Israir Airlines Passenger Reviews and Israir Airlines Customer Trip Reports
||Israir Airlines Customer review : 23 October 2013 by M GŁnther (Germany)|
Rating : 0/10
Value for Money
More than 3 hours late, no excuse me, no meal voucher, no information. The unfriendly staff were overwhelmed. My
flight was from Tel Aviv to Berlin. They changed the flight time from 7 to 5 am, the aircraft arrived 3 hours
later at 9am. During the flight than the meal and drinks were not free! I can only advise again this company!
||Israir Airlines Customer review : 21 October 2013 by R Kordof (USA)|
Rating : 9/10
Value for Money
After reading some of the less stellar reviews online, and being unable to reach any English speaking staff on the
phone who could verify the in-cabin luggage dimensions, I was naturally apprehensive about the flight from Tel-
Aviv to Nice on Monday, September 23, 2013. To my pleasant surprise, the entire flight experience was excellent.
The plane was clearly in great shape, a relatively new aircraft with leather seating and spotless interior. The
departure and arrival were pretty much on schedule. The fact the departure from Ben Gurion airport was using a
shuttle bus and not a jetway reminds me to warn any future passengers during any unlikely (but possible) inclement
weather to dress accordingly or bring an umbrella for the extended exposure to the elements while trying to board
an outdoors staircase. Other than that, I thought the whole experience was most pleasant and I would have no
qualms about flying Israir again.
Israir Airlines customer review : 16 July 2011 by Sanuel Himelstein (Israel)
Trip Rating : 10/10
Value for Money:
Rome-Tel Aviv. Everything about the trip was a pleasure. The plane left almost on time (20 mins later than
scheduled, but this was already viewable 12 hrs before the flight). Needless to say, we arrived on time.
Considering we flew from midnight until 3:30 a.m. Rome time, we assumed we would get very little - if at all - in
the way of snacks. Wrong! Almost immediately, each person received a bottle of water. This was followed by a
choice of a salad or a quite hefty sandwich. Finally, they served tea and coffee. And this in a 3hr flight! The staff
were courteous and effective, making the flight a really enjoyable one.
Israir Airlines customer review : 5 August 2010 by Jonathan Fain
Customer Rating : 4/5
One way ticket from Tel Aviv to Rome. The aircraft is half empty, Israir really don't know how
to sell those tickets. I asked for vegetarian food and got a weird sandwich, no expectations
there. Overall it is a good airline. Service is good.
Israir Airlines review by A Shneyderman
3 April 2008 Customer Trip Rating :
JFK to Ben Gurion and back. The two worst flights of my life. The return flight was about as close
to hell as I think you can get on Earth. To say it was tight is an understatement. I'm 5' 6" tall
and my knees were in the seat in front of me the entire time. This time the plane was a Portuguese
company with their own staff. They did not answer the call button. The flight had a stopover in
England for refueling which we were not told about. They also did not have any sort of order or
pattern which was obvious when it came to food. One side would be served about 15 minutes before
the other side. And the food was either scalding hot (I burned my finger tips trying to get the lid
off) or it was cold. The return flight was 17 hours long and we got 2 very small meals the entire
time. When I say small, vegetarian breakfast consisted of 2 cherry tomatoes and 3 cucumber slices,
some olives and a packet of soy product which tasted so sweet it was unbearable. They had 'muffins'
and 'fruit' for a few hours between dinner and lunch. On the way there they did give us slippers
that were useful and on the way back we got an inflatable pillow and eye mask. But this meant there
were not enough 'real' pillows to go around and a travel pillow on an aisle seat is not very useful.
Also, towards the end of the flight, only one bathroom still had toilet paper. The rest were out of
toilet paper, paper towel and facial tissue hours before the flight ended.
Israir Airlines review by D Singer-Frankes
2 April 2008 Customer Trip Rating :
They cancelled flights 3.5 months after purchase, 2 weeks before departure. Instead of non-stop JFK
to TLV both ways, we got long layovers in Europe (incl one at Athens airport !) while traveling with
young children. Their food tasted terrible, but it was better than no kosher food provided (which is
what they stuck us with on Olympic air, 10 hours, from Athens to JFK due to the bump). No offer of
compensation. Treated us like dirt. Once in Israel, changed our departure again without asking us,
meaning we were bumped onto a different flight than our sibs and cousins plus had to check in at 3am
with a 5 year old. Brings the stereotype of nonexistent Israeli ethic of customer service to life in
most unpleasant way. Spend a few more dollars to fly on a real airline - beware !
