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Shanghai Airlines Passenger Reviews and Shanghai Airlines Customer Trip Reports



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Shanghai Airlines Customer review :  15 September 2014 by Zeng Yixie    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

April 6th, CSX-SHA. On the flight to Shanghai, the plane was very new and the lights in the cabin were warming and comfortable, cabin crew were okay but not very impressive, they were very rushed during the flight but understandable as it was only a 75 min flight. Inflight entertainment was a shared TV. Shanghai Airlines really need to improve their cabin crew on common knowledge, during the crew announcements they mistakenly said Skyteam as Sky Alliance. Overall, a satisfactory trip but not impressive.



Shanghai Airlines Customer review :  2 January 2014 by J Robinson    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight FM846, 29 Dec, Hong Kong to Shanghai. Flight left 40 minutes late. Paid quite a bit extra and given it was only 8 seats you would expect reasonable service and have a bit of peace and quiet, but it seems that if you are in economy you just use any toilet. This was business class you pay the extra for the trimmings and expect a higher level of service and cabin separation. Normally because you have paid more you get a mini bus for business class passengers, but there were none. Will be wary of code share flights from now on.



Shanghai Airlines Customer review :  6 December 2013 by Hans Roloff    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was just in the booking process for a Shanghai-Xian flight in discounted first class when they interrupted my input and changed the fares. Instead of a surcharge of 20% above the eco fare they lowered the economy fares substantially and came to a ratio of 1:3. I immediately switched to the new discounted eco fare, landed at less than 40% of the original budget and felt "quite comfortable". The flight from Hongqiao Apt to Xian takes a little more than two hours - one can really accept all the environment and service features they offer. Clean 737-800 with better seat pitch than most European airlines. They offer a hot snack en-route (two choices), a limited beverage selection (no alcoholic beverages). Do not expect a sophisticated IFE, just those small screens above your head for every second row. The flight was fully booked, absolutely on time, and a real bargain - what more can you expect? My marks are once again quite high for this China Eastern affiliate.



Shanghai Airlines Customer review :  9 July 2013 by C Kwan    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Nanning on July 4. Delayed nearly 2.52hours sitting on the plane with hardly any air-conditioning. However, the Captain kept us periodically informed which was good. Flight was okay except the flight attendants did not smile. Check-in was ridiculous! I had to open my checked-in baggage cause they suspected (1) my less than 50 ml bottles of skin care and (2) a small hotel sewing kit!



Shanghai Airlines Customer review :  22 April 2013 by Vince Lu    (Macau)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a flight from Beijing to Shanghai. Flight delayed. The 757 didn't appear to be very old but obviously poorly maintained. I've taken flights on 30-year old planes which looked much better than this one. Tray table locks were loose and broken, and a lot of them opened during takeoff. Closet locks in lavatories were also broken and doors were wide open. Most staff were poker faced and unfriendly. I won't take their flights if given an alternative.



Shanghai Airlines Customer review :  2 April 2013 by R Cleary    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai (PVG) to Xi'an. FM9205. Check in at PVG seamless, friendly staff, Enjoyed the China Eastern Lounge. Bussed out to the aircraft, but with a separate comfortable sit down shuttle bus. Aircraft was a bit older, but the leg room in First was astonishing. At 2 Meters+, my legs were able to stretch out completely. The attendants tried their personal best to speak English, food was fine and the flight was on time. I was sceptical after reading all of the other reviews, but must say I was completely satisfied with the service and the price.



Shanghai Airlines Customer review :  25 February 2013 by Steven Cao    (China)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu-Shanghai Hongqiao with very old B757, flight delayed 1hr as usual, took shuttle bus for boarding even Chengdu New Airport terminal is almost empty! Seat very hard and narrow and dirty, food awful and tasteless, crew friendly and still provide efficient service somehow.



Shanghai Airlines Customer review :  25 January 2013 by J Knibbe    (South Korea)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Seoul to Shanghai Hongqiao. The plane both ways was a rather old slightly dilapidated Boeing 757. No entertainment was available but the service was friendly and efficient. The food on the outbound flight was much better than the flight back, where we were just given a dry sandwich.



Shanghai Airlines Customer review :  8 January 2013 by Kevin Tao    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-PVG on an outdated 767-300. Booked China Eastern but the flight was operated by Shanghai Airlines. IFE was via a projector projecting onto a screen at the front of the cabin but for some unknown reason it was not used during the 4hr 40min flight. Seat was a recliner seat (what you usually find in domestic business flights) and they were very old and worn out. Leg rest on my seat was broken and the tray table on the seat next to me was broken. The fabric on the seat behind me was torn. As I was in the front row, there was a bit more legroom than other business seats but for a 180cm person, my leg was still hitting the bulkhead. Legroom for the seats behind were around the same as an economy seat on most other large airlines. Food was very average and staff service was quite good.



