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AEROFLOT Passenger Reviews and Passenger Trip Reports |
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Aeroflot review - by O Nilssen
26 October 2007 Customer Trip Rating : 
OSL-SVO-BKK round trip in business class. On this route, Aeroflot use only old, tired Soviet
equipment. The seats in C-class on the OSL-SVO leg are very good, seats on the long haul route SVO-BKK
is below standard one would expect, but OK. The service on board in all legs was very good, I will say
better than most west European airlines! The crew was very friendly and efficient. Very good food. So
far so good. On the ground Aeroflot is something of the worst I ever experienced. My flight back from
SVO to OSL was late, and they had no information until just 30 minutes before the 3 hours late
departure. I was told to prepare my self to sleep in the departure hall. Aeroflot people on ground
couldn't care less. Without exceptions they were arrogant and unfriendly. Do they hate passengers? And
their knowledge of English is terrible. I observed passengers of a cancelled flight from SVO to one
German city, they were simply told to sleep on the floor till the next day. The airport SVO itself is
a disaster. Aeroflot business lounge at SVO is small and dirty. Should I rate my trip from my
experiences in the air, I would rate Aeroflot a 4 Star airline. But the standards on the ground make
Aeroflot in my opinion a 2 Star airline.
Aeroflot review - by V Victorov
26 October 2007 Customer Trip Rating : 
SVO-GVA, ZRH-SVO. Overall great experience. Very nice and attentive crew. What surprised me is that
there were no English language announcements on both flights! Russian-French on SVO-GVA and Russian-
German on ZRH-MOW. The food was OK, but the same choice as on all Y class SU flights to Europe.
Aeroflot review - by R Dunning
5 October 2007 Customer Trip Rating : 
DXB-SVO-LHR last month in Y. The service was superb, cabin was clean and comfortable and food was more
than edible on both flights. Both aircraft were nearly new, 320/321, and the crew were friendly and
attentive. Transiting SVO isn't the most pleasant experience, but its adequate and this will improve
when the new terminal opens next year!
Aeroflot review - by J Kemp
21 September 2007 Customer Trip Rating : 
Business class SVO to CDG, AF flight number but SU plane and crew. This was a fantastic
flight! Very comfortable business class cabin - a real business cabin in 2x2 configuration with
proper wide, leather seats. Very friendly, efficient cabin crew. Good food, with choice of a
chicken, fish, or stroganoff as a main, served on dishes as opposed to tin containers. Individual
CD players distributed with a decent choice of films. Take-off and landing on time. Compared to
the AF equivalent on the same route, which is economy masquerading as business, there is absolutely
no comparison!
Aeroflot review - by B Leishman
11 September 2007 Customer Trip Rating : 
PEK-SVO in Y. While Aeroflot European flights on A320/321/319 aircraft are tuly some of the best
intra-europe available (especially in business), the long haul 767 service isnt of this standard.
While the 767s have new and comfortable seats, the lack of entertainment options is a real let down
(usually only one old movie shown on overhead screens, often in Russian language). In short, the long
haul services lack the polish of the short/medium haul flights, although I suspect this will change as
new long haul aircraft come. Cabin crew tend to be professional. The fact that alcohol has to be
purchased is also quite strange for a european airline, but one can live with this.
Aeroflot review - by S Sangha
2 September 2007 Customer Trip Rating : 
LHR-SVO-LHR Business Class. Aeroflot is now a tale of two airlines - in the air superlative, on the
ground easily the worst in Europe. Sheremetyevo airport and the whole experience from check-in to
boarding is simply a nightmare, that makes you never want to fly again. Long queues, insufficient and
uneducated personnel, bizarre time restrictions on check-in and lounge access, very poor quality
lounges - pick something and its awful. Once on the Airbus A320, the experience changes - attentive
staff, with a good command of English, great food, great entertainment (individual digeplayers) and a
proper business class seat - not the usual European airline fare in biz class of an "economy" seat
with the middle seat left empty.
Aeroflot review - by Patrick Paludan
30 August 2007 Customer Trip Rating : 
LHR-SVO-HKG Economy. Generally not a bad airline. It has definitely improved and the in flight service
is not bad compared to many other airlines. The seats are also ok, even if they don't have private
IFE. Their prices are low, so that compensates. They do have a problem, though, with their ground
staff. We were delayed 24 hours in London due to bad weather in Moscow and were met by really surly
staff in addition to having to wait more than two hours at the airport before the coach to the hotel
arrived. Sheremetyevo is not a pleasant experience, but fortunately they will soon relocate to a new
terminal 3.
Aeroflot review - by Ivan Nikitin
23 August 2007 Customer Trip Rating : 
Moscow-Barcelona return economy class. Overall, they are not so bad. Airbus 321 seating leather and
rather comfy, recline and seat pitch were good, better than many other airlines like United, JAL,
Virgin Atlantic etc. Food was really delicious, hot and filling and free. I ordered a special Oriental
meal on the way to Barcelona and it was like Indian curry. No dessert at all though. Drinks were
standard, Pepsi, juice etc, but free alcohol is gone. No inflight entertainment at all except
magazines and newspapers, but they were really nice to read. Plane was clean throughout the flight, as
were bathrooms. Inflight service is the only thing that lets Aeroflot down. Their staff is totally
different, from welcoming and warm to totally disinterested and rude. For example, if people pressed
the attendant button to ask something to drink, one stewardess brought everything with a smile, but
other one just asked you to help yourself in the galley. Some stewards offer you extra drinks without
even asking. So, rather inconsistent. And all stewards look tired and sad throughout the flights, but
that's just a Russian character. Aeroflot has very good baggage regulations, up to 10 kilo hand
luggage for economy, but they are not strict with this, up to 32 kilo baggage.
