Home Page

 

London Stansted Airport Passenger Reviews and Stansted Airport Traveller Reports

  Under Ranking

No Star Ranking Awarded

   
 

  Add your London Stansted Airport Review

  London Stansted Airport Ranking

 

 
London Stansted Airport
2 Star Rating: Poor
275 reviews

 



PAGE

1 2 3 4
 







LONDON STANSTED AIRPORT customer review :  1 August 2014 by S Robertson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Appalling customer service - multiple flights were left waiting multiple hours without their baggage or without any form of announcement as to what was causing disruption.. Staff on duty did not know / seem to care / believe it was within their remit to do anything and everyone had to just wait around and hope that eventually their bags might magically appear.



LONDON STANSTED AIRPORT customer review :  1 August 2014 by Tony Glazier    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I arrived last evening to fine an hour and a half delay at passports! These problems were in the papers a few weeks ago and still not solved. Two of the kiosks were not even manned! This is appalling and yet no one is doing anything about it. Not the Airport, not Border Control who seem to have lost the plot. Passport Office has similar problems. Why are Government departments so useless?



LONDON STANSTED AIRPORT customer review :  28 July 2014 by Paul Harvey    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have flown twice from here over the past few weeks, once to mainland Europe and once within the UK. Both were early morning flights at peak time for the airport. Despite the length of the queues at security checking (and the number of people who seem to have no idea about how to prepare for a security check), on both occasions it took only 15 minutes to get from land to airside. Staff were friendly and polite. Airside was still undergoing its building work and hence was very crowded with a lack of seating, poor signage and departure screens too small to read from any distance. Hopefully these matters will be addressed by the upgrade. I think the airport is improving under its new ownership - I hope I am not proved wrong!



LONDON STANSTED AIRPORT customer review :  28 July 2014 by S Wilson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

A plea to anyone thinking of using Stansted Airport and arriving at this website - Don't do it. Queues that Walt Disney would cry at. Lack of staff. Masses of people crossing each other trying to get from check in to departures. Lack of seating in departures, unless you want to spend more money in a restaurant. Shuttle trains with only one carriage instead of two, no information on that one just doors with queues to nowhere. If anyone does use Stansted I hope they have a very relaxing holiday for the return visit will drain you. Immigration queues beyond any I have experienced and as a regular traveller to America, its a breeze there by comparison. Baggage hall delays with absolutely no staff to ask. Irregular buses to car parks with multiple stops outside the terminal which just adds to chaos. Southend and Gatwick are by far better choices.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by J Duran    (Colombia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I definitely won't enter the UK through this airport. Very bad image for newcomers and foreigners. After a messy flight from Oslo-Torp on 19 June, 2014, we landed here only to find huge immigration lines and rude staff overall. Main terminal building was undergoing some refurbishment, as we could hear a constant drilling noise whilst being in the queue. Way back to Oslo was worse. Terminal overcrowded, poor signalling and incredibly rude and dismissive staff (Ryanair mainly). Security line was a highlight as we found the only friendly member of staff in the whole airport. We went to a bar in order to avoid noise and crowds. We ordered breakfast, but it was never delivered. Boarding gates were wait, boarding gates? There are certainly no boarding gates whatsoever! People had to stand in an endless line to get the plane or sit on the floor, while passengers going to other "gates" had to literally jump over them. Again, staff were unhelpful and uncaring. Very limited food options after leaving the main terminal. Flight delayed 45 minutes. A hard-to-forget bad experience.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by Clare Moore    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Flew out to Gran Canaria on Monday 30th June. Check in was very quick and although there were long queues at security we got through within about 20 minutes so no problem there. A different story on the way back. Landed at 11.10pm on Monday 14th July and joined the queue for the biometric passports at passport control. There were only 5 scanning machines there which continuously broke down. The normal queue was moving twice as fast and ours consequently took well over an hour so by the time we got to the baggage hall our two suitcases were the only two left on the carousel. Out in the car park it was also a nightmare with one car park being dug up so we had to go back into the airport and out the other side to the front of the terminal to our taxi.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by J Russell    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Having flown from Stansted for many years the recent changes to it are awful. The facilities at an open air pop concert would be better than in the Departure lounge. So sad to see it deteriorate. Will go back to flying from Gatwick Airport next year even though it is a longer drive to get to.



LONDON STANSTED AIRPORT customer review :  13 July 2014 by Elaine Fellowes    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Attempted to fly to Portugal on 1 July 2014, no chance, what with Ryanair's queues and airport security queues. It was a disorganised sheep pen. Arrived at departure gate 2 minutes after it had closed to be told by a rude Ryanair employee (who did not even have the courtesy to turn round to talk to us) that we were too late. Dozens of people were missing their flights - chaos - get your act together Stansted Airport.



LONDON STANSTED AIRPORT customer review :  9 July 2014 by I Powis    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Long queues at security yesterday morning >30 minutes to get through. Virtually all belts open. Doesn't look like the new facility can cope with the passenger volume even now and it's just opened. Then had to wait 20 minutes on the tarmac outside the Ryanair flight to Dublin whilst waiting for a wheelchair to arrive to take off a disabled passenger from the inbound flight. Poor organisation and administration by both Ryanair and the airport? Just as well it wasn't raining. Inbound OK later in the evening, although surely there could be a better system than having to get on the buses just to avoid passport control?



LONDON STANSTED AIRPORT customer review :  7 July 2014 by M Horsfield    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I refuse to use Stansted Airport since MAG has taken it over and are systematically ruining it. Lord Foster who designed it designed it be a straight through airport so you walk in one direction through the terminal. Now as you enter the airport you are confronted by a wave of passengers traversing the terminal to the security areas at the southern end of the airport. This area is like something out of Communist era with about as much charm and efficiency to match. And for what? So that more retail outlets can be built that nobody wants. When will Uk airports learn that what passengers want and need is to get through them easily and efficiently. We do not go to airports to shop we go to them to travel and I take great offence at being forced through retail areas directly after security. I also take huge offence at being asked to present my boarding card if I wish to buy a newspaper or a packet of mints. Is it any wonder that there are queues and delays with this unnecessary nonsense. I always refuse. Arriving into Stansted is a lottery with its pathetic Border Control area. In the half hour or so you stand and queue you can amuse yourself by watching the Border Control officers looking down on the queues and the unmanned gates and think "why don't you do something useful and come and open an additional gate rather than looking at your clipboard?" But the key thing about Stansted is that is unnecessary to use it. Travel Southend, London City or even Heathrow. They are all light years better than Stansted and any airport not run by MAG is a must.



LONDON STANSTED AIRPORT customer review :  7 July 2014 by U Neil    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I was due to leave on a 6.45 am Ryanair flight (the only convenient carrier - not by choice) so stayed overnight at the airport hotel (Radisson). As I had a boarding pass and only hand luggage I assumed that 5.30am would be early enough to go through security. I did not pay extra for fast track as I thought this would be unnecessary at this time in the morning. Big mistake. I arrived to find a football match-style crush at the entrance to security, with no sign of any airport staff to control or direct what could have been a dangerous crush. I eventually had to ask other passengers to let me go ahead to avoid missing my flight. This is the worst organisation I have seen at any airport in many years of flying all over the world. If you must travel through Stansted I would strongly recommend purchase of fast track/speedy boarding if available.



