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Onur Air Passenger Reviews and Onur Air Customer Trip Reports



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Onur Air customer travel guide

  Onur Air Passenger Trip Reviews

  Onur Air 2-Star Airline Ranking

 








Onur Air Customer review :  20 November 2014 by Alois Leitner (Austria)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew 3.11. DIY-IST with Onurair because of the convenient flight-time. Departure on time, plane clean Airbus 321. Toilets clean but the legroom is awful, I'm only 171 cm but my knees touched the sit in front of me. No IFE, FA cool, neutral, no smile. There was a menu card, prices affordable, but nobody offered anything, the trolley was moved from row ten directly to the back of the plane. If you want to go from A to B with no service, no smiles, use them, but Turkish is much better.



Onur Air Customer review :  23 October 2014 by Sharon Fox (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Ercan on 6th Oct. After reading the reviews I was very nervous about travelling with this airline but had no choice in the matter as it was a package holiday booked through Cyprus Paradise. The flight out was fine, we left on time and arrived on time, no problems there apart from the cramped legroom space but to be honest it wasn't any worse than EasyJet or Pegasus. The crew were a different matter, a more surly, indifferent bunch you could not wish to meet. One of the toilets was a problem and smelt absolutely awful especially for those sitting near to it. Nothing was done about it until we reached Antalya and the cabin crew changed over then some air fresher was finally sprayed about. The return trip left on time and all seemed to go well until leaving Antalya when the pilot informed us that we were now going to divert to another airport before going onto Stansted for "operational reasons". Fortunately it was not too long a wait on the ground and we arrived at Stansted just 2 hrs late. As a nervous flyer taking off and landing 3 times was a bit stressful but I have to say the cabin crew on this flight were a lot nicer and approachable. Would I travel with this airline again? No, I think I would avoid it at all costs.



Onur Air Customer review :  23 October 2014 by K Baxter (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the 12/10/14 from Dalaman - horrendous flight. Firstly it was delayed by over two hours, and we were offered a soggy lettuce and cheese sandwich which was disgusting. Once on the plane the seats were tiny and leg room none existent. The temperature on board was in excess of 35 degrees and when I asked for it to be reduced I was told it was set automatically - about half an hour before we landed in did drop by a small amount. To little to late. Would never fly with them again.



Onur Air Customer review :  21 October 2014 by Christine Johnson (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalaman to Manchester on 6/9/14. On arrival at the airport we were made aware of a 5 hour delay from other passengers - at no time did check in staff mention anything and we only had it confirmed by the published departure time on our boarding passes. We finally left Dalaman at 23.30, 7 hours late! Some refreshments given at 18.00 but again no information. When the flight eventually left there were no apologies from staff and the only explanation given by the Captain was "technical difficulties". Onur air offer poor inflight service, expensive goods and rude, abrupt staff. I complained via their website, using the email address provided for Customer Relations and also the email contact form. I have received no acknowledgement or reply to either. My advice is not to fly with Onur Air but spend a little extra and get a decent airline with proper customer values.



Onur Air Customer review :  13 October 2014 by Barbara Hanslip (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Northern Cyprus on 13th September 2014 on Onur Air. This is the worst airline I have travelled on and will never travel with them again. The airline was delayed 10 hours due to a spare part being needed which they could not get so another plane was flown in at 8pm. We should have left Manchester at 11.55 am and finally set off at 10pm. We arrived at our hotel at 6.30 am on the 14th September tired and annoyed. This was another day of our holiday lost really due to tiredness. The crew on board were very surly, never smiled, spoke only when they had to and in my opinion need retraining. If/When we travel to Northern Cyprus again it will not be with Onur Air and I advise anyone thinking of going to look at comments given by other people.



