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Spring Airlines Passenger Reviews and Spring Airlines Passenger Trip Reports



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Spring Airlines customer review :  21 January 2014 by Steven Cao    (China)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fully understand that it's a budget airline, but it doesn't mean that I accept the way Spring Airlines deal with 4 hours delay from Shanghai Pudong-Bangkok sector, no announcement, no any arrangement, airfare is same price with China Eastern. Never again!



Spring Airlines customer review :  13 January 2014 by Dmitry Kuzin    (Russia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-HKG. Very cheap tickets. Quick check-in. Take off and arrival on time. Nice new aircraft. Seat comfort is fair, I'm taller than 180cm and I didn't feel much discomfort on a 3hs flight, legroom is similar to that of some traditional airlines. But seats do not recline. Snacks and food are sold on board, prices are adequate. Smiley cabin crew. Will definitely choose Spring airlines again.



Spring Airlines customer review :  31 December 2013 by A Odahara    (Hong Kong)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Hong Kong to Shanghai Pudong return over Christmas and generally had a pleasant flying experience. No delays in either direction and cabin crew were friendlier and politer than other Chinese airlines' cabin crews tend to be. Only complaint would be the seats are incredibly cramped and there is very little leg room. I'm a quite average 175cm tall and had to sit at a slight angle the whole flight. Because of this I probably wouldn't consider flying Spring Airlines for flights longer than 2 hours, which is a shame because otherwise I had no complaints. No inflight entertainment.



Spring Airlines customer review :  5 August 2013 by P Ian    (China)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

If you don't enjoy waiting at the airport for 3 hours at a time then do not book with Spring Airlines. I decided to visit Hong Kong for a weekend trip. Both of the flights to and from were delayed 3 hours and 4 hours respectively. The delay announcements are given in one hour intervals to make you feel better however leaves you hanging, so you have no idea how long you have to wait. No staff present at the gate to answer any questions and no food or water were served. Staff on the phone when you call are simply rude, impolite, and not helpful. Both reasons for the delays were air traffic control which they claim is not their responsibility. The seats were average. But yes, the tickets are cheap.



Spring Airlines customer review :  8 July 2013 by Oliver Hawes    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai PVG to Guilin. Flight delayed 2 hours, supposedly due to 'air traffic control' - although interestingly the only other flights delayed that night were also operated by Spring airlines. When finally allowed to board, we sat on the tarmac for a further 45 minutes before taking off. No food or drink offered for the 3 hours of the flight. Very little information provided, just the repeated excuse of 'air traffic control', although admittedly this is probably due to lack of English rather than a reluctance to be helpful. Eventually arrived at 2.30am (scheduled time 11pm) at a small regional airport 20 miles from our final destination. Thankfully we'd had the foresight to arrange a transfer beforehand, else we would've been stuck with no taxis or busses at that time of night. Interestingly, whenever I see a Spring Airlines 9C flight number on a departure board, it's usually accompanied by "delayed".



Spring Airlines customer review :  8 March 2013 by V Yue    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SZX-PVG return, more than 5 trips total. I fly to Shanghai every month and have taken Dragonair and China Eastern as well, but my favourite option remains Spring. I find the seats not much worse than the other two, and I have been upgraded to the front seats a couple of times. For a short 2 hour flight, I really don't mind. Once I was running very late for a flight, and the counter staff called me to see if I was coming instead of closing the flight. I got there 35 minutes before and staff escorted me to immigration. Another time, I was reading a magazine and they turned the cabin lights off - the flight attendant passing by turned on my light without me even looking up. On the plane, they introduce each staff member by name, and do a little on board circulation exercise with you before you land. If you book their Spring plus seats, you also get an exclusive van to take you to the tarmac instead of cramming onto the bus. There is also complimentary food. The downside might be that they have a reputation for delays. In any case, the flight is only supposed to be 2 hours, but the advertised time is usually 2hrs 50.



Spring Airlines customer review :  30 January 2013 by C Sou    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MFM-PVG-MFM. Staff friendly in Macau but not so in Shanghai. I have travelled a couple times on this airline and every time it has been on time. The seat was good (I am 180). Bought a meal on board which was good (in-flight meal standard). All in all, will take Spring Airlines again in the future!



Spring Airlines customer review :  14 January 2013 by Huws Dafydd    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled several times with Spring Airlines on the Shanghai-Guangzhou and Shanghai-Takamatsu routes. The flights have always taken off on time. The check-in staff are fairly pleasant by Chinese standards (surly by international standards) and the flight attendants seem polite. They won't ask Westerners to buy any food or drinks though. This may be because they only speak Mandarin and Shanghainese. There should be more English on their international flights than domestic ones. However, English announcements are recorded so that impromptu announcements will only be in Mandarin. They advertise products consistently and very loudly for long periods on domestic flights. Given the price, it is an airline that I would use again.



Spring Airlines customer review :  2 January 2013 by G Kohen    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG to HKG return. Efficient check in, friendly staff, and a great price for a ticket booked 24 hours in advance of flying. I didn't fit in the seat. I understand its a low cost airline, and at 6'3 I am probably off the chart in terms of height for their average customer in China, but it wasn't fun sitting with my legs in the aisle the whole time. Got the job done, but that's about it. Flight delayed on the return for 2 hours, meaning a 3 am arrival at Shanghai which needless to say was not the best.



