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Vienna Airport
3.0 Star Rating: Fair
110 reviews

 



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Vienna Airport customer review :  28 October 2014 by P Baptista    (Netherlands)

Rating : 0/10

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Recommended

The most absurd and least customer friendly airport I know, especially if you need to change flights. The extreme nonsense is the First terminal. Moving walkway only in one direction, narrow stairs, poor services. If you have any difficulty walking, avoid it. Avoid it anyway if you have to change flights.



Vienna Airport customer review :  6 September 2014 by B Hammett    (UK)

Rating : 2/10

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Recommended

The Fawlty Towers of airports. Obviously Basil thought multiple levels linked by hidden, badly sign-posted narrow escalators would be a great idea as well as making sure the floors of the old and new terminals were at different heights (15 stairs, I think). The comedy potential of lost, stressed passengers and their luggage is unlimited. Then again, maybe it was Manuel who thought throwing glitter on a well oiled machine would make it run smoother. Massive architectural fail.



Vienna Airport customer review :  2 September 2014 by A Cai    (Australia)

Rating : 5/10

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Recommended

BKK-VIE and back. Most confusing airport for navigation - having 3 "Check-in" parts of the airport is not well laid-out. So difficult to clearly know how to get to the Arrivals terminal/Parking House from top floors. Lifts not indicated clearly at all. Nav to public transport CAT/S-Bahn was very good though. Lots of signs are unclear. Baggage storage quite expensive. Limited restaurants which provided diversity of cuisine. Most shops quite expensive, except Billa and Spar. Not good for transiting passengers as I saw many got stressed. Hope this airport can be improved.



Vienna Airport customer review :  27 August 2014 by P Evans    (USA)

Rating : 2/10

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Recommended

This is the most disorganized unordered airport I've seen in 30 yrs of frequent travel. You must re-check in, even if making a connection. People are curt and unfriendly! Never again!



Vienna Airport customer review :  16 August 2014 by Robert Marshall    (UK)

Rating : 8/10

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Recommended

Transited through Vienna airport on 12/08/2014 on way from Larnaca to London Heathrow with Austrian Airlines. It helps that on Austrian Airlines flights that the IFE system is used to inform transiting passengers of the gate number that their connecting flight is departing from. With that knowledge and the airport plan map in the in- flight magazine, it's very easy to understand where you need to get to on arriving in the terminal before you even leave the aircraft. There is clear signage and displays to aid transiting passengers in the terminal. 1 security screen on arrival handled quickly by pleasant staff. Toilet facilities are plentiful and clean. Walkways are wide. There is plenty of seating at the departure gate. Free Wi-Fi in departures at VIE. The usual shops selling food and non-food items at ridiculous prices. Boarding gate staff were pleasant and professional. Baggage was transferred from incoming to outgoing flight without problem so well done to them. I'd happily transit through Vienna again.



Vienna Airport customer review :  4 July 2014 by W Hoefle    (Austria)

Rating : 3/10

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Recommended

Vienna used to be a pleasant airport until terminal 3 was opened. This has made everything worse for the passengers, long ways through small corridors, going up and down on narrow stairs, chaos at boarding areas for larger planes, no separate entrance for business class at boarding. Passengers arriving don't know they have to take stairs up, the signalling is also bad. The way to the taxis and airport shuttles is much longer now. The lounges are far away from the gates. Have the people who designed this never seen an airport like Zurich? It's a pity, so much money so badly spent.



Vienna Airport customer review :  24 June 2014 by Can Bilgin    (Bosnia & Herzegovina)

Rating : 2/10

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Recommended

In one word: chaotic. The airport's terminals are too far apart. If you are using Vienna as a hub to a US flight, you really have to be fit; since you have to run at least 15 mins non-stop to reach the G terminal. It used to be a shuttle transfer from the arrival to G gates but this was not the case last couple times. Another important thing to know about Austrian Airlines ground staff. They are extremely rude, and incompetent. Oh and they have no shame about lying to your face to cover their mistakes while registering for a transatlantic flight. Probably the best thing about the airport is the free internet.



Vienna Airport customer review :  23 April 2014 by Ross Clark    (UK)

Rating : 8/10

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Recommended

In transit LHR-VIE-TLV, 8th/17th April. Not bad, for a non-Schengen transit passenger, but the G-gate shopping could be a lot better, and also the signage.



Vienna Airport customer review :  17 April 2014 by Felix Fischer    (Austria)

Rating : 8/10

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Recommended

I know the terminal 3 is not the best. But the waiting times are not long in any situation and the ways are really not long at all (not like Paris CDG). The aircraft's arriving mostly on time and the taxi times are also not long (maximum about 10 minutes). The airport is also very clean and the temperatures are okay. So I can recommend this airport.



Vienna Airport customer review :  21 February 2014 by Helene Trummer    (Austria)

Rating : 1/10

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Recommended

Has the architect of the new terminal ever seen any of the world's newer airport terminals, like Frankfurt, Barcelona, Madrid, Hong Kong, Singapore (T3)? No, certainly not, I would say. No walking area, no decent shopping area, no waiting area, no transit connection to other terminal. Real ugly architecture (floor with covers every few meters, narrow gate exits looking like foxholes, narrow escalators, confusing ways for transit passengers (up, down, up, always crowded, and one cannot walk past other, slower passengers. One feels like in cage, always, everywhere. Stay away. It's clear passengers prefer to transit in Munich or Frankfurt - much better airports. And the design of the lounges also show that the architect may never have used an airport before. Electric outlets in the floor! Why not on the table or on the wall, like in all other lounges globally.



