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Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports



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Aer Lingus Customer review :  23 December 2012 by Seamus Ryle    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22nd November Dublin to Orlando. Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!



Aer Lingus Customer review :  21 December 2012 by Gavin Hickey    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ORK-FAO with them. Great service and flight time even if it is a bit early at 6.40am. Food is excellent and not too expensive. Cabin crew are professional and friendly. Aircraft Airbus A320 was 5 years old and was very clean and tidy. Fare was good 120 euro return, cheaper by 30 than Ryanair, however they are far superior to fly with and are very lenient with bag weight. Pity they do not fly more services into Shannon like SNN- MUN, SNN-BCN and SNN-AMS. these would do very well for business and leisure people.



Aer Lingus Customer review :  3 December 2012 by R Southam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Cork in Nov. Checked in online very easily. Flight was quick to board, cabin crew were friendly and the seats were comfy. Cork-LHR was delayed 1.5 hours due to poor weather conditions at LHR, we were updated frequently by EI staff. Once the a/c arrived they were very quick to board us and again, the service was brilliant.



Aer Lingus Customer review :  23 November 2012 by Jonathan Rubins    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip MCO-DUB-MCO. November 10-17, 2012. A330-200 was clean, the seats were comfortable, the inflight entertainment system was excellent, the food acceptable and the cabin crew attentive. We paid the extra $100US round-trip per person for bulkhead/emergency row seating. It was well worth it. Row 11 A/C has excellent legroom. A draw back is that the entertainment monitor is between the seat and has to fold up as there is no seat in front of you. I would recommend Aer Lingus in the future.



Aer Lingus Customer review :  22 November 2012 by K Campbell    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Glasgow to Orlando via Dublin. Excellent service for the second time this year. The short flight Glasgow to Dublin is on a prop plane but is perfectly adequate for the short distance. Dublin-Orlando includes good entertainment, food and most courteous cabin crew. A330 was very clean.



Aer Lingus Customer review :  16 November 2012 by R Morgan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cardiff to Dublin evening 11th November. ATR72 looked relatively new, bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown, bearable for one hour. The first and second rows have facing seats, which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time, we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs, All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment!



Aer Lingus Customer review :  13 November 2012 by Sheila Buddle    (Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cork-Glasgow route (operated by Aer Arann) on 24th Oct - not a pleasant experience. Flight was 2hrs late leaving - explanation given was the plane was late arriving. Departing Glasgow on 29th Oct was again nearly 2 hrs late (no explanation given on this occasion). Every time I have used this route it is delayed and speaking with other passengers I am not alone! The aircraft is always dirty - coffee spills down the seats/walls seem to be a permanent fixture and added to that the dirty magazines and paper wrappings left behind in the seat pockets. If I had a choice I certainly would not recommend this route to anyone.



Aer Lingus Customer review :  12 November 2012 by Valerio De Ambroggi    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan - Dublin - New York and back. All the flights were on time at departures, and arrived at destination before scheduled. The crew were professional and friendly, and the flights uneventful. The A320 have very comfortable seats, economy A330 is a bit short of space for long haul flights, but inflight entertainment and the service were ok considering the low fare paid.



Aer Lingus Customer review :  12 November 2012 by D Cahill    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Alicante to Dublin on 27/10/2012. Although the flight was a little late leaving Alicante due to slow loading of passengers and hand luggage, the actual journey was a pleasant experience. I thought all the staff were friendly and courteous. Arriving into Dublin well after midnight all the staff were still smiling and pleasant as passengers disembarked. I will travel again with EI as long as staff continue to smile and look like they care about passengers.



Aer Lingus Customer review :  8 November 2012 by Cathy Pettersen    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew United from Seattle to Chicago so was dreading the long flight to Dublin. Flight attendants were nice and helpful and much to my surprise, the food wasn't half bad. Comparatively speaking the seats were comfortable; certainly roomier than those on United. Upon boarding, each seat had a pillow in it and there were free movies and TV programs to choose from. Landed in Chicago 45 minutes early.



Aer Lingus Customer review :  7 November 2012 by D Maher    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Stockholm - Dublin, slight delay but comfortable plane and the usual friendly staff. Please Aer Lingus enforce the carry on bag limits, it was a full flight and nearly every passenger was hauling on a wheely suitcase. Those of us who had checked in luggage were asked to remove coats and duty free purchases from the overhead bins so that these suitcases could be accommodated which is both annoying and unfair!



Aer Lingus Customer review :  6 November 2012 by P McCracken    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin - Boston Return. Both flights on time. Great to clear USA immigration in Dublin. Inflight service outbound efficient but staff not as friendly as normal. Inbound staff excellent, nothing too much trouble. Inflight entertainment good but on return had to ask for it to be turned on for the whole aircraft. Staff forgot. Then it had to be rebooted. All told took an hour before the IFE was up and running. All flights on time. Seats standard economy seats but comfortable enough. Great to be domestic flight into the USA. Took 15 mins from getting off the aircraft to kerbside.



Aer Lingus Customer review :  5 November 2012 by Alan O'Connor    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-LIN and VRN-DUB - The usual Aer Lingus service. On time, clean planes, friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service.



Aer Lingus Customer review :  5 November 2012 by E O'Sullivan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were stranded in JFK on 31st Oct after our airline (a large American) had cancelled our flight for the second time as a result of the Super storm Sandy. The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who, despite having no obligation to help us, said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best.



Aer Lingus Customer review :  3 November 2012 by Craig Cutts    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow - Dublin - Heathrow, same day return originally booked BA but missed flight so changed to EI, fairly clean A320 in both directions fairly clean with adequate seat comfort and space. While it was a last minute booking I'm afraid the service offered for the £570 I paid for the return ticket was abysmal! Only a short 1hr flight, but nothing in the way of service not even a glass of water without having to pay for it. The saving grace was because I bought a full fare Y ticket I was allowed to use the lounge both at Heathrow and Dublin, which where ok.



Aer Lingus Customer review :  1 November 2012 by Michael Mertaugh    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew yesterday from Geneva to Dublin. The plane was two hours late; overhead luggage racks were full when we boarded, and there were hefty charges for any food or drink aboard the flight. It also took unnecessarily long to serve passengers because the crew had to collect money and discuss food selections from all passengers who wished to eat or drink. There were no charges (yet) to use the toilets.



Aer Lingus Customer review :  1 November 2012 by C McCarthy    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with Aer Lingus Regional (operated by Aer Arann) return from Birmingham to Shannon. Flights early in both directions. flight attendants attentive and friendly. Plane on outward journey was 23 years old! Seats were old and tatty but nonetheless clean and comfortable. Return flight on a modern aircraft which was in immaculate condition. Comfortable leather seats made the journey more endurable and the plane was spotless.



Aer Lingus Customer review :  26 October 2012 by David O'Sullivan    (Ireland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EI 638 to Brussels.  Fly Aer Lingus about 2 times a month for both business and pleasure.  Unfortunately not much pleasure flying with Aer Lingus, and getting worse.  At the gate, there was a team of 5 identifying bags take off passengers and put in the hold.  Despite my bag being within guidelines (I have measured it), it was confiscated. I was first told that it was too big, when I challenged this I was told that it was a health safety risk and would not fit in the bin.  Strange as the same bag has been on about 20 flights with EI. It was rude and humiliating treatment by the staff, but based on many reviews here it is a common theme. When I got to my seat, there was plenty of space in the bin. Arrived late into Brussels and then had a 40 minute wait for my hand luggage.  People will be more forthcoming with bags if they are given back to passengers as they get off the plane - Air France and US carriers have no problems doing this  If someone has a problem, maybe it is because they have documents, laptops etc which they would prefer not to go into the hold for obvious reasons. At this stage, I will use Aer Lingus when I have to, but if there is any reasonable alternative then I won't, and certainly not for leisure flights.  As an aside the cost of the flight was in excess of €500.



