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Customer Review scoring : Edmonton International Airport
5.5 out of 10  5.5 out of 10
33 reviews

 



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EDMONTON INTERNATIONAL AIRPORT customer review :  6 September 2013 by C Thomas    (Canada)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Great airport. Ideal if you are connecting to the United States. There are lots of services, shops, and restaurants. Easy to spend time during a connection. The US and Canadian customs are nice and efficient (much nicer than Calgary's dingy space).



EDMONTON INTERNATIONAL AIRPORT customer review :  24 January 2013 by C Downie    (Canada)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Nice New facilities in south terminal. The rest of this review is less complimentary. Even with delayed flights, security closes in the afternoon with some delayed flights not departing for 5 hours after security closes. It ruined and ended our trip to Phoenix in Nov 2012. A nightmare after enduring an all day wait for a US Air flight with maintenance issues. Even though we were checked in at the airport 2 hours prior to the original departure time of our flight, a US Air employee at the gate instructed security to refuse us admittance. I would suspect that US Air had over booked the flight and had given our seats away even though we checked in 7 hours earlier and had not gone through security yet. Having rules in place that force passengers through security into a lounge area that leaves a lot to be desired is awful service by our airport. Almost everything today with air travel is set up to benefit the airline and the airport financially and the passenger's needs or interest is kicked to the curb. You don't have to think long before accepting the 7.5 hour drive to Great Falls Montana to fly for 1/3 the cost.



EDMONTON INTERNATIONAL AIRPORT customer review :  19 November 2012 by David Nepion    (Canada)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Edmonton's International Airport is lacking a lot of international destinations. I find most times easier to drive to Calgary and fly out of there.



EDMONTON INTERNATIONAL AIRPORT customer review :  11 December 2011 by Chris Bonn    (Canada)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Very modern. Arrivals level could be updated. I would expand the arrivals level to the east, expand the departures level over the road, and build a new road accessing the departure level. Security is efficient and the hold areas are great.



EDMONTON INT'L AIRPORT customer review :  5 September 2011 by A Merchant   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The arrivals lobby looked dated but was clean. The Edmonton Sky Shuttle is a regular bus service that runs from the arrivals lounge to various hotels across the city. It took an hour to get downtown but this may depend on the traffic and number of stops. It isn't the cheapest way to get downtown, but there aren't any cheaper alternatives. The departures area is modern and functional. Some staff at the duty free shops seemed miserable, a trend I spotted at other Canadian airports. Other than that, the airport is fine, but I wish they put a direct rail link to the downtown area.


EDMONTON INT'L AIRPORT review : 9 March 2010 : by A Hinton

Customer Rating : 1/5

1 Star Rating

After a delightful vacation to the US, myself and my wife were unprepared for the rude unfriendly petty bureaucracy of Canada Customs at the Edmonton Airport. We were treated rudely and treated like petty criminals rather than citizens. Could these customs people possibly smile and welcome you back home? After long tiring flights home it is depressing to have to be treated in such a miserable fashion by customs people who have all the charm of Soviet border guards. These petty bureaucrats with their 5 minutes of power need to be replaced by people who are friendly and welcoming. They are an embarrassment to our City and likely harm this City's business and tourist reputation.


EDMONTON INT'L AIRPORT review : 2 September 2009 : by M Hall

Customer Rating : 2/5

2 Star Rating

Connected through Edmonton to Calgary, from London Heathrow. I was not impressed at all. The departures area is grimy, hot, noisy and smells like a dirty hotel. The airport is badly signposted and the International Arrivals/Immigration area is a joke. It took almost an hour to clear Immigration - only about 4 CBSA officers and they interrogated everyone as if we were criminals, instead of citizens coming home. Next time I'll fly straight to Calgary - they are used to International flights there (obviously get more than 2 a day) and the CBSA agents are efficient.


EDMONTON INT'L AIRPORT review : 13 August 2009 : by B McMurdo

Customer Rating : 4/5

4 Star Rating

YEG-YYC return. YEG makes Calgary's airport look like a frumpy bus terminal. What 's with only one restaurant airside in Calgary? Anyone connecting with a choice of either Edmonton or Calgary would be very wise to choose Edmonton International


EDMONTON INT'L AIRPORT review : 7 May 2009 : by Cameron Doerr

Customer Rating : 3/5

3 Star Rating

I think that the airport is overall satisfactory. However I do believe, from using YEG Airports Facilities that they should try to make the airport more appealing such as Vancouver International Airport. Nevertheless I do think it's a good enough airport to get the job done. Besides with it's expansion expected in being completed in 2012 they will have a total of 30 gates, expanded parking lot, office and retail space, new control tower, more baggage claim carousels etc.


