Home Page

 

Brussels Airlines Customer Reviews and Brussels Airlines Passenger Trip Reports



PAGE

1 2 3 4 5 6 7
Bookmark and Share









Brussels Airlines Customer review :  5 March 2013 by C Lawrence   (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with this airline from Brussels to London. The check-in process was fine as was the bag drop too. Queue management was not very good at all and caused a few concerns to say the least. I found the cabin to be clean and tidy and in good order. The crew were pleasant and efficient if rather lacking in ability to deal with 3 rowdy passengers. I had the cheapest seating option and for a short flight it was tolerable!



Brussels Airlines Customer review :  28 February 2013 by T De Corte   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew BRU-JFK-BRU in Business Class. From check-in to de-boarding the crew were very nice and service minded. The sunrise lounge in Brussels is great and offers a nice view. The new cabin is very nice and offers full flat beds. Flight was to short to try all the features. Great food and wines! Would recommend them and I will fly Brussels Airlines again.



Brussels Airlines Customer review :  19 February 2013 by O Ekland   (Norway)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-BRU-OSL. Early bird flight out of Rome, A320, boarded last and ignored assigned seat in crowded forward section aiming for empty row at back of plane. Ended up in last row. Excellent legroom! And recline! A pleasant surprise! Seats are the new light-weight, paper-thin, plastic buss-like product so many low-cost carriers adore - hence, comfort is in accordance. But the legroom and the recline on the last row of this A320 was superb. Downside, Cabin staff yapped without pause in aft galley for the duration of the flight. BRU-OSL: A146. Like stepping into a time-warp. 1994-style cabin (at best), but again, great legroom and recline! All male cabin staff - friendly. If price is right, would fly again - solely because of the ample legroom and comfy recline. Which are the only things that separates this carrier from below par low cost everyday standard air travel.



Brussels Airlines Customer review :  18 February 2013 by M Steegen   (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Rome return. Good fare, excellent flight, new plane, comfortable seats, polite and helpful staff, both flights left on time.



Brussels Airlines Customer review :  3 February 2013 by Christian Jürgensen   (Denmark)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We boarded in Brussels (20-01-13) and sat in the chilly cabin for 5.5 hrs and waited before we finally departed. No free drinks or food served and very little information was given about the reason for the long delay. Once we landed in Copenhagen, we were not informed that no ones luggage had been loaded onto the plane. Naturally, everybody went to retrieve their luggage at the pickup area with the official information saying that our luggage would be arriving on the belts shortly. Everybody ended up waiting almost another 2 hours for their luggage to arrive with another plane, with no official information given about the reason. So, in conclusion: Brussels Airlines is poorly managed even down to the most basic services. I would much rather pay a bit more for my plane ticket next time around to avoid using Brussels Airline.



Brussels Airlines Customer review :  4 January 2013 by VdV Geert   (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-PRG, Airbus A319. In business class the space between the seats (I was in the second row) was no more then in economy class. Food was nothing special, 2 wraps and half a sandwich. I choose an airline for good quality at a good price so this was my last flight with Brussels. Service needs to improve!



Brussels Airlines Customer review :  31 December 2012 by T Jensen   (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-NYC in Economy. Very nice experience over all. Check in and pre-boarding a bit confused, but ok. Seat pitch very nice for economy and being quite tall really a plus. Cocktails and snacks served after take off, followed by a quite good meal for economy. Followed by coffee and the, and ice-cream. They could have come through the cabin with water more often, and in general the cabin service was correct but somewhat reserved. In-flight entertainment quite good with personal screens and a nice selection. Altogether, a very nice economy experience.



Brussels Airlines Customer review :  6 December 2012 by Bill Gibbons   (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Brussels to Yaounde, Cameroon. The plane developed engine trouble and Brussels Airlines kindly provided luncheon vouchers. When it became clear that our flight wasn't going anywhere, we were bussed to a very nice hotel for an overnight stay and given dinner and breakfast. The flight took off the next morning without delay. The service was first rate, and they even gave us chilled champagne in economy class! The food was hot and tasty, the entertainment units were very good, the seats were comfortable with more legroom than Air Canada, and the cabin crew were friendly and accommodating. The return flight was just as good. It's Brussels Airlines for us in future!



