Aeroflot review - by Herra Suomi

2 October 2006

St Petersburg-Moscow. Flight was operated by TU-134 of Aeroflot-Nord. Interior was 1960's with open overhead compartment, thin metal plates as tables and curtains on windows. Flight departed and arrived on time and service with smiles. Coffee/tea, bread with cheese and ham and a candy bar were served during this one hour flight. I like travelling in Russia - it's so different than in the west. It was a fun ride with good service.

Aeroflot review - by Yekaterina Campbell

11 September 2006

London- Moscow-Volgograd return. It has been 2 years since I have travelled Aeroflot and was surprised. Travelled business class from London to Moscow and on the way back. Service standards are up with the best in the world (on the plane at least). Was not impressed with Sheremetyovo. Travelled Economy to Volgograd and back and wasn't expecting much; however, the attendants were attentive and extremely helpful - they even had genuine smiles! I can see that this airline is moving up in the world and I hope that it continues this way. Good job Aeroflot.

Aeroflot review - by Ivan Nikitin

23 August 2006

I have recently flown with Aeroflot Moscow-London return. Overall it was very nice. The food was perfect for such a short flight, there weren't any IFE (even audio),but I don't care about that. Seating was great and comfy(leather), you could stretch out, plane was clean and good-looking! Inflight service was interesting-crew did everything very quick and efficient, but they looked like they hate every passenger onboard...Both flights were on time. I like to see the improvements of Aeroflot, only bad thing that I have never seen smiling crew there(though all of them do their job perfectly).Overall, Aeroflot is a great airline!

Aeroflot review - by Dmitri Fedin

18 July 2006

LAX-SVO-LAX, economy class. 3.5 stars. One star was taken off for 4 hour delay in LAX and lousy customer service in Aeroflot's LA office. They never return calls, very often you hear busy signal and I had to call them again and again. After the registration and because of the delay I received a coupon (about $15 value) redeemable in almost every LAX eatery. The flight was smooth, seats were good, with enough legroom for me (6’2” 230 lbs), good food, free beer, and I don’t care about in- flight entertainment. Aeroflot is the ONLY company flying from US West coast to Russia non-stop. On my way back they lost my luggage (I think it never been loaded, because I saw plenty of unclaimed luggage at the terminal). I removed one star for it. But Aeroflot staff was very helpful and understanding and they shipped me my luggage by FedEx Overnight (my final destination was Reno, NV) three days later, informing me about any progress and I returned them half-star. Another good thing. Couple days before my return flight, I dislocated my ankle and was limping badly. The girl at the registration desk saw my conditions and offered me a seat at the emergency exit row with a mile of legroom. Probably, she was compensating for the Aeroflot Dollar-Ruble conversion rate R35:$1 (with the average exchange point rate R28:$1 and US Consulate rate R30:$1). Overall experience with Aeroflot is good.

Aeroflot review - by Volodya Bilotkach

11 July 2006

KBP-SVO, economy. TU-154, with no space in the overhead compartment. Service moderately efficient, no smiles however. Food was quite strange - they had those little pies, rather stale. I was sitting in the first row in the economy, so the tray tables were attached by the FA during the flight. Yet, they later forgot to remove those, so we landed with our tray-tables still in front of us - talk about safety.

Aeroflot review - by Dmitri Osipov

1 July 2006

Moscow-Adler-Moscow. Aeroflot domestic flight. My expectations were low. But I was suprised to learn that this airline is not bad at all. Flights both ways were perfect and right on time, though let down by abysmal meal (but this is only 2 hour domestic flight). Flight attendants were pleasant and helpful. The aircraft was old Il-86, seemingly in good condition and, as expected, without inflight entertainment. Absence of IFE was compensated by the great inflight magazine. Big improvement by Aeroflot over the last 10 years.

Aeroflot review - by Andrew Strodtman

1 June 2006

I was pleasantly surprised by my Aeroflot flight from SVO to CDG. The plane was superb - brand new Airbus. The leather seats were comfortable, if a bit narrow, but what can you expect from a single- aisle plane like the A320? The food was excellent and very tasty, and it was served by flight attendants who were very pleasant and upbeat. The next time I fly to Russia, it will be on Aeroflot. It is simply a better value, and a more complete Russian travel experience.

Aeroflot review - by Peter MacLaurin

10 May 2006

London to Moscow and back with Aeroflot. The plane was new looking, the service was great and the plane took off on time at both ends. That's more than I can say for British Airways who have never taken off on time and at least 4 times the price.