LONDON STANSTED AIRPORT customer review :  4 July 2014 by Derek Peers    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I returned to London Stansted earlier today (Sunday 29th June) and experienced the same ridiculous situation of being kept waiting in basement corridors for over 45 minutes, as other passengers had experienced. There was no meaningful communication. The cause appears to be the lack of adequate space in the Passport Control waiting area on the Ground Floor. Basically Stansted Airport is not 'fit for purpose' i.e. it cannot cope with the volume of passengers arriving at peak times. They can blame the Border Agency's procedures if they wish, but the basic truth is they are trying to accommodate more flights than their infrastructure can cope with. The other passengers I spoke with were all of the same opinion, which was that they would now avoid using Ryanair/Stansted wherever possible. Maybe we passengers need to actively boycott this airport, until a solution to this unacceptable situation is implemented by the management company.



LONDON STANSTED AIRPORT customer review :  4 July 2014 by J Butlin    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I have to agree with everyone else who has posted terrible reviews of the queuing at passport control at Stansted - it is an utter disgrace. I waited in line with my American wife at the 'Non-EU' queue, and it took well over an hour to get through passport control, with only 2 members of staff constantly allocated to dealing with non-EU travellers, which at midnight last night constituted a queue of at least 300 people (in my estimation). Queues for both EU and non-EU passengers stretched right to the back of the room, and the entire experience was utterly painful.



LONDON STANSTED AIRPORT customer review :  4 July 2014 by Pete Bond    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We travelled out and back into Stansted to and from Berlin. We chose Stansted because of price after not using the airport for several years due to previously bad experiences. On the way out was pleasant and effective, although quite slow, but nothing to complain about. Nice transfer from Hilton by bus, convenient, and easy. On the way back was a completely different story and the exact reason why I stopped using Stansted 5 years ago. The plane arrived 40 mins late, so around 11.35pm, the stairs arrived but no ground staff, 20 minutes in and people getting quite annoyed, late at night and a lot of people having connections to meet. When we were allowed off, and boarded the bus we arrived at the drop off point where the bus driver had to get out and open the doors into the terminal for us with his pass. The queue along the corridor to access an escalator was shocking due to other planes arriving at the same time and the passport control was absolutely rammed. We used the e-passport gate which was poorly supervised and with one of the 5 out of order, a lot slower than any other. Surely Stansted should have a much bigger number of these units given the growing number of e-passports and make sure they are well supervised! When I did use it the man at the front had to come out of his booth and ask me to get out of the booth because I had my bag on my shoulder it thought I was two people. In summary there is good reason why East Midlands, Birmingham, Luton and Heathrow remain head and shoulders above this airport. Maybe ownership has changed in 2013 but the management of the airport still seems poor and the infrastructure needs to get up to date with technology to stop looking like they are trying to fit a pint and a half into a pint pot. Small things could have made this delay well managed and the airport experience could have been positive, but this is not what Stansted are good at.



LONDON STANSTED AIRPORT customer review :  4 July 2014 by M Moore    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

What a shambles at passport control. Two hours to get through. Why allow five planes to land in a short space of time and discharge passengers into the same small area.



LONDON STANSTED AIRPORT customer review :  26 June 2014 by C Mark    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

12.30pm, June 20th. On arriving and without warning we were held in the corridor downstairs from passport control for over an hour, then once upstairs in passport control we waited another 45 minutes to clear passport control. While in the corridor there were no announcements for over 25 minutes. When a passenger announcement was made it simply said "It is necessary to hold passengers at this time. Thank you, The UK Boarder Agency". No explanation was given for the delay or how long we would be held there. As more and more flights arrived and disembarked into the terminal, the queue went all the way back into the lower arrivals gates. After shuffling the length of the queue to use the toilet - some 150meters back - I alerted airport workers that the queue was dangerously close to reaching the bottom of the down escalator near the gates. A quick thinking worker used the emergency shut-off switch to avoiding passengers from piling on top of those in the queue at the bottom of the escalator. The workers were until then unaware of the queue or closing of the Passport Control. Ryanair workers were equally unaware and or unconcerned and said this happened regularly. The Boarder Agency staff member who cleared me, blamed Ryanair for landing it's flights all at once. Passenger safety, and the reputation of the airport and the airlines that use it are at stake. Yet in all this time there were no explanations, announcements or apologies of any kind from anyone involved. Not the UK Boarder Agency, Ryanair nor MAG (Manchester Airport Group). Clearly there is little or no communication or co-operation between them and no responsibility for passengers in these incidents. However it is Manchester Airport Group who operate the airport, and have the responsibility for passengers while in the airport - They could have at least made an announcement to explain what had happened and to apologise for the delay howsoever caused. Maybe it will take an injury or a passenger revolt before it is taken seriously. As Ryanair have never valued "passenger experience" - so we expect little responsibility from them. The UK Boarder Agency is essentially unaccountable to anyone and would never own up to any responsibility. The experience of being held for the better part of 2 hours is not one paying passengers expect these days. It cannot be beyond the wit of the airport to manage these situations better. Totally unacceptable. I will be doing my best to avoid Stansted in the future at all costs.



LONDON STANSTED AIRPORT customer review :  21 June 2014 by M Duffy    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Returned on Wednesday noon June 18th. Queued in a corridor for 35/40 mins as passport control could not cope, once upstairs at passport control waited over an hour to go through and I was in the comical fast track e-passport line. This new and quicker automated procedure was in fact twice slower as it took much longer to actually check the passport and caused enormous confusion and stress for many passengers. Many were concerned because there baggage was waiting for over an hour. Crazy having to queue so long when you are returning to your own country. Then had to wait over 30 mins for the bus to car park! 2 hours 30 mins to get from plane to car park? Totally ridiculous and unacceptable. I will be doing my best to avoid stansted in the future at all costs.



LONDON STANSTED AIRPORT customer review :  17 June 2014 by J Johnstone    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I travelled from Stansted on 6 June 2014 and I will never do so again. It was by far the most awful airport experience I have had in a first-world country, with horrendous queues to go through a very inadequate number of security points and then more horrendous queues on the airside for anyone unfortunate enough to want to grab a coffee before their flight. The entire place is hopelessly overcrowded. If you have to travel from here make sure you leave yourself at least an hour to get through security.



LONDON STANSTED AIRPORT customer review :  11 June 2014 by A Martin    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

What an improvement MAG have and are still making to this airport since they took over from BAA in February 2013. The Check-in area is a bit smaller now to make way for expansion in Security and Departures but was always too big for it's own good anyway so not a problem. The new Security area is much improved from the old one, not only quicker and less stressful but bright and airy. Departures is a little bit cramped at busier times but looking forward to the first phase of it's expansion opening this summer allowing for more shops, restaurants and more seating areas. Have always liked the Satellite buildings where the gates are at Stansted, more peaceful than the main Departure lounge with great views across the airport if you like that kind of thing. Sometimes there's a bit of a walk to and from the gates but not as bad as some airports. Arrivals is generally ok although they could do with expanding and improving the Passport Control area. The baggage reclaim area is spacious and usually very quick and easy to get through. There is generally a good spread of facilities such as toilets, currency exchange, shops, restaurants and so on throughout the entire airport. In terms of getting to and from Stansted, the train isn't the quickest in the world at 45 minutes to Central London but is literally downstairs beneath the Terminal which is ideal when travelling with luggage. Lots of Car hire companies as well as a taxi transfers can be found in the Arrivals area plus there's also lots of bus and coach services. With the M11 and A120 nearby, it couldn't be easier to get there via road. Overall a very good airport that is highly functional with plenty of facilities and easy to get through.



