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bmi British Midland International Customer Reviews and Passenger Trip Reports
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bmi British Midland International Customer review : 15 May 2012 by E Easton (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Early morning flight from Leeds to Brussels delayed due to unscheduled pick-up of passengers at Nottingham.
Many people on business were late for meetings. Apparently this is a regular occurrence. Missed our
connection to Marseilles - spent 4 hours at Brussels airport being sent from counter to counter trying to re-
book onto next flight. Arrived at Marseilles at 5pm instead of 11am. Our boarding pass was messed up at
Leeds and we were not given any baggage receipts. Would not travel bmi again.
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bmi British Midland International Customer review : 8 May 2012 by S Redfern (UK) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London to Moscow return. Both flights on time. Outward overnight flight on a A321 - the plane was clean,
service was pretty good, very personal. Inward flight was on A320 - again the plane was clean, well
maintained, food and service were outstanding. Hope this doesn't change after the take-over.
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bmi British Midland International Customer review : 1 May 2012 by A Ihao (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HAJ-LHR, ERJ 145 - Flight was half empty, maybe 15 people for 45 seats! Nice, clean cabin but old leather
seats. Only 1 cabin crew, who was nice and helpful. No free bar service like other LH/BA/IB group carriers.
Value for money is very low, if not absent. I would like to see BA takeover this route and make it more
profitable, however its highly unlikely. HAJ is a very efficient airport with good stores in the building. Would
not recommend BMI at all considering their very high fares on European destinations.
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bmi British Midland International Customer review : 27 April 2012 by B Shanmugam (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Airline staff at BMI in Belfast George Best City Airport were unfriendly. The lady at the check-in counter
complained that we should have used the computer terminal to check-in. We were unable to do the online
check-in because of travelling with an infant. Further to that, check-in staff allocated a seat in the last row
for my family travelling with an infant. We were the last to get off the plane when our connecting time in
Heathrow was only 1.5 hours! Staff knew this very well after our long discussion with BMI counter staff when
they were unable to issue the connecting boarding pass for our onward flight.
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bmi British Midland International Customer review : 24 April 2012 by Alistair Peckham (USA) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ABZ-LHR the connecting to UA. Check-in had to be done at the kiosk then drop luggage point. Was a bit
pointless as the agent had to re-check me in. On the plus side they did not charge me for excess baggage
weight which was over 7 kgs. Flight was delayed due to fire alarm at the airport which left an hour late.
EMB145 operated by regional, forgot how small it was. Onboard service nil. Flight crew were very informative
and in the end reduced the delay only to 30mins once we arrived at LHR.
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bmi British Midland International Customer review : 24 April 2012 by S Clarke (UK) |
| Rating : 5/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I hope BA/IAG restore BMI to it's former glory, Lufthansa have not provided a good service. The diamond
club call centre is painfully awful, and their current routes are pathetic. I used to fly with them regularly
(Spain mostly) but they do not fly to anywhere I need/want to go now. Lufthansa are incredibly good on their
own, but they have treated BMI like the poor relation.
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bmi British Midland International Customer review : 21 April 2012 by J Milne (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-LHR. A319 aircraft. Originally meant to fly on embraer 145 jet. Was disappointed of change of aircraft.
Cabin crew professional and efficient throughout. New cabin interior was nice and comfortable for 35 minute
flight. Will miss bmi when it gets taken over from British Airways. bmi offer good service like BA, but with
much more competitive fares.
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bmi British Midland International Customer review : 12 April 2012 by Tony McLaughlin (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BHD-LHR. Never a problem with this airline, however their LHR T1 check-in can get busy as it is also the
check-in for Lufthansa, Austrian and a few other airlines. Brand new or refurbished A319s, and good crews.
Had row 8 on the return leg, and I noticed it was in front of the curtain for business class. However the cabin
crew were all over this, and the paying catering service was started at Row 6. Having said that on the A319,
all the seats are the same, with only Row 1 offering extended legroom.
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bmi British Midland International Customer review : 11 April 2012 by Robert Szocik (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-LHR-WAW booked via Star Alliance partner LOT, domestic legs with bmi. bmi cancelled the outgoing
domestic flight twice, without informing me of the changes, LOT informed me of the second change. I
eventually flew to LHR with BA as I couldn't risk missing my flight to WAW. Well over an hour was spent on
phone to the bmi call centre, who were very obstructive at times, and kept telling me to phone LOT. Changes
were eventually made through bmi. Return flight to MAN was fine - a comfortable Embraer 145 with the usual
excellent onboard crew.
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bmi British Midland International Customer review : 10 April 2012 by Andrew Dixon (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-AMM-LHR on A320. Check-in and boarding at LHR and AMM easy. Both flights completely full. Condition
of both aircraft good, and seat reasonably comfortable. Food poor, and service from cabin crew very average.
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bmi British Midland International Customer review : 9 April 2012 by Nigel Stacey (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Had a couple of days in Aberdeen and flew BMI both ways on an ERJ145. Flights were on time, the plane was
nice and clean, the seats were leather and comfortable and the service was very good. Had no complaints at
all, I would fly with them again.
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bmi British Midland International Customer review : 26 March 2012 by Mark Hurter (Switzerland) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-BSL. Codeshare with LX. BMI plane with LH interior. Web check-in went well (only 24 hours before flight
only). Purser very friendly and chatty. 2 other crew members, one professional, one not interested at all. Nice
warm wrap served. Surprised to given hot food. Full bar service. Flight good for price. No IFE.
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bmi British Midland International Customer review : 23 March 2012 by P Eidoff (UK) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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As an addition to my review on 15 March, BMI have now rescheduled my departing flight Man-FRA as well,
How on earth can anyone make plans if they do not stick to their schedules. I will avoid them from now on
which means avoiding Heathrow.
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