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Aer Lingus Passenger Reviews and Aer Lingus Customer Trip Reports



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Aer Lingus Customer review :  4 March 2013 by T Coughlan    (Ireland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cork to Malaga and satisfied with all aspects of the flight. On time, comfortable, pleasant crew, good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.



Aer Lingus Customer review :  28 February 2013 by C Lawrence    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Venice to Dublin on 24 Feb 2013. There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.



Aer Lingus Customer review :  14 February 2013 by M Wickham    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew Cork - Lanzarote return. Both flights were on time and the service was excellent. Cabin crew very good, particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals, where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.



Aer Lingus Customer review :  14 February 2013 by Alan Glazen    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class #124 Chicago to Dublin, very clean and new-feeling Airbus 330-300, fine staff, very thoughtful and professional. The seat is very comfortable, Recarro sport-type, does not go fully flat, but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners, they exceed the US carriers in other ways. We saved about $1500 versus those carriers, and I felt it was a fine bargain. I'd fly them again for sure.



Aer Lingus Customer review :  14 February 2013 by Adrian Schaf    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Berlin Schönefeld (SXF) to Dublin (DUB). The flight lasted only 2 hours. The cabin was ok, it was clean. The seat comfort was ok, but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.



Aer Lingus Customer review :  13 February 2013 by P Magalee    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seat room in economy is tight, on the return flight (7 hours 20 mins), our baggage was mistakenly brought to the cargo area instead of baggage claim. We were given no explanation as to why after an hour, our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that "we at least know where the bags are". Exhausted after now a total of 10 hrs a meal voucher was given out, when all we wanted was the be on our way! The whole experience was handled very poorly!



Aer Lingus Customer review :  4 February 2013 by J Noveral    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from JFK to Dublin in June. Everything went extremely smoothly from luggage check in to luggage pick up. The personnel on the ground and on board was extremely friendly and efficient. The only drawback of the airline is the food selection and quality.



Aer Lingus Customer review :  31 January 2013 by Andrew Dunbar    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham to Cork, out 29th return 30th January. Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham, told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.



Aer Lingus Customer review :  28 January 2013 by B Lally    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boston to Dublin onboard an Airbus 330. A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.



Aer Lingus Customer review :  28 January 2013 by Les Hatchard    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was cancelled recently from Shannon to Manchester, 25.1.13. However, Aer Lingus took the strain, they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.



Aer Lingus Customer review :  22 January 2013 by Sean Leonard    (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin - Lanzarote, 20 Dec, return 03 Jan. I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D, adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu, its a pity they never have any of the stock, this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.



Aer Lingus Customer review :  22 January 2013 by Alison O'Connor    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Did my usual Christmas route LHR-SNN-LHR. All in all it was a great flight, no delays, staff were extremely friendly as always, check-in was simple and they also offered to check in my carry on luggage free of charge. If Aer Lingus flew from Stansted I'd fly with them anytime I was going home.



Aer Lingus Customer review :  15 January 2013 by A Briggs    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unexpectedly excellent. Did exactly what was required (LHR-ORK-LHR), affordable, smilingly, and on time. Can't ask for more than that, these days.



Aer Lingus Customer review :  8 January 2013 by S Thornton    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin - JFK on Dec 17 2012. The cabin crew were warm and helpful. I hadn't requested a vegetarian meal, but the stewardess was nice enough to bring me extra salads and rolls. They came by often with drink service and to collect trash. The movies and shows available were great. I'm a very nervous flyer and as we were preparing to land a stewardess talked me through it and was very comforting.



Aer Lingus Customer review :  8 January 2013 by P Jacob    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from a regional airport in Germany to Dublin at Christmas time over the past few years, I have usually tended to use Lufthansa usually transiting via Frankfurt. However, in 2012 I chose instead to connect via London Gatwick on the outbound and London Heathrow on the inbound UK parts of the journey. Boarding the flight for Dublin at London Gatwick, I was struck by the friendly Irish humour, when asked by the flight attendant whether the wrapped Christmas present in my open carry-on bag was for her! That set the tone for the flight and indeed the Christmas season! It just shows how much a friendly crew can add or detract from the flight experience. Aer Lingus offered a professional and friendly service throughout with surprisingly comfortable seats. Did not purchase any inflight catering or make any other purchases given the very short duration of the journey. T2 at Dublin was impressive and although there was a mishap with my luggage on arrival, the matter was sorted efficiently and to my satisfaction. I will be using Aer Lingus again in a few months time and looking forward to it.