Aeroflot review - by Amit Garg

9 May 2006

DEL-SVO-DEL Businesss Class on IL96. It was a pleasant experience. The check-in at Delhi could have been better organized. There was a dedicated check-in counter for business class passengers but they were checking in Economy passengers through it as well. The flight itself was quite comfortable. The staff was very pleasant and attentive and the food was delicious - drinks were fairly good as well. On the return, Moscow SVO Airport is as bad as it gets - only 2 check-in counters, no separate business class check-in, unpleasant staff, often rude! But no complaints with the inflight experience. Overall, I would recommend it if you are getting a good deal on the price front.

Aeroflot review - by Tim Evans

9 May 2006

NRT-SVO-NRT. Out bound economy flight full of quiet Japanese. Meal of pepper steak - excellent. Took off on time and landed on time. Crew unsmiling but got on with it. Return flight on time. The planes were both 767. The toilets could do with some refurbishment. The alcohol is not free. IFE is meagre - French movie with Russian dubbing. I am not a great screen watcher. They had the normal flight map. All in all I felt that the Russians knew what they were doing and got on with it.

Aeroflot review - by Simon Fullarton

5 May 2006

Aeroflot have improved incredibly over the last 10 years. I have been flying them for just over 10 years into Russia and over to SouthEast Asia. Their business and first class is super value for money and the service on some of their planes is excellent. You must ensure that you fly on western aircraft, Airbus or Boeing. I have done the IL's and Tupolev's 134 - 154 the 86 and 96 etc. Just don't! Interesting experiences but better avoided. I would advise anyone going to Moscow to use Aeroflot business class over BA's, the planes are new, the seats are real business seats, not the nonsense BA employ on narrow body planes. In short, if you select western aircraft Aeroflot are good in comparison to any other airline. Russian airports and passport control are not their fault - although if you fly in business or first - you can get fast tracked VIP'd through Moscow - just make sure you tell them. I think Aeroflot economy fares are far too expensive - even though their business fares are pretty good.

Aeroflot review - by Michael Chang

18 April 2006

YYZ-SVO. Flight was on an older B767. Flight began with a wet napkin service, followed by drinks (cash bar for beer - $2, wine between $4-5, and Russian-imported tropicana apple and orange juice, and Pepsi). Meals consisted of dinner and snack, both catered by Cathay Pacific so the curry chicken dinner, and chinese chow mein for snack was of very high standard. Duty-free followed before lights turned off. No inflight entertainment - no headphones for music, no movies for the 9 hour flight. Crew did come around once or twice during the night for water, but they did have cups of orange juice and water in the galley for pax to help themselves. Overall, I do recommend Aeroflot if you are flying to Moscow direct - it is very convenient. They have a very good value-for-money product, and service is professional and efficient. They do not, however, put on that inviting smile that the Asian airlines do, or the buddy-buddy manner that the North American airlines sometimes use. This is okay by me, because they get the job done, gave me a safe journey, and their meals lived up to their reputation.

Aeroflot review - by Johannes Boecker

18 March 2006

Business from Munich to Beijing via SVO. Both flights could not have been nicer. The seats on the long haul flight were fully flat and very comfortable. Food was great (we even got caviar!!) and very well presented (on the table, no trays). Flight attendants were very polite and very eager to do everything they can. They even served a small breakfast only 30 minutes prior to landing! Their inflight entertainment is okay. Everybody gets a digeplayer which features on demand movies and audio. There was a selection of about 6 movies, three "Mr. Bean" short features, a good selection of music and some Russian cartoons and movies. Transit in Moscow was a different thing: The airport is ugly, practically no seating and you are only allowed to use the business class lounge two hours before the departure of your onward flight. The lounge itself is a disgrace: dirty, crowded and very limited seating. If Aeroflot can change this they will have a five star business product (much better than Lufthansa)! On may way back I travelled from HKG. There, Aeroflot uses the Cathay lounge which is simply great.