LONDON STANSTED AIRPORT customer review :  7 June 2014 by G Laverick    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I agree with all the negative comments about queues at passport control and would also add that poor signage made arriving at Stansted very confusing when you speak English! Must be awful for visitors. The shuttle to the terminal was confusing if you had not used it before. Signs for the toilets were almost non existent. The poor people on the Bureau de Change seemed to be having to tell everyone where the loos were! My son was picking me up and having checked on the website, I told him to wait on the mid stay car park as it was free for an hour which I thought would be plenty of time. As it took so long to get to him, we got to the ticket barrier just exactly at 18.41, the time he was allowed. The machine said we had to pay £1 even though we were not over the hour. I then had to rummage around in my bags in the boot to get a £1 coin, to find that that barrier only took cards. So I went to the guy in the booth to explain, expecting him to let me through. But no he insisted we were over the time as it was now 18.43! Exasperated and tired, I slammed my £1 coin on his desk. I could not believe his attitude and that they were so rude and unhelpful all for the sake of £1! I then had to drop my husband back there today to get his return flight. I had to pay £2 to use the drop off car park. This is money making dressed up as security measures! We live in Staffordshire and I have just spent 8 hours driving to Stansted and back because I could not get the flights I needed from either Birmingham, Manchester or East Midlands where I usually fly from. But I will never use Stansted again. Be warned!



LONDON STANSTED AIRPORT customer review :  4 June 2014 by A Dawson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have just been reading all the reviews for Stansted and agree with all the negative comments and like many people who have submitted a review I will never use this airport again. It was by the far the cheapest but I would rather pay £100 more per person than go from this airport again. When we arrived to go on holiday the airport was so packed we couldn't find anywhere to sit and eat and as I was travelling with a small child this was not acceptable. The queues to buy some highly priced food was dreadful and staff were very uncourteous. The journey to the gate took ages - about 20 minutes walking. Our child was exhausted but we couldn't carry her as we had all our suitcases to contend with. Not a good start to our holiday. When we arrived back to Stansted at midnight it was mayhem. It took us about an hour to get through passport control. We all have chips in our passports but apparently you cannot go through the chip machines if you are under 18 - so what's the point of having a chip then. We eventually got out to get the jet parks bus but having walked to that bus stop there was a sign telling us to go back to the long stay bus. Once we arrived there we found some people had been waiting over an hour to get a bus. It was an absolute nightmare and I will never ever travel from Stansted again. Too many flights but not enough seating for all the passengers in the terminal. Staff that need some serious customer service training. More buses needed for the car parks - an hours wait for a bus to get back to your car is ridiculous - no wonder the car park prices are reasonably cheap. Never again! It completely spoiled our holiday!



LONDON STANSTED AIRPORT customer review :  30 May 2014 by Ian Brown    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

On a delayed from with Ryanair from Treviso, running an hour behind schedule. Finally landed to be held at the end of the runway and told another plane was parked on their stand. Stood for 30 minutes. Got to stand had to wait while they found someone to direct the plane into the stand! Got on the stand had to wait until they found the steps for a further 20 minutes. What airport appears to not know it has a flight coming in and when it does realise only then organises part of what's required of them. The Passport control took an age and new ePassports took longer than conventional.



LONDON STANSTED AIRPORT customer review :  26 May 2014 by Kevin Barrance    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Stansted used to be a pleasant place from which to fly. Not any more. More of a cattle market with too many people occupying too little space in the departures area and not being allowed to go to the gate until the last minute. Returning into Stansted is terrible. The UK Border Agency should be ashamed. Such long queues and so few automatic machines. Such a bad first impression for any visitor visiting the UK for the first time. Needs urgent action from both the airport operator and UKBA.



LONDON STANSTED AIRPORT customer review :  22 May 2014 by Paul Harvey    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew out at 8 am and arrived back at 11 pm. Outbound, the new arrangement for security worked well and quickly. The terminal lounge was very crowded and getting to our gate was difficult because of congestion (too many bodies not knowing what they were doing or where they were going) both in the corridors towards the piers and at the gate. Passport control on the way back was fast although more e-boarder gates would be welcome - five are not enough. My only negative comment is that the text on the flight details screens is too small for those of us with old eyesight.



LONDON STANSTED AIRPORT customer review :  22 May 2014 by Janet Harper    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

We use Stansted regularly and it is generally okay. Yes, it can take 10-15 minutes to get through security (and we have occasionally had our bags searched) but staff have always been very polite and professional. The airport is getting much busier and it can only be hoped that the internal changes make a positive difference. Our big gripe is that gate numbers are now given only 30 minutes or so before the flight departs - there can be no reason other than airport management trying to keep people in the departure lounge to encourage them to spend more money. Stop it! It certainly has the opposite effect on us and suspect it does on others too. This also serves to make the departure lounge very crowded, noisy and hot (small wonder tempers are frayed). Resume announcing gates numbers ASAP.



LONDON STANSTED AIRPORT customer review :  20 May 2014 by B West    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Always seem to have trouble at security at this airport. Seems to be extremely fussy and inconsistent. Saw a lady in front lose a very nice pair of nail clipper that would not cause harm to anyone even is used as a club. The main problem arose on our return where we joined a queue for immigration in the approach corridor. There were several announcements that no one could understand. When we finally got to the immigration control area it was wall to wall people. How can they think of increasing the capacity of this airport when it cannot cope with what it has.



LONDON STANSTED AIRPORT customer review :  13 May 2014 by James Mitchell    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I travel every week with work and dread the times I have to fly from Stansted. Yesterday I went to gate 34 instead of gate 41 by mistake, I looked at the wrong flight on the board so my mistake. But because the flight was not given a gate until 30 mins before departure this left me little time to get back to 41. Only then did I discover you can not get back from this terminal without the help of a retrieval guy as the shuttle train does not take you back from where you just came. Madness, so I called a number and waited and waited and waited for 25 mins for someone to meander upstairs. I got to the gate saw my flight there, asked if I could board was told no as it had been closed. The plane stood there for another 45 minutes with a technical issue so I watched as my bag was taken off and eventually the plane was fixed with no help from either Swissport or Ryanair staff available. All I can say is has anybody from this airport ever been on a customer service training course or had any customer training at all as every single member of staff from Swissport look upon you as a potential headache rather than a customer.



LONDON STANSTED AIRPORT customer review :  7 May 2014 by Spencer Orchard    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

What a bad airport, landed at 11pm took over 1.5 hrs to get through customs. Then waited 35 minutes for a bus, I will never use this airport again. I'd rather drive to Gatwick. An extra hour drive the to go through that experience again. Avoid this airport if you can.



LONDON STANSTED AIRPORT customer review :  2 May 2014 by T Owen    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Having flown Ryanair from Stansted around 10 times in the last 12 months I don't think there is much to complain about. There has been a huge improvement in Security and although the queue's sometimes look horrendous they actually move quite quickly. The longest I have had to wait is 20 minutes through Security but that was at the start of a bank holiday. Most of the time I get to the airport an hour before the flight and wonder what the rush was all about. Security usually takes 5-10 minutes, 15 minutes max. Passport control is usually fairly rapid although it was extremely busy around two weeks ago which I didn't expect turning up on a Monday night at 11pm. That being said it was the end of a bank holiday and was caused be sheer volume of people more than anything else. What can you do! To be fair, all 25 or so security desks were staffed and the queue looked worse than it was. 20 minutes it took to get through. It looked more like 2 hours from the back! Still, there were a lot of people complaining. I guess most people haven't got any tolerance for slight delay these days and expect everything to happen instantly! I suppose what the staff should have done on that occasion is reassure people at the back that the wait is only 20 minutes, as it really did look like we would be there all night causing people to get agitated and stressed. Living in Cambridge I find the airport highly accessible. 30 minutes drive down a motorway with easy car parks or 30 minute direct train straight into the terminal. Maybe I would be a little miffed if my end destination was the centre of London but unless you fly to City Airport then all London airports have similar logistical problems.



LONDON STANSTED AIRPORT customer review :  1 May 2014 by G Kilby    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Over 2 hour delays getting through passport control today again, this is unacceptable. I will not be using Stansted again.



LONDON STANSTED AIRPORT customer review :  30 April 2014 by Peter Hollebon    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

What is it with passport Control at Stansted? Arrived last Friday night at 11.30pm to be confronted with a 1000 plus people waiting to clear passport control. Why does that keep happening. Surely they know how many flights are coming in and when. Why does someone not manage the situation. My flight from Portugal was 95% Portuguese. What a wonderful welcome to Britain, I don't think. I have travelled into larger and busier airports than Stansted throughout Europe (Paris, Amsterdam, Rome) and have never faced treatment like this. There were no announcements to tell people there was an automatic passport facility and no one managed the queues to ensure people were processed quickly.



LONDON STANSTED AIRPORT customer review :  28 April 2014 by Keith Warwick    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

It looks fabulous, but inside is a mine of ineptitude, bad design and the most uncomfortable walking and train journey imaginable. On one occasion the trains broke down and the platform became dangerously overcrowded - and nothing was done about it. Immigration queues can be horrendous. The food on offer is restricted, uninspiring and factory made; ghastly! Even the shops are mediocre. Overall a usually unpleasant experience. If you can fly from Norwich nearby, then do so! The truth is that Stansted is torture, time consuming and one to avoid if I can!



LONDON STANSTED AIRPORT customer review :  24 April 2014 by Aydin Turanli    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We were due to fly out from Stansted yesterday to Florence with the dreaded Ryanair, having booked through Expedia and not directly with Ryanair. It took us over half an hour to clear security and enter the departure lounge. This was an 8.20 am flight which was delayed and delayed again, ending with an email message from Ryanair that we had a choice of rebooking any flight anytime any destination free of charge or claim a refund. This is when the Airport failings began: We discovered that we could not make contact with the airline office inside the departure lounge, we were told and reassured that once we were ushered out by airport staff to go to Ryanair desk, we would be able to re enter from the same exit with no problems. When we tried to re enter we were asked to go though security all over again and that we could not take in the duty free we had purchased inside the airport which we ended in discarding. Once you are in the departure lounge, you are cattled in and if you need to do as we needed, you end up with our experiences.



LONDON STANSTED AIRPORT customer review :  23 April 2014 by J Hyder    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

I have flown from Stansted many times and every time, vow that it will be the last. The terminal seriously lacks facilities and doesn't have the best selection of shops and restaurants. The queuing times, especially around Ryanair Zone, are absolutely ridiculous and disorganised. The car parking is absolutely extortionate, even charging now for passenger pick up and drop off! Security staff are miserable and last time I travelled, I even found random liquids after security in my bag I forgot to take out that were over 100ml that they didn't even pick up on which worries me what else they may have missed in screening!



LONDON STANSTED AIRPORT customer review :  22 April 2014 by D Zombie    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Same old Stansted Airport, shambolic at best! Sunday night 11.30pm and its a 90 minute cattle market queue at passport control and with no info / help from the staff. I shouldn't be surprised though, it was the same last week and the week before! Don't book your onward travel in advance!



LONDON STANSTED AIRPORT customer review :  20 April 2014 by M Denmark    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at the airport to start the wonderful experience of Stansted airport. A disorganised cattle market - an hour and a half to get through passport control on the way out. Once on the other side, there were no facilities, people sitting and lying on the floor as there is no way near enough seats for the volume of people. The restaurants were abysmal and the staff were beyond any intelligence whatsoever. I thought it could get better but no. People were running up the corridors and people were falling and tripping over the suitcases - it was chaos! We then returned on 17th at midnight to find chaos had resumed. It took an hour to get through passport control, kids everywhere crying, a total mess! We eventually got through to the next experience of the long stay car park. Too far from the airport, badly sign-posted. Mind you, the airport earned even more out of us - £108 for parking our car for 5 nights! Shocking! I travel abroad 10 times a year - 3 with family. I live in Essex and I will never ever use Stansted again - I will use Gatwick airport!



LONDON STANSTED AIRPORT customer review :  20 April 2014 by Jan Thomson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I had never flown from Stansted before. I assumed that as it is a relatively small airport it would facilitate an easy departure. How very wrong I was. I had requested some special assistance as I had just had an operation on my foot. This never materialised and I had no option but to struggle alone. The check in staff at Thomson were aloof and not at all friendly. When a wheelchair finally arrived I ended up being the last person to be boarded. I felt very uncomfortable being ignored and found the experience to be disappointing in the extreme. I have vowed never to venture inside this airport again. I would not recommend it. It is poorly run and disorganised. There is no friendliness imparted by the staff who work there. I struggle to see why anyone would wish to fly anywhere from here. Public transport connections are poor. You could find yourself stranded for several hours.



LONDON STANSTED AIRPORT customer review :  17 April 2014 by Hazel Yexley    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I was furious at the check-in system at Stansted, treated worse than cattle - a total shambles. I could not believe it when I found this site last night with the same complaints as mine dating back to November .Clearly Stansted management do not care about their clients who keep them in business!



LONDON STANSTED AIRPORT customer review :  17 April 2014 by S Mehta    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I write this from Stansted airport, which is truly awful. The reason is very simple: it is understaffed, badly- planned and disorganised. Passport control took 45 minutes, which added to our delayed easyjet flight to invalidate our tickets on easybus. Horrendous.



LONDON STANSTED AIRPORT customer review :  15 April 2014 by K Glasby    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Traveled through airport on 28th March en-route to Ercan, check in staff pleasant also it was a breeze going through security, security staff who we had contact with were helpful and pleasant. Slight delay when coming through Immigration owing to the number of passengers.



LONDON STANSTED AIRPORT customer review :  11 April 2014 by L Sloeley    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dreadful queues at passport control, and held like cattle in hot airless tunnels. Loner waiting at passport control than the flight! Its a joke. What a bad first impression of UK this makes to foreign visitors.



LONDON STANSTED AIRPORT customer review :  7 April 2014 by P Adams    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at Stansted at 23.40 last night. It took 2 hours to get through passport border control and to my car. We were all held in hot, stuffy corridors which was unacceptable. The elderly and young were suffering in the heat. No staff or water was available and had there been an incident it would have been difficult for help to get through. There were annoying announcements about waiting but no real information. This also happened in February. I believe it is purely created by security staff at airport to get enough complaints to get their grievances sorted out.



LONDON STANSTED AIRPORT customer review :  26 March 2014 by Richard Watson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This used to be a nice airport, but it is now a money grabbing joke. You can't drop off/pick up near the terminal without paying a fortune, there is a free area but not well sign-posted, if you don't know it in advance you end up paying. The road that separates all the bus and paid parking zones in a dangerous joke. The new scanning machines into security do keep queues down, until you get in there and most x-ray machines aren't open and staff are rude, as usual not enough chairs to put all your stuff back on after. The departure lounge is too small, it looks like a refugee camp most of the time, less shops more chairs please, and the info screens are too small. On arrivals the passport control area is a joke. The other day there was one member of staff to meet all passengers off the tram and direct everyone possible to automated machines, which she then had to supervise. There are only 5 machines, one wasn't working and the rest rejected on average 50%. Forget arriving on a non EU passport. My girlfriend is American with UK rights and had to queue for 35 mins just to get to see someone, who asked no questions at all. I'll be avoiding this where possible, rather go to Gatwick which has improved or better still Southend which will take a lot of their business I hope. Stansted is not a relaxing start or end to your trip.



LONDON STANSTED AIRPORT customer review :  4 March 2014 by Noel Richards    (Spain)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I used to fly regularly from this airport, around ten years ago. But no more. This is now a disgusting airport. Thousands of departing passengers herded like cattle in the terminal, waiting for their gates to be shown. It resembles a refugee camp. Nowhere to sit at busy times. I never want to fly from here again.



LONDON STANSTED AIRPORT customer review :  3 March 2014 by Juliet Clibborn    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Disgraceful long lines yesterday for Passport Control. When I asked why I was told it was all those Europeans using Identity cards! For information to the managers most of their passengers come from the EU. Awful we were held inside one of the tunnels. It was hot and many felt faint. They don't allow animals to be treated like that!



LONDON STANSTED AIRPORT customer review :  26 February 2014 by M Florence    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Great airport but what have they done with the car parking? It appears you can no longer drop off passengers outside the terminal but have to use one of the car parks. The signs on the one way road accessing the car parks is terrible, making it very difficult to find where your supposed to park whilst driving. I can only assume this is another money-making scheme to increase profits! This morning it cost me £2.80 for 3 minutes! I didn't even park up, just dropped off passengers. It used to be simple and quick to drop off at Stansted, Now they've made it difficult and costly! This almost amounts to obtaining money by deception in my opinion.



LONDON STANSTED AIRPORT customer review :  24 February 2014 by F Peter    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Dreadful staff behaviour today. Everyone was treated like cattle, staff were rude and sneering to passengers and queues at security were dreadful. New security is terrible why they need to do anything with it no one knows. Probably to make room for those nano scanner. Witnessed passages ask for directions to security, staff mocked him. After waiting 20 mins I put my bag in the tray and was shouted at and told to put it the other way round and at the same time told to take my shoes off. The bag fitted perfectly well in the box. Another woman was exceptionally rude to me and dived in my bag, normal procedure is to allow the passenger to open it. Stansted is becoming London's Nasty Airport. Will be so glad to see the back of this backwater in March when Ryanair stop flying. Back to my car and the ferry for me!



LONDON STANSTED AIRPORT customer review :  18 February 2014 by H Calmly    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

You know its bad when you spend longer in the queue for passport control then your actual flight duration! I'm a frequent flier across the UK and I can honestly say Stansted is my least favourite airport and I actually dread flying into it. Border control is manic and so unorganised its a disgrace. This Sunday it took me well over an hour simply to get through border control. My plane landed and we joined the queue then as another 2 planes landed the passengers from those planes were able to bypass half of the passengers from my flight and join the queue at any point they could squeeze themselves in- ultimately leading to a crush situation in one corridor. The airport staff moving the queue along were doing so 10 people at a time and with 3 flights you can imagine how slow this meant we moved. With no apology or explanation for the delay - I'm all for national security but there was no queue if you were a non EU resident and a whopping huge one for EU and UK passport holders!



LONDON STANSTED AIRPORT customer review :  17 February 2014 by Phillip Turner    (France)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The delays at border control at London Stansted is now absolutely ridiculous. I travel through Stansted 4 or 6 times a month, along with many commuters from Brittany and have never seen anything as poor in the 7 years, that I experienced on 10th and 14th February. You need to add an extra hour when you arrive to get through the queues or the chip auto security border controls. The check in has been extended by now having to walk even further to the extreme left of the airport building and the flow of people is just down to bad traffic management. Ryanair check in is now a chaos and worse than ever, with multiple queues to get the drop off bag desks. Whilst waiting for my flight out on the 14th February, we heard the new announcement, the same as on the 10th February, that you have to wait in the tunnel approaching border security as part of the process. This is not true, it is because there are only 2 or 3 people now on border control checks and can no longer deal with the volume of people arriving. Those arriving on the shuttle trains from other airlines, get precedent over those arriving on Ryanair, which causes a build up in the tunnels. Since the BAA left Stansted it has got worse - please Stansted Airport - get yourself sorted out quickly before the summer, otherwise I shall have to boycott this madness.



LONDON STANSTED AIRPORT customer review :  11 February 2014 by David Blackwell    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Well, all it can say is there must have been a change of management in the last year, as the UK Border Agency here us a disgrace! I use this airport on a regular basis, and over the last year the queues on arriving back are getting longer and longer, and last night queued 30 mins in the tunnel before being allowed into the customs hall, and another 45 mins, as long as the flight I had just had! Disgraceful. The reason when I question a customs member, was management had changed working shifts and to cope with the thousands of passengers only 4 booths open. The new so called Security being moved nothing wrong the old one, still, new management and stupid ideas! Gatwick is working fine, Luton, Stansted be careful!



LONDON STANSTED AIRPORT customer review :  29 December 2013 by R Thomas    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I used all six London airports and Stansted is working just fine. It's easy to navigate even for a non English speaker. I have never spent more than 10 minutes in the queue for security check even my flights usually are during morning rush hours. Even on 23rd December I had to wait for security check maybe 2-3 minutes. Big plus. Shops are okay. I made a good deal in a duty free shop as I checked prices on my phone and they are really cheaper. That is very rare this days to be "duty free" and cheaper. Usually it's opposite just to drain your wallet. There should be more seats in shops areas and more power sockets - I always find one available but it's like last one free. Cheap way to go to and from airport is using a bus as it's from £5 one way and I bought these tickets online from one of the bus operator - just 2 days in advance.



LONDON STANSTED AIRPORT customer review :  25 December 2013 by M Mouameletzi    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Very expensive to get there, the single train ticket to London is 23 pounds and to get there is no easier than Heathrow. Only one first class lounge which is located almost 29 minutes away from the main area where you see the gates announcements.



LONDON STANSTED AIRPORT customer review :  25 December 2013 by Z Stefan    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

What a horrible transformation of security area since my last flight! It took them only six weeks (since my last flight) to close a fairly efficient security area and move it to a horrible, poorly organized, grey, chaotic, area - pointless exercise. I think the queue moves slower than before and I can not see how is a new security area is going to add to this fairly OK airport (until now).



