Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports   a World 3-Star Airline       Add your Aer Lingus Review   Aer Lingus detailed 3-Star ranking   Airline Reviews : A-Z Index

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AER LINGUS customer review :  10 August 2011 by D O'Sullivan   (Ireland)

I have had 12 return flights this year to the US, Brussels, London and Amsterdam. The move to T2 in Dublin has resulted in a great product. Ground staff in Dublin are great, giving some recognition to Gold Circle members is welcome. However we have encountered some inconsistencies/lack of professionalism from some crew. I am confident these minor issues can be resolved. Overall the product is improving.

AER LINGUS customer review :  10 August 2011 by John Breen   (Ireland)

Dublin to Faro, outward flight left slightly late however time was made up in the air. Both flights full, cabin crew couldn't do enough for you.

AER LINGUS customer review :  10 August 2011 by Michael Burlington   (Ireland)

Cork to LHR return. Flights left on time, friendly crew on both sectors, good selection of food and drinks for sale at reasonable prices, cabin fresh and clean.

AER LINGUS customer review :  9 August 2011 by J Waugh   (UK)

Edinburgh for a flight to Dublin to connect to JFK return. The cabin crew on all flights were very good. Outbound staff were friendly and professional and nothing was a problem. Very informative about New York and places of interest. Excellent service. Return flight also excellent.

AER LINGUS customer review :  8 August 2011 by P Daintry   (USA)

Business class with my son, service was wonderful. The seat was comfortable and food was very nice. I lost my bracelet down the back of the seat and the stewardess was on her hands and knees looking for it, she couldn't reach it and 5 minutes after landing in Dublin, a maintenance worker came on board took the seat apart and retrieved my bracelet.

AER LINGUS customer review :  6 August 2011 by G Schmitt   (USA)

After booking at such a low fare, I was a bit worried, but my fears were unfounded. We boarded a very well maintained new Boeing 757 in Chicago for our trip to Dublin and Amsterdam. Two good quality hot airline meals, individual LCD flat panels on each seat back with free movies, shows and navigation displays. When our departure in Chicago was delayed due to a thunderstorm, Aer Lingus held our connecting flight in Dublin and an employee personally escorted us at Dublin airport to make sure we made our connection.

AER LINGUS customer review :  1 August 2011 by K Bourke   (Ireland)

Dublin-Berlin return. Found T2 to be a great improvement in Dublin, made a great difference. Flights on time and crew on both flights friendly and a genuine interest in passengers. If you are flying Aer Lingus on an early morning flight I recommend you try their full Irish Breakfast. Aircraft clean and comfortable and was given an exit-row on the return which was great.

AER LINGUS customer review :  30 July 2011 by Mike Hall   (UK)

LHR to Belfast International and they were fine and efficient. Beware of feeling forced to pay for a particular seat on their website though. They give you the impression you have no choice but to pay extra to select a seat. Just wait till online check-in opens and pick the seats you need and save £10s.

AER LINGUS customer review :  29 July 2011 by Charles Moffett   (UK)

Travelled to Faro and returned to Belfast. Staff where great and the flight was on time with very comfortable seating. I travel back and forward to Great Britain on a regular basis and also to Europe and Canada, I will try and book Air Lingus when possible.

AER LINGUS customer review :  22 July 2011 by M Davis   (Ireland)

Dublin to JFK, Gatwick, Athens, Warsaw and Krakow over the past year with Aer Lingus. Good solid service as usual despite some short delays. Aircraft are generally very clean and comfortable. Vast improvement and consistency in the entertainment system on the A330s since I last flew on one. Also had to cancel a couple of flights to Gatwick and the tax element of the fare was credited back within a couple of days. I called British Airways three times a couple of years ago for the same reason and I'm still waiting. Although AL have pitched themselves in a certain position to compete with the dreadful Ryanair, their service is much more consistent than other so- called full service carriers who promise the earth but often fall short.

AER LINGUS customer review :  21 July 2011 by Matt Ayre   (UK)

Flew to Boston from Heathrow via Dublin and back. The service was very warm and the food delicious. Nothing was to much trouble for the crew and met all our requirements. The only drawback was the comfort of the seat. In whatever position the seat was in, I just couldn't get comfortable. The other good point with flying via Dublin is clearing US Immigration and Customs prior to departure and landing into the US as a domestic passenger.

AER LINGUS customer review :  21 July 2011 by James Killen   (Ireland)

DUB-JFK-DUB. Efficient check-in. Outbound flight delayed due to large numbers waiting to clear US Immigration/Customs at Dublin. On the flight, the menu choice was chicken pasta or beef pasta, now that you clear US customs and immigration in Dublin, disembarkation at JFK was swift. The return flight left a few mins early and arrived into Dublin 45 mins ahead of time. The food was better than on the outward trip and the crew were friendly, good humoured and helpful.

AER LINGUS customer review :  19 July 2011 by David Cullinane   (Ireland)

DUB-LGW-DUB. Single class flight. Online check in easy as usual. SMS to remind me of my flight details a helpful new addition. New Terminal 2 a huge improvement on the old Dublin terminal. Security swift on the early morning rush. Gold Circle Lounge a huge improvement on the old one. Good choice of snacks and food. Flight left on time and efficient boarding with alot of connecting passengers from the US. Cabin Crew friendly and efficient. LGW easy exit but need to remember to have boarding pass ready to avoid passport control on fast domestic / ROI exit. Returning that evening long and inefficient on the queues, if a lady is being searched on the opposite side of the X- ray why not call through the 8 gents waiting to go through. LGW should be excellent when finished but inefficient security a problem. Delay on flight on return but efficient boarding and flight. Again the crew were excellent. Arrival into Dublin excellent and to my car within 10 mins of getting off of the plane. Will use again.

AER LINGUS customer review :  19 July 2011 by C Woods   (Ireland)

JFK-Dublin. Business Class. Return leg of previous review. Efficient boarding at JFK for what was a very full flight. Great Cabin crew who did a nice meal service that wasn't too rushed but not too lengthy either giving passengers who to get some sleep the opportunity. Good Cabin Crew presence throughout the night and they certainly kept the galley noise to a minimum which was much appreciated. Slept well for 4 hrs straight and crew served a very tasty breakfast an hour out of Dublin. Priority bags out very quickly for Dublin anyway and customs a breeze. Can't fault Aer Lingus on this flight, they seem to be getting the balance just right on the LCC model. Business Class fares very competitive on this route.

AER LINGUS customer review :  18 July 2011 by P Keogh   (Ireland)

Dub-Orlando. What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing.

AER LINGUS customer review :  14 July 2011 by G Calafiore   (Australia)

LHR-BFS-LHR. Arrived at check-in and found a queue that stretched all the way back to Zone A (the entire length of the check-in hall). After some time waiting, I and another passenger in fear of missing the bag drop cutoff for our flight left our positions and went to in search of somebody from Aer Lingus at the check-in desks. It was then a race for our flight. Narrow, claustrophobic corridors, and even narrower aerobridges. EI, I suppose can't be held totally responsible for the terminal area assigned them by BAA, or probably even the number of counters they can open, but I think they could have been a little more pro-active in providing a queue host, rather than wait to be prompted by waiting pax in the queue. On the return, check in at BFS was smooth, no queues at -90mins, and despite late arrival of the inbound aircraft, we left only 5 mins late. On board, both flights were unspectacular, and the crew polite and efficient. Although I miss the days when EI was a full-service airline, and a member of oneworld, they have carried off their transition to a LC carrier successfully. Their website, and all rules are simple and clear and there is no ambiguity. If you want extras, you pay for them, and you get them, if not, you don't. Simple. We wanted transportation from A to B with one bag, which we made sure was under 20kg, followed their rules, and that's what we got. Easy.

AER LINGUS customer review :  13 July 2011 by C Woods   (Ireland)

DUB-JFK in Business class. Very impressed with all aspects of the flight. New Gold Circle lounge in Dublin's Terminal 2 is a real improvement on the old lounges. Cabin Crew just first class, very friendly and efficient and nothing was too much trouble. With US pre-clearance in Dublin I'm surprised more people aren't using Dublin as a hub for transatlantic flights as the new Terminal is a breeze to get through.

AER LINGUS customer review :  12 July 2011 by M Wickham   (Ireland)

DUB-TLS-DUB. Flight out was on time but return delayed by 2 hrs because of technical difficulties on an earlier leg. Both flights were very pleasant and cabin crew friendly and attentive. The problems with recent giant carry-ons seem to have abated but if you are in row 1 you will not have access to the overhead lockers because they are used for flight equipment and crew bags. A bit on the pricey side but all in all a positive experience.

AER LINGUS customer review :  9 July 2011 by C Coughlan   (Ireland)

DUB-MAL. Flew to Malaga recently and overall very good service. Plane was an A330 so we had IFE which was good. Plane seemed new and was very clean. The only negative is that they charge €5 for a set of ear phones to use with the IFE. However any normal ones will work so it's fine. I fly Aer Lingus and have always found them safe and reliable.

AER LINGUS customer review :  5 July 2011 by Hugo Stekelenburg   (Morocco)

BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes, completely uneventful. They exaggerate their selling experience onboard, which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience, with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard.

