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ZURICH AIRPORT customer review :  24 January 2010 by Paul Van Alsten   (France)

Customer Rating :  5/5

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Zurich is a bright and very clean airport. Connections by train to/from all Swiss cities are practical and frequent. Self-service check-in machines are easy to use and offer no less than 15 languages! Flying on a Saturday evening the airport was rather empty, so that security check was fast. Toilets are spotless. On the downside the B boarding area is a bit far away and has a low-cost look compared to the rest of the airport.

ZURICH AIRPORT customer review :  24 December 2009 by S Nicolai   (Switzerland)

Customer Rating :  5/5

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Efficiency, cleanliness, luxury. It is not a huge airport but not that small - but you do not have to walk for ages to get to the different places inside. Queues are absent (at check-in and security check) : it is not necessary to be there a long time before the flight to make sure to take it. But even if you arrive too early there is a big amount of shops and restaurants.

ZURICH AIRPORT customer review :  8 December 2009 by David Merritt   (UK)

Customer Rating :  5/5

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Chose Swiss for a flight from London to Stuttgart and back. That worked and so did Zurich Airport. Being fairly small, the walking was not too much and everything was clean, efficient, friendly and worked very well.

ZURICH AIRPORT customer review :  17 November 2009 by Jeff Michel   (Switzerland)

Customer Rating :  5/5

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For Richard Johnson's comment, you should be aware that wherever currencies other than Swiss Francs are displayed they are as a guide, whether you are in a restaurant, shop, bar or hotel in Switzerland. The alternative is having to change the price tags every day with exchange rate fluctuations. The other currency prices are there as a rough comparison, after all, I am not sure how unreasonable it would be to anyone to expect to pay in Swiss Francs in Switzerland, £ Sterling in the UK, or US$ in the US?

ZURICH AIRPORT customer review :  15 November 2009 by Richard Johnson   (USA)

Customer Rating :  3/5

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Be aware when shopping at the Zurich Airport Duty Free Shop! The price tags of items at Zurich Airport Duty Free Shop are marked below the actual price you will pay at the cashier. I wonder if anyone regulates those shops since a lot of people end up paying surprisingly more (up to 40% ) than the advertised price. Next time you are there making a purchase pay attention to the price you are charged and you will see. If one complains about it, the employee just shows you a sign stating that only the CHF prices are valid. Like I am supposed to read every little disclaimer when doing some quick shopping before boarding my flight? So why post the prices also in Euro and Pounds then? Since those are the price tags in question, the ones marked way lower than what you will pay. Is it a gimmick to lure shoppers to load up their basket? That is one answer I would like to know myself.

ZURICH AIRPORT customer review :  5 November 2009 by David Gartside   (UK)

Customer Rating :  5/5

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Excellent. Quiet, efficient, clean, well-equipped. Everything works. Lots of shops etc but not in your face (MAN take note). Non-Schengen side a bit more basic.

ZURICH AIRPORT customer review :  24 October 2009 by Wiktor Karpowicz   (Poland)

Customer Rating :  5/5

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The airport is an excellent gateway to Switzerland and one of the best transfer airports in Europe. Great access by all means of transport, nice and helpful staff, clean interior. However, one big drawback: the time-consuming (up to 20 minutes!) security check is always the last step before the boarding, even for passengers in transit. That means there is no option for stressless duty-free shopping or relax in the lounge. Once you pass through the security check, you will probably have much free time waiting in one of the gate areas, but the facilities there are restricted to one expensive bar or coffee shop. I hope they will rearrange it one day.

ZURICH AIRPORT customer review :  22 October 2009 by P Bedson   (UK)

Customer Rating :  4/5

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Now Switzerland is in Schengen the transfer through Zurich is not so easy for those of us in non-Schengen countries. You tend to get stuffed into the B terminal (all bus gates) which has minimal facilities beyond security. You also dont get to use the nice Swiss lounge in the main terminal - although the B gate lounge is spacious and usually quiet it is the wrong side of security and the queues can be very long. The intercontinental gates are a train ride away and again you can be stuck in a queue for security at busy times. There is a lot of building work going on so I hope they will sort out the problems as Zurich was my favourite airport in Europe to transit through.

ZURICH AIRPORT customer review :  21 October 2009 by S Smith   (UK)

Customer Rating :  5/5

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No queues, passport officer said good morning. The staff at the gate smiled and wished me a pleasant trip. When the display said 'boarding' the flight actually was boarding. The toilets were spotless. The public transport links were spacious and uncrowded.

ZURICH AIRPORT customer review :  7 October 2009 by T Vetter   (USA)

Customer Rating :  5/5

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Transited from LYS to ORD in ZRH on LX. Typical efficiency. When our small jet from Lyon to Zurich landed, it was met by two buses, such that those of us in the front of the cabin did not have to wait for the other passengers to disembark. Effortless passport control process. Made a 65 minute international connection easily. My only criticism were the Swiss Air departure gate staff, who were generally curt and disorganized. Nevertheless, Zurich remains my airport of choice in Europe.