Israir Airlines review by Simon Laqueur
19 March 2008 Customer Trip Rating :
A320 - flew for the first time with Israir on March 17th, and it will also be the last time. I
literally only had 2 fingers worth of space between my knees and the seat in front. IFE non
existent. I must attempt to get exit row when I return. Israir will be on my blacklist "to be
avoided at all costs".
Israir Airlines review by A Beattie
21 January 2008 Customer Trip Rating :
I flew Israir and was thoroughly disappointed. I did not mind the extra random searches that took an
extra hour and included 5 physical searches from different people. What I did mind was that they
took my luggage and searched it without me being present, and also they took all my hand luggage and
left me with nothing for the flight (I flew from Berlin to Tel Aviv.) The flight itself was
unbearable. we were crammed in so tight that there was absolutely no room to move, and when the
person in front of me reclined his seat I could not eat properly. the food was sub-par, and the
passengers seemed to never be in their seats. I will never recommend them to anyone
Israir Airlines review by M Steuer
23 October 2007 Customer Trip Rating :
Premium Class from New York to Tel Aviv. It's a budget form of business class, but service was
excellent, seating quite comfortable compared to coach seats, and pricing very reasonable. They give
you free passes to the business class lounges at JFK and Ben Gurion Airports. Although the Ben Gurion
Airport's Dan Lounge was crowded and not very comfortable, the JFK lounge in Terminal 4 was a very
pleasant place to wait. This fare was well worth the money, less than half of other airlines'
Israir Airlines review by M Fine
11 September 2007 Customer Trip Rating :
Stansted to Tel-Aviv. Flight was cancelled and no one bothered to tell us. We were told to turn up the
same time tomorrow. Lucky I telephoned before we left home as the plane did not turn up for 28 hours
after it was meant to leave, other people not so lucky and spent the whole day at the airport. Staff
were rude. Complained on the telephone and was told 'what do you expect.' Wrote to complain, told to
wait 8 weeks for response. 3 months later wrote again and still waiting for response. Would never fly
or recommend this company, rude, useless.
Israir Airlines review by A Rhodes
5 June 2007 Customer Trip Rating :
TLV-JFK. I flew El Al on the way to Tel Aviv and had a decent flight.
coming back on Israir I did not know what to expect. By far the most
cramped plane I have ever seen. I am very tall and sitting in my seat
my knees were jammed in the seat in front of me. Seeing that this was
going to be twelve hours of sheer hell, I asked for a seat in an exit
row and was surprised to get one. Besides the flight attendant who
granted my seat request change, the rest of the flight attendants were
some of the rudest I have ever seen. One pushed me aside to get past me
in the aisle and I witnessed others screaming at passengers for no
apparent reason. The food was barely tolerable, pasta had a weird
filling that may or may not have been meat or chicken. I do not know or
do not wish to know, one bite was enough. To dull the pain of the
flight, the red wine provided was decent to allow me to sleep for the
majority of the flight. I recommend paying the difference, if there is
one to fly on ElAL or Continental and be treated with a little dignity
and have just a tad of comfort on the flight
Israir Airlines review by M Pouman
5 May 2007 Customer Trip Rating : n/a
JFK to Tel Aviv recently. It was one of the most uncomfortable flights
I have ever taken. The plane was a Boeing 767 - kind of small for such
a long trip. Israir tries to make up for this by packing in as many
passengers as they possibly can. The rows were way too close together.
I am not a tall person and I was completely squished. When the person
in front of me reclined even a little bit the back of his seat was
pressing against my knees. The staff tried to be nice, but they were
apparently finding it difficult because the passengers were so grumpy
and uncomfortable. During my visit to Israel I also took a domestic
Israir flight from Tel-Aviv to Eilat. No complaints about that one.
Israir Airlines review by Beit Talm
4 January 2007 Customer Trip Rating : n/a
Flew with Israir to Thailand. The staff was nice, but the seat rows are
much too close to each other. It is extremely difficult for an elderly
person to get up and stretch his legs on a long flight. The rows are so
close to each other that tables in front of one could not unfold
completely. We felt like matches in a box! I have flown many airlines
and have never met this kind of discomfort before. Regretfully we shall
try not to fly anymore with Israir unless this is changed.
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