LONDON STANSTED AIRPORT customer review :  7 November 2013 by T Ragan    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Currently in a queue for at least 1 hour. EPassport lanes are closed. UK EU PASSPORT lanes reduced. All other passports, no queues. Apparently tougher checks mean longer queues. How about more staff on closed booths and EPassports mean shorter queues.



LONDON STANSTED AIRPORT customer review :  5 November 2013 by Steve Allen    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport this week. Awful experience on returning to UK on Wednesday at about 23.30 which spoilt the end of a great holiday. Took nearly one hour to get through passport control. It's a national disgrace, only 25 desks open for several thousand travellers arriving on Ryanair flights between 9 and midnight. Why can't they separate out the red-passport holders from the mass of identity card holding others. Surely UK passport holders could be given priority, after all it's our taxes that pay for passport control! Non-EU visitors were getting in very quickly as several desks had been set aside for them and no-on was using them. If you go to the states the US citizens have priority, so it should be the same in the UK for UK citizens. Will now look to travel from other airports if at all possible.



LONDON STANSTED AIRPORT customer review :  1 November 2013 by A Sanders    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This has to be the worst airport in Britain! Getting to the airport we had 3 diversions at 4 in the morning! Between 6-8am there is 50 flights leaving, worst of all the majority of the flights gates pop up at the same time so it's the normal mad Ryanair rush to get to the gate only you have to board a monorail which is always packed and you have to wait 2 or 3 times before you get crammed onto one. The check in area is crowded, the security is horrific and I've never seen such a bad departure area. Next to no toilets, terrible eating options and constant building work. Too add insult we had to wait 20 minutes for a bus in the mid stay car park! Never again!



LONDON STANSTED AIRPORT customer review :  1 November 2013 by A Parsons    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

For years have always preferred to travel using Stansted airport for convenience, and the fact that it is clean, new and bright. However that is not enough to make me ever use this airport again, it is terribly overcrowded, staff are unapproachable and it feels totally mis-managed when returning to the UK. Passport control was a terrible ending to a lovely holiday, queuing for over an hour. Luckily my children are older, and did not need to be carried etc, there was no consideration for the tired babies and young children, everyone looked extremely fed up and frustrated. Will avoid this terrible airport at all cost's in the future!



LONDON STANSTED AIRPORT customer review :  1 November 2013 by K Mallinson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

30th October - Outbound at 6.00 am Monday morning a little late but no serious issues (security very polite). Return at midnight Thursday. Passport control a farce in fact a national disgrace what an impression to give visitors. 45 mins and I'm a UK national - outrageous. I fly twice a week for work, usually Heathrow I cannot and will not consider using Stansted again.



LONDON STANSTED AIRPORT customer review :  29 October 2013 by P Cairnduff    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

I have used this airport a number of times as it is handy to a friend's house in Essex. I have good and bad reflections on it. Rail connections are fantastic. Security staff have always been extremely pleasant - on my last visit I was subject to a body scan and manual search and the guy that did it was very helpful and talked me through each stage of the process. What I dislike is the compact departures lounge - very tricky to move around without getting in someone's way - hopefully this will improve when the construction work is completed. I would welcome an airside fast food outlet, couldn't find anywhere last time for a quick bite to eat and ended up buying a sandwich and taking it onto the plane. Would be happy to use this airport when travelling to somewhere close by, but would most likely choose a different London airport if going to the city itself.



LONDON STANSTED AIRPORT customer review :  23 October 2013 by C Mackay    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Used this airport in mid October. Got a taxi in from Nearby Bishops Stortford, cost £17, Two years ago it cost £5. Used one of the private lounges which gave us use of fast-track through security. I was through security in under one minute (During the early morning rush at 5.00am). Coming back used the auto booths at passport control and was again through in under a minute, only delay was a 15 min wait at baggage reclaim for our bags to arrive. All in all was pleased, particularly as I live in Norfolk which is only one hours drive away, so really want this airport to work for me.



LONDON STANSTED AIRPORT customer review :  10 October 2013 by John Payne    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Nightmare. 7 Oct, 9.30 am. Had to wait 20 mins for the long stay shuttle. Driver sat texting instead of driving. Queues right back into the foyer to even get to security. Only one channel open. Huge delays and many people missed flights.£110 per person to rebook with Ryanair is just profiteering. At least 10 minutes of fast walking up and down escalators to reach departure gates. Avoid this airport.



LONDON STANSTED AIRPORT customer review :  8 October 2013 by F Mather    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I have just waited an hour for my luggage to come through at stansted. No announcements to explain what was going on. I spoke to someone over the phone at the luggage enquiries desk (no staff available) who explained it was due to too many flights coming in at once. Do they not know the scheduled arrivals? In the meantime my taxi had to come in and out of the short stay car park, being charged £2 a time. Why should I have to pick up that bill! Will avoid this airport in future.



LONDON STANSTED AIRPORT customer review :  2 October 2013 by M Livshin    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I don't know which Stansted airport some of the reviewers have flown to and from but we flew in on Monday 30th September arriving at mid day and were through passport control collected our luggage and out of the airport terminal in under an hour of landing.



LONDON STANSTED AIRPORT customer review :  1 October 2013 by Alastair Reid    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I was surprised having read the very bad reviews here, to have a totally trouble-free experience in both directions. I flew out late morning 18 Sep and returned mid afternoon 24 Sep. Had booked valet parking with Aardvark (£52), you just drive up the ramp and stop right outside departures. Short 8 min wait at Ryanair bag drop. Less than 15 min wait for security with cheerful and pleasant staff. Shops/food etc quite satisfactory and clean toilets airside. On return flight landed punctually and queue for passport control took 10 mins. Bags waiting already when we got to belt. Very short walk down to short term car park where Aardvark rep was waiting with car. Drove on to M25 less than 35mins after landing. Well done Stansted! A good experience.



LONDON STANSTED AIRPORT customer review :  1 October 2013 by Andrus Rosenfeld    (Estonia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Last Monday, 23/9/2013 was nightmare. Just arrived from Tallinn and there were passport check queues of more than 50 minutes. This airport is overcrowded. Too many flights at the same time, this airport needs a second terminal.



LONDON STANSTED AIRPORT customer review :  26 September 2013 by R Selden    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Inbound passport control last Monday was dreadful. Hundreds of people backed up in corridors leading to the passport hall. Eventually spotted the new e-passport gates (they don't seem to be directing people to these) and thought I'd give it a try. Very long queues here too. They had 4 working machines. But they also had one person checking the back of the queue to make sure you had the right kind of passport, one man supervising the general running of the machines (as in supermarket self-checkouts) and 3 people behind a desk overseeing all the photo- recognition images and the general output from the machines. So instead of 5 staff heading 5 passport queues they had 5 staff heading one very long queue for 4 passport machines. If you need 5 people to oversee 4 gates because you don't trust the technology then don't use it! Shockingly poor management and an entirely unapologetic tone in all the public announcements. A horrible experience.



