bmi British Midland International Customer Reviews and Passenger Trip Reports

Check bmi British Midland International passenger information in our customer travel guide

bmi British Midland Economy class seat reviews

New short-haul Business class seats comfortable

bmi British Midland official 3-Star Ranking

Good Business Class arrivals lounge at LHR

bmi British Midland Lounge Reviews

Angled long-haul A330 business class seat

bmi British Midland Aircraft Seat Plans

Complimentary meals available on all flights

bmi British Midland Business class seat reviews

30kg economy hold baggage allowance on mid/long haul flights

bmi British Midland Passenger seat tips

31 inch Economy Class seat pitch onA330's feels cramped

Airline Reviews

Airline Seat Reviews

Airport Reviews

Early morning flight from Leeds to Brussels delayed due to unscheduled pick-up of passengers at Nottingham. Many people on business were late for meetings. Apparently this is a regular occurrence. Missed our connection to Marseilles - spent 4 hours at Brussels airport being sent from counter to counter trying to re- book onto next flight. Arrived at Marseilles at 5pm instead of 11am. Our boarding pass was messed up at Leeds and we were not given any baggage receipts. Would not travel bmi again.

London to Moscow return. Both flights on time. Outward overnight flight on a A321 - the plane was clean, service was pretty good, very personal. Inward flight was on A320 - again the plane was clean, well maintained, food and service were outstanding. Hope this doesn't change after the take-over.

HAJ-LHR, ERJ 145 - Flight was half empty, maybe 15 people for 45 seats! Nice, clean cabin but old leather seats. Only 1 cabin crew, who was nice and helpful. No free bar service like other LH/BA/IB group carriers. Value for money is very low, if not absent. I would like to see BA takeover this route and make it more profitable, however its highly unlikely. HAJ is a very efficient airport with good stores in the building. Would not recommend BMI at all considering their very high fares on European destinations.

Airline staff at BMI in Belfast George Best City Airport were unfriendly. The lady at the check-in counter complained that we should have used the computer terminal to check-in. We were unable to do the online check-in because of travelling with an infant. Further to that, check-in staff allocated a seat in the last row for my family travelling with an infant. We were the last to get off the plane when our connecting time in Heathrow was only 1.5 hours! Staff knew this very well after our long discussion with BMI counter staff when they were unable to issue the connecting boarding pass for our onward flight.

ABZ-LHR the connecting to UA. Check-in had to be done at the kiosk then drop luggage point. Was a bit pointless as the agent had to re-check me in. On the plus side they did not charge me for excess baggage weight which was over 7 kgs. Flight was delayed due to fire alarm at the airport which left an hour late. EMB145 operated by regional, forgot how small it was. Onboard service nil. Flight crew were very informative and in the end reduced the delay only to 30mins once we arrived at LHR.

I hope BA/IAG restore BMI to it's former glory, Lufthansa have not provided a good service. The diamond club call centre is painfully awful, and their current routes are pathetic. I used to fly with them regularly (Spain mostly) but they do not fly to anywhere I need/want to go now. Lufthansa are incredibly good on their own, but they have treated BMI like the poor relation.

MAN-LHR. A319 aircraft. Originally meant to fly on embraer 145 jet. Was disappointed of change of aircraft. Cabin crew professional and efficient throughout. New cabin interior was nice and comfortable for 35 minute flight. Will miss bmi when it gets taken over from British Airways. bmi offer good service like BA, but with much more competitive fares.

LHR-BHD-LHR. Never a problem with this airline, however their LHR T1 check-in can get busy as it is also the check-in for Lufthansa, Austrian and a few other airlines. Brand new or refurbished A319s, and good crews. Had row 8 on the return leg, and I noticed it was in front of the curtain for business class. However the cabin crew were all over this, and the paying catering service was started at Row 6. Having said that on the A319, all the seats are the same, with only Row 1 offering extended legroom.

MAN-LHR-WAW booked via Star Alliance partner LOT, domestic legs with bmi. bmi cancelled the outgoing domestic flight twice, without informing me of the changes, LOT informed me of the second change. I eventually flew to LHR with BA as I couldn't risk missing my flight to WAW. Well over an hour was spent on phone to the bmi call centre, who were very obstructive at times, and kept telling me to phone LOT. Changes were eventually made through bmi. Return flight to MAN was fine - a comfortable Embraer 145 with the usual excellent onboard crew.

LHR-AMM-LHR on A320. Check-in and boarding at LHR and AMM easy. Both flights completely full. Condition of both aircraft good, and seat reasonably comfortable. Food poor, and service from cabin crew very average.

Had a couple of days in Aberdeen and flew BMI both ways on an ERJ145. Flights were on time, the plane was nice and clean, the seats were leather and comfortable and the service was very good. Had no complaints at all, I would fly with them again.

LHR-BSL. Codeshare with LX. BMI plane with LH interior. Web check-in went well (only 24 hours before flight only). Purser very friendly and chatty. 2 other crew members, one professional, one not interested at all. Nice warm wrap served. Surprised to given hot food. Full bar service. Flight good for price. No IFE.

As an addition to my review on 15 March, BMI have now rescheduled my departing flight Man-FRA as well, How on earth can anyone make plans if they do not stick to their schedules. I will avoid them from now on which means avoiding Heathrow.

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