Aeroflot review - by Geir Tonstol
25 June 2007 Customer Trip Rating : 
FRA-SVO-FRU-SVO-FRA, C-class. Legs serviced by TU-154, A321 and A320.
All planes fitted with new C-class leather seats in 2x2 configuration.
TU cabin and fixtures somewhat worn. No IFE on three of the legs,
individual digeplayers distributed on last leg. Catering was good with
wide selection of drinks. Menus provided on two of the legs. Cabin crew
friendly and helpful. Aeroflot has become a worthy Skyteam member.
Aeroflot review - by D Mirsagatov
25 June 2007 Customer Trip Rating : 
Tashkent (UZB) to JFK(NY) via Moscow . Flight from TAS to SVO was good,
crew friendly enough, food was good, entertainment onboard for economy
class not as good as could be. Seats comfortable for economy class.
During 4 hour flight we were drinks several times. Arrived on time.
Plane was clean. SVO-JFK. Crew friendly, but economy class was mostly
empty. Entertainment was fair. Good English speaking flight attendants.
Reasonable price for Transatlantic flight.
Aeroflot review - by Nick Fortuna
15 May 2007 Customer Trip Rating : 
Moscow-Hong Kong J-Class on 767-300. Load light, 8 pax in J, 22 in Y. A
flight attendant handed out menu cards and asked how I would like to be
addressed. Was offered a pre-flight drink. Meals served individually
from galley, not on trolleys. I had already finished dessert while other
passengers were still finishing their salad. Moist towels offered. Staff
remembered my drink choice. Meals excellent, loved the soup served in a
proper deep soup plate with fresh dill on top. Portable Dig-E players
were handed out. Movie selection same as April. Only English reading
material was the Moscow News. Seats exceptionally comfortable, though
they only go nearly flat. In short, a big improvement over the horror
stories one used to hear about. Attendants smiled, announcements in
Russian, English and Mandarin, both from purser and pilot. Food was
reasonable. Service excellent, arrival on time, ground handing in HK as
usual very speedy.
Aeroflot review - by A Sahni
10 May 2007 Customer Trip Rating : 
Business class from IAD to Moscow, and onto DEL. Service excellent with
good food, and a new business class seat with the portable digiplayer
given out. No English reading material was available. Real trouble
getting into the Business class lounge at Moscow. Once at the transfer
desk I had to bargain with the Aeroflot ticketing agent from waiting
five hours to enter the lounge to only having to wait two hours to
enter. For some odd reason Aeroflot has a rule in place where one can
only enter the lounge two hours before the one's flight departs Moscow.
Other than the trouble caused at the Moscow airport I will fly Aeroflot
again as the service is great, and the Business class ticket from IAD to
DEL is cheap.
Aeroflot review - by Yury Kiselev
8 May 2007 Customer Trip Rating : 
Oslo-Moscow-Oslo in May 2007, economy class. Both flights departed and
arrived sharply in time, cabin crew and meals were quite good. Tupolev-
154 - enough leg space, renovated cabin, very nice brand-new livery -
nothing to complain about. I do not give them 5 stars, because for the
top mark the cabin crew really has to smile at least sometimes, and
there is clearly some room for improvement regarding lunches.
Aeroflot review - by Andrew Barnieske
1 May 2007 Customer Trip Rating : 
My first (and last) experiance with Aeroflot was not good. The flight
itself and food was okay, but heaven help you if they lose your luggage.
I arrived in Moscow from Toronto last June and my luggage never arrived.
The lost and found personal were in a world of their own, and just told
me to wait as they conveniently took their break for 2 hours. After
another 2 hours of waiting one finally checked on the where bouts of my
luggage, and it was still in Toronto. Having missed my ride to the hotel
and 100 US to find alternative transportation, I attempted the next day
for 3 hours to get someone at Aeroflot to talk to. I was promised
luggage the next day, but after waiting, it never arrived.
Long story short, I spent at least 4 hours each day for 9 days trying to
contact Aeroflot each time only to have them promise my luggage on the
next flight to be left waiting empty handed again and again. No offer of
compensation was made at any time, as I had to spend $1500 to buy new
clothes etc, since after a week, I assumed it was lost or stolen since I
never could get a straight answer from Aeroflot at any time. I lucked
out calling the airport 9 days later as my luggage finally arrived,
however that was due to my own footwork without any assistance from
Aeroflot. After I got home, they offered $100 after numerous unanswered
emails prior. All I can say is never again will I fly with that outfit.
Aeroflot review - by K McCormick
28 April 2007 Customer Trip Rating : 
We had the worse series of flights I have EVER had on Aeroflot.
Complete nightmare from beginning to end. JFK to Moscow Sheremetyevo,
returning from St. Petersburg through Moscow to JFK. One of our bags did
not arrive in Moscow with us. Reporting the bag missing was a two hour
nightmare, with a series of service people who would appear and
disappear at random. One would come, give us a form to fill out, leave
their desk and then no one was there for another ten minutes. Another
person came, gave us another form, told us to get it stamped at customs.
We came back, the second person was gone and no one was manning the
desk. This went on and on and on. Finally, we got a print out showing
our missing baggage claim number. There was a phone number on the form
and they told us to call the next day to see if our bag was on the
following flight. We called the next day and it turns out that was a
non-working number. We had our hotel call, just to make sure we
weren't doing anything wrong. We went to an Aeroflot sales office and
sat there for an hour while their representatives tried to get us a
working phone number, any working phone number. We finally got
through, spoke with someone who said our bag hadn't arrived and to call
back the next day. We took the phone number and called back each day
through that week. When we arrived back in the US, we spoke with a
lovely guy in charge of baggage for Aeroflot at JFK. He remembered
sending our bags the day after we left. He confirmed with Moscow that
they had received our bags the day after we had arrived. I have no idea
why we were told repeatedly in Moscow that our bags were not there. To
add insult to injury, the bag was a wreck and our camera was missing.
Minor but still annoying: There was no movie on any flight. The
entertainment system was totally broken on the flight to Moscow. On the
way back it worked on the first half of the plane but not the back.
I'm a vegetarian. Even though I specified with our reservations that I
was a vegetarian, I didn't have a meal on either flight. I'm willing to
give them a pass on the first flight because I didn't reconfirm the day
before flying like I usually do On the way back, however, I made sure
to confirm and they still screwed it up. Not so much as an "I'm sorry"
from the flight attendant. So, I had nothing to eat for 10 hours save
for a roll and some lousy fruitcup on one flight. At the check in in St.
Petersburg, it took four surly desk clerks to figure out how to check
our baggage through to our final destination. There was a line of at
least 30 people behind who were held up because of their inability to
check us in. The transfer in Moscow from Sheremetyevo I, where we
arrived on our domestic flight from St. Petersburg, to Sheremetyevo II,
where the international flights depart, was comically convuluted. It
took an hour and fifty minutes of a two hour transfer time to get from
one terminal to another. I'm sure some of that was Russia passport and
customs control, but a number of the people we dealt with were Aeroflot
employees, so I think some of the responsibility for shutting passengers
around falls on their shoulders. Most minor - you had to pay for
alcoholic drinks. Quite frankly, after all the fiasco due to Aeroflot, I
figured the least they could do was give me a drink.
Aeroflot review - by B Singleton
15 April 2007 Customer Trip Rating : 
Business class from JFK to Bishkek. I had a 10 hour layover in Sheremetyevo. No entry into the business class lounge until 2 hours
before departure time. Give me a break.
Aeroflot review - by Alf Butov
10 April 2007 Customer Trip Rating : 
I've flown Aeroflot a number of times ever since I was a child. It was
still the only USSR airline then. Therefore it was very interesting to
see how gradually the company was improving reaching world standards. I
have developed certain liking to this airline and was quite satisfied
with the trips most of the times. My last trip with Aeroflot was earlier
this year. I flew Kiev-Moscow-Bishkek and back. The flight to Moscow was
a bit of adventure as Aeroflot still uses Tupolev 154M on this route and
because of poor weather conditions (strong wind) the plane from Moscow
could not land and the deparuture was delayed. Most of passengers had to
transfer in SVO so everyone was quite nervous. The plane came 4 hours
later but it was very quickly served for departure. The crew were quite
friendly and helpful. Instead of the usual 1 hour 30 minutes the flight
took only an hour. In SVO we managed to catch our next flight with no
problems, however the ground crew were not very nice as for me. The next
flight was on A321 and it was really great. Nice, clean and new
aeroplane. Very quiet compared to Tupolev. The cabin crew - very
welcoming. I am happy Aeroflot has improved a lot since I last traveled
with them (back in 2003, flight form SVO to Irkutsk and back). I think
it is a very wise decision to replace old Soviet aircraft with modern
planes.
Aeroflot review - by Norman Sutherland
31 March 2007 Customer Trip Rating : 
Nizhnyvartovsk - Moscow, Business Class both ways. On time departures
and arrivals both times. Tu-154, first time on this aircraft - very
smooth. Perfectly adequate Cabin Service, but no IFE. Not the greatest
seats but OK for a 3 1/2 hour flight. All in all a better experience
than I had expected - and Sky Team Airmiles.
Aeroflot review - by Roman Raikov
26 February 2007 Customer Trip Rating : n/a
SVO-HEL. Airbus 320 light and clean. Comfortable seats. Solicitous and
smiling crew. Food was quite ok, comparing with other airlines.
Aeroflot review - by Paul Shine
29 January 2007
Fly Aeroflot at least twice a month, mainly international short haul.
Lately some domestic flights as well. It seems onboard service is
improving by the month. A few weeks ago on a PAR-SVO flight they handed
out portable video players (each containing about 12 recent releases) to
business class passengers so for me inflight entertainment was great.
Food can be hit or miss but overall above average, and they show they
try which is more than I can say about others. Overall I think the
airline is doing all it can but it still suffers from the SVO
experience. Hopefully that will change with the new Terminal 3. Also
security checks are as good as any I have seen lately without the
ridiculous you sometimes get from the TSA. By now I make a point to
travel with them even when alternatives with Western operators exist.
Aeroflot review - by Robert Tonos
21 January 2007
SVO to BKK business class. The aircraft was an IL-96. With regard to
the seats, they were wide enough but the legroom was insufficient. I
gather the business-class seats on Aeroflot's Boeing-767's are much
better. The cabin staff were very friendly and solicitous. The food
was OK but not as good as the food I've experienced in business class on
other long international flights. My greatest complaint is about the
lavatories - they smelled of urine. I suspect the flushing fluid had
not been changed in a while. Also to be noted is that there is no
separate check-in at SVO for business-class passengers. In short,
Aeroflot wasn't bad but it's got a long way to go before it catches up
with say Singapore Airlines.
Aeroflot review - by Kenny Andreasen
12 January 2007
I've flown Aeroflot on a total number of 8 flights now. My very first
flight was an overall surprisingly positive experience, probably because
I had only heard the worst stories prior to my first flight with the
Russians. You get what you pay. This means that the level of staff
friendliness and additional services onboard is somewhat below an
airline like Cathay Pacific, however Aeroflot has been an excellent
experience on almost all areas! Except from the hardly existing inflight
entertainment, I would rank Aeroflot at least on level with all Western
European airlines I've flown. Nice meals and an overall good level of
service indeed. Especially surprising has been the level of service in
Moscow airport (from the Aeroflot crew!). Once my flight BKK-SVO was 4.5
hrs delayed due to engine problems in BKK, resulting in an already-left
flight SVO-CPH when we arrived. I hardly got time to think the worst,
before a staff member handed me boarding passes for SVO-Helsinki
(Aeroflot) and Helsinki-CPH (SAS Scandinavian), meaning that I was less
than 2 hrs delayed on my final arrival to CPH. That's what I call
service! I can only recommend Aeroflot and nothing less than 3 stars is
a fair ranking of the airline.
Aeroflot review - by Damian Fraczkiewicz
27 December 2006
I've flown twice: Warsaw-Moscow-Beijing (round trip), but the 2nd time
returned from Hong Kong via Moscow to Warsaw. Both journeys - business
class. Excellent service! Very friendly crew. The most important
advantage of flying aboard Aeroflot is the incredibly low price for such
a good service, often better than western high-priced one! Seats are new
and comfortable.
Aeroflot review - by Gregor Gosciniak
15 December 2006
Flew Aeroflot a few times, Düsseldorf-Moscow on brand new Airbus planes,
great seats, nice service. Also lots of flights between Moscow-
Ekaterinburg, TU 154 and once even TU 134 - great experience. I like the
TU 154 very much, lots of legroom, if the seat in front of you is not
taken you can put it down and get lots of leg space. Professional
service on domestic flights as well. Only problem is Sheremetyovo
Airport, very rude and unfriendly staff, taxi-mafia and poor
organisation. Last time I spend two hours waiting in line for boarding,
disastrous.
Aeroflot review - by Steve Sninsky
10 December 2006
JFK-SVO Round Trip, Economy class, July 2006. Boeing 767-300ER aircraft.
Excellent service by Aeroflot. I was a little bit nervous about the
flight, but none of the instances of poor service or dirty planes were
substantiated. FA's polite, friendly and spoke excellent English. Food
excellent on the way to SVO. The fish meal on the return flight was
edible, but not as good as the steak meal. Beverages served frequently.
I used the bathroom once each way, and have no complaints about its
cleanliness. Sheremetyevo customs was not as bad as people claimed,
either arriving or departing. Customs upon departure was definitely
understaffed. My luggage was inspected by a friendly female agent. I
would certainly fly on Aeroflot again.
Aeroflot review - by Robert Wagner
20 November 2006
LHR-SVO-PVG-SVO-LHR Business Class: having flown Aeroflot many times during the Soviet era it was
good to see that they are now on par with any other national carrier with excellent on board service
and food (even the much disliked IL96 seemed comparable with the equivalent A340).However the
downside is the notorious hub at Sheremetyevo which bears all the scars of a crumbled regime and the
business class lounge at SVO has much to be desired.
Aeroflot review - by Bimal Malhotra
17 November 2006
Flew Aeroflot for the first time from DEL-Moscow and then after a brief
stay in Moscow over to JFK (business class). Excellent overall with
great prices. Compares very well with KLM, NW; better than Alitalia.
Seat comfort was good, even on the Ilyushin-96 plane. The 767 to JFK
had the comfort of reclining flat-bed seats. Meals DEL-SVO were
excellent but my special vegetarian meal SVO-JFK was marginal.
Arrival into SVO was hassle-free. Not a reflection on Aeroflot, but
Departure at SVO was tense. I say, give it a try. Aeroflot in Skyteam
era definitely meets the standards of safety, punctuality and comfort.
Aeroflot review - by Paolo Garnieri
2 November 2006
Moscow - JFK and Tokyo - Moscow several times this year. Aeroflot is the
world's best kept secret. Always a seat available on long haul flights;
always on time; food very good; decent inflight entertainment system;
good service; leather seats that compete head on with Air France or
Cathay's. Have experienced no delays, courteous personnel. Issue was
SVO immigration on arrival - but TSA checks for flights to and from the
US is far worse than any Moscow airport experience. While the US is
chasing the Evian bottle drinkers on its flights, Russia is changing
fast and so is its flagship airline. Fly Aeroflot.
