Iran Air Passenger Reviews and Iran Air Customer Trip Reports
||Iran Air Customer review : 3 March 2014 by Lange Michael (Germany)|
Rating : 5/10
Value for Money
IR 232, THR-SYZ. When we reached the national Airport at Tehran, our flight was 2 hours delayed, without any
further information. So had 2 hours before we could check-in. Entering an older Fokker 100 we were warmly welcomed
by the crew. After takeoff we got a lunch box, containing a sandwich with turkey, some sweets and water.
Afterwards they served also other soft drinks. Staff was always very friendly. So the flight was good, only the
delay was not so good.
||Iran Air Customer review : 9 August 2013 by Amin Alamolhoda (Iran)|
Rating : 7/10
Value for Money
Booked flight from Tehran to Dubai. Flight time was 7am but had a 30 minute delay. Aircraft was old A320 but was
clean. Staffs were friendly and the meal was great.
||Iran Air Customer review : 5 May 2013 by Donal Ryan (Ireland)|
Rating : 8/10
Value for Money
Bandar Abbas to Shiraz on a old Fokker 100. Check in staff pleasant, but a little disorganized. The flight was on
time, the aircraft was clean, my tray table was broken but not a huge issue. The meal was very generous for a 1 hour
flight and staff helpful. For $25 this was value and would use them again.
||Iran Air Customer review : 17 December 2012 by J Atkins (Australia)|
Rating : 8/10
Value for Money
I flew just from Tehran to Shiraz, booked about an hour before scheduled departure. After checking in and
going to the gate I was called over the speaker to go back to check-in, where after much confusion I was
then checked into a flight scheduled to leave in about 5 minutes from then. I have no idea why it was only
me that was asked to do this or if I was the only passenger booked on the other flight! Anyway the new
flight was delayed by about an hour with no explanation. It was a newish (for Iran, anyway) A320 and a
substantial snack was provided. Legroom good and staff friendly and welcoming. My bag was the first out at
Shiraz. My powers of deduction tell me most airlines in Iran have a habit of cancelling underbooked flights
and combining them together, particularly in the current economic climate. So expect delays, cancellations
and full flights.
Iran Air customer review : 14 May 2012 by Nima Naghdi (UK)
Trip Rating : 7/10
Value for Money:
I usually fly London-Tehran (and domestic) flights, on an A300 600. Food is to my liking, and domestic flights
are actually quite good - a full bottle of water in seat pockets.
Iran Air customer review : 11 April 2012 by Aref Dashtban (Iran)
Trip Rating : 5/10
Value for Money:
I fly Iranair both within Iran and also on their international routes. Aircraft's are old but clean with generous
leg room. Inflight service is very basic and on long flights if you can sleep, you wont be missing anything.
The food is good and the cabin crew are friendly. You can not rely on on-time performance so I would only fly
them if I didn't have to make a connection. A very good airline for the money.
Iran Air customer review : 16 August 2011 by Pieter van Buul (Netherlands)
Trip Rating : 8/10
Value for Money:
Kermansah-Tehran-Shiraz-Isfahan. Flights are on time and boarding well organised. Flight duration is short, around
1 hr. Iran Air provides full meal service, food tastes good. Friendly staff speak English. All flights with Fokker 100
aircraft, which all looked well maintained.
Iran Air customer review : 13 November 2010 by David Löhnert (Germany)
Trip Rating : 6/10
Value for Money:
HAM-IKA-HAM, good service although cabin crew could be more friendly. A300-600 are very old
but I felt safe. In Iran I never fly again with Iran Air. Fokker aircraft are old and shabby
IRAN AIR customer review : 23 January 2010 by A Nazari
Customer Rating : 1/5
Tehran-Zahedan Economy. I am a regular traveller on this route, probably flying to and from Zahedan from tehran about 12 times a year - an expert in terms of seating on these old A300,
Fokker 100 and B727 aircraft. Always ask for seat by the exit door. You will otherwise
experience severe cases of cramp and discomfort after each flight. The food on these flights
normally comprises a cold platter, two filled rolls, a chocolate biscuit and an orange drink!
A truly sad airline and even a sadder experience if you ever get to fly on one of these planes.
IRAN AIR customer review : 10 June 2009 : by A Yalfani
Customer Rating : 3/5
THR-IST-THR flights were on time. We flew an A300-600 which were comfortable. The crews were
friendly, served us iranian dishes with good quality but the tea was cold and tasteless.