Aeroflot review - by Christopher Bybee

5 March 2006

JFK-LHR Business Class. My check-in at JFK was typically hectic with a dirty boarding area, but once I was onboard, the flight attendants could not have been nicer! Very sincere and friendly, helping me with my overhead bag and offering me champagne and handing out menus. Once we were airborne, hot towels and drink orders were taken and a small canape was given (wonderful meat in filo dough) to go along with the drink. Dinner order was taken and another drink offered. Yet another canape was given, then soup, and salad and then the main course - I think a choice of three items. Dinner was hot and very good. The only strange thing was a paper napkin. Dessert was fantastic along with coffee and after dinner drinks. Flight attendants could not be nice enough or quicker to offer more drinks. After dinner, new movie cd systems were handed out that included a small but current choice of American and Russian movies and cartoons. The lay flat (although angled) seats were very nice and comfortable on this 767. I was also amazed at how clean the cabin was - fresh and nicely colored with hues of blue. I decided to sleep and was very comfortable with my "satin" pillow cased pillow and my woollen blanket and I never slid down in the tilted bed/seat. I awoke to another smiling face and a hot towel and breakfast was served. Eggs hot and bread very fresh and warm. An English/Russian immigration video was shown prior to our arrival that helped for those new to SVO Airport. We were one of the first planes of the morning so immigration was a breeze. Good news - SVO has tried to take away the USSR look of the airport and installed brighter lights in the arrivals area-a BIG help. The area past customs is still a cattle corral with many offers for pirate taxis but that will never change. Please always go to the desk just past customs and use a real taxi. Many horror stories of pirate taxis robbing tourists. All in all, an amazing flight experience. Aeroflot, you put our US carriers (read: Delta) to shame with the great service clean planes and wonderful cabin crews. Last item - as usual the flight deck crew never talk to you-it is just the Russian way so don't worry about it!

Aeroflot review - by Jeannette Dixon

13 December 2005

I booked my flight from London to Bangkok via Moscow in June 05. I will fly out on Friday 16 December. I was notified about changes in schedule on 12 December, telling me that on the return, I would have a 14 hour stay in Moscow airport overnight. I would arrive one day late. Upon enquiry about accommodation, Aeroflot refused to provide accommodation despite the short notice in schedule change and suggested I cancel the booking - 4 days prior to departure, 6 month after booking - make up your own mind about customer service.

Aeroflot review - by Ken Obenson

13 December 2005

Pluses - Good food and quick service. Minuses - No onboard entertainment. Worn aircraft interiors. Rigid, somewhat unreasonable check-in staff in Hong Kong who stood on principle and required that I pay excess baggage charges (4600 Hong Kong dollars) on a flight that was half empty! I had to throw out all the food and some old clothing to reduce it to 2500 dollars.

Aeroflot review - by Jean Pascal

2 November 2005

Flight from Geneva to Novosibirsk, via Moscow Sheremetyevo and return. GVA to SVO on modern, very confortable A319 equipped with leather seats and good legroom. SVO to NOV on older IL86. The seats are large and there is good legroom, but they are also very much used and that means that they are very hard. All 4 flights have departed exactly ontime. The food onboard could be more varied as I had to eat 4 times exactly the same food, twice out of plastic servers. Staff onboard could be more careful about safety procedures as there haven't been any checks about fasten seatbelts / stored tables / and seat leans in vertical position on the A319. On the IL86 there wasn't even a safety procedure demonstration of the crew and they hardly could speak english. All in all the flight was okay, but too expensive for the quality of the service. However, I think that Aeroflot has very much improved lately in service and safety.

Aeroflot - by Christopher Pinks

19 September 2005

Beijing - London (via Moscow) return. The outbound trip of my holiday to China was fine and I was half looking forward to telling friends that their preconceptions on the airline had been wrong. Unfortunately for me, they were right. Delayed 6 hours out of Beijing, told my seat was no longer available as some VIPs were ushered on in front of me (this is at the gate with boarding card in hand!) after 20m of shouting in array of languages, our seats magically appeared. The plane was an old lumbering Ilunsk 86 with zero legroom, that had to be re-routed via Novosibirsk, 3 hours there on the runway to refuel, arrived Moscow 12 hours later than expected hence missed transfer to London. Ground staff were rude, abrasive and dismissive. Night in a hotel in Moscow. Return to London was luxurious in a new Airbus A321.

