Onur Air Passenger Reviews and Onur Air Customer Trip Reports   a World 2-Star Airline         Add your Onur Air Review   Onur Air detailed 2-Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : Onur Air 245 reviews

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	Onur Air Customer review :  30 October 2012 by U Rice (Ireland)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Dublin to Izmir for a week. Never before experienced such discomfort on flights, different aircraft type used outwards and return. Both flights were stifling, complaints to cabin crew ignored. On the return flight, the person making the safety announcements had deplorable English and the announcements were garbled. Other passengers on both flights were complaining about the cabin temperature and in both cases leg room and seat spacing was inadequate. Seems like this is a common complaint about this airline. They even charged outrageous sums for drinking water on board. Will avoid in the future.

	Onur Air Customer review :  9 October 2012 by R Al-Hamdani (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Dalaman to Manchester on A320. The seats were cramped with very little legroom. The sandwiches, which were offered at an astronomic price, ran out half way though service, so the remaining passengers had to make do with crisps and sweets at teatime. If you didn’t pay by euro, the exchange rate was extortionate. Never again.

Onur Air customer review :  9 July 2012 by G Thomas   (Ireland)

Dublin to Antalya return, flights on-time, 4 hr 15 over, shocking legroom in seats! Quite expensive for onboard food in euros. Crew were fine. Return flight, painfully slow boarding, was given row 12, lots of leg room but no seat recline as exit. 4.40 mins return flight time. Crew were unbelievably rude, dismissive and had a serious attitude. I won't fly them again.

Onur Air customer review :  3 July 2012 by J Edinboro   (UK)

Just flown back from Northern Cyprus, both flights were very good especially the return flight. The cabin crew were great the plane very modern and comfortable. Inflight drinks and food were better than most other airlines.

Onur Air customer review :  2 July 2012 by Mary O'Donnell   (Ireland)

Dublin - Bodrum - Dublin, 9th June. Delayed 1hr but pilot made good time. A fairly new plane, nice crew. All in all a pleasant journey going and coming. Just one gripe quite - expensive on board for food and drinks.

Onur Air customer review :  14 November 2011 by Linda Street   (UK)

Stansted to Ercan stopping for 45 minutes in Dalaman. Airline staff seemed a bit frosty. No smiling at customers. I had read the reviews about the airline before we travelled - they were pretty accurate. After allowing us one drink they didn't seem like they wanted to give anyone another. When tea and coffee came round they had run out of milk. Staff on the return seemed more relaxed, and more approachable.

Onur Air customer review :  4 October 2011 by A Watson   (UK)

My husband and I flew to Dalaman and on to Ercan, Nicosia return. We were onboard for over 6 hrs with only one small meal and an even smaller drink provided. While we can understand a mean meal, what we cannot understand is the meanness of the beverage provided. There were no offers of any kind of drink, even at a charge. Cabin staff appeared to be more concerned with their own comfort and gossip rather then attending to the passengers' needs.

Onur Air customer review :  8 September 2011 by L Matthews   (UK)

Travelled from Dalaman. The Cabin was clean and staff polite, but the air con was never turned on fully so we all roasted, even after many requests from not only us but other passengers. We purchased a can of coke and was charged £3.60 this is mad. All items of food or drink were priced at this level. We complained onboard, if they could sort out Air Con and prices for refreshments, we might consider using them again.

Onur Air customer review :  6 September 2011 by A Walker   (UK)

My friend and I travelled back from Dalaman and found poor customer service delivery. Staff were unsmiling and off-hand, initially we put this down to the language barrier and cultural differences. I had fallen asleep on this evening/night flight and as sitting on the outer seats, ensured I positioned myself away from the passageway so as not to be bumped by other passengers. I was woken up by one the stewardesses pushing her serving trolley and knocking into my shoulder. On her way back, she did it again. However, as I was awake this time I asked pointed it out that I had been barged into, the stewardess just looked blankly at me in an intimidating manner. Then smiling sarcastically, apologised. Later, when asking to purchase milk for my 4 year old daughter, I was told that they had no milk, no apology, no smile and no offer of an alternative. Overall the staff serving the back of the plane were surly and rude.

Onur Air customer review :  21 August 2011 by G Mall   (UK)

Flew back from Northern Cyprus. Overall the flight was very good, apart from a very bumpy landing. Generally the flight was good with friendly staff, average free food and soft drinks.

Onur Air customer review :  19 July 2011 by J Paterson   (UK)

I have used Onur Airline on a few trips to Turkey. The plane was fairly new and the boarding was great, the staff were very good, friendly and helpful, we were delayed for 1hr but the pilot made up the time. The passengers gave the pilot a very loud applause on both journeys but I think this is typical of us Scots. Just to inform you Onur Airline still hands out free pillows and blankets not like other airline companies where they want you to purchase them. I will certainly be using the airline again.

