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Monarch Airlines Passenger Reviews and Monarch Airlines Customer Trip Reports |
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Monarch Airlines Customer review : 8 January 2013 by Michael Peterson (UK) |
| Rating : 8/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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From EMA to TFS. Checking was quick, efficient and friendly. We flew having paid £25 each for extra leg room,
and for a 4.5 hour flight this was money well spent. Flight attendants were friendly and helpful, both on the
outward and return legs. The flights left on time and the aircraft were comfortable. The biggest downside to
Monarch Airlines is there is no in-flight entertainment, and that makes a long flight quite boring. Also there is
not much choice of food, and it has to be paid for. Otherwise I cannot fault Monarch.
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Monarch Airlines Customer review : 8 January 2013 by Liz Felix (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London Gatwick to Funchal Madeira. Check in at Gatwick very fast and staff at each desk courteous and
efficient. Aircraft on outbound flight (28/12/12) was an Airbus320, which was very clean, bright and the seats
were in lovely condition and quite comfortable. No delays on this flight and the cabin crew were professional
and courteous. Captain made announcements with regard to the route as and when necessary. The inbound
flight to Gatwick (4/1/13) again, was an Airbus 320, very clean and bright, but it seemed a little older than
the aircraft we travelled on for our outbound flight. Cabin crew were equally as courteous and efficient, as
well as mature as the crew on our outbound flight. Captain made route announcements as and when
necessary and there was no turbulence at all. Did not purchase an inflight meal, but there were plenty of hot
snacks, drinks available. We have used Monarch Airlines in the past and have always found the staff to be
professional and courteous.
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Monarch Airlines Customer review : 3 January 2013 by I Day (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London Luton to Munich. Firstly, Decided not to check-in online prior to the flight as they claim it to be free,
however, when using this option you have to pay an additional charge for a seat. When arriving at the
airport, I lined up in a huge queue in order to check-in, there was only 1 check-in desk open. It took about an
hour until I finally was checked-in. I do not recommend this airline as the customer service is rather poor,
the seat space is tiny and the aircraft didn't seem to be well-maintained because an air vent fell off the
ceiling when landing. Compared to other cheap airlines, Monarch is by far the worst.
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Monarch Airlines Customer review : 30 December 2012 by John Fossey (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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20/12/2012. Manchester-Lanzarote. Due to depart 07.35. Flight crew arrived at 07.10 so no way this flight
was going to leave on time. Boarding commenced at 07.30 followed by an announcement telling people to sit
down as they had a slot time to meet. Departed 08.05. Airbus 321. Without doubt the worst aircraft I have
flown on. The legroom was terrible made worse by the kind person in the seat in front reclining his seat. The
safety card shows the emergency brace position. I doubt that a child could adapt the position let alone an
adult. So much for inflight safety. The only way to eat the inflight meal was to cut up the food then lift the
container up with one hand and use the fork with the other. Returned 27/12/2012, Exactly the same A321 no
legroom. Empty seats which the cabin crew refused to let people use. All in all the worst airline and aircraft I
have ever flown with.
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Monarch Airlines Customer review : 21 December 2012 by Rick Yah (Singapore) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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8th Dec, Barcelona to London Gatwick. Flight on-time, cabin quite empty for a 757. Friendly staff. Seat
comfortable, food for purchase. No complaints for a short regional route.
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Monarch Airlines Customer review : 14 December 2012 by K Mitchell (Scotland) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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First time flying Monarch and will not be using them again! The legroom and space between seats is
appalling, very uncomfortable for a 10 hour flight. They ran out of meals and had to give us the vegetarian
option. The televisions were in a position that we could not view them. On flight home it took hours before
the food was given out as they took so long with the drinks trolley. One of the toilets blocked and they just
locked the door and did nothing about it, needless to say there was a constant queue for the toilet that
worked and the smell coming from it by the end of the flight was horrific! Would not recommend.
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Monarch Airlines Customer review : 14 December 2012 by Ian Waddell (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Luton to Alicante return. Why are passengers advised that a flight at Luton is 'ready for boarding' and then
made to wait at the gate, standing in line for 30 minutes? It is ridiculous and unnecessary. This happens
with Easyjet as well as Monarch in my experience. Flight out only two-thirds full and a good service. Return
was full and the usual mayhem for those boarding later who had nowhere to put hand luggage - it eventually
being taken off to go in the hold ("the hat bins are now full" as the flight attendant quaintly put it). Terrible
mess all round and brought about solely as a result of the airline charging for hold baggage (and cramming in
as many seats as possible).
