LUXAIR review : 26 July 2008 :    Name provided but not published

Customer Rating : n/a

As a Luxair call centre employee, I would like to confirm that as from the beginning of this year, we have worked from Mondays to Sunday, each and every day - Mondays to Saturdays 8am to 9pm whilst on Sunday from 8am to 5pm. 5 call centre staff are employed each public holiday - handling German, French and English calls. This is to clarify the wrong info below, thanks.

LUXAIR review : 26 June 2008 : by S Dec

Customer Rating : 4/5

I am a regular Luxair customer, flying at least 2 times a month. Onboard service in C improved in last couple of months, and I quite enjoy it. Cabin crew are helpful, so no complaints there. With new Terminal at Luxembourg airport, their ground service improved, and it now looks more like an airport, rather than a bus station in the middle of nowhere. Problems? Getting in touch with Luxair call center (especially outside of business hours) is a nightmare - don't even try on a Sunday evening or on a bank holiday. Another problem is their frequent flyer programme (or lack of it). Luxair participates in Miles and More, but you are only awarded "award" miles (no status miles though). Therefore frequent flyers cannot benefit much from MM status increase. Luxair operates its own FF programme, but in order to qualify you need to fly at least 50 segments in a calendar year (interestingly enough - regardless of the class of service - C does not count twice or anything like that). Overall a nice regional airline, but I would not mind more integration with a big partner in order to improve their ground services and FF offer.

LUXAIR review : 25 June 2008 : by Steffen Frey

Customer Rating : 5/5

LUX-LCY on Q400 and LHR-LUX on ERJ135. I arrived very late at the airport, but the check-in agents were helped me to get my flight. I spent no longer than 15 min inside the terminal building from check-in till boarding! Both flights very comfortable and perfectly on time. Spotless cabin interiors with spacious leather seating. FAs served snackboxes containing small sandwiches, salad and sweets, with a selection of newspapers and drinks - even beer and wine for free on these short one hour flights! I'm very impressed with Luxair as they improved comparing to the last time I flew with them.

LUXAIR review : 18 June 2008 : by Steven Curfs

Customer Rating : 5/5

LUX-FRA going on to YYZ in J class on Dash Q400. Check-in a breeze in the new Luxairport terminal which is spotless. Security cleared within minutes and on to the new lounge which is light, modern, clean and a decent selection of food and beverage options. Finding your way around the gate numbers a bit of an issue - priority boarding has no meaning as you will be bussed to these smaller aircraft. Decent choice of newspapers and magazines available. On time departure and nice breakfast served after take-off. No separation between J and Y class, and seats are exactly the same, if someone sits next to you it is as tight as in J class. I did not have anyone next to me so nice experience.

Luxair review - by Kerry Brown

21 November 2007   Customer Trip Rating :

Heathrow to Luxembourg on E145 and return to London City on a new Q800. Two crew on each flight. Who obviously enjoyed their job, despite both flight being full. On each occasion, the flight was slightly delayed. But the onboard friendliness and the wonderfully tasty snacks they serve, more than made up for it. They are not cheap though.

Luxair review - by Steven Curfs

30 September 2007   Customer Trip Rating :

FRA-LUX in Y class. Short trip connecting in FRA on our way back from OPO. Nice little new plane. Great surprise was a snack-pack which we were given before take-off already, which contained an orange juice, water and two ciabattas which were delicious. Flight uneventful and luggage took 10 minutes to arrive which is long for LUX's standard's, but I was very pleasantly surprised to see that LG has apparently decided to go back to the very good service airline they used to be in the 90's!

Luxair review - by Steffen Frey

13 July 2007   Customer Trip Rating :

LUX-CDG on a ERJ and back on new Q400. As always, both flights arrived perfectly on time. Check-in in a rush, but unfortunately the ground staff wasn't the friendliest. Seats very comfortable with plenty of legroom on both types, but the best of all were the tasty snacks they served during the short flights. A very pleasant experience!

Luxair review - by Vincent Pressner

14 May 2007   Customer Trip Rating : n/a

Mixed feelings about Luxair. Onboard service is certainly quite good. However Luxair is totally overpriced on certain routes due to a regional monopoly on Findel. On top of that the company seems to suffer from a public service mentality. On two occasions I flew from Eastern European destinations to Munich with Lufthansa and then from Munich to Saarbrücken with Luxair and on both occasions my reservations to Saarbrücken were cancelled because of "no-shows" on the previous Saarbrücken-Munich-Moscow route. It took me 45 minutes to get hold of somebody at Luxair to correct the situation. On Sundays the Call Center is closed and nobody picks-up the phone at any of the numbers indicated on Luxairs website. I had to call somebody at the Lost Luggages of Luxair who told me that the ticketing office of Luxair Airport doesn't pick up the phone anymore when somebody is calling from outside. What a mess!

