TAM AIRLINES  Customer Reviews and Passenger Trip Reports

TAM AIRLINES customer review :  15 November 2009 by Patrice Robitaille   (USA)

I had no problems with the flight from Sao Paulo to Salvador, and expect the rest of my flights on this trip (all on TAM) to be comfortable, assuming that my seat isn't given away. I am writing to comment about the Brazilian "confirmation" system. For years I have had to call an airline in Brazil to confirm my reservation the night before I leave. I already made the reservation, so why should I have to so that my seat isn't given away? Furthermore, the experience today has been nothing but annoying. The number I tried calling tonight gave (too fast) an alternative number (in Portuguese -I speak well enough but I am not able to have the message repeat).

TAM AIRLINES customer review :  4 November 2009 by S Koenig   (USA)

Fortaleza-Manaus on A320 and Manaus-Miami on Boeing 767. Both flights okay, nothing special. B767 appeared to be older, no individual seatback video screens, just one lousy film shown to everyone.

TAM AIRLINES customer review :  4 November 2009 by A Ibrahim   (USA)

JFK to GRU was fantastic, nice meals clean and new aircraft. Entertainment was better than US carriers. But what impressed me was the service provided by the crew - helpful and even provided last minute support for my mother who had not booked for special services on and off the plane. The flight back to JFK was just as enjoyable.

TAM AIRLINES customer review :  4 November 2009 by John Sinclair   (UK)

GRU-SCL-GRU Enjoyed the flight very much. B777-300, good entertainment and food was very tasty and plenty of drinks. Tam crew is probably the best in the Americas when it comes to onboard treatment. My son was given a complimentary kids kit with a flight certificate - occupied him for the whole flight.

TAM AIRLINES customer review :  29 October 2009 by A Hijmans   (Brazil)

GRU-SSA on A321, economy. Not the best TAM flight I've had though this was mainly due to inconsiderate passengers. Tasteless hot sandwich served, two drinks rounds. Flight left and arrived on time. For some reason we were bussed to arrivals at SSA which almost never happens.

TAM AIRLINES customer review :  24 October 2009 by J House   (UK)

LHR-GRU Economy. Excellent service by polite and helpful staff on both legs. The food was top notch compared with normal economy standard, drinks were plentiful and aircraft was a new 777-300ER.

TAM AIRLINES customer review :  19 October 2009 by Paul Gay   (UAE)

London to Rio and back again, via Sao Paulo. The flight back was delayed by 4 hours. TAM staff were unhelpful, rude, inconsiderate. Departure that should have been around midnight ended up around 4am. The waiting area seating had metal armrests so could not be used to lie flat, so passengers ended up sleeping on the concrete floor. TAM staff refused all requests to obtain some blankets or anything else to make passengers more comfortable, even though the airport was quiet at this time and the staff were just standing around chatting and doing nothing. Worst of all, TAM staff denied all knowledge of their obligations under European law (the flight was to a European destination so is covered) and said that if the flight was cancelled we'd be put on the flight one day later but they would not provide any hotel accommodation or compensation. They also said if we wish to use the phone or internet to contact family regarding the delay, we'd have to pay to use the business centre. The ground staff insisted they were only bound by Brazilian law, which basically grants passengers virtually no rights from what they seemed to be telling us. I will go to Brazil again but will definitely avoid TAM at all costs.

TAM AIRLINES customer review :  13 October 2009 by A Hijmans   (Brazil)

SSA-GRU on A321, GRU-LHR on Boeing 777-300, both in economy. No complaints at all. Both flights on time, efficient boarding procedure for very full intercontinental flight, good standards of service. IFE fairly good; food a little on the unimaginative side this time (I've seen much better on TAM.)

TAM AIRLINES customer review :  30 September 2009 by P Silva   (Brazil)

JFK-GRU-JFK Economy A330. Tam was a good option for my trip. Good meals, leg room, IFE could be improved. Friendly and professional FA. Plane and toilets were clean.

TAM AIRLINES customer review :  19 September 2009 by R Lord   (UK)

Excellent, very helpful, friendly etc. They helped us out at the last minute after Delta airlines had stranded us. I have to admit that I had never heard of TAM prior to searching JFK for a means of alternative flights to Argentina but I am glad I found them and I feel they deserve commendation.

TAM AIRLINES customer review :  18 September 2009 by E Simeone   (Belgium)

GRU-MVD-GRU. Very good service, clean planes, well mannered staff ground and onboard and seats are comfy on small Airbus in C class? Blanket and good cushions? Even toiletries were a smart detail!

TAM AIRLINES customer review :  15 September 2009 by S Koenig   (Brazil)

FOR-BEL roundtrip domestic flight. New A320 on the way up, older model on the way back. We managed to get emergency row seats both ways, which gave us lots and lots of leg room, though with the disadvantage that the seats did not recline. Service was okay. Only food service on this short flight was the standard hot cheese-ham sandwich, but that's pretty standard on most of the airline's domestic flights now. Beer was complimentary, though the nly brand they had was the very weak Sol made by Kaiser.

TAM AIRLINES customer review :  8 September 2009 by Mike Penfold   (UK)

Heathrow to Brazil business class, also took 9 internal flights. Standard of food was good but entertainment only reasonable. Seats are fixed into a cradle and you can nearly lay flat, I managed to sleep 9 hours on both international flights. All our internal flights were booked in Economy but we were upgraded to Business where there was a business class, and at least one of the stewards spoke very good english.

TAM AIRLINES customer review :  2 September 2009 by Carlos Araujo   (Brazil)

Buenos to Sao Paulo/Guarulhos oin business class and service and food were very good. A 30-200 with same seats used for intercontinental routes, less than 50% full. They served us lunch with separate trays for desserts. They do not serve champagne in this kind of flight (within South America) but white / red wines were good and flight attendants keep refilling glasse.

TAM AIRLINES customer review :  8 August 2009 by C Gotsch   (UK)

LHR-GRU in Economy. Long queue at check-in dealt with efficiently. Check-in staff friendly and helpful. Seat pitch and width all right. Onboard service very friendly. I had requested VGML, reconfirmed by check-in staff at LHR but my name did not appear on 'the list'. Fortunately PAs check special meal requests before serving, so they were able to deal with the problem and managed to get me my VGML for both dinner and breakfast.