Shanghai Airlines Passenger Reviews and Shanghai Airlines Customer Trip Reports   an official 3-Star Airline       Add your Shanghai Airlines Review   Shanghai Airlines detailed 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Shanghai Airlines   5.1 out of 10 68 reviews

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	Shanghai Airlines Customer review :  15 May 2012 by Danny Wong    (Germany)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	SHA-HKG on a 4 years old Boeing 737-800 (B-5370) delayed for 4 hours without explanation. Check-in staff in Hongqiao airport were very rude and unwilling to speak in English. Seat pitch was ok due to emergency exit row but the cabin looks worn and toilet was very dirty and dark. Cabin crew look tired and again, speak no English. Food consisted of a "Handmade" sandwich, which appeared totally unacceptable. I will try to avoid Shanghai Airlines at all costs.

	Shanghai Airlines Customer review :  14 May 2012 by Supawdee Kommsanta    (Thailand)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	2am departure from Phuket to Shanghai. Flight was good no problems, aircraft old still had ashtrays on the arm rest, no inflight entertainment. Yes I would use this airline again.

	Shanghai Airlines Customer review :  14 May 2012 by Chris Anderson    (Australia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	TNA-SHA, on quite new and very clean 737-800. Seats were comfortable and emergency row legroom was very good. Service on the 1 hour 20 minute flight was very good, cabin staff quite friendly and had good English skills. A hot meal and snack was served on the flight and 2 serves of drinks. Very good value for money, on time.

	Shanghai Airlines Customer review :  8 May 2012 by B Ellis    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	The flight from Nanjing to Beijing took off on time and landed on time as scheduled. Staff were not very attentive but spoke good English and were very polite. Inflight meals were excellent and much better than I expected. The aircraft we flew on looked a bit tired and had a basic cabin and seats, but seats had plenty of leg room. One thing that let the airline down was the lack of inflight entertainment but it was only a short flight so this did not matter as much. Overall, I am happy with my experience with Shanghai Airlines.

	Shanghai Airlines Customer review :  1 May 2012 by M Hromada    (Germany)
	Rating : 2/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Shanghai to Melbourne - 1.5 h delay before boarding and after boarding was closed another delay of 2hrs. It was a China Eastern flight operated by Shanghai Airlines. Interior was from the 80's and when the passenger in front of me reclined his seat into a sleeping position, the back was on my knees. The food looked very poor. This was my first and last long range flight with China Eastern/Shanghai Airlines.

	Shanghai Airlines Customer review :  11 April 2012 by G Hu    (USA)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PEK to HGH in Economy. Slight delay out of PEK, but otherwise uneventful flight save for the very loud passengers, which I suppose is not the airline's fault. Airline offered a meal on the 2 hour flight, which was nice. IFE was on main screens with all Chinese programming.

	Shanghai Airlines Customer review :  13 December 2011 by Steven Cao    (China)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Fly with FM frequently on Shanghai-Taiyuan, Shanghai-Changsha and Shanghai-Kunming. More or less delayed for 30-50 minutes each time. Shanghai Airlines joined Star Alliance in 2007 then Skyteam in 2011, they didn't improved their quality and still stay at the 2-star/budget airline standard. Nothing to eat for meal, bad quality of drinks, for domestic travel, China Southern (CZ) is much better.

	Shanghai Airlines Customer review :  27 October 2011 by James Seah    (Singapore)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Harbin-Shanghai on B737. Seat was fine, inflight entertainment non-existent. Food wise was typical Chinese snacks and drink rounds sufficient. Flight attendants were prompt in responding to requests. It was followed by another flight Shanghai-Singapore on B767. The seat was fine, inflight entertainment was minimal. Food wise was again Chinese snacks. I don't mind flying China Eastern/Shanghai Airlines due to cheap airfares, however inflight entertainment could be improved upon.

Shanghai Airlines customer review :  8 September 2011 by M Donovan   (South Korea)

Gimpo (Seoul) to Shanghai return. Ground staff good, flight attendants helpful even receiving a beer prior to takeoff. First flight was Gimpo-Shanghai, uncomfortable takeoff but after that no problems. Shanghai-Gimpo return - no complaints, good staff, no entertainment but is a short flight, good landing and on time. No problems. I would recommend this airline from a cost perspective but that would be all. The best part was the 757 - great aircraft.

Shanghai Airlines customer review :  19 May 2011 by Richard Morgan   (UK)

Kunming to SHA was scheduled to depart at 19.20, however it was delayed. So at 19.10 we were taken by coaches to a nearby hotel where we had a meal and slept until midnight. We were then taken to the airport where we were given €30 cash compensation and an airline meal. The flight left at 0210 - a B757 and we could stretch out across three seats so it was reasonably enjoyable flight with food and drink provided. The way the airline handled the delay was an example to European airlines. Also many thanks to the Chinese people on the flight who ensured that we were looked after.

Shanghai Airlines customer review :  13 May 2011 by Martin Dyason   (China)

They no longer seem part of Star Alliance. Shanghai to Yantai, they first changed time from 1600 to 1405. Then 3 days before flight changed to 1055 as their flight was cancelled. Had a similar experience before.