AER LINGUS customer review :  4 July 2011 by Brian Hill   (UK)

Great flights Gatwick-Malaga-Gatwick; no hassle except Aer Lingus check-in has moved from Zone B at LGW but it wasn't reflected on my booking confirmation.

AER LINGUS customer review :  20 June 2011 by Anne Perret   (UK)

Smiling and professional service, punctuality, comfortable seats with seat allocation , without paying extra like all low costs! I had left my ipod on the plane, was recovered by staff and mailed back to me in less than a week. Thanks a lot Aer lingus.

AER LINGUS customer review :  20 June 2011 by Alan O'Connor   (Ireland)

DUB-FCO, MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good, usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did, which was nice. Certainly preferable to their main competitor!

AER LINGUS customer review :  11 June 2011 by C McCarthy   (UK)

Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor, and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled, was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard, soft leather seats, top class service overall and apologies from pilot and cabin crew for the delays.

AER LINGUS customer review :  8 June 2011 by J Terry   (USA)

ORD-DUB. Not the best international flight, but cabin crew very friendly. We had an elderly passenger become very ill, and they tended her with great professionalism and kindness. Planes a bit tired but the overall experience for the price was above average.

AER LINGUS customer review :  2 June 2011 by Patrick Curren   (USA)

I booked and paid for LAX-Shannon round-trip. Arriving at LAX on Friday, they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday, so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter, not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.

AER LINGUS customer review :  31 May 2011 by N Blades   (UK)

Malaga to Gatwick. Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean, crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. "No problem" says she, "I'll organise a refund for the unused seat". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.

AER LINGUS customer review :  29 May 2011 by Tony McLaughlin   (UK)

LHR-BFS-LHR - first time I have flown Aer Lingus since they adopted the low cost model. The only difference between then and now is a lack of business class cabin, and food and drink is not free. Still a good experience. Relatively new A320s on this route, and a price comparable to EasyJet who serve BFS from LTN. Staff friendly, seat pitch adequate, and food and drink on sale.

AER LINGUS customer review :  22 May 2011 by U Senapati   (UK)

Chicago-Dublin-Manchester. New A330, good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff, decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights, but charged for. Baggage handled well. Dublin airport is good - shopping, food, space etc and immigration staff very helpful.

AER LINGUS customer review :  20 May 2011 by Sandra Kelly   (UK)

NOC-LGW with elderly infirm passenger. Friendly service from Aer Lingus at Knock Airport. They arranged a wheelchair there and then for us (normally have to warn them 48 hours prior) and got us to the plane. After nightmare journeys with Ryanair (never again) to Ireland in the past treating their passengers like animals, this was much appreciated.

AER LINGUS customer review :  16 May 2011 by T Birch   (UK)

Gatwick to Malaga. Excellent flight, no delays, comfy leather seats, 32 inch seat pitch in economy compared to Thomson and Easyjet and it was a cheaper fare. Cabin crew attentive. After inflight sales they advised passengers to use call button if anything was required.

AER LINGUS customer review :  3 May 2011 by C Harris   (USA)

Boston-Shannon-Boston. Plenty of leg room, entertainment screens wonderful, cabin crew helpful and attentive, first bag checked is free. All entertainment free and they feed you as well.

AER LINGUS customer review :  22 April 2011 by B Walberer   (USA)

London Gatwick-Dublin-New York, Boston-Dublin-London Gatwick. New A330 on US routes, excellent entertainment onboard and good food. Very kind cabin staff. We arrived at Boston airport and our flight to Shannon was delayed for 2 hours, so we could not catch the flight from Shannon to London. Aer Lingus staff rebooked our flights from Boston to London, via Dublin. The US immigration clearance in Dublin instead of the USA airports were also great.

AER LINGUS customer review :  13 April 2011 by Richard Borst   (USA)

BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.

AER LINGUS customer review :  16 March 2011 by M Hickey   (Ireland)

Have flown return from ORK to ACE, ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.

AER LINGUS customer review :  15 March 2011 by A Hijmans   (Brazil)

DUB-AMS. Breezy check-in through new T2 in DUB, new plane, flight on time and non-eventful.

AER LINGUS customer review :  9 March 2011 by Alexander Lynch   (Ireland)

DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months, with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating, however, cabin crew are still very inconsistent, either helpful and polite, or arrogant, surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty, but very basic and small and there is a charge for alcoholic drinks and newspapers onboard, which is very petty on a long- haul flight. Aer Lingus is a quality, reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.

AER LINGUS customer review :  25 February 2011 by A O'Connor   (Ireland)

DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.