Aeroflot review - by Don Leake
22 October 2006
LAX-SVO economy class just last week. I have to admit being a bit
nervous taking off, but, like the rest of Russia, so much has changed. I
was impressed with the leather seats, and the pilots handled a tricky,
foggy landing with a 300 foot cloud ceiling at SVO flawlessly. Horror
stories about the customs clearance leaving SVO abound, but I found the
most frustrating part was the hand search of luggage for American-bound
flights now required by the TSA. Without that, it seems to go fairly
quickly. Also, from the runway, the Sheremetyevo 3 expansion due next
year looks great. Flight attendants aren't as friendly as most in the
Western US, but frankly they reminded me of those on Continental or US
Airways regional routes.
Aeroflot review - by Vladimir Kuzmin
19 October 2006
CDG-SVO Economy class. New Airbus 320 with nice leather seats. Flight
attendants were very polite with genuine smiles! Food was little
dissapointment compare to Air France service. Small tray with salad and
Turkey "cordon blue" with mashed potatoes were served. Coffee or tea
service followed. Alcohol against payment on Aeroflot! Cost savings?
Good inflight product. I would fly Aeroflot again.
Aeroflot review - by Alexander Hadzhivanov
15 October 2006
Bratislava-Moscow-Bishkek several times in 2006. The flight from
Bratislava to Moscow was okay. Bad organisation of SVO passenger
transfer - wrong gates shown on boarding pass (happened three times on
my transit flight), bad mannered airport staff. The transit passengers
are processed in a very strange way - they took your passport and ticket
and disappeared somewhere - without any notification what they are going
to do. Once I got back my boarding pass and passport from another
passenger (Chinese) who had obtained a lot of passports from the staff
with request to distribute among other waiting transit passengers.
Strange ?
Aeroflot review - by Vladimir Rouvinski
10 October 2006
Aeroflot on their domestic route Moscow - Krasnodar. Check-in in Moscow
was easy and problem-less though in a very old Sheremetyevo-I terminal.
The departure of the flight to Krasnodar was delayed for about 2 hours
with no explanations given as for the reasons of the delay. Later on, in
the plane, I overheard the flight attendants discussing between
themselves what should be said to the passengers with respect to the
cause of the delay. They decided "technical reasons". Indeed, the plane
(TU-154M) clearly showed her age. Not much concern of safety - the belt
in my seat was broken and no attention was given as to pre-flight
security check (such as tables remained opened during the take-off and
landing).The rest of the flight was uneventful. Food was quite modest
for the flight duration (about 2 hours). The flight back to Moscow one
week later was again delayed, this time because of the weather (fog both
in Krasnodar and in Moscow). The plane was very old TU-134, noisy and
very narrow, one of the toilets did not work, smelled, and the flight
attendant had to use some kind of a spray several times during the
flight. Food again was quite modest, but newspapers and coffee/drinks
served often throughout the flight. Summing up, I would fly with
Aeroflot again domestically for only one reason - I can earn my frequent
flyer miles with Delta flying Aeroflot - miles for domestic flights
appeared immediately on my SkyMiles account.
Aeroflot review - by Herra Suomi
2 October 2006
St Petersburg-Moscow. Flight was operated by TU-134 of Aeroflot-Nord.
Interior was 1960's with open overhead compartment, thin metal plates as
tables and curtains on windows. Flight departed and arrived on time and
service with smiles. Coffee/tea, bread with cheese and ham and a candy
bar were served during this one hour flight. I like travelling in Russia
- it's so different than in the west. It was a fun ride with good
service.
Aeroflot review - by Yekaterina Campbell
11 September 2006
London- Moscow-Volgograd return. It has been 2 years since I have
travelled Aeroflot and was surprised. Travelled business class from
London to Moscow and on the way back. Service standards are up with the
best in the world (on the plane at least). Was not impressed with
Sheremetyovo. Travelled Economy to Volgograd and back and wasn't
expecting much; however, the attendants were attentive and extremely
helpful - they even had genuine smiles! I can see that this airline is
moving up in the world and I hope that it continues this way. Good job
Aeroflot.
Aeroflot review - by Ivan Nikitin
23 August 2006
I have recently flown with Aeroflot Moscow-London return. Overall it was very nice. The food was
perfect for such a short flight, there weren't any IFE (even audio),but I don't care about that.
Seating was great and comfy(leather), you could stretch out, plane was clean and good-looking!
Inflight service was interesting-crew did everything very quick and efficient, but they looked like
they hate every passenger onboard...Both flights were on time. I like to see the improvements of
Aeroflot, only bad thing that I have never seen smiling crew there(though all of them do their job
perfectly).Overall, Aeroflot is a great airline!