EDMONTON INT'L AIRPORT review : 27 February 2009 : by A Elliott

Customer Rating : 2/5

2 Star Rating

As a resident of Edmonton who often has to travel to Calgary for business, the commute to the airport from downtown or any further north is excessive. Frankly, when you include the extra time you have to build in for check-in and security, it is faster to take the Red Arrow bus service from downtown Edmonton to Calgary northside, then take their shuttle to the Calgary airport. The busses are confortable, have free wireless internet and plug-ins, and there is no need to deal with the miserable Air Canada agents and steward(ess) staff. If I cannot get a direct flight from Edmonton to my destination, I prefer taking the bus to Calgary as it is much less troublesome to catch the flight in Calgary. EIA, the local airport authority, is trying their damndest to completely close the Edmonton City Centre Airport, which is much more convenient for business and personal commuter travel from both Calgary and northern Canada, forcing people to pay exorbitant taxi fees and spend excessive time in both travel and waiting time. Very poor service, yet expensive, for an underserviced location with lousy parking and pickup facilities.


EDMONTON INT'L AIRPORT review : 27 August 2008 : by R Stevens

Customer Rating : 1/5

1 Star Rating

In retort to R Wright, R Skermer, and Rob McMann comments I have been a business traveler for many years in Edmonton. I used to fly out of the Muni (City Center Airport) and connect in Calgary and Vancouver to my destinations. Since consolidation over 10 years ago I do still have to connect in Calgary or Vancouver to the following destinations, but now endure a 45-minute drive. Edmonton International Airport has only one destination in all those cities, London. It is much easier to fly direct from Calgary or Vancouver then connecting in London. As I live north of city the "new freeway" is still very far from being completed. Their are several over passes/bridges and lanes to be completed, so it is far from complete. I do not have any complements for the Edmonton International Airport. I find it to be inadequate and lacking in service.


EDMONTON INT'L AIRPORT review : 31 July 2008 : by R Wright

Customer Rating : 4/5

4 Star Rating

In response to D Scott's comments on the lack of access to YEG. He says the freeway by-passing the city won't be completed for many years. It is actually complete and has been for many months.


EDMONTON INT'L AIRPORT review : 23 July 2008 : by R Skermer

Customer Rating : 4/5

4 Star Rating

The facility is not that far out and actually commiserate to many airport drives I get throughout North America. It is clean, efficient, friendly, and probably the easiest airport to get in and out of that I have experienced in a long time. I actually look forward to using it when I travel. I get a choice of Delta, Northwest, Air Canada, Westjet, Horizon, United, US Air, and a gaggle of smaller and charter airlines. As the numbers grow, and the $1 billion expansion takes hold, this place will continue to explode with activity. I am as happy as a clam that I no longer have to use Calgary as a connection point to get anywhere. This airport has the directs to where I need to go, and single connections at US and other Canadian hubs for the other destinations that are not direct. This facility has made the reality of re-locating back to Edmonton possible. Now for more post- security non Cara amenities please.


EDMONTON INT'L AIRPORT review : 13 June 2008 : by Rob McMann

Customer Rating : 4/5

4 Star Rating

Daily scheduled service to US cities from YEG: Chicago, Denver, Minneapolis, Salt Lake City, Phoenix, Las Vegas, Los Angeles, San Francisco, Seattle. Mexico City, daily scheduled European: London. Travel to airport from north side - via completed ring road to St Albert Trail - not many years away, completed.




EDMONTON INT'L AIRPORT review : 22 May 2008 : by D Gallant

Customer Rating : 3/5

3 Star Rating

I've flown in anD out of Edmonton for a number of years. The last time I noted that the airport on both sides is very cramped for space. Mr Scott is correct in saying that it is best to catch international flights in Calgary. The airport is a distance from the city. For a city that has a metro population of over one million this airport does not meet its needs. All be it Calgary is a hub city and Edmonton is not. Looking at the statistics it is apparent that Edmonton's air traffic is growing. Over all though Edmonton International is a clean facility with good to excellent amenities.


EDMONTON INT'L AIRPORT review : 21 May 2008 : by D Scott

Customer Rating : 1/5

1 Star Rating

Just reiterate for K Lucht benefit. I stated that American, Continental, United, and Delta do not fly into Edmonton. Had they bothered to read the next sentence I mentioned that "United, and Delta do fly the regional carriers in" These are small 50-70 passenger regional jets. The seasonal flights they speak of are charters. Not schedule flights. Recently Zoom Airlines have pulled out of Edmonton as well. The point of going to Calgary was the cheaper and better selection of flights available.


