SANTA
BARBARA AIRLINES

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Santa
Barbara Airlines - by Erik Kugler
9
October 2005
Traveled from Madrid to Caracas and back. They really pack these
flights. I was expecting what I paid for, but I didn't expect them to
up the price on me by 50% after I had booked my connections. The sound
system didn't work. Stewardesses refused to help clients, and generally
espoused a bitchy attitude. The food was on par with the original cheap
ticket price, so no license to complain there. The plane was run down
looking on the inside, and lacked things like reading lights and air
flow. The restroom was not functioning 100 percent capacity either, so
the passengers on the seats near the back of the plane got the
olifactory shaft. But we arrived okay, carried on luggage, so no
problem there. On the return trip, no movie again, and it was the first
time I've seen a cockroach on a plane. I guess I arrived without
physical harm at both destinations, so if you expect what you pay for
and don't get your fare jacked after you book connections, then go for
it, but keep in mind that these people make a fine art of seeing that
your discounted purchase price purchases discounted services. Gotta
respect them in a way for that.
Santa
Barbara Airlines - by Alvaro de la Fuente
2
October 2005
I flew some weeks ago Tenerife-Caracas-Tenerife on their old and worn
out DC-10 plane. I was just praying to get alive to my destination!!
That plane is a museum piece. Did not think there were still airlines
using it!! water was dropping on my head most of the trip flying from
Tenerife to Caracas, and the flight was so crowded there was no empty
seat I could change to. The seats are quite unconfortable and the audio
did not work (so I completely forgot about the movie). I suppose they
try to compensate the scary thoughts of people thinking they will not
survive the trip with somewhat nice food.
Santa
Barbara Airlines - by J Marval
16
September 2005
Never again !! Flight Madrid-Caracas. Nice food & crew. Terrible plane !
My seat was heavily stained and the audio controls didn't work. Last
week they have several maintenance problems in Madrid that delayed some
flights, one of them for 29 hours ! It's cheap but not worthy at all !!
Santa
Barbara Airlines - by Brandon Johnson
9
June 2005
My flight was normal, everything was fine, except for the fact that they sold me a ticket and
cancelled the flight without even telling me. I guess they do this for the spring season. I lost all
my connection flights to the US. Even now, I am still trying to get a 100 dollar refund on the fee
for changing dates on flights. These guys don't know how to run a business at all. I had to stay the
night in the airport in Miami, which isn't THAT bad, but I will never fly SB ever again. A previous
time, they lost about 30 peoples luggage. Mine was the only one that was recovered, and only because
another airline took care of it.
Santa
Barbara Airlines - by Alberto Diaz
12
May 2005
Great service. excellent food. Very good movie of release. Fabulous price. The flight was Madrid-
Caracas.
Santa
Barbara Airlines - by Paola Torres
6
January 2005
Santa Barbara Airlines is a good alternative when talking about prices and
service. I always choose SB because they do have a good service. It's a shame that so many
people in this forum didn't like SB, they have their reasons - but think about it, everything
you read here is not necessarily going to happen to you. So if you want a cheap and good
service, Santa Barbara will be there.
Santa
Barbara Airlines - by Cristina Sanchez
16
December 2004
I agree - never again!! We flight with SBB in August Madrid-Lima via Caracas. The crew was nice,
the food was also nice but the plane was the older plane I've ever travelled -
but that was not the
problem.
In Caracas we discovered it did not exist any flight to Lima, they didn't give us any explanation
and let us waiting for four hours. At last they bought us news tickets with Lan Chile (fantastic),
but they told us all our baggage was going to stay in Caracas!! But the worst of all was that they
only bought tickets to european people, all the south americans had to stay in Caracas one or two
days waiting for a new flight, I still can't believe that! At last we recovered our luggage four
days after in Cusco, thanks to Land Chile because there was nobody from SBB in Lima.
We were afraid coming back with SBB. Of course the flight was four hours late without any
explanation and more than 200 people running along the airport because they called our flight in
different doors every hour, they lost our luggage in Madrid and we lost our flight to Barcelona.
But at last we felt lucky because during the travel we realised that all the people who was coming
back to spain had worst experiences than us. People who had taken three days going
madrid-lima (some
of them via Santiago de Chile!), who had lost their luggage... Even a couple in honey moon's travel,
that after being two days waiting in Caracas, SBB give a ticket for him but not for her and they
were supposed to travel separate and at last they came back to Spain without
travelling..
