TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports

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TAM Airlines customer review :  29 July 2010 by Marc Forman   (USA)

Have flown TAM both international and domestic flights. JFK-GRU is a comfortable flight with good service, cuisine in business class acceptable, not noteworthy. FAs friendly. TAM use the Virgin lounge at JFK which is outstanding. Lounge at GRU crowded, limited food selections. Domestic flight almost always on time, one class of service, good FAs, snacks, free beer, sometimes a hot sandwich. Much better than domestic flights in US.

TAM Airlines customer review :  28 July 2010 by Luiz Carneiro   (Brazil)

Madrid-Rio de Janeiro, business class. Good service Madrid-Sao Paulo (stop) but from Sao Paulo to Rio we had to change the airplane and we were allocated on economy class. We made our case to cabin crew and there was no solution. Sent letter and made phone calls and TAM answer was "that was our mistake but anyway but there is nothing we can do". I asked for the reimbursement of the price difference and no answer yet for my complaint.

TAM Airlines customer review :  25 July 2010 by Roger Stone   (Australia)

Sao Paulo-Belo Horizonte-Sao Paulo Economy Class. Good service for economy including a hot snack for 55 mins flying time. A320 clean and have a spacious feel. Pleasant and capable flight attendants. Main issue in both directions was the very lengthy check-in process (plus very lengthy security lines). In Sao Paulo there were too many passengers trying to check in for the numbers of airline staff. However, in Belo Horizonte I used electronic check-in to speed up the process and use a bag drop only to find there was no-one to take the luggage and process this type of check-in for ages. After a while someone with local knowledge persuaded TAM to get a staff member over to this check in area as otherwise we may have still been stranded there! Overall, for a one hour flight schedule it seems one needs to plan for an extra two hours before check in and also one hour after landing to collect luggage thereby making a one hour flight stretch to four hours total time.

TAM Airlines customer review :  21 July 2010 by Claudio Silva   (Brazil)

Regional flights with TAM are good. Usually no delay and cabin staff is friendly. The main problem is that the frequent flyer program is a joke. Looks like they think they are doing a favor. Usually you have to call every week and open few tickets requesting you miles and end up they close them all without care about you. TAM used to be the best Brazilian airline in my opinion but it's been changing and it is not anymore.

TAM Airlines customer review :  7 July 2010 by I McClung   (UK)

Sao Paulo to Curitiba return, very good service for a 45-50min flight. A hot snack and refreshment provided. Crew friendly, helpful and polite.

TAM Airlines customer review :  22 June 2010 by Norman Mitchell   (UK)

CCS–GRU. This sector is now operated by a somewhat tired B767 with 1990s style Business Class seats. Check-in online was not possible adding extra time at the airport. Ahead of the meal service after take-off, a drinks service was offered – the choice being whisky, wine or soft drinks. A menu was offered which included a soup course that was not available and the main course choices had run out notwithstanding the fact that I was at in the first row to be served. Baileys liqueur was offered after the meal service – this hardly covered the bottom of the glass and when I asked for another one, I was told that there was no more. That was the extent of the food service on this 6 hour flight - not even nuts, crisps, etc were available. The crew did their best but this airline is clearly keeping costs to an absolute minimum - fine for Economy perhaps but not for this high Business Class fare.

TAM Airlines customer review :  17 June 2010 by P Smith   (Canada)

Sao Paulo-Rio de Janiero return. The experience was pleasant - efficient boarding, reliable onboard service, good planes (new A319s and A320s). We arrived at the Rio airport early and requested an earlier flight which was completed quickly.

TAM Airlines customer review :  9 June 2010 by L Campbell   (Australia)

GIG- EZE. We were surprised with the level of service from wonderful staff. The lunch served was the best food that we have received on an airline and the wine was of excellent quality.

TAM Airlines customer review :  6 June 2010 by A Hijmans   (Brazil)

SSA-GRU A320 in economy. Overall a disappointing experience, well below par for TAM. Seats worn, aircraft very noisy, horrible turkey and cheese sandwich, no inflight magazine, bad coffee.

