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Air Caraibes - by J Cangan
20 November 2005 Customer Trip Rating : n/a
Air Caraibes is a very good and competitive airline. Better than Corsair
which is frequently delayed. Air Caraibes A330 offers space and the
quality of service is high.
Air Caraibes - by Simon Dobson
4 June 2005
Customer Trip Rating : n/a
St Martin to St Barts 22nd May. Total confusion and chaos at boarding. Although booked on Air
Caraibes we travelled on St Barth Commuter, no idea why!. Luckily luggage did arrive with us. St
Barts to St Martin 29th May. It took half an hour for Air Caraibes to check in 5 passengers. We
stood and waited in a boiling hot check in queue which just grew longer and longer. Some passengers
were told to go away and come back later as they refused to check them in early for their flights.
The check-in staff are rude with a couldn't care less attitude. There was only one man on the desk
who clearly didn't know and didn't care what he was doing, there were three other staff in the
office behind the check-in desk doing nothing but eating and drinking. This was low season, I hate
to think what it is like in high season!
Air Caraibes - by A Thoke
12 April 2005
Customer Trip Rating : n/a
I would not recommend travel on Air Caraibes. They cancelled our return flight from
St. Barths to St. Maarten in February with no prior notice, leaving us standing at the gate. The airline offered
no alternative transport and refused to refund the unused portion of our tickets on the spot. The
counter staff told us we had to apply for a refund through our travel agent. It has been 45 days
since we submitted the refund request via our travel agent and Air Caraibes has still not refunded
the fares. While the ground personnel in St. Maarten were professional and polite, the agents in St.
Barths provided no assistance when our luggage did not arrive with us on our inbound flight (a
frequent island occurence), did not answer the phone when called to inquire about the luggage the
next morning and kept patrons waiting at the counter for 5 to 10 minutes while chatting
amongst
themselves in their office a few feet away. They were surly and seemingly annoyed by the presence of
customers -- an odd attitude on an island dependent on tourism.
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