Aer Lingus Customer review :  8 January 2013 by J McGarran    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK to Dublin on December 26, 2012. Check in was fast, boarding was smooth and the flight was pleasant to Dublin. Flew back January 6, 2013 Dublin to JFK. Check in, immigration and customs pre- clearance, boarding were all smooth. The only issue, and this is most likely not an Aer Lingus issue, was the ridiculous walk from the plane to pick up baggage. Perhaps this was due to ongoing construction at the terminal. If not, I feel for anyone that has trouble walking.



Aer Lingus Customer review :  7 January 2013 by G Carroll    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dublin to London. I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again.



Aer Lingus Customer review :  7 January 2013 by David Simpson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SNN return over the New Year period. Two excellent flights, both leaving and arriving early. Ok, they have 'add-ons' at the time of booking but they are transparent about it and the luggage allowance is generous. In my view they are the best airline to travel on to/from Ireland. Have been travelling with them for over 25 years and they have been consistently good.



Aer Lingus Customer review :  7 January 2013 by John McEnery    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was scheduled to connect at London Heathrow to an Aer Lingus flight to Dublin. American Airlines flight from the US was late and missed connecting flight. Aer Lingus would not honor ticket and required new tickets to be bought. Ticket agent was rude. Approached Aer Lingus office in Dublin who were unhelpful. Return ticket and check in agent in Dublin was rude and testy. A truly rotten experience.



Aer Lingus Customer review :  4 January 2013 by J Joseph    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JFK to DUB return in J for the holidays. Check in at JFK is quick and easy and the oasis lounge is comfortable, well stocked and quiet. What sets Aer Lingus apart is the friendly crew and to warm genuine Irish welcome on boarding . Although it was a full overnight flight the crew provided excellent service with generous drinks top ups and above average J food. The almost flat bed is reasonably comfortable for the length of flight. I only managed an hours sleep as its a short hop over the pond. Nice continental breakfast, towels and proper tea before landing. Bags off first and overall excellent value. Return leg on the 105 on New Years Eve was excellent. Friendly J check in with no wait, new T2 lounge quiet and the benefits of pre-flight clearance in Dublin are immeasurable. Again great crew, generous drinks, good food and warm smiles.



Aer Lingus Customer review :  2 January 2013 by Robert Barrigan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEN-DUB-SEN: First time travelling with this airline and have to say very impressed. Booking, check-in all very straight forward only problem is had to queue along with other passengers at Southend Airport as no separate bag drop for online check in pax. Flight on time and first time in ATR42 aircraft. Very comfortable seating even with bags under seat in front of you. Allocated seating and not being treated like cattle is a big thumbs up from me. With this airline and Southend airport, it has bought my faith back in commercial aviation. Would definitely use Air Lingus Regional again.



Aer Lingus Customer review :  30 December 2012 by William Noonan    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Once again another delay on the Birmingham - Cork route! I've flown 3 times in the last 12 months and on each occasion I've experience a delay, on 2 occasions in excess of 3 hours (flight time is under 1.5 hours!). Today's flight due to leave Birmingham at 17.15 but message board revealed ETD 21.00. I wasn't prepared to wait that long and went home. As usual, no explanation for the delay and nobody around to ask!



Aer Lingus Customer review :  30 December 2012 by G McArdle    (Northern Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DUB-JFK-DUB in Business on A330. Both flights were excellent with attentive staff, good food and top- ups of drinks whenever you wanted. Staff did not disappear into galleys during either daytime or night time legs. IFE is very good with a good choice of up to date movies. There was a problem with this on the return and they only managed to get the outbound movies shown. The lie-almost-flat seat was very comfortable and enabled me to sleep for a couple of hours. Both legs were on time.



Aer Lingus Customer review :  28 December 2012 by E Snyman    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from Boston to Dublin an 18 December 2012. Flight was very crowded. Lost of crying babies. They didn't turn the lights off all night and it was very uncomfortable. Flight attendants were rude but I guess they were just busy. Difficult to get any service. Miserable trip.






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