ONUR AIR customer review :  22 October 2009 : by S Dacres   (UK)

Leeds to Dalaman. 23.5 hr delay going out. No safety instructions when boarded plane - this could be because they knew we weren't really gong to depart. No word from pilot before, during or after the flight. Plane dirty, no pillow or blanket. Staff only around during inflight sales. Prices extortionate so didn't buy anything to eat or drink. 1 hr delay when coming back. Knew what to expect so had brought own food and drink. No apology or explanation for either delays.

ONUR AIR customer review :  21 October 2009 : by H Priestley   (UK)

Leeds to Bodrum. We travelled with Onur Air to Bodrum and pleased with this airline. Both flights on time, staff very friendly and helpful, legroom was far better than previous Thomas Cook flights.

ONUR AIR customer review :  21 October 2009 : by G Kennedy   (UK)

Edinburgh to Dalaman return. A320 looked fairly new and was clean. Both journeys took off on time and landed early. Outbound crew pleasant, captain updated on progress/weather conditions throughout the flight. During turbulence while the seatbelt signs were lit, passengers getting up to go to the toilet etc and the crew ignoring this! Descent into Dalaman was very rushed, plane seemed to drop very quickly resulting in a few worried faces among the passengers. Return journey crew not so friendly and the captain only spoke once to announce commencing the descent. Overall good value for money.

ONUR AIR customer review :  14 October 2009 : by A Porter   (UK)

Newcastle to Dalaman return journey. On time both ways, very good. Terribly uncomfortable seats, metal poking through and loose wires hanging out of armrests. But what made us decide to never fly with this airline again is the rudeness of the staff on both journeys. Everything was just too much trouble, where did these staff receive their training to attain such attitude!

ONUR AIR customer review :  13 October 2009 : by C O'Neill   (UK)

Birmingham to Bodrum return. A320 seemed fairly new, adequate leg room, more than on recent flights with Thomas Cook or Thomson. Safety announcements in Turkish and English and were a bit rushed. Inflight service was quite basic but acceptable for a budget flight, although staff could take a little more care checking seat belts are fastened. I think we were probably lucky in having one of the newer planes in the Onur Air fleet but would use them again. Good value for money.

ONUR AIR customer review :  13 October 2009 : by S Wilkins   (UK)

Dalaman to Manchester good value for the money. Safety Information shown on screen was good. No entertainment but did not bother me as it was an early morning flight. They sold beverages and snacks on board, a packet of Nescafe white instant coffee and hot water cost 3 Euros. 4Euros for a can of lager or soft drink. 3 Euros for a bottle of water. Cabin Crew seemed pleasant. The leg room was poor in Row 11, so could not get comfortable for sleeping. Airplane seemed in good condition and modern.

ONUR AIR customer review :  5 October 2009 : by Justine Vacher   (UK)

Newcastle to Bodrum. My complaints - that there was very little leg room, the cabin crew who hid behind a curtain for most of the flight. Cabin crew much better on the return flight -I would recommend Onur Air, they are a budget airline and you pay for what you get.

ONUR AIR customer review :  30 September 2009 : by Lynn Makin   (UK)

Liverpool to Dalaman. Cabin crew were pleasant and enough seat room. Plane was cleaner than previous flights with other budget airlines. No entertainment, but going out was a night flight so just slept. Coming back piped music played throughout the flight. I would have no hesitation in recommending Onur Air.

ONUR AIR customer review :  28 September 2009 : by Mike Summerfield   (UK)

Bristol-Dalaman return. BRS check in fine, very fast, got the seats we wanted. Comfortable seats, enough legroom, I'm 6'2" and could stretch my legs out. Snacks and drinks are a bit expensive but around the same as Easyjet and Ryanair. Attentive cabin crew, several runs of the snack trolley. Arrived in Dalaman early. Return trip pretty much a copy of the outbound. Arrived back at BRS 30 mins early. Would use them again.

ONUR AIR customer review :  25 September 2009 : by J Daniels   (UK)

Luton-Bodrum. Flight on time, fast check-in. It was a 3x3, configuration and asked for an aisle seat and told we'd have to sit adjacent, both on the aisle (no different to other budget airlines). Glad we did that on this airline, as there's no doubt in my mind that the seat pitch is one of the smallest for a budget airline. Width OK but neither of us is remotely tall yet the pocket on the seat in front was brushing my knees even when empty of the things I usually stuff in it! Seemed quite claustrophobic for those by the window and middle, worse if the seat in front gets tipped back. Plane in good condition, clean and everything that was supposed to work, was working. Cabin staff a trifle remote - is smiling banned? Tin of Coke cost £2.70 and assume everything else was expensive too. Followed advice on this site and took our own drinks/snacks. Inbound comments a week later would be the same as those above, asked for 2 aisle seats and got them but passengers behind us not so lucky. Stewardesses smiled a bit more this time. During turbulence they walked down the aisle halfheartedly checking seatbelts were done up, but weren't bothered if they couldn't actually see. Both directions they seem to get the luggage off fast - assume quick 'turnaround' required. Safety briefings in English. All in all I'd use them again though not necessarily as my first 'budget' choice - need another couple of inches between me and the seat in front.

