MONARCH AIRLINES   Passenger Reviews and Customer Trip Reports

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MONARCH AIRLINES review :  18 August 2009 by S Backford   (UK)

You can book a seat on many airlines (Emirates, KLM etc) for free. Monarch charge you £18 a seat and when you don't get what you asked for, they say "seats cannot be guaranteed". In other words, it's a rip off. So beware, don't pay for a seat because you won't get it, or a refund either.

MONARCH AIRLINES review :  13 August 2009 by John Foster   (UK)

Have travelled Birmingham to Faro on several occasions and always been satisfied with overall Monarch performance. Planes are new and clean. Check in is always efficient, polite and friendly. Cabin crew obliging, efficient and friendly.

MONARCH AIRLINES review :  10 August 2009 by G Jones   (UK)

Beware of Monarch's website when booking seats. The website is cleverly designed so that bookers can't distinguish seat types, and can mistakenly book extra leg rooms at seats at a cost £30 per return trip. This is very expensive when booking for 5 and there's no refund policy. The colour blind are advised not to use Monarch's web-site.

MONARCH AIRLINES review :  9 August 2009 by J Barrett   (UK)

Gatwick to Alicante. Good seats at front of the plane, even though we weren't the first to check in and hadn't bought any extra legroom; flights punctual with friendly cabin crew. However, since flying with them a year ago, when I went to book a flight to Faro with them this summer, I was upset and surprised to see that for a standard flight to Faro from Gatwick, they wanted nearly £200 per person. Won't be paying that in the near future.

MONARCH AIRLINES review :  31 July 2009 by Peter King   (UK)

Just returned from a trip Manchester to Faro. Flight out changed to Air Finland, flight back changed to Astraeus - both old aircraft. Booked and paid for extra legroom seats - still awaiting refund. Why pay more than discount airlines if just get cheap aircraft replacement. Obviously have cut back on number of aircraft this year and buying in cheap leases. Supposed to be scheduled services. I am a gold vantage card holder but will not be for much longer if this continues.

MONARCH AIRLINES review :  31 July 2009 by D Cullen   (Ireland)

On the way over the staff were nice but I had my two children and their two friends with us and they scattered us all over the plane - none of us were sitting together. On the way they didn't even show a movie (5 hour flight). There was very little leg room, seats were also very skinny, an overweight man was sitting beside and on me for the whole 5 hours. On the way back the staff were not so nice. Showed a movie and there was only 1 screen for every 5 rows of seats.

MONARCH AIRLINES review :  31 July 2009 by D Isherwood   (UK)

LGW to PFO. Was surprised and a little frightened to find they were operating an A300 - presumably on loan from the imperial war museum. The outbound flight was delayed by 8 hours because of a technical fault. For this we received a cursory apology from the captain who quipped "of course we don't have spare planes lying around" - well proper airlines do. I'm slim, and at approx 5/8 certainly not tall, nevertheless I have never been so cramped on a flight. Seat was extremely narrow and zero leg room. Will never fly Monarch again - spend the extra money, fly BA.

MONARCH AIRLINES review :  28 July 2009 by F Dowling   (Ireland)

Just returned from Spain on a Monarch flight yesterday. Due to technical problems we were diverted to Bordeaux airport. On leaving the aircraft the captain assured the passengers that he would provide more information within an hour - five hours later none of us knew any more! The staff at Bordeaux were completely indifferent to the situation and downright rude. My grievance is with Monarch Airline who's lack of communication during this situation made everyone tense and frustrated. We did get an offer of a complimentary drink when finally back onboard!

MONARCH AIRLINES review :  24 July 2009 by Kevin Davidson   (UK)

Tenerife to Manchester. We arrived at the check-in at Tenerife South to find that the take-off was delayed by over 7 hours. As time went by this became extended to just short of 8 hours. While the airline provided vouchers for food and drink during the delay, most of the outlets shut before they could be used with any choice. There was little information during the long night on what must be the hardest and most uncomfortable seats in any airport. When we boarded the aeroplane, we received a brief apology and an explanation of a technical fault - the third of which I was aware on the same route in the last 2 weeks! With so many technical faults one wonders if future flights with Monarch is a wise decision! To cap it all, we had extra leg room seats on row 1, but I was unable to sleep because of the constant noise of banging doors and drawers, most of which seemed to be caused by the crew.

MONARCH AIRLINES review :  24 July 2009 by Linda Clarke   (UK)

Myself and my partner flew with Monarch to Palma. The flight was great, but when we got to Palma it took us just over 2 hours for all on our flight ZB954 for our luggage to come through. There was no one there to explain what was going on, no air conditioning and we had a taxi booked to take us to where we were staying which was an hour away from Palma - I had to ring them to explain we were still waiting for our luggage. It would have been helpful if there could have been someone there to explain what the hold up was.

MONARCH AIRLINES review :  17 July 2009 by Richard Thomson   (UK)

Gatwick to Malaga every 3 to 4 weeks and am a gold card holder. The current gold card benefits are what keeps me (just) with Monarch and enables me to accept the frustrations of frequently delayed Sunday evening return flights from Malaga to Gatwick. Any more reductions in benefits and I will fly Easyjet.

MONARCH AIRLINES review :  15 July 2009 by S Thorogood   (UK)

Flight to Chania - quick check-in and friendly staff. Allocated extra legroom seats - rows 1-9 and provided a reasonable hot breakfast. Staff were attentive and friendly. 20kg luggage allowance. Same level of service on return journey.

MONARCH AIRLINES review :  15 July 2009 by K Jipps   (UK)

LGW to Sharm A300. Booked extra legroom seats and were given row 9B/C on out and inbound. Well worth the money for the extra comfort factor. Crew very pleasant and service was good. The only niggle was that passengers with children tended to use the space in front of our seats as a creche type area. One mother was just letting her toddler run up and down the aisles and when the child attempted to climb over my husband's legs to get to the door handle, the mother just laughed. We didn't, hence a few choice words to her! Overall we would use Monarch again, but would pay the premium for the extra legroom.

MONARCH AIRLINES review :  13 July 2009 by G Pudney   (UK)

A note to say how pleased I was with the treatment my wife got when she fainted on a flight to Sanford, Florida. The Monarch staff acted in a kind and courteous way during the incident and afterwards. It was a charter flight and a ot cheaper than other flights, I paid £440 for 2 return tickets, got free meals and 20Kg baggage allowance which is a good deal. Only thing I would pay for the extra legroom, or if the budget allows upgrade to Premium Economy.

MONARCH AIRLINES review :  13 July 2009 by K Robbins   (UK)

London Gatwick to Faro with Monarch, staff very courteous, value for money when you compare them to any other airlines offering a no-frills service. Basically you get what you pay for!