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Aeroflot Russian Airlines Passenger Reviews and Aeroflot Customer Trip Reports



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Aeroflot Russian Airlines Customer review :  26 June 2013 by O Kenan    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14 May 2013,JFK - Moscow, flight SU 103. 30 May 2013, Moscow - JFK, flight SU 102. Round-trip to Moscow, Russia, Boeing 777-300ER JET. Boarding delayed an hour with no announcements. Team was doing an excellent job, but air conditioning system was terrible. There is no personal ventilation like before, now there is only central air blowing from above or from the side. On the outbound it was like a sauna, hot and stuffy, complains didn't help. On the way back freezing air was blowing onto me, complains didn't help again. Will try to avoid them.



Aeroflot Russian Airlines Customer review :  13 June 2013 by Michael Dalton    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18 May: HAJ-SVO, 25 May: SVO-ZRH. In the last month I was fortunate to travel with them twice. Both flights were consistently excellent. The food is amazing in terms of choice, taste, wine list and the service. I look forward to my next experience with Aeroflot business.



Aeroflot Russian Airlines Customer review :  5 June 2013 by G Jones    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Moscow and return in May 2013. Hong Kong to Moscow and return was in business class with Aeroflot. Very impressed. Seats on flight to Moscow were of an older type of business class seat but did everything I needed and all ancillary services (entertainment etc.) available. Seafood meal was probably the best airline meal I have ever had. (Expectations high but I think reasonable). On return flight had more recent capsule seats. Airbus planes looked new and counter service very good. Had domestic Aeroflot connection in Moscow to St Petersburg. Had to sprint from terminal F to D but made good time and domestic counter service again efficient and friendly. All planes on time.



Aeroflot Russian Airlines Customer review :  4 June 2013 by B Moreira    (Serbia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've been flying Aeroflot for several years into Mongolia as there are no other convenient flights from Europe. 90% of the time they either can't make the connection, are delayed, and/or lose the luggage. I find it remarkable that I have to pay for this kind of service to fly for work - flights into Mongolia are not cheap.



Aeroflot Russian Airlines Customer review :  3 June 2013 by Sergey Adonin    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OVB-SVO-OVB (Novosibirsk) 1 week ago. Everything was OK, on time. Plane was new A-320. Good meal and drink, good attitude of FA's. At check-in I asked for an emergency exit seat - no problem.



Aeroflot Russian Airlines Customer review :  5 May 2013 by A Artman    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good service, they served two meals - dinner and breakfast and both times offered two choices (none of the USA airlines would feed you twice for free). They also offered free wine. All amenities were free of charge, they offered newspapers free of charge (Russian newspapers though). The entertainment was poor. Cannot complaint about the 767 comfort.



Aeroflot Russian Airlines Customer review :  18 April 2013 by Basdogan Cagatay    (Turkey)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul to Moscow on April 13. The airplane was quite old and of poor standard (eg: there is no seat light, no visual display to follow, the air blows from the seat and not from above). The crew were not well trained, their way of addressing customers was not professional. The food they served as a lunch was well below standard.



Aeroflot Russian Airlines Customer review :  15 April 2013 by S Dorsey    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall: You get what you pay for. Cheap flight from IAD to IST, via SVO. Flight was delayed from DC. No reason given or even boarding announcement. Strange things: inflight safety video on old 767 was set to techno music, first in-flight movie on overhead screens was a 1940s black-and-white Soviet film with English subtitles, and they serve drinks about 20 minutes before meals, so you're thirsty again by the time you eat. Food was bad, except for breakfast pancakes which were really good. Bring own food, and entertainment.



