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Aeroméxico Passenger Reviews and Aeromexico Customer Trip Reports



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Aeroméxico customer review :  25 September 2012 by C Yen (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-CUN-JFK. Why bother asking me online what seat I want when I cant even get it when I book months in advance? Once onboard, it was quite stuffy and hot. Surprisingly they did serve a meal. The return was ok but the cabin crew were pretty rude and unfriendly. I wouldn't recommend Aeromexico unless you looking for a cheap flight and have no expectation.


Aeroméxico customer review :  19 September 2012 by B Eduardo (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MEX-MIA on a Boeing 737-800. Full flight and despite this the airline manages to board everyone very quickly. The crew of Aeromexico have a very high Uniform standard and are very professional. On this 2.5 hour flight, I was offered a complete breakfast, drinks including alcoholic drinks, newspapers and headphones. Their Hub in Mexico City is definitely the best terminal in North America.


Aeroméxico customer review :  5 September 2012 by L Tony (Canada)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

YUL-MEX one way. Aeromexico is the only airline to have a direct flight from Montreal to Mexico City. 5 hours flight, very disappointed, being the first time flying with them. The aircraft, a 737-800 looked very tired and dirty, no personal ICE, what am I doing here staff, food so so, at least the cabin was almost empty so I was able to stretch my legs through the flight to not get bored at all. As usual, some people are luckier than others, in my case it turned not a nice experience. At least we arrived almost on time.


Aeroméxico customer review :  30 August 2012 by Yuri Albores (Italy)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Despite booking two tickets together, my pregnant wife and I were given separate seats. On a return flight from Madrid to Mexico city. After asking three staff member there was nothing to do, according to them. On board we had asked for special food, and again, no sign of it. On the way back, we called in advance to have a front row seat, and staff at the telephone were helpful, but while checking in at the airport we found ourselves in a back seat. Again, the special meal was nowhere to be seen. In the future I will try to avoid using this company.


Aeroméxico customer review :  8 August 2012 by Elber Galarga (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SAT-MEX-OAX. From San Antonio to Mexico City flight was good. From Mexico City to Oaxaca, we got on board on time, then had to wait almost an hour and a half for 3 more passengers. 3 people making 100+ people wait. Flight back from OAX-MEX-SAT, Oaxaca to Mexico was fine. From Mexico City to San Antonio we arrive at our gate at 7.13, flight was scheduled to leave at 7.10. Aeromexico representative made no effort to try and communicate our situation to the flight crew, made no effort to try and help us reschedule a flight, simply turned away. Had to go talk to another rep who let us know that since we booked our flight online she couldn't sell us another ticket until I got in touch with the online site and figured out their procedure. I have no phone in Mexico and no Internet, which made this extremely difficult. Never flying Aeromexico again.


Aeroméxico customer review :  8 August 2012 by J Larsen (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Airport staff refused to relay flight information in English to all English speaking customers. Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation, we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica, this airline offered the best route. Flight times were great, no more than 2 hour layovers, and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus, we were given immigration documentation in Spanish only and told it didn't come in English.


Aeroméxico customer review :  2 August 2012 by N Junzo (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GRU-MEX-LAX, roundtrip. GRU-MEX on B777-200, comfortable aircraft, good legroom, individual but limited IFE. Offered complimentary alcoholic beverages but meals were inedible. MEX-LAX on B737-700, fair legroom. Aeromexico has an odd, confusing boarding procedure - instead of using boarding groups based on seat rows just like most of airlines, they call passengers by seat type: window, middle or aisle. That means if you are travelling with relatives or acquaintances, boarding will have to be individual. If you consider connecting through Mexico City, be aware that no matter the destination is you will have to go through immigration and customs. So think twice if your final destination is the US.


Aeroméxico customer review :  17 July 2012 by Joann Baeza (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Our flight was from Cancun to Mexico City then to LAX. The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't, we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.


Aeroméxico customer review :  9 July 2012 by J Kim (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Business from TIJ-CUN with family. After the flight was delayed for 2 hrs in TIJ with no explanation, the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class, no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.


Aeroméxico customer review :  7 June 2012 by H Shiau (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew to San Jose, Costa Rica from SFO via Mexico City. The first leg was extremely hot as the AC was turned off. However, the subsequent legs were good. Beer was free and so were the meals. Overall, the service was much better than American domestic airlines.


Aeroméxico customer review :  16 May 2012 by Gabrielle Blair (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My husband and I were delayed in Guadalajara by 1.25 hours because of engine problems, which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport, rushed through immigration, phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there, and we did.


Aeroméxico customer review :  12 April 2012 by G Kohen (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LAX-MEX-GRU in Business. Very fast check-in at LAX however the lounge wasn't open which was awkward. Flight to MEX was comfortable however the flight attendant couldn't be bothered to do anything with the meal and the omelette was served cold. Club Premier lounge in DF was great with food, wine and showers. Flight to Sao Paulo was average, food was great, however I didn't think the seat was as comfortable as LAN. All in all decent - much better than an American airline to S America.