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Monarch Airlines Customer review : 12 December 2012 by N Kathro (UK) |
| Rating : 7/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Took Monarch flight from Gatwick to Goa and return in Premium Class. Not a bad experience. Flight on time,
plane reasonable, flight good, flight attendants variable, much better on return flight (09/12/12) than on the
outward (24/11/12) when they appeared harried and slightly bad tempered. No wine with the meal was
offered and when requested they seemed to think we had a drink problem! Obviously because we had paid
extra for premium we expected to have wine with meal. All in all though, for the money paid not too bad.
Would use them again.
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Monarch Airlines Customer review : 6 December 2012 by K Ross (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hadn't used Monarch before, and - not likely to again. The food trolley (if not pre-ordered) was very
disorganised with lots of calling backwards and forwards, and very little food left after just a few rows of
seats. On return (late at night) parked up somewhere in the middle of the tarmac at the back of Gatwick
Airport and had to walk up some 'back stairs' (easy to get lost), with at least 1/4 mile walk within airport.
No explanation! The leg room is poor and the toilet areas very crowded (and unpleasant by end of journey) -
sorry Monarch, not a good experience.
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Monarch Airlines Customer review : 5 December 2012 by R Reddington (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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After getting up at 04.30 am for flight from Manchester to Malaga, got to the Airport at 05.30 for 07.25 flight,
told change of plane. Told if we wished to travel today would have to get a coach to Gatwick for a later flight.
Arrived Malaga 9 hrs Late. Had to incur extra costs.
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Monarch Airlines Customer review : 5 December 2012 by Des Hopgood (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled BHX - Sharm el Sheikh, 20/11/12 returned 29/11/12. Both flights departed and landed on time,
clean Airbus A320, professional crew. Overall good flights.
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Monarch Airlines Customer review : 30 November 2012 by D Pearson (UK) |
| Rating : 1/10 |
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Cabin Flown | Extra Legroom |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Both outbound and return flights from Alicante were late, mostly due to boarding procedures and the fact the
cabin was jam packed full of "hand luggage" of gigantic size. The cabin crew observed the chaos but did
nothing to assist and were so disinterested not even so much as a hello was offered when boarding. Plane
had seen better days and was grubby. I did pay to check in luggage and on arrival at Gatwick waited 2 hours
for it to turn up. Monarch didn't care and neither did Swissport its baggage handler, there was a near riot but
no one offered any sensible explanation to passengers waiting let alone offer an apology. I complained in
writing to both parties and got no response. Looking at other comments about Monarch I should not be
surprised, they have turned into a shoddy outfit charging high prices for no service and late departures.
Never again, BA are operating to Alicante from London now so I will spend my money flying a proper outfit.
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Monarch Airlines Customer review : 30 November 2012 by J Jenkins (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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The letter stated 11am to check in, but when we arrived, checking in had started at 10 am - therefore my
husband and I were not able to sit together. The lady at the customer service desk did not help and just
replied that we should have booked our seats, in 25 years we had never done this with other companies and
the point is that the letter was therefore wrong. On the return journey the plane still had rubbish in it from
the previous journey - I will not be using Monarch Airlines again.
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Monarch Airlines Customer review : 28 November 2012 by Stephen Ash (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Just flown with Monarch, outbound from Manchester to Faro on 17th November, inbound on 24th. Both flights
on time, smooth flights even though the weather over the UK was atrocious. Great check-in, boarding and
onboard service, leg room was a bit tight but overall good service.
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Monarch Airlines Customer review : 27 November 2012 by George Main (Scotland) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Just returned from Hurghada on flight MON 4329, 23rd November to Manchester. Flight left on time, cabin
crew did the meal run then followed that with the duty free. They must have worked about 3 hours in total
then sat down for the rest of the flight. To make matters worse, the captain then informs us about 4.5 hours
into the flight that we will have to divert to Ostende in Belgium because we don't have enough fuel (strong
head winds). The crew did not even offer a drink of water or liquids to anyone on board. 21st century, high
tech aircraft, yet we cant carry enough fuel for 6 hour flight. Inflight entertainment, again non
existent, so
much for brochure publicity.