AER LINGUS customer review :  22 February 2011 by A McFadden   (Ireland)

DUB-BHX-DUB. Early morning flight to Birmingham using the new T2, fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied, some friendly, some not so friendly. They were however, all extremely unprofessional, messed about with the announcements, joked with each other during the safety demonstration and during the inflight service.

AER LINGUS customer review :  5 February 2011 by P Thyne   (USA)

JFK-DUB-LGW return. A comfortable seat with adequate legroom, appreciated being able to buy an exit row seat for the night flight, attentive but professional cabin crew, food simple, but tasty. Dublin a very compact and easy transfer airport, looking forward to the completion of move to the new T2.

AER LINGUS customer review :  16 January 2011 by Glen Rennie   (UK)

London Gatwick - Malaga return in economy class. Online booking was simple enough with extras available (seat selection, extra baggage, lounge access etc) at a reasonable cost after the booking was confirmed. My comments below refer to both the outbound and inbound flights unless otherwise mentioned. Check-in was quick and efficient with friendly staff. Oddly though, check-in at Malaga opened just one and a half hours before departure despite their website suggesting that you arrive two and a half hours before. Boarding was pain free and organised with special needs passengers quietly loaded first, with assigned seating there was no scrum. Cabin was clean and tidy on an A320 with standard seating and adequate leg room. The cabin crew were friendly and attentive and the in-flight service was relaxed and well performed. A good selection of food and drink was served at an unusually reasonable cost. My bacon baguette was so good I asked for another! Arrived early (by fifteen minutes in Malaga and thirty minutes in London) and was off the plane promptly. I can't comment on baggage arrival times as I had hand baggage only.

AER LINGUS customer review :  15 January 2011 by S Sharkey   (UK)

Gatwick- Knock, flight very good. Coming home on 17th December after sitting on the plane for two hours the flight was cancelled due to cabin crew working to long because of the heavy snow and the delays. Aer Lingus were fantastic and put us up for two nights in a wonderful Hotel.

AER LINGUS customer review :  11 January 2011 by Kelley Wilson   (USA)

New York to Amsterdam and back with Aer Lingus and had a great experience. Our flight was a little delayed on the way back from Amsterdam and we were afraid we'd miss our connection in Dublin. But Aer Lingus had someone waiting for us and the gate who escorted us through express security and right to the plane. Staff very friendly and helpful.

AER LINGUS customer review :  9 January 2011 by A O'Connor   (Ireland)

DUB-VIE-DUB over New Year. Both flights on time. Both quite full but FA's got up and down the plane quickly with food and drink for sale. Good job all round. Very noisy, crying children the only problem!

AER LINGUS customer review :  9 January 2011 by J Hartley   (UK)

LHR-DUB. Excellent flight. Very pleasant staff (becoming a rarity) In all excellent value for money. Reports that they are thinking about going back up market so long as they keep their pricing sane, I'll be happy.

AER LINGUS customer review :  4 January 2011 by Mike Mueller   (Germany)

Flight got cancelled and still waiting refund from this airline (4 weeks waiting without even a short answer). Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport, no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.

AER LINGUS customer review :  28 December 2010 by Emily Woloszynska   (UK)

Arrived Gatwick at 4am for 0640 flight to Malaga on 23 December, only to be told my flight had been cancelled. Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th, I resigned myself to spending Christmas on my own so went home. At home 2hrs later, I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However, the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!

AER LINGUS customer review :  5 December 2010 by Patricia Ortiz   (USA)

Woke up at 4 am to a crying 21 yr old study abroad daughter who had a flight cancelled from Rome to Dublin - Aer Lingus desk information personnel did not notify my daughter that they would rebook her trip for the next day - she in turn spent an additional $1100.00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.

AER LINGUS customer review :  16 November 2010 by P Borghi   (Italy)

JFK-DUB A330 Economy. Good service, everything working properly, average food, polite attentive crew. I'd suggest to choose seats before flight to get a comfortable place. In general a good average service - nothing special, nothing bad.

AER LINGUS customer review :  31 October 2010 by Martin Matousek   (Ireland)

DUB-JFK return A330 economy. On time, comfy enough, nice 3 course meal, movie snack and small breakfast before landing. AVOD really good and nice selection of movies. All cabin crew friendly, efficient and helpful. Pre-immigration clearance at Dublin Airport was fast and save a lot of queuing in NY. Take advantage from seat selection before you fly, so you can get best seats available.

AER LINGUS customer review :  24 October 2010 by J Stevens   (UK)

Gatwick to Malaga return. Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.

