bmi British Midland Airways  Customer Reviews and bmi Passenger Trip Reports

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bmi British Midland Airways customer review :  30 August 2010 by A Panah   (UK)

LHR-IKA. Online check-in easy in London (not available in Tehran). Small seat-pitch on A321 and inflight entertainment only provided on overhead screens on a 6-hour flight. Food was tasty but small both ways. Return flight a disaster as, due to the load and amount of baggage, the plane was forced to land in Amsterdam to be refuelled, delaying us by 2 hours. Overall, a poor experience, not worth the huge price paid.

bmi British Midland Airways customer review :  27 August 2010 by David Draper   (UK)

London to Baku. Normally good service but flight ruined by staff allowing people to drink own alcohol. Man behind me sick all over young lady and he just laughed -. man opposite constantly swearing (drunk again) even though young child just in front. Flight one of the most expensive in the world and food poor - offered 'meat or vegetable'! As no real competition expensive and second rate service.

bmi British Midland Airways customer review :  20 August 2010 by P Treanor   (France)

Bordeaux to Manchester. Cabin staff okay, ground staff surly and miserable. They need more training in customer care and being pleasant with the general public.

bmi British Midland Airways customer review :  10 August 2010 by F Husain   (Singapore)

Flew bmi with 2 infants from London to Belfast, after having traveled for more than 14 hours from Singapore. Missed flight connection due to security delays then had to wait 9 hours at London Heathrow. Onboard, my toddler (2yrs old) was agitated and did not want to sit in his own seat - we asked for an extra child seat belt so that he could sit on our lap during take off. Was refused one and then upon insistence, the stewardess threw one at him saying "here it is - we don't have time to be mucking around with seat belts". In any other airline, especially in Asia, you would never find such pure rudeness.

bmi British Midland Airways customer review :  10 August 2010 by G Bemrose   (Australia)

MAN-EDI. Simple snack and drink offered free, and FA was apologetic that she ran over my foot with the trolley - no harm done. I like the seating, ERJ145 has a single seat on one side and two on the other, leather seats.

bmi British Midland Airways customer review :  7 August 2010 by J Brown   (UK)

A handful of recent flights between London Heathrow and Glasgow with BMI. The new premium check-in area at LHR-T1 is a breeze to use, sadly the check-in kiosks are not. The refurbished domestic lounge at Heathrow is comfortable and reasonably served for pre-flight refreshments. Glasgow's older lounge less so, but it's functional enough. BMI staff generally friendly and helpful.

bmi British Midland Airways customer review :  29 July 2010 by John MacKenzie   (UK)

LHR-Aberdeen. Excellent service from BMI, ground and cabin staff. Timekeeping excellent.

bmi British Midland Airways customer review :  27 July 2010 by D Lee   (Singapore)

Manchester-London-Berlin. BMI's checked luggage policy is annoying, they won't through-check your bags if you've booked separate tickets with the airline! Nonetheless, checked baggage from Manchester arrived 15 minutes after flight arrival in London, straight to the BMI bag drop and no problems from there on (bags quickly offloaded upon arrival in Berlin, they were practically ready after immigration!). Can't say much about the on-board service: for the Manchester-London leg it was short so services were minimum - complimentary sandwich and drink on London-Berlin leg, once again, service not amazing. This is a good enough airline if you're looking to do business travel or if you're in a hurry.

bmi British Midland Airways customer review :  18 July 2010 by Peter Cartledge   (UK)

London - Amman. Late again - this route's punctuality is not good. Food barely edible. In flight entertainment, one programme fits all drop-down screens are just not acceptable. Cabin staff OK.

bmi British Midland Airways customer review :  14 July 2010 by John MacKenzie   (UK)

ABZ-LHR. Service excellent from ground and cabin staff, however once again the 1520 service from Aberdeen to LHR was late - this time by an hour. I use this service about 5 times per year, and it's always late due to problems at Heathrow.

bmi British Midland Airways customer review :  10 July 2010 by Tony Locantro   (Australia)

LHR to TXL return on A319. We found the seat pitch excellent, staff cheerful, free snacks an added bonus and the flight experience exceeded our expectations. The only downside was that at LHR we walked to Luthansa area only to be re-directed back to BMI. Perhaps it could be made clearer for those with LH tickets where the flight is operated by BMI. Nevertheless and outstanding service, and the efficiency at TXL puts other airports to shame.

bmi British Midland Airways customer review :  30 June 2010 by Paul Harvey   (UK)

AMM-LHR Economy Class. Economy half full and on initial leg from Addis to Amman there were few passengers. Consequently service was good, a drink, then breakfast and frequent rounds of water / juice. Timekeeping good with a slightly ahead of time departure and 45 minutes ahead arrival. The inflight entertainment system showed its age and no sound could be heard in some rows of seats (is this one of the most frequent complaints from passengers?) The buses arrived at the plane promptly, therefore there was little annoyance at not parking at a gate.

bmi British Midland Airways customer review :  29 June 2010 by S Pearson   (UK)

LBA-OSL via BRU. LBA-BRU-LBA sectors with BMI and great value for money. Early morning flight, but crew on the ball. Baggage checked to OSL as all flights booked on 1 ticket. Online checkin was fine, and boarding card for BRU-OSL with SAS given at LBA baggage drop. Cabin attendant was friendly, drinks and cheese roll complimentary. BRU-LBA was equally pleasant. Very tasty sandwich and nice wine, again complimentary.