Vienna Airport customer review :  21 January 2014 by A Rowe    (UK)

Rating : 0/10

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Recommended

Arrived from London Heathrow on Austrian Airlines in snow. Aircraft parked on a remote stand - odd for an aircraft carrying a high percentage of transit passengers. Bus to terminal - queued in snow outside terminal which was due to us queuing for a full security check for arriving passengers conducted via only 2 channels so it was painfully slow. Sign-posting is not very effective and distances on this occasion were huge with no idea of time. We had one hour from arrival to departure, it took 56 mins from touchdown to the onward gate and we missed our connection.



Vienna Airport customer review :  29 December 2013 by Gerhard Heilig    (Austria)

Rating : 0/10

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Recommended

The new terminal at Vienna airport is a total nightmare! 1) Chaotic, unreadable signs. 2) Almost no seats in the arrival hall (absolutely ridiculous!) - a torture for older people who are waiting for someone's arrival. 3) The worst architecture possible (extremely ugly, dysfunctional, narrow stairs, narrow pathways, very few escalators and elevators). 4) Dangerous architecture (you can bump your head when you enter one of the newspaper shops in the departure hall). 5) Very long walks. For older travelers it is almost impossible to walk to the airport train. 6) Two small filthy toilets in arrivals hall - very far apart. 7) McDonald's with filthy tables right at the exit of the arrival hall (a "great welcome to Vienna"). The old (round) terminal was orders of magnitude nicer and easier to use.



Vienna Airport customer review :  5 November 2013 by J Schuster    (Australia)

Rating : 3/10

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Recommended

The airport is poor in comparison to the efficient city. It's a rabbit warren, complicated with lots of turn offs here and there. Took us three go's to find out lounge - each time going down a wrong one. It's very confusing once you go through 'boarding pass' check because you then go through customs after that. The tax refund is also very confusing. One for check in luggage, ones for carry on. There is poor signage, and essentially you have to go through several counters to get your refund. The tax refund staff are the most rude staff I've ever met. One staff just pointed furiously at a sign instead of explaining. Guess it doesn't help that every country in EU has a different system with tax refund. The lounge for Emirates and Qantas club is rubbish! I've heard about how bad the departure lounge is, so staying put in the lounge!



Vienna Airport customer review :  16 October 2013 by Gertrude Maus    (UK)

Rating : 3/10

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Recommended

I visit Vienna Airport about 12 times a year. If you like walking back and forth (arriving and leaving) approx. 15 min. and like standing in Departures as there are so few seats (some people simply sit on the floor) then this airport is perfect. Security is always quick. Not strictly connected with the airport authorities but more ticket machines are needed at the Railway station.



Vienna Airport customer review :  4 October 2013 by Patrick Mayer    (Austria)

Rating : 9/10

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Recommended

In general the airport is not huge, but with the new terminal it has enough capacities, even more than required, so there's no long queuing for checking-in or baggage. The shopping area is big enough, the only shortcoming is that the new concourse is kind of "high safety", so there are many walkways next to each other with locked doors and the computer plans a different way for every departure. I can recommend it.



Vienna Airport customer review :  2 September 2013 by Magnus Gustafsson    (Sweden)

Rating : 7/10

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Recommended

I arrived to Vienna airport by rental car on Saturday August 31 at approximately 18.00 for an Austrian Airlines departure to Stockholm. The walking distance from the rental car return to check-in is not well signed but not too long. But it feels somewhat long and give you the impression that you are totally off. But with some patience you will find your way soon enough, but take your time. The airport is neat and tidy and everything works smooth. I departed from the new pier that opened last year (2012). Staff at the airport are very friendly and nice. The new taxfree store is good and has reasonable prices and for some articles very good prices. In the new pier the dreadful security checks at the gate (as in the old terminal) are finally gone and now there is a "normal" security area before you enter the departure hall, much better, and it works quiet efficient. In total a good experience, but nothing extraordinary. A normal modern European airport I would say.



Vienna Airport customer review :  14 August 2013 by Andre Grossberger    (Austria)

Rating : 10/10

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Recommended

Very nice and polite staff. Clean and bright Terminals.



Vienna Airport customer review :  12 August 2013 by P Schreiner    (Austria)

Rating : 8/10

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Recommended

Vienna upgraded it's airport with a completely new Terminal. Most of the Star Alliance flights are boarded there. From check-in to boarding you will have to walk some minutes, passing some gift shops where you may find something interesting. Because its so new everything is very clean. If you arrive you might walk some meters. EU citizens have an extra passport control counter, so its a bit faster. The baggage claim area is big and modern designed (displays) and you probably won't have to wait more than 5-10 minutes. There are some parking lots nearby the arrivals, so its just a short way across the street if somebody is picking you up.



Vienna Airport customer review :  8 August 2013 by K Koenig    (Germany)

Rating : 10/10

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Recommended

Excellent transfer at a StarAlliance hub. Short connection between gates F and G. Flights (both OS) in time with very friendly boarding staff.