Onur Air Customer review :  6 October 2014 by S Pearson (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Gatwick to Dalaman, Turkey on September 19th 2014. We had pre-booked our seats on the plane, but found someone else in these seats and the staff were either unable to help or simply didn't want to. The staff on the trip to Dalaman were rude, unhelpful and spoke almost no English. I tried to explain to one of the staff that there was no toilet roll left in the toilet, but was waved away by the member of staff sitting at the front of the plane. The staff then had difficulty finding more toilet rolls for the rest of the flight. The cost of the drinks etc was extortionate and staff had almost no change to give to people who didn't have the exact amount of money to pay for their goods. On the return journey on Sept 26th, the staff couldn't have been nicer and more helpful, they all also spoke very good English. On the return journey, we were able to sit in the seats we had purchased.



Onur Air Customer review :  6 October 2014 by Colin Horrocks (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Scheduled to depart Manchester at 11.55 hrs, Saturday 13th September, delayed for just short of 10 hours, very little information dripped to the passengers other than a fault, trying to source a spare part from another Manchester based airline, then an aircraft being sent to us from Munich, which was also delayed. The cabin crew on the journey to Antalya obviously knew of the problems because they sought sanctuary behind the curtain at the front of the cabin. When they ventured beyond the curtains it was in pairs, did they believe they needed protection. The return journey was the second worst I have experienced. We left Erca about 15 minutes early on the 20th September. The majority of the seats would not lock in the upright position, when the aircraft accelerated for takeoff we were all thrown back into the laps of the passengers behind us - surely there are safety measures being breached there. Upon arrival at Antalya, where we were supposed to remain on the aircraft we were told to get off and headed into a corner of the departure area. We were told information would be provided in ten minutes, I still await this information. Someone did say the aircraft needed a tyre change, this does not require the evacuation of passengers and removal of baggage. I now understand it was to transport delayed passengers to their destination. Why was this service not offered to us at Manchester on our departure date, an Onur Air aircraft arrived to take undelayed passengers to Dalaman airport.



Onur Air Customer review :  25 September 2014 by P Odell (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveling to and from Northern Cyprus on Sept 6th until 20th from Manchester. Having travelled to many parts of the world, this trip is the most horrific we have had. Onurair treatment of passengers, the seating room, cabin crew, and food was the poorest we have ever come across. On the return flight we were forced to change planes to allow other tourists to fly to Holland. We were forced to use an Airbus 321 which should have been retired years ago or several rows of seats removed to improve passenger comfort, this part of the whole trip was horrendous even for passengers of normal height under 6ft were doubled up. Never Again.



Onur Air Customer review :  23 September 2014 by S Halliday (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Would never use this airline again. Flight from Manchester to North Cyprus on 13th Sept. should have taken off at 11.55am, finally got away at 9.55 pm. Passengers given 8 voucher after 4 hours to get refreshments in airport. Reason given for delay, technical fault with aircraft. This seems to happen on a regular basis according to previous reviews! No refreshments offered on flight apart from one small orange juice each, which airline staff tried to charge for, but eventually gave to passengers after complaints. On return flight, 20th Sept, we actually took off 10 mins early (6.20 am) but when we landed in Antalya we were told to leave the aircraft and take all our belongings with us. We thought this very unusual as you normally have to remain on the plane. We were herded into the waiting area where we stood for 2 hours with no explanation as to what was happening. We eventually got to know that the aircraft had been used for passengers from another flight which had been delayed earlier. We were told this was an 'operational decision'.



Onur Air Customer review :  20 September 2014 by M Unsworth (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalaman - Manchester. Onur Air return flight should have left at 16.30 Turkish time. Advised at check in that there was a delay. Had real trouble getting any answers re the delay from Ground Staff and just left to look at the Departures Board. Plane left at 23.30 so seven hour delay. We did get a burger meal for free at 18.00 and still no idea of when the plane was leaving. Eventually bordered the plane and the pilot said that it was a technical fault. Dalaman Airport is a very expensive airport to be stranded at and costs of drinks and food on plane ridiculous. Pity is that as it is not in the EU cannot claim for the delay.



Onur Air Customer review :  29 August 2014 by Collis William (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flights were fine although there were delays. The big rip off is the price of drinks and food onboard. 7 for two cans of soft drinks. 2.50 for a bottle of water.



Onur Air Customer review :  29 August 2014 by C Fearon (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward from Gatwick to Bodrum Turkey no problems, coming back worst cabin crew I have ever encountered, 2 hours into a flight that was delayed for an hour with no apology before drinks are offered, no idea on exchange rates customers overcharged. Asked to speak to purser and all of a sudden no one understood what I was saying. The cabin crew need urgent customer service training a disgrace to the airline industry.



Onur Air Customer review :  12 August 2014 by Paul Sisley (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled on the 1st August 2014 from Gatwick. From 1st arrival no one at the airport knew where we had to check in. Plane was running late by an hour with no staff available. Upon getting on the plane the seats are the smallest, most uncomfortable I've ever sat on. The staff spoke no English and were very rude. The flight home from Bodrum was the same with a 1.5 hr delay. Would never fly with them again. I'm angry that a big company like Thomson even put us on them in the first place. Just to finish, the food and drink with a can of coke at 4 is the most expensive I've seen.



Onur Air Customer review :  2 July 2014 by D Kehoe (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used the Stanstead to Ercan route and returned a week later. Although I can have no complaints whatsoever about the crew or the flights, I have strong reservations about the very cramped seating on both journeys. I am just over 6 feet tall and found myself in considerable pain from having little or no leg room. Although it was not the airlines fault the return journey was made worse by taking over 105 minutes in line waiting to check in at Ercan whilst staff hand wrote the boarding passes and luggage labels. It left us with barely 10 minutes to shop before rushing onto the aircraft which then spent over an hour on the ground in Turkey. As it was an early morning flight over 200 disgruntled people finally left the cramped plane. I had a great holiday in a Northern Cyprus but would never want to repeat the experience of bad seating and rubbish checking in procedures. I will look elsewhere in future.



Onur Air Customer review :  2 July 2014 by Julie Carlin (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After reading the reviews I decided I would purchase extra leg room seats as we were only flying return flight with them, which I did on the required 20 days before departure. At check in on the return flight from Dalaman there seemed to be some problems as each passenger checked in. When it came to us I showed the check in staff the invoice for our pre paid extra leg room seats only to be told that these seats had been given to other passengers with no explanation. It seemed after speaking to other passengers that their extra leg room seats had also been re-sold. We spent the four and half hour flight in very cramped seating and if it meant never going away again I will never fly with Onur Air again.



Onur Air Customer review :  2 July 2014 by Dobson Mark (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from of 4.5 hrs, Dalaman to Manchester. Major disruption from a large family during the flight, children screaming and fighting, parents unable to control their young teenagers. It was plain to see that other passengers were getting very annoyed, but all wondering what to do, should they intervene and probably get into some form of altercation with the dysfunctional clan. The flight staff became aware of the problem, but did absolutely nothing about it, overlooking it even when I made a comment to them as they passed by serving drinks. It was a thoroughly unprofessional act by the Onur inflight crew, ignoring this totally unacceptable behaviour and causing a very uncomfortable journey for those sitting nearby. What is Onur's policy on bad inflight behaviour? The staff certainly didn't know, as I asked them on my way off the plane. I wonder what the cabin crew's response would have been if passengers had taken things into their own hands to sort out the disorder? After discussing this situation with friends and family it would seem that this sort of bad behaviour is now very common on board flights. Airline companies need to clarify what is acceptable onboard and dish out appropriate sanctions for those that are disruptive and disorderly.



Onur Air Customer review :  26 June 2014 by M Morini (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Manchester, we were late boarding and no explanation as to why. When we had boarded we were left on the plane for 45 minutes before taking off. The inflight staff were unhelpful and quite rude. When the food had been served they started selling cigarettes and other items without clearing away the food packages. Passengers were left taking the cartons to the staff areas themselves and staff were reluctant to take them. The staff were disorganized and kept pushing past passengers as their trolleys did not seem to be adequately stocked. For some of the time there was no water to wash your hands with after using the toilet facilities. When we landed in Turkey the staff changed and they were somewhat better. The return journey was less stressful but still had its problems. We boarded slightly late. The Pilot explained that we had to refuel and the staff were changing over. It became obvious that something was wrong and we were advised that a tyre needed changing and we had to disembark. We were ferried onto a coach, dumped in the airport and then after thankfully a 45 minute wait we re boarded and continued our journey. Thankfully without any further disruption.



Onur Air Customer review :  11 June 2014 by Amanda McCarthy (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Stansted and got there early to book extra leg room. My husbands tall and requires this! For three months, both Thomas cook and ourselves have been trying to book extra leg room with this airline! The telephone number published isn't answered and the system throws you out repeatedly, just when you think you are nearly there and are about to pay for seats. Journey to Antalya was great as a result. Our return was a nightmare. Once again we got to the airport early. Paid for row one 4 seats at 20.00 per seat. Fine, if that's what it takes to be comfy. We were happy. When boarding, our seats were changed to row 2, but we had paid for row 1. They said sorry but these had been pre-booked. This service didn't exist. As a result we waited for our refund and my husband flew in the tightest space possible. His knees were into the chair in front, are the pitches aimed at five footers. He was so uncomfortable. As a result, we came home with a bitterness about the holiday and the airline.



Onur Air Customer review :  7 April 2014 by R Brook (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flights to and from N Cyprus, via Antalya, greatly exceeded my expectations formed from previous reviews. The Aircraft was clean and punctual, the staff friendly, and I even enjoyed the flight catering. all in all, a good start to our holiday.



Onur Air Customer review :  9 December 2013 by Susan Thompson (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Manchester to Antakya, stopping at Stansted to change some passengers and to refuel. We sat in the plane on the tarmac for ages not knowing what was going on. Eventually the captain came over the tannoy to say that there had been problems with refuelling because the company supplying the fuel would not accept the Captain's company credit card and there had been negotiations between Onur and Shell at high level before refuelling was authorised. Otherwise our flights with Onur Air followed the same pattern as others reported here. Cramped seating, crummy cheese sandwiches, disinterested staff and not enough to drink. Staff poured more unwanted coffee down the loo than had been offered to the passengers. The loo looked dreadfully stained and dirty as a result. Also one of the loos wasn't working. I don't want to fly with Onur Air again but I do want to go to Turkey again because it is such a wonderful and friendly country.



Onur Air Customer review :  4 December 2013 by N Allen (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Exeter to Dalaman in May. Travelled several times with Onur Air, you must remember what you are paying for the flight, this is not BA, each time I have flown I have found the staff courteous and polite. On one occasion I was unwell and was given extra legroom and was constantly checked. Some of the poor reviews here are petty with people expecting too much for the low price, I'm very happy to be an Onur customer and highly recommend them to anyone who wants a no frills flight.



Onur Air Customer review :  2 December 2013 by Kevin Thompson (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward flight to Antalya on 4th November was basic but fine with helpful friendly crew and sufficient though not extensive leg room so as not to make the flight uncomfortable. As this was a budget flight had no reason to have any higher expectations, I also had no reason to believe the return flight 4945Y on the 11th November would be any different. How wrong I was, had we known in advance I would have paid extra for seats near the exits with more legroom as when we boarded the return flight there appeared to have been more rows of seats squeezed in to the aircraft leaving insufficient legroom such that it was impossible to even slip your legs under the seat in front properly to stretch them out. I am of average height but had to sit twisted in my seat initially. I started to get an aching pain in my left side so had to stand for a large part of the journey. The staff seemed indifferent and eventually a lady kindly offered to let me sit next to her in an 'exit' seat for about the last 45 minutes of the journey. I am also a coeliac and on the outward flight the staff could not have been more helpful and provided me with more than ample replacement complementary food for the roll offered to the other passengers. Unfortunately when I advised the staff on the return flight I could not have the roll due to my condition she took it away but I was offered nothing further than a cup of water. This may well be due to language difficulties causing a misunderstanding though the staff did seem to speak excellent English, but it only further soured the experience. The holiday itself could not have been better but it was spoiled by the return flight. I could not recommend this airline.



Onur Air Customer review :  24 October 2013 by Zeid Amr (Egypt)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last month from IST to AYT. The flight was delayed over 1 hour without any explanation, we were stuck in the departure lounge waiting for the bus to the plane for a long time with no explanation. The plane was hot, the seat were cramped, the attendants were rude. Served a cheese sandwich. The ticket was more expensive than competitors on the same route.



Onur Air Customer review :  21 October 2013 by P O'Gorman (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Airline too cramped for a 6.5 hour trip from Northern Cyprus to Stansted. It must have been hell for tall people.



Onur Air Customer review :  14 October 2013 by A Elsey (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Doncaster to Dalaman. We went on a flight to Turkey on Onur Air and I have to say the flight was like a Ryanair plane but Turkish. The plane has the worst leg room your could imagine. My farther had to stand up for the whole flight as the leg room was uncomfortable to sit in. The attitude of the crew was very bad as they were rude and looked like they had a sour face at the passengers. Although on the way back to Doncaster, the crew were not as bad and were polite. The captain never said anything to the passengers like saying thank you for flying or coming out at the end of the flight to say in person. In conclusion I would not recommend this flight to anybody especially tall people!



Onur Air Customer review :  3 October 2013 by J Robinson (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with this airline September 2013 from Manchester to Northern Cyprus with a stop in Turkey. Very uncomfortable as hardly any leg room and narrow seats. This was a problem since total time on aircraft was 6.5 hours. Staff were unsmiling and offhand. Definitely wouldn't fly with them again.



Onur Air Customer review :  17 September 2013 by S King (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalaman to Gatwick September 2013. Awful airline, would never use this airline again, cabin too warm, attendants very unhelpful, drinks very expensive! We hit turbulence coming into Gatwick, would of been nice to have some reassurance from the pilots, but we did not hear from them throughout the flight.



Onur Air Customer review :  5 September 2013 by C Boulter (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalaman to Doncaster in August 2013. Flight delayed 2 hours, no reason given to passengers. Plane was an A320 and was looking rather tired inside the cabin, it still had arm rest ash trays. Cramped seating with very little leg room, Inflight service came around and I purchased a can of coke at 3.80 euros. I would avoid at all costs as the staff were rude and spoke very little English. Having said all the above the flight was trouble free and we landed safely in good time. Onur really do need to sort its customer service and their pricing of food and drink, if it was reasonably priced people would buy it. Think before you book or buy a ticket with this airline.



Onur Air Customer review :  30 August 2013 by S Hamilton (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Could not fault this airline. It was very good and left on time coming back from Dalaman, but going out it was 40 mins late from Manchester. Return flight was very good, took off and landed on time, very smooth with the captain informing us about the route we would be taking and at what height all in English which was very good for a Turkish airline. The seats and cabin were very clean and tidy, not even some British carriers can do that.



Onur Air Customer review :  28 August 2013 by Erkan Partal (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Dalaman to Gatwick on 14th August 2013. Very pleased with the service, staff very helpful and friendly. We will definitely fly Onur Air again.



Onur Air Customer review :  22 August 2013 by A Hamilton (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin - Izmir / Izmir - Dublin. 3rd - 17th Aug. Turkish version of Ryanair! Very cramped seating. Hot stuffy plane. Extremely rude cabin crew. Accepted a currency from me for a cup of tea and came back 10 mins later telling me I lied about the currency - sterling issued by The Bank of Ireland apparently isn't accepted. I explained that I only had that money with me - spent the next 2 hours of dirty looks and muttering stuff. Seat covers coming off half the seats. Incoherent announcements on flight, heavily accented and sound of speaker was too hard to understand what was being said. Seats tilt back so far that if you don't have your seat tilted back you have about 5 inches to yourself. Food and drink selection poor and price very expensive, 4 euro for cup of tea and 3 euro for water. Never again!



Onur Air Customer review :  15 August 2013 by M Crooke (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stansted to Ercan via Antalya. Flight take off and landing on time. Paid for extra legroom going at 15 each and it was a very comfy flight for a budget airline. Food and soft drinks given both ways was an added bonus (payable on most other budget airlines). The cabin crew were very good and I agree with the last review saying that it made a nice change not to be hassled into buying something all of the flight! On the inward journey we couldn't have extra legroom seats but the plane wasn't full at the back so we used the empty seats. All in all a good experience with Onur air and would use them again.



Onur Air Customer review :  13 August 2013 by Ray Bower (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester - Ercan via Dalaman. Left on time and arrived early. Food average and baggage allowance good. No checking for excess charges. Extra leg room on return was money well spent. What I liked about Onur Air was that they were not always trying to sell products. Overall I was impressed.



Onur Air Customer review :  5 August 2013 by L Mackay (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Ercan via Dalaman - paid for extra legroom at MAN and these seats were good as they did have a lot of extra space. Flight left on time and check-in was good. However, there was a problem with the Cabin Crew in that they did not speak very good English and their announcements were very difficult to understand. Given that most of the people on board were English their lack of their ability to speak our language was very bad. Meal we were supplied with was alright and we were given plenty of drinks. Stop-over in Dalaman was a bit tedious and no- one came near us when the Crew changed over - not offered any refreshments on the flight over. Return flight was OK but the reception at Ercan Airport was disgusting. We were waiting in a queue at 3.30 in the morning and the ground staff were just laughing at us all standing waiting to be "processed". On the whole the flights were OK and the service on board, but their lack of speaking English was, I feel, disrespectful. However, the flights were on time but long particularly having to wait for approx. 45 minutes in Dalaman before travelling onwards to Ercan.



Onur Air Customer review :  31 July 2013 by D Cahalane (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A320 from Cork to Izmir on 14th July 2013 and returned on 28th. Aircraft was shockingly cramped. I regularly fly with Ryanair and have never experienced such restricted legroom as on this aircraft. Similarly the ability of the cabin crew to communicate with the passengers was limited by the indecipherable announcements over the PA in Turkish and heavily accented English. Flight itself was incident free and punctual and they used the airbridge in Cork airport which was a pleasant change from Ryanair. I would be very reluctant to book a package holiday with any company that uses this airline.



Onur Air Customer review :  20 June 2013 by William Coombes (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Stansted Airport to Ercan via Antalya. Flight on an Airbus 320 on June 2nd 2013. The flights were on time, seats ok but rather cramped. Staff were pleasant but the meals provided were poor although there were plenty of soft drinks and water provided as part of the service. It would be much better if they could fly direct to Ercan without the stop at Antalya. I would put them on par with easyjet.



Onur Air Customer review :  28 May 2013 by R Bulch (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just returned from Northern Cyprus and flew both ways with this airline. I have never flown in a plane with such a small amount of leg room, if I was flying for about an hour it would have been ok but not for 6 hours. The food was disgusting, a mouthful of soft drink was served with the meal and a tiny can of beer cost 4.20. I wont fly with them again.



Onur Air Customer review :  30 October 2012 by U Rice (Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to Izmir for a week. Never before experienced such discomfort on flights, different aircraft type used outwards and return. Both flights were stifling, complaints to cabin crew ignored. On the return flight, the person making the safety announcements had deplorable English and the announcements were garbled. Other passengers on both flights were complaining about the cabin temperature and in both cases leg room and seat spacing was inadequate. Seems like this is a common complaint about this airline. They even charged outrageous sums for drinking water on board. Will avoid in the future.



Onur Air Customer review :  9 October 2012 by R Al-Hamdani (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalaman to Manchester on A320. The seats were cramped with very little legroom. The sandwiches, which were offered at an astronomic price, ran out half way though service, so the remaining passengers had to make do with crisps and sweets at teatime. If you didn’t pay by euro, the exchange rate was extortionate. Never again.



Onur Air customer review :  9 July 2012 by G Thomas   (Ireland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dublin to Antalya return, flights on-time, 4 hr 15 over, shocking legroom in seats! Quite expensive for onboard food in euros. Crew were fine. Return flight, painfully slow boarding, was given row 12, lots of leg room but no seat recline as exit. 4.40 mins return flight time. Crew were unbelievably rude, dismissive and had a serious attitude. I won't fly them again.