Aeroméxico customer review :  16 March 2012 by J Prado (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Excellent, fast and efficient. Flew JFK-MEX on their red-eye flight. Did Web check-in and made a quick baggage drop. Movie and two TV episodes as inflight entertainment. A nice sandwich for midnight snack/dinner. Early Departure and early arrival to MEX. Bags were already waiting in carrousel after arrival.


Aeroméxico customer review :  14 March 2012 by M Messinger (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked a direct flight from Miami to Cancun, 6 months in advance. Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change, Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.


Aeroméxico customer review :  7 March 2012 by F Lyons (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MEX-MAD, 777 in Business Class! Fast and efficient check-in, quick security checkpoint crossing and amazing VIP Lounge! Efficient Priority boarding and onboard nice big lie flat "pod" seats! Very good IFE and delicious food with nice staff. Nice quiet, smooth flight with lots of entertainment.


Aeroméxico customer review :  29 February 2012 by M Deras (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Great service from Houston to San Pedro Sula in Honduras. Great staff, friendly and helpful employees and easy to navigate Terminal 2 in Mexico City and Terminals D and E/F at Houston Intercontinental Airport.


Aeroméxico customer review :  24 January 2012 by M Sidloski (Japan)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Mexico City to Merida Dec 25. Was not allowed to choose a seat when purchasing a ticket, not during online check-in either, and at the airport I was told the plane and seats were full. I was stuck by the window with the wall sloping inward - I am a large, wide-shouldered man. Flights were torturous, as was waiting on the tarmac for 30-40 minutes with no explanation as to why. No food or entertainment available.


Aeroméxico customer review :  6 January 2012 by G Troellre (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

MEX-LAX Dec 2011. Business/First, poor boarding, seat cramped, meal was a bad ham sandwich. Plane was a 737-700, that was late departing. As we approached LAX there was fog and we were told we were going to Tijuana. On arrival at Tijuana, passengers told we would be flown back to Mexico City. As a few passengers complained we were eventually let off the plane, but told we were 'on our own'. Airline did not care less and said they had no responsibility for the situation. Bags took 30 minutes to show up. The product was bad to start with but the whole experience was just awful. Ended up taking a taxi to San Diego and then having to drive myself to LA.


Aeroméxico customer review :  16 December 2011 by Teresa Lopez (Mexico)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have flown 4 Aeromexico flights in the past 6 months, two roundtrips from Mexico City to Chicago, and all 4 flights were excellent. One flight left 30 minutes late, yet managed to arrive on time. The others left on time, and arrived either on time or early. Newspapers and either breakfast or a light lunch onboard. Very friendly flight crews. No problems at all.


Aeroméxico customer review :  8 December 2011 by K Paras (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

MEX-MAD. Flight left on time. Aircraft was a Boeing 777-200 in a very good condition. Cabin looked spacious and clean. Seat was ok but sleeping was not easy as it was angled. Moreover the config was 2-3-2 so if sat in the middle and pax next to you are asleep, you have to jump over them. AVOD system was reliable. The food was tasty as Aeromexico have started a new collaboration with a group of chefs. There was also an express dining option for those of us who wanted to sleep. The crew were attentive and helpful with high uniform standards. They responded effectively to customer needs and were constantly through the cabin offering drinks and top ups. Two hours before landing breakfast was served. Flight landed in MAD on time. Great flight and exceeded expectations.


Aeroméxico customer review :  5 December 2011 by C Scanlan (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

SFO-OAX roundtrip via MEX. Outbound, the 12.40 am departure time became 4.30 am due to a crew issue. The plane was an older 737. The EmPower jacks at our seats were dead and there was grime on the hard part of the seat. There was no special meal service for business class - everybody got a small ham and cheese sandwich. The front toilet quickly got foul, but that didn't stop a steady stream of coach passengers coming up front for it. The FA's were nowhere to be seen. AM has no connections/transfers desks for international arriving passengers at MEX. We instead had to go out to the airport lobby and stand in line for an hour at the ticket counter for a rebooking of our missed connection to OAX. Staff working in the ticketing lobby were rude. On the return flight to SFO it was the same older plane, and yes, the same type of ham sandwich for dinner. Only highlight of flying AM was that we ended up spending a lot of time at the Salon Premier lounges in T2, which were nice though filled to the gills.


Aeroméxico customer review :  8 July 2011 by F Vedrenne (Mexico)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAD-MEX Economy class. Check in was a bit disorganized in Terminal 1 of Madrid. Terminal was very busy due to the summer holidays, no sitting at the gate, Terminal 1 has very poor services for travellers. Boarding was on time and done in a very organized way. Legroom was reasonable, food was very nice, and service was outstanding. Cabin crews were very polite and caring. Landing on time. Baggage came with 15 mins delay due to a shortage in transporting vehicles.



 


 


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