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Edmonton International Airport Passenger Reviews and Traveller Reports
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EDMONTON INTERNATIONAL AIRPORT customer review : 24 January 2013 by C Downie (Canada) |
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Rating : 3/10 |  |
Queuing |  |
Cleanliness |  |
Facilities | |
Recommended |  |
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Nice New facilities in south terminal. The rest of this review is less complimentary. Even with delayed
flights, security closes in the afternoon with some delayed flights not departing for 5 hours after security
closes. It ruined and ended our trip to Phoenix in Nov 2012. A nightmare after enduring an all day wait for a
US Air flight with maintenance issues. Even though we were checked in at the airport 2 hours prior to the
original departure time of our flight, a US Air employee at the gate instructed security to refuse us
admittance. I would suspect that US Air had over booked the flight and had given our seats away even
though we checked in 7 hours earlier and had not gone through security yet. Having rules in place that force
passengers through security into a lounge area that leaves a lot to be desired is awful service by our airport.
Almost everything today with air travel is set up to benefit the airline and the airport financially and the
passenger's needs or interest is kicked to the curb. You don't have to think long before accepting the 7.5
hour drive to Great Falls Montana to fly for 1/3 the cost.
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EDMONTON INTERNATIONAL AIRPORT customer review : 19 November 2012 by David Nepion (Canada) |
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Rating : 1/10 |  |
Queuing |  |
Cleanliness | |
Facilities | |
Recommended | |
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Edmonton's International Airport is lacking a lot of international destinations. I find most times easier to
drive to Calgary and fly out of there.
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EDMONTON INTERNATIONAL AIRPORT customer review : 11 December 2011 by Chris Bonn (Canada) |
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Rating : 10/10 |  |
Queuing |  |
Cleanliness | |
Facilities | |
Recommended |  |
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Very modern. Arrivals level could be updated. I would expand the arrivals level to the east, expand the
departures level over the road, and build a new road accessing the departure level. Security is efficient and
the hold areas are great.
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EDMONTON INT'L AIRPORT customer review : 5 September 2011 by A Merchant (UK)
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Customer Rating : 4/5 |
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| Cleanliness |
 | Facilities |
The arrivals lobby looked dated but was clean. The Edmonton Sky Shuttle is a regular bus service that runs from
the arrivals lounge to various hotels across the city. It took an hour to get downtown but this may depend on the
traffic and number of stops. It isn't the cheapest way to get downtown, but there aren't any cheaper alternatives.
The departures area is modern and functional. Some staff at the duty free shops seemed miserable, a trend I
spotted at other Canadian airports. Other than that, the airport is fine, but I wish they put a direct rail link to the
downtown area.
EDMONTON INT'L AIRPORT review : 9 March 2010 : by A Hinton
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Customer Rating : 1/5 |  |
After a delightful vacation to the US, myself and my wife were unprepared for the rude
unfriendly petty bureaucracy of Canada Customs at the Edmonton Airport. We were treated
rudely and treated like petty criminals rather than citizens. Could these customs people
possibly smile and welcome you back home? After long tiring flights home it is depressing to
have to be treated in such a miserable fashion by customs people who have all the charm of
Soviet border guards. These petty bureaucrats with their 5 minutes of power need to be
replaced by people who are friendly and welcoming. They are an embarrassment to our City and
likely harm this City's business and tourist reputation.
EDMONTON INT'L AIRPORT review : 2
September 2009 : by M Hall
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Customer Rating : 2/5 |  |
Connected through Edmonton to Calgary, from London Heathrow. I was not impressed at all. The
departures area is grimy, hot, noisy and smells like a dirty hotel. The airport is badly
signposted and the International Arrivals/Immigration area is a joke. It took almost an hour
to clear Immigration - only about 4 CBSA officers and they interrogated everyone as if we
were criminals, instead of citizens coming home. Next time I'll fly straight to Calgary - they
are used to International flights there (obviously get more than 2 a day) and the CBSA agents
are efficient.
EDMONTON INT'L AIRPORT review : 13
August 2009 : by B McMurdo
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Customer Rating : 4/5 | |
YEG-YYC return. YEG makes Calgary's airport look like a frumpy bus terminal. What 's with
only one restaurant airside in Calgary? Anyone connecting with a choice of either Edmonton or
Calgary would be very wise to choose Edmonton International
EDMONTON INT'L AIRPORT review : 7 May 2009 : by Cameron Doerr
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Customer Rating : 3/5 |  |
I think that the airport is overall satisfactory. However I do believe, from using YEG
Airports Facilities that they should try to make the airport more appealing such as Vancouver
International Airport. Nevertheless I do think it's a good enough airport to get the job done.