IRAN AIR customer review : 27 April 2009 : by Adam Paterson
Customer Rating : 2/5
Dubai to Shiraz last year. Rather than paying for a hotel for the evening we camped in the
abandoned kids playground, hidden behind a small house, in the airport. Morning came and we
were ready to leave, our plane was not. We were told all sorts of nonsense, 'the plane will
leave tomorrow, or the day after', 'the plane will leave in a few hours', 'the plane has
broken down', 'there is bad weather preventing flying'. Twelve hours later we left. I spent
24 solid hours in Dubai airport. The best toilets are the oldest ones, furthest away from the
duty free shops, they're less used so hence less filthy.
Finally got on the plane and they'd crammed three flights together into a massive pre-
revolution 747. I felt bad for the staff, copping a lot of flak and working a 14 hour day.
The flight was short, and the delay mammoth, but perhaps it was all worth it because we met so
many people! In short, fly Iran Air if you have free time wanting to meet some locals. If
you're running to any sort of schedule do not fly Iran Air
IRAN AIR customer review : 13 January 2009 : by D Kershaw
Customer Rating : 4/5
Kuala Lumpur-Tehran-Kuala Lumpur. Aircraft was a 747SP. Check in at KUL handled by Malaysia
Airlines. I requested a window seat but didn't get it (full flight). Boarding was about 30
minutes late. The seats were old and ragged. Entertainment on the main screen only (two
Iranian films from the 1970s). Meal service good - two full meals provided. Great amenity kit
handed out. The crew was friendly and attentive - they have pride in their airline, even
though it may not be the most modern. Arrival in Tehran was a little chaotic. Long queues and
baggage claim. Overall it was a good experience. Paid $1100 Australian return for KUL-THR-KUL
which was good value for two 7 hour flights. I would use them again - all part of the
experience of going to Iran.
IRAN AIR customer review : 7 November 2008 : by Hassan Safdari
Customer Rating : 1/5
I had 4 flights in July 2008 with Iran Air. There were the worst flights I've had in my life. The
first flight was London to Tehran. The airplane was so old and the washroom was a big mess. The
flight attendants were so rude and I’ve seen at least 2 load arguments between passengers and the
attendants. The second flight Tehran to Tabriz. The airplane stopped in the middle of runway for the
last minute maintenance. They didn't let us go back to the airport and we had to stay in the
airplane for half an hour without air condition in mid summer. Well, these are nothing comparing the
nightmare I had when I was coming back from Tehran to London. The flight had 5 hours delay; which
seems normal. There were at least 50 passengers among those people including me had a connection
flight to other destination. When we asked the status about our next flight; which we lost it, we've
been told every thing has been organized and they already reserved a seat for our destination. Even
though the Pilot in the airplane made a commitment few times that every thing is ok and we don't
have to worry about our next flight. It was a joke. When we arrived to London, nothing was organized
and Iran air office even didn't know we are coming. When we asked about our connection flight, he
said" Why did you come here? I already called Iran and asked them not to send them here!” After
fighting about 3 hours, we got the hotel to stay over night in London. I lost one day work and flew
to Toronto with British Airways next day. My advice is never taking Iran Air.
IRAN AIR customer review : 1 October 2008 : by R Alirezaieyan
Customer Rating : 4/5
Tehran-Isfahan-Shiraz-Tehran flight. I went on a 90s Fokker 100 from Tehran to Isfahan and to Shiraz
(leased or bought from Iberia since some of the signs were in spanish) which was comfortable. The
ticket only cost $30 for each leg. The service was a lot better than I expected, finding bottled
water in the seat pockets (luxurious compared to the 2 dollars you have to pay to get a cup of water
with American Airlines), giving me a mint before the flight, and serving a Snack. The seats were
comfortable but I did not try the bathrooms (I heard too many stories that they did not work). They
had excellent service for handicapped (my grandmother was with me). Crew is kind and attentive
actually serving to the passengers request, but don't interact much or show emotions. Shiraz-Tehran,
we took a Soviet era Tupolev 154m (which belonged to Iran Air tours) which while having the same
service as mentioned above, was extremely uncomfortable, air conditoning broken, and with all signs
written in Russian - avoid Russian planes at all cost. Don't worry about your luggage since they
take good care of them.
Iran Air - by M Shams
14 August 2008 Customer Trip Rating :
Copenhagen to Teheran and return with an old Boing 747-SP. I would rather to take a hike whole way
next time to Teheran rather than flying with Iran Air. Cabins crew didn't care about passenger -
when ringing them, they never showed up. If you were lucky, you could catch them when passing you.
Iran Air - by Steve Tan
4 June 2008 Customer Trip Rating :
Dubai/Tehran leg on an old Airbus. The flight was full with little room in the overhead bins.