The only reason I find to explain that this forum is not full of complains is that no many people
knows it, because I promise that in both of the flights we took we didn't find anybody who would
recommend flying with SBB!
Santa
Barbara Airlines - by Eduardo Abad
24
September 2004
Never again. Santa Barbara sold me a ticket from Caracas to Quito and Quito to Lima. Big surprise at
the Quito airport, when I arrived there was NO FLY to Lima. This was not a canceled fligth. I mean
that there is no flight from Quito to Lima. Santa Barbara simply doesn´t fly in this phantom
schedule. I had to buy a ticket from LAN Chile and I have been several months asking at least for a
refund from Santa Bárbara, unsucessfully.
Are you thinking in Santa Barbara as an alternative? Be careful to check by yourself that the
fligth exist. They sell "Monopoly game" tickets and don´t care to pay your money back.
Santa
Barbara Airlines - by Lino Walker
9
September 2004
Miami to Maracaibo via Caracas with Santa Barbara airlines, I found the service okay just
average, poor in flight entertainment. The food was really good and the cabin crew very caring, I
have to agree with people who say that SBR flight attendants are good looking, certainly they are
but having good looking flight attendants is not the more important thing, it helps but is not so
relevant. About the
fares, they’re reasonable but I think this is temporary just to make people fall in love with the
airline.
Santa
Barbara Airlines - by Enrique Fuentes
8
September 2004
I cant believe people here think that Santa Barbara is a great airline, unless this forum is only
for company´s members!! I flew from Madrid to Quito via Caracas and back to Madrid in august and was
the worst experience in my life. I was a part of a 15 group of spanish and we all "miss" our luggage
in Quito. The problem was that they permit 60 kilos of baggage in Madrid, and then they change to a
much smaller plane in Caracas - every day. So we had to wait for a day in Quito to get our bags.
That was worse when we return to Madrid. Same operation and no one but two days to get our luggage.
And I was lucky, because other people of my group find their bags 4 or five years later, and someone
has stole some stuff from it and rip off the bags. Of course, the staff of the office of Santa
Barbara at Barajas airport said that it wasn´t their fault, that they weren´t able to receive the
complaint etc.
Santa
Barbara Airlines - by Jean Paul Lashe
3
September 2004
Since it was the cheapest fare I decided to buy my ticket from Quito to Madrid with Santa Barbara
airlines. We changed airplanes in Caracas, I have to say that because of the fare I was expecting
the worst but Santa Barbara turned out to be a very good airline. Both flights were on time, clean
aircrafts, good food and extremely nice flight attendants. The flight from Caracas to Madrid was
overcrowded. Just 30 minutes before arriving at Madrid there was a storm that caused a strong
turbulence until the landing, I have to say that the pilot was very skillful and experienced, I'm
not a pilot but I'm sure it was difficult for him to land such a huge airplane. I think I'll fly
Santa Barbara on my next flight to Miami - if the fare is as cheap as it was to Madrid, off
course.
Santa
Barbara Airlines - by Sabina Acosta
27
August 2004
Flew Santa Barbara from Miami to Maracaibo via Caracas on its Boeing 757. I have to say I was really
impressed with the service, very nice, young and good looking flight attendants most of them boys,
delicious food. Both flights were on time my only complain is that immigration process in Caracas
can last forever.
Santa
Barbara Airlines - by Mark Duemmel
30
June 2004
Never again! The luggage handling is the perfect chaos. As my luggage
has been missing for some 60 hours now (I hope I will ever see it
again), I have watched three Santa Barbara planes arrive here at Quito
airport and every single time between 10 and 20 passengers had missing
luggage. My suitcase has now been "forgotten" (or whatever) twice and
nobody can tell me a) why and b) when it will arrive. Needless to say,
my travel plans are destroyed as I lost three days (so far). I strongly
recommend to take only hand luggage on Santa Barbara flights or - even
better - to use other airlines.
Santa
Barbara Airlines - by Mauricio Diaz
4
February 2004
I just recently flew with Santa Barbara Airlines from Caracas-Las Piedras in their ATR, on the
outbound the flight was late 3 hours, what was more disappointing was the fact that the
flight was
scheduled at one time but when you get to the airport you are told a later time, then the flight is
delayed past this time. On the return flight, the flight was on time. I found the service pretty
good yet the planes a bit old; however, kept clean and nicely. This was my second time flying this
airline with the first time having both flights leave on time. I since that the management has an
idea on how to run a business and a want to make SBB a great airline. If the percentage of on time
departures is one that is high I think this airline can become Venezuela's best airline.
