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Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



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BRUSSELS AIRLINES customer review :  13 October 2011 by David Naert    (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-TXL-BRU. Comfortable flights on full A319 in b.light economy. Very generous legroom on outbound flight (row 22). Buy-on-board catering only - reasonable prices, but food not appealing. Announcements by purser very sloppy, she was even mixing up languages. All male flight crew on return flight provided excellent service. Impressive and clear on-board announcements in four languages (not taped announcements). Both flights on-time. Baggage delayed in Brussels when carousel broke down for 15 minutes - no staff to be seen, no announcements.


BRUSSELS AIRLINES customer review :  10 October 2011 by Jason Watkins    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BRU-LHR. Used regularly for business travel and always receive a reasonable standard of service - no different to BA or BMI in all honesty. Some of the Avros are getting a little long in the tooth but the Airbus newer editions are fine. Quite expensive.


BRUSSELS AIRLINES customer review :  22 September 2011 by D Terrazzino    (Belgium)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Brussels to Catania. Arrived early, unpleasant check-in staff, who appear obsessed with luggage weight, then 2 hour delay where we were sat on the plane on a hot sunny day. Onboard staff not at all helpful. Excuse given for delay that the plane left Catania that morning with technical problems. They finally offered us a 1/2 glass of water. Ticket prices are dreadful.


BRUSSELS AIRLINES customer review :  22 September 2011 by Chris Lalor (Belgium)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400, getting rather long in the tooth nowadays, the seating cramped, seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested, 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain, one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.


BRUSSELS AIRLINES customer review :  21 September 2011 by D Leong (Singapore)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement, she said "we warmly welcome you". Service was the worst I have experienced in Business on European airlines.


BRUSSELS AIRLINES customer review :  19 September 2011 by K Day (Cameroon)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo, luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.


BRUSSELS AIRLINES customer review :  19 September 2011 by C Nduwimana (Holland)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.


BRUSSELS AIRLINES customer review :  5 September 2011 by R Brown (Belgium)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.


BRUSSELS AIRLINES customer review :  18 August 2011 by Karen Lim (Greece)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Athens to London via Brussels. They sent our baggage to France, customer service is non-existent. The number provided is a baggage tracing company. Our baggage landed in Heathrow the day after but no one call to inform us. We called customer service and they kept saying its in France. The whole experience was not worth the money paid.


BRUSSELS AIRLINES customer review :  15 August 2011 by S Dec (Luxembourg)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BRU-VIE in C. Dated B737. Clean but with ancient seats. Morning service, so breakfast served, but nothing to write home about. Professional and efficient cabin crew.


BRUSSELS AIRLINES customer review :  2 August 2011 by Hans Van Gaever (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

As I was going from Brussels to Cotonou, I feared it might be an unpleasant experience. Luckily I was mistaken. Although flights to Africa tend to be chaotic and often delayed, this wasn't the case. The flight itself was very pleasant, I had a very comfortable seat in Business class, combined with an excellent service and great meals. I especially remember the Neuhaus-chocolates and Leonidas ice cream, thoughtful little extras. On the other hand, inflight entertainment was rather poor, but I remain having a positive about the flight.


BRUSSELS AIRLINES customer review :  1 August 2011 by Kris Chavatte (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium Economy

At Brussels airport, I missed my SAS flight to Zurich via Copenhagen. SAS has NO ticket office in Brussels and since I was asked to call a number in Sweden to rebook my flight by phone (what a great service indeed), I decided to cancel the whole thing and just by a new ticket back to Switzerland. I ended up on the 7.10pm flight to Geneva in an A320 with ultra light but confortable seats - leg room was great in ECO. Also the service and the late evening snack was really nice and enjoyable, not like a prepacked sandwich or a peace of chocolate.