Onur Air customer review :  18 July 2011 by Steve Kirk   (UK)

Manchester-Ercan via Bodrum. Outbound flight was on time, aircraft was fit for purpose. A meal was served and soft drinks were free, again ok. Asking for wine was a prolonged process. crew were changed at Bodrum and no service was offered. The return flight was on time, but after a night stay at Ercan I expected a clean plane which was not the case. As the outbound flight ran out of milk, this flight had no bread rolls yet clearly meant to. The cabin crew suggested the jam was for the chocolate cake! Surly crew, no please or thank you. Very disappointed, but no choice of other carrier.

Onur Air customer review :  12 July 2011 by H Ournect   (Turkey)

Bordrum-Glasgow (OHY3616) crew were nice, very helpful, gave sweets to children. They were much nicer than some of the crew I've flown with before for being a budget airline. I think they are superb no delays and arrived 40 mins prior to expected time.

Onur Air customer review :  27 June 2011 by H Wells   (UK)

Stansted-Ercan via Dalaman, Airbus A321. Flight was early on the way out, on time on the way back. Cabin was basic and in reasonable repair. Leg room a little cramped (am 6ft, did not pay for extra leg space). Free meal and (non-alcoholic) drink on Stansted-Dalaman leg. Crew service was fine if a little slow and slightly surly. Some interesting flying from the pilot! Overall experience was OK but would pay more to fly with a different airline in future.

Onur Air customer review :  14 June 2011 by E Keogh   (Ireland)

Dublin to Izmir return under charter (Thomas Cook). Staff were friendly and professional. Food and drink were available at Ryanair like prices. Only problem was plane was delayed by 3 hours on the return flight.

Onur Air customer review :  5 June 2011 by D Yang   (USA)

Istanbul to Izmir in late May. Cabin crew friendly and professional. Drinks were free but not food. Return flight was delayed due to late arrival of plane. Overall good experience with hour-long flights.

Onur Air customer review :  25 May 2011 by V Parsons   (UK)

Stansted to Ercan via Dalaman. Outbound flight ok apart from paying £50 for extra legroom seats only to find when we boarded we were in standard seats - trying to make surly staff understand not the easiest of tasks! Return flight 5 hour delay due to technical problems and again problems with seat allocation.

Onur Air customer review :  21 November 2010 by Robert Heath   (UK)

Doncaster to Dalaman return. Flights on time both ways, legroom was adequate. Staff were fine. All in all much better than anticipated.

Onur Air customer review :  1 November 2010 by Greg Archer   (UK)

East Midlands to Dalaman return. The whole experience is budget with no inflight entertainment or food provided - take your own. The refreshment prices on board are very steep, £3.50 for a can of pop, take your own or be ripped off. I suppose you get what you pay for. The plane did look a bit tired with sticky tape over holes in the arm rests and the seats are crammed in economy style. A four hour flight was enough.

Onur Air customer review :  27 October 2010 by Robert Ellis   (UK)

Bodrum - Manchester. Flight took off on time, seatS pretty good. My wife was taken ill half an hour into the 4 hour flight. Crew reaction was superb, an empty three seat row was organised and a call for medical help resulted in a doctor coming forward. Wife was made comfortable during the remainder of the flight, with regular checks by doctor and crew. Made Manchester ok and wife now recovering. Well done Onur Air for your staff training and care.

Onur Air customer review :  1 October 2010 by Judith Galloway   (UK)

Dalaman - Newcastle : flight was changed 4 times between 3rd August and 10th Sept. Finally, 3 days into our holiday we were voicemailed on our mobile to be informed that our flight home had been cancelled, leaving us to purchase a suitable alternative. This caused enormous expense and distress. When we got to Dalaman Airport for our flight home (with a different airline), we found that our original flight was in fact flying. I would not recommend this airline, and would never use them again. They seem very disorganised and have no customer care.

Onur Air customer review :  16 September 2010 by L Hillary   (UK)

Would avoid using this airline again. Bristol to Dalaman flight OK, plenty of leg room with no extra charge however Dalaman to Bristol was a nightmare , flight was put forward to 3 o'clock instead of 5'clock and whilst checking in the board said Bristol and Newcastle so we had to ask what was going on. Without any notice we had to fly to Newcastle and then to Bristol which extended our flying time to 6 hours. I think this is appalling, considering they didn't give us any free refreshments or an apology! You get what you pay for.

Onur Air customer review :  7 September 2010 by P Hooper   (UK)

Aircraft were new, staff were fine, even gave sweets to the children), legroom the same as other airlines, and drinks and food were comparable to UK budget carriers - cheaper than Ryanair. This may not be Emirates first class, but it is a good service.

Onur Air customer review :  31 August 2010 by J O'Neill   (Ireland)

Shannon to Izmir return. Flight on time both ways. Flight was good, excellent leg room. Got served food both ways, prices a bit high though. The cabin crew were nice and friendly.