Vienna Airport customer review :  21 July 2013 by A Deniz    (Switzerland)

Rating : 2/10

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Recommended

Waited more than 40 minutes for my luggage. Priority luggage came out last on the belt. 20 minutes walk from the gate. Vienna should leave their old part of the airport open and close the new wing.



Vienna Airport customer review :  18 July 2013 by F Koenig    (Germany)

Rating : 9/10

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Recommended

Very modern airport. A lot of toilets and free WLAN in the whole airport. Very good for business trips. One negative thing: the indoor appearance is not good. Black tiles!



Vienna Airport customer review :  15 July 2013 by L Budisa    (Italy)

Rating : 0/10

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Recommended

Have to transit Vienna airport at least once a month and I am always appalled. In order to transfer from one flight to another you need to walk miles going up and down several times and often even go out of the airport. Every time the transfer route changes. The free wifi and working stations are no compensation for such disaster. With 45 minutes or less of time between flights there is no way to make it.



Vienna Airport customer review :  2 July 2013 by Marc Guillemard    (France)

Rating : 1/10

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Recommended

The new Vienna airport is a tough competitor to Paris CDG as the worst-designed airport in Europe. You walk as much as in Frankfurt (for a traffic that does not compare), automated sidewalks are completely unknown, but the designers must have aimed for the title of "less rental-car friendly" airport in Europe. The desks are very poorly signed, and need about 2 kms of walk to get there. The worst is yet to come, they give you a "sketch" showing the car park, that is useless, and if you follow the signs, you got to a place that is not the proper park. And nowhere, nobody to help you. Finally the car is parked very close to the desk, at a place which is not signed! The return is quite far, so you walk again, and then discover that you need the information on your airline terminal which is an information that do NOT appear on e-tickets, so you walk again. These people have designed a shopping center without any consideration at all for the passengers.



Vienna Airport customer review :  27 June 2013 by P Smith    (Canada)

Rating : 5/10

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Recommended

First time travelling to Vienna connecting flights. It feels like a miniature version of Frankfurt. Had to take a bus from the tarmac to the terminal and then find my connection, go through passport control (quick) and on to my gate. The gates in D wing are too small for the size of aircraft using the gates (the waiting area was completely packed). Shopping selection was limited by the layout of the terminal area. The experience wasn't unpleasant or difficult, but the airport (at least what I saw) is old and tired.



Vienna Airport customer review :  4 June 2013 by David Wilbourn    (Netherlands)

Rating : 3/10

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Recommended

Signage throughout the airport both arriving and departing woefully inadequate. Had no idea where I was heading - just follow the people in front and hope. Also true at the CAT terminal in town - they just dump you into the centre of a "mall" with no indication of where you are. Security checks at departure were excellent, done in seconds. Gate waiting areas too small for any plane with more than 50 seats (i.e. everything). A small point - but I feel indicative of the (apparent) lack of thought that went into the new terminal is that the concession cash registers don't have repeater screens for the customers - watching a Balkan (certainly not Austrian) worker trying to tell an Asian tourist the price of a coffee in heavily accented English was just sad.



Vienna Airport customer review :  3 June 2013 by Bastian Schrinnet    (Germany)

Rating : 1/10

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Recommended

Watch out for terminal 1 and 1a. Vienna airport facilities and gates for low cost airlines are highly confusing. Arrival is clear and effortless, departure is not, check-in and gates for terminal 1 and 1a is for a newcomer very poorly signed. The walk is confusing how to get there when arriving with train, one has to go slaloming in and outside the building. The gates signs and departure destination are mixed up, this is because some gates share the same room and seating area. I ended up missing the flight just 30 meters from the gate while I was sitting there for 25 min waiting, it turned out the seating areas were mixed up with other flights. You are unable to see that the gate was shared as the signs didn't inform you about that when you enter the gate. I ended up buying a new ticket, I choose Lufthansa at terminal 3, instead of Air Berlin. Terminal 3 is a very well organized! Total opposite.



Vienna Airport customer review :  21 May 2013 by Julia Palchenko    (Netherlands)

Rating : 0/10

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Recommended

It is the worst airport in Europe! It's absolutely not comfortable for transfer. I had to run a long way while I had only 30 mins between flights. Airport staff are rude and incompetent. Never again!



Vienna Airport customer review :  13 May 2013 by Alexander Damisch    (Austria)

Rating : 0/10

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Recommended

Stay away! With Austrian the connection time is unacceptably short, having to walk a very long way. Security is the worst worldwide! Worse than US, slower than Frankfurt, even less deterministic than CDG. Had to remove every single cable off my luggage, remove the MacBook Air from its thin protective skin. Kindle, shaver, toothbrush, all had to be removed.



Vienna Airport customer review :  22 April 2013 by S Nikolodi    (Austria)

Rating : 8/10

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Recommended

Good airport, use it regularly. There's construction work going on at the moment, signage is a tad confusing at times, but the staff is friendly and helpful. Apart from other shops there's a supermarket (a second one coming soon) and a post office landside, security check quick and polite - not too many shops airside, a little cramped sometimes, but comfortable couches and many notebook-workplaces at Terminal 3!



Vienna Airport customer review :  17 April 2013 by F Peterson    (Spain)

Rating : 9/10

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Recommended

I'm using Vienna airport on a regular basis, easy to reach by buses, train (local trains or CAT express train) without any need to spend money for a taxi. There are supermarkets (Billa, Spar) and several other shops and McDonalds restaurants and a postal office. I like the art installations in the entrance area, never had to wait long at check in or security and love the very reduced and minimalist design. Free Wifi in the whole airport.



Vienna Airport customer review :  22 March 2013 by E Roz    (USA)

Rating : 0/10

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Recommended

Coming to Vienna was no problem but going back was a completely different story. The check in area is a complete mess. Signs are confusing and are of no help. When we finally got to our gate we were 2 hours early (as suggested by all airlines). We went through security only to be told 15 minutes later in an incredibly rude and condescending way that we had to leave because they changed the gate. We had to stand and wait until boarding because the departure area has no seats whatsoever. When we came back the gate had not changed and we had through go through security once more. This was the worst experience I have had at any airport by far.



Vienna Airport customer review :  25 December 2012 by D West    (UK)

Rating : 3/10

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Recommended

Flew 18th December from LHR, no real problem. Quickly through arrivals and onto CAT train to the city. Return was less enjoyable. Arrived by CAT and then had to walk miles via the modern Terminal 1 (Austrian Airlines) into the ancient and crowded Terminal. Check in was OK but then wandered round to be faced with massive queues to go through passport control. Luckily had access to airline lounge for an hour or so and made way to gate. Quickly through security but then a lovely transfer bus to the cheap seat stands! I thought that bus transfers to planes were a thing of the past! Freezing cold, then have to wait while people faff around inside the cabin putting all their 'carry on' luggage in overhead lockers. I'm surprised that Vienna Airport T2 is so out of date overall.



Vienna Airport customer review :  17 December 2012 by Ko Rakhorst    (Netherlands)

Rating : 3/10

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Recommended

Unfortunately I have to use Vienna Airport as a Transit hub and always ‘surprised’ by the fact, that even within Schengen, I have to go (again) through the security check, meaning leaving ‘airside’ and going through the hassle again. Although, Star Alliance has good onward connections it is always ‘a nervous breaking down exercise’ to arrive on time for the onwards connections. I might be worthwhile for Star Alliance and Vienna Airport to fix this as soon as possible.



Vienna Airport customer review :  5 December 2012 by R Brady    (Ireland)

Rating : 2/10

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Recommended

Arriving at this airport wasn't a problem as we progressed quickly to the exit, having only hand luggage. Our journey home was a different matter. The designated check-in area (2) was reminiscent of airports in my own country in the 1960s or 70s. Small, stuffy, old fashioned with no seating to speak of. The boards displaying flights were not centrally and obviously located but rather at the end of the concourse. Check-in was ok but the problems began on going through to the departure area. It was stuffy and poorly laid out. Walking to our gate we found that security check was literally at each gate. Ours wasn't open. We were well within the universally suggested 2 hour time slot required by airports to ensure passengers are on time for flights not half a day early! Informed we would have to wait at least 20 minutes before the gate would open, the same time listed as commencement of boarding! So we along with other passengers flight had no option but to form a queue in the general chaos of a vastly overcrowded collective departure area. Seating was little or none. At no point in the check-in process were we informed that this situation was the norm. Nor was there any visible signage warning passengers of it between check-in and arrival at the departure area. The departure lounge/bar/food area was limited and frantically busy. When we finally did progress through into our gate area there was inadequate seating. Many had to stand. For those passengers with any kind of mobility issues there was the added problem of the toilets being located down a flight of stairs. Hardly in keeping with 21st standards of accessibility for the mobility impaired. I would be reluctant to use this airport again if things do not change soon.



Vienna Airport customer review :  27 November 2012 by P Young    (Poland)

Rating : 0/10

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Recommended

Perhaps the worst modernisation programme in airport history, Vienna airport now boasts a lot of expensive black wall covering to mask what is otherwise an absolutely third world experience. Having long trumpeted itself as a key hub for travelling between eastern and western Europe, Vienna airport is now a shambles. Previously quick walks are now a schlepp of multiple corridors and curves, with queues at every juncture. Business travellers are ignored, Star Alliance lounges now difficult to locate / not properly sign posted or non- existent. Don't use the bathrooms, they are downstairs and dirty. As a Star Alliance frequent flyer, this was a totally dispiriting experience for a hardened business traveller. There were flaws in the old Vienna airport but it worked. This airport is a dirty, labyrinth with no logical plan to make it functional. Avoid connecting here at all costs if you can - Warsaw and Zurich are miles better, Munich a big improvement, if you want to go to Vienna, try flying to Bratislava and getting a cab, this airport is a fiasco - it needs a huge redesign to make up for this utterly flawed remodelling. As a transit hub which has always been a key claim to fame - it is now utterly and completely flawed, a dismal stress-inducing fiasco.



Vienna Airport customer review :  16 November 2012 by Jose Carvalho    (Germany)

Rating : 2/10

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Recommended

Disappointed with the new Skylink Terminal! Travelling a lot to and from Vienna I was expecting a big improvement, but unfortunately did not happen. The new Terminal has not enough seats, not enough toilets or eating areas. A huge disgrace taking in account the long building process. The only thing which has improved is the security check area. Not enough for a city like Vienna.



Vienna Airport customer review :  14 November 2012 by Gerhard Stich    (Austria)

Rating : 2/10

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Recommended

Terrible airport. Everything is too small, even the washrooms are permanently overcrowded. The biggest joke are the waiting areas at the departure gates. A few seats, I think 18, no more. Most passengers have to stand while the other gates are crowded too and so all passengers are mixed together. Horrible also the way out when you arrive. And everywhere, black and grey colours - depressive. And this is the new part of the airport, opened this year.



Vienna Airport customer review :  1 November 2012 by Paul Van Alsten    (France)

Rating : 5/10

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Recommended

Arrived and departed from Star Alliance terminal - Schengen gates. Very long walk along grey corridors to the exit. Excellent train connections to downtown Vienna - either with the fast but expensive City Airport Train or with the slower but cheaper suburb line S7. Both are quite clean and safe. Upon departure check-in was hassle-free - using self-service kiosks. No queue at security, with friendly staff having good command of English. Major downside are the limited seating facilities at the boarding gates - on a Sunday evening the areas were hopelessly overcrowded. Lavatories difficult to find and fairly dirty.



Vienna Airport customer review :  30 October 2012 by K Kwok    (Hong Kong)

Rating : 9/10

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Recommended

Impeccable medium-sized airport in Europe. Flew in and out VIE for three times. Clean airport with nice facilities and rather short walking distances. Nice check-in and arrival areas in the new terminal, impressive architecture, great views. Security, passport check and boarding quick and easy. Recommended for transit, walking distance between flights short and easy.



Vienna Airport customer review :  13 October 2012 by M McManus    (UK)

Rating : 9/10

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Recommended

Traveled here from Brussels. The airport is extremely well sign posted, and the instant you clear customs and get into arrivals, a sign points you to where you need to go. The coolest way to get to downtown is to take the high speed train, which can make the journey in 15 minutes, two trains per hour. You can buy the tickets in advance on line, along with Vienna city transport passes. The airport has comfy couches in departures (albeit a limited number), a very wholesome and reasonably priced hot buffet and charming gift shops.



Vienna Airport customer review :  11 October 2012 by C Northam    (UK)

Rating : 2/10

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Recommended

Terrible airport. Small, cramped, abject lack of seating in Departure areas. Also the security check is performed as you enter the gate so you can't take your own drinks on to the plane with you. A complete joke of an airport!



Vienna Airport customer review :  11 October 2012 by Vladimir Frantar    (Slovenia)

Rating : 2/10

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Recommended

Everything was OK on the way there. I had to wait in Vienna for some hours, but it was quite pleasant in Senator Lounge on terminal G. A big disappointment on the way back! I had to wait again for some hours at Vienna airport for my Adria Airways flight to Ljubljana. Slovenia is Schengen country and Adria is Star Alliance member, but the passengers are leaving from Terminal B, which is the most abandoned Terminal at Vienna Airport. I had to go to Terminal B. Quite an expedition! More than 15 minutes walk through all corridors of Vienna airport, through Customs control, luggage pick up etc to the old part of the airport. I am asking myself why Adria flight for Slovenia is not leaving Terminals F or G (I noticed the flight for Zagreb was leaving from G - and Croatia is not yet Schengen country!), but from abandoned Terminal B?



Vienna Airport customer review :  5 October 2012 by J Rodder    (UK)

Rating : 5/10

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Recommended

Super efficient check in and security area - most passengers expected to queue for security but were through in under a minute. Once past security I was disappointed at the lack of places to eat, drink and shop. Very limited choices means you should expect to pay over inflated prices for sandwiches, meals, drinks and water! Duty free, food and toilet queues seem to mingle into one mess. An OK place if you are not here for long, but an awful place if you are in transit for a long period.



Vienna Airport customer review :  24 September 2012 by D Raynes    (UK)

Rating : 3/10

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Recommended

Smallish, attractive airport and there were no delays of any kind on both arrival and departure. Although this may well be a perfect stress-free airport for many passengers, the design makes it the sort of airport which I really dislike because although there are plenty of shops and facilities in the central area after boarding pass control, once you go through passport control to the gates you are stuck there with very little in the way of shops and restaurants and - of course - you don't know this until after having gone through.



Vienna Airport customer review :  29 August 2012 by Ravi Mene    (UK)

Rating : 8/10

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Recommended

Used new terminal last week. Arrived late evening and departed evening. The new terminal is functional. One has to go up 2 floors for departure gates, escalators and lifts are available, but could be a problem for passengers with mobility issue. The decor is grey/black and white all around which does not cheer you up! Plenty of seats and good catering facilities available near departure gates. Duty free shopping could not attract me.



Vienna Airport customer review :  10 August 2012 by Yvan Zeebroek    (Belgium)

Rating : 5/10

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Recommended

Cold impression, caused by using only using black, many flavours of grey and white. Poor signs, only the gate numbers are displayed, monitors indicating the flight are not in the corridors but above the desks at the gate. Boarding is rather chaotic, because everybody is already standing up because of lack of seats at the gate, causing a boarding queue in the central corridor. Electronic boarding gates out of service, and only one member of staff was present at the gate to verify the boarding passes. Flew from Schengen to non-Schengen and transit was very fast-stayed in transit area. Transit from non-Schengen to Schengen brings you to the exit and the check-in area, where you have to undergo the whole procedure of showing your boarding pass and security check causing unnecessary stress. Security staff friendly and swift. To be honest, I liked the old terminal more.