Aer Lingus Customer review :  23 October 2012 by G McArdle    (Northern Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dublin to Rome in A320. Flight was on time, staff pleasant and seat pitch reasonable. My only quibble was that in Row15 service arrives last of all.



Aer Lingus Customer review :  20 October 2012 by Jordan Patrick    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-CDG Return. A very pleasant trip, good service from cabin crew. Slight delay returning due to circumstances outside Aer Lingus control. Catering is paid for, but not too expensive. Competitive fares make this route worth considering on Aer Lingus.



Aer Lingus Customer review :  13 October 2012 by W Pechler    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-DUB October 9th and back again October 12th. Both times just after 1PM. No delay on first flight, half-hour delay on second but reduced to 20 minutes on arrival. Hand luggage was slightly (about 1 inch) too broad but was never measured or weighed, and therefore it wasn't a problem. Both flights about three quarters filled - all single travelers, myself included, got either a window or aisle seat with the middle seat left clear. Friendly staff and clean planes. On short haul flights no television screens with flight information. Available food on plane very limited. Inflight magazine one of the most boring I've read so far. Good value for money, I'd use them again, but not for a flight with a layover since (small) delays seem to be common.



Aer Lingus Customer review :  11 October 2012 by J Tozer    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Budapest to Dublin on a packed flight early September. We were greeted at check in by the advice that wife's bag was 3 kg over and, even though we had only one carry on bag well below 7kg, no leeway was allowed. Aer Lingus is the only airline we experienced in 15 international flights that has a 20kg (not 23kg) hold baggage limit. To determine whether or not they are value for money I now routinely add $50 (that's what 3kg cost me) to their fares when I compare them. Food was non-existent so it's not easy to rate it.



Aer Lingus Customer review :  9 October 2012 by Steve Laird    (Northern Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with them yesterday, Alicante to Belfast. I travel that route a lot due to work commitments and have rated theirs the best service in the past (compared to rivals Easyjet and Jet2). However, the legroom on the Airbus 319 last night was simply dreadful. Ok, I'm 6'3" but have never had such a problem with them before. My knees were jammed into the seat back in front of me and I couldn't get comfortable. 3 hours of that discomfort and I was ready to scream. I checked the website to see how to complain and I have to do it in writing - no email address is provided. How very convenient (for them, not a complainant) Add to that the fact that my first two drink choices (none too demanding - a can of Fanta and then a can of Diet Coke ) were sold out and I'm less than impressed. It appears that due to their move from Belfast International to Belfast City airport they're dumping the Alicante route shortly - on the basis of last night's experience I won't miss them.



Aer Lingus Customer review :  4 October 2012 by Martin Latz    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-BOS return JFK-DUB. Service was very good, steward was friendly and attentive, food on the flight from Dublin to Boston two levels higher to rate than on the flight home, (over seasoned crab cakes and greasy), I immediately got a different menu offered.



Aer Lingus Customer review :  4 October 2012 by Martin Latz    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connecting flight from DUS to DUB and DUB to DUS, no business class available even when booked for the whole flight to BOS, that means no lounge in DUS. Female Personnel on board from DUB- DUS (not at the terminal) was disinterested to rude, the word please was unknown. The staff were busy on both flights, immediately after take off to prepare coffee and sandwiches for their needs and only one had to perform the sales!



Aer Lingus Customer review :  29 September 2012 by T Bogden    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOS-DUB-BCN return. A333's between BOS and DUB were clean comfortable and had great entertainment systems. The inflight meal was pretty good for airline food and the service was very good. A320's between DUB and BCN were clean and a little less leg room. They charged for everything including water. When boarding in BCN they weighed our carry on luggage (never had carry ons weighed on any airline ever before including the flight to BCN), one was a bit over so we had to check it at an extra 50 euro.



Aer Lingus Customer review :  24 September 2012 by P McDonnell    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from DUB-LHR to catch a connecting flight on another airline. Aircraft was clean and comfortable, FAs polite and helpful. Flight on time. Only drawback was deplaning at LHR - passengers who were not connecting to another flight exited the aircraft first from the main door onto a jet bridge. Passengers with connecting flights exited last through the rear door, down stairs and met a waiting bus. It seemed backwards to make passengers who might have tight connections wait until last to exit. Also since passengers were trying to exit from both the front and rear of the aircraft single-aisle aircraft, it was difficult and time consuming for everyone to leave their seat, collect their carry on, and make their way to the exits. Perhaps this is a restriction coming from the airport rather than Aer Lingus, but it seems like something that could be improved.



Aer Lingus Customer review :  18 September 2012 by J Barrett    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Bournemouth to Dublin. At check in we were told that our bags were too big to go on as hand luggage, in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers, travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane, he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage.



Aer Lingus Customer review :  17 September 2012 by M Nobre    (Portugal)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Third time on a transatlantic flight with Aer Lingus. This time we travelled from Dublin to New York and back from Chicago to Dublin. Both flights on time. Clean and new aircraft, good food, excellent service and great films onboard!



Aer Lingus Customer review :  17 September 2012 by P McCracken    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB - LPA Return. All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration.



Aer Lingus Customer review :  11 September 2012 by T Williams    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went to DUB via ORD. Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food.



Aer Lingus Customer review :  31 August 2012 by M Linnie    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin-Malaga, Malaga-Dublin. Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time, clean cabin, flight attendants and inflight entertainment was fantastic! Would recommend them.



Aer Lingus Customer review :  30 August 2012 by John Owen    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MAN-DUB-BOS-DUB-MAN. Cannot speak too highly of transatlantic sectors. Good time keeping, clean cabin, for today's airlines reasonable food. IFE was adequate for flight duration. Seat was comfortable, enough again for the trip duration. What made Aer Lingus stand out on both transatlantic sectors was the service and efficiency of the cabin crew. My only gripe is the connection in Dublin where all of a sudden from being in a business class environment one has to jostle with other passengers. Perhaps they could look at having a dedicated point such as Swiss do in ZRH. Also the security point staff seemed overwhelmed with the scanner operator having to open bags too. I hasten to suggest that over worked staff can lead to lapses!



Aer Lingus Customer review :  30 August 2012 by J McKerney    (Northern Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned home from Lanzarote to Belfast on Saturday 25th August and was shocked about the level of customer care given. The senior cabin crew member on the flight was only interested in selling and was continually annoying passengers on the PA and being in the cabin selling things. Whilst I appreciate the airline and crew make money from revenue, I have never seen such a cheap and nasty service offered and something I've never seen or expected of Aer Lingus. It was the most uncomfortable flight I've been on as the lights were on bright the entire flight home. Other passengers were complaining but the crew were more interested in selling than making it comfortable for passengers. On a positive note the crew out on Saturday 18th were very good and the crew coming home could learn a thing or two from them! Everything else about the trip was smooth but the journey home just completely spoilt it, hence the low scores.



Aer Lingus Customer review :  29 August 2012 by J Jenkins    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a flight from DUB to YYC 8 months in advance. While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled, but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day, but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight, which they agreed to, but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service.



Aer Lingus Customer review :  10 August 2012 by Deborah Meighan    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was great and the service wonderful. Staff polite and welcoming and the food good. We had first run movies, TV shows, games. We flew from New York to Ireland to Italy and back. Would recommend this airline 100%.



