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Customer Review scoring : Sichuan Airlines
7.1 out of 10  7.1 out of 10
19 reviews
 

 



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SICHUAN AIRLINES customer travel guide links

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Sichuan Airlines Customer review :  25 September 2013 by Steven Harding    (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu to Kunming. 2 minutes to check in, and 15 minutes early departure which makes a change when compared to anywhere else where the 30-minute-delay is near obligatory. Bags waiting by the time I reached the carousel, but beware the lengthy walk at Kunming.



Sichuan Airlines Customer review :  16 September 2013 by B Roach    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We took this airline 3 times in China, from Kunming to Yichang, from Yichang to Chengdu and from Chengdu to Jiuzhaigou and all 3 flights were on time. The seats were wonderfully comfortable and there was a lot of leg room - I'm 5'11" and didn't feel cramped at all. Our favorite part was the beginning with a sort of "flying 101" video - just in Chinese but it was still hysterical. I loved the terrified plane that flew around the bad weather pattern. Then you got another fun video near the end of the flight. Any time I'm in China and have a choice to take Sichuan Air - that will be the one.



Sichuan Airlines Customer review :  31 July 2013 by Steven Harding    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Chongqing, 30 July 2013. Very efficient. A319 a little long in the tooth however spotless inside. Excellent leg room Arrival 10 minutes early with bags delivered a few minutes after arrival in hall. Choice of meals on offer.



Sichuan Airlines Customer review :  22 June 2013 by John Kneijber    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu to Shanghai Pudong on A321. Flight slightly delayed due to weather. Lounge in Chengdu basic but better than sitting in departure area. Priority boarding and offered pre departure drinks of water or juice. Flight attendants were very courteous and obliging, always smiling. The English was acceptable for a domestic flight. Dinner served on request and the food was reasonably good. Only limited selection of drinks, beer, wine, water or juice but no spirits. Standard 2x2 seating with good pitch but limited recline. Overall a pleasant experience for 2.5 hours.



Sichuan Airlines Customer review :  30 May 2013 by Graham M Baldwin    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Shenyang on May 21 and back on May 28. Got off to a bad start - 10 hour delay! None of the information boards were updated in Vancouver. I checked at 7.45 am before heading off to YVR with the indicators having the incoming aircraft on time even though it had not then left Shenyang! Hotel accommodation and meals provided as the 11.30am take off time became 9.45pm. Flight was good. Business Class seats were comfortable with easy access to all power outlets. I slept all the way. Check-in at Shenyang was chaos, no signs and airport representatives gave inconsistent advice. Eventually, checked in and headed off to immigration only to have the staff member chase after me, tell me to stop, leap onto the luggage conveyor, return minutes later with my once- checked bag, and lead me off to another check-in desk devoid of staff. At 12.30 (take off was 2.30) staff appeared and began checking us in. Only after they had spent a full 15 minutes checking in the first passenger in line did the indicator boards confirm this was the Sichuan Airlines check-in! Passengers should be warned that check in opens only 2 hours before take off. Flight itself had excellent staff, poor in-flight entertainment, a good dinner, a bad breakfast and an on-time arrival. First bags took 20 minutes to arrive, but they were the priority bags at least. Direct service from YVR to Shenyang is a godsend for those of us bound for north eastern parts of China, but Sichuan will need to increase its frequency, upgrade its processes, internationalize its in-flight entertainment and improve its food before people will readily defect from Star Alliance and Sky Team airlines. The equipment and in-flight staff are fine.



Sichuan Airlines Customer review :  21 May 2013 by J Curtain    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu - Lhasa, 17 May. Overall I was impressed by the service. Efficient service, good food and comfortable seats. A well maintained A330. No IFE though. But It's one of the better Chinese Airlines.



Sichuan Airlines Customer review :  3 April 2013 by L McKenzie    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled domestic first class Beijing to Chengdu. Price was very competitive and had the new A330-300 with lie flat seats, very comfortable. Lunch was provided and consisted of traditional Sichuan food and very tasty, beer and wine freely available. Staff were quite good and spoke English. Departed and arrived on time, with the mandatory 20-30 min wait for take off in PEK. Entertainment system was poor with no real English movies or shows. Now they have started to fly non stop Melbourne to Chengdu I hope they improve their entertainment system, other than that they have a good hard product, staff, catering and competitive pricing.



Sichuan Airlines customer review :  25 April 2011 by S Tejatanalert   (Thailand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chongqing to Wuhan. Flight delay of almost an hour due to fog in Wuhan. A320 used. A ham sandwich with a small bottle of water and Chinese tea served onboard.


Sichuan Airlines customer review :  11 April 2011 by T Wilson   (China)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Poor airline - pulled away from the gate then a passenger wanted off - she ran up to the front and wanted off the plane. So they pull back to the gate and delayed us 1.5 hours. On return back to Chengdu from Thailand, boarded plane and our seats were taken by others. When we advised the stewardess our seats were taken, she forced us to take a seat at the very back of the plane. After 10 mins of arguments we got our new seats at the back of the plane. Advise all foreigners not to use this airline.


Sichuan Airlines customer review :  4 March 2011 by L Fitzpatrick   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai to Chengdu Economy. Good food and good service with proficient english.


Sichuan Airlines customer review :  23 December 2010 by A Humyani   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chengdu to Jiuzhaigou. Some delays due to weather. Good service and clean. Apparently does pick-up from Chengdu town for free.