Aeroflot - by Bryan Clydesdale

25 August 2005

We flew Aeroflot from Dubai to Moscow Business Class August 3rd then to St Petersburg. Returned Moscow Dubai Business Class August 13th. The flights from Moscow to Dubai and return were very good. Food, drinks and service very good. Plenty of room in seats. In flight entertainment by small DVD player which was easy to operate. Flight from Moscow to St Petersburg was in older plane and not so good but food and drinks OK. Separate bus for only six Business Class passengers. Recommend Dubai Moscow flight to anyone

Aeroflot - by Richard Mortara

8 August 2005

London - Moscow. Handled by miserable agents of Air France at LHR. Aircraft an IL96, with masses of legroom. Take off was 10 minutes late, but arrival 5 minutes early. Crew were OK , but with few smiles and I could not see the safety demo due to the bulkhead. Service comprised of drinks (just one each) then a hot meal of chicken and rice, which was pleasent and suprisingly tasty. A vegetarian option was also avilable. Two dry rolls and a yoghurt were also on the tray. No further service thereafter. After arriving,e the aircraft taxied to the end of a cul-d-sac and then the engines were switched off, so every one got up. Then the aircraft was pushed backwards into its parking position (first one on me), but little effort was made to get passengers to sit down. Immigration at SVO took over an hour and then a further wait of some 20 mins for luggage. Generally better than I expected in the air - but Moscow SVO as bad as many have stated in the past.

Aeroflot - by Brian Lopiccolo

8 August 2005

Boeing 767 from LAX to SVO and from Seattle to SVO - planes are very clean and nice, blue leather seats. The staff is friendly, they did have reading materials in both Russian and English. The meals are great, they also provided sleeping masks and mint smelling hot wash towels to wipe your hand and face before the meal. The only bad thing I have experienced is the Video equipment seems to never work, it did on one flight! I have also flown the smaller TU-135 to Perm Russia and SU-154 to Saint Petersburg, older planes, very small seats, if you have no one in front of you and you push the seat it will collapse forward. The carry on is minimal, a regular carry on suitcase must be checked it. The staff is friendly and food is OK. You can upgrade to first class and it is pretty nice! I also have flown Delta JFK-SVO - not bad but I prefer Aeroflot.

Aeroflot - by J Boese

12 July 2005

Hamburg-Moscow, July 2005. The plane, a very old Tupolew 154M has the narrow seating. Departure on time. Since the TU 154 has almost no cabin bins, several carry-on cases are stored in front of the emergency exits, effectively blocking them (I sat next to one of them). As usual, no one cares. The instructions for the escape slide are also nice: you have to open a (wooden) cabinet next to the emergency exit, pull a rope, unroll the slide and move it out of the exit and then inflate. Imagine doing that in an accident. Food was acceptable and crew sometimes a little clumsy, but friendly. After landing in Moscow (on time) we had to wait almost 20 minutes on the runway till a gate was available and then another 15 minutes before the finger is pushed to the plane. As usual, aircondition is out during this time.

Aeroflot - by Andrey Leshkevich

29 May 2005

HKG-SVO in Business Class. I have not flown with them for a long time, since my not so positive experience almost 2.5 years ago, but they have come a long way since then. Their new image is fantastic - trendy colors, very tasty food, excellent selection of drinks, comfortable seats. I was really surprised be how good their service is now, very helpful and cheerful FAs (lots of smiles). I would not hesitate to use them again in the near future.

Aeroflot - by Francesco Lulli

26 April 2005

SVO-FCO on a clean but worn Tupolev 154 with cramped seating in economy. Next time I'm on a 154 I'll definitely go business class, Aeroflot must be the only airline providing long-haul type seats on European routes in business and their fares sound very reasonable for the added comfort you get. Inflight service very good, although there's no IFE and not even small screens showing the route on TU-154s; we got a drink and a small snack, followed some 20 minutes later by a hot breakfast consisting of a choice of omelette or sausages, a bun, butter, jam, a truly delicious coconut cake and yogurt, besides of course coffee or tea and a second round of drinks (if you just asked). I'm not impressed with the ground staff at Sheremetyevo, I knew by previous experiences that my luggage would never fit in the overhead bin of a TU-154, yet the girl at the Aeroflot counter steadily refused to register my bag and almost shouted at me it had to be carried as hand luggage, resulting in chaos once on board since we couldn't find a place to store it. Given the price, I would always use Aeroflot of all the airlines flying out of SVO.

Aeroflot - by Rachael Dobbie

13 April 2005

I was happily surprised with my flight experience. The staff were pleasant, the meals were hot and the planes were clean. I have now flown with Aeroflot 4 times, and each time my experience has gotten better. I would fly with them again. The only disappointment would be that there is no entertainment system in economy.