Brussels Airlines Customer review :  2 December 2012 by G Marius   (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SN 3292, TLV-BRU, Mon 12 Nov 20122. SN 3291, BRU-TLV, Fri 16 Nov, 2012. Basically OK. The seats are fairly comfortable, though I wish they would recline more, service OK, security good, food bearable, the main con being the lack of entertainment.



Brussels Airlines Customer review :  29 November 2012 by Enrique Simeone   (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SN Brussels Airlines - C class Bristol Brussels. Terrible check in and boarding, unused c class counter, agent was a disgrace and rude. Not at all apologetic. Some golfers flying cattle class were checked in first. Wonder why? The whole process including "fast lane" is a laugh - a shame because later on all went well. SN were using BMI plane for this very short leg Bristol Brussels, cabin service was quite ok, smallest commercial pax plane I have ever boarded. Only me C pax in cabin, Very experienced and pleasant crew - Bristol based. On time at arrival and luggage too. Would fly SN again and would recommend!



Brussels Airlines Customer review :  21 November 2012 by S Paice   (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BRU-LHR. Almost empty on the way out, almost at capacity on the way home. Both flights on time and although the seats were reasonably comfy the leg room was pretty tight. No inflight service for economy, everything is for purchase but as it's only 45 minutes or so in the air this isn't a huge issue.



Brussels Airlines Customer review :  20 November 2012 by E Birman   (Estonia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-LHR, on what was supposed to be a short flight, but given the usual LHR delays, arrived half an hour late. Basically no service onboard, flight half-empty. Besides the free checked bag, minimal difference from any true budget carrier. Comfortable seats, clean interior, nothing to recommend besides.



Brussels Airlines Customer review :  8 November 2012 by Fang Jun   (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-BRU. On time flight in economy flex class. Got snack and beverage. Cabin was clean and crew were helpful.



Brussels Airlines Customer review :  23 October 2012 by Corrie Katcher   (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a family traveling with a pair of baby twins we received a tremendous amount of help from the crew. My husband and I (and 8 month twin babies) traveled from New York to Hamburg via Brussels for 3 hours. We felt un-rushed between flights, during our layover and onboard. Greeted with smiles and remained that way through the flight, even holding my meal in the back until the babies fell asleep. Flight was full, 8 hours and they made it comfortable for everyone.



Brussels Airlines Customer review :  12 October 2012 by David Jaros   (Czech Republic)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked trip PRG-SXB via BRU return, short connection (1 hr) confirmed as sufficient. Web check reminder came exactly 24 hrs before flight by e-mail. First leg delayed by technical reasons for about 30 mins. RJ100 not very clean, sunshield broken. Upon my request the crew denied to arrange any fast transfer to connecting flight (hand baggage only). Despite the staff attitude and thanks to the same gate concourse in BRU, I have just made the boarding. Second leg operated by Flybe crew but SN plane (Dash 8 Q400), only 20 pax on board, small snack provided (opposite to the first leg). On return, I tried successfully mobile webckeck, but no one was able to answer in advance whether this will be accepted by the Strasbourg airport - I was recommended to check-in at the SXB though, but on the spot was informed this is alright. Some 1 hour before departure, it was clear that flight to BRU is delayed. I just managed to check Brussels airport website to find out that expected delay will result in missing the 1 hr connection to Prague (and having night in BRU and morning flight to PRG on the SN costs naturally). Immediately, I received call from SN booking center with offer of replacement direct flight by CSA taking me home 2 hrs sooner than original schedule without additional charges and swiftly received new e-ticket and proceeded to check-in. Therefore, despite not being in the same alliance as CSA, SN has made great service on the return and will not hesitate to fly with them again.



Brussels Airlines Customer review :  9 October 2012 by Vincent Fissore   (Monaco)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCE-BRU-NCE. Check-in efficient. A little delay due to a technical problem and a lost passenger inside the Nice Terminal. Economy seating quite spacious in an A319, and surprising amount of legroom. Food and drinks are for purchase, however the choice offered and the quality proposed is largely worth the expense. Flight arrived with a 20 minute delay, however the disembarking process went on quickly. As always at BRU, bags tend to take some time to arrive, but the labyrinth that gets you there does somehow reduce the sense of wait. Return flight even better. Same quality service as outbound, without the delay, in an A320. Worth both your money and your time. Even with buy-on- board food.




PAGE

1 2 3 4 5 6 7
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax