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Onur Air Passenger Reviews and Onur Air Customer Trip Reports |
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Onur Air Customer review : 30 October 2012 by U Rice (Ireland) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dublin to Izmir for a week. Never before experienced such discomfort on flights, different aircraft type used
outwards and return. Both flights were stifling, complaints to cabin crew ignored. On the return flight, the
person making the safety announcements had deplorable English and the announcements were garbled. Other
passengers on both flights were complaining about the cabin temperature and in both cases leg room and
seat spacing was inadequate. Seems like this is a common complaint about this airline. They even charged
outrageous sums for drinking water on board. Will avoid in the future.
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Onur Air Customer review : 9 October 2012 by R Al-Hamdani (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Dalaman to Manchester on A320. The seats were cramped with very little legroom. The sandwiches, which were offered at
an astronomic price, ran out half way though service, so the remaining passengers had to make do with crisps and
sweets at teatime. If you didn’t pay by euro, the exchange rate was extortionate. Never again.
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Onur Air customer review : 9 July 2012 by G Thomas (Ireland)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dublin to Antalya return, flights on-time, 4 hr 15 over, shocking legroom in seats! Quite expensive for
onboard food in euros. Crew were fine. Return flight, painfully slow boarding, was given row 12, lots of leg
room but no seat recline as exit. 4.40 mins return flight time. Crew were unbelievably rude, dismissive and
had a serious attitude. I won't fly them again.
Onur Air customer review : 3 July 2012 by J Edinboro (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Just flown back from Northern Cyprus, both flights were very good especially the return flight. The cabin crew
were great the plane very modern and comfortable. Inflight drinks and food were better than most other
airlines.
Onur Air customer review : 2 July 2012 by Mary O'Donnell (Ireland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dublin - Bodrum - Dublin, 9th June. Delayed 1hr but pilot made good time. A fairly new plane, nice crew. All
in all a pleasant journey going and coming. Just one gripe quite - expensive on board for food and drinks.
Onur Air customer review : 14 November 2011 by Linda Street (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stansted to Ercan stopping for 45 minutes in Dalaman. Airline staff seemed a bit frosty. No smiling at
customers. I had read the reviews about the airline before we travelled - they were pretty accurate. After
allowing us one drink they didn't seem like they wanted to give anyone another. When tea and coffee came
round they had run out of milk. Staff on the return seemed more relaxed, and more approachable.
Onur Air customer review : 4 October 2011 by A Watson (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My husband and I flew to Dalaman and on to Ercan, Nicosia return. We were onboard for over 6 hrs with only one
small meal and an even smaller drink provided. While we can understand a mean meal, what we cannot
understand is the meanness of the beverage provided. There were no offers of any kind of drink, even at a
charge. Cabin staff appeared to be more concerned with their own comfort and gossip rather then attending to the
passengers' needs.
Onur Air customer review : 8 September 2011 by L Matthews (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Travelled from Dalaman. The Cabin was clean and staff polite, but the air con was never turned on fully so we all
roasted, even after many requests from not only us but other passengers. We purchased a can of coke and was
charged £3.60 this is mad. All items of food or drink were priced at this level. We complained onboard, if they
could sort out Air Con and prices for refreshments, we might consider using them again.
Onur Air customer review : 6 September 2011 by A Walker (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My friend and I travelled back from Dalaman and found poor customer service delivery. Staff were unsmiling and
off-hand, initially we put this down to the language barrier and cultural differences. I had fallen asleep on this
evening/night flight and as sitting on the outer seats, ensured I positioned myself away from the passageway
so as not to be bumped by other passengers. I was woken up by one the stewardesses pushing her serving
trolley and knocking into my shoulder. On her way back, she did it again. However, as I was awake this time I
asked pointed it out that I had been barged into, the stewardess just looked blankly at me in an intimidating
manner. Then smiling sarcastically, apologised. Later, when asking to purchase milk for my 4 year old daughter, I
was told that they had no milk, no apology, no smile and no offer of an alternative. Overall the staff serving the
back of the plane were surly and rude.
Onur Air customer review : 21 August 2011 by G Mall (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew back from Northern Cyprus. Overall the flight was very good, apart from a very bumpy landing. Generally the
flight was good with friendly staff, average free food and soft drinks.
Onur Air customer review : 19 July 2011 by J Paterson (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have used Onur Airline on a few trips to Turkey. The plane was fairly new and the boarding was great, the staff
were very good, friendly and helpful, we were delayed for 1hr but the pilot made up the time. The passengers
gave the pilot a very loud applause on both journeys but I think this is typical of us Scots. Just to inform you Onur
Airline still hands out free pillows and blankets not like other airline companies where they want you to purchase
them. I will certainly be using the airline again.
