Shanghai Airlines Passenger Reviews and Shanghai Airlines Customer Trip Reports

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Took a flight from Beijing to Shanghai. Flight delayed. The 757 didn't appear to be very old but obviously poorly maintained. I've taken flights on 30-year old planes which looked much better than this one. Tray table locks were loose and broken, and a lot of them opened during takeoff. Closet locks in lavatories were also broken and doors were wide open. Most staff were poker faced and unfriendly. I won't take their flights if given an alternative.

Shanghai (PVG) to Xi'an. FM9205. Check in at PVG seamless, friendly staff, Enjoyed the China Eastern Lounge. Bussed out to the aircraft, but with a separate comfortable sit down shuttle bus. Aircraft was a bit older, but the leg room in First was astonishing. At 2 Meters+, my legs were able to stretch out completely. The attendants tried their personal best to speak English, food was fine and the flight was on time. I was sceptical after reading all of the other reviews, but must say I was completely satisfied with the service and the price.

Chengdu-Shanghai Hongqiao with very old B757, flight delayed 1hr as usual, took shuttle bus for boarding even Chengdu New Airport terminal is almost empty! Seat very hard and narrow and dirty, food awful and tasteless, crew friendly and still provide efficient service somehow.

Flew from Seoul to Shanghai Hongqiao. The plane both ways was a rather old slightly dilapidated Boeing 757. No entertainment was available but the service was friendly and efficient. The food on the outbound flight was much better than the flight back, where we were just given a dry sandwich.

SIN-PVG on an outdated 767-300. Booked China Eastern but the flight was operated by Shanghai Airlines. IFE was via a projector projecting onto a screen at the front of the cabin but for some unknown reason it was not used during the 4hr 40min flight. Seat was a recliner seat (what you usually find in domestic business flights) and they were very old and worn out. Leg rest on my seat was broken and the tray table on the seat next to me was broken. The fabric on the seat behind me was torn. As I was in the front row, there was a bit more legroom than other business seats but for a 180cm person, my leg was still hitting the bulkhead. Legroom for the seats behind were around the same as an economy seat on most other large airlines. Food was very average and staff service was quite good.

PVG-HAK. The 'Ryanair-style' legroom in their B737-700 shocked me. Definitely insufficient for almost 3 hours flight. Catering was slightly better than on the flights with the parental China Eastern, but still, I expected more.

SHA (Hongqiao Apt) to TSN (Tianjin) on a relatively old 757-200 showing some signs of use. Economy class, fully loaded. Takeoff with 2 hours delay due to late arrival of the plane from another location with dense fog. But the dedicated cabin crew handled everything with high efficiency. Food on this leg of 1h45min was standard, but fully ok in every aspect. For the price I paid (early booking) I got an excellent value and thus can only express my satisfaction and recommendation.

PEK-SHA. Rebooked at China Eastern check in on earlier flight with Shanghai Airlines, B757-200 quite old, but much legroom, excellent service - staff with good knowledge in English, no inflight entertainment, Chinese newspaper in English, arrival on time - excellent value for money. No complaints.

SIN-PVG on a fairly new 763. The service was mediocre, food was edible but not the best. Toilet had no water and only a tiny bar of soap. My biggest disappointment was the seat comfort. Legroom was so tiny that a 6 ft person, even when sit straight could barely fit into the small legroom. The magazine holder makes it worse as it was dangling down and our legs were pushing against it for the entire flight. Passengers were forced to squeeze their luggage in like sardines or overspill to other overhead compartment. This is a popular route and is always packed, a A330 or B777 or even larger plane should be used. Very Disappointed, if not for its lower price I would have chosen Singapore or Cathay.

Flew from Xian to Beijing in April on a 737-800. Flight was on time and the aircraft comfortable. Had a window seat behind the wing and had the most leg room I have encountered in a narrow body. There was even a fold out foot rest under the seat in front. Food was nothing special, a snack box type thing and a drink. Handed out with a smile from crew which were otherwise not present. The box contained western style food, with bread roll and butter, packet of savoury biscuits a slice of cake and some fruit. Satisfactory for the short mid afternoon flight. Would be happy to see this airline on my itinerary for future travels in China.

Flew from Bangkok to Shanghai on B737. Legroom was good and the seats comfortable. Cabin staff attentive. A positive experience.

