SANTA BARBARA AIRLINES

  Add a Comment to Airline Forum

  Santa Barbara Airlines Star Ranking

Santa Barbara Airlines - by Erik Kugler

9 October 2005

Traveled from Madrid to Caracas and back. They really pack these flights. I was expecting what I paid for, but I didn't expect them to up the price on me by 50% after I had booked my connections. The sound system didn't work. Stewardesses refused to help clients, and generally espoused a bitchy attitude. The food was on par with the original cheap ticket price, so no license to complain there. The plane was run down looking on the inside, and lacked things like reading lights and air flow. The restroom was not functioning 100 percent capacity either, so the passengers on the seats near the back of the plane got the olifactory shaft. But we arrived okay, carried on luggage, so no problem there. On the return trip, no movie again, and it was the first time I've seen a cockroach on a plane. I guess I arrived without physical harm at both destinations, so if you expect what you pay for and don't get your fare jacked after you book connections, then go for it, but keep in mind that these people make a fine art of seeing that your discounted purchase price purchases discounted services. Gotta respect them in a way for that.

Santa Barbara Airlines - by Alvaro de la Fuente

2 October 2005

I flew some weeks ago Tenerife-Caracas-Tenerife on their old and worn out DC-10 plane. I was just praying to get alive to my destination!! That plane is a museum piece. Did not think there were still airlines using it!! water was dropping on my head most of the trip flying from Tenerife to Caracas, and the flight was so crowded there was no empty seat I could change to. The seats are quite unconfortable and the audio did not work (so I completely forgot about the movie). I suppose they try to compensate the scary thoughts of people thinking they will not survive the trip with somewhat nice food.

Santa Barbara Airlines - by J Marval

16 September 2005

Never again !! Flight Madrid-Caracas. Nice food & crew. Terrible plane ! My seat was heavily stained and the audio controls didn't work. Last week they have several maintenance problems in Madrid that delayed some flights, one of them for 29 hours ! It's cheap but not worthy at all !!

Santa Barbara Airlines - by Brandon Johnson

9 June 2005

My flight was normal, everything was fine, except for the fact that they sold me a ticket and cancelled the flight without even telling me. I guess they do this for the spring season. I lost all my connection flights to the US. Even now, I am still trying to get a 100 dollar refund on the fee for changing dates on flights. These guys don't know how to run a business at all. I had to stay the night in the airport in Miami, which isn't THAT bad, but I will never fly SB ever again. A previous time, they lost about 30 peoples luggage. Mine was the only one that was recovered, and only because another airline took care of it.

Santa Barbara Airlines - by Alberto Diaz

12 May 2005

Great service. excellent food. Very good movie of release. Fabulous price. The flight was Madrid- Caracas.

Santa Barbara Airlines - by Paola Torres

6 January 2005

Santa Barbara Airlines is a good alternative when talking about prices and service. I always choose SB because they do have a good service. It's a shame that so many people in this forum didn't like SB, they have their reasons - but think about it, everything you read here is not necessarily going to happen to you. So if you want a cheap and good service, Santa Barbara will be there.

Santa Barbara Airlines - by Cristina Sanchez

16 December  2004

I agree - never again!! We flight with SBB in August Madrid-Lima via Caracas. The crew was nice, the food was also nice but the plane was the older plane I've ever travelled - but that was not the problem. In Caracas we discovered it did not exist any flight to Lima, they didn't give us any explanation and let us waiting for four hours. At last they bought us news tickets with Lan Chile (fantastic), but they told us all our baggage was going to stay in Caracas!! But the worst of all was that they only bought tickets to european people, all the south americans had to stay in Caracas one or two days waiting for a new flight, I still can't believe that! At last we recovered our luggage four days after in Cusco, thanks to Land Chile because there was nobody from SBB in Lima. We were afraid coming back with SBB. Of course the flight was four hours late without any explanation and more than 200 people running along the airport because they called our flight in different doors every hour, they lost our luggage in Madrid and we lost our flight to Barcelona. But at last we felt lucky because during the travel we realised that all the people who was coming back to spain had worst experiences than us. People who had taken three days going madrid-lima (some of them via Santiago de Chile!), who had lost their luggage... Even a couple in honey moon's travel, that after being two days waiting in Caracas, SBB give a ticket for him but not for her and they were supposed to travel separate and at last they came back to Spain without travelling.. The only reason I find to explain that this forum is not full of complains is that no many people knows it, because I promise that in both of the flights we took we didn't find anybody who would recommend flying with SBB!