Luxair review - by Dave Houlihan

3 March 2007   Customer Trip Rating : n/a

Dub-Man-Dub. An airline which truly shows what service should be, Boarded bang on time, service with a smile, crew efficient, welcoming drink, hot towel, usual nibbles 2nd drink offered. Crew chatting away to passengers really showing they do like their job. Flight deck kept us fully updated. And bags on the baggage belt within 10 mins. What a pity other airlines have gone down the cost cutting route and in so the service and standards slip. It was a pleasure to fly with Luxair.

Luxair review - by Margaret O'Connell
1 March 2007

Have travelled Luxair (Dub-Man-Lux) several times to visit my daughter. I concur with previous comments - excellent and friendly service inflight, what it used to be 20 years ago on other airlines.

Luxair review - by Gavin Stewart
15 December 2006

Man-Dublin on CRJ-145. Very comfy seats in light grey leather. Best Embraer interior I have seen. Delightful FA's. Charming, attentive and goodness me, beautiful girls. Inflight service, who cares it's only 40 minutes. No sign of any hot towels or sweets (mentioned elsewhere). Lovely though, will definitely select again. Whole environment and feel is pedigree. Bit more expensive than EI (good) or FR (horrible) but still good value, plus really quick boarding and deplaning on the smaller equipment.

Luxair review - by Steffen Frey
25 May 2006

LUX-CDG on a 737-700 and back on an ERJ 145. The FA's were very friendly, nice breakfast service (although the flight time was just a bit more than half an hour) and the planes were very clean.

Luxair review - by Aleksandar Ivanovski
10 May 2006

Outstanding company! The kindest crew, they welcome you with these candies. Planes are nice, clean - I flew twice from LUX- Frankfurt and from Vienna. Nice sandwiches, everything to drink and that is unlimited. The Embraer was small, seats 1x2, but they even have catering on short flights and in that small plane. They are an exclusive company, definitely.

Luxair review - by Ciaran Davis
13 March 2006

Dublin-Manchester. Missed a flight with another airline and was delighted to get a reasonably-priced one way with Luxair at short notice. FAs very pleasant, complimentary newspapers, refreshing towel, choice of complimentary drinks (including champagne), and even Luxair branded sweets -it's been a long time since I've seen that simple touch on an airline. Although I have no complaints about Aer Lingus on this route (good value fares, self service check in, allocated seating - as opposed to check in queues, non allocated seating and not always low fares on Ryanair!) I would happily recommend Luxair on this short leg of their Dublin-Manchester-Luxembourg daily, and having read the Luxair inflight magazine and enjoyed the service of Luxair, am thinking of completing the journey for a short break in Luxembourg.

Luxair review - by Steven Curfs
27 October 2005

LUX-CDG return (and onwards to YUL on AF) 14/10 - 24/10 in economy. First flight fine in ERJ-145 (which are quite small however and are aging). Got sandwich and drink, flight attendants ok, newspapers available. Landing at CDG very bumpy but as flight attendants and later on pilot informed us this was because we got into a jet blast from a starting B747 which had departed just before we landed. Information much appreciated. Return on B737-500: plane was full, cramped seating, not comfortable at all I must say, got served breakfast with coffee and juice; fine and uneventful flight. Landing very nice, hardly noticeable. Luggage on conveyer belt before we got to the terminal (which took 5 minutes). Will fly them again.

Luxair review -by S Jonasen
3 July 2005

I was impressed with LUXAIR. My flights were on-time and the FAs were great. CDG to LUX EMBRAER RJ145. Typical commuter terminal set-up. Take a bus to get there. Boarded from the tarmac. Reminds me of LAX. Plane has 1x2 seating. Fancy turquoise and black flight attendant uniforms for such a short flight in a small aircraft. Plane did have a special 2005 EU Presidency decal outside the cabin hatch. Lovely little brunch service. China and stamped metal flatware. Fruit cup, rye roll, croissant, cute soufflé thing on a toast, mozzarella, bacon. Got a box of two chocolates at the end. Unfortunately, my checked bags weren't there. I wasn't the only one to groan when the baggage carousel stopped without barfing out my bag. The checked bag arrived over 5 hours after I did. LUX to FRA Boeing 737-500. Nice Luxair VIP lounge. It's got a self serve espresso machine that grinds the beans, fresh and dried fruit, packaged snacks, cute little sandwiches and bottled drinks. Plane is interesting. First class seating is almost the same as coach. The armrests on the center seat angle inward and a console goes on top with places for drinks. It looks they can sell as many business class seats as they want. A third of the plane looked like it was set up for business class! Seats are a little low. Seemed harder to get my carry-on under there. Leg room is okay. It didn't seem like there was much, if any, additional space between seat . They gave out packaged hand wipes and there were sandwiches on nice, crusty bread for the snack. Impressive computer animated pre-flight safety video. Has video screen every 4 rows that retract up. Showed graphic of plane location during the flight.