Aer Lingus Customer review :  9 August 2012 by Fred Püss    (Estonia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown Aer Lingus twice, a round trip from Helsinki to Dublin and another round trip from Dublin to Bologna. All flights were on time, A320 nice and clean, with leather seats that have head rests. Flight attendants have always been friendly providing excellent service. Check-in at the airport and getting an assigned seat is particularly nice and makes standing in line for boarding unnecessary. Great value for money and I fly with them on every opportunity.



Aer Lingus Customer review :  3 August 2012 by T Dwyer    (Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flown them on several occasions and every time there seems to be some sort of problem. The most recent - I was flying to Dublin (with Iberia and British Airways) from Central America via Madrid and London. My flight from Madrid to London (on BA) was delayed so I went to Iberia and said I had to get another flight from London. They immediately changed my flight and put me on the earliest flight possible so that I could make my flight, free of charge. I arrived in London and made my way as quick as I could to Aer Lingus. I was too late for my bags to go through but there was one more flight. I could change onto that flight for €78. I booked an overpriced €250 round trip from Dublin to London and then missed a flight due to another delayed flight and they wanted to charge me more to take an empty seat on the next flight! The staff member in London was rude with an uncaring attitude. No level of hospitality and kindness. Flight itself was fine - no frills, not much better than Ryanair, not much worse.



Aer Lingus Customer review :  1 August 2012 by Alan Robb    (Ireland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tuesday 24th July from Manchester - Waterford. Checked in on time for a departure at 13.15, this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford, we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled, we eventually found the bus! At no time were we told what was happening, total lack of communication.



Aer Lingus Customer review :  26 July 2012 by R Willsea    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently traveled for family vacation from JFK-DUB-NAP. Our original flights to Italy experienced minor delays, but our return trip from Naples, Italy was horrendous. We were delayed multiple times with no explanation. No Aer Lingus employee ever came to the Gate to explain what was going on. We were not offered the opportunity to fly on another airline, and by the time we departed we missed our connection in Dublin and were forced to stay overnight in Dublin causing me to miss a critical business meeting. Additionally, staff in Dublin "accidentally" booked us on flights (through London Heathrow) with another overnight layover. I did not discover this until we were in out hotel room in Dublin, purely by accident because we were not issued tickets, just handed a computer printout and told we were on flights to JFK in the morning. That night after discovering the error, I found a United flight, direct to Newark, NJ and asked to be booked on that instead, which I was "allowed" to do. This was the first time I encountered someone helpful at Aer Lingus. Now rebooked on a direct flight the next morning to Newark, NJ at my request. To compound the experience, the flight from Dublin was delayed 2 hours.



Aer Lingus Customer review :  26 July 2012 by O Best    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRS-DUB-BOS. We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin, but it was no big deal. Non-alcoholic drinks were complimentary, but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good.



Aer Lingus Customer review :  26 July 2012 by B Parkinson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to USA - economy class outbound and business class inbound. Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again.



Aer Lingus Customer review :  23 July 2012 by S Muller    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a terrible experience with how our cancelled flight was handled and the subsequent customer service after the flight on June 22nd out of New York (JFK) to Shannon. After returned to JFK, due to problems with the plane's mechanics, we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport, and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane, which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport.



Aer Lingus Customer review :  23 July 2012 by A Clarke    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from DUB-BCN. Never a problem on EI, clean plane, nice crew, reasonable (ish) price for snacks and drinks and T2 in Dublin is a breeze. Why they don't try and sort it out and try to become a 4 star airline is beyond me, if Virgin Australia can do it and they can't touch EI on some levels then what's stopping them?



Aer Lingus Customer review :  20 July 2012 by P Donnan    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Dublin to Heathrow to get connecting flight with Air New Zealand to LAX. Flight delayed followed by chaotic approach in prioritising passengers meant we missed our connection by 5 minutes. This would have been avoidable if cabin crew had adhered to its policy of getting connecting flight passengers off first via rear door. Instead we were the last to leave as front door took priority. Very disappointing.



Aer Lingus Customer review :  17 July 2012 by John Lyons    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights LHR-DUB return. Check in at LHR got us an earlier flight, aircraft clean and seating very comfortable. Cabin crew on both sectors were very helpful, legroom ok for a short haul flight. First experience with Aer Lingus, and will use them again. Overall very pleased.



Aer Lingus Customer review :  17 July 2012 by N Hanley    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-DUB-ORD. Very professional crew, frequent updates from the pilots, arrived 50 mins ahead of schedule, food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright, and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago.



Aer Lingus Customer review :  10 July 2012 by Janet Barrett    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have today flown back from Cork airport on flight EI3701 to Birmingham. There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck!



Aer Lingus Customer review :  9 July 2012 by A Dwyer    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Shannon to Boston yesterday 7 July, and must say that I was both shocked and horrified that three of the female cabin crew including the cabin manager were chewing gum whilst serving food etc. I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.



Aer Lingus Customer review :  3 July 2012 by K Donegan    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Most recently SXF-DUB-SXF return. The economy class product its getting better, after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline, maybe half a dozen times a year, mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant, if less experienced. It's a significant notch above Ryanair in overall product and service, and worth a premium (often there is none). Pricing overall is competitive.



Aer Lingus Customer review :  25 June 2012 by Nicola Harvey    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shocking late service which the airline knew was running late but instead decided to leave everyone at Gatwick staring at the departure board for half an hour with the - please wait sign on. Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.



Aer Lingus Customer review :  18 June 2012 by George Nobbs    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DUB flight was very well done by all accounts, quiet and well maintained. The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant, more down to bad luck than anything else, on this flight it was more the people I was with that caused aggravation, behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane, attendants or cleanliness.



Aer Lingus Customer review :  11 June 2012 by Charlie Gerstein    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Milan via Dublin from JFK on June 5th. Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.



Aer Lingus Customer review :  11 June 2012 by J Cousins    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-DUB-JFK outbound, BOS-DUB-BHX inbound. Outbound: BHX very quiet, no queue for check-in, all on time, A320 clean, the seat is fine for such a short flight. At Dublin the transfer was pretty smooth, took approx 30 mins to pre-clear US Customs and Immigration. You don't collect and recheck your bag, it's checked through and you are shown a picture of it on the belt to confirm it's yours etc. Boarded A330-300, clean, tidy, good AVO, generally a nice plane to be on. Sat in the 2 row mini-cabin at the front, quietest flight I've been on. Recaro seat is fairly decent. Food was perfectly edible and the crew were helpful and friendly. Arrived early into JFK, bags came within a few mins. Return flight much the same, exact plane and seat. 30 mins late boarding, but made up most of it - arrived 5 mins late. Transfer was much easier and quicker, A330-A320 in 30 mins, left ahead of schedule, arrived early to BHX and was quickly out of the airport. Overall, very happy and I think this will now be my preferred route to the East Coast, saves the trek to LHR.



Aer Lingus Customer review :  11 June 2012 by Roderick McGrath    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Southend to Dublin. Excellent airport new route from May. Aircraft was nice clean ART42, nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.



Aer Lingus Customer review :  8 June 2012 by Holly Mcintyie    (Netherlands)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-AMS, ORK-AMS, DUB-LGW, CDG-SXF. I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United, Delta, BA or Air France any time.



Aer Lingus Customer review :  8 June 2012 by E Neptune    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My boyfriend and I book a trip to Dublin, only to get to the airport and was told the flight was cancelled. The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us, he said there was nothing he could do and finally shouted "I am not going to answer anymore questions, the flight is cancelled and that is that". We cancelled the flight and booked another airline that same day.



Aer Lingus Customer review :  8 June 2012 by J Browner    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Dublin to Boston return with a group of 65 teenagers. Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!



Aer Lingus Customer review :  7 June 2012 by Gary Greene    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DUB Nice flight on a new, clean airbus. Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a "Lay flat" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.



