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	Brussels Airlines Customer review :  15 November 2011 by J Shott    (USA)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BRU-BKO return - Economy. 7 hours delayed arrival due to unforeseen schedule changes. Oral apology given, not really acceptable for 7 hours delay. No vouchers, no miles, no meal provision as a token of apology. I tried this flight option because it is the newest airline to be added to Bamako and the cheap fare is what you pay for - cheap service! No VOD, old seats, and apparently a day trip to Ghana and Benin on the way to Mali.

	Brussels Airlines Customer review :  15 November 2011 by Barbara Campos    (UK)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Brussels to Yaounde was diverted to Douala, then to Kinshasa and only then back to Yaounde without notice. I was told a letter was handed to passengers upon boarding in Brussels, however I never received one. No announcements or apologies from the crew. Arrived with a delay of 8 hours. Service was poor, food was bad. Due to the diversion to Kinshasa we were served the same sandwich twice. Toilets were constantly dirty, entertainment poor with main screen only, bad image and poor sound system.

	Brussels Airlines Customer review :  26 October 2011 by Oscar Maldonado    (Guatemala)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Fly frequently to Africa. Service onboard and at the airport is good, often very good depending on the crew. Food and beverages are excellent and I always request diabetic food. The aircraft, although well maintained seems to be old. They don't provide private screens to passengers, only overhead monitors with general/sometimes boring entertainment.

BRUSSELS AIRLINES customer review :  13 October 2011 by David Naert    (Belgium)

BRU-TXL-BRU. Comfortable flights on full A319 in b.light economy. Very generous legroom on outbound flight (row 22). Buy-on-board catering only - reasonable prices, but food not appealing. Announcements by purser very sloppy, she was even mixing up languages. All male flight crew on return flight provided excellent service. Impressive and clear on-board announcements in four languages (not taped announcements). Both flights on-time. Baggage delayed in Brussels when carousel broke down for 15 minutes - no staff to be seen, no announcements.

BRUSSELS AIRLINES customer review :  10 October 2011 by Jason Watkins    (UK)

LHR-BRU-LHR. Used regularly for business travel and always receive a reasonable standard of service - no different to BA or BMI in all honesty. Some of the Avros are getting a little long in the tooth but the Airbus newer editions are fine. Quite expensive.

BRUSSELS AIRLINES customer review :  22 September 2011 by D Terrazzino    (Belgium)

Brussels to Catania. Arrived early, unpleasant check-in staff, who appear obsessed with luggage weight, then 2 hour delay where we were sat on the plane on a hot sunny day. Onboard staff not at all helpful. Excuse given for delay that the plane left Catania that morning with technical problems. They finally offered us a 1/2 glass of water. Ticket prices are dreadful.

BRUSSELS AIRLINES customer review :  22 September 2011 by Chris Lalor (Belgium)

A 2.5 hr flight from Malaga to Brussels. Aircraft was a 737-400, getting rather long in the tooth nowadays, the seating cramped, seemed more so than the A320s and Avro regional jets SN Brussels have in their fleet. The flight departed on time with good information from the flight deck. Cabin staff appeared aloof and disinterested, 2 young men at the rear of the aircraft dancing and joking about behind the closed curtain, one holding a small bottle upside down and imitating a singer. Asking for a coffee seemed to be a big effort and the attendant brought it reluctantly. Service levels seem to be hit and miss.

BRUSSELS AIRLINES customer review :  21 September 2011 by D Leong (Singapore)

CPH-BRU. Cabin crew went through the motion of welcoming passengers. A noisy cabin was chided by the chief purser for making noise whilst she was trying to make an announcement. When she finally made the announcement, she said "we warmly welcome you". Service was the worst I have experienced in Business on European airlines.

BRUSSELS AIRLINES customer review :  19 September 2011 by K Day (Cameroon)

Yaoumde to Oslo. 24 hour delay departing from Yaounde. Check in took 2 hours. Child age 3 and parent were given separate seats. No help from anyone trying to get seats together. Upon arrival in Oslo, luggage was lost - including child car seat. Took 3 days to arrive. Brussels Airlines refuses to pay compensation for delay and will pay only a fraction of costs incurred as a result of being stranded with no belongings for 3 days. Will never fly this airline again.

BRUSSELS AIRLINES customer review :  19 September 2011 by C Nduwimana (Holland)

As the only airline operating direct flights from Europe to Bujumbura (Burundi) I have flown SN Brussels Airlines many times over the last 5 years. My experience is unpleasant because the cabin crew are unfriendly with poor customer care. No attention to passenger comfort at all. The Bujumbura Office is awful with staff who have a very bad attitude. They need to stop the low cost service at full cost prices.

