ONUR AIR review :  5 November 2008 : by T Draper

Birmingham to Dalaman on 24 Oct. Flight left on time and was comfortable enough. Took our own food as had been warned food on board was expensive. We were notified a week prior to our outbound flight that the return flight had changed and was much later. Didn't mind too much, gave us an extra day in resort. However, when reconfirming return flight, travel agent said time had not changed but our transfer company told us flight was now over an hour later! After going to departure gate were informed of technical problem and flight delayed again! Flight left at 2.30am on 1st Nov. We were one of the last to check in and got 2 seats in row 2 (fine) and 3 seats in row 35 the worst on the plane! Right at the back and seats bolt upright, no recline - these seats should be banned! Staff could use some customer service training, not very helpful or friendly.

ONUR AIR review :  24 October 2008 : by B Smith

Return from Dalaman to Manchester incurred 6 hour delay as arriving aircraft suffered technical fault and taken out of service. Full marks to Onur Air for getting replacement so quickly, and a larger A321 with more legroom. Have used Onur Air many times as they are cheap and reliable - normally. Happy to go without entertainment and canned music. Crew pleasant and helpful. Baggage allowance still 20Kg which is more than some rivals. Suggest they go back to cooked meal and free drinks and add cost to ticket, as two trolley services plus duty free is a waste of their time and keeps us awake unnecessarily. Would use them as preferred carrier to Turkey.

ONUR AIR review :  21 October 2008 : by D Springham

Gatwick-Dalaman return. Good value airline, staff pleasant, leg room good and no delay apart from 15 minutes on return journey. Take your own food as airline food is expensive (so is Dalaman airport). Would use again.

ONUR AIR review : 18 October 2008 : by Sharon Lander

Customer Rating :   3/5

Dalaman from Gatwick return. Only had a short 15 minute delay on return. Planes clean, leg room okay and staff were fine. We were travelling with a 3 year old so was dreading long delays but had no problems. Took our own food and drink on both journeys (bought return flight stuff from resort as airport is expensive). Announcements on the planes were in English with a heavy Turkish accent so we couldn't understand them.

ONUR AIR review : 16 October 2008 : by Jane Keogh

Customer Rating :   3/5

Having rearranged our flights because of XLAir, had little preconceptions about ONUR Air except that it was a budget Turkish airline. We left on time, were treated well and for the 4 hour flights to and from Bodrum, were perfectly satisfied. Even the leg room seemed marginally better than most budget airlines. Food and drinks on board are extortionate so recommend taking your own. This does mean you will have to pay airside prices for any drinks you take so decide whether those are more than £2.50 for a standard can of fizz on the plane and make your choice! Or take fruit instead.

ONUR AIR review : 10 October 2008 : by Lynne Cusse

Customer Rating :   3/5

Party of 8 adults flying from East Midlands to Dalaman. Check-in at both ends was fast & efficient with our group seated together. Our outbound flight was delayed by 3.5 hours but given refreshment vouchers (although as this was a late evening it seemed even more tiring) and inbound flight about 35mins. We had been advised there was no entertainment and food is expensive so we had taken provisions of our own. The staff were attentive enough and we were informed of delay reasons. Planes were ok, if a little tired, and leg room seemed to vary. Onur Air is a budget airline with no frills and doesn't pretend otherwise - all in all you get what you pay for.

ONUR AIR review : 9 October 2008 : by T Kay

Customer Rating :   2/5

Birmingham to Bodrum. The seat was uncomfortable and my knees were touching the seat in front the whole time no matter how I sat. The plane was old, food trays were damaged and would slope so anything put on them would end in your lap. Quite a few of the seats were stuck in the reclined position. The flight back from Bodrum was delayed by 2 hours - as many have said, Bodrum airport is a rip off (£5 for a standard 330ml can). So take food and drink with you - Bodrum doesn't have the same controls over liquid and food like the UK. We did know there wasn't going to be entertainment and the tv's just repeated the same promotional tourist info every now and again which became annoying. The flights were cheap and you get what you pay for. I did however find it too uncomfortable for the 3.5-4 hour flights.