Santa Barbara Airlines - by Eduardo Abad

24 September  2004

Never again. Santa Barbara sold me a ticket from Caracas to Quito and Quito to Lima. Big surprise at the Quito airport, when I arrived there was NO FLY to Lima. This was not a canceled fligth. I mean that there is no flight from Quito to Lima. Santa Barbara simply doesn´t fly in this phantom schedule. I had to buy a ticket from LAN Chile and I have been several months asking at least for a refund from Santa Bárbara, unsucessfully. Are you thinking in Santa Barbara as an alternative? Be careful to check by yourself that the fligth exist. They sell "Monopoly game" tickets and don´t care to pay your money back.

Santa Barbara Airlines - by Lino Walker

9 September  2004

Miami to Maracaibo via Caracas with Santa Barbara airlines, I found the service okay just average, poor in flight entertainment. The food was really good and the cabin crew very caring, I have to agree with people who say that SBR flight attendants are good looking, certainly they are but having good looking flight attendants is not the more important thing, it helps but is not so relevant. About the fares, they’re reasonable but I think this is temporary just to make people fall in love with the airline.

Santa Barbara Airlines - by Enrique Fuentes

8 September  2004

I cant believe people here think that Santa Barbara is a great airline, unless this forum is only for company´s members!! I flew from Madrid to Quito via Caracas and back to Madrid in august and was the worst experience in my life. I was a part of a 15 group of spanish and we all "miss" our luggage in Quito. The problem was that they permit 60 kilos of baggage in Madrid, and then they change to a much smaller plane in Caracas - every day. So we had to wait for a day in Quito to get our bags. That was worse when we return to Madrid. Same operation and no one but two days to get our luggage. And I was lucky, because other people of my group find their bags 4 or five years later, and someone has stole some stuff from it and rip off the bags. Of course, the staff of the office of Santa Barbara at Barajas airport said that it wasn´t their fault, that they weren´t able to receive the complaint etc.

Santa Barbara Airlines - by Jean Paul Lashe

3 September  2004

Since it was the cheapest fare I decided to buy my ticket from Quito to Madrid with Santa Barbara airlines. We changed airplanes in Caracas, I have to say that because of the fare I was expecting the worst but Santa Barbara turned out to be a very good airline. Both flights were on time, clean aircrafts, good food and extremely nice flight attendants. The flight from Caracas to Madrid was overcrowded. Just 30 minutes before arriving at Madrid there was a storm that caused a strong turbulence until the landing, I have to say that the pilot was very skillful and experienced, I'm not a pilot but I'm sure it was difficult for him to land such a huge airplane. I think I'll fly Santa Barbara on my next flight to Miami - if the fare is as cheap as it was to Madrid, off course.

Santa Barbara Airlines - by Sabina Acosta

27 August  2004

Flew Santa Barbara from Miami to Maracaibo via Caracas on its Boeing 757. I have to say I was really impressed with the service, very nice, young and good looking flight attendants most of them boys, delicious food. Both flights were on time my only complain is that immigration process in Caracas can last forever.

Santa Barbara Airlines - by Mark Duemmel

30 June  2004

Never again! The luggage handling is the perfect chaos. As my luggage has been missing for some 60 hours now (I hope I will ever see it again), I have watched three Santa Barbara planes arrive here at Quito airport and every single time between 10 and 20 passengers had missing luggage. My suitcase has now been "forgotten" (or whatever) twice and nobody can tell me a) why and b) when it will arrive. Needless to say, my travel plans are destroyed as I lost three days (so far). I strongly recommend to take only hand luggage on Santa Barbara flights or - even better - to use other airlines.

Santa Barbara Airlines - by Mauricio Diaz

4 February 2004

I just recently flew with Santa Barbara Airlines from Caracas-Las Piedras in their ATR, on the outbound the flight was late 3 hours, what was more disappointing was the fact that the flight was scheduled at one time but when you get to the airport you are told a later time, then the flight is delayed past this time. On the return flight, the flight was on time. I found the service pretty good yet the planes a bit old; however, kept clean and nicely. This was my second time flying this airline with the first time having both flights leave on time. I since that the management has an idea on how to run a business and a want to make SBB a great airline. If the percentage of on time departures is one that is high I think this airline can become Venezuela's best airline.

