AIR CARAIBES review : 19 April 2009 : by J Bristol

Customer Rating : 1/5

We just had the most miserable experience with Air Caraibes and will never fly them again. On the trip from St. Maarten to Gaudeloupe via St. Barths, they flew is to St. Barths then upon arrival we were told we had to return to St. Martin (Grande Case) and fly to Guadeloupe. No instructions as to how to make the transfer. On our flight from Guadeloupe to St. Barths, we were flown first to St. Maarten again, with no indication that we were not going directly to St. Barths until we boarded the plane. Then waited 3 hours in St. Maarten with no advice from the gate agents who would not even answer questions, before being rushed onto a WinAir flight to St. Barths with 10 minutes notice.

Air Caraibes - by J Cangan

20 November 2005  Customer Trip Rating : n/a

Air Caraibes is a very good and competitive airline. Better than Corsair which is frequently delayed. Air Caraibes A330 offers space and the quality of service is high.

Air Caraibes - by Simon Dobson

4 June 2005   Customer Trip Rating : n/a

St Martin to St Barts 22nd May. Total confusion and chaos at boarding. Although booked on Air Caraibes we travelled on St Barth Commuter, no idea why!. Luckily luggage did arrive with us. St Barts to St Martin 29th May. It took half an hour for Air Caraibes to check in 5 passengers. We stood and waited in a boiling hot check in queue which just grew longer and longer. Some passengers were told to go away and come back later as they refused to check them in early for their flights. The check-in staff are rude with a couldn't care less attitude. There was only one man on the desk who clearly didn't know and didn't care what he was doing, there were three other staff in the office behind the check-in desk doing nothing but eating and drinking. This was low season, I hate to think what it is like in high season!

Air Caraibes - by A Thoke

12 April 2005   Customer Trip Rating : n/a

I would not recommend travel on Air Caraibes. They cancelled our return flight from St. Barths to St. Maarten in February with no prior notice, leaving us standing at the gate. The airline offered no alternative transport and refused to refund the unused portion of our tickets on the spot. The counter staff told us we had to apply for a refund through our travel agent. It has been 45 days since we submitted the refund request via our travel agent and Air Caraibes has still not refunded the fares. While the ground personnel in St. Maarten were professional and polite, the agents in St. Barths provided no assistance when our luggage did not arrive with us on our inbound flight (a frequent island occurence), did not answer the phone when called to inquire about the luggage the next morning and kept patrons waiting at the counter for 5 to 10 minutes while chatting amongst themselves in their office a few feet away. They were surly and seemingly annoyed by the presence of customers -- an odd attitude on an island dependent on tourism.