Stuttgart Airport Passenger Reviews and Stuttgart Airport Traveller Reports
STUTTGART AIRPORT customer review : 4 September 2012 by V Ladhani (Germany)|
Rating : 4/10
Few days back I flew from STR - HAM and must say that airport is in need of complete overhaul including the
staff. The airport looks same like Hamburg airport from inside but it lacks decent staff and clear signs. It was
an absolute quiz to find lounges and accessing the password. The staff do not seem to have enough
knowledge and has no will of serving passengers but people employed at security check are decent enough.
Once at lounge, I was welcomed decently but staff do not have manners when picking up used plates without
banging, makes unnecessary noise. AC was broken and was uncomfortable to relax. There also no clear signs
on train station of which side would be departure and arrival terminal. Such small things can make journey
smooth enough for which STR airport is not ready. Even though alike structures, HAM airport is better than
Stuttgart Airport customer review : 7 June 2010 by M Weil (Germany)
Customer Rating : 5/5
Very nice Midsize Airport, need a few more connections to the world, but overall a nice
Stuttgart Airport customer review : 1 December 2010 by Paul Van Alsten (France)
Customer Rating : 5/5
Modern architecture and pleasant airport. Arrived at terminal 3 and luggage delivery was
quick. Tourist information booth located just outside the baggage claim area - helpful and
friendly staff, loads of brochures. S-Bahn lines S2 and S3 connect the airport to Stuttgart
central station every 10 mins - reliable service at EUR3.30 one-way, travel time 27 mins. Upon
departure check-in at the self-service machines hassle-free. In the public area large terrace
with nice views on the apron - unfortunately there is an admission fee of EUR2.50. No queue at
security, staff was friendly. On the downside boarding areas a bit cramped with limited
seating facilities. Lounges are airside - but well-hidden in a corridor on the 3rd floor!
STUTTGART AIRPORT review : 11 June 2010 : by Dennis Warden
Customer Rating : 5/5
This is what a mid-size airport should look like. Only thing to debate are overall pricey bars
and restaurants. Very good connection to downtown by s-train.
STUTTGART AIRPORT review : 12 August 2009 : by Kurt Müller
Customer Rating : 4/5
Most positives have been covered by other contributors. On the negative side, we have planes
that arrive at airbridges but their passengers have to descend via comparatively narrow
stairwells to ground level (where are the escalators?). Then the already-mentioned trolley
that require coins - a problem for most pax arriving from outside of the € zone. Then car
parks with sometimes illogical numbering of spaces. Departing, there is no large information
board directly opposite from where pax come through security.
STUTTGART AIRPORT review : 16 January 2009 : by G Calafiore
Customer Rating : 4/5
For its size and traffic it handles, STR Echterdingen does its job with laudable efficiency.
The terminal building is impressive, and always clean with abundant natural light. This is
due to the fact that it is split into 5 levels, but the bulk of the main terminal area is
under one roof. Check-in is uniformly speedy and the staff are polite and efficient. Queues
at security are manageable, and the move from landside to airside is always smooth. The
facility itself is compact and easy to navigate. The Red Baron Cafe landside is the best
option for dining as it offers the best choice, airside slightly limited but adequate for an
airport of its size. A bus ride to your aircraft on stand-off bay is almost guaranteed, but
STR does this day in-day out, so they do it well and everything is efficiently co-ordinated.
Connections to the city are readily available via the S-Bahn on the underground level. The
black and yellow checked Expresso bus is a good option to get to nearby Reutlingen and
surrounds and Expresso tickets are also valid for the Reutligen bus network. Luggage delivery
is swift, but beware trolleys are not free. If you need change for one, there is a change
machine just near the baggage services counter, on which you will find a sign: 'Kein
Kleingeld - Keine Information,' 'No change, No information,' a nice comical touch. Have been
using this airport regularly over the past 10 years and have always had smooth and pleasant
Stuttgart Airport by Eduardo Räuchle
21 January 2008 Customer Rating :
Stuttgart has come a long way since the early 2000s when security check was slow and staff were rude
and intimidating. Nowadays, with the new terminal building, the airport is a very pleasant one to
travel through. Being a hub of Germanwings, terminal 2 -- which is really a dozen of check in desks
for Germanwings only, accessible through a connecting corridor of terminals 1 and 4 -- allows for
very comfortable check in without queueing for more than 5 minutes. Other check in counters also
seem to have reasonable queues. Security check is now handled professionally and civilly (with an
occasional smile from the staff), without much waiting. Signage could be a little bit more
prominent, as the white on black signs can be hard to spot against a mainly grey background (I
prefer the signs from the Spanish airport administration). Also, the toilets could use more frequent
visits from the cleaning staff and a better ventilation system, but are by far not the worst
facilities I have come across. Shops offer the standard range of what one could expect in such an
airport and one can kill some time browsing. Bars that serve International, German and Swabian
staples can be found on the airside of the terminals, but the prices are about double of what one
would pay in the city centre, so I have not tried their offer. Transport to and from the airport
with the S-Bahn (commuter rail) is good and reasonably priced, with train frequencies thinning out
somewhat in the evening. Also, in the evening, you can spot one or the other shady figure on the
train. Taxis are generally available outside the arrivals area, but are a pricey option. Parking is
said to be not cheap, however, this is second hand information I have. Upon arrival, luggage is
returned through the carousels fairly quickly. However, there is no indication as to where one's
luggage is to arrive immediately when entering the airport. This is very annoying in terminal 1, as
there is a carousel right when entering the building after being dropped off by the buses, and
another two carousels down a corridor with doors that only open one way. Upon my first arrival with
Germanwings at Stuttgart, many passengers and I went down bespoke corridor, only to find that our
luggage was not being delivered through those carousels and eventually someone in the group
concluded that it must have been in the other hall down the corridor. This had a group of 30 tired
and annoyed passengers walking down a corridor the wrong way and tailgating through a door we
shouldn't have gone through in order to retrieve our suitcases. To pick up on what someone mentioned
in a previous post: smoking has been completely prohibited as by the non smoking law passed 3Q07
within the airport and one will now find clusters of smokers just outside the doors, landside. There
are no indoors smoking areas and the smoking ban seems to be enforced, as I saw nobody smoking
inside the building.
Stuttgart Airport by H Asche
21 September 2007 Customer Rating :
STR is a pretty neat airport, one of these nice German regional airports that have so much less
hazzle then e.g. Frankfurt has. STR still does offer some attractive connections and make it a real
alternative for intra-European flights. But beware: Although they promise a minimum connecting time
of 30 minutes, this is absolutely not manageable. The problem is, that in some instances you can't
transfer airside but have to land yourself. This is definately valid for those flights arriving from
non-Schengen airports. You have to go through immigration control and customs, go out to the public
area, go one level up and proceed through the normal security control. Depending on the time of day
this can be VERY lengthy. And from here it still might be a pretty long way to your departure gate.
In the end, this is even more hazzle then transferring in Frankfurt. Plus a missed connecting
Stuttgart Airport by S Kappler
31 July 2007 Customer Rating :
I found the airport to be refreshingly clean and everyone was most helpful and polite.
I particularly was pleased by the availability of luggage
carts. Also liked the rapid disbursement of luggage.
Both going and coming, my opinion of the airport was positive.
Stuttgart Airport by Steven Denn
20 March 2007 Customer Rating : n/a
I know that German airports are notorious for exposing you to cigarette
smoke, but the waiting area for domestic LH flights downstairs in
Terminal 1 is really intense. As I came down the stairs there were about
twenty people smoking right at the bottom, and more people smoking at
the bar along the back wall. It was nearly impossible to find a seat far
away enough to escape the smoke. It made the no smoking signs right over
the seating area seem comical.
Stuttgart Airport by Ryan O'Connor
3 August 2006
Since the opening of the new terminal STR has become a world-class
airport. I had to spend almost half a night at Stuttgart airport,
waiting for my connection flight and I can really say I've experienced a
lot worse airports around the world. It's all very quiet in the wee
hours, the police with their German shepherds is monitoring the airport
(but not bothering you), and there are seats around that can even become
makeshift beds for a couple of hours. A smaller drawback of the airport
is that all the stores and restaurants are rather pricey. Though the
quality of the food in the restaurants is (typical German) pretty good,
it lacks a bit of variety. Just the usual fare, from Pretzels to
Schnitzels. And the only major drawback are the many bus rides to the
planes that you will have to take if you're a frequent traveler to/from
Stuttgart. Taking a bus to the aircraft might not be such a big problem
for passengers of the proliferating low cost carriers that operate out
of Stuttgart, such as HLX.COM, but for the rest of us it's a hassle that
we would rather avoid, right? And don't expect too many international,
oversees destinations out of Stuttgart. There's daily connections to the
US via Delta, but apart from that the majority of the flight are Europe
Stuttgart Airport by Tolga Akdag
20 January 2006
It is a model mid-size airport. It is spacious, well planned and clean.
Connection to city center is really easy and cheap with S-Bahn (env.
3Euro) The airport has all needed facility. The security check is also
impressive and tight comparing Frankfurt or Munich. The only drawback
was the small Duty Free shops, but opening of bigger duty free shops in
the new terminal close the case. There is also a Hotel close to the
airport (5 min. walk to airport) which offers good service and a perfect
open buffet breakfast, but it is a little pricey.
Stuttgart Airport by C Hesse
3 January 2006
Used STR on work travel several times. Overall good airport with appealing architecture and services
on site. Nice Delta serivce to ATL. Only drawback is lack of more gangways, currently only 8 I
believe which makes a bus ride often a necessity. Overall nice friendly easy to use airport.
Stuttgart Airport by Marcel Frueh
That's what an airport should look like! The new terminal 4 is just awesome. You have all the
conveniences of a big airport, but you can still find everything very easily! The subway (S-Bahn)
and bus connections to the city and the suburbs are really superb. Thanks a lot STR!
Stuttgart Airport by Mark Evans
Another good German regional airport that puts the main hubs of FRA and TXL to shame,
and the new terminals are very impressive buildings indeed. S-Bahn Lines S2/S3 give easy
connections to the city centre for a fare of around EUR3. The Red Baron landside restaurant is good, and
there is an attractive aviation display area on the fifth floor that also provides a pleasant
diversion. Just one quibble: a lack of signage had me scratching my head about where I was meant to
go, and a few more TV monitors airside would be welcome.
Stuttgart Airport by T Freyer
After finishing the construction of new terminal 4 the airport has become very nice. There is no
crowds and plenty of room. In the departure and arrival halls you have all convenience you will
expect from a modern airport.
Cheapest way to get into the city and to reach the airport is the "S-Bahn", which takes about 30
minutes from the city and is about 3 EUR.
Stuttgart Airport by A Rol
Earlier this year STR has opened a new terminal. It now has a total of 4 terminals. The airport
therefore will now be able to handle more passengers than before and won't look as crowded anymore.
And that was about time since constantly new airlines are flying to and from STR (currently the
number is I think 90 airlines). The gate area is now really nice and -almost- up to international
standards. You still have to use the bus for too many departures to get from the gate to the
aircraft. Not enough gates have 'fingers'. The parking situation is still not great (parking near the airport is simply pretty expensive).
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