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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  2 June 2014 by J Jutarat    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly from Bangkok to Copenhagen transit at Moscow then same route on my way back. On my way back to Thailand which is just 2 days ago on SU270 I was not impressed with the cabin crew at all. Their service was not helpful. While they were serving dinner I asked for something to drink, the crew member just said "one minute". At that time I thought that they were busy serving food so I waited, I ended up having to eat my whole meal without any drink! I myself would not fly with this airline again.



Aeroflot Russian Airlines Customer review :  2 June 2014 by Denzil Bourne    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SU2585 and SU1860 (LHR VIA SVO TO EVN). First leg was on an A321. Sufficent leg room and liked the fact the toilets were in the middle of the cabin. Food was average but I had eaten before boarding. Staff were friendly/professional and spoke English. Second leg was on an A320. Leg room was even better. Food was better than the first legs and staff once again were professional but English was limited. No IFE on either sector. I would use Aeroflot again if the fare was more competitive.



Aeroflot Russian Airlines Customer review :  2 June 2014 by M Schoenfeld    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-SVO and SVO-RIX. TLV-SVO was on a new A330. As is typical of the former USSR, the boarding announcement was met by a scrum of people rushing the boarding gate. No attempt made by the crew to regulate boarding, and as a result it took nearly an hour. Once onboard, the flight attendants were generally sour and the food was stale and lukewarm. In-flight entertainment was surprisingly good, but still a step down from Delta and similar airlines. Despite TLV-SVO being an overnight flight, the cabin lights were never dimmed and the service was staggered in a way that essentially prevented all sleeping. Could not figure this out. SVO was pleasant enough, and SVO-RIX was an easy short-hop on a new 737. No service, and no complaints. Would take Aeroflot again only if the price was significantly less than other European carriers.



Aeroflot Russian Airlines Customer review :  27 May 2014 by S Tsoy    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SVO return. Both flights on new and clean A330-300, though seats a bit hard and less comfortable than their A320/321 fleet. Chicken curry on flight to SVO and lamb on return flight and both quite nice. Flight attendants did not smile a lot but were professional. IFE very good with dozens of latest films and music. One thing that could be improved and that's the headphones : they do not give ear cushions and so wearing headphones is very uncomfortable, even painful to ears sometimes. The sound quality is also terrible. Quite a pleasant experience on both flights and I will use Aeroflot again. For 250 which is an almost EasyJet price you get a full service package, IFE and SkyPriority for a 3 hour flight.



Aeroflot Russian Airlines Customer review :  16 May 2014 by S Fedichkin    (Russia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO to MUC and back. Two-hour delay of the flight from Moscow due to military parade and air space closure - no fault of the airline. But the boarding process could and should have been organized in a better way. Wonder why the jetbridge hasn't been used. No such problems on the return flight. Both flights on A320, pretty comfortable seats, decent space. Training of the staff should clearly be improved, first and foremost the language skills and attitude towards passengers. At the same time a young flight assistant on the return flight at least tried to be friendly and attentive. The food was inedible on the first flight and acceptable on the way back. Entertainment should be enhanced, ie. by installation of individual multimedia sets in short and medium-haul aircrafts. All in all, the general experience is pretty average. The ticket price was actually quite low compared to other offers for these dates considering the flexibility in the choice of flights and the level of seat comfort is pretty good, but the main thing is that Aeroflot should be training the staff harder if they want to improve their international profile. Also, basing on my experience of traveling with this airline, I can say that the quality of in-flight service can differ dramatically on different flights, so it is sometimes really a matter of luck.



Aeroflot Russian Airlines Customer review :  20 April 2014 by M Payne    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU2584, SU262 and SU271. Out April 4th, back April 17th. Preferably I would never use Aeroflot again - expensive, queues at every stage, slow, miserable long faced staff, videos on board out of date, food poor.



Aeroflot Russian Airlines Customer review :  9 April 2014 by Trevor Vowles    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled with Aeroflot last December going to Bangkok via Moscow and the same return trip. The aircraft cabin was not clean on all of the 4 legs I traveled, the cabin crew were rude and unhelpful, food inedible and on two of the planes the TV, radio and reading light were not working. I will never use Aeroflot again.



Aeroflot Russian Airlines Customer review :  18 March 2014 by Sargeant Alan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Moscow - Bangkok. Flights arrived and left reasonably on time. Service was satisfactory and cabin staff seemed quite friendly. They spoke only Russian with me but I heard adequate English to the non speaking Russian behind me. Food and wine was OK and the entertainment adequate. The return overnight flight had a flat bed and I had sufficient rest to be able to rent a car on arrival in Bangkok the following morning. Aeroflot continue to provide a reasonably priced direct service to Moscow from Bangkok which is why I use them.