AER LINGUS customer review :  8 October 2010 by D Brose   (USA)

Boston-Dublin A330 with 2-4-2 seating. New plane, PTV entertainment, friendly helpful staff and crew, easy check-in, on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.

AER LINGUS customer review :  30 September 2010 by Bryan O'Sullivan   (Ireland)

ORK-MUC and BCN-ORK Excellent value for money with Aer Lingus. Both flights on-time, service friendly and helpful, aircraft clean and a good variety of buy onboard options. What I like about Aer Lingus is the fact that the staff aren't constantly trying to sell to you during the flight. It makes the flight a lot more enjoyable and comfortable. Pre-assigned seating also helps to avoid the boarding scrum.

AER LINGUS customer review :  28 September 2010 by P McCarthy   (UK)

LHR-BFS. First time on Aer Lingus and I'd be happy to book again. Strikes delayed the aircraft's departure by 90 minutes - I was impressed that self service check-in kiosk itself adjusted the boarding time to reflect this, two hours beforehand. Onboard the plane was clean, comfortable and I'd picked a fair seat online a few hours before. Cabin Crews clearly more established than Ryanair and ovrall I was impressed with their courtesy and handling of the delays, though amused by one lady's charming attempts to sell additional items when people ordered drinks and snacks. Ticket price from Heathrow of £35 is superb value.

AER LINGUS customer review :  26 September 2010 by C Young   (UK)

LGW-ORK return. Good service from cabin crew, a little late out of LGW but made up time on route. Good seats and value for money.

AER LINGUS customer review :  26 September 2010 by K Derbyshire   (UK)

BFS-LHR Flight boarded promptly and took off 15 mins early. Smooth flight to LHR, crew very good and landed 20 mins early in Heathrow. Usual good service from Aer Lingus, however connecting to a BA flight in First to the US and they had no priority luggage tags at Belfast to put onto our bags.

AER LINGUS customer review :  11 September 2010 by C O'Neill   (UK)

Belfast Intl to Barcelona and Malaga. Good all round service. Flights on time and efficient. The best point for me was the price. These flights were a better price than budget carriers were charging.

AER LINGUS customer review :  8 September 2010 by J Hopkins   (USA)

JFK-DUB-EDI, GLA-DUB-JFK. Business class from JFK with a stopover in Dublin, and very pleased with the experience. I felt obligated to submit a review since our experience was so positive. Business class seating was very nice, as we had the newer aircraft both ways. Seats are angled lie-flat, but compared favorably to LH’s Business seats. Fairly decent selection of movies and TV shows, although the audio selections weren’t wonderful. Flight Attendants in both directions were very attentive. The food was surprisingly good. We were on the late flight out of JFK, so there was supposed to be a light meal service with full breakfast in the morning. We started with tasty canapés followed by an optional cold chicken plate — optional because some people chose to sleep right away. The only disappointment was breakfast, as the eggs were overcooked. Dinner on the way back was very good, with smoked salmon to start and good beef as a main. Both business class check-ins were very quick and pleasant. The lounge at JFK was very nice, and food was actually very good. The only downside was that it was outside of security, so we had to make sure to allow enough time after relaxing in the lounge. The lounge at Dublin was very nice, although with limited food. We had to deal with two economy class check-ins and flights, DUB-EDI and GLA-DUB, and both were painless. The agent at GLA checked our bags all the way through to JFK even though the two legs had been booked separately. One bag did not make it to JFK, but it was located and delivered the next day. All in all it was a great deal for good business class service. We would definitely do it again on the same routes, although we probably wouldn’t want to be in a full economy class plane going from DUB to Athens or Rome.

AER LINGUS customer review :  7 September 2010 by S Ball   (UK)

BHX-Dublin-Orlando return. Quick check-in at BHX, short flight to Dublin. Pleasant airport waiting for connection. Flight to Orlando, food quality and quantity very good as was the seat-back inflight entertainment - our 2 children were kept very happy! Return the same, food not as good, but still acceptable, and flights on-time. The cabin crew on all flights were very friendly and helpful. Only downside, our cases weren't transferred at Dublin and followed on the next flight and delivered to our home the next day - according to staff at BHX this happens regularly with transfers. Not impressed with airport security at Dublin - wife bought a bottle of water at Orlando departure lounge and a very rude and self-important security woman grabbed it out of her hand and threw it in a bin when we arrived. But then within 10 feet of security you can buy another over-priced bottle - what's that all about? She missed the 2 cups of airline water in our hand luggage though!

AER LINGUS customer review :  6 September 2010 by David Simpson   (UK)

LHR-SNN return. Good flights and service. Fairly no-frills but you don't need that much on a short flight. At least you have an assigned seat. Would always use Aer Lingus in preference to Ryanair.