Luxair review -by Patrick Vande Walle

22 March 2005

I often fly Luxair as I am based in Luxembourg. The cabin service is the best I have experienced. Friendly, real multilingual crew. There is an ample choice of newspapers. Even on short flights from LUX to CDG, you'll get a nice sandwich and drinks in economy. Most Luxair flights are in shared codes, so watch out through which airline you book you flight if you want those frequent flyer miles. The only complaint I have are these noisy, slow, Fokker 50's but they are being replaced right now.

Luxair review -by Martin Brown

12 October 2004

Economy from Manchester to Luxembourg. Very nice flight with a freshen up towel given before take off and during the flight. I was impressed with the service and meal and the flight attendants were friendly and courteous. This was a very enjoyable flight. Check in was smooth as I was early. No delays. Only problem was the return flight was too early in the morning so I was unable to have breakfast at the hotel. In the end this didn't matter as I had breakfast on the aircraft.

Luxair review -by Matt Sudders

6 August 2004

Luxembourg - London City return. On a route where Luxair has real competition, they are having to alter price and service to properly compete. This return to London saw passengers served an adequate sandwich and drink, plus refreshing wipe after take off and sweets before landing. Price was very good for Luxair and the overall service was friendly but unremarkable. To note that on the way back all to Luxembourg, all passengers were presented with a bottle of Luxembourg champagne style drink - a nice touch. This compares with the VLM service which currently dishes out a presentation box of English Tea!

Luxair review -by Arens Steve 

2 August 2004

I spend at least the half of my time during a 5 day week at different airports. As Luxair has the monopole in Luxembourg, alternative flights to Germany (Frankfurt, Berlin or Munich) do not exist and so the choice is not that enormous. Nevertheless I must say that the business class is more than just correct for such a little airline (french champagne, little delicious sandwiches with salad, 4 different wines as choice, a sweet cake with cream, and before the landing some excellent chocolate from Luxembourg). On the other hand I find the Business Lounge, operated by Luxair, just great. Compared to the ones in Paris, Munich, Frankfurt or wherever, it has a very special flair, a familiar atmosphere. (especially the new lounge in the added terminal is modern but I got not the impression of being exposed. On the contrary the Luxair`s Fokker 50 have a minimum standard of quality. It's not that they are very old but they are extremely noisy ,small and the interior is in a bad condition, especially the seats. Therefore I always try to avoid them. The new ERJ-145 are much more comfortable. They have seats covered in leather, offer good space between the seats and the same speed as a Boeing 737. Sometimes (in my spare time) I fly with Luxair (charter flights) to various destinations like Las Palmas, Sharm-El-Sheik, Madeira etc and it's there where I notice a huge lost of quality on flights - the cold meals are often disgusting and not so easy to define, the sandwiches frozen and they stopped offering alcohol such as wine or beer. The cabin crew looks like very tired and is not very friendly and there are still little changes. Result - a very special character of a national inspired airline gets lost and I feel that this is not the end of significant changes especially concerning the service (business and economy class!?).

Luxair review -by M Dubois

18 May 2004

I take Luxair many times and I'am always pleased to fly them. My last flight was on a brand new 737-700 on a Rome - Nice - Luxembourg flight. Luxair's new 737-700 have one of Europe's best economy class! The flight was on time, before take off cabin attendants handed over new papers and refreshing towels as well as headsets for the inflight entertainment system (unique on short intra European flights!) On the 50 min flight we were served a sandwich selection, on the 1,10 h flight from nice to lux a light meal was serves but always with a large selection of drinks! A real 5 star airline.

Luxair review -by Dominique Vitali

1 May 2004

How come that every time I call Luxair Information (for landing times or other information) I first get a message asking me to hold for about 4 to 5 minutes (far too long) and then I get a ringing tone but nobody picks up!!! I just hung up after waiting or about 10 minutes without an answer. Looking after your call-desk would enhance the professional image of your company. I must admit that I'm dreading to call you by now as I never get the information I need anyway.