Aer Lingus Customer review :  30 May 2012 by A Souts    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-DUB-ORD. Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.



Aer Lingus Customer review :  30 May 2012 by William O'Mara    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have not used Aer Lingus for many years because of cost. I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK, I was the very first in line, I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.



Aer Lingus Customer review :  30 May 2012 by G Millar    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently travelled from Edinburgh to Dublin and the plane was delayed 40 minutes. On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.



Aer Lingus Customer review :  30 May 2012 by Peter Paul Ng    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DUB-NAP. Seasonal route to Naples. Outstanding product, service and price. Beats any US airline. Professional pilots and FA, pleasant and clean cabin A330-300, decent pitch, IFE. Armrest does not raise all the way. DUB-NAP on clean A320 Sky Deli edible enough, price competitive with airport. Return DUB-JFK A330 bulk seat 9D in private cabin behind Business. Cool spot, IFE screen folds with armrest. DUB T2 is small and efficient transfer.



Aer Lingus Customer review :  28 May 2012 by C Perman    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GLA-DUB-GLA. Very reasonable flights, but we did not check-in any bags. Check-in with iPad was simple and straightforward, and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane, but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained, and the service both ways was professional and friendly. Overall, a perfectly acceptable for the short route, with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK, which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.



Aer Lingus Customer review :  22 May 2012 by T Lester    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JFK via Dublin. Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.



Aer Lingus Customer review :  22 May 2012 by Ignacio Tofino    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin-Barcelona: 29 teenagers and three teachers. Ground staff were not very good, they seated the group in different rows but they handled hand luggage in an efficient, elegant and professional way. No room inside the cabin? No problem, they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful, even though I could have used some more leg space.



Aer Lingus Customer review :  22 May 2012 by R D Kivett    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-DUB-JFK return. Short flight BHX-DUB was fine. Clean plane, friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly, except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.



Aer Lingus Customer review :  16 May 2012 by J Milne    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-MAD. Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean, modern and spacious. Cabin crew friendly, efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities.



Aer Lingus Customer review :  12 April 2012 by Mark Hurter    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-DUB-ZRH. Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional, some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not, so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.



Aer Lingus Customer review :  6 April 2012 by P Cook    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For the 4th time in 4 weeks I have been delayed on the Edinburgh - Shannon route which is operated by Aer Arann. In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.



Aer Lingus Customer review :  5 April 2012 by Gerry Thompson    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-DUB and DUB-MCO. GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting, for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the "missing" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!



Aer Lingus Customer review :  2 April 2012 by J Wood    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly twice a week LHR-DUB. Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.



Aer Lingus Customer review :  2 April 2012 by D Goss    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-TFS-DUB. Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.



Aer Lingus Customer review :  20 March 2012 by D Olsson    (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-IAD. Good value for money, a step up on the appalling service that we expect from the legacy US carriers, but pretty minimal. This is a code share with United, and for all intents, a United flight in Aer Lingus livery and standard legacy service issues (complimentary, and edible, meal, but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.



Aer Lingus Customer review :  15 March 2012 by Ian Smith    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GLA to ORD via DUB return. The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional, and the meal was standard economy fare. Only one bar run, so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.



Aer Lingus Customer review :  23 February 2012 by Colin Boakes    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We are frequent business class travellers, this was our first time with Aer Lingus from LHR to MCO via DUB. The whole experience was excellent. Crew were professional but friendly, seats comfortable, the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.



Aer Lingus Customer review :  20 February 2012 by J Fox    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin-Budapest return. Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing, arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently.



Aer Lingus Customer review :  25 January 2012 by D O'Sullivan    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU to DUB. As a regular flyer with Aer Lingus (Gold Circle Prestige), it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag, Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues, the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time, although thankfully I had built in enough time to make transfer flights.



Aer Lingus Customer review :  11 January 2012 by I Cairns    (Ireland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Use Aer Lingus for European flights about 5 times a year. We have found that over the last year or two their planes are filthy, the seats, food-trays and seat-pockets are sticky and dirty every time we travel. We have always used Aer Lingus when possible, and have found the service, pricing and onboard staff to be excellent, but the poor cleanliness is really letting them down. I can't understand why they are letting this area slip so badly.



Aer Lingus Customer review :  20 December 2011 by J Depaepe    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-DUB-BRU. Airbus A320. Both flights on time. New planes with decent seat pitch. Attendants friendly and professional. Lots of information from the cockpit. Good value for money!



Aer Lingus Customer review :  16 December 2011 by C Bulman    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to JFK November 2011. Boarded Airbus A330 on time, staff both pleasant and efficient ensuring a quick boarding, had seat just behind bulkhead for business class. This area contains 12 or 14 seats and is worth paying extra for - comfortable and entertainment excellent. The flight was nice, crew keeping us informed on route and weather etc, meals passable at best! However on par with most other carriers from my experience, overall a nice flight and felt well looked after.



Aer Lingus Customer review :  14 December 2011 by M Davis    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Several day return flights DUB-LHR and DUB-MAN. Quite expensive in most cases as booked quite late but were either not much more expensive than Ryanair, or less when you factor in that you would have to pay for priority boarding with Ryanair, whereas can book a seat for free on Aer Lingus. But there's no comparison between the two. Very good experience, and T2 at Dublin is a fantastic improvement on T1. AL have just launched a new Sky Cafe menu that looks tempting and very well presented, although it is a bit misleading to be presenting the full Irish breakfast on bone china when it actually comes in a silver foil tray! Cabin crew without exception very professional and friendly, although when I was standing at the back of the cabin waiting to disembark at Manchester, it was a bit sad to hear two of them complaining about their jobs. It's not the same as it used to be. But given the choice I would choose AL over any of their competitors out of Dublin.



Aer Lingus Customer review :  13 December 2011 by I McCracken    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-DUB return. I have flown this route with Ryanair and although it is marginally cheaper (£5 or so), Aer Lingus is worth it. Much more comfortable cabin and seats, friendly staff and excellent service. Arrived to destination early.



Aer Lingus Customer review :  9 December 2011 by M Sharkey    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-MCO. Assisted to the whole family in getting seats at the front of economy class. Dublin is a very clean airport to fly through, but I went with Aer Lingus before the big move to terminal 2. Terminal 1 is still very nice. During the flight the cabin crew were nice and food was lovely. All together a lovely flight.



Aer Lingus Customer review :  29 November 2011 by P O'Flaherty    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-ALC. Flew on an A320 both ways. Very high density and seats tight. Delay of 30 mins both ways. Very friendly staff and actually made you feel that you were important to them as a person not a customer. Food was lovely and landing was extremely smooth as usual.



Aer Lingus Customer review :  22 November 2011 by D Pepin    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-Dublin return. Very disappointing experience. On the way to Dublin, the flight was nowhere near full, but when asked if we could book seats together, it was deemed an inconvenience. The flight attendants are not attentive, and are inconvenienced if you ask to be served anything other than tea or coffee. The gate personnel on this airline were unwilling to make any accommodations. On the return, gate check-in personnel were awful. They were unnecessarily stern and would not bend to make a single accommodation.



Aer Lingus Customer review :  21 November 2011 by N Murphy    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dub to Madrid. Late departure due to passengers trying to take over sized bags onboard. Gate crew did a professional job of trying to take bags from people who should have known better. An almost full flight handled professionally by a competent crew. Nice Hot Irish Breakfast from the Buy on Board menu and regular updates from Captain during the trip. A great mid way service in terms of getting what you pay for with the care from the crew equivalent to that of any full service airline.