Airconditioning was not working while the plane was on tarmac, so had to endure around 30mins of
stuffy crowded cabin. Cabin crew handed out ice water upon request. Food was nice. Overall it met
expectations (I was not expecting much), given the age of the plane, I was just happy to be landing
in one piece. Return leg on emirates was equally cramped but their food was excellent.
Iran Air - by Mohammad Zia Ebrahimi
27 May 2008 Customer Trip Rating :
IKA-ICN business class. Flight attendants were helpful. Very old 747 SP aircraft. Flight was ontime
and check-in efficient. Last bag on belt was mine at ICN as a business class passenger.
Iran Air - by M Yalfani
22 January 2008 Customer Trip Rating :
Amsterdam-Tehran-Amsterdam, The flight from Amsterdam was on time with an Airbus 300-600. The cabin
crew were friendly, although they avoid smiles as much as possible. The headphone system did not
work in my seat. The food was nice. The return flight has 2.5 h delay due to heavy snow, but in
general I was satisfied of their service, considering the old plane and other facilities.
Iran Air - by Abbas Asim
12 December 2007 Customer Trip Rating :
Karachi to Tehran, Tehran to Mashhad, and then Tehran to Damascus and Damascus to Tbriz, trbriz to
Tehran and from Tehran to Karachi. On international routes, service was quite good, food is hot and
good quantity, while the domestic routes the food is not hot nor tasty. Service at airport was good
but there is a room for improvement. Cabin staff friendly, helpful. Flights were usually on time,
the planes were old Russian on domestic routes that were so uncomfortable.
Iran Air - by George Misioch
10 October 2007 Customer Trip Rating :
Check-in is efficient. Fokker aircraft are ok, while the Russian Tupolev aircraft should be avoided at
all cost. The snack provided was standard. The staff was generally friendly. All in all an average
Iran Air - by E Anderson
20 April 2007 Customer Trip Rating : n/a
Heathrow to Tehran return. The plane was elderly but clean, and
everything worked. Cabin staff friendly and hard working throughout the
flight. Food good and plentiful and drinks were brought when requested.
It appeared to me that the senior cabin staff member was a woman, who
was professional and businesslike. All staff were approachable and I
held a conversation in English with several of them. Behaviour in my
section was very good although in another section there were very noisy
children. No alcohol on board of course. Check in, and clearance through
customs and baggage collection was reasonably quick and straight
forward. I had one internal flight to Shiraz which was excellent. The
only entertainment on the flights to/from Heathrow was a subtitled film
in Farsi, so take a book or i-pod. All in all a good experience. The
Iranian people were exceptionally friendly. A fascinating country well
worth a visit.
Iran Air - by Derek Bryce
30 April 2006
LHR-THR-SYR and THR-LHR. This airline is doing the best it can with the equipment it has. Elderly
(I'm assuming pre 1979) B747-200 in both directions. IR unable to
acquire new Boeings due to US trade embargo. Apparently they now operate
a new A330 on some routes, so perhaps this old girl is on her way out.
The aircraft was clean enough, inside and out, but unavoidably
threadbare inside because of her age. Little things like my reading
light switch operating that of a seat in front of me, bits of plastic
hanging off the arm rest and one of the loos not flushing properly tell
me retirement is long overdue. However, all credit to IR maintenance
staff for keeping her going as long as she has on this busy route! I'd
heard about IR pilots’ legendary landing skills, and can confirm that
these were the smoothest I've experienced in 27 years of flying. More
up to date equipment used on the short connecting flight down to Shiraz:
Fokker 100. Seemed well maintained. In-flight service was fine. Food
simple, but plentiful and seemed less processed than on some western
carriers. Crew are very hard working. Unlike western crews in economy,
they didn't vanish behind a curtain after the meal was served, but
constantly responded to individual requests for drinks. Mostly male
crew, quite senior and with an air of quiet competence. Attentive,
caring but not obsequious which conformed with the approach to service I
experienced generally in Iran during my stay. Perhaps it's mandated by
the proprieties of public inter gender relations in Iran, but I remember
a female crew member asking me if I'd like 'coffee or tea'....no smile,
but with an air of seriousness that one might use when making a sincere
inquiry about someone's health. Quite charming really! Finally, I'd like
to echo the sentiments of a previous user in this forum by confirming
that Iran Air are a cost effective means to get to a fascinating, safe,
friendly and civilised country.
Iran Air - by F Nikkhah
1 September 2005
I have flown on Iran Air for many years, but our last couple of flights put me off.