EDMONTON INT'L AIRPORT review : 16 May 2008 : by M Keenan

Customer Rating : 4/5

4 Star Rating

It is well laid out, and things are generally close together, avoiding the requirement to walk vast distances to get to/from your gate. There are good amenities available once you're past security if you want to get something to read or something to eat. And the Air Canada lounge at Edmonton is very nice indeed -- definitely the place to be if you have to spend a few hours between flights. The airport is a way out of Edmonton proper, and getting there involves a slow drive through downtown if you're from the north side. Also, in my most recent trip there, it took about forty minutes to get through the security checks. I had allowed what should have been plenty of time before my flight boarded, but it ended up being barely enough. I don't know if my experience is the normal situation, but if it is, the security facilities and staff should be beefed up to handle the amount of traffic.


EDMONTON INT'L AIRPORT review : 6 May 2008 : by K Lucht

Customer Rating : 4/5

4 Star Rating

Not sure what D Scott or S Petersen are talking about. US Airways, Horizon, Northwest, United, and Delta all serve the airport. International destinations include Punta Cana, Mexico City, London, and seasonal Amsterdam and Frankfurt service. These are in addition to other destinations in Mexico and the Caribbean. The airport, though small, is clean and efficient and Edmonton Airports is working to improve the shopping and food options throughout the airport. A 180 mile drive to Calgary would not make sense for most travelers.



Edmonton Int'l Airport review by D Scott

26 February 2008   Customer Rating : 1 Star Rating

Quiet and small is how I would describe Edmonton International Airport. It is a bit of a drive from the north side of the city. They are building a new freeway to avoid driving through the city, but it will not be completed for many years, so you are looking at least an hour drive. Hardly any flights going to major US cities. Small regional jets fly most of these. Not served by American, Continental, United, or Delta, although United, and Delta do fly the regional carriers in. As far as International flights to Asia or Europe, best go to Calgary or Vancouver. Air Canada has only one flight to London and that’s it. I do find the Airport Improvement Fee a joke. $15.00 added to my ticket for what? A few restaurants and no parking.

Edmonton Int'l Airport review by Harold Ritzer

15 February 2008   Customer Rating : 5 Star Rating

Recently connected in Edmonton while doing Vancouver-Fort McMurray and back. Airport was clean, modern, and busy! Shops are limited, understandable due to it's size. Staff were friendly, and the terminal had a nice, open feel to it. Edmonton is much easier to connect in compared to Calgary, because it's simply more customer friendly, and it makes these long day trips less stressful!

Edmonton Int'l Airport review by S Peterson

12 February 2008   Customer Rating : 1 Star Rating

Not much of an airport. Very few international flights (one to be exact). Located far from downtown Edmonton, almost a 45-minute drive. Found it easier to drive, or fly further south to Calgary where flights were cheaper and much more abundant. Airport was not crowded a least. May have to do with lack of flights.

Edmonton Int'l Airport review by Gregory Davidson

28 February 2007   Customer Rating : n/a

I connected here while flying between London and Vancouver on Air Canada. Very nice airport! Staff were very nice and helpful. Airport is spotless, and very modern. Maple Leaf Lounge was great, even better then some airlines' hub's lounges! Overall, an excellent experience. I will fly through Edmonton again, if the direct flights to Vancouver are full, and who knows, I might even want to make a stop here!

Edmonton Int'l Airport review by Sergio Bucovich

15 November 2006   Customer Rating : n/a

I recently flew into YEG after not flying there for several years. The expansion project is now complete and the airport looks great. It is airy and functions well. However, all flights to the U.S. clear US customs at the airport, prior to landing in the U.S. This works well, except that if you arrive early, you are made to wait in US customs waiting area, that has too few seats. Most people had to stand for the 45 minute wait. The duty free shop is somewhat limited, so that is only worth a five minute distraction. Once you clear customs, you are also restricted to a certain set of gates, and you are not free to wander the airport. There is only one little food shop, with outrageously priced food ($7.50 for a small sandwich). So for US bound passengers, you are segregated from the rest of airport with very few services, which is really too bad as the rest of the airport is great.

