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bmi British Midland Airways Customer Reviews and bmi Passenger Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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bmi British Midland Airways customer review : 30 August 2010 by A Panah (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-IKA. Online check-in easy in London (not available in Tehran). Small seat-pitch on A321
and inflight entertainment only provided on overhead screens on a 6-hour flight. Food was
tasty but small both ways. Return flight a disaster as, due to the load and amount of baggage,
the plane was forced to land in Amsterdam to be refuelled, delaying us by 2 hours. Overall, a
poor experience, not worth the huge price paid.
bmi British Midland Airways customer review : 27 August 2010 by David Draper (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London to Baku. Normally good service but flight ruined by staff allowing people to drink own
alcohol. Man behind me sick all over young lady and he just laughed -. man opposite constantly
swearing (drunk again) even though young child just in front. Flight one of the most expensive
in the world and food poor - offered 'meat or vegetable'! As no real competition expensive and
second rate service.
bmi British Midland Airways customer review : 20 August 2010 by P Treanor (France)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bordeaux to Manchester. Cabin staff okay, ground staff surly and miserable. They need more
training in customer care and being pleasant with the general public.
bmi British Midland Airways customer review : 10 August 2010 by F Husain (Singapore)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew bmi with 2 infants from London to Belfast, after having traveled for more than 14 hours
from Singapore. Missed flight connection due to security delays then had to wait 9 hours at
London Heathrow. Onboard, my toddler (2yrs old) was agitated and did not want to sit in his
own seat - we asked for an extra child seat belt so that he could sit on our lap during take
off. Was refused one and then upon insistence, the stewardess threw one at him saying "here it
is - we don't have time to be mucking around with seat belts". In any other airline,
especially in Asia, you would never find such pure rudeness.
bmi British Midland Airways customer review : 10 August 2010 by G Bemrose (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAN-EDI. Simple snack and drink offered free, and FA was apologetic that she ran over my foot
with the trolley - no harm done. I like the seating, ERJ145 has a single seat on one side
and two on the other, leather seats.
bmi British Midland Airways customer review : 7 August 2010 by J Brown (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
A handful of recent flights between London Heathrow and Glasgow with BMI. The new premium
check-in area at LHR-T1 is a breeze to use, sadly the check-in kiosks are not. The refurbished
domestic lounge at Heathrow is comfortable and reasonably served for pre-flight refreshments.
Glasgow's older lounge less so, but it's functional enough. BMI staff generally friendly and helpful.
bmi British Midland Airways customer review : 29 July 2010 by John MacKenzie (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-Aberdeen. Excellent service from BMI, ground and cabin staff. Timekeeping excellent.
bmi British Midland Airways customer review : 27 July 2010 by D Lee (Singapore)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-London-Berlin. BMI's checked luggage policy is annoying, they won't through-check
your bags if you've booked separate tickets with the airline! Nonetheless, checked baggage
from Manchester arrived 15 minutes after flight arrival in London, straight to the BMI bag
drop and no problems from there on (bags quickly offloaded upon arrival in Berlin, they were
practically ready after immigration!). Can't say much about the on-board service: for the
Manchester-London leg it was short so services were minimum - complimentary sandwich and drink
on London-Berlin leg, once again, service not amazing. This is a good enough airline if you're
looking to do business travel or if you're in a hurry.
bmi British Midland Airways customer review : 18 July 2010 by Peter Cartledge (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London - Amman. Late again - this route's punctuality is not good. Food barely edible. In
flight entertainment, one programme fits all drop-down screens are just not acceptable. Cabin staff OK.
bmi British Midland Airways customer review : 14 July 2010 by John MacKenzie (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ABZ-LHR. Service excellent from ground and cabin staff, however once again the 1520 service
from Aberdeen to LHR was late - this time by an hour. I use this service about 5 times per
year, and it's always late due to problems at Heathrow.
bmi British Midland Airways customer review : 10 July 2010 by Tony Locantro (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to TXL return on A319. We found the seat pitch excellent, staff cheerful, free snacks an
added bonus and the flight experience exceeded our expectations. The only downside was that at
LHR we walked to Luthansa area only to be re-directed back to BMI. Perhaps it could be made
clearer for those with LH tickets where the flight is operated by BMI. Nevertheless and
outstanding service, and the efficiency at TXL puts other airports to shame.
bmi British Midland Airways customer review : 30 June 2010 by Paul Harvey (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMM-LHR Economy Class. Economy half full and on initial leg from Addis to Amman there were few
passengers. Consequently service was good, a drink, then breakfast and frequent rounds of
water / juice. Timekeeping good with a slightly ahead of time departure and 45 minutes ahead
arrival. The inflight entertainment system showed its age and no sound could be heard in some
rows of seats (is this one of the most frequent complaints from passengers?) The buses arrived
at the plane promptly, therefore there was little annoyance at not parking at a gate.
bmi British Midland Airways customer review : 29 June 2010 by S Pearson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LBA-OSL via BRU. LBA-BRU-LBA sectors with BMI and great value for money. Early morning flight,
but crew on the ball. Baggage checked to OSL as all flights booked on 1 ticket. Online checkin
was fine, and boarding card for BRU-OSL with SAS given at LBA baggage drop. Cabin attendant
was friendly, drinks and cheese roll complimentary. BRU-LBA was equally pleasant. Very tasty
sandwich and nice wine, again complimentary.
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