Vienna Airport customer review :  8 August 2012 by Anna Kleinzahler    (UK)

Rating : 6/10

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Recommended

They must have used a color blind architect for the new terminal, only blacks, greys and whites are used, but it still can be impressive. Interesting range of seats and couches available air side while waiting to board. Overall a friendly, good and speedy service. Problem areas: no post office, poor signs both on arrival and departure and very expensive food air side. I flew with Austrian and the way in which passengers entered the plane from the gate was rather disorganized, There is a McDonald's and Spar shop on the ground side. Positives: good ground links with Vienna and Bratislava. I did not see any security, or police around on the ground side, unlike most other airports.



Vienna Airport customer review :  6 August 2012 by Stephen D'Arcy    (Belgium)

Rating : 5/10

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Recommended

New terminal, but a strangely stressful experience. Poor décor does not help. Get through departures as quickly as possible to your departure gate.



Vienna Airport customer review :  14 July 2012 by Robert Thomson    (Switzerland)

Rating : 5/10

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Recommended

The new Vienna international airport terminal is open, in case you did not recognize it as a new airport. It looks (and feels) more like a new government administrative building on which clearly every expense has been spared. Designed in 50 shades of grey with no useful signage, lounges so difficult to find (a huge sign pointing in the opposite direction) that you will be so relieved to sit down you will not mind that they are woefully undersized.



Vienna Airport customer review :  25 June 2012 by Peter Bendek    (UK)

Rating : 4/10

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Recommended

After the recent reconstruction the Airport has become much less user friendly, with madly long corridors, tasteless and grim upholstery, it responds more to some self-aggrandizing lofty dreams to become a mule Heathrow-cum-Sheremetevo than to the basics of efficient and gemütlich customer service in Central Europe.



Vienna Airport customer review :  25 June 2012 by Kuek Yi Hsing    (Singapore)

Rating : 3/10

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Recommended

We made a mistake by arriving at Vienna airport before the counter was opened. Surprised to find only 3 seats in the whole of Terminal 3, and they were supposed to be reserved for people with special needs. So all travelers had to stand or sit on the floor. There were only four check-in counters, First Class, Business/VIP, Web Check-in passengers, and the economy class. Good luck to the economy class passengers who did not check in online, and had tax refund to claim. You would find yourselves scrambling for time, having to queue up for stamping of your receipts and another queue to claim the money. All in all the airport looked unbelievably 20 years behind time, you probably won't realize it until you land in Dubai.



Vienna Airport customer review :  7 June 2012 by Zoran Culig    (Austria)

Rating : 1/10

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Recommended

Travel INN-VIE-ZAG. Austrian has opened a new terminal on June 5, however the services are very poor. Upon arrival there are no signs to the lounge in the luggage hall. Although it was promised that there will be no unnecessary security controls for travellers coming from the European Union which was always the main problem at this airport, this is now extremely bad. The conditions deteriorated compared to the prior situation. No priority security check for Star Alliance Gold and business in a very small place. It seems that Austrian Airlines and Vienna airport are completely unprepared for the opening of the new terminal. At all, very bad experience.



Vienna Airport customer review :  5 June 2012 by Nigel Stacey    (UK)

Rating : 8/10

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Recommended

We transited through Vienna airport from Istanbul to Heathrow, there were quite a few shops there and found somewhere to have a drink and eat, felt a bit closed in - the windows have slats on them making it seem a bit dreary. At an airport as most people like to see what is going on outside when sat around. It was busy on the day we were there and seemed a bit crowded as the terminal does not seem very big. It was clean and smart though.



Vienna Airport customer review :  22 April 2012 by C Rocha    (Portugal)

Rating : 7/10

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Recommended

Too few options for seating before check-in, not a good idea to come earlier and wait for the opening of flight check-in. On the plus side the electronic check-in run by Austrian airlines is flawless and they have enough people at the luggage drop-off to help the more technology challenged. Very through security at the gates but is efficient and reasonably fast.



Vienna Airport customer review :  22 April 2012 by B Sted    (UK)

Rating : 3/10

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Recommended

Arrived from LHR with Austrian Airlines. Extremely hot terminal, passport control efficient with no queue and a relatively short walk to baggage delivery where luggage arrived quickly. Departure from VIE a very different story. Again, extremely hot terminal which became very uncomfortable. Had checked in online, so only had to print off boarding pass which was done quickly. Terminal outdated and very crowded due to outbound and arriving passengers all using the same area. Slow gate security and passport control. Extremely limited seating at the gate with most passengers having to stand. No organised boarding, just a rush once the flight opened. Will try to avoid this airport in the future.



Vienna Airport customer review :  21 April 2012 by C Roberts    (UK)

Rating : 7/10

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Recommended

Fairly efficient but remodelling over the years has resulted in a lot of visual pollution and the removal of a lot of seating areas except at the gates that only open prior to departure. Staff are friendly and the place is clean, but it's increasingly crowded-feeling, which is a shame.