Edmonton Int'l Airport review by P Cotspas

13 September 2006

I often travel into and out of YEG and never have I had a negative experience there. The decor is beautiful and it has a wonderfully open feel to it. It's the only airport I've ever been to where, if you've travelled on a domestic flight, you collect your luggage in the public arrivals hall. I'm happy to see that Air Canada is beginning flights to London out of YEG this fall. It's about time there's a scheduled service between Edmonton and Europe. Hopefully Frankfurt will soon be added, making it easier for Star Alliance passengers flying with Lufthansa. If there's one thing that could use improvement at YEG, it's install more automatic check-in machines, as the queues seem to be continually growing larger.

Edmonton Int'l Airport review by Jocko Stahr

13 May 2006

I fly through YEG very often. On the plus side it's easy to get around and the public areas are clean and comfortable, and for me the ice cream sandwich vending machine is a nice touch. On the minus side, the washrooms are almost alway filthy. The $40+ cab ride to downtown is quite the hit as well, when they shut down the muni they talked about an Edmonton Express Transit Bus, but that was a no show, they talked about increased capacity and frequency of Skyshuttle but that doesn't seem to have materialized either.

Edmonton Int'l Airport review by Jon MacKenzie

6 March 2006

I'd certainly echo all the positive comments on the ambiance of Edmonton International. The decor, including the beautiful forests and fields surrounding it, the air quality, natural lighting, and remarkably polite/efficient staff all contribute to the atmosphere, accentuating the excellent layout and organisation of the building itself. Indeed I feel it contains the most comfortable terminal space I've yet experienced. On its less than strong points, It would be improved with more restaurants, and it really needs better service to Europe.

Edmonton Int'l Airport review by  Justin Patrie

1 July 2005

Edmonton International Airport is a wonderful mid-sized facility. After its expansion and renovation, the airport now sports a brilliantly clean, modern, open and airy look that is refreshing after coming off a long flight. 3-story atriums with vaulted ceilings and floor-ceiling windows mark the wide and rarely-crowded departure halls. Services at the airport are also impressive for a facility of its size with many good shops and restaurants and great touches like an observation deck, free power outlets and desks for those with a laptop. I also like this airport for its lack of crowds (with exception to the mornings). Compared to the maddening masses at the big hubs, Edmonton is one airport which has actually not maxed out its capacity yet but has in fact already built to accommodate further growth. The only downside is the distance to the city. A taxi can cost over C$40 (US$32) though there are shuttles which charge less than half that and when push comes to shove, it very rarely takes over 35 minutes to get downtown.

Edmonton Int'l Airport review by  Ian Lockhart

21 July 2004

I was through Edmonton Int'l Airport a few weeks ago for the first time in about 8 months. I was shocked at the improvement. It is extremely well-lit and spacious. Very easy to clear security and move around post-security. The only things lacking were decent shops and amenities. But for a small airport they're certainly adequate.

Edmonton Int'l Airport review by  Rob McManus

28 April 2004

I was slightly apprehensive about centralizing security for both terminals but have been pleasantly surprised. The security check is actually quicker than it used to be and the boarding area is inviting and comfortable with some nice shops and services. (Love the fireplace!) Just one thing, for the whiners who insist there's only room for one international airport in Alberta - could you please try to cite a reputable source in the future?

Edmonton Int'l Airport review by  Sam Vaughan

26 February 2004

The new Edmonton International terminal is beautiful, but comes at a price of $15 added to your domestic airline ticket (the taxes on air travel in this country are absolutely ridiculous). The terminal has a lovely fireplace area, is spacious and welcoming. AC check in kiosks are great, wonder why more people don't use them and stand in a line instead? Security was quick and friendly, and they did an explosives test on my backpack and wanted to know my personal info. (kind of alarmed me). Luckily the airport has retained a viewing area, although it is not as wonderful as the one in the older terminal. Shops and restaurants abound.

Edmonton Int'l Airport review by  Kevin Koehn

27 November 2003

The new terminal is spectacular. Also very efficient. The number of flights and usage of the airport is increasing (unlike Calgary or Vancouver) hence the time is just right for a new terminal.

Edmonton Int'l Airport review by  Michael McAdam

15 September 2003

The new terminal in Edmonton is very pleasant. One wonders, however, why this terminal was necessary as it seems completely underused. Just because a new terminal is built, does not mean that the flights will come. There is only room for one airhub in Alberta, and that is Calgary (unfortunately). The security is admirable to the point of ludicrous.

Edmonton Int'l Airport review by  Brent Pulentski

11 September 2003

I recently visited Edmonton International Airport when I was travelling up north from the United States. I was presently surprised by this modern airport, and the ease of moving from the passenger terminal to the car rental facilities. Compared to other airports I have visited in Canada and the United States Edmonton's had a very up scale feel to it. I wish there were more flights operated out of this airport.









 


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