Aer Lingus Customer review :  7 November 2011 by Alan O'Connor    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-LIN and BLQ-DUB. M Wickham's comments re: Venice are interesting. I had the same experience flying back from Bologna where the captain made reference to problems on the ground. Took an age to get people to the gate and onto the buses to the plane. No reason for it. Just typical Italian laid back attitude. Still made up time on the way back and only ended up 5 mins late. Both flights were fine, on time, clean aircraft and friendly FA's.



Aer Lingus Customer review :  3 November 2011 by M Wickham    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-VCE-DUB. Outward flight punctual but return over 1 hr late departing. The pilot said that the reason for the delay was a 'long story' and that he didn't want to go into blame mode whilst heavily hinting at service agent problems in Venice. Pilots informative during the flights and cabin crew helpful.



Aer Lingus Customer review :  2 November 2011 by A O'Brien    (Ireland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-BCN-DUB. Flights on time, crew professional and courteous, seat pitch good. Dublin departure from Terminal 1, which was a 10 min walk from security at T2 and the flight to DUB left BCN from the far end of the terminal there - so another 10min or so walk.



Aer Lingus Customer review :  1 November 2011 by H Druce    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DUB-MAN return. Staff were friendly and helpful. Flights on time or early. Food typical airline quality but edible. I ordered vegetarian special which were delivered. A330-300 clean and adequate space, and comfortable seat. The movies offered adequate variety. Only downside, I was told that I needed to be at MAN 3.5hrs before departure. I called both the airline and the airport and was assured that this was necessary and check-in would be open at this early hour. So I was not thrilled to arrive at the airport to have to wait for 1hr before the desk opened. US Customs clearance and transiting in Dublin was easy, but a lot of walking involved. I would highly recommend Aer Lingus. My fare was $500 cheaper than the best competitor on the same dates.



Aer Lingus Customer review :  27 October 2011 by Peter Thyne    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DUB-LGW return Y Class. Purchased emergency exit seats for transatlantic sectors. Seats comfortable with extra legroom and FA on JFK-DUB supplied additional blankets. Food simple but adequate, service charming and caring. Three hour delay at JFK so missed connection to LGW, impressed with EI's handling and were rebooked on next flights while in the air, new boarding cards with breakfast vouchers awaiting our arrival at DUB.



Aer Lingus Customer review :  27 October 2011 by David McLaughlan    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Glasgow-JFK via Dublin. All flights on time and clearing US customs and border protection in Dublin was an unexpected bonus. The seats and inflight entertainment was above average. However the bar service was only offered once during a 7.5 hour flight. I asked the stewardess if the drinks trolley would be making another appearance or if I could purchase a beer and she told me I could just have tea or coffee.



Aer Lingus customer review :  21 October 2011 by T Rothe   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORD-DUB-CDG, A330 ORD-DUB, A320 DUB-CDG. Aircraft clean and bright. Transfer at DUB smooth and easy. FA's ORD-DUB were curt but efficient. Food acceptable, but not as good as other European carriers. ORD-DUB we were served a small snack (pretzels), dinner, and a croissant sandwich. There is only one beverage, plus coffee/tea service on international flights, and alcohol must be purchased. DUB-CDG, there is no complimentary beverage or meal/snack service (all may be purchased). DUB-ORD also went well - FA's much more attentive and friendly. Beware that Aer Lingus has lower baggage-weight allowance than most carriers - only 23kg for long-haul flights. I ordered vegetarian meals (ON AerLingus.com), but FA's on the first flight said that they had no record of this request. I reminded the gate agent on the last leg of my trip, but I was again told that there was no record of my request on the return trip.


Aer Lingus customer review :  13 October 2011 by Graham Watkins   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Just spent half a day booking a simple flight from Cardiff to Dublin. The on line booking seemed simple until I tried to add and pay the £24 extra for a checked piece of luggage. What a joke and a waste of my time. The call centre operator eventually sorted my problem out but I have been left with a very negative view of 'Cheepo' airlines. The system is misleading since I did not realise there was extra to pay until after the booking was made. All pretty rubbish really. Let's hope the flight is not as poor.


Aer Lingus customer review :  13 October 2011 by Chris Colville   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BFS-LHR-BFS A320. Fully boarded 20 mins before departure on return leg, so efficient turn around. Crew friendly and pretty decent service on both legs. Both legs busy - 19.20 from LHR full on return leg. Looks like EI are doing well on this route but have still reduced to 3 flights a day for winter.


Aer Lingus customer review :  10 October 2011 by Tony McLaughlin   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BFS-LHR, A320 with decent legroom. Friendly crews. For return leg, the inbound flight was delayed 15 minutes (Heathrow and weather). However a very quick turnaround, and boarding by front and rear steps, rather than the usual seat row number system.


AER LINGUS customer review :  3 October 2011 by L McCourt   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

GLA-DUB-ORL return. Service was great and I really liked the seats. Food was good and for the price an excellent service. Would use again. A word of caution, Dublin airport is very confusing. The US pre-clearance is excellent but you cannot return to the lounge and we didn't appreciate this.


AER LINGUS customer review :  3 October 2011 by R Mcgrath   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travel Dublin to London every week. The aircraft's are comfortable, the food choice good and the cabin crew professional and friendly. Gold circle lounges are well stocked. The only complaint I would have is if you are on a flight after 18.00 out of Dub there is normally a member of staff mopping the floor, something I feel should be saved for after the lounge is closed.


AER LINGUS customer review :  1 October 2011 by T Warren   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-Malaga return Economy. Booked online so downloaded my boarding pass 24 hours before flight, which with only hand luggage made things simple and fast at Gatwick. Plane was A320, clean, tidy and staff were friendly and helpful. Onboard food and drinks were quite expensive, seats surprisingly wide and comfortable, flight took off and landed on time. Return flight was hampered by not being able to download my boarding pass, so no fast track , I had to queue at Malaga for over 1 hr and the flight was delayed for 30 mins, but because of tailwinds we arrived at Gatwick 10 mins early.


AER LINGUS customer review :  25 September 2011 by Mark Barker   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN to DUB then onto Boston, return in Economy. A330/A320 both on time. Cabin Crew friendly and efficient. Food onboard was ok. Seat back TV's a bonus. The legroom was comfortable for a 6 hr flight.


AER LINGUS customer review :  16 September 2011 by C Yap   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOS-DUB and DUB-AMS. Flew A330/A320. Found the flights professional. FA fairly friendly and attended to needs. Had one get me warm milk for my baby, whilst another did not return with an ice cup. Meals okay on first flight, need to pay for the second. Baggage free for one luggage, second flight was part of KLM codeshare and also free. Planes clean and arrived on time. A330 arm rests did not recline fully, so difficult to lie flat.


AER LINGUS customer review :  15 September 2011 by Hong Cao Minh   (Vietnam)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Amsterdam-Dublin and Malaga-London Gatwick. Staff have been professional and polite although I noticed some of the staff do not have English as their first language and could try harder to communicate more efficiently. One all of the flights I took, departure was roughly on time and although in the budget category of airline Aer Lingus offers a good alternative to the more expensive carriers. I do not like the policy of charging for bags and found the website rather unfriendly - the latter is my only real concern. The new terminal in Dublin is very welcoming too. As a non-EU citizen the process of gaining UK and Irish tourism visas was hard and the Schengen visa regime is also very complex and appears to be applied in a random manner. Although not the fault of check-in staff more information should be provided to the staff to enable them to more politely deal with non-EU customers when checking in for flights.


AER LINGUS customer review :  14 September 2011 by M Linnie   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin to Barcelona return. Had to get up at 3 in the morning for the 6.40 flight to Barcelona for a cruise. Terminal 2 at Dublin is very spacious and modern but unfortunately we found ourselves taking a long walk over to T1 for our flight. Very nice flight, food was lovely - I recommend if you are flying in the morning to get the Irish Fry. Staff were friendly except for one person who was a bit rude but all in all a nice flight which landed 10 mins early. Same story returning but there was a delay at check-in at Barcelona because there was something wrong with the toe for the bags but when walking to security we passed a new, modern and deserted check-in area not in use. Other than that 2 nice, on time flights.