ONUR AIR review : 9 October 2008 : by Ruth Haynes

Customer Rating :   4/5

Stansted to Dalaman return. Both flights on time and landed slightly early. Staff were pleasant - food and drink are expensive but in line with budget airline prices. We were pleased with our experience. Good value for a no frills flight.

ONUR AIR review : 6 October 2008 : by Chris Messenger

Customer Rating :   4/5

Gatwick to Antalaya return. Boarded early and took off on time - same with the return journey. Safety procedures were a little hard to understand on the outward bound trip but you just had to listen carefully (not a bad thing). On the return journey a recorded voice message in clear English. The staff each way were very friendly. Prices at the airport and on the plane were over the top paying over £6.00 for a can of beer and a small tub of pringles. Onur Air are a no frills airline, so you get what you pay for - but we would use them again.

ONUR AIR review : 1 October 2008 : by D Tabiner

Customer Rating :   3/5

Leeds to Bodrum. Flight was approx half an hour late leaving outbound and a little late leaving inbound. Crew friendly enough and aircraft clean - if basic. I would use them again if they were the best price etc at the time. They are a budget airline and as long as you remember that then they are fine.

ONUR AIR review : 1 October 2008 : by Gary Best

Customer Rating :  4/5

Gatwick to Bodrum return. Did not have any problems with any delays. Staff seemed okay, drinks and food were expensive so take your own. Food and drinks even more expensive at the airport about £5 for a packet of crisps, so buy before you get there.

ONUR AIR review : 1 October 2008 : by Susan Orrell

Customer Rating :  4/5

We had no problems with outward and inward flights to Dalaman and Manchester. The aircraft was comfortable with enough legroom and the cabin crew very pleasant. Both flights left on time with the return flight landing earlier than expected. I appreciate that some passengers have bad experiences but it is only fair to speak as you find. I would use this airline in future.

ONUR AIR review : 30 September 2008 : by Muriel Turnock

Customer Rating :  4/5

Birmingham-Bodrum return were better than expected. We had a small delay on return journey. Staff were generally quite pleasant. If Danny Quigg (3rd Sept) could leave someway of my contacting him I will send his son a teddy bear which I managed to get.

ONUR AIR review : 23 September 2008 : by Kate Draycott

Customer Rating :  1/5

It would have been a higher rating but they have disgusted me! Flew from Gatwick to Bodrum return. It was nothing less then you would expect from a budget airline so cant complain about the conditions. On the return flight there were no films on - so instead they put a different type of entertainment on the screens. They decided to show bull fighting - so if you like to watch animals being slaughtered then this is the airline for you!

ONUR AIR review : 23 September 2008 : by I Fairbairn

Customer Rating :  4/5

Glasgow-Bodrum return. We were delayed 2.5 hrs on departure from Glasgow, but otherwise the flight out was good with friendly and helpful cabin staff , and seating was reasonable with adequate legroom. Return flight delayed 1 hr which was not too bad considering the weather conditions at Bodrum. For flight back good seating and adequate legroom and cabin staff were friendly and helpful. Safety videos in Turkish and English were easy to understand. I would advise taking your own food and drink to Bodrum Airport as prices are ridiculous and food quality is not too good. Water sells at around 6 lira (£3) for a small bottle and a can of coke was 10 lira (£5)!

ONUR AIR review : 22 September 2008 : by B Vickers

Customer Rating : 2/5

Leeds - Dalaman. Told at check in up to 20 hour delay, ended up 4 hour delay. Old tatty aircraft, smelly toilets with dodgy locks, staff hidden behind curtains. Returned on what seemed to be same old aircraft, this flight was particularly bad as there was no air conditioning, crew told us captain had turned up heating as we were all asleep!! We were stuck to the leather seats it was so hot! There were metal plates with Lufthansa stamped on them in the toilets, presume this was an old Lufthansa aircraft with a clean coat of paint. Will not use this airline in the future.