Vienna Airport customer review :  22 December 2011 by Gary Colburn    (UK)

Rating : 7/10

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Recommended

Vienna-Gatwick. Decent enough airport, limited facilities and seating areas landside but this improves once you go through passport control, where there are good shopping areas and eating options. Boarding speedy enough and staff efficient and quite pleasant.



Vienna Airport customer review :  17 October 2011 by Y Kahanovych    (Ukraine)

Rating : 6/10

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I used it for transit couple weeks ago. First strange detail is having Schengen and non-Schengen wings, they have non-Schengen gates at Schengen wing. It causes major trouble to those who are in transit from non-EU to other non- EU country. Physically they have to cross Austran border twice: on leaving arrival gate and on approach to departure gate. Big deal if you don't have visa for that. Double immigration control for those going let say from Russia to USA. Duty free selection is poor, and prices are unreasonable. Food selection is very good though. Lack of fresh air. Ventilation is not sufficient. Layout of the airside area is strange, but du to small size of the building is bearable. Departure was via bus gate from claustrophobic area downstairs. Overall it does the job, but lacks comfort and functionality. Bags did my connection safely.



Vienna Airport customer review :  31 May 2011 by Paul Van Alsten   (France)

Customer Rating :  2/5

2 Star Rating   

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The beautiful city of Vienna is really let down by its airport. Upon arrival poor signs and long walks to luggage delivery area. The modern CAT City Airport Train connects the airport to Wien-Mitte station every 30 mins - reliable service at EUR9 one-way, travel time 16 mins. However cheaper options exist - using shuttle busses or S-Bahn S7 line. Upon departure check-in area hopelessly overcrowded. Airside areas have a lot of shops but nearly no seating facilities. Security check performed prior to entering the gate - however do not go in before boarding, as gate room is quite warm and stuffy with inadequate seating. On the positive side both public and airside cafeterias offer tasty Austrian food at decent prices.


Vienna Airport customer review :  19 May 2011 by Samuel Muransky   (Slovakia)

Customer Rating :  4/5

4 Star Rating   

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Departed on Friday afternoon - queues at baggage drop in Terminal 1A (with Air Berlin/Niki) were short (2 people before us) but it took ages for both to check their baggage. No waiting at security, boarding with bus was OK. Arrived on Sunday evening, waiting time for baggage was standard. In the end of the day it's standard airport, nothing special (neither in good nor bad way).


Vienna Airport customer review :  21 April 2011 by Peter Mair   (UK)

Customer Rating :  3/5

3 Star Rating   

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The cafeteria was one of the best airport catering facilities I've come across. Good fresh food, good selection of drinks, friendly staff, reasonable prices. EasyJet'check in opened two hours before departure and I checked in on the early side. However, security checks are done at individual gates and start only one hour or less before departure. There was nowhere to sit while waiting, which was, for this 68 year old, very painful for the back.


Vienna Airport customer review :  28 March 2011 by R MacMahon   (Canada)

Customer Rating :  3/5

3 Star Rating   

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No problems with arrival, but could not find any signs for taxi. We were directed outside and had to walk 50 metres in the rain before we located the taxi stand. Departure check in and passport control were efficient but I agree with previous reviewers that the departure area is poorly designed. There is a huge shopping area and after passing through security one enters a tiny seating area with no facilities other than a vending machine.


Vienna Airport customer review :  9 January 2011 by Alan O'Connor   (Ireland)

Customer Rating :  5/5

5 Star Rating   

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Quick through passport control and very quick baggage delivery on arrival. Good signage to the City Airport Train. Quick check in and bag drop on the way back and Austrians recognise that smokers are human and have provided a couple of places beyond security/passport control to have a cigarette. Great selection of shopping and food places after security and passport control.


Vienna Airport customer review :  11 October 2010 by K Ohtsuka   (Australia)

Customer Rating :  3/5

3 Star Rating   

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The arrival to VIE was excellent. No queue at immigration even coming from non-Schengen area. Signage is not clear as I could not find a taxi stand. Departure from VIE is a mixed experience. Check-in area was crowded even a line to a bag-drop desk for pre-checked in passengers was slow moving. However, the ground staff (Austrian Airlines) working for Qatar Airways was efficient and friendly. Shops are good. Food service fair. Once you're cleared of security, you find yourself in a small waiting area with nothing other than vending machines and rest rooms.


Vienna Airport customer review :  8 August 2010 by L Ralte   (India)

Customer Rating :  4/5

4 Star Rating   

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Vienna Airport immigration was quick and fast though the line was long. The airport staff were helpful and I loved the Vienna city guide with u-bahn lines and map of the city which was handed away to arriving passengers. Signs for CAT was everywhere but the S line? Overall it was a good experience.


Vienna Airport customer review :  5 August 2010 by F Runcie   (Canada)

Customer Rating :  2/5

2 Star Rating   

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I was at this airport twice in July. A huge source of frustration was the poor signage leading to the S7 train that goes into town. The much more costly City-Airport-Train, on the other hand, has excellent signage and is much easier to get to. Considering that the two run on parallel tracks, this gives rise to cynism.


