Air Namibia Passenger Reviews and Air Namibia Customer Trip Reports

AIR NAMIBIA customer review :  6 January 2010 by A Lindley   (UK)

I had booked a return trip from LGW to WHK - about 2 weeks before my scheduled departure from Gatwick, I stumbled across information (by chance!) on the internet that Air Namibia had axed all its flights from Gatwick. They never informed me of it at all (later I found out it was because I had booked directly with the airline on its website, rather than with a travel agent. People who booked directly with the airline received no information, apparently). So, I phoned their representatives (who were still active in London). The agent who took my call was very helpful though - she rescheduled my flight without issues with BA via Frankfurt. She had also assured me that I could check my bags straight through from Heathrow to Windhoek. Of course, this ended up not being the case. The lady at the BA counter at Heathrow knew of no such cooperation with Air Namibia. She said I had to re-check the bags in at Frankfurt. I didn't mind though. Otherwise, my flights were on time and I got to Windhoek without any other hassle. The return journey was flawless - bags checked through all the way to Heathrow from Windhoek via Frankfurt. I would fly them again.

AIR NAMIBIA customer review :  1 January 2010 by Marc Potgieter   (South Africa)

The flight from Cape Town, South Africa to Windhoek, Namibia in itself was pleasant. What was shocking was the bad service delivered at Cape Town airport when attempting to buy a ticket. I arrived at the airport to find that the Air Namibia office was closed, within were the staff busy sorting things out. There was no sign indicating their hours, so after having looked through the window, I sat down on a bench outside the office. I must have sat there for about 15 minutes before some rude employee (I think she was the manager) opened the window and looked at me. Seeing as though she opened the window and was looking at me, I proceeded to stand in front of her. She asked me very rudely "What? Is there an emergency or something? It is our lunch break and you are bothering me." I was well prepared to sit and wait for who knows how long as there was no sign indicating that they were indeed on a lunch break. I wanted to tell her to stick her ticket, but it was the best one at the time. I have never experienced such bad service in my life.

AIR NAMIBIA customer review :  14 December 2009 by Philippe Dutoit   (Switzerland)

WDH-FRA with my wife. Big mess to reconfirm the flights in WDH (computer breakdown), incompetent employees not willing to help. Checkin OK and quick, very lousy lounge at WDH, no priority boarding, chaotic "rush" to the aircraft. Aircraft standing there the whole day and no traffic, but able to depart 30 mins late. Worst cabin service ever experienced, no meal choice available, slow and incompetent staff. My wife went to the galley to ask gently for something to drink together with the meal, the chief FA came to our seats and scold us "you have to be patient, we have other things to do". Were treated like disobedient pupils, no need to say after meal there was no more service and entertainment system at my seat was defective. Rude wake-up in the middle of the night 2.5 hours before landing for what they call a breakfast. Incredible and a great pity for the wonderful and friendly country of Namibia, next time we fly again SAA despite of having to fly via JNB. We traveled last time in 2006 with Air Namibia, and things have turned from good average to lousy.

AIR NAMIBIA customer review :  26 October 2009 : by S Frister   (Austria)

WDH-CPT. They offer more, than european airlines on a 2 hrs Flight. Aperitif Service, hot meal, coffee, tea etc. Very professional staff, good information from cabin and flightdeck. Absolutely friendly.

AIR NAMIBIA customer review :  27 June 2009 : by Vicky Blades   (UK)

The nightmare of travelling with Air Namibia for our once-in-a-lifetime trip to Africa really overshadowed our holiday. They changed our return flight details approximately 7 times and our much planned for 10 hour direct flight from Windhoek to London (because I'm 6 months pregnant) turned into a 36 hour ordeal with no customer service to speak of, certainly no apologies, no alternatives offered, not a care in the world from any representative we spoke to. And we certainly weren't the only ones affected. Not only had they dropped all their direct flights from London (which we had been informed of 3 weeks prior to departure) Air Namibia had also conveniently 'forgotten' their annual servicing so an entire week's worth of flights were 'rescheduled' (a kind description), which we first found out half an hour before leaving our house for the airport. Which meant our 10 days in beautiful Namibia were marred by trying to communicate with Air Namibia regarding our return flights. The whole thing was a disaster and when we finally got our BA flight home from Frankfurt, the check in staff commented that this was all too usual with Air Namibia who were a well known nightmare to deal with and with whom they had no wish whatsoever to be associated. I heard since that people in the know will travel to Namibia via South Africa so as to avoid Air Namibia and use another airline. That travel tip I endorse!