Spring Airlines customer review :  25 December 2012 by S Amir    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Ibaraki, Dec 23rd. Service in Shanghai airport was good, but I recommend to pay more and select a seat at the front of the plane. As access to plane is by bus and at least you have to wait 10 minutes outside airplane. Seats are cramped if you are taller than 175cm. Buy your drink and food before as they will run out of supplies. The big problem for me was communication, the flight attendant was unaware of air plane mode on my iphone and continuously asked me to turn off my mobile phone. Major problem was the small capacity of Ibaraki airport immigration and passport control. Crew tried to help passengers fill in the landing records but no luck. At the gates, almost all passengers were asked to refill the forms. Good value for money.



Spring Airlines customer review :  15 May 2012 by Steven Cao   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PVG-HKG, Macau-PVG with A320. New and clean, both departure and arrival on time, very efficient check-in service at Pudong Airport, however, ground staff at Macau airport was really slow-service. Food and drink at reasonable prices. Seats comfortable and spacious legroom considering it's a budget airline.


Spring Airlines customer review :  13 January 2012 by A Vrscaj   (Slovenia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PVG-HKG. 10 minutes delay, so more or less on time. Flight without problems, perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in, and staff very polite.


Spring Airlines customer review :  2 December 2011 by M Matsuda   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly, but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats, I felt a bit cramped, and seats a bit hard for flights more than 2 hours.


Spring Airlines customer review :  23 November 2011 by E Birman   (Estonia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.


Spring Airlines customer review :  8 February 2011 by Peter McMillen   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.


Spring Airlines customer review :  14 January 2011 by Steven Cao   (China)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PVG-HKG, as the only budget airline in China, Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time, cabin clean and comfortable. Food & drink price is reasonable in flight.


Spring Airlines customer review :  14 December 2010 by F Back   (China)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai to Hong Kong. No waiting for the flight to Hong Kong, only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day, but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.


Spring Airlines customer review :  21 October 2010 by R Heelas   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra, but was never charged. Flight should have been 2 hours, at boarding time, announcement in Chinese that flight delayed, asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off, then FA oddly come round with water and a big sharing size packet of biscuits for everyone, then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening, after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue, not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on, everyone would have been calmer.


Spring Airlines customer review :  25 September 2010 by Nathaniel Altman   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shanghai to Kunming return. Not difficult to book online; relatively new airplane, adequate seating, professional staff, plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg, you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.


Spring Airlines customer review :  10 September 2010 by W K Wai   (Hong Kong)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ShangHai HongQiao - ShenZhen. FA in the plane was nice and try their best to serve. Attitude of the crew showed they concerned for the safety. Sales of products was not very disturbing for the rest of passanger. Better English should be spoken as the announcement (in English) was quite poor. Better indication for the choices besides online booking ticket should be stated online. More punctual should be made as my departure late for nearly 2 hours. Not a nice choice for people who want big legroom and good services, but it is a nice choice for the domestic budget airline, besides the choices of getting train.


Spring Airlines customer review :  7 July 2010 by M Saw   (China)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shanghai-Xiamen-Shanghai early July. Both flights delayed; 1.5hours and 1 hour. No complimentary bottle of water, as described previously. Unfriendly staff. (ie: one staff forgot to bring a blanket to a passenger who requested for it since beginning of her travel).


Spring Airlines customer review :  13 June 2010 by J Rys   (China)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai-Wenzhou, 55 mins flight, very cheap ticket booked directly at the website and paid with Chinese bank card, however no English version for online payment available. Legroom very tight, aircraft didnt look clean, most PA done in Chinese only, the few other made in English could be hardly understood. Very noisy due to constant onboard sales. No smiles from the crew, would only recommend if you can get cheap tickets here otherwise don't bother and fly with regular airline.


Spring Airlines customer review :  13 January 2010 by B Pettersson   (China)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shanghai - Sanya - Shanghai. For a Scandinavian normal built person, 182 cm, Spring Airlines is not much of a choice. The legroom is extremely tight, if the person in front to you fold his seat back you have to stand up. Both flight was also delayed, by 1 hour and 4 hours. I noticed during my waiting for the 4 hours delay flight that all other flights between Sanya and Shanghai was more or less on time except Spring Airlines. Also comparing Spring's prices compared to other Chinese domestic airlines like, China Southern, China Eastern, Juneyao, Shanghai airlines, etc there is usually no difference in price and the others are more comfortable and you get some food on the plane also.


SPRING AIRLINES customer review : 5 December 2008 : by Jieyuan Shen

Customer Rating : 3/5

Qindao-Shanghai, Shanghai-Changsha, etc. The web-booking is convenient. The check-in is a little slow. Almost severe no delay is in my experience, very good for a cheap airline. The aircraft is a little dirty and the seat are very comfortable. There are too much on-board sales so that it's extremely noisy.


Spring Airlines- by J Liu

4 April 2007

Guilin to Shanghai, all economy class A320 on this discount airline. Departure and arrival were on-time, check-in and baggage uneventful, as it should be. Seat was reasonably comfortable but pitch seemed pretty skimpy. No meals or snacks served, but a bottle of water was handed to each passenger -- truly no-frills. Entire 2 hour flight was a shopping trip, crew roamed up and down the aisles with carts full of specialty foods, gifts, and other trinkets for purchase.

Spring Airlines- by Linda Pearson

6 May 2006

Shanghai to Kunming return. The seating was wide enough but a little short for long legs. No meals served on a 4 hour flight. Cabin staff OK, checked the condition of the toilets after each passenger. The cabin staff also did an exercise routine - a full 10 minute workout - which they accomplished without smiling even once. The passengers seemed programmed to join in the routine with much enthusiasm - surreal! Altogether not a bad flight - very punctual.



 


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