Sichuan Airlines customer review :  12 July 2010 by J Yang   (Hong Kong)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shenzhen - Chongqing, new A320, good service. Mandarin with no local accent, poor English (but acceptable for a regional flight), okay food, toilet clean.


Sichuan Airlines customer review :  4 July 2010 by N Werner   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

First class Beijing-Chengdu-Shanghai. Check in at Terminal 3 was efficient and we were at the lounge in no time. Sichuan Airlines uses the Air China lounge which is ok but not spectacular. Boarding was on time but then we were held up for 2hours in the plane as so many flights were departing at the same time. The crew was attentive and friendly and kept coming around with drinks, blankets etc. The crew wear very nice traditional Chinese uniforms and look very classy in comparison to other Chinese carriers. Once we departed they served dinner, which was ok for a domestic flight. Again the crew was very attentive and delivered great service. Seats on the A320 have a rather narrow seat pitch for F class and are not made for flights longer than 3hours.We arrived 2h late and had to wait ages for our luggage. The flight to Shanghai was on the latest A330 which had lie flat seats. The plane was brand new and the seats great. I could get almost 1h30min sleep on this 2h30min flight. Crew again very friendly and attentive. Food was disgusting however. Was really disapointed. Sichuan Airlines is the airline to choose, if you travel to this region of China.


SICHUAN AIRLINES customer review : 19 July 2008 by B Li

Customer Rating : 4/5

4 Star Rating

CTU-PEK and PEK-CTU. Food served was a full and delicious meal. Crew took great care in its appearance where toilets were kept clean after each use. Also food was served with classic Sichuan sauce of Lao Gan Mah making it a very authentic and genuine experience. Would recommend this airline to anyone flying domestically in China to and around CTU.


SICHUAN AIRLINES customer review : 10 June 2008 by David Pryer

Customer Rating : 4/5

4 Star Rating

Bussed it from HK to Sichuan to take a 737 to Beijing. Everything up to scratch and with Sichuan as the airline's home base there were plenty of check-ins and help available. A little bemusing when the music starts and everyone begins their (getting into) shaping exercises. Best to hide behind your newspaper!


SICHUAN AIRLINES customer review : 7 November 2007 by Tilman Kern

Customer Rating : 3/5

3 Star Rating

Shanghai PVG to Chengdu in economy. Check in through MU-staff, usually grumpy but got requested emergency exit. As usual, gate was changed and flight delayed by the usual 45 min. Clean A320. I am 6ft 6 and had way enough legroom! Emergency exit proved to be only 2nd row behind the exit door seats, but legroom still ok. Shortly before take off was asked if I speak Chinese. As I denied, I was quite straight told, I should move, this is a Chinese flight I should move 1 row behind. Ok, no problem (The emergency exit seats were then occupied by 2 elderly Chinese ladies of which I doubt there were strong enough to open the door not to say help other passengers). After boarding, plane sat another 20 min or so on the parking position. FAs went round to distribute Chinese Newspapers, a single FA came running with an English copy of China Daily for me. After take off, plenty of drink runs, however, no beer, and food was absent, did not manage to find the reason. Were handed small bags with dried beef and dates, but I was really hungry. After landing plane was parked on the tarmac, had to take a 10min busride to the terminal. Overall, pleasant and nice, I am amazed to find this level of service and friendliness at a Chinese airline. Will fly them again and can refer them without hesitation to be one of the best Chinese airlines.


SICHUAN AIRLINES customer review : 15 April 2007 by C Williams

Customer Rating : 0/5

0 Star Rating

Chengdu to Yichang in an ERJ-145. The smallest jet I've flown in with 2-1 seating. The service was basic, with water, peanuts and sour dates. Some passengers with larger carry-on luggage were asked to check it in just prior to climbing up the boarding stairs. My daypack was allowed through, possibly because it was on my back. It fits under the seat anyway, but this should be a consideration for passengers travelling on this flight. English announcements reasonable and a smooth flight with good views of Chengdu.


SICHUAN AIRLINES customer review : 25 May 2006 by Walter Kellers

Customer Rating : 0/5

0 Star Rating

Round trip from Chongqing to Chengdu. Clean, nicely appointed plane interior, friendly staff, on time departures and arrivals plus a free Shuttle Bus greeted us on the tarmac at Chengdu, avoiding travel into the airport building. Because the plane had small interior seating 1x2, we had to check-in our carry-on luggage, but when we deplaned they brought the checked luggage to the Shuttle Bus. On our return to Chongqing, there was a free Airport Shuttle Bus three blocks from our Hotel.


SICHUAN AIRLINES customer review : 28 November 2004 by Ken Erickson

Customer Rating : 0/5

0 Star Rating

Shanghai HongQiao to Chengdu, in-flight safety checking seatbelts, checking overheads, warning otherwise unruly Chinese passengers, best service and food I've had on a flight. Service quality as good as AA business.


SICHUAN AIRLINES customer review : 9 August 2004 by Rob Mills

Customer Rating : 0/5

0 Star Rating

Beijing to Chengdu, 23 June 2004, Economy Class. From a carrier I hadn't heard of before on a domestic flight in China I did not expect anything above average standards. However, the service was excellent. The plane had an attractive interior, the staff were pleasant and smiley and the food was outstanding. My meal seemed to be a fusion of western and Chinese - spicy beef served with small potato chips - and it was delicious. Definitely the best airline food I've ever had. After this flight I vowed to always fly Sichuan Airlines given the chance even though unfortunately this is unlikely. The best short haul airline no one's heard of. It's a shame they don't do long haul flights.
 





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