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TAM Airlines Customer Reviews and TAM Airlines Passenger Trip Reports



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TAM Airlines customer review :  19 September 2011 by Robin Dykes   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly domestic and long haul with TAM and many other airlines at least twice a month with 3 or 4 flights each journey. Every flight I have had with TAM has been good. Nearly all cabin crew speak English and Spanish and the pilots announcements are always made in English and Portuguese. I don't know what other people expect. Some of the worst flights I have had have been with major carriers. TAM have courteous staff, flexibility and level of service.


TAM Airlines customer review :  19 September 2011 by F Menocci   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

GRU-JFK-GRU in First Class. Excellent First Class check-in area. Poor lounge, the food was cold and there was no easy Internet service. Very friendly and committed staff on the ground and inflight. There's a special staff team to support First Class passengers from check-in to boarding. Comfortable seats, which turns into a real bed. Great food but not so great wine list. Entertainment system is modern, with a 23" monitor, but the film list is poor. In NY, ground staff take care of the immigration line, the best part.


TAM Airlines customer review :  18 September 2011 by S Koenig   (Brazil)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FOR-GIG roundtrip. It's service and comfort are average - pretty much identical to that of the main competitor. Agents in Rio were helpful in clearing up some complications when connecting from an international flight on US Airways. On the return flight, ended up on a plane that was used for short haul international flights, with a First Class section, though for this (domestic) flight it seemed to be one-class. We got first row seats, but other passengers came up to that section once the flight commenced. Food consisted of a small, basic, foil-wrapped sandwich, and a variety of drinks (including beer). I did leave a hat in the upper baggage bin (my fault). Tried to contact airline's lost and found department but gave up after agent kept asking if I wanted to cancel the ticket for the flight that had already taken place. Phone service can be very uneven.


TAM Airlines customer review :  15 September 2011 by E Torre   (Brazil)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

I've been living in Brazil for 5 years and frequently fly TAM almost weekly. Their frequent-flyer program customer service is really poor and their flights are usually delayed. The Economy seats are very narrow and the meals are low quality. The staff are nice and educated and the aeroplanes clean.


TAM Airlines customer review :  12 September 2011 by Philip Lee   (Singapore)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GRU-GIG return. On the first flight the aircraft was new, return flight aircraft looked old but both had comfortable seating and plenty legroom. FA's on 1st flight were ok, return flight from GIG, one of the FA's was friendly and smiled a lot. Nice selection of drinks on this short hop. Overall a good airline to fly with no delays or complaints.


TAM Airlines customer review :  8 September 2011 by Duncan Anderson   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

LHR-GIG return. Airplane, cabin, staff and service all good. AVOD ok but not great. Poor quality screen outbound. I also have a problem with touchscreen only systems, as I always seem to sit in front of someone who jabs at it. My problem was on the return leg departing Rio at 00.35 and arriving into London late afternoon. By the time food or drink came to the back of Economy it was well into the flight and most were asleep. Breakfast was then served around 15.30 BST. A long gap between meals and everyone was awake well before this.


TAM Airlines customer review :  1 September 2011 by F Epple   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GRU-GIG-MCX-GRU. On time and with friendly, competent crew. English now is spoken on all flights, snack and drinks served during the flight are okay.


TAM Airlines customer review :  31 August 2011 by J Drewny   (Poland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

FRA-GIG-EZE on A330 in Business Class. Priority boarding for both flights. The plane is brand new, as well as their seats. Business Class product is comfortable. Crew attentive and polite. Long-haul product on GIG-EZE 3 hr flight.


TAM Airlines customer review :  23 August 2011 by J Teixeira   (Belgium)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

GRU-FOR. Purchased 2 comfort seat. With a son standing 6'5", and considering the tight seat pitch I thought this was a good deal. Arrived at the airport early and boarded a full flight to find one of the seats was not a "comfort seat". I complained to the cabin crew, they asked the flight dispatcher to come onboard who explained the flight was full and it had been a mistake to sell me that seat as a comfort seat and I would be reimbursed on arrival. Upon arrival, I was sent from one counter to another, and after a lot of problems was told I had to contact the airline in writing.


TAM Airlines customer review :  29 July 2011 by Johan Nilsson   (Sweden)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Seat reservation were cancelled on both trips. Small spaced seats. Delayed luggage for my friend (2-3 months). Small meals. You will get what you pay for.


TAM Airlines customer review :  28 July 2011 by D Reid   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London-Sao Paulo with Tam and was fairly impressed with the service and the inflight entertainment. The hosts/hostesses were very friendly and they served a hot breakfast.


TAM Airlines customer review :  9 July 2011 by P Berner   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flow TAM frequently both within Brazil and overseas. They have an extremely modern fleet, excellent service and attention to details. The planes are immaculate and I have never experienced any problems with lost or misplaced luggage. A class operation as far as I am concerned.


TAM Airlines customer review :  8 July 2011 by D Lemay   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

I flew TAM from Sao Paulo-Bogota in Executive Class. It took 2 hrs after take off to receive something to drink/eat and there are only 12 seats in Executive class in an Airbus 320 for a 6 hr flight. Only drinks available was wine, beer or Whisky, nothing else. You had to choose the food , desert, drink all at the same time. I fly Business Class a lot and I could not really understand this.


TAM Airlines customer review :  1 July 2011 by M Jackson   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew TAM from SCL-LHR and back to BUE via GRU, planes were all very modern, cabin crew as good as you can hope for in Economy Class and the overall experience was a lot better than the same flight on BA or Aerolineas. Only complaint would be that the seats in Economy are very very narrow compared to other airlines and the food on the flight from GRU-LHR was absolutely terrible.