Santa
Barbara Airlines - by R Bluz
22
January 2004
How in the world do I make a reservation on this airline? I don't speak Spanish and I didn't find a
link for an English speaking site under www.santabarbaraairlines.com
Santa
Barbara Airlines - by Maria Carpi
30
October 2003
I cannot believe they permit to smoke into the plane! I have used this airline twice because is very
cheap, good food and service, but to let smoke at the last 4 or 5 rows is terrible.
Santa
Barbara Airlines - by Gabriela Benavente
12
September 2003
Maracaibo-Madrid with Santa Barbara Airlines. I must say I'm quite impressed by the quality of the
service I received both at the airports and during the flight. The food is definitively what I
enjoyed the most. Sit pitch was just average. I really can't understand what Santa Barbara Airlines does to keep operating with those ridiculous
fares they have US$ 520, Maracaibo -Madrid round trip when most European airlines operating routes
between Venezuela and Spain charge at least US$750. Anyway, I think I'll keep on choosing SBB as
long as they continue providing such an excellent service with those fares.
Santa
Barbara Airlines - by Claudia Leonardi
11
September 2003
I flew for the first time with Santa Barbara Airlines and I have to say that I am very MAD
due to the extremely bad service I encountered. The flight departed 3 hours later than it should and
during that period the was not one person of the airline giving the information about the flight.
Once in the flight the stewardess was totally rude with the people in the plane and once arrived to
the airport, soma baggage was lost and mine in particular was broken.
Santa
Barbara Airlines - by Maruja de Saints
29
August 2003
I flew SBB airlines from Maracaibo to Lima via Caracas and return. Not bad flight at all, nice
flight attendants, clean aircraft, both flights were on time, the only complain I have is the poor
inflight entertainment they had, but the rest was excellent.
Santa
Barbara Airlines - by Jose Valdia
20
July 2003
Santa Barbara Airlines serves other routes in Venezuela and international routes such as: Maracaibo-Aruba,
Maracaibo-Curazao, Maracaibo-Barranquilla, Caracas-Aruba, Caracas-Curazao, Las Piedras-Aruba and
update they are serving Caracas-Madrid and Caracas-Guayaquil routes. Also all you should know that
this airline was born in Santa Barbara del Zulia, a little town located in Zulia State operating
ATR-42 planes, and its main hub is Maracaibo, capital of Zulia State. Santa Barbara Airlines
services are ones of best in Venezuela and Latin America.
Santa
Barbara Airlines - by Samuel Liebermann
16
June 2003
Sorry to disagree but is a cheap lousy airline with huge difference between the aircrew and the
ground agents both at Caracas and the Madrid SBB staff.
Prices are fantastic but the plane is old and its like a Lego thing - life vest from Continental
Airlines - light signs in Italian and English - trolleys from Viasa (!!!) and
Varig - and so on. They
have a good tourist product but better check the details.
Santa
Barbara Airlines - by Salvador Catanese
2
June 2003
I chose SBB on my flight to Caracas. I'm very pleased with the service I
received on board as well
as on the ground, specially in Caracas. Caracas airport now is very disorganised due to a renovation
but it was ok. I would recommend SBB because it's cheap and the service is good.
Santa
Barbara Airlines - by Cesare Papapietro
19
March 2003
I agree with you when you say Santa Barbara is a good airline and its beautiful staff
especially the girls makes it even better, but I have to let you know that Santa Barbara is not a
new airline as you were told. What is new is the route Caracas Madrid, they'd been operating in
Venezuela for more than 5 years, they also fly to Tenerife in Spain and Guayaquil in Ecuador. I also
had the chance to fly SBB and the crew was especially nice.
Santa
Barbara Airlines - by Ivan Zparov
17
March 2003
I would like to give my opinion about Santa Barbara airlines Venezuela on my flight
Caracas-Madrid return.
I was told it was a new airline. The flight was great, excellent food -
Venezuelan food in the flight
to Madrid was something new for me, and it was just delicious. The staff was extremely friendly just
as Venezuelan people - the cabin was clean, and we all had good information about connections in
Madrid. I would recommend Santa Barbara Airlines (Venezuela) for your next flight from Caracas to Madrid
because compared to other airlines it is cheap but it is really good.
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