Aeroflot Russian Airlines Customer review :  17 March 2014 by M Studzinski    (Poland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Bangkok-Moscow. Departure from old and dark Terminal F in Moscow. Boarding started, about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins, with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate. Horrible service. Flight itself was ok, nice 777, but 10 seats abreast is too much on such a long flight - too cramped and not comfortable. Crew were very young, tried to smile few times and be nice. IFE was good. Food acceptable but very small portions. No alcohol was served at all. Return flight without any boarding problems. Food much better than from Moscow, but no choices were given at all. Young crew didn't smile even once, quite poor English, female FAs looked very nice and groomed, but male FAs looked like some cheap bar workers - all ties untied, buttons of shirts were left opened, really bad view. Not impressed at all. Generally I wouldn't recommend Aeroflot for longhaul flights, as service is quite poor, crew inattentive and very cramped cabin, but they offer the quickest connection from Western Europe and day flights which saves a lot of time.



Aeroflot Russian Airlines Customer review :  12 March 2014 by Veljic Jelena    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Vienna to Hong Kong via Moscow and back. A few suggestions for improvement: the airline could work on the friendliness and on the language skills of its stuff. The inflight entertainment for the long distance flight was perfect, but very poor for the short ones. Food and drinks was very good!



Aeroflot Russian Airlines Customer review :  10 March 2014 by J Park    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from PEK-LHR, with a tight 50 minute connection at SVO. Having to connect at SVO was the only downside to an otherwise comfortable and pleasant trip. Anyone who knows SVO terminal knows that it is overburdened, chaotic and in dire need of an overhaul. We made our connecting flight (no thanks to the indifferent Aeroflot ground personnel) only because the aircraft was late arriving in Moscow. That said, we still had to run through the terminal. Flights on SU were surprisingly good, with comfortable seating, choice of well catered meals, and cabin attendants who were very professional and friendly. This airline has really upped their game on long haul, international flights. In fact, I dare say there are equal to, if not better than, many of their European competitors. And price wise, they are way ahead of the game. It's a shame they use SVO as their hub, however.



Aeroflot Russian Airlines Customer review :  26 February 2014 by H Xue    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SVO-MAD and return from BCN. Flight crews on all 4 sectors were very professional, and made every effort to make the flights as smooth as possible. Food very impressive both in terms of quality and quantity. Seats and Inflight Entertainment were not among the best, but still met the average standards you would expect for long-haul flights. The real drawback for Aeroflot is the transfer at SVO, in addition to all those comments already made, we encountered extra problems as we only had about an hour transfer time on our return journey. A staff member called all passengers to HKG at passport control, we were guided through Terminal D and E, to the boarding gate at F - all by running, there were no trolleys so we had to take all carry on luggage by hand - that's 20 minutes running. Our checked in baggage was left behind, only arrived the next day, according to Aeroflot's ground agent at HKG, this is a daily recurring problem to this flight.



Aeroflot Russian Airlines Customer review :  25 February 2014 by Shkaruba Anton    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-SVO-KJA-SVO-AMS. Economy, Feb 15/23, 2014, the only one-stop option on this route. AMS-SVO on Feb 15 was OK, A321, clean and relatively new. The biggest problem here was the handling agent in Schiphol, apparently Aeroflot took the cheapest option out of available, and all the issues, such as slow poorly trained staff and poor co- ordination with airport services - everything is delayed all the time, and every time (I took over 10 Aeroflot flights from AMS during the last two years). No entertainment system. SVO-KJA on the same day was served by a brand new B777. A decent entertainment system, but not much space in the economy cabin. KJA-SVO-AMS was served by A319 and 320 - everything described for the A321 on the AMS-SVO route applies here as well. Business-class check- in in KJA was a very strange procedure, but in does not have to do with Aeroflot, I guess (although my experience with their KJA agents was thoroughly unpleasant, so probably they just do not care to check how those procedure work). Safety training of the crew seems to be a very big issue. They just could not care less. Their usual passengers are not very disciplined in general, but the crew just does not act on this at all. Food was good on all the legs, although the beverages were a bit below average, though - juice and wines were really bad (alcohol only on international legs). Transfer in SVO from Terminal F international to terminal D domestic (and especially back) is still a big problem. Poor information, little help from staff. When you are transferring from D to F you really shall look around carefully at each turn (there lots of them) - once you skip a little half-hidden pointer - you are running into a wrong spot, and getting through security control (double!) all over again. No SkyPriority service in the Terminal F, except business class check-in counters and a VERY poor, tiny and shabby business lounge.