Aeroflot review - by Dmitri Fedin
18 July 2006
LAX-SVO-LAX, economy class. 3.5 stars. One star was taken off for 4 hour
delay in LAX and lousy customer service in Aeroflot's LA office. They
never return calls, very often you hear busy signal and I had to call
them again and again. After the registration and because of the delay I
received a coupon (about $15 value) redeemable in almost every LAX
eatery. The flight was smooth, seats were good, with enough legroom for
me (6’2” 230 lbs), good food, free beer, and I don’t care about in-
flight entertainment. Aeroflot is the ONLY company flying from US West
coast to Russia non-stop. On my way back they lost my luggage (I think
it never been loaded, because I saw plenty of unclaimed luggage at the
terminal). I removed one star for it. But Aeroflot staff was very
helpful and understanding and they shipped me my luggage by FedEx
Overnight (my final destination was Reno, NV) three days later,
informing me about any progress and I returned them half-star. Another
good thing. Couple days before my return flight, I dislocated my ankle
and was limping badly. The girl at the registration desk saw my
conditions and offered me a seat at the emergency exit row with a mile
of legroom. Probably, she was compensating for the Aeroflot Dollar-Ruble
conversion rate R35:$1 (with the average exchange point rate R28:$1 and
US Consulate rate R30:$1). Overall experience with Aeroflot is good.
Aeroflot review - by Volodya Bilotkach
11 July 2006
KBP-SVO, economy. TU-154, with no space in the overhead compartment.
Service moderately efficient, no smiles however. Food was quite strange
- they had those little pies, rather stale. I was sitting in the first
row in the economy, so the tray tables were attached by the FA during
the flight. Yet, they later forgot to remove those, so we landed with
our tray-tables still in front of us - talk about safety.
Aeroflot review - by Dmitri Osipov
1 July 2006
Moscow-Adler-Moscow. Aeroflot domestic flight. My expectations were low.
But I was suprised to learn that this airline is not bad at all. Flights
both ways were perfect and right on time, though let down by abysmal
meal (but this is only 2 hour domestic flight). Flight attendants were
pleasant and helpful. The aircraft was old Il-86, seemingly in good
condition and, as expected, without inflight entertainment. Absence of
IFE was compensated by the great inflight magazine. Big improvement by
Aeroflot over the last 10 years.
Aeroflot review - by Andrew Strodtman
1 June 2006
I was pleasantly surprised by my Aeroflot flight from SVO to CDG. The
plane was superb - brand new Airbus. The leather seats were
comfortable, if a bit narrow, but what can you expect from a single-
aisle plane like the A320? The food was excellent and very tasty, and
it was served by flight attendants who were very pleasant and upbeat.
The next time I fly to Russia, it will be on Aeroflot. It is simply a
better value, and a more complete Russian travel experience.
Aeroflot review - by Peter MacLaurin
10 May 2006
London to Moscow and back with Aeroflot. The plane was new looking, the
service was great and the plane took off on time at both ends. That's
more than I can say for British Airways who have never taken off on time
and at least 4 times the price.
Aeroflot review - by Amit Garg
9 May 2006
DEL-SVO-DEL Businesss Class on IL96. It was a pleasant experience. The
check-in at Delhi could have been better organized. There was a
dedicated check-in counter for business class passengers but they were
checking in Economy passengers through it as well. The flight itself was
quite comfortable. The staff was very pleasant and attentive and the
food was delicious - drinks were fairly good as well. On the return,
Moscow SVO Airport is as bad as it gets - only 2 check-in counters, no
separate business class check-in, unpleasant staff, often rude! But no
complaints with the inflight experience. Overall, I would recommend it
if you are getting a good deal on the price front.
Aeroflot review - by Tim Evans
9 May 2006
NRT-SVO-NRT. Out bound economy flight full of quiet Japanese. Meal of
pepper steak - excellent. Took off on time and landed on time. Crew
unsmiling but got on with it. Return flight on time. The planes were
both 767. The toilets could do with some refurbishment. The alcohol is
not free. IFE is meagre - French movie with Russian dubbing. I am not a
great screen watcher. They had the normal flight map. All in all I felt
that the Russians knew what they were doing and got on with it.
Aeroflot review - by Simon Fullarton
5 May 2006
Aeroflot have improved incredibly over the last 10 years. I have been
flying them for just over 10 years into Russia and over to SouthEast
Asia. Their business and first class is super value for money and the
service on some of their planes is excellent. You must ensure that you
fly on western aircraft, Airbus or Boeing. I have done the IL's and
Tupolev's 134 - 154 the 86 and 96 etc. Just don't! Interesting
experiences but better avoided. I would advise anyone going to Moscow to
use Aeroflot business class over BA's, the planes are new, the seats are
real business seats, not the nonsense BA employ on narrow body planes.
In short, if you select western aircraft Aeroflot are good in comparison
to any other airline. Russian airports and passport control are not
their fault - although if you fly in business or first - you can get
fast tracked VIP'd through Moscow - just make sure you tell them.
I think Aeroflot economy fares are far too expensive - even though their
business fares are pretty good.
Aeroflot review - by Michael Chang
18 April 2006
YYZ-SVO. Flight was on an older B767. Flight began with a wet napkin
service, followed by drinks (cash bar for beer - $2, wine between $4-5,
and Russian-imported tropicana apple and orange juice, and Pepsi).
Meals consisted of dinner and snack, both catered by Cathay Pacific so
the curry chicken dinner, and chinese chow mein for snack was of very
high standard. Duty-free followed before lights turned off. No
inflight entertainment - no headphones for music, no movies for the 9
hour flight. Crew did come around once or twice during the night for
water, but they did have cups of orange juice and water in the galley
for pax to help themselves. Overall, I do recommend Aeroflot if you are
flying to Moscow direct - it is very convenient. They have a very good
value-for-money product, and service is professional and efficient.