AER LINGUS customer review :  13 September 2011 by S Potts   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMS-ORK in A320s. Both flights were on time and the cabin crew friendly. In this respect they exceeded my expectations. The planes looked relatively new, although on the return trip the cleaners seemed to have missed areas. The range of food/drink for purchase is excellent although the alcohol is expensive for what you get. The only real complaint is the horrible departure times they offer on this route.


AER LINGUS customer review :  13 September 2011 by P Cartwright   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

EDI-DUB-MCO return. All flights on time on all sectors of the journey. Flying Business Class has access to the Aer Lingus lounge in Dublin. Comfortable seating areas with the usual selection of snacks and drinks. Pre-clearance into the USA is an absolute positive if you fly via Dublin as once you arrive in the USA you pick up your bags and you're all set to go. Inflight service was excellent both ways. Attentive cabin crew who seemed genuinely happy to greet you. Pre-flight drinks were followed by hot and cold canapés and a substantial 3 course meal. Cabin crew continually topped up wine and water glasses without request. Seats are great in recline position and my only minor criticism would be that the flat bed is at an angle. Feels like you're about to slip of the seat however this is only a minor complaint in terms of the great service provided. If you compare the price of business class with other airlines flying to Orlando this is a great ticket especially if you book in advance.


AER LINGUS customer review :  11 September 2011 by Michael O'Connell   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cork to London Heathrow return. Once again a professional and friendly service provided, both flights on time, good selection of food and drink for sale. There seems to be an improvement in service over recent years, offering great value for money and a decent quality of service.


AER LINGUS customer review :  9 September 2011 by J Burgess   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester to JFK via Dublin. Flight from Manchester to Dublin was delayed for 1 hr through no fault of Aer Lingus. They held the plane for us at Dublin and as soon as we arrived we were personally ushered straight through passport control and US customs. I was impressed, the flight attendants friendly and helpful, the food good, and the inflight entertainment was excellent.


AER LINGUS customer review :  6 September 2011 by C Watson   (Switzerland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-GVA one way. Smooth Terminal 2, less hassle at check-in, airport check-in machines instead of printing your own boarding pass etc. It was a nice, relaxed flight, on time and the queues were fast-moving. It's not quite the level of other carriers but the premium you're paying for is smoothness and calm.


AER LINGUS customer review :  30 August 2011 by Derek Lightfoot   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB to BOS return in Economy. Both flights on A330 and both left and arrived on schedule. Staff friendly and efficient and the food was ok. Seat back TV's gave plenty of personal entertainment although the touch screen was not very responsive and you could feel the person behind you giving their screen a good hard press. I didn't find the seat particularly comfortable but ok for a short-ish transatlantic flight. Dublin airport was good, my only complaint being that we didn't pre-clear customs in Dublin. Boston immigration was, as usual, a disgrace. We were near the front of the queue and still took more than 30mins to clear.


AER LINGUS customer review :  30 August 2011 by J Butler   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DUB-ORD in Business Class. Excellent service once again - provided by professional and attentive cabin crew throughout the flight. The onboard dining experience was just perfect. IFE options have been updated in the past twelve months and are very broad. All luggage arrived promptly at ORD, and we were out of the terminal within 20 minutes of landing.


AER LINGUS customer review :  25 August 2011 by P McCracken   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin-Boston return. Enjoyed the new seats and IFE on demand. Aircraft clean and in good condition. Outward cabin crew friendly and professional. Food typical economy fare but edible. Return cabin crew friendly but a little rushed, due to shortness of flight under 5 hrs. Only gripe is the pricing of alcoholic drinks. Pre-clearance of American immigration and customs in Dublin a major bonus. 15 mins from plane to bus out of Boston airport.


AER LINGUS customer review :  23 August 2011 by Yevheniy Kahanovych   (Ukraine)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-DUB return. Online booking worked fine and was convenient. I didn't book any bag, so got 2 flights for a very fair price at short notice. £10 seat surcharge looked unavoidable and wasn't fairly explained as optional. Printed my boarding pass at home and breezed through the airport. Pre-clearance at the gate was done professionally, as well as onboard welcome. Plane was tidy, uncomfortable seats with not enough legroom. Service was professional, however food and drink offerings looked pricey. It didn't matter as flight time was just 45 mins. Return flight was about the same, both flights on time. Good value for money. Seat improvement would be appreciated.


AER LINGUS customer review :  23 August 2011 by Brian Lally   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Boston to Shannon recently. The service was excellent, flight attendants were warm and pleasant. The food was very good along with the wines. I will continue to fly Aer Lingus.


AER LINGUS customer review :  18 August 2011 by J Slater   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chicago to Dublin return in Economy. Orderly boarding in Chicago for a full flight. Friendly and efficient cabin crew who were nicely presented. A lot of babies and small children on this flight but it was nice to see they helped families get settled quickly. Food good quality and lots of water runs during the night. Seatback entertainment very good. Immigration and baggage all fast at Dublin.


AER LINGUS customer review :  17 August 2011 by P Smith   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The trip did not live up to expectations. On line seat selection is free 30 hrs before travel, so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.


AER LINGUS customer review :  15 August 2011 by J Smith   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin-Chicago and on to PDX return. I was on my own with a 22 month old, I hadn't bought my child a seat, so she was supposed to sit in my lap. However flights were half empty so she got her own seat, which was great. Planes were generally clean and in good condition - great seat back entertainment (330). Flight attendants were helpful and attentive. One flight was delayed an hour, lots of communication provided.


AER LINGUS customer review :  10 August 2011 by D O'Sullivan   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have had 12 return flights this year to the US, Brussels, London and Amsterdam. The move to T2 in Dublin has resulted in a great product. Ground staff in Dublin are great, giving some recognition to Gold Circle members is welcome. However we have encountered some inconsistencies/lack of professionalism from some crew. I am confident these minor issues can be resolved. Overall the product is improving.


AER LINGUS customer review :  10 August 2011 by John Breen   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin to Faro, outward flight left slightly late however time was made up in the air. Both flights full, cabin crew couldn't do enough for you.


AER LINGUS customer review :  10 August 2011 by Michael Burlington   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Cork to LHR return. Flights left on time, friendly crew on both sectors, good selection of food and drinks for sale at reasonable prices, cabin fresh and clean.


AER LINGUS customer review :  9 August 2011 by J Waugh   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Edinburgh for a flight to Dublin to connect to JFK return. The cabin crew on all flights were very good. Outbound staff were friendly and professional and nothing was a problem. Very informative about New York and places of interest. Excellent service. Return flight also excellent.


AER LINGUS customer review :  8 August 2011 by P Daintry   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class with my son, service was wonderful. The seat was comfortable and food was very nice. I lost my bracelet down the back of the seat and the stewardess was on her hands and knees looking for it, she couldn't reach it and 5 minutes after landing in Dublin, a maintenance worker came on board took the seat apart and retrieved my bracelet.


AER LINGUS customer review :  6 August 2011 by G Schmitt   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

After booking at such a low fare, I was a bit worried, but my fears were unfounded. We boarded a very well maintained new Boeing 757 in Chicago for our trip to Dublin and Amsterdam. Two good quality hot airline meals, individual LCD flat panels on each seat back with free movies, shows and navigation displays. When our departure in Chicago was delayed due to a thunderstorm, Aer Lingus held our connecting flight in Dublin and an employee personally escorted us at Dublin airport to make sure we made our connection.