ONUR AIR customer review :  22 September 2009 : by A Buckley   (UK)

Newcastle-Dalaman. Asked for extra legroom at check-in and got it at no extra cost. Flight on time, plane clean and staff quite polite. Drinks no more expensive than say Thomas Cook or Thomson Airways. Legroom in ordinary seats looked average, announcements for safety ok but quite rushed and quiet. Dalaman-Newcastle return on time, no issues with the flight other than an older MD-83 aircraft which was more cramped. Quite funny to see the cabin crew sleeping however during the flight - not sure about the safety aspect of that.

ONUR AIR customer review :  18 September 2009 : by A Nicholls   (UK)

Manchester to Bodrum was great, quick check in, and fairly comfy plane seats although we were a little disappointed there was no entertainment - but that was our own fault for not checking! Never buy food on a plane anyway so that wasn't too much of a problem. Coming back we found the journey quite itchy, and upon arrival at Manchester found ourselves covered in bites. These appear to be either bedbugs or fleas, caught off the plane. We are now in the process of complaining.

ONUR AIR customer review :  18 September 2009 : by Gary Johnson   (UK)

Teeside to Bodrum return. This is the third time with Onur this year and about 8th time overall in the past 2 years. Flight had a slight delay of about 45 mins on the way out and was on time returning, and I have not yet ever had a delay of more than 1 hour, with most departures on time. The planes are fine, legroom no better or worse than some others and the cabin crew tend to be a bit reserved. The drinks and snacks are always costly, so no surprises there, but the main thing is that the flights have been without problems.

ONUR AIR customer review :  15 September 2009 : by H Knapp   (UK)

Gatwick to Dalaman - a typical no frills airline. The worst part of the process is checking in - the queues at Gatwick were ridiculous. We arrived 2 hours before the flight and by the time we had checked in and got through the long security queues, our flight was on the last call. The flight was okay and I felt safe enough with Onur although the plane did look pretty old and the legroom was probably the worst I have ever had. The staff were friendly enough but ours was a night flight (leaving at 10.25 pm) and they didn't ever turn the lights out so if you want any sleep on a flight, don't fly Onur!

ONUR AIR customer review :  15 September 2009 : by Norman Kyte   (UK)

Have used Onur Air for the last 2 years. Flights on time, aircraft fine and have had less legroom with other airlines. Take your own food and drinks as in flight snacks and drinks require a second mortgage.

ONUR AIR customer review :  11 September 2009 : by S Boxall   (UK)

Manchester to Bodrum return - you clearly get what you pay for. Only two check-in desks at Manchester for three flights. Such a throng of people you had no way of knowing if you were in the right queue. Flight on an A300-600R aircraft, which was designed to have 8 seats in a row in a 2-4-2 configuration, but Onur Air cram an extra seat into each row, in a 3-3-3 configuration. This means all the seats are very narrow, and seat pitch can't have been more than 29 inches. Both flights an hour late departing with no explanation. Impossible to sleep onboard (our returning flight left at 4am!). Worrying signs - brackets on the cabin wall where extinguishers and emergency torches should be, but weren't there. Bathrooms disgusting. Staff rude. Safety demonstration only in Turkish!

ONUR AIR customer review :  31 August 2009 : by A Malone

Just got back to Edinburgh from Bodrum with Onur Air. The checkin and flight out was quick and painless although the pilot sounded half asleep when adressing the passengers - only ruined with the outrageous prices for drinks etc on the plane, but like others have said you don't have to purchase them. The flight back was on time - the thing people have to remember is that you're booking a flight with a budget airline and you get what you pay for.

ONUR AIR customer review :  30 August 2009 : by Lewis Elliott

Onur was a satisfactory airline. The staff were pleasant if slightly reserved, and the food. But a very comfortable flight. If I were to suggest an improvement it would be that Onur Air should have some inflight entertainment. We flew for 4 hours from Durham Tees Valley to Dalaman and it was fairly boring.

ONUR AIR customer review :  30 August 2009 : by J Loughran

Gatwick to Bodrum. No problems, drinks and food expensive, a bit cramped. The A321 took off on time and arrived early. Give this airline a shot if money is tight.