Onur Air customer review :  3 July 2012 by J Edinboro   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Just flown back from Northern Cyprus, both flights were very good especially the return flight. The cabin crew were great the plane very modern and comfortable. Inflight drinks and food were better than most other airlines.


Onur Air customer review :  2 July 2012 by Mary O'Donnell   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin - Bodrum - Dublin, 9th June. Delayed 1hr but pilot made good time. A fairly new plane, nice crew. All in all a pleasant journey going and coming. Just one gripe quite - expensive on board for food and drinks.


Onur Air customer review :  14 November 2011 by Linda Street   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Stansted to Ercan stopping for 45 minutes in Dalaman. Airline staff seemed a bit frosty. No smiling at customers. I had read the reviews about the airline before we travelled - they were pretty accurate. After allowing us one drink they didn't seem like they wanted to give anyone another. When tea and coffee came round they had run out of milk. Staff on the return seemed more relaxed, and more approachable.


Onur Air customer review :  4 October 2011 by A Watson   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My husband and I flew to Dalaman and on to Ercan, Nicosia return. We were onboard for over 6 hrs with only one small meal and an even smaller drink provided. While we can understand a mean meal, what we cannot understand is the meanness of the beverage provided. There were no offers of any kind of drink, even at a charge. Cabin staff appeared to be more concerned with their own comfort and gossip rather then attending to the passengers' needs.


Onur Air customer review :  8 September 2011 by L Matthews   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Travelled from Dalaman. The Cabin was clean and staff polite, but the air con was never turned on fully so we all roasted, even after many requests from not only us but other passengers. We purchased a can of coke and was charged 3.60 this is mad. All items of food or drink were priced at this level. We complained onboard, if they could sort out Air Con and prices for refreshments, we might consider using them again.


Onur Air customer review :  6 September 2011 by A Walker   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My friend and I travelled back from Dalaman and found poor customer service delivery. Staff were unsmiling and off-hand, initially we put this down to the language barrier and cultural differences. I had fallen asleep on this evening/night flight and as sitting on the outer seats, ensured I positioned myself away from the passageway so as not to be bumped by other passengers. I was woken up by one the stewardesses pushing her serving trolley and knocking into my shoulder. On her way back, she did it again. However, as I was awake this time I asked pointed it out that I had been barged into, the stewardess just looked blankly at me in an intimidating manner. Then smiling sarcastically, apologised. Later, when asking to purchase milk for my 4 year old daughter, I was told that they had no milk, no apology, no smile and no offer of an alternative. Overall the staff serving the back of the plane were surly and rude.


Onur Air customer review :  21 August 2011 by G Mall   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew back from Northern Cyprus. Overall the flight was very good, apart from a very bumpy landing. Generally the flight was good with friendly staff, average free food and soft drinks.


Onur Air customer review :  19 July 2011 by J Paterson   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have used Onur Airline on a few trips to Turkey. The plane was fairly new and the boarding was great, the staff were very good, friendly and helpful, we were delayed for 1hr but the pilot made up the time. The passengers gave the pilot a very loud applause on both journeys but I think this is typical of us Scots. Just to inform you Onur Airline still hands out free pillows and blankets not like other airline companies where they want you to purchase them. I will certainly be using the airline again.


Onur Air customer review :  18 July 2011 by Steve Kirk   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Manchester-Ercan via Bodrum. Outbound flight was on time, aircraft was fit for purpose. A meal was served and soft drinks were free, again ok. Asking for wine was a prolonged process. crew were changed at Bodrum and no service was offered. The return flight was on time, but after a night stay at Ercan I expected a clean plane which was not the case. As the outbound flight ran out of milk, this flight had no bread rolls yet clearly meant to. The cabin crew suggested the jam was for the chocolate cake! Surly crew, no please or thank you. Very disappointed, but no choice of other carrier.


