Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports   a World 3-Star Airline       Add your Aer Lingus Review   Aer Lingus detailed 3-Star ranking   Airline Reviews : A-Z Index

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	Aer Lingus Customer review :  27 October 2011 by Peter Thyne    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	JFK-DUB-LGW return Y Class. Purchased emergency exit seats for transatlantic sectors. Seats comfortable with extra legroom and FA on JFK-DUB supplied additional blankets. Food simple but adequate, service charming and caring. Three hour delay at JFK so missed connection to LGW, impressed with EI's handling and were rebooked on next flights while in the air, new boarding cards with breakfast vouchers awaiting our arrival at DUB.

	Aer Lingus Customer review :  27 October 2011 by David McLaughlan    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Glasgow-JFK via Dublin. All flights on time and clearing US customs and border protection in Dublin was an unexpected bonus. The seats and inflight entertainment was above average. However the bar service was only offered once during a 7.5 hour flight. I asked the stewardess if the drinks trolley would be making another appearance or if I could purchase a beer and she told me I could just have tea or coffee.

Aer Lingus customer review :  21 October 2011 by T Rothe   (USA)

ORD-DUB-CDG, A330 ORD-DUB, A320 DUB-CDG. Aircraft clean and bright. Transfer at DUB smooth and easy. FA's ORD-DUB were curt but efficient. Food acceptable, but not as good as other European carriers. ORD-DUB we were served a small snack (pretzels), dinner, and a croissant sandwich. There is only one beverage, plus coffee/tea service on international flights, and alcohol must be purchased. DUB-CDG, there is no complimentary beverage or meal/snack service (all may be purchased). DUB-ORD also went well - FA's much more attentive and friendly. Beware that Aer Lingus has lower baggage-weight allowance than most carriers - only 23kg for long-haul flights. I ordered vegetarian meals (ON AerLingus.com), but FA's on the first flight said that they had no record of this request. I reminded the gate agent on the last leg of my trip, but I was again told that there was no record of my request on the return trip.

Aer Lingus customer review :  13 October 2011 by Graham Watkins   (UK)

Just spent half a day booking a simple flight from Cardiff to Dublin. The on line booking seemed simple until I tried to add and pay the £24 extra for a checked piece of luggage. What a joke and a waste of my time. The call centre operator eventually sorted my problem out but I have been left with a very negative view of 'Cheepo' airlines. The system is misleading since I did not realise there was extra to pay until after the booking was made. All pretty rubbish really. Let's hope the flight is not as poor.

Aer Lingus customer review :  13 October 2011 by Chris Colville   (UK)

BFS-LHR-BFS A320. Fully boarded 20 mins before departure on return leg, so efficient turn around. Crew friendly and pretty decent service on both legs. Both legs busy - 19.20 from LHR full on return leg. Looks like EI are doing well on this route but have still reduced to 3 flights a day for winter.

Aer Lingus customer review :  10 October 2011 by Tony McLaughlin   (UK)

LHR-BFS-LHR, A320 with decent legroom. Friendly crews. For return leg, the inbound flight was delayed 15 minutes (Heathrow and weather). However a very quick turnaround, and boarding by front and rear steps, rather than the usual seat row number system.

AER LINGUS customer review :  3 October 2011 by L McCourt   (UK)

GLA-DUB-ORL return. Service was great and I really liked the seats. Food was good and for the price an excellent service. Would use again. A word of caution, Dublin airport is very confusing. The US pre-clearance is excellent but you cannot return to the lounge and we didn't appreciate this.

AER LINGUS customer review :  3 October 2011 by R Mcgrath   (Ireland)

Travel Dublin to London every week. The aircraft's are comfortable, the food choice good and the cabin crew professional and friendly. Gold circle lounges are well stocked. The only complaint I would have is if you are on a flight after 18.00 out of Dub there is normally a member of staff mopping the floor, something I feel should be saved for after the lounge is closed.

