Air Zimbabwe Passenger Reviews and Air Zimbabwe Customer Trip Reports
Air Zimbabwe customer review : 30 November 2010 by A Matema
Customer Rating : 3/5
Living and working in South Africa, I fly home to Zimbabwe fairly often, and try to be
patriotic and use the national airline. I have only been delayed once in the past year. Food
is good, and service also of acceptable standards. Ggetting through to the Joburg offices is
another story altogether - overall I think Air ZIm are doing the best they can with the
resources at their disposal.
Air Zimbabwe customer review : 7 May 2009 by L Dore
Customer Rating : 3/5
Harare-London-Harare. Originally booked flight on Friday which was cancelled. Flights were
punctual, and staff friendly. Old planes, and no entertainment. But being the only direct
flight to Europe from Harare, and with prices less then half of any other airline, still OK
for anybody wanting a cheap flight to London, as long as one has the flexibility to cope with
changes of schedule.
Air Zimbabwe customer review : 16 January 2009 : by K Mkushi
Customer Rating : 1/5
I was on my flight back from London. There is never any inflight entertainment on your long
haul journeys and yet they is a projector onboard - very disappointing. One of the flight
attendants back chats when I ask for a refreshment because I could not sleep - he tells me,
sir do you know it is four in the morning! It is not good to arrive at the airport and get
told that the aircraft has to stop over in Lusaka to refuel!.
Air Zimbabwe review by Annie Kirk
23 May 2008 Customer Trip Rating :
I thought I would try out Air Zimbabwefrom Harare as it is a direct flight to London and I dislike
the long wait at Joburg airport when flying SAA/BA etc. However having had my Wednesday night
flight postponed until Thursday, then that cancelled until Friday, then Friday flight cancelled
without a single reason or apology. I figure 5 hours in Joburg is a small price to pay. Shame on
you Air Zimbabwe. Never again.
Air Zimbabwe review by T Mangwende
28 March 2008 Customer Trip Rating :
As I write I cannot even express my feelings because of the mannerism of Air Zimbabwe staff. I was
bound on a flight from Harare to Bulawayo on 15 March and little did I know that I was going to lose
all the things I was travelling to get in Bulawayo. I did not go to Bulawayo after all because the
flight was supposedly overbooked. I was there in time for check in - ie. one and a half hours
early. I was in the queue only to be advised that the flight was now full. To my disgust, the
airport staff were not even helpful. We were then told that they might be a flight at 1:30pm that
will travel to Vic Falls and then get to Bulawayo around 10:30 pm. I needed to be in Bulawayo at
10am. Why weren't we told that there was a plane down early enough for us to find alternative
transport. To add insult to injury, I am told I can't get my refund until after six weeks. This was
not my fault. The inefficiency of Air Zimbabwe leaves a lot to be desired.
Air Zimbabwe review by Dorothy Muchemwa
28 February 2007
Return trip to Harare and a satisfying experience on both occasions. I
geared myself up for what I prejudged would be an awful flight, it was
cheap so decided to take the risk. I am pleased to say my flight was
extremely enjoyable. The food, staff, all friendly and highly efficient,
the captain - a lady, entertainment and most importantly the wine was
Air Zimbabwe review by Toby Snow
19 January 2007
21st December 2006. My wife and I booked our flight in May 2006 and duly
arrived at Gatwick for our scheduled 6pm flight. We got through baggage
check in having waited over 2 hours, then 90 minutes getting through
security and passport control. Entered departure lounge but no
information on screens about our flight. We decided to go to gate 34
which was printed on our boarding pass and met all the other travellers
but no Air Zimbabwe staff or representatives in sight. It was only when
a fellow passenger got through to Air Zimbabwe London on her mobile
phone that we were told the flight had been cancelled for "technical
reasons" .We had to go through passport control and baggage reclaim as
if we had just arrived at Gatwick, and then join a huge queue of weary
travellers at the Air Zimbabwe agency to see what was going on. It would
have taken hours to be seen so we reluctantly went home. On the 22nd
December, we made 50 plus calls to Air Zimbabwe Gatwick but whoever
eventually picked up the phone just put the receiver down without saying
anything! Eventually Air Zimbabwe London answered and promised to call
me with information that day, which they did and informed me
categorically that we were on the11am flight on Saturday 23rd December.