Besides with it's expansion expected in being completed in 2012 they will have a total of 30
gates, expanded parking lot, office and retail space, new control tower, more baggage claim
carousels etc.
EDMONTON INT'L AIRPORT review : 27 February 2009 : by A Elliott
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Customer Rating : 2/5 | |
As a resident of Edmonton who often has to travel to Calgary for business, the commute to the
airport from downtown or any further north is excessive. Frankly, when you include the extra
time you have to build in for check-in and security, it is faster to take the Red Arrow bus
service from downtown Edmonton to Calgary northside, then take their shuttle to the Calgary
airport. The busses are confortable, have free wireless internet and plug-ins, and there is
no need to deal with the miserable Air Canada agents and steward(ess) staff. If I cannot get
a direct flight from Edmonton to my destination, I prefer taking the bus to Calgary as it is
much less troublesome to catch the flight in Calgary. EIA, the local airport authority, is
trying their damndest to completely close the Edmonton City Centre Airport, which is much more
convenient for business and personal commuter travel from both Calgary and northern Canada,
forcing people to pay exorbitant taxi fees and spend excessive time in both travel and waiting
time. Very poor service, yet expensive, for an underserviced location with lousy parking and
pickup facilities.
EDMONTON INT'L AIRPORT review : 27 August 2008 : by R Stevens
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Customer Rating : 1/5 | |
In retort to R Wright, R Skermer, and Rob McMann comments I have been a business traveler for many
years in Edmonton. I used to fly out of the Muni (City Center Airport) and connect in Calgary and
Vancouver to my destinations. Since consolidation over 10 years ago I do still have to connect in
Calgary or Vancouver to the following destinations, but now endure a 45-minute drive. Edmonton
International Airport has only one destination in all those cities, London. It is much easier to fly
direct from Calgary or Vancouver then connecting in London. As I live north of city the "new
freeway" is still very far from being completed. Their are several over passes/bridges and lanes to
be completed, so it is far from complete. I do not have any complements for the Edmonton
International Airport. I find it to be inadequate and lacking in service.
EDMONTON INT'L AIRPORT review : 31
July 2008 : by R Wright
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Customer Rating : 4/5 | |
In response to D Scott's comments on the lack of access to YEG. He says the freeway by-passing the
city won't be completed for many years. It is actually complete and has been for many months.
EDMONTON INT'L AIRPORT review : 23
July 2008 : by R Skermer
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Customer Rating : 4/5 | |
The facility is not that far out and actually commiserate to many airport drives I get throughout
North America. It is clean, efficient, friendly, and probably the easiest airport to get in and out
of that I have experienced in a long time. I actually look forward to using it when I travel. I
get a choice of Delta, Northwest, Air Canada, Westjet, Horizon, United, US Air, and a gaggle of
smaller and charter airlines. As the numbers grow, and the $1 billion expansion takes hold, this
place will continue to explode with activity. I am as happy as a clam that I no longer have to use
Calgary as a connection point to get anywhere. This airport has the directs to where I need to go,
and single connections at US and other Canadian hubs for the other destinations that are not direct.
This facility has made the reality of re-locating back to Edmonton possible. Now for more post-
security non Cara amenities please.
EDMONTON INT'L AIRPORT review : 13
June 2008 : by Rob McMann
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Customer Rating : 4/5 | |
Daily scheduled service to US cities from YEG: Chicago, Denver, Minneapolis, Salt Lake City,
Phoenix, Las Vegas, Los Angeles, San Francisco, Seattle. Mexico City, daily scheduled European:
London. Travel to airport from north side - via completed ring road to St Albert Trail - not many
years away, completed.
EDMONTON INT'L AIRPORT review : 22 May 2008 : by D Gallant
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Customer Rating : 3/5 | |
I've flown in anD out of Edmonton for a number of years. The last time I noted that the airport on
both sides is very cramped for space. Mr Scott is correct in saying that it is best to catch
international flights in Calgary. The airport is a distance from the city. For a city that has a
metro population of over one million this airport does not meet its needs. All be it Calgary is a
hub city and Edmonton is not. Looking at the statistics it is apparent that Edmonton's air traffic
is growing. Over all though Edmonton International is a clean facility with good to excellent
amenities.
EDMONTON INT'L AIRPORT review : 21 May 2008 : by D Scott
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Customer Rating : 1/5 | |
Just reiterate for K Lucht benefit. I stated that American, Continental, United, and Delta do not
fly into Edmonton. Had they bothered to read the next sentence I mentioned that "United, and Delta
do fly the regional carriers in" These are small 50-70 passenger regional jets. The seasonal flights
they speak of are charters. Not schedule flights. Recently Zoom Airlines have pulled out of Edmonton
as well. The point of going to Calgary was the cheaper and better selection of flights available.