TAM Airlines customer review :  29 June 2011 by R Marsh   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

AEP-GIG-SSA-MCZ on TAM. Great experience overall. First leg from Buenos Aires-Rio was excellent, full meal service with hot towels, pillows provided and a complementary caramel distributed at the start. Other sectors also good, hot snack provided on GIG-SSA and nuts on SSA-MCZ as well as drinks. Overall, despite being expensive, very much enjoyable.


TAM Airlines customer review :  20 June 2011 by A Clark   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I found the planes great, staff helpful and food good for the length of journey. We flew TAM-GRU recife return and Gru to Manaus and to Salvador then back to GRU. It is efficient and I will fly them again.


TAM Airlines customer review :  6 June 2011 by Simon Smith   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sao Paulo Congonhas to Goiania and return, then Sao Paulo Guarulos to Buenos Aires. Very good experience. Flights on time apart from a 1 hour delay on return from Goiania. Crew very personable as were the ground staff (how refreshing to have a laugh with someone at check in who obviously enjoyed her job). Airbus aircraft comfortable, good VOD on the longer flight. Snacks/meals were appropriate to the journey. Must say I was very positively surprised. I would definitely use them again.


TAM Airlines customer review :  2 June 2011 by S Klein   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-GRU-SCL, SCL-ASU-GRU-JFK. Flights on time, boarding was pretty much orderly. Planes clean, legroom and seat comfort decent. Cabin crew on shorter sectors seemed friendlier and obliging. You get 3 choices for a main meal in Economy. IFE was very limited and on the old A330 from JFK it didn't work at all. Only 4 toilets for a packed Economy cabin on the A330 meant lines throughout the flight. B777 was better. Crew on long international sector well groomed but not friendly or engaging. Meals are really tiny - catering portions pretty much the same regardless of the length of flight. No refills on coffee or drinks. Meal quality was fair to disappointing. Considering the options going to South America from the US - they are still miles ahead of any American carrier. That's not saying much.


TAM Airlines customer review :  22 May 2011 by M Power   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-GRU-EZE, EZE-GIG-FRA. Frankfurt to Sao Paulo in B777 was not very impressive, mainly due to the unfriendly and inattentive staff. Most flight attendants barely speak English, food was alright even though they do not hand out menus. Sao Paulo-Buenos Aires (A330) was a good service - staff was nice (nicer than their sandwiches). Buenos Aires-Rio (A330) cabin staff not good in English but tried their best. Rio-Frankfurt A330 nothing to complain about. Flight entertainment could be better. They hand out little bathroom kits (brush etc).


TAM Airlines customer review :  18 May 2011 by R Tsvetcoff   (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CNF-SSA-CNF. Planes, comfortable and clean. Nice staff, nice meal. Flights have minor delays.


TAM Airlines customer review :  16 May 2011 by L Rieser   (Austria)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

One of the worst customer service experiences I have had. Tickets for flight GRU-NAT bought in October 2010 for December, decided to refund them in November 2010. Since then an accumulated correspondence of 35 Emails, no one really feels responsible, they keep asking for my account data, ticket details etc. but so far I have not seen one cent. European customer service staff at least respond, but seem to be completely unable to get any information from staff in Brazil. Also, as was mentioned by another poster before, some short reviews with very high evaluations appearing on this site are most likely written by TAM themselves as they are known to do so in Brazil. Avoid this airline at all cost.


TAM Airlines customer review :  10 May 2011 by J Flatman   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Overnight flight from Heathrow to Sao Paulo. As I was on crutches when booking in we asked for extra leg room seats, which we were given. Flight was brilliant with constant attention by cabin crew bring drinks and choice of food which was very good.


TAM Airlines customer review :  2 May 2011 by R Shaw   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-GRU-SCL and back economy. Price cheaper than competition by nearly 10%. Reserved seats online months in advance - reservations honoured. Check in staff and flight attendants were competent and reasonably friendly and polite. Seat narrow but adequate. All flights on time or early, IFE showed up to date films, and worked. Bags on arrival. On a cost/ benefit basis I would recommend them, although I was unimpressed with the facilities in GRU.


TAM Airlines customer review :  22 April 2011 by M Nobre   (Portugal)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GIG-SSA-GIG. Flights mostly on time, but frequent gate changes without any announcements. Airbus aircraft were clean, seats spacious but not very comfortable. Legroom was good. Service consisted of 1 drink run and some sandwiches which, however, were inedible. Overall, an ok experience.


TAM Airlines customer review :  10 April 2011 by M Griffiths   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London to Lima via Sao Paulo. Excellent customer server, good in-flight entertainment system. Slight glitch that the steward forgot about a child meal for my daughter.


TAM Airlines customer review :  8 April 2011 by A Scheel   (Germany)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-EZE-FRA with connections in GRU and GIG. Check-in FRA very fast and friendly. FRA-GRU was only lightly booked, so I got quite a bit of sleep. IFE very good, food average, service was okay, but nothing special. GRU-EZE nothing to report. EZE check-in was fast and efficient. A light snack was served, more filling than tasty. Transfer in GIG quite chaotic, the airport was very bare and deserted at 10 pm. GIG-FRA fully booked, food below average and service almost robotic. During the flight sleeping was impossible due to very limited space. Crew did not make water/juice rounds. 2 pieces of baggage allowed - rare nowadays.





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