AER LINGUS customer review :  1 August 2011 by K Bourke   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin-Berlin return. Found T2 to be a great improvement in Dublin, made a great difference. Flights on time and crew on both flights friendly and a genuine interest in passengers. If you are flying Aer Lingus on an early morning flight I recommend you try their full Irish Breakfast. Aircraft clean and comfortable and was given an exit-row on the return which was great.


AER LINGUS customer review :  30 July 2011 by Mike Hall   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to Belfast International and they were fine and efficient. Beware of feeling forced to pay for a particular seat on their website though. They give you the impression you have no choice but to pay extra to select a seat. Just wait till online check-in opens and pick the seats you need and save £10s.


AER LINGUS customer review :  29 July 2011 by Charles Moffett   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled to Faro and returned to Belfast. Staff where great and the flight was on time with very comfortable seating. I travel back and forward to Great Britain on a regular basis and also to Europe and Canada, I will try and book Air Lingus when possible.


AER LINGUS customer review :  22 July 2011 by M Davis   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dublin to JFK, Gatwick, Athens, Warsaw and Krakow over the past year with Aer Lingus. Good solid service as usual despite some short delays. Aircraft are generally very clean and comfortable. Vast improvement and consistency in the entertainment system on the A330s since I last flew on one. Also had to cancel a couple of flights to Gatwick and the tax element of the fare was credited back within a couple of days. I called British Airways three times a couple of years ago for the same reason and I'm still waiting. Although AL have pitched themselves in a certain position to compete with the dreadful Ryanair, their service is much more consistent than other so- called full service carriers who promise the earth but often fall short.


AER LINGUS customer review :  21 July 2011 by Matt Ayre   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Flew to Boston from Heathrow via Dublin and back. The service was very warm and the food delicious. Nothing was to much trouble for the crew and met all our requirements. The only drawback was the comfort of the seat. In whatever position the seat was in, I just couldn't get comfortable. The other good point with flying via Dublin is clearing US Immigration and Customs prior to departure and landing into the US as a domestic passenger.


AER LINGUS customer review :  21 July 2011 by James Killen   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-JFK-DUB. Efficient check-in. Outbound flight delayed due to large numbers waiting to clear US Immigration/Customs at Dublin. On the flight, the menu choice was chicken pasta or beef pasta, now that you clear US customs and immigration in Dublin, disembarkation at JFK was swift. The return flight left a few mins early and arrived into Dublin 45 mins ahead of time. The food was better than on the outward trip and the crew were friendly, good humoured and helpful.


AER LINGUS customer review :  19 July 2011 by David Cullinane   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-LGW-DUB. Single class flight. Online check in easy as usual. SMS to remind me of my flight details a helpful new addition. New Terminal 2 a huge improvement on the old Dublin terminal. Security swift on the early morning rush. Gold Circle Lounge a huge improvement on the old one. Good choice of snacks and food. Flight left on time and efficient boarding with alot of connecting passengers from the US. Cabin Crew friendly and efficient. LGW easy exit but need to remember to have boarding pass ready to avoid passport control on fast domestic / ROI exit. Returning that evening long and inefficient on the queues, if a lady is being searched on the opposite side of the X- ray why not call through the 8 gents waiting to go through. LGW should be excellent when finished but inefficient security a problem. Delay on flight on return but efficient boarding and flight. Again the crew were excellent. Arrival into Dublin excellent and to my car within 10 mins of getting off of the plane. Will use again.


AER LINGUS customer review :  19 July 2011 by C Woods   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JFK-Dublin. Business Class. Return leg of previous review. Efficient boarding at JFK for what was a very full flight. Great Cabin crew who did a nice meal service that wasn't too rushed but not too lengthy either giving passengers who to get some sleep the opportunity. Good Cabin Crew presence throughout the night and they certainly kept the galley noise to a minimum which was much appreciated. Slept well for 4 hrs straight and crew served a very tasty breakfast an hour out of Dublin. Priority bags out very quickly for Dublin anyway and customs a breeze. Can't fault Aer Lingus on this flight, they seem to be getting the balance just right on the LCC model. Business Class fares very competitive on this route.


AER LINGUS customer review :  18 July 2011 by P Keogh   (Ireland)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dub-Orlando. What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing.


AER LINGUS customer review :  14 July 2011 by G Calafiore   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BFS-LHR. Arrived at check-in and found a queue that stretched all the way back to Zone A (the entire length of the check-in hall). After some time waiting, I and another passenger in fear of missing the bag drop cutoff for our flight left our positions and went to in search of somebody from Aer Lingus at the check-in desks. It was then a race for our flight. Narrow, claustrophobic corridors, and even narrower aerobridges. EI, I suppose can't be held totally responsible for the terminal area assigned them by BAA, or probably even the number of counters they can open, but I think they could have been a little more pro-active in providing a queue host, rather than wait to be prompted by waiting pax in the queue. On the return, check in at BFS was smooth, no queues at -90mins, and despite late arrival of the inbound aircraft, we left only 5 mins late. On board, both flights were unspectacular, and the crew polite and efficient. Although I miss the days when EI was a full-service airline, and a member of oneworld, they have carried off their transition to a LC carrier successfully. Their website, and all rules are simple and clear and there is no ambiguity. If you want extras, you pay for them, and you get them, if not, you don't. Simple. We wanted transportation from A to B with one bag, which we made sure was under 20kg, followed their rules, and that's what we got. Easy.


AER LINGUS customer review :  13 July 2011 by C Woods   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DUB-JFK in Business class. Very impressed with all aspects of the flight. New Gold Circle lounge in Dublin's Terminal 2 is a real improvement on the old lounges. Cabin Crew just first class, very friendly and efficient and nothing was too much trouble. With US pre-clearance in Dublin I'm surprised more people aren't using Dublin as a hub for transatlantic flights as the new Terminal is a breeze to get through.


AER LINGUS customer review :  12 July 2011 by M Wickham   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-TLS-DUB. Flight out was on time but return delayed by 2 hrs because of technical difficulties on an earlier leg. Both flights were very pleasant and cabin crew friendly and attentive. The problems with recent giant carry-ons seem to have abated but if you are in row 1 you will not have access to the overhead lockers because they are used for flight equipment and crew bags. A bit on the pricey side but all in all a positive experience.


AER LINGUS customer review :  9 July 2011 by C Coughlan   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-MAL. Flew to Malaga recently and overall very good service. Plane was an A330 so we had IFE which was good. Plane seemed new and was very clean. The only negative is that they charge €5 for a set of ear phones to use with the IFE. However any normal ones will work so it's fine. I fly Aer Lingus and have always found them safe and reliable.


AER LINGUS customer review :  5 July 2011 by Hugo Stekelenburg   (Morocco)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes, completely uneventful. They exaggerate their selling experience onboard, which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience, with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard.


AER LINGUS customer review :  4 July 2011 by Brian Hill   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Great flights Gatwick-Malaga-Gatwick; no hassle except Aer Lingus check-in has moved from Zone B at LGW but it wasn't reflected on my booking confirmation.


AER LINGUS customer review :  20 June 2011 by Anne Perret   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Smiling and professional service, punctuality, comfortable seats with seat allocation , without paying extra like all low costs! I had left my ipod on the plane, was recovered by staff and mailed back to me in less than a week. Thanks a lot Aer lingus.


AER LINGUS customer review :  20 June 2011 by Alan O'Connor   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-FCO, MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good, usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did, which was nice. Certainly preferable to their main competitor!


AER LINGUS customer review :  11 June 2011 by C McCarthy   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor, and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled, was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard, soft leather seats, top class service overall and apologies from pilot and cabin crew for the delays.


