Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports

Aeroflot Russian Airlines customer travel guide

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Aeroflot Passenger Trip Reviews

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SVO-JFK-SVO. Loved the inflight entertainment. Selection of movies was superb, all new movies. Food was good and seats were horrible - very small and uncomfortable. Could hardly sleep and that's for 8 hrs direct flight.

BRU-SVO-PVG in Economy. BRU-SVO on a small airbus, no inflight entertainment and the staff's ability to speak English was average, with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals, though only drinks during meals and not in between. PVG-SVO - old Boeing 767, no adaptive head rests, small leg room, very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime, I asked what was provided and got an extremely rude answer. No smile, tossing objects at me instead of handing over - very disappointed by service. In general, I wouldn't recommend.

IST-SVO-PEK return. Pleasantly surprised. 200€ cheaper than everyone else. New, clean A330 aircraft with good IFE for long-haul flights. Good food. Language skills and friendliness of staff fair. Last leg back home to IST was with an old IL96. All in all would definitely fly them again.

PEK-SVO-BCN-SVO-PEK in Business class. PEK-SVO and SVO-PEK flights on A330-200 and A330-300. SVO- BCN-SVO on A321. Staff spoke good English, food was tasty and served with good china. Amenity bags given out on all legs including European flights. Drinks are good. A330 seats are not full flat but managed to sleep on both legs. A321 seats are real business class seats not economy seat with empty middle seats. AVOD pretty good, plenty in English. Business lounge at SVO Terminal F is new but Terminal E is in pretty old - could not find a seat. Lounge food and drink limited. Transit at SVO was not as bas as expected. Issuing business lounge at transit desk can be pain as you need this access card to get into lounge but you can only get the access card through transit desk. No priority boarding on all legs. I will definitely fly Aeroflot again if they keep the standard.

Munich-Tokyo - pleasantly surprised. Plane from Moscow to Tokyo was brand new. Very good and extensive entertainment program with many choices. Tickets were cheap. Stewardess was nice and the food was good. The big downside however is Moscow Airport. Other shops close early, and the prices are very expensive, the staff seems a bit careless. Just doesn't manage to keep up with bigger airports.

LHR-to Dubai via Moscow. Moscow to Dubai, the planes were old, with no inflight entertainment. My friend ordered vegetarian food before the flight however, she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.

HKG-SVO-HKG A330 Economy. Both legs slightly delayed, planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.

Amsterdam to Hanoi with a stop in Moscow. Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication, no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.

SVO-PVG. 767-300ER, 45 mins delayed departure and arrival twice. Seating was ok, personnel somewhat friendly, only small central screen with Russian movie as inflight entertainment, good food with drink rounds, no rounds in between. Old style experience. Good price.

TLV-SVO-PEK return. TLV-SVO, on time, excellent ground service, quick check-in. Aircraft a little bit old but well kept, no entertainment but very nice and good service. SVO-PEK, on time, good transit arrangements, A330-300 - new aircraft, good service and meals. PEK- SVO, on time, B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal, very comfortable waiting area, A330-300 - brand new aircraft, good entertainment and very good crew service.

SVO-DEL, A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games, music and movies. Transfer at SVO very smooth, nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.

Good value for money. New Airbus from Moscow to Tokyo, food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.

Oslo-Moscow, economy. New A320, fine leg space, attentive cabin crew with decent English skills, light meal. Moscow-Bangkok, economy. New A330, excellent leg space, good cabin crew, fine meals, individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment, it lacked individual entertainment systems.

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