We duly arrived at Gatwick at 6am and waited for the Air Zimbabwe check
in to open. By 9am no sign of any check in so more frantic calls to Air
Zimbabwe Gatwick and London. Gatwick office were not answering and
London were closed for the weekend! Another traveller got hold of Air
Zimbabwe Harare and was told there was a flight at 5.30 that day.
Eventually, an Air Zim check in opened at 2.15pm and literally hundreds
of people queued, many more than the plane could carry! Scores of people
jumped the queue and mayhem ensued. Eventually, the airport security
announced that the flight was for those who had not travelled on the
21st December, and anyone else would not fly that day! You can imagine
the impact that had on those with tickets to fly that day. Eventually we
got to the departure lounge and to our gate for boarding. An hour later,
an Air Zimbabwe spokesman announced the crew had been delayed and would
be with us soon. An hour later they arrived in one's and two's and
eventualy we boarded the aircraft only to be told by the captain that
the baggage had yet to be loaded ! We eventually took off at 10.30pm,
after spending over 16 hours at Gatwick at our second attempt to get to
our destination .Consequently, we will never ever fly Air Zimbabwe again
and urge other would be passengers to think again .
Air Zimbabwe review by V Musi
31 December 2006
I took my friend to London-Gatwick on 24-12-06. He was expecting to fly
with Air Zimbabw eat 1900 hrs that evening & arrive in Harare at 7am on
Christmas day. On trying to check in we realised there were 2 separate
queues, one for those with tickets for 23 Dec and one for those with
tickets for 24 Dec. That is all the information that was given, and no
explanation - even though there was only one flight scheduled for Harare
that evening. We waited for 4 hrs only to be told that those with
tickets for 24 Dec were not flying because their plane had been given to
those whose flight had been cancelled the previous day!?
Air Zimbabwe review by Phyllis Wheeler
12 August 2006
What a disgrace of an airline Air Zimbabwe has become. We have had three
incidents with this 'joke' of an air line, in as many weeks. Flights
delayed by many hours leaving Harare, then diverting to Kenya to refuel
and finally arriving in London up to 8 HOURS later than scheduled
arrival. Flights to Harare from London delayed by 24 hours and a total
attitude of indifference shown by Air Zimbabwe officials in London.
My advice to anyone thinking of flying to and from Harare with Air
Zimbabwe - DO NOT fly with this ghastly airline. Chose BA or SAA.
Air Zimbabwe review by L Roberts
9 May 2006
My daughter flew as an unaccompanied minor HRE-LGW return. On her trip
here her plane was delayed by 2hrs 30mins which resulted in her father
having to wait all that time. On arrival the plane due at 07:40hrs
landed at 09:25hrs and she only emerged shortly after 11a.m after being
delayed in passport control and the baggage hall when she was travelling
on an EEA Family Member Permit, she had no baggage but had to wait
because there was only one escort available to take seven children
through to arrivals! Next time it'll be SAA or BA I'd rather pay extra
knowing she'll be on time and well looked after.
Air Zimbabwe review by Frank Putterill
27 March 2006
The last three flights on Air Zimbabwe that my wife and/or myself have
been on have been an absolute disaster. Flights cancelled and delayed
have been the norm. Reaction from Air Zimbabwe have been explained away
as "Operational Reasons beyond their control" . What rubbish, they have
all been the result of the incompetence of their management. To any one
considering flying Air Zimbabwe I recommend you consider other options.