Shanghai Airlines Customer review :  7 January 2013 by J Stefanides    (Czech Republic)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-HAK. The 'Ryanair-style' legroom in their B737-700 shocked me. Definitely insufficient for almost 3 hours flight. Catering was slightly better than on the flights with the parental China Eastern, but still, I expected more.



Shanghai Airlines Customer review :  30 December 2012 by Hans Roloff    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA (Hongqiao Apt) to TSN (Tianjin) on a relatively old 757-200 showing some signs of use. Economy class, fully loaded. Takeoff with 2 hours delay due to late arrival of the plane from another location with dense fog. But the dedicated cabin crew handled everything with high efficiency. Food on this leg of 1h45min was standard, but fully ok in every aspect. For the price I paid (early booking) I got an excellent value and thus can only express my satisfaction and recommendation.



Shanghai Airlines Customer review :  25 December 2012 by T Freiburghaus    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-SHA. Rebooked at China Eastern check in on earlier flight with Shanghai Airlines, B757-200 quite old, but much legroom, excellent service - staff with good knowledge in English, no inflight entertainment, Chinese newspaper in English, arrival on time - excellent value for money. No complaints.



Shanghai Airlines Customer review :  6 December 2012 by Ye Xingchun    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-PVG on a fairly new 763. The service was mediocre, food was edible but not the best. Toilet had no water and only a tiny bar of soap. My biggest disappointment was the seat comfort. Legroom was so tiny that a 6 ft person, even when sit straight could barely fit into the small legroom. The magazine holder makes it worse as it was dangling down and our legs were pushing against it for the entire flight. Passengers were forced to squeeze their luggage in like sardines or overspill to other overhead compartment. This is a popular route and is always packed, a A330 or B777 or even larger plane should be used. Very Disappointed, if not for its lower price I would have chosen Singapore or Cathay.



Shanghai Airlines Customer review :  30 October 2012 by T Smith    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Xian to Beijing in April on a 737-800. Flight was on time and the aircraft comfortable. Had a window seat behind the wing and had the most leg room I have encountered in a narrow body. There was even a fold out foot rest under the seat in front. Food was nothing special, a snack box type thing and a drink. Handed out with a smile from crew which were otherwise not present. The box contained western style food, with bread roll and butter, packet of savoury biscuits a slice of cake and some fruit. Satisfactory for the short mid afternoon flight. Would be happy to see this airline on my itinerary for future travels in China.



Shanghai Airlines Customer review :  29 August 2012 by Bob Kimmings    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangkok to Shanghai on B737. Legroom was good and the seats comfortable. Cabin staff attentive. A positive experience.



Shanghai Airlines Customer review :  26 August 2012 by C Frankham    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Beijing to Hangzhou. Just before the flight was about to take off an announcement stated that the plane had engine failure and we would have to wait for it to be repaired. It was a 40 degree day and we were not allowed to get off the plane, nor was there any air conditioning. Arm rest was almost off its hinges, the seat was uncomfortable, and despite only being 160cm tall, there I had no leg room. The food was appalling. Never flying them again.



Shanghai Airlines Customer review :  6 August 2012 by Steven Cao    (China)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Hongqiao-Lijiang on old B737, early morning flight (7.40am), however still delayed for 2 hrs due to air traffic control (according to Shanghai Airlines). Seat and leg room is very narrow and uncomfortable, simple breakfast and low-quality beverages were served for this 4hrs flight, no entertainment.



Shanghai Airlines Customer review :  2 August 2012 by G Hynes    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 2012 Shanghai to Melbourne. Business class. Overall the flight was good but the attention to takeoff and landing procedures was appalling. We had many people using Ipads and other devises while takeoff and landing. Luggage on the floor that should have been in a locker again during takeoff. There was absolutely no in-flight entertainment and the seats were old and even though they reclined back the leg rest was uncomfortable. We were offered drinks with a meal but no more. The planes were old and very tired. When I asked about an express customs card they had absolutely idea of what I was talking about as some of the staff really struggled with English.



Shanghai Airlines Customer review :  15 May 2012 by Danny Wong    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-HKG on a 4 years old Boeing 737-800 (B-5370) delayed for 4 hours without explanation. Check-in staff in Hongqiao airport were very rude and unwilling to speak in English. Seat pitch was ok due to emergency exit row but the cabin looks worn and toilet was very dirty and dark. Cabin crew look tired and again, speak no English. Food consisted of a "Handmade" sandwich, which appeared totally unacceptable. I will try to avoid Shanghai Airlines at all costs.