Onur Air customer review :  12 July 2011 by H Ournect   (Turkey)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bordrum-Glasgow (OHY3616) crew were nice, very helpful, gave sweets to children. They were much nicer than some of the crew I've flown with before for being a budget airline. I think they are superb no delays and arrived 40 mins prior to expected time.


Onur Air customer review :  27 June 2011 by H Wells   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Stansted-Ercan via Dalaman, Airbus A321. Flight was early on the way out, on time on the way back. Cabin was basic and in reasonable repair. Leg room a little cramped (am 6ft, did not pay for extra leg space). Free meal and (non-alcoholic) drink on Stansted-Dalaman leg. Crew service was fine if a little slow and slightly surly. Some interesting flying from the pilot! Overall experience was OK but would pay more to fly with a different airline in future.


Onur Air customer review :  14 June 2011 by E Keogh   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin to Izmir return under charter (Thomas Cook). Staff were friendly and professional. Food and drink were available at Ryanair like prices. Only problem was plane was delayed by 3 hours on the return flight.


Onur Air customer review :  5 June 2011 by D Yang   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Istanbul to Izmir in late May. Cabin crew friendly and professional. Drinks were free but not food. Return flight was delayed due to late arrival of plane. Overall good experience with hour-long flights.


Onur Air customer review :  25 May 2011 by V Parsons   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Stansted to Ercan via Dalaman. Outbound flight ok apart from paying 50 for extra legroom seats only to find when we boarded we were in standard seats - trying to make surly staff understand not the easiest of tasks! Return flight 5 hour delay due to technical problems and again problems with seat allocation.


Onur Air customer review :  21 November 2010 by Robert Heath   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Doncaster to Dalaman return. Flights on time both ways, legroom was adequate. Staff were fine. All in all much better than anticipated.


Onur Air customer review :  1 November 2010 by Greg Archer   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

East Midlands to Dalaman return. The whole experience is budget with no inflight entertainment or food provided - take your own. The refreshment prices on board are very steep, 3.50 for a can of pop, take your own or be ripped off. I suppose you get what you pay for. The plane did look a bit tired with sticky tape over holes in the arm rests and the seats are crammed in economy style. A four hour flight was enough.


Onur Air customer review :  27 October 2010 by Robert Ellis   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bodrum - Manchester. Flight took off on time, seatS pretty good. My wife was taken ill half an hour into the 4 hour flight. Crew reaction was superb, an empty three seat row was organised and a call for medical help resulted in a doctor coming forward. Wife was made comfortable during the remainder of the flight, with regular checks by doctor and crew. Made Manchester ok and wife now recovering. Well done Onur Air for your staff training and care.


Onur Air customer review :  1 October 2010 by Judith Galloway   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dalaman - Newcastle : flight was changed 4 times between 3rd August and 10th Sept. Finally, 3 days into our holiday we were voicemailed on our mobile to be informed that our flight home had been cancelled, leaving us to purchase a suitable alternative. This caused enormous expense and distress. When we got to Dalaman Airport for our flight home (with a different airline), we found that our original flight was in fact flying. I would not recommend this airline, and would never use them again. They seem very disorganised and have no customer care.


Onur Air customer review :  16 September 2010 by L Hillary   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Would avoid using this airline again. Bristol to Dalaman flight OK, plenty of leg room with no extra charge however Dalaman to Bristol was a nightmare , flight was put forward to 3 o'clock instead of 5'clock and whilst checking in the board said Bristol and Newcastle so we had to ask what was going on. Without any notice we had to fly to Newcastle and then to Bristol which extended our flying time to 6 hours. I think this is appalling, considering they didn't give us any free refreshments or an apology! You get what you pay for.


Onur Air customer review :  7 September 2010 by P Hooper   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Aircraft were new, staff were fine, even gave sweets to the children), legroom the same as other airlines, and drinks and food were comparable to UK budget carriers - cheaper than Ryanair. This may not be Emirates first class, but it is a good service.


Onur Air customer review :  31 August 2010 by J O'Neill   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shannon to Izmir return. Flight on time both ways. Flight was good, excellent leg room. Got served food both ways, prices a bit high though. The cabin crew were nice and friendly.




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