Vienna Airport customer review :  9 June 2010 by Bob McLean   (Austria)

Customer Rating :  2/5

2 Star Rating   

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Flying in and out of this airport is pretty much the only negative thing about living in Vienna - this airport is a shameful mess. The planners should have visited a couple other airports before ever daring to think they could make any improvements. Boarding areas are way too small. Would have been fine in the 50s when the average plane was the size of a Douglas DC-3, but the aircraft today are a tad bigger. First class lounge is a joke. One never knows from one week to the next where the taxi stand is going to be. Taking public transit would be fine, but one needs to be in the know so as not to be duped into taking the way overpriced CAT. (City Airport Train) Taking the CAT would almost be acceptable, except that when you arrive at Wien/Mitte (train station) you then still have to buy a ticket on the subway to get anywhere else. (or take a cab) With the S-Bahn, you can simply buy a ticket for EUR3,20 that will then take you to anywhere within the zone 100. In either case, whether CAT or S-Bahn (regional railroad) there's far too much walking between the airport terminal and train station.


Vienna Airport customer review :  30 May 2010 by Gavin Burns   (Australia)

Customer Rating :  1/5

1 Star Rating   

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The boarding lounges are far too small. Earlier this year we boarded a full 777-200 flight to Narita and the gate was shoulder to shoulder-in fact, security had to stop screening passengers as there was physically no more room for any more passengers to stand. Does this airport have a safety department? Too much shopping-not enough seating especially those with young children or the elderly.


Vienna Airport customer review :  11 May 2010 by Y Kahanovych   (Ukraine)

Customer Rating :  3/5

3 Star Rating   

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My overall impression is mixed. On the positive side I would mention WiFi coverage, friendliness of staff, fast immigration and cleanliness of the facility. On the negative side I would put lack of seating, lack of logic in layout and signage, poor food selection, strange security procedures and ineffective distribution of Schengen and non-Schengen departures within same areas of terminal which means once you are near your gate and trough security, you have to stay within very limited space with nothing to do. Architecture and overall appearance of the building are rather boring. Baggage delivery took about 25 minutes.


Vienna Airport customer review :  2 May 2010 by Pavel Iosad   (Norway)

Customer Rating :  3/5

3 Star Rating   

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Arrival OK, bussed to the gate butthat's pretty normal with low-cost carriers here. Once inside, met by airport employees giving out tourist booklets. Some waiting for luggage, but nothing too bad. Out through customs, slightly cramped and signage could be better. Signs to the train steers you towards the airport train which is the same as S-Bahn but costs much more: make sure you go for the S-Bahn, it is very easy to miss. Departure: if you arrive by train (whether S-Bahn or CAT), you have to go through the arrivals area and a narrow corridor to find an elevator to departures: suboptimal. But the worst part was that our flight to Oslo was not on the screens! It turned out that low-cost carriers have a separate check-in building across the road from the main terminal. Though HG flights, which also have to be checked in in that building, are on the screens. There is basically no information on that: very bad. Once we found the check-in desk and dropped the luggage (which went reasonably fast), the rest was OK. Security is at the gate, so you go first to a very decent selection of shops and cafes. The ground-floor boarding area (the bus-gates) is shambolic though, lots of flights with probably three security channels, and while the security people were doing their best, there was some queuing. Once in, it's very packed, and there is a pretty useless shop wedged in between the gates, so there were two chaotic queues trying to get through some very narrow space. Overall: does the job, but needs work in many areas. Good shopping though.


Vienna Airport customer review :  24 February 2010 by C Bougerol   (France)

Customer Rating :  4/5

4 Star Rating   

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As a connecting Austrian Arrows schengen area passenger, I experienced very good, quick, easy and smooth connection there. Just few meters from disembarking area to the next flight gate. Security lines are crowded, staff isn't very friendly but quite professional and do their job quite efficiently so no problem! Absolutely no delays there! I recommend this hub for Schengen area connecting flights.


Vienna Airport customer review :  17 January 2010 by F Ganbich   (Norway)

Customer Rating :  4/5

4 Star Rating   

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The airport gets more and more crowded and is awaiting the opening of the new terminal, which will approximately double its capacity, sadly the building site has been stopped due to financial difficulties, so it looks like this will be available only in two years or so. In my opinion, Vienna airport is outdated and generally very unsightly (tasteless and very much patched together interiors). I think there is a general lack of seating here. Prices at bars and restaurants are outrageous. Considering this is their hub, the C lounge facilities offered by Austrian Airlines are unimpressive. The new CAT service (City Airport Train) to/from Vienna is a joke - it has roughly the same frequency and transport time as the suburban train (S-Bahn), but charges three times its fare. The VIAS security staff - responsible for everyone's security scans is rude and speaks very little English - hard to believe such badly trained staff should be responsible for security. Check-in for StarAlliance and AirBerlin/NIKI passengers can be done in the city centre. Terminal check-in has plenty of machines, but Y service can be a bit temperamental. Waiting times and walking distances are very short, transferring between the most remote gates does not take more than 10-15 minutes. The luggage delivery is great - I never waited for more than 15 minutes after getting off the plane. Transport to and from Vienna is excellent and inexpensive. S-Bahn (3 Euro) or my favourite - the 15 minute bus ride to very central Schwedenplatz for 6 Euro.




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