Shanghai Airlines Customer review :  14 May 2012 by Supawdee Kommsanta    (Thailand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2am departure from Phuket to Shanghai. Flight was good no problems, aircraft old still had ashtrays on the arm rest, no inflight entertainment. Yes I would use this airline again.



Shanghai Airlines Customer review :  14 May 2012 by Chris Anderson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TNA-SHA, on quite new and very clean 737-800. Seats were comfortable and emergency row legroom was very good. Service on the 1 hour 20 minute flight was very good, cabin staff quite friendly and had good English skills. A hot meal and snack was served on the flight and 2 serves of drinks. Very good value for money, on time.



Shanghai Airlines Customer review :  8 May 2012 by B Ellis    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight from Nanjing to Beijing took off on time and landed on time as scheduled. Staff were not very attentive but spoke good English and were very polite. Inflight meals were excellent and much better than I expected. The aircraft we flew on looked a bit tired and had a basic cabin and seats, but seats had plenty of leg room. One thing that let the airline down was the lack of inflight entertainment but it was only a short flight so this did not matter as much. Overall, I am happy with my experience with Shanghai Airlines.



Shanghai Airlines Customer review :  1 May 2012 by M Hromada    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Melbourne - 1.5 h delay before boarding and after boarding was closed another delay of 2hrs. It was a China Eastern flight operated by Shanghai Airlines. Interior was from the 80's and when the passenger in front of me reclined his seat into a sleeping position, the back was on my knees. The food looked very poor. This was my first and last long range flight with China Eastern/Shanghai Airlines.



Shanghai Airlines Customer review :  11 April 2012 by G Hu    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK to HGH in Economy. Slight delay out of PEK, but otherwise uneventful flight save for the very loud passengers, which I suppose is not the airline's fault. Airline offered a meal on the 2 hour flight, which was nice. IFE was on main screens with all Chinese programming.



Shanghai Airlines Customer review :  13 December 2011 by Steven Cao    (China)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fly with FM frequently on Shanghai-Taiyuan, Shanghai-Changsha and Shanghai-Kunming. More or less delayed for 30-50 minutes each time. Shanghai Airlines joined Star Alliance in 2007 then Skyteam in 2011, they didn't improved their quality and still stay at the 2-star/budget airline standard. Nothing to eat for meal, bad quality of drinks, for domestic travel, China Southern (CZ) is much better.



Shanghai Airlines Customer review :  27 October 2011 by James Seah    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Harbin-Shanghai on B737. Seat was fine, inflight entertainment non-existent. Food wise was typical Chinese snacks and drink rounds sufficient. Flight attendants were prompt in responding to requests. It was followed by another flight Shanghai-Singapore on B767. The seat was fine, inflight entertainment was minimal. Food wise was again Chinese snacks. I don't mind flying China Eastern/Shanghai Airlines due to cheap airfares, however inflight entertainment could be improved upon.



Shanghai Airlines customer review :  8 September 2011 by M Donovan   (South Korea)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gimpo (Seoul) to Shanghai return. Ground staff good, flight attendants helpful even receiving a beer prior to takeoff. First flight was Gimpo-Shanghai, uncomfortable takeoff but after that no problems. Shanghai-Gimpo return - no complaints, good staff, no entertainment but is a short flight, good landing and on time. No problems. I would recommend this airline from a cost perspective but that would be all. The best part was the 757 - great aircraft.


Shanghai Airlines customer review :  19 May 2011 by Richard Morgan   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kunming to SHA was scheduled to depart at 19.20, however it was delayed. So at 19.10 we were taken by coaches to a nearby hotel where we had a meal and slept until midnight. We were then taken to the airport where we were given €30 cash compensation and an airline meal. The flight left at 0210 - a B757 and we could stretch out across three seats so it was reasonably enjoyable flight with food and drink provided. The way the airline handled the delay was an example to European airlines. Also many thanks to the Chinese people on the flight who ensured that we were looked after.


Shanghai Airlines customer review :  13 May 2011 by Martin Dyason   (China)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

They no longer seem part of Star Alliance. Shanghai to Yantai, they first changed time from 1600 to 1405. Then 3 days before flight changed to 1055 as their flight was cancelled. Had a similar experience before.


Shanghai Airlines customer review :  2 March 2011 by R Wong   (Japan)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

CTU-PVG on B737-800. 2 hours delay. Supposed to depart at 1925, turned out to be the inbound flight did not arrive until 1945. We got on board but sat on the tarmac for another hour due to heavy traffic. Asked the crew the estimated departure time, the answer was 'I have no idea'. Seats all right for domestic flight, however I was on the last row right next to the lavatory and it smelled badly. Passenger's cell phones started to ring when we were still in the air just before we touch down, the crew did not do anything to stop them. Not a good experience and I prefer to fly with China Eastern instead of Shanghai Air.