LONDON STANSTED AIRPORT customer review :  26 September 2013 by R Fry    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

It is a disgrace that the new owners of Stansted have managed to turn what was a well run pleasant to use airport into a nightmare. Until recently if you arrived by taxi or were dropped off by a friend it was outside the doors to the booking in desks. Now you have to pay to be dropped off at a ridiculously crowded area and push your cases up a steep ramp which is very unpleasant when you get to your 70s. And if the traffic queues are long you have to pay more for the pleasure of sitting in the queue to be dropped off. Coming back is just as bad, controlling a trolley going down a steep ramp is very unpleasant and then you have the problem of locating your lift back home - a mobile phone is essential to find out where to go. After getting to the check in area for some reason or other the time to check in or drop your bags off takes a lot longer despite arriving 3 or more hours before take off. Then, as has been mentioned by others there is the very long delays (almost an hour on our last trip) getting through security with rude staff constantly trying to push you through. Again a horrible experience when you are travelling with a family from 4 years old to the over 70s - alternatively of course you could pay (a rip off £35 in our case) to use the priority security gates. As has been mentioned in other posts coming back the queues for passport control are very long and the last thing you want to encounter after a long flight with very tired children. We won't be using Stansted again until they have made substantial improvements - despite being 40 miles further to Gatwick the time to get from home to the plane will be a lot less and much less stressful.



LONDON STANSTED AIRPORT customer review :  18 September 2013 by T Rook    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The ever growing delays at passport control, 50 minutes last Saturday, when returning home completely spoil any trip. Four out of five trips this year have suffered from excessive delay, and the hot airless conditions of the corridors where passengers are held and the lack of information is completely unacceptable. I have asked the border staff why there is a delays and get different answers each time with the common thread that there is a complete lack of effective management of the function. Given known schedules and passenger numbers it shouldn't be too difficult to deploy the number of border staff necessary to keep delays to a minimum (on Saturday many of the desks were not manned). If possible I will avoid using this airport until this issue is resolved.



LONDON STANSTED AIRPORT customer review :  17 September 2013 by D White    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Shocking - Shocking - queues - looked like a football crowd waiting to get through security (afternoon departure). It was difficult to believe, and yes the security staff are unfriendly. Missed my flight. Drove home and looked at other airports for next one. Previously Heathrow (despite being a giant) was very helpful (lots of people to assist), friendly, clean and quick (well done to them). Won't try Stansted again - it's just not worth it.



LONDON STANSTED AIRPORT customer review :  16 September 2013 by H Burton    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We used Stansted for our family holiday to Kos during the last week of August and our overall impression was of a clean and well run airport with minimal check in times and small queues when we returned. The toilet facilities were clean and there was a good selection of shops in the departure lounge. Unfortunately we could not buy very much due to the meagre Ryanair baggage allowance. Time taken to clear through security for four adults was about 15 minutes, with mainly helpful security staff. The transit bus journey from the long stay airport was only 10 minutes and the bus driver on the return was extremely helpful and provided clear announcements to his passengers. The only criticism is the lack of lower priced restaurants (McDonalds, Burger King) in the departure lounge, making a rather expensive meal for a family of four, but overall I was very pleased with Stansted on this occasion.



LONDON STANSTED AIRPORT customer review :  13 September 2013 by C Cerea    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I have used Stansted regularly and often for the last 23 years hand have witnessed a steady decline in standards. The worst aspect are the unacceptable queues and waiting times at passport control, by far the worst I have witnessed at any airport so far. This coupled with the average unpleasant attitude of the border agency officials, the last one experienced only yesterday, have made me decide on using other airports as a first choice. Stansted is the nearest in terms of distance and travel time to my home but the time saved with this is now overridden by the waiting, transfer and wasted time on other aspects, the main one being passport control. It is ironic that people from outside the EU get through this procedure faster than EU nationals in most cases.



LONDON STANSTED AIRPORT customer review :  9 September 2013 by K De Voil    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I will never use Stansted again. The shambolic organisation just to drop your bags off, coupled with the horrific security queues are bad enough, but the audacity of charging in order to drop someone off is disgraceful. Not only does it cost £2 for 10 minutes or £3 for 15 minutes, but if you stay in the "express set-down" area (and, believe me, there is nothing "express" about it when the queue to get into the area stretches all the way back down the road that runs parallel to the airport) for longer than 15 minutes you can expect a £50 fine. This is a cynical money-making plot by the airport's owners to extract every last penny from anyone doing a friend or relative a favour by dropping them off. Plus, although the area was busy, the parking spaces further away from the terminal were completely empty, so the fine has no real standing when you consider that anyone who does, actually, overstay the allotted maximum time of 15 minutes isn't in any way depriving someone else waiting to park from being able to do so. It's the same at Southend airport, you have to drive into a car park in order to be able to drop someone off as there is no set-down area, to the tune of £5! Sadly, this is just another case of "rip-off Britain", where we are continually squeezed tighter and tighter.



LONDON STANSTED AIRPORT customer review :  5 September 2013 by J Harrington    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I will certainly be trying to avoid both Ryanair and Stansted airport after arriving back to the UK last night. There were 3 passengers who needed wheelchairs on the flight, and rather than allowing the able bodied off of the flight first so that there was then room to give assistance to those with special needs, the ground crew insisted on sorting out the passengers with special needs first, fighting their way through the crowded aisle where there was no room to move - this alone delayed disembarkation from the plane. This was to be followed by the most horrendous queues for passport control at a UK airport, with the queue stretching all the way from the passport desks back to the hallways from the plane exits. Bearing in mind that it was now midnight, and all the desks were open, I'd hate to see what the queues would be like at peak time. I can only recommend to pay £20 extra and fly with a decent airline from a decent airport.



LONDON STANSTED AIRPORT customer review :  27 August 2013 by J O'Brien    (Ireland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I had the misfortune of flying into Stansted last week and out of it yesterday. Flying into it was good. No issues and the busses are a very short walk from the terminal. The issue with this airport is departures. We arrived back on our bus went to drop our bag and were greeted with a very long line for bag drop. We had pre- booked fast track security after reading some of the reviews on this site and we were glad we did that. Once though security is where our main issue with this airport started. We had 2 hours to wait and there was not enough seats for everyone who was there. The departures lounge was dirty too. The bar had no seats and when you did find one the table still had the previous guests trash on them. Also getting in and out of London takes a very long time from Stansted. If you wish to use the train it costs 4 times more than it does from Gatwick or Heathrow. My advise is use Gatwick or Heathrow and avoid Stansted.



LONDON STANSTED AIRPORT customer review :  19 August 2013 by D Collins    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at Stansted at 23.50 on August 13th to be met by a one hour queue for passport control. Going out huge queues for security. Absolutely unacceptable. This airport is run entirely for the benefit of the burgeoning security industry. Complaints from passengers are met with rudeness or threats of police intervention. An absolutely horrible place.



LONDON STANSTED AIRPORT customer review :  15 August 2013 by M Crooke    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

We flew from Stansted in July for the first time. We did meet and greet parking and was very simple and swift. The airport itself is very well run. We decided to get there earlier than needed as mentioned on other reviews, but was not really necessary as there was no queue at check-in or security. This did however give us plenty of time to have a leisurely meal and drink before going to the departure gate via the train. All in all the experience was good at the airport with standard prices and good cleanliness.



