Spring Airlines Passenger Reviews and Spring Airlines Passenger Trip Reports   an official 2-Star Airline         Add your Spring Airlines Review   Spring Airlines official 2-Star Ranking   Airline Reviews : A-Z Index       Customer Review scoring : Spring Airlines   4.4 out of 10 16 reviews

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Spring Airlines customer review :  15 May 2012 by Steven Cao   (China)

PVG-HKG, Macau-PVG with A320. New and clean, both departure and arrival on time, very efficient check-in service at Pudong Airport, however, ground staff at Macau airport was really slow-service. Food and drink at reasonable prices. Seats comfortable and spacious legroom considering it's a budget airline.

Spring Airlines customer review :  13 January 2012 by A Vrscaj   (Slovenia)

PVG-HKG. 10 minutes delay, so more or less on time. Flight without problems, perfect service for low cost airline. I was a little afraid because there were huge delays on this route a month or two prior to our flight. No problems with luggage. Food and drink at reasonable prices. No problems at check-in, and staff very polite.

Spring Airlines customer review :  2 December 2011 by M Matsuda   (UK)

Ibaraki-Shanghai. Both flights were on time. The cabin crew were friendly, but not pushy to sell food/drink as some customers commented. Some passengers were not happy at check-in to discover that the luggage allowance was only 15kg including hand luggage. Because the aircraft had 180 seats, I felt a bit cramped, and seats a bit hard for flights more than 2 hours.

Spring Airlines customer review :  23 November 2011 by E Birman   (Estonia)

PVG-HKG. Flight left and arrived more or less on time. They give you a free carry on bag and the price can't be beaten. Space is awful but the plane was clean and everything was handled well. Better than expected.

Spring Airlines customer review :  8 February 2011 by Peter McMillen   (UK)

Shanghai to/from Guilin. Flight was delayed by 1 hour due to traffic from Shanghai but the return flight was excellent as we left Gulin early and arrived in Shanghai early. Staff seemed helpful. However unless you are smaller than 5 ft 5 inches and like to sit with a straight back you will find the seating very uncomfortable. I am 5ft 11 and had my knees close to my chest due to the insufficient leg room - I suppose you get what you pay for.

Spring Airlines customer review :  14 January 2011 by Steven Cao   (China)

PVG-HKG, as the only budget airline in China, Spring Airline offer very low fare on Shanghai- Hong Kong route. Flight departure/arrival on time, cabin clean and comfortable. Food & drink price is reasonable in flight.

Spring Airlines customer review :  14 December 2010 by F Back   (China)

Shanghai to Hong Kong. No waiting for the flight to Hong Kong, only on the way back there was a huge delay since planes couldn't land in Shanghai Pudong Airport. I would have had to wait until the next day, but was travelling by myself so they could book me on to an earlier flight. I recommend flying with them but don't be in a hurry. For that good price I can't complain.

Spring Airlines customer review :  21 October 2010 by R Heelas   (UK)

Hangzhou to Shenyang. Baggage Allowance is only 15KG so was expecting to have to pay for 10KG extra, but was never charged. Flight should have been 2 hours, at boarding time, announcement in Chinese that flight delayed, asked the person at the gate and was told delay of 1 hour because of aircraft issue. Bit of a delay before take off, then FA oddly come round with water and a big sharing size packet of biscuits for everyone, then nothing a few announcements in Chinese. Aircraft rage ensues lots of shouting from passengers and cabin crew hide more rage as people rush to font of the aircraft to find out what's happening, after a total of 4 hour delay flight departed. Afterwards told issue was down to air traffic controls issue, not sure if this was correct or not. But if FA had not hidden away and told everyone what was going on, everyone would have been calmer.

Spring Airlines customer review :  25 September 2010 by Nathaniel Altman   (USA)

Shanghai to Kunming return. Not difficult to book online; relatively new airplane, adequate seating, professional staff, plane left and arrived on time. If your total baggage (to check and carry on) weighs more than 15 kg, you may have to pay a hefty fee - I was charged in Shanghai but not in Kunming. The airline is too cheap to even provide free water to its passengers - passengers have to put up with an annoying hour of sales pitches for products ranging from plane models and watches to dolls and air pillows.

Spring Airlines customer review :  10 September 2010 by W K Wai   (Hong Kong)

ShangHai HongQiao - ShenZhen. FA in the plane was nice and try their best to serve. Attitude of the crew showed they concerned for the safety. Sales of products was not very disturbing for the rest of passanger. Better English should be spoken as the announcement (in English) was quite poor. Better indication for the choices besides online booking ticket should be stated online. More punctual should be made as my departure late for nearly 2 hours. Not a nice choice for people who want big legroom and good services, but it is a nice choice for the domestic budget airline, besides the choices of getting train.

Spring Airlines customer review :  7 July 2010 by M Saw   (China)

Shanghai-Xiamen-Shanghai early July. Both flights delayed; 1.5hours and 1 hour. No complimentary bottle of water, as described previously. Unfriendly staff. (ie: one staff forgot to bring a blanket to a passenger who requested for it since beginning of her travel).

Spring Airlines customer review :  13 June 2010 by J Rys   (China)

Shanghai-Wenzhou, 55 mins flight, very cheap ticket booked directly at the website and paid with Chinese bank card, however no English version for online payment available. Legroom very tight, aircraft didnt look clean, most PA done in Chinese only, the few other made in English could be hardly understood. Very noisy due to constant onboard sales. No smiles from the crew, would only recommend if you can get cheap tickets here otherwise don't bother and fly with regular airline.

Spring Airlines customer review :  13 January 2010 by B Pettersson   (China)

Shanghai - Sanya - Shanghai. For a Scandinavian normal built person, 182 cm, Spring Airlines is not much of a choice. The legroom is extremely tight, if the person in front to you fold his seat back you have to stand up. Both flight was also delayed, by 1 hour and 4 hours. I noticed during my waiting for the 4 hours delay flight that all other flights between Sanya and Shanghai was more or less on time except Spring Airlines. Also comparing Spring's prices compared to other Chinese domestic airlines like, China Southern, China Eastern, Juneyao, Shanghai airlines, etc there is usually no difference in price and the others are more comfortable and you get some food on the plane also.

SPRING AIRLINES customer review : 5 December 2008 : by Jieyuan Shen

Customer Rating : 3/5

Qindao-Shanghai, Shanghai-Changsha, etc. The web-booking is convenient. The check-in is a little slow. Almost severe no delay is in my experience, very good for a cheap airline. The aircraft is a little dirty and the seat are very comfortable. There are too much on-board sales so that it's extremely noisy.

Spring Airlines- by J Liu

4 April 2007

Guilin to Shanghai, all economy class A320 on this discount airline. Departure and arrival were on-time, check-in and baggage uneventful, as it should be. Seat was reasonably comfortable but pitch seemed pretty skimpy. No meals or snacks served, but a bottle of water was handed to each passenger -- truly no-frills. Entire 2 hour flight was a shopping trip, crew roamed up and down the aisles with carts full of specialty foods, gifts, and other trinkets for purchase.

Spring Airlines- by Linda Pearson

6 May 2006

Shanghai to Kunming return. The seating was wide enough but a little short for long legs. No meals served on a 4 hour flight. Cabin staff OK, checked the condition of the toilets after each passenger. The cabin staff also did an exercise routine - a full 10 minute workout - which they accomplished without smiling even once. The passengers seemed programmed to join in the routine with much enthusiasm - surreal! Altogether not a bad flight - very punctual.