They do not, however, put on that inviting smile that the Asian airlines
do, or the buddy-buddy manner that the North American airlines sometimes
use. This is okay by me, because they get the job done, gave me a safe
journey, and their meals lived up to their reputation.
Aeroflot review - by Johannes Boecker
18 March 2006
Business from Munich to Beijing via SVO. Both flights could not have
been nicer. The seats on the long haul flight were fully flat and very
comfortable. Food was great (we even got caviar!!) and very well
presented (on the table, no trays). Flight attendants were very polite
and very eager to do everything they can. They even served a small
breakfast only 30 minutes prior to landing! Their inflight entertainment
is okay. Everybody gets a digeplayer which features on demand movies and
audio. There was a selection of about 6 movies, three "Mr. Bean" short
features, a good selection of music and some Russian cartoons and
movies. Transit in Moscow was a different thing: The airport is ugly,
practically no seating and you are only allowed to use the business
class lounge two hours before the departure of your onward flight. The
lounge itself is a disgrace: dirty, crowded and very limited seating. If
Aeroflot can change this they will have a five star business product
(much better than Lufthansa)! On may way back I travelled from HKG.
There, Aeroflot uses the Cathay lounge which is simply great.
Aeroflot review - by Christopher Bybee
5 March 2006
JFK-LHR Business Class. My check-in at JFK was typically hectic with a
dirty boarding area, but once I was onboard, the flight attendants could
not have been nicer! Very sincere and friendly, helping me with my
overhead bag and offering me champagne and handing out menus.
Once we were airborne, hot towels and drink orders were taken and a
small canape was given (wonderful meat in filo dough) to go along with
the drink. Dinner order was taken and another drink offered. Yet another
canape was given, then soup, and salad and then the main course - I
think a choice of three items. Dinner was hot and very good. The only
strange thing was a paper napkin. Dessert was fantastic along with
coffee and after dinner drinks. Flight attendants could not be nice
enough or quicker to offer more drinks. After dinner, new movie cd
systems were handed out that included a small but current choice of
American and Russian movies and cartoons. The lay flat (although angled)
seats were very nice and comfortable on this 767. I was also amazed at
how clean the cabin was - fresh and nicely colored with hues of blue. I
decided to sleep and was very comfortable with my "satin" pillow cased
pillow and my woollen blanket and I never slid down in the tilted
bed/seat. I awoke to another smiling face and a hot towel and breakfast
was served. Eggs hot and bread very fresh and warm. An English/Russian
immigration video was shown prior to our arrival that helped for those
new to SVO Airport. We were one of the first planes of the morning so
immigration was a breeze. Good news - SVO has tried to take away the
USSR look of the airport and installed brighter lights in the arrivals
area-a BIG help. The area past customs is still a cattle corral with
many offers for pirate taxis but that will never change. Please always
go to the desk just past customs and use a real taxi. Many horror
stories of pirate taxis robbing tourists. All in all, an amazing flight
experience. Aeroflot, you put our US carriers (read: Delta) to shame
with the great service clean planes and wonderful cabin crews. Last item
- as usual the flight deck crew never talk to you-it is just the
Russian way so don't worry about it!
Aeroflot review - by Jeannette Dixon
13 December 2005
I booked my flight from London to Bangkok via Moscow in June 05. I will fly out on Friday 16 December. I was notified about changes in
schedule on 12 December, telling me that on the return, I would have a 14 hour stay in Moscow
airport overnight. I would arrive one day late. Upon enquiry about
accommodation, Aeroflot refused to
provide accommodation despite the short notice in schedule change and suggested I cancel the booking
- 4 days prior to departure, 6 month after booking - make up your own mind about customer service.
Aeroflot review - by Ken Obenson
13 December 2005
Pluses - Good food and quick service. Minuses - No onboard
entertainment. Worn aircraft interiors. Rigid, somewhat unreasonable
check-in staff in Hong Kong who stood on principle and required that I
pay excess baggage charges (4600 Hong Kong dollars) on a flight that
was half empty! I had to throw out all the food and some old clothing to
reduce it to 2500 dollars.
Aeroflot review - by Jean Pascal
2 November 2005
Flight from Geneva to Novosibirsk, via Moscow Sheremetyevo and return.
GVA to SVO on modern, very confortable A319 equipped with leather seats
and good legroom. SVO to NOV on older IL86. The seats are large and
there is good legroom, but they are also very much used and that means
that they are very hard. All 4 flights have departed exactly ontime. The
food onboard could be more varied as I had to eat 4 times exactly the
same food, twice out of plastic servers. Staff onboard could be more
careful about safety procedures as there haven't been any checks about
fasten seatbelts / stored tables / and seat leans in vertical position
on the A319. On the IL86 there wasn't even a safety procedure
demonstration of the crew and they hardly could speak english. All in
all the flight was okay, but too expensive for the quality of the
service. However, I think that Aeroflot has very much improved lately
in service and safety.
Aeroflot - by Christopher Pinks
19
September 2005
Beijing - London (via Moscow) return. The outbound trip of my holiday to China was fine and I was half looking forward to telling friends
that their preconceptions on the airline had been wrong. Unfortunately for me, they were right.