BRUSSELS AIRLINES customer review :  11 July 2011 by F Harvey (UAE)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

BCN-BRU Business Class. At the check-in gate, they had merged the 2 fast bag drop counters and Business Class together. This was frustrating as most people check-in online these days so I had to wait a good 10 mins despite being a Business Class customer. At the check-in, the airline had moved another passenger to their seat preference which resulted in my partner and I not being sat together despite the same Business Class booking. Once on board the old B737 was rather dated and there was no separation between Business and Economy. It felt like being on a Ryanair flight with a clear view down to the back of the plane. The only sign of separation was a small label a few seats back which said B.Flex class (Economy) starts here. The seats were standard Economy in 3x3 configuration. There was no attempt to at least relocate the armrests to use up the middle seat and provide a wider seat. The legroom was decent but it still felt tight. The cabin crew were polite and attentive and made up a bit for the disappointing check-in service and seating. Arrival into Brussels was fine. Though we had to wait about 10-15 mins for out bags to arrive after the first bag appeared on the carousel. This was once again frustrating as Business Class bags should get higher priority and were labelled with this sticker in Barcelona airport. I wouldn't recommend flying with Brussels airlines in Business Class (at least on short-haul). This is clearly not an area of focus for them and would save money and fly in Economy.


BRUSSELS AIRLINES customer review :  20 June 2011 by J Hansen (Denmark)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-BRU-CTA return on b.flex economy+. Excellent flights and consistency with the product. Great leg room, free newspapers, catering, full bar service and attentive cabin crew and informative cockpit crew.


BRUSSELS AIRLINES customer review :  11 June 2011 by John Gutin (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Brussels from Lome, Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United, I found out that Brussels refused to credit the miles to me saying that the flight "is not a valid route." Apparently, Brussels claims that they do not fly to Lome. The flight was operated with their plane, their crew. They clearly fly to Lome. They should be ejected from Star Alliance.


BRUSSELS AIRLINES customer review :  23 May 2011 by Ian Flynn (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brussels to Geneva, A319, economy class, not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough, flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.


BRUSSELS AIRLINES customer review :  12 May 2011 by Thomas Echter (Germany)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Low Cost Service at full cost prices. Brussels Airlines charge you 4 Euro for a Muffin and they are quite rude at checkin and obsessed with their baggage weights. If I would like to fly Easyjet, than I also would like to pay their price. But Easyjet service at Lufthansa prices? This is ridiculous.


BRUSSELS AIRLINES customer review :  3 May 2011 by G Iacono (Italy)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FCO-BRU-FCO, clean refurbished 737, kind crew. Competitive fare (93 Euros return) compared to Alitalia, but no snack offered and poor legroom, low-cost style.


BRUSSELS AIRLINES customer review :  9 March 2011 by R Marsh (Switzerland)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

GVA-BRU-MAN. On time service from Geneva, short 1h flight with nothing distinguishing. Pleasant FA's. Disappointed by the lack of onboard service considering it is not a low cost carrier and fare wasn't cheapest. Departure from Brussels slightly early on empty Avro RJ plane, quick and easy arrival into Manchester. Overall an average experience.


BRUSSELS AIRLINES customer review :  4 March 2011 by Anders Pedersen (Denmark)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-BRU-Bujumbura. Excellent trip, lots of space. Long haul new aircraft, quite noisy cabin, clean, staff professional, a bit rigid, and no smile were noticed. Servings fairly frequent, enough drinks. Serve even a good sparkling wine on economy class, but only on day-flights. Food exceptionally good, special request met to perfection. Good information from captain. Economy flex tickets do not provide additional benefits on board - there is just one monkey class on the long haul. Airline seems now to have finally decided to become a full service carrier and have dropped discount modality.


BRUSSELS AIRLINES customer review :  4 March 2011 by J Hansen (Denmark)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPH-BRU-AGP in b.flex economy+. CPH-BRU, excellent leg space and inflight meal, complimentary bar service. BRU-AGP on B737-400, very tired interior but warm meal with full bar service.


BRUSSELS AIRLINES customer review :  18 February 2011 by W Peeters (Belgium)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brussels-Vilnius return, clean Avro with decent seating. Flew B-Flex this time and offered a nice warm meal. Crew professional and language skills excellent. On Brussels Airlines you get what you pay for: B-Flex offers economy class with some extra perks (fast lane), B-Light are the cheaper fares. In B-Light you can buy drinks and snacks on board.



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