EDMONTON INT'L AIRPORT review : 16 May 2008 : by M Keenan
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Customer Rating : 4/5 | |
It is well laid out, and things are generally close together, avoiding the requirement to walk vast
distances to get to/from your gate. There are good amenities available once you're past security if
you want to get something to read or something to eat. And the Air Canada lounge at Edmonton is
very nice indeed -- definitely the place to be if you have to spend a few hours between flights.
The airport is a way out of Edmonton proper, and getting there involves a slow drive through
downtown if you're from the north side. Also, in my most recent trip there, it took about forty
minutes to get through the security checks. I had allowed what should have been plenty of time
before my flight boarded, but it ended up being barely enough. I don't know if my experience is the
normal situation, but if it is, the security facilities and staff should be beefed up to handle the
amount of traffic.
EDMONTON INT'L AIRPORT review : 6 May 2008 : by K Lucht
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Customer Rating : 4/5 | |
Not sure what D Scott or S Petersen are talking about. US Airways, Horizon, Northwest, United, and
Delta all serve the airport. International destinations include Punta Cana, Mexico City, London,
and seasonal Amsterdam and Frankfurt service. These are in addition to other destinations in Mexico
and the Caribbean. The airport, though small, is clean and efficient and Edmonton Airports is
working to improve the shopping and food options throughout the airport. A 180 mile drive to
Calgary would not make sense for most travelers.
Edmonton Int'l Airport review by D Scott
26 February 2008 Customer Rating :
Quiet and small is how I would describe Edmonton International Airport. It is a bit of a drive from
the north side of the city. They are building a new freeway to avoid driving through the city, but
it will not be completed for many years, so you are looking at least an hour drive. Hardly any
flights going to major US cities. Small regional jets fly most of these. Not served by American,
Continental, United, or Delta, although United, and Delta do fly the regional carriers in. As far as
International flights to Asia or Europe, best go to Calgary or Vancouver. Air Canada has only one
flight to London and that’s it. I do find the Airport Improvement Fee a joke. $15.00 added to my
ticket for what? A few restaurants and no parking.
Edmonton Int'l Airport review by Harold Ritzer
15 February 2008 Customer Rating :
Recently connected in Edmonton while doing Vancouver-Fort McMurray and back. Airport was clean,
modern, and busy! Shops are limited, understandable due to it's size. Staff were friendly, and the
terminal had a nice, open feel to it. Edmonton is much easier to connect in compared to Calgary,
because it's simply more customer friendly, and it makes these long day trips less stressful!
Edmonton Int'l Airport review by S Peterson
12 February 2008 Customer Rating :
Not much of an airport. Very few international flights (one to be exact). Located far from downtown
Edmonton, almost a 45-minute drive. Found it easier to drive, or fly further south to Calgary where
flights were cheaper and much more abundant. Airport was not crowded a least. May have to do with
lack of flights.
Edmonton Int'l Airport review by Gregory Davidson
28 February 2007 Customer Rating : n/a
I connected here while flying between London and Vancouver on Air
Canada. Very nice airport! Staff were very nice and helpful. Airport is
spotless, and very modern. Maple Leaf Lounge was great, even better then
some airlines' hub's lounges! Overall, an excellent experience. I will
fly through Edmonton again, if the direct flights to Vancouver are full,
and who knows, I might even want to make a stop here!
Edmonton Int'l Airport review by Sergio Bucovich
15 November 2006 Customer Rating : n/a
I recently flew into YEG after not flying there for several years. The expansion project is now
complete and the airport looks great. It is airy and functions well. However, all flights to the
U.S. clear US customs at the airport, prior to landing in the U.S. This works well, except that if
you arrive early, you are made to wait in US customs waiting area, that has too few seats. Most
people had to stand for the 45 minute wait. The duty free shop is somewhat limited, so that is only
worth a five minute distraction. Once you clear customs, you are also restricted to a certain set
of gates, and you are not free to wander the airport. There is only one little food shop, with
outrageously priced food ($7.50 for a small sandwich). So for US bound passengers, you are
segregated from the rest of airport with very few services, which is really too bad as the rest of
the airport is great.