Air Zimbabwe review by Robin Pierce
I've travelled to Zimbabwe on many occasions, both for business, and vacation. Given the terrible
state of that country's economy, I think the airline does a very creditable job. They can't compete
against the likes of BA with the resources at their disposal, but I found the flight crews to be
very pleasant and attentive. They try hard to please, and do their best at all times. I do find the
temperature in the aircraft to be a bit on the warm side, but it does at least prepare you for the
heat of Zimbabwe, which can be a surprise when you exit the arrivals hall. Checking in at LGW is
reasonably smooth, given that most returning Zimbabweans want to take far more on the plane than
their allowance. Checking in at HRE has improved since the construction of the new terminal, and the
Air Zim staff are pleasant and efficient. What I do find as a shocking contrast is the unfailing
hostility shown by the various gov't officials one encounters at HRE both arriving and departing.
The Zim Gov't must make special efforts to recruit unpleasant staff to deal with British Citizens,
as it's quite obvious we're singled out for the maximum delays, questions, customs searches etc.
Being unwelcome in the country is made very clear by the Immigration and Customs officials;
completely the opposite of the attitude of most of the population.
Air Zimbabwe review by Les Booyse
We booked my 75-year old mother to fly Harare-Gatwick return. The flight to Gatwick was great, with
everything going very smoothly. The flight from Gatwick back to Harare, however, was diverted via
Rome to pick up Comrade Bob (Mugabe), and the arrival in Harare was delayed by over hours. This meant
that my mother, (who was in a wheelchair) missed her connecting flight to Bulawayo, and had to wait
until the next flight, which was scheduled to take off some 10 hours later!
But Comrade Bob (Mugabe) appeared on the scene, and the connecting flight was delayed by a further 2
hours! Never again !
Air Zimbabwe review by Frank Kakopa
3 November 2004
I'll not try again in a while. They owe me a lot in apology / reimbursements.
I tried to recover costs incurred from several of the many cancellations of a flight that was
suppose to have been used by my family to England. This also happened to my friends when they tried
to be patriotic as well.
Air Zimbabwe review by Mzu Ngwenya
24 September 2004
Thought I'd be patriotic and flew Air Zimbabwe for the first time between London Gatwick and Harare.
Disappointed must be the understatement of the century to put it mildly. I arrived at Gatwick at
16.30hrs for the 19.00hrs flight, only to be told that the flight had been delayed and was now
scheduled to leave at 2am, Friday morning. At check -in we were graced with £5 refreshment vouchers.
We waited patiently for 2am, nothing happened. After numerous and ridiculous excuses, such as the
aircraft had been chartered to Ghana Airways, had landed at Heathrow, and taxis not finding their
way to the hotel where the crew was, we finally left Gatwick at 4am and arrived in Harare at
1500hrs. What an experience. All I can say is never again.
Air Zimbabwe review by Leo Pardon
11 October 2003
I flew domestically between several destinations in Zimbabwe, and thought Air Zimbabwe was
decent enough. The aircraft were newish Fokker 50's, and a 707 that was
uncomfortable. I was surprised we
were given snacks and drinks, even on flights that were half an hour or less. The service was better than average, and despite old airport facilities, the crew
were organized and there were no major delays. This is all flying domestically
though - I don't know if the international service is
Air Zimbabwe review by Ethel Madevu
28 June 2003
3 return flights between Zimbabwe and the UK. Harare to UK journey of a high
standard with excellent and caring crew, fairly good catering standards and comfortable piloting.
Opposite to that is the regional flight to and fro Harare and Bulawayo. It's extremely uncomfortable
with the plane causing you to practically shake all over. Conversation is fine but there is need for
passengers to be encouraged to lower their volumes for the sake of the ill ,aged and sleepy.
Air Zimbabwe review by Bryan Morton
25 March 2003
Flew Air Zimbabwe VFA-HRE, then HRE-MRU return. All flights were on Boeing 737-200 aircraft - showing their age but quite comfortable.
Drinks service on all
flights, crisps and peanuts on the VFA-HRE route (a short hop), hot meals on
Mauritius flights. Cabin crew were attentive and helpful. On the downside, MRU-HRE flight was
delayed 30 minutes but no explanations were given until we were on the plane (this may be more the
airport's fault) - and some lifejackets not properly secured under seats. Overall, though, service
was better than expected.
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