Santa Barbara Airlines - by R Bluz

22 January 2004

How in the world do I make a reservation on this airline? I don't speak Spanish and I didn't find a link for an English speaking site under www.santabarbaraairlines.com

Santa Barbara Airlines - by Maria Carpi

30 October 2003

I cannot believe they permit to smoke into the plane! I have used this airline twice because is very cheap, good food and service, but to let smoke at the last 4 or 5 rows is terrible.

Santa Barbara Airlines - by Gabriela Benavente

12 September 2003

Maracaibo-Madrid with Santa Barbara Airlines. I must say I'm quite impressed by the quality of the service I received both at the airports and during the flight. The food is definitively what I enjoyed the most. Sit pitch was just average. I really can't understand what Santa Barbara Airlines does to keep operating with those ridiculous fares they have US$ 520, Maracaibo -Madrid round trip when most European airlines operating routes between Venezuela and Spain charge at least US$750. Anyway, I think I'll keep on choosing SBB as long as they continue providing such an excellent service with those fares.

Santa Barbara Airlines - by Claudia Leonardi

11 September 2003

I flew for the first time with Santa Barbara Airlines and I have to say that I am very MAD due to the extremely bad service I encountered. The flight departed 3 hours later than it should and during that period the was not one person of the airline giving the information about the flight. Once in the flight the stewardess was totally rude with the people in the plane and once arrived to the airport, soma baggage was lost and mine in particular was broken.

Santa Barbara Airlines - by Maruja de Saints

29 August 2003

I flew SBB airlines from Maracaibo to Lima via Caracas and return. Not bad flight at all, nice flight attendants, clean aircraft, both flights were on time, the only complain I have is the poor inflight entertainment they had, but the rest was excellent.

Santa Barbara Airlines - by Jose Valdia

20 July 2003

Santa Barbara Airlines serves other routes in Venezuela and international routes such as: Maracaibo-Aruba, Maracaibo-Curazao, Maracaibo-Barranquilla, Caracas-Aruba, Caracas-Curazao, Las Piedras-Aruba and update they are serving Caracas-Madrid and Caracas-Guayaquil routes. Also all you should know that this airline was born in Santa Barbara del Zulia, a little town located in Zulia State operating ATR-42 planes, and its main hub is Maracaibo, capital of Zulia State. Santa Barbara Airlines services are ones of best in Venezuela and Latin America.

Santa Barbara Airlines - by Samuel Liebermann

16 June 2003

Sorry to disagree but is a cheap lousy airline with huge difference between the aircrew and the ground agents both at Caracas and the Madrid SBB staff. Prices are fantastic but the plane is old and its like a Lego thing - life vest from Continental Airlines - light signs in Italian and English - trolleys from Viasa (!!!) and Varig - and so on. They have a good tourist product but better check the details.

Santa Barbara Airlines - by Salvador Catanese

2 June 2003

I chose SBB on my flight to Caracas. I'm very pleased with the service I received on board as well as on the ground, specially in Caracas. Caracas airport now is very disorganised due to a renovation but it was ok. I would recommend SBB because it's cheap and the service is good.

Santa Barbara Airlines - by Cesare Papapietro

19 March 2003

I agree with you when you say Santa Barbara is a good airline and its beautiful staff especially the girls makes it even better, but I have to let you know that Santa Barbara is not a new airline as you were told. What is new is the route Caracas Madrid, they'd been operating in Venezuela for more than 5 years, they also fly to Tenerife in Spain and Guayaquil in Ecuador. I also had the chance to fly SBB and the crew was especially nice.

Santa Barbara Airlines - by Ivan Zparov

17 March 2003

I would like to give my opinion about Santa Barbara airlines Venezuela on my flight Caracas-Madrid return. I was told it was a new airline. The flight was great, excellent food - Venezuelan food in the flight to Madrid was something new for me, and it was just delicious. The staff was extremely friendly just as Venezuelan people - the cabin was clean, and we all had good information about connections in Madrid. I would recommend Santa Barbara Airlines (Venezuela) for your next flight from Caracas to Madrid because compared to other airlines it is cheap but it is really good.

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We do not guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

If you want to make a comment about this airline, use form below. This is posted within 24 hours - it will ONLY be published if your NAME is supplied.