Edmonton Int'l Airport review by P Cotspas
13 September 2006
I often travel into and out of YEG and never have I had a negative
experience there. The decor is beautiful and it has a wonderfully open
feel to it. It's the only airport I've ever been to where, if you've
travelled on a domestic flight, you collect your luggage in the public
arrivals hall. I'm happy to see that Air Canada is beginning flights to
London out of YEG this fall. It's about time there's a scheduled service
between Edmonton and Europe. Hopefully Frankfurt will soon be added,
making it easier for Star Alliance passengers flying with Lufthansa. If
there's one thing that could use improvement at YEG, it's install more
automatic check-in machines, as the queues seem to be continually
growing larger.
Edmonton Int'l Airport review by Jocko Stahr
13 May 2006
I fly through YEG very often. On the plus side it's easy to get around
and the public areas are clean and comfortable, and for me the ice cream
sandwich vending machine is a nice touch. On the minus side, the
washrooms are almost alway filthy. The $40+ cab ride to downtown is
quite the hit as well, when they shut down the muni they talked about an
Edmonton Express Transit Bus, but that was a no show, they talked about
increased capacity and frequency of Skyshuttle but that doesn't seem to
have materialized either.
Edmonton Int'l Airport review by Jon MacKenzie
6 March 2006
I'd certainly echo all the positive comments on the ambiance of Edmonton International. The decor,
including the beautiful forests and fields surrounding it, the air quality, natural lighting, and
remarkably polite/efficient staff all contribute to the atmosphere, accentuating the excellent
layout and organisation of the building itself. Indeed I feel it contains the most comfortable
terminal space I've yet experienced. On its less than strong points, It would be improved with more restaurants, and it really needs
better service to Europe.
Edmonton Int'l Airport review by Justin Patrie
1 July 2005
Edmonton International Airport is a wonderful mid-sized facility. After its expansion and
renovation, the airport now sports a brilliantly clean, modern, open and airy look that is
refreshing after coming off a long flight. 3-story atriums with vaulted ceilings and floor-ceiling
windows mark the wide and rarely-crowded departure halls. Services at the airport are also
impressive for a facility of its size with many good shops and restaurants and great touches like an
observation deck, free power outlets and desks for those with a laptop. I also like this airport
for its lack of crowds (with exception to the mornings). Compared to the maddening masses at the
big hubs, Edmonton is one airport which has actually not maxed out its capacity yet but has in fact
already built to accommodate further growth. The only downside is the distance to the city. A taxi
can cost over C$40 (US$32) though there are shuttles which charge less than half that and when push
comes to shove, it very rarely takes over 35 minutes to get downtown.
Edmonton Int'l Airport review by Ian Lockhart
21 July 2004
I was through Edmonton Int'l Airport a few weeks ago for the first time in about 8 months. I was shocked at the improvement. It is extremely well-lit and spacious. Very easy to clear
security and move around post-security. The only things lacking were decent shops and amenities. But
for a small airport they're certainly adequate.
Edmonton Int'l Airport review by Rob McManus
28 April 2004
I was slightly apprehensive about centralizing security for both terminals but have been pleasantly
surprised. The security check is actually quicker than it used to be and the boarding area is
inviting and comfortable with some nice shops and services. (Love the fireplace!)
Just one thing, for the whiners who insist there's only room for one international airport in
Alberta - could you please try to cite a reputable source in the future?
Edmonton Int'l Airport review by Sam Vaughan
26 February 2004
The new Edmonton International terminal is beautiful, but comes at a price of $15 added to your
domestic airline ticket (the taxes on air travel in this country are absolutely ridiculous). The
terminal has a lovely fireplace area, is spacious and welcoming. AC check in kiosks are great,
wonder why more people don't use them and stand in a line instead? Security was quick and friendly,
and they did an explosives test on my backpack and wanted to know my personal info. (kind of alarmed
me). Luckily the airport has retained a viewing area, although it is not as wonderful as the one in
the older terminal. Shops and restaurants abound.
Edmonton Int'l Airport review by Kevin Koehn
27 November 2003
The new terminal is spectacular. Also very efficient. The number of flights and
usage of the
airport is increasing (unlike Calgary or Vancouver) hence the time is just right for a
new terminal.
Edmonton Int'l Airport review by Michael McAdam
15 September 2003
The new terminal in Edmonton is very pleasant. One wonders, however, why this terminal was
necessary as it seems completely underused. Just because a new terminal is built, does not mean
that the flights will come. There is only room for one airhub in Alberta, and that is Calgary
(unfortunately). The security is admirable to the point of ludicrous.
Edmonton Int'l Airport review by Brent Pulentski
11 September 2003
I recently visited Edmonton International Airport when I was travelling up north from the United
States. I was presently surprised by this modern airport, and the ease of moving from the passenger
terminal to the car rental facilities. Compared to other airports I have visited in Canada and the
United States Edmonton's had a very up scale feel to it. I wish there were more flights operated
out of this airport.
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