Aeroflot Russian Airlines Customer review :  25 January 2014 by M Tonnvik    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU-273, Bangkok to Moscow, 22nd January then we transferred to a flight to Stockholm. I must say I was surprised over the quality. We bought two ticket going from BKK to Arlanda round-trip, Aeroflot was about 750$ cheaper than the rest. At the airport we got upgraded to premium economy for free. Good food, good service and some of the air stewardesses even smiled. Others were not so happy but they where attentive. Of course my upgrade affects my review, the only complaint I might have is that the check in was to slow but what do you expect when the plane is full and many get upgraded.



Aeroflot Russian Airlines Customer review :  20 January 2014 by S Mark    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK-SVO-BEY-SVO-JFK. The price of ticket was 200$-300$ cheaper than the price of a ticket with other airlines. All flights were ok. If not on time, either late by a couple of minutes or early by a couple of minutes. IFE great. Staff OK. One of the things I didn't like is the food. It is edible, but it is always beef or chicken with a salad or cheese with ham (on all flights), the meals are not diversified. I didn't like the seats. I'm 190cm so it was really uncomfortable for me to sit in this seat for a flight of 9-10hrs, but it shouldn't be the same problem for someone shorter. Airport is good. Staff is friendly. Terminal D and E are new and spacious, but terminal F is over crowded and there is a lot of stores and not a lot of places to sit. Overall, the experience was good. Will take them again and recommend them to someone if price is good.



Aeroflot Russian Airlines Customer review :  20 January 2014 by J Lars    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SVO-JFK return in business. Generally nice experience. Smooth priority boarding at SVO, excellent champagne and starters, though the main course looked a bit cheap. Attentive staff. I noticed that the flight attendants on both flights tended to smile more and respond more quickly to those who smiled in return. The seats are not lie-flat, unfortunately, but still softer and more comfortable than the recliners installed by LH on their A380s. The screen is large enough with good colors but the content lacks recent action movies.



Aeroflot Russian Airlines Customer review :  20 January 2014 by S Radojevic    (Russia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SU106, SVO-LAX, Jan 11 2014 on A330-300. This was some older version airplane, I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing and need for fuel. In fact Aeroflot used the opportunity to change the crew so it is very possible that this was the actual cause for the unplanned stopover. All together we spent 16 hrs in that plane and of course missed the connecting flight on DL airlines.



Aeroflot Russian Airlines Customer review :  16 January 2014 by L Decoff    (Hong Kong)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We traveled with them over this past summer and had a day delay and then when we finally got to Moscow the connecting flight was difficult to find. They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be flying with them again.



Aeroflot Russian Airlines Customer review :  13 January 2014 by Dmitry Kuzin    (Russia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow-Shanghai with brand new A330-300 at the end of December. Not very punctual - departed and arrived 20 minutes late. Terminal F at SVO is crowded and inconvenient. Cabin crew friendly and efficient. Food was served twice, good choice, tasty meals. Entertainment system is very good. Blankets and earphones were given to all the passengers. Seat comfort was very poor to me. Seats are narrow with surprisingly little legroom. When you recline your seat the bottom part goes forward, it makes the legroom smaller. Not the best experience ever, but I would fly them again if the price is fair.



Aeroflot Russian Airlines Customer review :  2 January 2014 by Adam Muller    (Slovakia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SVO-ICN (codeshare with Korean). Not much to rave or complain about - flight departed and landed on time, decent seats, good IFE. If only they turn on the IFE before departure and leave it on after final descent (during departure/landing the IFE reset to front camera - not much to see during night). Meals edible, vegetarian meal option honoured. Will fly them again if price is good.



Aeroflot Russian Airlines Customer review :  29 December 2013 by Oleg Levy    (Japan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Tokyo to Tel Aviv via Moscow around December 4th. Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee). Overall the flight was late by almost 6 hours on a 4 hours route. From Tel Aviv the flight was late by about half an hour. Upon landing, had to board the bus again. It drove for about 20 minutes to the terminal. My bags didn't arrive to Tokyo (because the connection was too short). Will never fly with them again - it was cheaper by less than 100USD, but definitely not worth it.





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