TAM Airlines customer review :  6 June 2010 by A Riha   (Czech Republic)

ASU-GRU-FRA return in economy. Short legs on A320, service efficient, cabin clean, no entertainment. Sao Paulo-Frankfurt return on B777-200. Service excellent, seat pitch sufficient, food tasty, great IFE. Much better than Lufthansa on aging 747 I flew on the same route earlier. On transatlantic route I would fly TAM - for short hops they are hit-or-miss.

TAM Airlines customer review :  4 June 2010 by S Roberts   (UK)

Heathrow to Buenos Aires via Sao Paulo. Coming back a check-in girl in Buenos Aires said "the system does not allow us to book two seats together- but you will be able to change them in transit in Sao Paulo"- a lie. Why not just tell us the truth - the plane is nearly full and there aren't any seats together. Flight OK but when one of the passengers pointed out that the person in front had not raised his seat for landing there was just a shrug of the shoulders. We've flown in South America with LAN and now with TAM. If you have a choice fly with LAN.

TAM Airlines customer review :  27 May 2010 by Ron Kuhlmann   (USA)

SAO-RIO-MAO-MIA The domestic portions were very good and even the 4+ hours from Rio to Manaus was comfortable. The snack was the same but very tasty and the crew was accommodating and friendly. The 763 from MAO to MIA was a bit long in the tooth but no real problems--just dated by international C-class standards. The menu was quite odd, however. The starter was three sizable hunks of cheese served with bread. The main course was a quiche (cheese) and the desert was a flan. It all seemed a bit heavy on the dairy side and some sort of green or fruit would have been most welcome. Overall, a good, solid performance on each sector. No lounges available at any point even with a Star gold card.

TAM AIRLINES customer review :  26 May 2010 by John Connolly   (USA)

JFK-Sao Paulo in Business Class. The lounge used at JFK is the Swiss Lounge. Its new but nothing special. Boarded the flight first. The cabin is 2-2-2, try to seat either rows 6, 5 or 4, very private area of the business cabin. The food is good. The crew from JFk to GRU spoke very little English but were pleasant - service was good, not great. Return was far better, service was better, FA's were experienced and it was a good flight. The seats are not flat, but angled - plenty of room. Although the service is good, it is not great so do not expect it to be. Just relax and enjoy. In flight entertainment was limited, only about 10 movies to choose from, nothing special. The lounge in Sao Paulo is a joke. Its too small and very crowded. I wished I were in the Delta lounge across the way, there was more room in public the passenger terminal so I left.

TAM AIRLINES customer review :  11 May 2010 by G Kynaston   (UK)

Heathrow - Sao Paulo return. Free taxi to airport, easy check-in, comfortable seat (although not lie-flat), friendly staff, selection of films quite limited, departed and arrived on time. Same on return, except check-in at Sao Paulo is slow and the lounge is far too small (but they still find room to put in a grand piano !).

TAM AIRLINES customer review :  26 April 2010 by Richard Bragg   (UK)

I was a passenger on JJ8084 on 14th April which was diverted from Heathrow to Madrid due to volcanic dust situation. We were put up in very good hotels and kept informed as to what TAM were doing in order to ensure we reached our destinations. On the last three days there were two TAM representatives in the hotel, helping and advising up until the time the UK bound passengers departed by coach for Calais. In Calais refreshments were provided while waiting for coaches to arrive from London for transport by ferry to Dover and onward to Victoria. Other passengers who were destined for European countries outside the U. were coached to Frankfurt for onward travel. I have nothing but praise for the work they did for us under very difficult circumstances.

TAM AIRLINES customer review :  22 April 2010 by K Parker   (UK)

Chaos at Sao Paolo airport, shown to a desk to check in, attendant went off for 15 mins to talk with her friend on the next counter. Gate changed 4 times in 5 mins, dirty planes, staff stewards ignoring requests. Pre booked seats ignored. Never again would I use this airline!