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Monarch Airlines Customer review : 27 November 2012 by A Brownson (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Manchester to Barcelona 23/11/12. Without doubt the most uncomfortable seats I have ever encountered.
The legroom was appalling. Have used Monarch before but they seem to have sacrificed economy legroom to
get a few quid off the few prepared to pay for tolerable legroom. Never again.
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Monarch Airlines Customer review : 23 November 2012 by Lyn Knight (UK) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We travelled with Monarch to Lanzarote and back this week. We got on the plane yesterday afternoon, on
time, but to be told we would be going to Faro for a refuel due to strong headwinds they had encountered on
the previous flight. This added an 1.5 hrs onto our flight, no real apology from them. Told to take our seat
belts off during refuelling, why didn't they refuel at Lanzarote? Not enough selected baguettes to go round
etc. The crew were tired, I overheard one stewardess state she was so tired she couldn't think anymore.
When we landed, in pouring rain we trailed down the steps and onto the Tarmac and walked to the terminal
building. Great welcome home. Never again!
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Monarch Airlines Customer review : 19 November 2012 by Trevor Cross (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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EMA to ACE return. Delayed outbound following bird strike and to be fair delayed less than expected but no
communication other than 'further info at 16.00'. Replacement A320 needed retiring as interior was past its
'sell by date'. No problem with return A320, clearly a newer model with greater legroom, could actually put
knees together whist seated.
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Monarch Airlines Customer review : 19 November 2012 by S Bond (UK) |
| Rating : 8/10 |
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Cabin Flown | Extra Legroom |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew LGW-SSH return in November - A300 both ways and both flights on time. Paid for extra legroom which
on that aircraft means the front cabin and well worth it. Return leg the aircraft was configured for premium
with only 8 abreast and not 9 so wider seats.
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Monarch Airlines Customer review : 16 November 2012 by Lynn N Salter (UK) |
| Rating : 4/10 |
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Cabin Flown | Extra Legroom |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ZB216, departure 15.40 from Gatwick to Faro on November 4th. Initially told delayed to 16.10. When we
arrived at Gate 38 we were told that the crew both flight and cabin were delayed as some were out of hours
and that we were going via Manchester, apparently the aircraft was not flying due to some problem with the
undercarriage. Finally arrived in Faro 2 hours and 45 minutes late. Have Monarch bitten off more than they
can chew with all the extra routes they are starting to serve? During 2012 we have noticed an increase in the
number of delays in our flights to and from Faro and our next flight will be our 16th this year.
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Monarch Airlines Customer review : 15 November 2012 by Yvonne Pauline Thompson (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Lanzarote to Manchester on 6th November. ZB627. No gate until we were nearly due to take off, no delayed
sign. Then gate was changed, twice, then changed over of cabin crew, finely boarded plane, then told to
disembark. Plane needed to fly to London. We were told to return to the terminal. Approx two hour delay with
very limited information. Finely arrived in Manchester, no ground staff, therefore could not open the doors,
then no bag handlers so another delay. I felt sorry for my young Grandchildren. It was an awful experience.
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Monarch Airlines Customer review : 15 November 2012 by J Fuller (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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November 8th flew London Luton to Tenerife. Plane 2 hours 20 minutes late leaving, on our return flight we
were on time. Apart from this no other problems, staff were all polite and friendly.
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Monarch Airlines Customer review : 13 November 2012 by A D Moss (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Delayed 10.5 hours on 1st November, 07.00 flight from Gatwick to Lanzarote. Ground staff gave what looked
like a standard letter with standard excuse for 'operational' delay. Given two £5 refreshment vouchers (two
passengers travelling) and provided a 'brunch'. Apologies were scant and neither ground crew or air crew
acknowledged extent of delay and severe inconvenience caused. Posting on this site may alert others to the
atrocious service offered by Monarch.
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Monarch Airlines Customer review : 13 November 2012 by A Pleydell (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight back from Dalaman to Gatwick, after a 2 hour delay on 5th November, after supplying food to
passengers either end of the plane we where told there was no food left for us and the remaining centre
seats. Tempers flew and a man was given some fruit for his children. A while after going to the toilet at the
rear of the plane I looked behind the curtain to find the cabin staff all eating. This is the 2nd time this year
this has happened.
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