Shanghai Airlines customer review :  2 March 2011 by R Wong   (Japan)

CTU-PVG on B737-800. 2 hours delay. Supposed to depart at 1925, turned out to be the inbound flight did not arrive until 1945. We got on board but sat on the tarmac for another hour due to heavy traffic. Asked the crew the estimated departure time, the answer was 'I have no idea'. Seats all right for domestic flight, however I was on the last row right next to the lavatory and it smelled badly. Passenger's cell phones started to ring when we were still in the air just before we touch down, the crew did not do anything to stop them. Not a good experience and I prefer to fly with China Eastern instead of Shanghai Air.

Shanghai Airlines customer review :  25 February 2011 by Don Woods   (China)

BKK-PVG. Had window seat, but middle seat unoccupied, so I got to stretch out. Cabin crew spoke little English, but were friendly. Chicken with rice and veggies, acceptable Economy airline food.

Shanghai Airlines customer review :  19 February 2011 by M Johnson   (China)

Shanghai PuDong - Ha'erbin. Check-in the easiest I've encountered. Took a bus a fair distance out to the plane. Flight wasn't full and they spread people seating throughout the plane. Seats good amount of space. The best flight experience I've had in China.

Shanghai Airlines customer review :  1 February 2011 by Edward Yatscoff   (Canada)

Vancouver to Shanghai, Pudong airport, connecting Shanghai Airlines to Phnom Penh, Cambodia. Staff at the Shanghai Airlines desk could not track down their plane that we were to board at 7:50 pm. (Turned out to be an almost five hour delay as they kept changing boarding gates on us too). They didn't delay or cancel the flight or take our baggage. Airline staff were very mixed up and didn't seem to care too much. Many people argued with them loudly. After two hours they said we'd better re-book for the next day and they'd look into hotel vouchers for an over-nighter and a bus would come. We were very jet-lagged and understood we only had a 24 hour transit visa in China which meant we'd be in trouble overstaying the visa if we re- booked for the next day. If this happened we assumed we'd be okay over-staying because the airline should look after this. Airline staff had no idea. We re-booked anyhow but right after they found the flight and began taking on passengers. When we tried to get our re- booked ticket on the 'found' flight which was our original flight, they denied our ticket - said it wasn't valid or something. The only way to get out on our original flight was to buy a ticket on it at the counter. One airline counter staff woman told my wife it would cost 160USD each for each one way ticket. Fair enough, but when we paid and got our etickets and read them they'd charged us $1,915 USD! Counter staff wasn't able to convert the currency from CNY to USD. We argued with them to no avail and they merely said that was the counter price. We called Air Canada from the airport and they said their agreement with Shanghai Airlines ended Oct 30 - but we booked Oct 27th. Shanghai Airlines did not honor the ticket yet had a few days remaining. Pudong Airport does not honor toll-free calls. They take a very expensive cut at their terminal business center. The young girls at the Shanghai Airlines counters looked good but didn't speak much English, were not informing anyone as to what was going on with the flight, and basically tricked us into buying another ticket at a ridiculous price.

Shanghai Airlines customer review :  28 January 2011 by M Matsuda   (UK)

SHA to HKG with B737-800. The seat was comfortable but legroom was quite tight. The cabin attendants were friendly, and spoke good English. The meal was good (surprisingly sandwich on Chinese airline!). The flight entertainment was not available even though there was ear phone socket, and they played some documentary on the overhead monitors.

Shanghai Airlines customer review :  17 January 2011 by D Ng   (USA)

PEK-NKG and SHA-SZX. The flight from PEK was on a very old 757 with the narrowest seat pitch I've ever seen. I'm only 5'7" and my knees touched the seat in front of me! The bathroom was ancient and had only bar soap. On the plus side, the breakfast was decent. SHA-SZX was after my China Eastern flight made an emergency landing, so Shanghai Airlines used a 767 instead of a 757. The 767 was new and was quite comfy. Attendants friendly and sometimes nagged a bit about putting carry-ons in other bins that had space. Food also was good on this flight. There's absolutely no in-flight entertainment! There are headphone jacks but the system does not work.

Shanghai Airlines customer review :  30 December 2010 by Steven Cao   (China)

Shenzhen-Shanghahi Hongqiao. Flight was delayed for 1.5 hrs because of aircraft late arrival and air traffic control, terrible service, bad food and very simple soft drinks were served. Flight arrived at the T1 of Hongqiao airport while Shanghai Airlines used bus to send us to T2 to claim the baggage.

Shanghai Airlines customer review :  18 September 2010 by Joseph Wong   (Canada)

HKG-PVG-HKG (FM810, B767. Friendly check-in staff. Speedy boarding and fantastic catering and onboard service. Return flight efficient check-in (though no self check-in machines) and offered an extra legroom seat (1st row of the economy cabin).Cheerful service from the crew and a tasty 3 course lunch.

Shanghai Airlines customer review :  2 September 2010 by T Impson   (China)

Shanghai to Hanoi on a new and clean 737-800. Once in the air the flight was one of the best experiences I have had on an Chinese airline, only Hainan Airlines is comparable (these 2 are streaks ahead of the rest). FAs friendly, helpful and looked genuinely happy. I had a random window seat in economy yet I had the most leg room I have had on any internal flight on a narrow body aircraft. The food was very good. If I needed to be somewhere on time for a certain connecting flight I might choose an airline that has a better ontime record but if time is not so much a factor, the pros traveling with Shanghai outweigh the cons.