AER LINGUS customer review :  8 June 2011 by J Terry   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORD-DUB. Not the best international flight, but cabin crew very friendly. We had an elderly passenger become very ill, and they tended her with great professionalism and kindness. Planes a bit tired but the overall experience for the price was above average.


AER LINGUS customer review :  2 June 2011 by Patrick Curren   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I booked and paid for LAX-Shannon round-trip. Arriving at LAX on Friday, they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday, so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter, not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.


AER LINGUS customer review :  31 May 2011 by N Blades   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Malaga to Gatwick. Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean, crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. "No problem" says she, "I'll organise a refund for the unused seat". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.


AER LINGUS customer review :  29 May 2011 by Tony McLaughlin   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BFS-LHR - first time I have flown Aer Lingus since they adopted the low cost model. The only difference between then and now is a lack of business class cabin, and food and drink is not free. Still a good experience. Relatively new A320s on this route, and a price comparable to EasyJet who serve BFS from LTN. Staff friendly, seat pitch adequate, and food and drink on sale.


AER LINGUS customer review :  22 May 2011 by U Senapati   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chicago-Dublin-Manchester. New A330, good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff, decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights, but charged for. Baggage handled well. Dublin airport is good - shopping, food, space etc and immigration staff very helpful.


AER LINGUS customer review :  20 May 2011 by Sandra Kelly   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NOC-LGW with elderly infirm passenger. Friendly service from Aer Lingus at Knock Airport. They arranged a wheelchair there and then for us (normally have to warn them 48 hours prior) and got us to the plane. After nightmare journeys with Ryanair (never again) to Ireland in the past treating their passengers like animals, this was much appreciated.


AER LINGUS customer review :  16 May 2011 by T Birch   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick to Malaga. Excellent flight, no delays, comfy leather seats, 32 inch seat pitch in economy compared to Thomson and Easyjet and it was a cheaper fare. Cabin crew attentive. After inflight sales they advised passengers to use call button if anything was required.


AER LINGUS customer review :  3 May 2011 by C Harris   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Boston-Shannon-Boston. Plenty of leg room, entertainment screens wonderful, cabin crew helpful and attentive, first bag checked is free. All entertainment free and they feed you as well.


AER LINGUS customer review :  22 April 2011 by B Walberer   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Gatwick-Dublin-New York, Boston-Dublin-London Gatwick. New A330 on US routes, excellent entertainment onboard and good food. Very kind cabin staff. We arrived at Boston airport and our flight to Shannon was delayed for 2 hours, so we could not catch the flight from Shannon to London. Aer Lingus staff rebooked our flights from Boston to London, via Dublin. The US immigration clearance in Dublin instead of the USA airports were also great.


AER LINGUS customer review :  13 April 2011 by Richard Borst   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.


AER LINGUS customer review :  16 March 2011 by M Hickey   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Have flown return from ORK to ACE, ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.


AER LINGUS customer review :  15 March 2011 by A Hijmans   (Brazil)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-AMS. Breezy check-in through new T2 in DUB, new plane, flight on time and non-eventful.


AER LINGUS customer review :  9 March 2011 by Alexander Lynch   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months, with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating, however, cabin crew are still very inconsistent, either helpful and polite, or arrogant, surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty, but very basic and small and there is a charge for alcoholic drinks and newspapers onboard, which is very petty on a long- haul flight. Aer Lingus is a quality, reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.


AER LINGUS customer review :  25 February 2011 by A O'Connor   (Ireland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.


AER LINGUS customer review :  22 February 2011 by A McFadden   (Ireland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-BHX-DUB. Early morning flight to Birmingham using the new T2, fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied, some friendly, some not so friendly. They were however, all extremely unprofessional, messed about with the announcements, joked with each other during the safety demonstration and during the inflight service.


AER LINGUS customer review :  5 February 2011 by P Thyne   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-DUB-LGW return. A comfortable seat with adequate legroom, appreciated being able to buy an exit row seat for the night flight, attentive but professional cabin crew, food simple, but tasty. Dublin a very compact and easy transfer airport, looking forward to the completion of move to the new T2.


AER LINGUS customer review :  16 January 2011 by Glen Rennie   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection, extra baggage, lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though, check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first, with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.


AER LINGUS customer review :  15 January 2011 by S Sharkey   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick- Knock, flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.


AER LINGUS customer review :  11 January 2011 by Kelley Wilson   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

New York to Amsterdam and back with Aer Lingus and had a great experience. Our flight was a little delayed on the way back from Amsterdam and we were afraid we'd miss our connection in Dublin. But Aer Lingus had someone waiting for us and the gate who escorted us through express security and right to the plane. Staff very friendly and helpful.


AER LINGUS customer review :  9 January 2011 by A O'Connor   (Ireland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-VIE-DUB over New Year. Both flights on time. Both quite full but FA's got up and down the plane quickly with food and drink for sale. Good job all round. Very noisy, crying children the only problem!


AER LINGUS customer review :  9 January 2011 by J Hartley   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane, I'll be happy.


AER LINGUS customer review :  4 January 2011 by Mike Mueller   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport, no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.


AER LINGUS customer review :  28 December 2010 by Emily Woloszynska   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December, only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th, I resigned myself to spending Christmas on my own so went home. At home 2hrs later, I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However, the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!


AER LINGUS customer review :  5 December 2010 by Patricia Ortiz   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.


AER LINGUS customer review :  16 November 2010 by P Borghi   (Italy)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-DUB A330 Economy. Good service, everything working properly, average food, polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special, nothing bad.


AER LINGUS customer review :  31 October 2010 by Martin Matousek   (Ireland)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DUB-JFK return A330 economy. On time, comfy enough, nice 3 course meal, movie snack and small breakfast before landing. AVOD really good and nice selection of movies. All cabin crew friendly, efficient and helpful. Pre-immigration clearance at Dublin Airport was fast and save a lot of queuing in NY. Take advantage from seat selection before you fly, so you can get best seats available.


AER LINGUS customer review :  24 October 2010 by J Stevens   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick to Malaga return. Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.


AER LINGUS customer review :  8 October 2010 by D Brose   (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Boston-Dublin A330 with 2-4-2 seating. New plane, PTV entertainment, friendly helpful staff and crew, easy check-in, on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.


AER LINGUS customer review :  30 September 2010 by Bryan O'Sullivan   (Ireland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time, service friendly and helpful, aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.


AER LINGUS customer review :  28 September 2010 by P McCarthy   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this, two hours beforehand. Onboard the plane was clean, comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays, though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.


AER LINGUS customer review :  26 September 2010 by C Young   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-ORK return. Good service from cabin crew, a little late out of LGW but made up time on route. Good seats and value for money.


AER LINGUS customer review :  26 September 2010 by K Derbyshire   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR, crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus, however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.


AER LINGUS customer review :  11 September 2010 by C O'Neill   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.


AER LINGUS customer review :  8 September 2010 by J Hopkins   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JFK-DUB-EDI, GLA-DUB-JFK. Business class from JFK with a stopover in Dublin, and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice, as we had the newer aircraft both ways. Seats are angled lie-flat, but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows, although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK, so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast, as the eggs were overcooked. Dinner on the way back was very good, with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice, and food was actually very good. The only downside was that it was outside of security, so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice, although with limited food. We had to deal with two economy class check-ins and flights, DUB-EDI and GLA-DUB, and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK, but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes, although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.


AER LINGUS customer review :  7 September 2010 by S Ball   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BHX-Dublin-Orlando return. Quick check-in at BHX, short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando, food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same, food not as good, but still acceptable, and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside, our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!


AER LINGUS customer review :  6 September 2010 by David Simpson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.



 
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