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Kenya Airways Customer Reviews and Kenya Airways Passenger Trip Reports
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Kenya Airways Customer review : 21 April 2012 by Frank Shava (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Heathrow to Harare return. Outbound flight was okay with no delays and the flight was comfortable. Return
flight was a nightmare, we were delayed twice - once in Harare and Nairobi with no explanation for the
delays.
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Kenya Airways Customer review : 3 April 2012 by D Poole (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Nairobi to Lagos. Boarding procedures unpleasant, sat in a window seat with a passenger next to me who
had little appreciation of personal space and who loved what I was watching on my iPad. Food was great;
took 3 requests to get a drink after food service finished. Would see if I could afford business class next
time.
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Kenya Airways Customer review : 30 March 2012 by Shep Owen (Kenya) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Have had very poor experiences in the past but Kenya Airways seems to be stepping up their game. Recent
flights to Juba, Addis, Kigali, Maputo and Joburg were all on time, seats/planes were ok (new Embraer's are
great), and service very good. Staff are almost always polite.
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Kenya Airways Customer review : 16 March 2012 by Simon Howell (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Helpful crew but awful aeroplanes on LHR-NBO route in contrast to those internally used between
Nairobi/Entebbe/Nairobi and Mombassa. Charming staff wheelchaired me onto flight from Entebbe to Nairobi
and did the same to catch a plane on to Mombassa. Ground staff at Mombassa failed to explain luggage was
ticketed through to LHR while of course on arrival in Kenya luggage is collected and then reinserted for an
internal flight. Onboard 40f did not recline and the video did not work. A seat change produced a screen that
worked and earphones with insufficient output to listen to the film. Misery on long flights.
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Kenya Airways Customer review : 14 March 2012 by Umer Khan (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Fight from Kigali to Nairobi cancelled, they gave me a flight the next day, meaning I had to spend 24 hours in
Kigali which I was transiting through. I missed two connections (Paris and Washington DC). They put me on a
flight that required 8 hrs layover in Nairobi and refused to offer lounge access. The seat they gave me was by
the exit, arm rest was removed, and I had to hold the tray table on my knees every time I needed it. A huge
767, no entertainment system. Food was as terrible as the service.
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Kenya Airways Customer review : 9 March 2012 by M Saunders (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Heathrow to Nairobi return. On time in both directions. Food OK going out but poor on return. IFE not working
on outward journey. The B777 was very stuffy and with poor seats, it was difficult to sleep. BA does this
flight better.
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Kenya Airways Customer review : 2 March 2012 by Karen Benson (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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When our flight was delayed due to the snow 3 weeks ago, Kenya Airways couldn't have been more helpful.
We were given breakfast and lunch vouchers, a room in a hotel until we were able to fly later on in the day
and buses were laid on to ferry us backwards and forwards from the terminal. Staff were courteous and
helpful.
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Kenya Airways Customer review : 2 March 2012 by A Hampton (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Heathrow to Nairobi return. Business cabin comfortable and food good. Staff charming and helpful. Cabin can
get very stuffy. Daylight flight preferable. Very happy to travel KA again.
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Kenya Airways Customer review : 27 February 2012 by C Harper (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Five of us travelled from Nairobi to Mombassa return. What can you say about a 45 mins flight, take off,
seat ok, drink served with polite crew.
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Kenya Airways Customer review : 27 February 2012 by S Kennedy (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-NBO return. Economy in uncomfortable and cramped seats that made sleep impossible. In different seats
for outward and inbound flights, but inflight entertainment system was broken on both legs. B777 fairly
modern, but worn buttons on the entertainment system suggested it had been broken for some time. Cabin
staff promised to come back but never did. Later used crew call button, but this was ignored. Food was poor
with breakfast just a bread roll and jam. Cramped, hot and stuffy Nairobi airport wasn't much fun either.
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Kenya Airways Customer review : 24 February 2012 by A Ferdinands (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Have returned recently from Mombassa - outbound journey not as bad as last year. Seats still very
uncomfortable. Internal flights via Nairobi to Mombassa - crew were helpful and happy. Not so on our night
flight back to the UK, crew rude and unhelpful. Inedible food.
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Kenya Airways Customer review : 22 February 2012 by Stephen Mendes (Mauritius) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Comoros (HAH) to Johannesburg (JNB) via Nairobi (NBO). A terrible experience - firstly, check-in in Comoros is
chaotic. Secondly, I and about 6 others were downgraded from Business to Economy Class without apology or
explanation. Thirdly, I and the other downgraded passengers had to search around the crowded economy
cabin to find a spare seat - cabin crew did not show any interest, sympathy and did not help.
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Kenya Airways Customer review : 17 February 2012 by J Sayer (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR to NBO and Juba return. Excellent flights in both directions. 777-200 on LHR-NBO legs with comfortable if
slightly worn lie flat beds. Excellent cabin service throughout. NBO-Juba in new EMB 170 in economy but
good food and drinks. Faultless service despite the chaos of Juba airport.
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