On one flight, travelling with our little girl of 9 months, there were no nappy
changing facilities provided in the toilets. We asked one of the stewards and he said "Is this your
first time flying with Iran Air?" (ie what do you expect from us). So we had to change the soiled nappy
on the floor of the aircraft, not very pleasant for the other passengers I am sure!
The entertainment is next to nil. Iranian movies are shown via old-style projectors
and often the headphone sockets dont work. On our flight the entire left hand side did not work (no
sound). On a previous flights, although seated in non-smoking, some passengers insisted on
smoking. I raised this with the steward and he was reluctant to impose authority and ask the
passengers to stop smoking. I had to get up and do it myself, which is what the crew should have done.
The aircraft are very old and safety comes to mind. Overall control of passengers by
crew is very low. Aircraft is still on the runway after touchdown, and passengers are getting
their hand-luggage and standing up, without much intervention by the cabin crew.
Iran Air - by P Garay
7 June 2005
Iran Air has very good inflight catering - the food is good quality, and you have a choice of two entrees, both hot meals.
However, there is a fleet of old Boeings which look like they should be retired and grounded soon, and at 30,000 feet you
really start to think about things like that. Flight attendants are very friendly, attentive, helpful and courteous, however
they are also very casual when it comes to safety. They do not enforce safety rules as rigidly as Western or European
carriers do, and when I alerted one of them that someone had been smoking in one of the lavatories (very dangerous - one of
the many causes of cabin fires) his answer was a mere, "really?" and that was the end of it. Also, passengers were leaving
their personal belongings next to their seats where they were cluttering the aisles, and one had to be careful not to trip
over them, and once again the crew members made no attempt to get them to stow their belongings in the overhead bins or
underneath their seats. Inflight entertainment is generally a Persian movie with English subtitles, and for those who do not
speak or understand Farsi the small and fast-moving subtitles can cause your eye-muscles to work overtime. Another complaint
I have is that the flight attendants made no attempt to remind those seated in the non-smoking section to put their cigarettes
out, and being an asthma sufferer I had to remind three passengers in my vicinity that they were seated in the non-smoking
section. They did have the good grace of putting out their cigarettes, but I did not like being in that position. That was
the flight attendants' job, not mine. I would like to end my comments on a positive note however. Iran Air offers you the
opportunity to fly for half of what Western carriers would charge you, making travel to the Middle East easy and affordable.
It also offers you the opportunity to experience Persian hospitality, which is as old and ancient as Persia (Iran) itself.
Crew members are delightfully pleasant and accomodating. Connections between Iran Air and other carriers serving European
hubs are generally good, and this particularly benefits expatriate Iranians living in the United States or Canada who wish to
fly back to the old country on vacation, with easy connections in Europe. For business travellers destined to other points in
the region, Iran Air is a good choice, as it services most major airports in the Gulf and Middle East, as well as some in
Iran Air - by Manuel Kliese
6 March 2005
CGN-HAM-THR at the end of December 2004 and back January 2005. First of all our flight was
originally CGN-THR, but due to one or another reason they flew to HAM first, filled up the rather
old but clean A310-300 with further passengers and then proceeded to THR. The result was that we
arrived 6 hours delayed compared to what was previously planned. At least they called us one day
before departure and told about the itinerary change. Furthermore we got a voucher of EUR 15,- each
for use in restaurants at CGN due to the delay.
Inflight service was nice, food was fine and women did not have to wear the headscarf onboard
Also took domestic flight at several occasions when travelling in Iran. THR-IFN, IFN-SYZ, KSH-THR
and BND-THR (intermediate stop at IFN) on F100, B727 and A300B4 were fine, on time,
good catering. They keep an old fleet
that well-maintained and clean.
Iran Air - by A Singer
12 October 2004
Tehran-Esfahan-Tehran on a Fokker. Iran Air are a bit dubious on the ground, but the
service was good in the air. There is plenty of leg room and a very relaxed approach to hand-
luggage. The pilots line up for final approach at a very low altitude though which is a bit disconcerting.
Iran Air - by Andrew Pavitt
10 October 2004
Flew on Iran air earlier this week from Tehran to Beirut. The flight itself was on time and a
reasonable meal was served. But what surprised me is that as soon as the plane landed and whilst
still taxing to the gate people were are up getting bags out of the overhead lockers and beginning
to queue at the door!. We hadn't even made it off the runway. The flight
attendants didn't do or say
anything. Surely this is a safety issue!
Iran Air - by R Kalia
22 November 2003
Flew domestic flights on Iran Air (Shiraz-Isfahan, Isfahan-Tehran). They were efficient, punctual
and polite, and flights are very cheap. Tehran airport is a mess.