Luxair review -by Steven Curfs

25 April 2004

LHR-LUX (coming from and going to YUL respectively) in late February. The ER-145 was on time, clean, and we had a smooth flight going to LUX. Got a royal sandwich and drink, fine for this short (50 minutes) flight. Luggage came fast and I was out of the airport after 5 mins. Return fine as well. Slight delay but was made up entirely so that I had no problem connecting to YUL. Again, fine sandwich and drink, newspaper and legroom.

Luxair review -by Matt Sudders

31 March 2004

Luxair return to Paris. Where are the EU competition authorities when you need them? Flights to Germany, codeshare with Lufthansa, France, codeshare with Air France etc. The 35 minute flight cheapest ticket €180 was at least double the cost of comparable trips within the rest of Europe. Luxembourg airport is a dream for the business traveller, with 20min check in. However Paris CDG is dreadful. Luxair have no representatives at the airport, meaning it is impossible to change your ticket. The flight is code share with Air France but their staff denied all knowledge. A gold frequent traveller for the Miles and More scheme (the scheme of Luxair) card does not allow access to the lounge there. The aircraft was very old and worn (737-400), making so much noise on take off that one wondered whether all the doors were closed. Hopefully the new planes will replace them. Check in opened 1hr late, meaning that until then passengers had to wander round the shabby terminal, which had about 30 seats in total before the gates (excluding the pub/ cafe). Overall one takes Luxair because of convenience, rather than service or price.

Luxair review -by Steven Curfs

15 February 2004

Although Luxair has a near-monopoly position on most routes operated from LUX, prices are reasonable and service almost always impeccable. I have flown a lot with them in the past year and I am very satisfied with their punctuality, short waiting at the check-in (I love their previous night check- in), service, cleanliness and catering (although it can become a bit monotonous of you fly often in the same month) and last but not least newspapers (which seem to have disappeared on all other airlines in the world!). I always get a safe and good feeling when flying Luxair.

Luxair review -by Matt Sudders

20 October 2003

Luxair is an old fashioned airline that needs some more competition. The Inflight service is friendly but having travelled with them 6 times in 3 months I believe there are only 2 meal options in economy class. The fleet of Fokker 50s is old, noisy and rattley and I would recommend people avoid them if they have the option. The Embraers by contrast feel like private jets and seeing one pull up to the terminal at the larger airports next to 747s brings a strange feeling of exclusivity!. One major negative point it the frequent flyer scheme. Luxair adopted Miles and More but aware only half the miles of Star alliance members and no status levels at all. In fact if you consider Miles and More the frequent flyer programme of Luxair then you can actually only raise your status by flying with anyone but them! One more thing. The prices for travel one their short haul routes are substantially more expensive than other airlines. Even the special offers and APEX fares are expensive.

Luxair review -by Asif Chaudhury

28 November 2002

The Boeing aircraft of the Luxair fleet are old and should be changed. An airline often termed as one of the best and safest should at least change the seats once in 10 years! The seats are in very bad condition and the interior design is very old. Luxair's Embraer aircraft are good even though the interiors have deteriorated already.

Luxair review -by Eric Grooss

12 October 2002

I book many times Luxair as I live in Trier, near Luxembourg. Since a few months, the airline offers every month one or two destinations for 99 Euros (all fees and taxes included!) .There are some restrictions, but most of the time it is the lowest fare by a full service airline. Sometimes the fares of so called "low cost" carriers like Ryanair or Easyjet are even higher but with absolutely no service! I recommend this airline to everyone who lives near or in Luxembourg. Anyway, you have to fly this airline most of the time if you have to fly to Luxembourg or are flying from Luxembourg. They have a modern fleet and the inflight service is really five stars! Luxair offers an entire breakfast service even on 30 minutes flights to Frankfurt! In business class they have a large choice of drinks, wines, champagne. In economy class, they certainly have one of the best service on intra European flights and as mentioned before at low cost prices.

Luxair review -by Luigi Vallero

7 October 2002

I seldom had the opportunity of flying Luxair review - only 3 experiences in all - but I must admit they have been among the best intra-European flights I ever had in economy. They still provide passengers with "old fashioned" (i.e. full service) catering, even on a comparatively short sector like Nice to Rome, which they fly only once a week as a leg of their Luxembourg to Rome service, where other carriers tend to provide a much more scaled down product (sandwiches for AZ and sweet/savoury munchies for FU). Aircraft are quite new and cabins well kept, while flight attendants, on the flights I experienced, have all been helpful and courteous. No doubt I'd rate them as one of the best full service little carriers in Europe.
 

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.