ZURICH AIRPORT customer review :  10 September 2009 by David Griffiths   (UK)

Customer Rating :  5/5

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It's a big place and be aware that the signs indicating 20 minutes to the E gates mean what they say. The E gates are a long way from check in requiring various up and down escalators and a train trip (complete with piped birdsong and cow noises!) but the signs are clear and easy to follow. Security was quick and courteous. Only small criticism is that our flight was slightly delayed and an announcement by the gate staff of the reason and the expected duration of the delay would have been appreciated. The previous flight on the route (ZRH-LCY) had been cancelled and some of the passengers from the cancelled flight were understandably starting to get irritated. The staff could have saved themselves a bit of hassle if they'd announced what was happening.

ZURICH AIRPORT customer review :  2 September 2009 by B Lechuga   (Colombia)

Customer Rating :  5/5

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The airport was great. Clean efficient and with helpful staff. Even toilets were clean. Good connection to the city centre, might be the fast train, or the slightly cheaper and slower tram.

ZURICH AIRPORT customer review :  12 August 2009 by B. Scott   (USA)

Customer Rating :  4/5

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I must concur with the review about the lack of air conditioning. The airport can be quite warm. The airport has a lot of construction underway due to Switzerland joining the Schengen accord. This includes work on the train to Terminal E. We rode the train from Terminal E on arrival from ORD, however when departing, we had to ride a bus to the Terminal E train station, then take an escalator down to the train station so we could take the escalator up to the departure level. Be aware that there's not much in Terminal E, and no Swiss Lounge - except for time for clearing the pointless duplicate security for US travel, don't go out there earlier than you have to. Even with the construction, connecting to and from flights to Germany was quick. The lounge space for flights from gates A 1 through 10 is limited, especially once you go down to the lower level. Even with the construction, the airport is efficient, but fewer bus gates and better air conditioning would help.

ZURICH AIRPORT customer review :  31 July 2009 by Mark Evans   (UK)

Customer Rating :  3/5

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I was all set to add to the praises heaped on ZRH until I approached my gate. I was on an easyJet flight heading back to Luton, and while I am used to be treated non-Shengen at various European airports, when I reached Gates B23-32, I felt that I had been slammed into jail. These basement gates are also served by Swiss Int'l flights to London and Moscow, for which pax are shuttled by bus. The area is dismal, exacerbated by the low ceilings and minimal natural light. Seating space is limited. What made my experience so bad is that the various flights using these gates were heavily delayed by bad weather, so there was a considerable crush of humanity. Matters were worsened by the fact that the Go to Gate indication on the monitor was only changed to Flight Delayed just 25 minutes before scheduled departure time and immediately after I had gone past the point of no return at security.

ZURICH AIRPORT customer review :  21 July 2009 by H Weinberger   (USA)

Customer Rating :  4/5

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Probably the most clean, the best logical layout and well run airport in western Europe. The bathrooms are even clean. The SBB (Swiss railway system) providing excellent integration with Zurich airport, you can just about get anywhere in Europe and everywhere within Switzerland. Anyway, if you have the extra time and want to treat yourself to the world's best chocolate, go to Spruengli after passport control. Its not inexpensive but its certain to please even the most discriminating chocoholic.

ZURICH AIRPORT customer review :  16 July 2009 by Kurt Mueller   (Germany)

Customer Rating :  3/5

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Whilst this is certainly a reasonably good airport from the point of view of layout, I wonder whether they simply forgot to install an air conditioning system. Whilst even airports in countries politely described as emerging economies manage to achieve indoor temperatures in the low twenties, Zurich Airport seems to pride itself in matching the outdoor heat once ambient temperatures are above 25 degrees. In addition, when a bus transfer is involved from the terminal to the plane, passengers are expected to board buses standing in full sunlight with their A/C units switched off.

ZURICH AIRPORT review :  13 July 2009 by G Jardin   (UK)

Customer Rating :  5/5

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The model of an excellent airport: excellent public transport, friendly and helpful staff, good places to eat (including the superb Italian Restaurant) and even a monorail with the sound of a Swiss cow mooing as you reach your destination.

ZURICH AIRPORT review :  15 June 2009 : by R Wieland  (Hong Kong)

Customer Rating :  5/5

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Transfer from Long Haul E terminal to B and back both times with a 45 minute connection time. Each time made the flight with time to spare. I haven't seen any airport that could do this yet, just spectacular. Only downside is that the few shops in E terminal close before all the long-haul depart. They could stay open a bit longer but there really isn't much to shop for come to think of it. Excellent airport for transfer, so-so for shopping.