bmi BRITISH MIDLAND   Customer Reviews and Passenger Trip Reports

bmi BRITISH MIDLAND customer review :  15 November 2009 by A Sahakyan   (Italy)

Yerevan to London Heathrow in Business class. The check-in was quick and easy, plane took off on time and landed earlier. Business class was comfortable with spacious seats and leg room. During the flight a menu with several options and selection of wines was offered. Food delicious. The crew was helpful yet a bit stiff. During a 5.5h flight numerous channels were available to passengers.

bmi BRITISH MIDLAND customer review :  3 November 2009 by D Woollams   (UK)

Flew with bmi to Dalaman return to Manchester (Charter flights operated on behalf of Custom Flights). Outbound was delayed around 90 minutes, no explanation or apology given on the aircraft or at the departure gate. No inflight meal (Which we knew about) no inflight entertainment for a 4hour 30 mins flight. Cabin crew did 4 drinks services and 2 duty free service, just too many. Return flight delayed around 3 hours due to a technical fault with the emergency exit chute. Not a very good impression for our first flight with bmi.

bmi BRITISH MIDLAND customer review :  20 October 2009 by D Ward   (UK)

Heathrow-Damascus return, business class. Amazing business lounge, nice food and well stocked bar. Flight left early in both directions with helpful staff on board. In both direction had newer aircraft with on demand IFE.

bmi BRITISH MIDLAND customer review :  18 October 2009 by B Martin   (Ireland)

London Heathrow to Dublin. Used self-service electronic check-in unit at Heathrow which was very easy and simple to use. However, there was a considerable delay at Terminal 1 between checking in and depositing one's bag, which effectively negated the efficiency associated with electronic check-in. FA's professional and plane was clean. It is a pity BMI do not offer some sort of free drink or snack on board.

bmi BRITISH MIDLAND customer review :  13 October 2009 by Robert Szocik   (UK)

MAN-LHR A319 not much more than half-full. Flight attendants friendly and attentive. A bargain fare at £32. Some of my previous bmi flights have not been so good, but this was a near- perfect domestic flight in every way.

bmi BRITISH MIDLAND customer review :  6 October 2009 by E Connor   (Spain)

LHR-PMI. Have used BMI for quite a few years and have never been totally satisfied but they do fly this route which is important to me, so I to accept the cancellations and time changes, which are frequent. Once again I am booked only to receive an email to tell me this route has now been cancelled for the whole winter period. They will organise an alternative flight for me, which of course there is none - I am left to phone them at my expense and find an alternative flight myself.

bmi BRITISH MIDLAND customer review :  5 October 2009 by Yevheniy Kahanovych   (Ukraine)

KBP to LHR and back last week. Online sale and check in worked well. Check-in/bag drop off both ways was fast. Economy cabin seating varies as they don't have a standard seating across their fleet. A320 first leg it was a plane with seats taken from BA long-haul with upholstery covering places where PTV monitors used to be. So seat pitch and recline was excellent. Food was good both ways, and crew nice and efficient. On the second leg seating was so so with little recline and shorter seat pitch. it's important on 3,5 hr flight. Ticket price was a great deal, even cheaper then low-cost competitor.

bmi BRITISH MIDLAND customer review :  5 October 2009 by David Callander   (UK)

LHR-CAI in Economy. Seats good as I had checked-in online the day before. Quick drinks service, brunch served 2 hours into flight was good. Ordered Diabetic meal and quality was good.

bmi BRITISH MIDLAND customer review :  28 September 2009 by Ian Waddell   (UK)

LHR-Hannover return. T1 is quite pleasant these days although one does have to walk a long way occasionally to the gate. This route is operated by the small Embraer, which is excellent and single cabin crew member can deal with food and drinks service in 10 minutes. Excellent flights, return ahead of time despite five minute wait for stand at T1.

bmi BRITISH MIDLAND customer review :  17 September 2009 by J Escobar   (UK)

LHR-TLV return. T1 at LHR is a breeze. Economy on A330 was good. Excellent crew and attentive service. Drinks (including alcohol) and bites served first, lunch offered which was quite edible. Individual screens available (non AVOD) with a dozen channels. Return a similar experience.

bmi BRITISH MIDLAND customer review :  15 September 2009 by Dave Ricketts   (UK)

I was booked Cologne-East Midlands later in the month (travelling out somewhere else by another carrier.) BMI have cancelled the route. I got an e-mail saying they would be in touch about alternative arrangements. I got a phone message to call their overseas call- centre. Rang them, and was assured that it was all in hand, and that they would get back. Heard nothing, so called them again. Person in call centre said that they could fly me back to Heathrow. I suggested that I wanted to go back to the Midlands. To cut a long story short, it transpired that they had no availability to the UK, including Heathrow, on the date I was travelling back. This was due "to my travel class" and the short notice before I was travelling. I pointed out that the short notice was due to their cancellation of the route. I've got a refund, as and when it appears, but no travel home. Maybe I'd be as well off travelling Lo-Cost.

bmi BRITISH MIDLAND customer review :  15 September 2009 by David Worcester   (UK)

Heathrow to Cairo return in Business. The No1 lounge is comfortable but the food selection is not as good as BA. Chaotic boarding but onboard the crew were excellent and seats very comfortable - the food was good even if the portions are small. Luggage retrieval poor, why put priority tags on if your luggage comes out after economy luggage. Return flight again chaotic boarding, no business priority. Crew good, excellent service. Luggage retrieval at Heathrow hopelessly slow. My bag was first but my friends arrived 13 minutes after mine and yet we checked in together and both in Business. Overall though two excellent flights, I just hope they survive.

bmi BRITISH MIDLAND customer review :  2 September 2009 by C Fraser   (UK)

Heathrow - Tel Aviv. Checked-in quickly at premium check-in area which had exclusive and relaxing feel. Visited the new lounge which was very modern and staff very welcoming. Onboard the cabin manager came around and introduced herself to passengers in business and onboard chef brought out the menu. The food was very tasty and well presented. Although it wasn't a long flight it was nice to have a flat bed as it was a night flight.

bmi BRITISH MIDLAND customer review :  25 August 2009 by D Thomas   (UK)

Damascus to London Heathrow. Full flight but that does not excuse the condescending and unhelpful attitude of the cabin crew.

bmi BRITISH MIDLAND customer review :  18 August 2009 by Tony McLaughlin   (UK)

I have flown extensively between LHR and BFS on this airline. This time around I was flying EDI to LHR. I was a bit shocked to find that BD59 was operated by one of their regional aircraft, the Embraer 145. I was expecting an Airbus. The flight however was fine and I have no issues with BMI - just flagging this in case people do not like to fly in the smaller jet.

bmi BRITISH MIDLAND customer review :  13 August 2009 by R McCulloch   (UK)

My United flight from Denver to Heathrow was diverted to Chicago because of a medical emergency onboard so I arrived at Heathrow over 24hrs late thus missing my connecting flight to Glasgow with BMI( I flew with them because of being allied with United in Star Alliance) my original roundtrip flight with them had cost £70 they then wanted to charge me £198 for a one way flight to Glasgow. I understand that I had 2 separate reservations but just the way I was treated by BMI after a hellish trip - not even any attempt to accomodate me. I will never fly BMI again even though they are part of Star Alliance.

bmi BRITISH MIDLAND customer review :  7 August 2009 by D Flint   (UK)

LHR to TXL return economy on a codeshare with Lufthansa operated by BMI. Was disappointed to find it was BMI, but was pleasantly surprised. Seats and comfort perfectly adequate for a short haul flight. Timely departures, friendly staff and good service on board. No issues whatsoever.