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Customer Review scoring : Shandong Airlines
6.7 out of 10  6.7 out of 10
15 reviews



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SHANDONG AIRLINES Customer review :  11 May 2013 by Fang Jun    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Xiamen to Nanjing. Flight was delayed 1 hour due to air traffic control. Served dinner, 2 meal choices. Beef with rice or fish with rice. Also complimentary drinks served. Cabin staff were helpful and friendly. They tried to help all passengers. Nice trip.



SHANDONG AIRLINES Customer review :  5 May 2013 by S Neoh    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YNT-PVG, new B737-8 mood lighting was used to great effect on this evening flight. Was pleasantly surprised to be served a rice dish (alongside a range of beverages) for 80-minute trip. Overhead screens every 2.5 rows for a programme that lasted about as long as the flight did.



SHANDONG AIRLINES Customer review :  2 April 2013 by R Cleary    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Xi'an to Qingdao. First time flying SDA. Flight attendants are well dressed, professional and friendly. It was only a 1.5 hour flight, with IFE. I was the only Westerner on the flight and the attendant went out of her way to find me an English version of China Daily. On time and reminded me of what air travel use to be a long time ago.



SHANDONG AIRLINES customer review :  6 September 2012 by A Simons   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Shenzhen to Yantai on a 737 which takes approx 3 hours. Shenzhen airport is not too bad, but not great. Shandong Airlines is the only direct flight from SZX to YNT, however with one flight per day at inconvenient times for business travellers like myself. Flight delayed 3 hours due to "bad weather" and the return journey 2 days later was delayed by 2 hours, however with no reason provided, although a meal voucher was offered at Yantai airport, but food was inedible. Flight attendants are very well dressed, well trained, professional, efficient and friendly. Seat space is typical economy, however no PTV's in seats, and no overhead entertainment shown either. Hopefully more competition will arise on this route in the future and newer planes perhaps would be good.


SHANDONG AIRLINES customer review :  6 May 2011 by T Impson   (China)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Xiamen to Hangzhou. B737-800 in superb condition and service was excellent. The small snack wasn't great but for 1 hour flight it wasn't really needed, English announcements weren't the best. Drinks were served 3 times during the flight and cabin crew very friendly. The legroom was huge. Plus the fare was cheaper than all other carries on the same route at the same time. All in all a very pleasant flight and would certainly fly them again.


SHANDONG AIRLINES customer review :  12 February 2010 by Giorgio Rosa   (Italy)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Quintao to Whuan on time. Reasonable legroom. Cabin clean and crew attentive and polite. Good spoken English but announcement barely comprensible. I would rate this airline as slightly better than Chinese average.


SHANDONG AIRLINES customer review :  24 December 2008 : by P Smith

Trip Rating : 7/10

Score 7 out of 10

PEK-TNA return. First time flying Shandong (codeshare with Air China). I found it an efficient airline offering good value for the money. Plane was a new 737-800, cabin was clean, seat pitch was OK (34 inches or so), flight attendants were polite and attentive and the flights left and arrived on time. Shandong's onboard service is fairly basic (bottle of water and foil wrapped sandwich), but not out of the ordinary for a one hour flight.


Shandong Airlines - by Clarence Bourgeous

23 April 2008  Customer Trip Rating : 1 Star Rating

Jinan to Shanghai. I am 6'4" tall, was stuck in center seat. No legroom, jammed against fellow passengers on either side. Plane packed, no other seating alternatives. A very miserable flight; flight crew oblivious to the problem or had no solutions to it.

Shandong Airlines - by Jack Sheldon

27 November 2007  Customer Trip Rating : 3 Star Rating

Qingdao to Shenzhen with Shandong airlines. Flight 90 minutes lates leaving - aircraft turned up at the gate just after scheduled departure time - after boarding spent another 40 minutes on board with doors closed. Flight didn't appear on departure board at TAO at all and no explanation given either in the airport or on board as to delay. Service onboard was OK - hot meal of fried noodles. Aircraft looked in reasonable condition (737-800). FAs reasonably attentive and minimal but acceptable English spoken.

Shandong Airlines - by Budi Chandra

19 November 2007  Customer Trip Rating : 4 Star Rating

Hangzhou to Shenzhen with this airline. The aircraft was B737-300, which looked quite aging and also the seats beside me were quite broken. The pitch, however, is excellent which is at least 34 inch. Another thing that surprised me that we were served hot meal lunch with two choice food as well which were so great in taste and quantity too. Even China Southern that I flew a week earlier only offered snacks during the flight. I think Shandong Airlines is a good choice to fly within China.

Shandong Airlines - by Thorkild Lykke

17 July 2007  Customer Trip Rating : 4 Star Rating

Hangzhou - Guilin in First Class. Boarding and departure punctual. Aircraft was a new B737, staff extremely friend and good command in English. Catering for the 2hour flight in first class was a bit surprising, yet still good. Big pack of good biscuits, fresh cherry tomatoes and a bag of preserved chestnuts. Seats are first class seats 2x2 and good legroom. It's worth the little extra price.

Shandong Airlines - by Michael Hettwer

26 March 2007   Customer Trip Rating : n/a

Jinan via Nanjing to Fuzhou. Nice on schedule flight with good and friendly service. Although economy and third last row in a complete booked 737-300 nothing to complain.


Shandong Airlines - by Chris Jones

15 May 2006   Customer Trip Rating : n/a

Hangzhou - Guilin, service was fine, and the 737-300 was in good condition. However, the seat pitch is horrible, cannot be anymore than 29 inches, avoid this flight if you are over 5'6 in height.

Shandong Airlines - by Sandro Bouchat

30 November 2005

Beijing-Jinan-Beijing, Economy. Very nice small company. Operating brand new aircrafts with good comfort, the staff is very attentive, gentle, smiling and speaks very well english. Very pleasant trip.



 


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