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Kenya Airways Customer Reviews and Kenya Airways Passenger Trip Reports



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Kenya Airways Customer review :  20 January 2012 by Ryan Kaloki    (Rwanda)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KGL via BJM. Well timed flights, good aircraft's - operated an embraer 190 jet, new and comfortable. Had a hot breakfast with an option of chicken, beef and veggie. The crew were young and friendly, captain kept us well informed on reports on turbulence.



Kenya Airways Customer review :  12 January 2012 by Gail Garbutt    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Nairobi on Christmas Day. The flight was cancelled and we flew the following morning. We were left in a fair amount of chaos, only by following other passengers did we find our way out of the airport to the Heathrow Hilton, our luggage was left overnight in the hold. The Hilton had more or less run out of food, there was one representative from the airline at the hotel reception to inform us of what was happening the following day. Once onboard the food was awful, stale breakfast when we should have had lunch (the food from the previous day), screens for entertainment didn't work. On our return flight the loos were blocked, awful food. This airline really needs to raise its game.



Kenya Airways Customer review :  12 January 2012 by J Wilson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class between Nairobi and Heathrow good both ways. Charming staff, comfortable seats and a great effort to provide food for a gluten free vegetarian! Flights on time. Entertainment limited but overall pleasantly surprised.



Kenya Airways Customer review :  10 January 2012 by J Herbert    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-NBO Economy. Sat on the plane for 3hrs at LHR while recurrent electrical problem was fixed, they kept us well informed of the situation but it turned an 8hr flight into an 11hr journey. All the negatives are well documented here, my conclusion, pay the extra for BA or VS or if you have time Emirates via Dubai. Economy product isn't up to much. NBO-LHR Business. Paid for a last minute upgrade at NBO, Business cabin is light and airy, with only 28 seats on the 777-200 with the cabin half empty. Comfortable, fully adjustable chair which turns into a 75 inch flat bed, meals served on china and of a good quality and drinks readily available. Only gripe is the awful AVOD. At $500 for the upgrade I felt this represented value for money and such a far cry from the outbound horrors in economy.



Kenya Airways Customer review :  9 January 2012 by L Nyamaswe    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-NBO-HRE. Flight from London to Nairobi was terrible, barely enough leg room, the entertainment system did not work, and the crew was rude and offish. Flight from Nairobi to Harare was much better, although there was no inflight entertainment. Overall, I would only recommend this airline if the flight is intra-continental rather than intercontinental.



Kenya Airways Customer review :  9 January 2012 by D Roerdink    (Netherlands)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAR-NBO-AMS. Both flights departed on time. However, staff on both flights were not particularly friendly or thoughtful - what a difference with our inward flight to Nairobi with KLM. Food on NBO-AMS was a disappointment, with dry buns for breakfast and a salad for lunch. Received one drink directly after take off, but after that no more refreshments for 5 hours. Flight entertainment system on the 8 hrs NBO-AMS flight was not working - system spontaneously reset itself several times during the flight, or it didn't work at all. Overall very disappointing, and what a shame that Kenya Airways is a code sharing partner of KLM.



Kenya Airways Customer review :  24 December 2011 by N Asamoah    (Kenya)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO to Accra. To my surprise flight was overbooked. Many who had tickets could not fly. Flight itself was pleasant with friendly attendants. Food ok. Seat on the aisle next to exit, could not recline though legroom was good. However, this was shattered when our luggage was left - many passengers affected. Almost 2 hours waiting in line in Accra just to report this. 3 days down the line still waiting. Good airline but becoming sloppy.



Kenya Airways Customer review :  1 December 2011 by O Oguzhan    (Turkey)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nairobi to Harare in business class on a new Embraer 190s. Excellent aircraft for regional flights. Individual touch screens with limited choice of movies and music but sufficient given the length of the journey. Quite good food and very friendly crew but they left behind over 100 passengers luggage in Nairobi, including mine. No airline staff were available, no compensation and rather unprofessional handling agent at Harare airport. Nairobi airport - probably ok in 1980s but was crowded, dirty and not up to standards for 2011.



Kenya Airways Customer review :  1 December 2011 by S Njorog    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-AMS. Departure time was 8.10am, but just before takeoff, we had to go back to the gate to switch planes, which took a good 3 hrs. Flight took off around 12pm. Crew did not provide any refreshments during the 4 hr delay. Onboard, crew were rude and seemed disinterested in serving passengers. The food was fair, the entertainment was not working. The crew seemed more interested in chit chatting at the back on the plane than serving us. Overall, I was totally dissatisfied with this airline.



Kenya Airways Customer review :  18 November 2011 by J Mutembu    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Zambia via Bangkok through Nairobi. Flight from Bangkok to Nairobi was delayed without any apologies or explanation. Flight attendants were not friendly and not even a smile from them. I asked for some headphones and 4 hours later I reminded her and she just threw them at me. My flight from Nairobi to Lusaka was also delayed without any apologies again. My return trip was the same.



Kenya Airways Customer review :  10 November 2011 by W Gotora    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-NB0-HRE return - B777 and B737-800. The aircraft was modern but seemed a bit tired inside the cabin. Boarding was efficient from LHR but chaotic at NBO, the IFE had very limited choices. The cabin crew were semi efficient but at times seemed rude, however I found the meals to be good and their complimentary gifts for my kids made for a pleasant flights indeed. Seating and legroom is fair. Overall a decent airline I would use again.



Kenya Airways Customer review :  31 October 2011 by Steve Rocliffe    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Nairobi, the worst airline I have ever used. Departure delayed by more than 12 hours. Almost no staff to help us. Rude, unsmiling and unhelpful when they did appear. Inflight entertainment didn't work on the way out or on the return flight a week later. Food awful. No legroom either.



Kenya Airways Customer review :  25 October 2011 by E Stuart    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam-Nairobi. Flight left and arrived on time, food despite not looking appetising actually quite tasty. Staff relatively efficient. Seat back entertainment didn't work properly, seemed to be hit and miss for most passengers. I'm 5ft 10 and I found seating on the 767 to be incredibly cramped, much more so than the return flight on KLM. That and the position of the entertainment box under my B seat made it physically impossible to find a position in which to sleep.



 




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