Shanghai Airlines customer review :  25 February 2011 by Don Woods   (China)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-PVG. Had window seat, but middle seat unoccupied, so I got to stretch out. Cabin crew spoke little English, but were friendly. Chicken with rice and veggies, acceptable Economy airline food.


Shanghai Airlines customer review :  19 February 2011 by M Johnson   (China)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai PuDong - Ha'erbin. Check-in the easiest I've encountered. Took a bus a fair distance out to the plane. Flight wasn't full and they spread people seating throughout the plane. Seats good amount of space. The best flight experience I've had in China.


Shanghai Airlines customer review :  1 February 2011 by Edward Yatscoff   (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Vancouver to Shanghai, Pudong airport, connecting Shanghai Airlines to Phnom Penh, Cambodia. Staff at the Shanghai Airlines desk could not track down their plane that we were to board at 7:50 pm. (Turned out to be an almost five hour delay as they kept changing boarding gates on us too). They didn't delay or cancel the flight or take our baggage. Airline staff were very mixed up and didn't seem to care too much. Many people argued with them loudly. After two hours they said we'd better re-book for the next day and they'd look into hotel vouchers for an over-nighter and a bus would come. We were very jet-lagged and understood we only had a 24 hour transit visa in China which meant we'd be in trouble overstaying the visa if we re- booked for the next day. If this happened we assumed we'd be okay over-staying because the airline should look after this. Airline staff had no idea. We re-booked anyhow but right after they found the flight and began taking on passengers. When we tried to get our re- booked ticket on the 'found' flight which was our original flight, they denied our ticket - said it wasn't valid or something. The only way to get out on our original flight was to buy a ticket on it at the counter. One airline counter staff woman told my wife it would cost 160USD each for each one way ticket. Fair enough, but when we paid and got our etickets and read them they'd charged us $1,915 USD! Counter staff wasn't able to convert the currency from CNY to USD. We argued with them to no avail and they merely said that was the counter price. We called Air Canada from the airport and they said their agreement with Shanghai Airlines ended Oct 30 - but we booked Oct 27th. Shanghai Airlines did not honor the ticket yet had a few days remaining. Pudong Airport does not honor toll-free calls. They take a very expensive cut at their terminal business center. The young girls at the Shanghai Airlines counters looked good but didn't speak much English, were not informing anyone as to what was going on with the flight, and basically tricked us into buying another ticket at a ridiculous price.


Shanghai Airlines customer review :  28 January 2011 by M Matsuda   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SHA to HKG with B737-800. The seat was comfortable but legroom was quite tight. The cabin attendants were friendly, and spoke good English. The meal was good (surprisingly sandwich on Chinese airline!). The flight entertainment was not available even though there was ear phone socket, and they played some documentary on the overhead monitors.


Shanghai Airlines customer review :  17 January 2011 by D Ng   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PEK-NKG and SHA-SZX. The flight from PEK was on a very old 757 with the narrowest seat pitch I've ever seen. I'm only 5'7" and my knees touched the seat in front of me! The bathroom was ancient and had only bar soap. On the plus side, the breakfast was decent. SHA-SZX was after my China Eastern flight made an emergency landing, so Shanghai Airlines used a 767 instead of a 757. The 767 was new and was quite comfy. Attendants friendly and sometimes nagged a bit about putting carry-ons in other bins that had space. Food also was good on this flight. There's absolutely no in-flight entertainment! There are headphone jacks but the system does not work.


Shanghai Airlines customer review :  30 December 2010 by Steven Cao   (China)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shenzhen-Shanghahi Hongqiao. Flight was delayed for 1.5 hrs because of aircraft late arrival and air traffic control, terrible service, bad food and very simple soft drinks were served. Flight arrived at the T1 of Hongqiao airport while Shanghai Airlines used bus to send us to T2 to claim the baggage.


Shanghai Airlines customer review :  18 September 2010 by Joseph Wong   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-PVG-HKG (FM810, B767. Friendly check-in staff. Speedy boarding and fantastic catering and onboard service. Return flight efficient check-in (though no self check-in machines) and offered an extra legroom seat (1st row of the economy cabin).Cheerful service from the crew and a tasty 3 course lunch.


Shanghai Airlines customer review :  2 September 2010 by T Impson   (China)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai to Hanoi on a new and clean 737-800. Once in the air the flight was one of the best experiences I have had on an Chinese airline, only Hainan Airlines is comparable (these 2 are streaks ahead of the rest). FAs friendly, helpful and looked genuinely happy. I had a random window seat in economy yet I had the most leg room I have had on any internal flight on a narrow body aircraft. The food was very good. If I needed to be somewhere on time for a certain connecting flight I might choose an airline that has a better ontime record but if time is not so much a factor, the pros traveling with Shanghai outweigh the cons.




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