From Beijing to Hangzhou. Just before the flight was about to take off an announcement stated that the plane had engine failure and we would have to wait for it to be repaired. It was a 40 degree day and we were not allowed to get off the plane, nor was there any air conditioning. Arm rest was almost off its hinges, the seat was uncomfortable, and despite only being 160cm tall, there I had no leg room. The food was appalling. Never flying them again.

Shanghai Hongqiao-Lijiang on old B737, early morning flight (7.40am), however still delayed for 2 hrs due to air traffic control (according to Shanghai Airlines). Seat and leg room is very narrow and uncomfortable, simple breakfast and low-quality beverages were served for this 4hrs flight, no entertainment.

July 2012 Shanghai to Melbourne. Business class. Overall the flight was good but the attention to takeoff and landing procedures was appalling. We had many people using Ipads and other devises while takeoff and landing. Luggage on the floor that should have been in a locker again during takeoff. There was absolutely no in-flight entertainment and the seats were old and even though they reclined back the leg rest was uncomfortable. We were offered drinks with a meal but no more. The planes were old and very tired. When I asked about an express customs card they had absolutely idea of what I was talking about as some of the staff really struggled with English.

SHA-HKG on a 4 years old Boeing 737-800 (B-5370) delayed for 4 hours without explanation. Check-in staff in Hongqiao airport were very rude and unwilling to speak in English. Seat pitch was ok due to emergency exit row but the cabin looks worn and toilet was very dirty and dark. Cabin crew look tired and again, speak no English. Food consisted of a "Handmade" sandwich, which appeared totally unacceptable. I will try to avoid Shanghai Airlines at all costs.

2am departure from Phuket to Shanghai. Flight was good no problems, aircraft old still had ashtrays on the arm rest, no inflight entertainment. Yes I would use this airline again.

TNA-SHA, on quite new and very clean 737-800. Seats were comfortable and emergency row legroom was very good. Service on the 1 hour 20 minute flight was very good, cabin staff quite friendly and had good English skills. A hot meal and snack was served on the flight and 2 serves of drinks. Very good value for money, on time.

The flight from Nanjing to Beijing took off on time and landed on time as scheduled. Staff were not very attentive but spoke good English and were very polite. Inflight meals were excellent and much better than I expected. The aircraft we flew on looked a bit tired and had a basic cabin and seats, but seats had plenty of leg room. One thing that let the airline down was the lack of inflight entertainment but it was only a short flight so this did not matter as much. Overall, I am happy with my experience with Shanghai Airlines.

Shanghai to Melbourne - 1.5 h delay before boarding and after boarding was closed another delay of 2hrs. It was a China Eastern flight operated by Shanghai Airlines. Interior was from the 80's and when the passenger in front of me reclined his seat into a sleeping position, the back was on my knees. The food looked very poor. This was my first and last long range flight with China Eastern/Shanghai Airlines.

PEK to HGH in Economy. Slight delay out of PEK, but otherwise uneventful flight save for the very loud passengers, which I suppose is not the airline's fault. Airline offered a meal on the 2 hour flight, which was nice. IFE was on main screens with all Chinese programming.

Fly with FM frequently on Shanghai-Taiyuan, Shanghai-Changsha and Shanghai-Kunming. More or less delayed for 30-50 minutes each time. Shanghai Airlines joined Star Alliance in 2007 then Skyteam in 2011, they didn't improved their quality and still stay at the 2-star/budget airline standard. Nothing to eat for meal, bad quality of drinks, for domestic travel, China Southern (CZ) is much better.

Harbin-Shanghai on B737. Seat was fine, inflight entertainment non-existent. Food wise was typical Chinese snacks and drink rounds sufficient. Flight attendants were prompt in responding to requests. It was followed by another flight Shanghai-Singapore on B767. The seat was fine, inflight entertainment was minimal. Food wise was again Chinese snacks. I don't mind flying China Eastern/Shanghai Airlines due to cheap airfares, however inflight entertainment could be improved upon.

Trip Rating :  4/10

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Economy

Trip Rating :  8/10

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Trip Rating :  0/10

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Economy

Trip Rating :  3/10

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Economy

Trip Rating :  7/10

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Economy

Trip Rating :  8/10

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Trip Rating :  0/10

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Economy

Trip Rating :  7/10

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Economy

Trip Rating :  7/10

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Trip Rating :  0/10

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Economy

Trip Rating :  8/10

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Economy

Trip Rating :  9/10

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Economy

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