BRUSSELS AIRLINES customer review :  5 September 2011 by R Brown (Belgium)

I have flown Brussels airlines short haul regularly for work over the last 3 years. The planes are old and shabby. The Avro RJ fleet that is used for most flights are particularly awful. The check-in service is ok and the flight attendants polite but the fleet is old.

BRUSSELS AIRLINES customer review :  18 August 2011 by Karen Lim (Greece)

Athens to London via Brussels. They sent our baggage to France, customer service is non-existent. The number provided is a baggage tracing company. Our baggage landed in Heathrow the day after but no one call to inform us. We called customer service and they kept saying its in France. The whole experience was not worth the money paid.

BRUSSELS AIRLINES customer review :  15 August 2011 by S Dec (Luxembourg)

BRU-VIE in C. Dated B737. Clean but with ancient seats. Morning service, so breakfast served, but nothing to write home about. Professional and efficient cabin crew.

BRUSSELS AIRLINES customer review :  2 August 2011 by Hans Van Gaever (Belgium)

As I was going from Brussels to Cotonou, I feared it might be an unpleasant experience. Luckily I was mistaken. Although flights to Africa tend to be chaotic and often delayed, this wasn't the case. The flight itself was very pleasant, I had a very comfortable seat in Business class, combined with an excellent service and great meals. I especially remember the Neuhaus-chocolates and Leonidas ice cream, thoughtful little extras. On the other hand, inflight entertainment was rather poor, but I remain having a positive about the flight.

BRUSSELS AIRLINES customer review :  1 August 2011 by Kris Chavatte (Switzerland)

At Brussels airport, I missed my SAS flight to Zurich via Copenhagen. SAS has NO ticket office in Brussels and since I was asked to call a number in Sweden to rebook my flight by phone (what a great service indeed), I decided to cancel the whole thing and just by a new ticket back to Switzerland. I ended up on the 7.10pm flight to Geneva in an A320 with ultra light but confortable seats - leg room was great in ECO. Also the service and the late evening snack was really nice and enjoyable, not like a prepacked sandwich or a peace of chocolate.

BRUSSELS AIRLINES customer review :  11 July 2011 by F Harvey (UAE)

BCN-BRU Business Class. At the check-in gate, they had merged the 2 fast bag drop counters and Business Class together. This was frustrating as most people check-in online these days so I had to wait a good 10 mins despite being a Business Class customer. At the check-in, the airline had moved another passenger to their seat preference which resulted in my partner and I not being sat together despite the same Business Class booking. Once on board the old B737 was rather dated and there was no separation between Business and Economy. It felt like being on a Ryanair flight with a clear view down to the back of the plane. The only sign of separation was a small label a few seats back which said B.Flex class (Economy) starts here. The seats were standard Economy in 3x3 configuration. There was no attempt to at least relocate the armrests to use up the middle seat and provide a wider seat. The legroom was decent but it still felt tight. The cabin crew were polite and attentive and made up a bit for the disappointing check-in service and seating. Arrival into Brussels was fine. Though we had to wait about 10-15 mins for out bags to arrive after the first bag appeared on the carousel. This was once again frustrating as Business Class bags should get higher priority and were labelled with this sticker in Barcelona airport. I wouldn't recommend flying with Brussels airlines in Business Class (at least on short-haul). This is clearly not an area of focus for them and would save money and fly in Economy.

BRUSSELS AIRLINES customer review :  20 June 2011 by J Hansen (Denmark)

CPH-BRU-CTA return on b.flex economy+. Excellent flights and consistency with the product. Great leg room, free newspapers, catering, full bar service and attentive cabin crew and informative cockpit crew.

BRUSSELS AIRLINES customer review :  11 June 2011 by John Gutin (USA)

Brussels from Lome, Togo to Brussels in Business Class. After two months I had not been credited for the miles on my MileagePlus account. After complaining to United, I found out that Brussels refused to credit the miles to me saying that the flight "is not a valid route." Apparently, Brussels claims that they do not fly to Lome. The flight was operated with their plane, their crew. They clearly fly to Lome. They should be ejected from Star Alliance.

BRUSSELS AIRLINES customer review :  23 May 2011 by Ian Flynn (UK)

Brussels to Geneva, A319, economy class, not much legroom but the empty seat beside me was a bonus. You have to pay for food / drinks but that is the case with many other non low-cost airlines too in economy class (such as Iberia / Aer Lingus etc). Staff were pleasant enough, flight landed on time. Return flight from Geneva was in a newer A320 with more leg room. Again the staff were pleasant and flight departed on time and landed ahead of schedule.