ONUR AIR review : 18 September 2008 : by H Stickley

Customer Rating : 4/5

Gatwick to Dalaman. We were very pleasantly surprised. Both flights were on time, planes were as comfortable as most budget and charter airlines and crew were pleasant and spoke reasonable english. The flight safety demonstrations were in English. Food and drink was expensive but then it is with most budget airlines - we took our own. We would use this airline again.

ONUR AIR review : 16 September 2008 : by Geoff Beswick

Customer Rating : 3/5

Leeds-Bradford to Dalaman return. Outgoing flight on time, inbound 25 mins late leaving but still managed to be in early. Some of the staff made an effort at being pleasant. It is a basic, no frills operation and it is unlikely they will win awards - but our experience would not deter us from using them again if no better alternative presented itself.

ONUR AIR review : 16 September 2008 : by S Garside

Customer Rating : 3/5

Liverpool to Dalaman Flight - had no problems, the check in desk was open early, took off on time, got us there a little bit earlier, staff friendly and helpful, food and drink not as expensive as some budget arilines. The plane was in good condition and quite comfy nothing to complain about. Flight home had about an hours delay - not sure why and left sitting at gate without an explanation. I would have no problem using them again.

ONUR AIR review : 15 September 2008 : by Tracey Young

Customer Rating : 4/5

Gatwick-Dalaman. It is a Turkish Budget Airline, so don't expect anymore than that & you won't be disappointed. We took our own food and drink onboard and staff were fine with that. If you are paranoid about the safety video demonstration, then fly with a different airline - with Onur there is no video and the demonstration is in Turkish.

ONUR AIR review : 12 September 2008 : by D Cuffy

Customer Rating : 1/5

Dalaman to Leeds Bradford - 24 hour delay, little communication, unfriendly airport and aircraft staff. Given food and drink periodically through the day. Agree with other forum members Dalaman airport complete rip off - take your own even if its just crisps and water do not pat those airport prices. Will not be flying with them again, can only be described as a Airport Nightmare - travelled with 7 year old daughter.

ONUR AIR review : 12 September 2008 : by T Denby

Customer Rating : 3/5

Manchester-Dalaman Flight there was fine no problems, set off on time, got us there a little bit earlier, staff friendly and helpful, food and drink was expensive but just like any other airline, plane was in good condition and quite comfy nothing to complain about really. Basic but thats all we paid for. Flight home had about an hours delay - not sure why no reason given. Have heard rumours about long delays on some flights though and this did worry me a little at the time.

ONUR AIR review : 12 September 2008 : by Paul Bentley

Customer Rating : 3/5

London Gatwick to Bodrum return. Flight left on time on the outward flight with a 20 minute delay on the way back. A can of coke is £2.40 on board so take your own food and drink. The staff were fairly rude and simply ignored most passenger requests. Most of the crew didnt seem to speak much English. Seats are cramped. But was the cheapest flight for my dates.

ONUR AIR review : 9 September 2008 : by Gary Johnson

Customer Rating : 4/5

Humberside to Bodrum, on time and an uneventful flight with no problems. Return with only a 20 minute delay leaving but arrived early at Humberside. Flight again uneventful - prices on board are expensive so take your own food (and drinks from Turkey). Fourth trip with them this year and nothing to complain about, although well aware that they seem to have problems every year with delays mainly to and from Dalaman.

ONUR AIR review : 7 September 2008 : by Ian Locker

Customer Rating : 1/5

Dalaman to Gatwick. A 10 hour plus delay on departure. After two hours airport staff shouted in very bad English there is a technical fault and we will be delayed for 1 -2 hours more. We were then told we would have to move back from the gate into the departure lounge. We were offered a KFC sandwich and drink after 4 hours delay - no facilities available for the babies or food offered. A further 4 hours passed and we were then offered a further sandwich and drink - and although no announcement made the screens showed we were to depart at 06.00 and that we would be going to Leeds Bradford / Gatwick. This left all the passengers wondering if we were to go to Gatwick first, be coached from Leeds to Gatwick - no information at all and as to where our luggage was at this point it did not bear thinking about. Once on the replacement plane we had to pay for all drinks, food even after a 10 hour 40 min delay . Lights on the plane did not work, no entertainment, no screens no music.

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