AER LINGUS customer review :  1 October 2011 by T Warren   (UK)

LGW-Malaga return Economy. Booked online so downloaded my boarding pass 24 hours before flight, which with only hand luggage made things simple and fast at Gatwick. Plane was A320, clean, tidy and staff were friendly and helpful. Onboard food and drinks were quite expensive, seats surprisingly wide and comfortable, flight took off and landed on time. Return flight was hampered by not being able to download my boarding pass, so no fast track , I had to queue at Malaga for over 1 hr and the flight was delayed for 30 mins, but because of tailwinds we arrived at Gatwick 10 mins early.

AER LINGUS customer review :  25 September 2011 by Mark Barker   (UK)

MAN to DUB then onto Boston, return in Economy. A330/A320 both on time. Cabin Crew friendly and efficient. Food onboard was ok. Seat back TV's a bonus. The legroom was comfortable for a 6 hr flight.

AER LINGUS customer review :  16 September 2011 by C Yap   (USA)

BOS-DUB and DUB-AMS. Flew A330/A320. Found the flights professional. FA fairly friendly and attended to needs. Had one get me warm milk for my baby, whilst another did not return with an ice cup. Meals okay on first flight, need to pay for the second. Baggage free for one luggage, second flight was part of KLM codeshare and also free. Planes clean and arrived on time. A330 arm rests did not recline fully, so difficult to lie flat.

AER LINGUS customer review :  15 September 2011 by Hong Cao Minh   (Vietnam)

Amsterdam-Dublin and Malaga-London Gatwick. Staff have been professional and polite although I noticed some of the staff do not have English as their first language and could try harder to communicate more efficiently. One all of the flights I took, departure was roughly on time and although in the budget category of airline Aer Lingus offers a good alternative to the more expensive carriers. I do not like the policy of charging for bags and found the website rather unfriendly - the latter is my only real concern. The new terminal in Dublin is very welcoming too. As a non-EU citizen the process of gaining UK and Irish tourism visas was hard and the Schengen visa regime is also very complex and appears to be applied in a random manner. Although not the fault of check-in staff more information should be provided to the staff to enable them to more politely deal with non-EU customers when checking in for flights.

AER LINGUS customer review :  14 September 2011 by M Linnie   (UK)

Dublin to Barcelona return. Had to get up at 3 in the morning for the 6.40 flight to Barcelona for a cruise. Terminal 2 at Dublin is very spacious and modern but unfortunately we found ourselves taking a long walk over to T1 for our flight. Very nice flight, food was lovely - I recommend if you are flying in the morning to get the Irish Fry. Staff were friendly except for one person who was a bit rude but all in all a nice flight which landed 10 mins early. Same story returning but there was a delay at check-in at Barcelona because there was something wrong with the toe for the bags but when walking to security we passed a new, modern and deserted check-in area not in use. Other than that 2 nice, on time flights.

AER LINGUS customer review :  13 September 2011 by S Potts   (Netherlands)

AMS-ORK in A320s. Both flights were on time and the cabin crew friendly. In this respect they exceeded my expectations. The planes looked relatively new, although on the return trip the cleaners seemed to have missed areas. The range of food/drink for purchase is excellent although the alcohol is expensive for what you get. The only real complaint is the horrible departure times they offer on this route.

AER LINGUS customer review :  13 September 2011 by P Cartwright   (UK)

EDI-DUB-MCO return. All flights on time on all sectors of the journey. Flying Business Class has access to the Aer Lingus lounge in Dublin. Comfortable seating areas with the usual selection of snacks and drinks. Pre-clearance into the USA is an absolute positive if you fly via Dublin as once you arrive in the USA you pick up your bags and you're all set to go. Inflight service was excellent both ways. Attentive cabin crew who seemed genuinely happy to greet you. Pre-flight drinks were followed by hot and cold canapés and a substantial 3 course meal. Cabin crew continually topped up wine and water glasses without request. Seats are great in recline position and my only minor criticism would be that the flat bed is at an angle. Feels like you're about to slip of the seat however this is only a minor complaint in terms of the great service provided. If you compare the price of business class with other airlines flying to Orlando this is a great ticket especially if you book in advance.

AER LINGUS customer review :  11 September 2011 by Michael O'Connell   (Ireland)

Cork to London Heathrow return. Once again a professional and friendly service provided, both flights on time, good selection of food and drink for sale. There seems to be an improvement in service over recent years, offering great value for money and a decent quality of service.