Onur Air customer review : 18 July 2011 by Steve Kirk (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-Ercan via Bodrum. Outbound flight was on time, aircraft was fit for purpose. A meal was served and
soft drinks were free, again ok. Asking for wine was a prolonged process. crew were changed at Bodrum and no
service was offered. The return flight was on time, but after a night stay at Ercan I expected a clean plane which
was not the case. As the outbound flight ran out of milk, this flight had no bread rolls yet clearly meant to. The
cabin crew suggested the jam was for the chocolate cake! Surly crew, no please or thank you. Very disappointed,
but no choice of other carrier.
Onur Air customer review : 12 July 2011 by H Ournect (Turkey)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bordrum-Glasgow (OHY3616) crew were nice, very helpful, gave sweets to children. They were much nicer than
some of the crew I've flown with before for being a budget airline. I think they are superb no delays and arrived 40
mins prior to expected time.
Onur Air customer review : 27 June 2011 by H Wells (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stansted-Ercan via Dalaman, Airbus A321. Flight was early on the way out, on time on the way back. Cabin was
basic and in reasonable repair. Leg room a little cramped (am 6ft, did not pay for extra leg space). Free meal and
(non-alcoholic) drink on Stansted-Dalaman leg. Crew service was fine if a little slow and slightly surly. Some
interesting flying from the pilot! Overall experience was OK but would pay more to fly with a different airline in
future.
Onur Air customer review : 14 June 2011 by E Keogh (Ireland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dublin to Izmir return under charter (Thomas Cook). Staff were friendly and professional. Food
and drink were available at Ryanair like prices. Only problem was plane was delayed by 3 hours
on the return flight.
Onur Air customer review : 5 June 2011 by D Yang (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Istanbul to Izmir in late May. Cabin crew friendly and professional. Drinks were free but not
food. Return flight was delayed due to late arrival of plane. Overall good experience with
hour-long flights.
Onur Air customer review : 25 May 2011 by V Parsons (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Stansted to Ercan via Dalaman. Outbound flight ok apart from paying £50 for extra legroom
seats only to find when we boarded we were in standard seats - trying to make surly staff
understand not the easiest of tasks! Return flight 5 hour delay due to technical problems and
again problems with seat allocation.
Onur Air customer review : 21 November 2010 by Robert Heath (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Doncaster to Dalaman return. Flights on time both ways, legroom was adequate. Staff were
fine. All in all much better than anticipated.
Onur Air customer review : 1 November 2010 by Greg Archer (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
East Midlands to Dalaman return. The whole experience is budget with no inflight entertainment
or food provided - take your own. The refreshment prices on board are very steep, £3.50 for a
can of pop, take your own or be ripped off. I suppose you get what you pay for. The plane did
look a bit tired with sticky tape over holes in the arm rests and the seats are crammed in
economy style. A four hour flight was enough.
Onur Air customer review : 27 October 2010 by Robert Ellis (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bodrum - Manchester. Flight took off on time, seatS pretty good. My wife was taken ill half an
hour into the 4 hour flight. Crew reaction was superb, an empty three seat row was organised
and a call for medical help resulted in a doctor coming forward. Wife was made comfortable
during the remainder of the flight, with regular checks by doctor and crew. Made Manchester ok
and wife now recovering. Well done Onur Air for your staff training and care.
Onur Air customer review : 1 October 2010 by Judith Galloway (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Dalaman - Newcastle : flight was changed 4 times between 3rd August and 10th Sept. Finally, 3
days into our holiday we were voicemailed on our mobile to be informed that our flight home
had been cancelled, leaving us to purchase a suitable alternative. This caused enormous
expense and distress. When we got to Dalaman Airport for our flight home (with a different
airline), we found that our original flight was in fact flying. I would not recommend this
airline, and would never use them again. They seem very disorganised and have no customer
care.
Onur Air customer review : 16 September 2010 by L Hillary (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Would avoid using this airline again. Bristol to Dalaman flight OK, plenty of leg room with no
extra charge however Dalaman to Bristol was a nightmare , flight was put forward to 3 o'clock
instead of 5'clock and whilst checking in the board said Bristol and Newcastle so we had to
ask what was going on. Without any notice we had to fly to Newcastle and then to Bristol which
extended our flying time to 6 hours. I think this is appalling, considering they didn't give
us any free refreshments or an apology! You get what you pay for.
Onur Air customer review : 7 September 2010 by P Hooper (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Aircraft were new, staff were fine, even gave sweets to the children), legroom the same as
other airlines, and drinks and food were comparable to UK budget carriers - cheaper than
Ryanair. This may not be Emirates first class, but it is a good service.
Onur Air customer review : 31 August 2010 by J O'Neill (Ireland)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Shannon to Izmir return. Flight on time both ways. Flight was good, excellent leg room. Got
served food both ways, prices a bit high though. The cabin crew were nice and friendly.
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