Delayed 6 hours out of Beijing, told my seat was no longer available as some VIPs were ushered on in
front of me (this is at the gate with boarding card in hand!) after 20m of shouting in array of
languages, our seats magically appeared. The plane was an old lumbering Ilunsk 86 with zero legroom,
that had to be re-routed via Novosibirsk, 3 hours there on the runway to refuel, arrived Moscow 12
hours later than expected hence missed transfer to London. Ground staff were rude, abrasive and
dismissive. Night in a hotel in Moscow. Return to London was luxurious in a new
Airbus A321.
Aeroflot - by Bryan Clydesdale
25
August 2005
We flew Aeroflot from Dubai to Moscow Business Class August 3rd then to St
Petersburg. Returned Moscow Dubai Business Class August 13th. The flights from Moscow
to Dubai and return were very good. Food, drinks and service very good. Plenty of
room in seats. In flight entertainment by small DVD player which was easy to operate.
Flight from Moscow to St Petersburg was in older plane and not so good but food and
drinks OK. Separate bus for only six Business Class passengers. Recommend Dubai
Moscow flight to anyone
Aeroflot - by Richard Mortara
8
August 2005
London - Moscow. Handled by miserable agents of Air France at LHR. Aircraft an
IL96, with masses of legroom. Take off was 10 minutes late, but arrival 5 minutes early. Crew were OK ,
but with few smiles and I could not see the safety demo due to the bulkhead. Service comprised
of drinks (just one each) then a hot meal of chicken and rice, which was pleasent and suprisingly
tasty. A vegetarian option was also avilable. Two dry rolls and a yoghurt were also on the
tray. No further service thereafter. After arriving,e the aircraft taxied to the end of a cul-d-sac and then the engines
were switched off, so every one got up. Then the aircraft was pushed backwards into its parking
position (first one on me), but little effort was made to get passengers to sit down. Immigration at SVO
took over an hour and then a further wait of some 20 mins for luggage. Generally better than I expected in the air - but Moscow SVO as bad as many have
stated in the past.
Aeroflot - by Brian Lopiccolo
8
August 2005
Boeing 767 from LAX to SVO and from Seattle to
SVO - planes are very clean and nice, blue leather seats. The staff
is friendly, they did have reading materials in both Russian and English. The
meals are great, they also provided sleeping masks and mint smelling hot wash towels to wipe your
hand and face before the meal. The only bad thing I have experienced is the Video equipment seems to
never work, it did on one flight! I have also flown the smaller TU-135 to Perm Russia and SU-154 to
Saint Petersburg, older planes, very small seats, if you have no one in front of you and you push the
seat it will collapse forward. The carry on is minimal, a regular carry on
suitcase must be
checked it. The staff is friendly and food is OK. You can upgrade to first class and it is pretty
nice! I also have flown Delta JFK-SVO - not bad but I prefer Aeroflot.
Aeroflot - by J Boese
12
July 2005
Hamburg-Moscow, July 2005. The plane, a very old Tupolew 154M has the
narrow seating. Departure on time. Since the TU 154 has almost no cabin bins,
several carry-on cases are stored in front of the emergency exits, effectively
blocking them (I sat next to one of them). As usual, no one cares. The instructions
for the escape slide are also nice: you have to open a (wooden) cabinet next to the
emergency exit, pull a rope, unroll the slide and move it out of the exit and then
inflate. Imagine doing that in an accident. Food was acceptable and crew sometimes a
little clumsy, but friendly. After landing in Moscow (on time) we had to wait almost
20 minutes on the runway till a gate was available and then another 15 minutes before
the finger is pushed to the plane. As usual, aircondition is out during this time.
Aeroflot - by Andrey Leshkevich
29
May 2005
HKG-SVO in Business Class. I have not flown with them for a long time, since my not so positive
experience almost 2.5 years ago, but they have come a long way since then. Their new image is
fantastic - trendy colors, very tasty food, excellent selection of drinks, comfortable seats. I was
really surprised be how good their service is now, very helpful and cheerful FAs (lots of smiles).
I would not hesitate to use them again in the near future.
Aeroflot - by Francesco Lulli
26
April 2005
SVO-FCO on a clean but worn Tupolev 154 with cramped seating in economy. Next time I'm on
a 154 I'll definitely go business class, Aeroflot must be the only airline providing long-haul type
seats on European routes in business and their fares sound very reasonable for the added comfort you
get. Inflight service very good, although there's no IFE and not even small screens showing the route on
TU-154s; we got a drink and a small snack, followed some 20 minutes later by a hot breakfast
consisting of a choice of omelette or sausages, a bun, butter, jam, a truly delicious coconut cake
and yogurt, besides of course coffee or tea and a second round of drinks (if you just asked).
I'm not impressed with the ground staff at Sheremetyevo, I knew by previous experiences that my
luggage would never fit in the overhead bin of a TU-154, yet the girl at the Aeroflot counter steadily
refused to register my bag and almost shouted at me it had to be carried as hand luggage, resulting
in chaos once on board since we couldn't find a place to store it.
Given the price, I would always use Aeroflot of all the airlines flying out of SVO.
Aeroflot - by Rachael Dobbie
13
April 2005
I was happily surprised with my flight
experience. The staff were pleasant, the meals were hot and the planes were clean. I have now
flown with Aeroflot 4 times, and each time my experience has gotten better. I would fly with them
again. The only disappointment would be that there is no entertainment system in economy.
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