Aeroflot Russian Airlines Customer review :  5 April 2013 by Steven Manootham    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hamburg-Moscow-Shanghai. HAM-SVO on A320, smooth check-In with 2 boarding passes (HAM-SVO and SVO- PVG). C-lounge with basic refreshment. HAM-SVO, C class cabin, seat and service were excellent. Arrival at SVO new Terminal D, quick and easy transit at both passport/security. SVO-PVG departed from Terminal F, very long walkway from D to F. Terminal F awful, old/dark/busy. Lounge at Terminal F was difficult to find. I was refused entry because I did not have the invitation card. Had to go to transit desk. After entering I noted the lounge was full, no seat available. Flight to Shanghai on time with new and clean A330. Seats 2-2-2, not full flat but comfortable to sleep. Good onboard service, greeting by purser/crews with good English skill. Foods (3 choices) very tasty. AVOD with 500 programs. Return: quick check-in with 2 boarding passes, good spacious lounge. Flight PVG-SVO at 1.30 am. Old/tired B767, seat 2-2-2 narrow and less comfortable than A330, portable IFE with DVD-player, same good onboard service. Landed at Terminal F and lesson learned, went to transit desk asking for C-Lounge Access card. SVO-HAM, A320 left Terminal D on time with best European C Class cabin I have flown. Good products with following minus points: No priority boarding on all legs, no priority handling of baggage, chaotic handling at SVO Airport.



Aeroflot Russian Airlines Customer review :  4 April 2013 by M Harrison    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-SVO-BKK. A smooth flight to SVO on a newish A320. Seats are proper business class seats (2-2 config) but they do look and feel a bit outdated already. Nevertheless, still comfortable and there's plenty of space. Cabin crew were polite and effective. The main (and only) complaint on this flight was the quality of food. The main dish was pretty much inedible but the choice of wines and drinks was good. Transfer in Moscow was quick and easy. No delays at security screening/passport control. Terminal F is bad in comparison to terminals D and E. The Classic, or the "First class" lounge is old, crowded and all in all unpleasant. Boarding the BKK flight was chaotic. Even if priority was given to business passengers, there was no real control as to who was boarding first. Nevertheless, managed to be one of the first ones onboard. Once onboard, was shown to my seat and offered the pre-flight drink by a friendly cabin crew member. Aircraft was a brand new 777-300ER with a new cabin design throughout the aircraft. Business class seats (2-2-2 config), found these seats very comfortable, and the atmosphere of the cabin modern and pleasant. Cabin crew professional, friendly and attentive. A 3 course dinner was served, and the quality of the food was much better. Plenty of drinks offered. IFE system with proper wide screens offers sufficient amount of entertainment apart from the choice in music. All in all, a very positive experience with Aeroflot. Would certainly fly Aeroflot again.



Aeroflot Russian Airlines Customer review :  3 April 2013 by Piibe Piirma    (Estonia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Moscow to Ho Chi Minh City and back last month (15.03 and 30.03). Both flights were drastically delayed (from Moscow to Vietnam 6 hours and back 12.5 hours). I missed all my connecting flights and lost hotel bookings. Unfortunately Aeroflot didn't give any information about estimated boarding or departure times, as well as reasons for the delays. No foods or drinks served in Moscow during 5 hours of waiting! My luggage went to Stockholm Arlanda, not to Tallinn as it was confirmed in Sheremetjevo Airport. I am home now and got my luggage, but I am really not sure if I will use Aeroflot for future trips.



Aeroflot Russian Airlines Customer review :  3 April 2013 by Glenn Pineda    (Philippines)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took Aeroflot SU2387 from ARN to SVO on 26 Mar and SU013 from LED to SVO on 31 Mar and I was pleasantly surprised with the cabin attendants who were well groomed, courteous, and able to communicate in standard English. The LED-SVO leg even had the bonus of the purser giving a brief of what one could see or do in Moscow. The meal services on both legs were conducted at lightning speed, which I initially found worrisome as I was only halfway through my ARN-SVO meal when I saw the crew collecting the trays four rows away but I did see that the mainly Russian and Swedish passengers were already done eating so it was probably my pace that was the issue. For the prices I paid, Aeroflot delivered exceptional value. I expected a Soviet relic but I experienced efficiency and service at its Russian best.



Aeroflot Russian Airlines Customer review :  27 March 2013 by Jose Bolanos    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delay of more than 12 hours. Rude and unhelpful staff in Moscow, lack of any kind of information, post service inexistent. On the way back from MAD to BKK, first flight got delayed 2.5 hours, so when we arrive in SVO, connection to BKK had already departed. Instead of giving us a hotel, they gave us a boarding pass to Seoul! We arrived to Seoul, without any idea of what to do next, nobody say anything to us, no information. There they gave us a boarding pass to BKK with Korean airlines, for 6 hours later. Arrive into Bangkok with more than 12 hours delay, they inform us that our bags were still in Moscow. The worst customer service.





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