Iran Air - by Maziar Baqali
16 October 2003
Flown the Frankfurt-THR route. In my
experience, I have never heard an airline flying to THR cheaper than Iran Air
does, and the
pilots are obviously very skilled.
But there are negative sides to flying Iran Air. First of all, although their Aibus fleet is
one of the safest in the world, their other aircrafts (Boeing747(SP),727 and
Russian aircraft) are
one of the oldest and most dangerous - so my advice, try to avoid these aircraft when
flying Iran AIr. Luckily most European flights are with the Airbus fleet. I also know,
that the poor shape of their Boeing fleet is not caused by neglect, but the fact that the Iranian
government can't buy spare parts for these aircraft from the US (politics and
stuff). Also inflght
entertainment is almost non-existent (not even in their Business class), especially if you don't like
Farsi spoken movies shown on a projector, so bring a book/magazine/walkman or whatever.
My advice is to fly Iran Aar if you are sure that they are using an Airbus
aircraft, and if you are more concerned about your budget then about stuff like inflight
entertainment or alcoholic drinks.
Iran Air - by Georges Godoy
1 September 2003
In my own opinion, the technical state of the fleet is quite poor, but
there is not any solution for it since the embargo placed by US doesn't allow the Iranians to
improve the technical profile of the planes. Food is standard and inexpensive. I do not remember to have more than two different servings options
in all of my flights. a "Tortilla" of potatoes, eggs and soft drink, salad, but nothing extra.
Perhaps rice with chicken in the Iranian way, and nothing more.
But I have to emphasise and recognise that Iranians are perhaps the most friendly and "ready to do"
air crew of the world! They are fantastic. And it happens in all of the flights. Always with a
smile, and ready to do their best!
Iran Air - by Sima Mahdavi
13 August 2003
I have used Iran Air for several Asian and Euro destinations as well as many domestic flights. It
was always a B747 for international and A300/B727 for domestic flights. The flight attendants are
mixture of old ladies and young guys with beard and mustache. Apart from that their service is not
bad. There seems to be a clear distinction between flight attendants before and after revolution.
The former are very prestigious. Food is great! There is basically no entertainment so don't wait
for it. But the flights are comfortable. It is a warm environment and I like it. Airports are like
train stations in Europe - if not worse. But it is better than Indian or Pakistani airports
anyway! When flying with an Iran Air B747 just remember it is 25 years old! One great advantage of
this airline is the cheap domestic flights but apparently that is not going to last long.
Iran Air - by Zaki Abbas
3 May 2003
Air only operates from one city of Pakistan and that is Karachi, where it has flights every
Wednesday. The flights are always late, and it has become a routine for frequent flyers, last time
it was 3 hours late! The aircraft used for international routes are old Boeings or Airbus A-300s, and there is almost
no onboard entertainment. For domestic travels, Iran Air uses the name of Iran
Air Tours The aircrafts used are mostly old Russian aircraft, and
almost every time I travel, the trip has been a jerky and turbulent one - specially the
landings. Only snacks, like juice, pistachios, and cakes are offered during domestic flights. The
airports all over Iran are very simple, but
are neat and clean. One thing must be admitted that Iran Air is very cheap - whether
travelling international or domestic routes as compared to other countries airlines. All in
all, I would suggest travelling Iran Air just for the sake of adventure and fun
- if not for
Iran Air - by Shabab Attarzadeh
13 April 2003
I fly with a majority of Iranian carriers such as Mahan Air, Kish Air and Asseman. Out of them Iran
Air still has her prestige in being the countries national carrier. The food onboard is terrific but
unfortunately all it lacks is customer service. I don't blame Iran Air for her old fleet as this is
due to the sanction by America. My flight from Dubai to Tehran (A310) was one to remember as I had
been onboard the same aircraft a year before but with a different livery (former Emirates).
Iran Air - by Farhad Ghiyasiv
18 November 2002
I have flown Iranair Paris to Tehran and back. The airplane was very old (B747) but
the economy class seats had more knee room than even some business classes and certainly more than
BA and KLM Economy class on long haul flights. The food was also good and plentiful. The onboard
entertainment was very poor - a Farsi film shown by way of an old fashioned projector.
Iran Air - by A Sima
04 August 2002
Iran Air, used to be one of the most prestigious Airlines in the Middle East, but now, I think even
two Star ranking is a bit of a push, for an airline that has outdated old fleet (lacking customer
service), but charges the prices similar to well known airlines like BA and Lufthansa!!
The passenger facilities in Tehran Airport are almost non-existence, and no arrangements have been
made to make the flight connections easier for passengers trying to make their onward journey within
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