AER LINGUS customer review :  9 September 2011 by J Burgess   (UK)

Manchester to JFK via Dublin. Flight from Manchester to Dublin was delayed for 1 hr through no fault of Aer Lingus. They held the plane for us at Dublin and as soon as we arrived we were personally ushered straight through passport control and US customs. I was impressed, the flight attendants friendly and helpful, the food good, and the inflight entertainment was excellent.

AER LINGUS customer review :  6 September 2011 by C Watson   (Switzerland)

DUB-GVA one way. Smooth Terminal 2, less hassle at check-in, airport check-in machines instead of printing your own boarding pass etc. It was a nice, relaxed flight, on time and the queues were fast-moving. It's not quite the level of other carriers but the premium you're paying for is smoothness and calm.

AER LINGUS customer review :  30 August 2011 by Derek Lightfoot   (UK)

DUB to BOS return in Economy. Both flights on A330 and both left and arrived on schedule. Staff friendly and efficient and the food was ok. Seat back TV's gave plenty of personal entertainment although the touch screen was not very responsive and you could feel the person behind you giving their screen a good hard press. I didn't find the seat particularly comfortable but ok for a short-ish transatlantic flight. Dublin airport was good, my only complaint being that we didn't pre-clear customs in Dublin. Boston immigration was, as usual, a disgrace. We were near the front of the queue and still took more than 30mins to clear.

AER LINGUS customer review :  30 August 2011 by J Butler   (Ireland)

DUB-ORD in Business Class. Excellent service once again - provided by professional and attentive cabin crew throughout the flight. The onboard dining experience was just perfect. IFE options have been updated in the past twelve months and are very broad. All luggage arrived promptly at ORD, and we were out of the terminal within 20 minutes of landing.

AER LINGUS customer review :  25 August 2011 by P McCracken   (Ireland)

Dublin-Boston return. Enjoyed the new seats and IFE on demand. Aircraft clean and in good condition. Outward cabin crew friendly and professional. Food typical economy fare but edible. Return cabin crew friendly but a little rushed, due to shortness of flight under 5 hrs. Only gripe is the pricing of alcoholic drinks. Pre-clearance of American immigration and customs in Dublin a major bonus. 15 mins from plane to bus out of Boston airport.

AER LINGUS customer review :  23 August 2011 by Yevheniy Kahanovych   (Ukraine)

LGW-DUB return. Online booking worked fine and was convenient. I didn't book any bag, so got 2 flights for a very fair price at short notice. £10 seat surcharge looked unavoidable and wasn't fairly explained as optional. Printed my boarding pass at home and breezed through the airport. Pre-clearance at the gate was done professionally, as well as onboard welcome. Plane was tidy, uncomfortable seats with not enough legroom. Service was professional, however food and drink offerings looked pricey. It didn't matter as flight time was just 45 mins. Return flight was about the same, both flights on time. Good value for money. Seat improvement would be appreciated.

AER LINGUS customer review :  23 August 2011 by Brian Lally   (USA)

Boston to Shannon recently. The service was excellent, flight attendants were warm and pleasant. The food was very good along with the wines. I will continue to fly Aer Lingus.

AER LINGUS customer review :  18 August 2011 by J Slater   (USA)

Chicago to Dublin return in Economy. Orderly boarding in Chicago for a full flight. Friendly and efficient cabin crew who were nicely presented. A lot of babies and small children on this flight but it was nice to see they helped families get settled quickly. Food good quality and lots of water runs during the night. Seatback entertainment very good. Immigration and baggage all fast at Dublin.

AER LINGUS customer review :  17 August 2011 by P Smith   (UK)

The trip did not live up to expectations. On line seat selection is free 30 hrs before travel, so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.

AER LINGUS customer review :  15 August 2011 by J Smith   (UK)

Dublin-Chicago and on to PDX return. I was on my own with a 22 month old, I hadn't bought my child a seat, so she was supposed to sit in my lap. However flights were half empty so she got her own seat, which was great. Planes were generally clean and in good condition - great seat back entertainment (330). Flight attendants were helpful and attentive. One flight was delayed an hour, lots of communication provided.