LONDON STANSTED AIRPORT customer review :  2 August 2013 by D Beale    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have been through Stansted at least 8 times in the last 12 months and it is obviously one of the more budget traveller suited airports in the country but remains a very acceptable airport to use. Just So there is no misunderstanding: The security has always been quite swift if not quick, although reassuringly thorough with no major wait. After security the shops are centralized for the holiday travellers with food and bars etc as expected. If you are flying with Ryanair then the gates are situated a short walk away with their own smaller facilities such as bar, newsagent and food. However the Airport always seem to hold everyone in the central area before announcing gates (probably to entice more from you wallet). I always drive to the airport and park, with the mid stay being a short transfer, excellent. Do not use the drop off short stay so cannot comment. The only negatives: Airport food prices. Same as everywhere but the quality has always been fair to good. So no complaints. There are normally complimentary newspapers in the mornings, and Toilets etc have always been clean on the times I have had the need. Generally I think if you are a little savvy and do not expect first class treatment for a minimum cost then Stansted is a great value for money airport.



LONDON STANSTED AIRPORT customer review :  31 July 2013 by J Isaac    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst airport I have ever used coupled with Ryanair make it an experience to be avoided at all costs. The security staff behave like MacDonalds rejects. On 3 occasions have nearly missed flights despite arriving earlier and earlier. The whole customer service is appalling. Everything is designed to pick your pocket. The final insult was to have to pay £5 to get to a flight purely because they have deliberately created massive queues at the security checks with insufficient staff, (and what staff they have are rude and ignorant). Makes Heathrow and Gatwick look like model airports.



LONDON STANSTED AIRPORT customer review :  29 July 2013 by A Mein    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The new owners have not changed the drop off/pick up arrangements to the old highly efficient system that existed about 2 years ago. I picked up my sister who has a disabled badge at the airport who is unable to take her case to the car. To reach the short pick up area she also has a long walk from the terminal. The problem is I cannot leave the car unattended, even for a minute to help her as the patrol van will immediately start to put it on a tow away truck and then demand £180 to release the car, the whole arrangement is totally disabled unfriendly. I am not sure how this complies with current legislation on disabled access. If this airport are going to improve their performance they will then need to have attendants available on request with wheelchairs in the terminal to escort disabled people to the pick up point and wait with then until their transport arrives. Also the vehicle "police" who operate at the pick up point need to be instructed to not impound any car where the person being picked up holds a disabled badge.



LONDON STANSTED AIRPORT customer review :  16 July 2013 by Colin Gibbins    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Worst experience in an airport ever: Allowed over 2 hours to get onto a 6.30am flight. Firstly queued in the car park to be charged for dropping off - nice new touch to fleece the public. Absence of any organisation in baggage drop off area - "queued" (more like crowded) for over an hour. Queued again for security check - with everyone stressed as flights nearing gate close, people cutting through cordons, no-one in charge. Ran to gate at the far end of the terminal, just in time to catch our flight. Returning from Naples, no queues, clean, efficient airport, friendly staff, well organised.



LONDON STANSTED AIRPORT customer review :  8 July 2013 by V Brown    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have long been of the opinion that Stansted has no concept of customer care. The whole place seems vaguely grubby, staff are frequently rude and security is a nightmare. However, dropping off or picking up passengers was always fairly simple. To drop off, you drove up to the terminal, your passengers got out (under cover), you drove out. To pick up, you drove to the pick-up zone, your passengers got in, you drove out. Not any more. The whole thing has become shambolic. This morning I drove my husband to Stansted, with the objective of dropping him off at 5 am for a 6.30 am flight where he had already checked in online, but we were allowing at least an hour for him to get through security (see earlier comment about security). Arrived at 5 am, discovered you could no longer drive up to the terminal and then took another 10 minutes to get to the so-called drop-off area, where we were confronted by vehicles in the parking areas on both sides and also in the central lane, which explained why there was a traffic queue trying to get into the drop-off area in the first place. As there was absolutely no chance of parking properly, my husband got out and then wended his way through the melee. Fortunately, he had no luggage to impede him. If the drop-off zone was properly sign-posted, perhaps the log jam in the first lane would not occur, but at the same time, you cannot blame people for wanting to be as close as possible to what is anyway the far end of the terminal building. This morning was dry and warm, so not a problem, but in inclement weather with luggage? I wonder whether the designers of this chaos have ever tried it out as paying customers. In my book Stansted has gone from mediocre to completely shambolic.



LONDON STANSTED AIRPORT customer review :  5 July 2013 by Ann Cox    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is my 2nd time using London Stansted airport and be sure that I will never use this airport again. The security staff are very unprofessional and obstructive. Expect a delay and unnecessary checking of your luggage if you question them. You feel as if you have gone back to school days. This is a very cheap layout inside the airport. Be sure to arrive at 4hrs before your flight departs, security is slow, unhelpful and rude. My 1st experience was similar and most definitely will avoid using this airport.



LONDON STANSTED AIRPORT customer review :  27 June 2013 by A Rutherford    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Sale of Stansted by BAA to Manchester Airport Group seems to have been a disaster, what had been a pleasant, well managed airport has descended into badly managed chaos in a very short time. Charging for drop off in the area close to the terminal was charged at££2 for 10 minutes - but only advertised on small sign after entering area. Generally signage was poor and amateurish - change machine did not accept debit cards, ticket machine - what for? no ticket issued at entrance. Exasperated finally approached exit barrier, relief to see cards accepted was short-lived when no reaction from machine at barrier - good 5 minutes before someone finally answered call to be told that that barrier was not accepting cards and to try another. Reversed out of lane and into next - barrier not working but at least display said cards not accepted; only at third barrier was I successful. Stansted seems to be descending to the levels of Luton.



LONDON STANSTED AIRPORT customer review :  12 June 2013 by Ben Stevens    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I use Stansted regularly (and will continue to do so unfortunately). My advice is to arrive at least 4/5 hours prior to departure. Security were announcing that bags they wished to inspect - would take 1 hour for someone to get round to you - a poor passenger about to embark on their honeymoon complained as they would miss their flight - who subsequently did, and left security. Do not question security, otherwise they will purposely become obstructive as many of the passengers found. Set down costs £2 for 10 minutes, but there are traffic marshals appearing to slow the whole process so you end up staying over 10 minutes. This, as found out, incurs a large fine - so if you stay any longer be sure to bring your credit card which is accepted in all their machines. Plastic bags must be Stansted approved plastic bags, so expect to pay 2 pound for this, even if you are using a bag given to you from another airport (including London Heathrow). When I called to complain about the parking situation, was told "its the rules sir, and if you have a problem with our charges perhaps you should use a different airport".



LONDON STANSTED AIRPORT customer review :  10 June 2013 by J Warren    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Having used this airport many times, I have noticed that its standards have dropped dramatically since 2007 and it is clear that the new owners, MAG have a lot of work to do to restore Stansted to its former status. The experience itself is alright, but there's no 'wow factor'. What Stansted really does need is a greater mix of airlines, especially to long haul destinations such as New York or Dubai as there are currently no long haul flights from Stansted. Once services like these are introduced, this will save many passengers having to use the busier, congested airports like Heathrow and Gatwick. Furthermore, we tend to travel to Romania frequently and it would be good to see carriers like Wizz Air introduce a Stansted-Bucharest service which would save us the hassle of using Luton airport. Clearly, Stansted has a lot of potential to attract future long haul growth and new airlines besides Ryanair. Once MAG improves the terminal and its facilities, I am confident that Stansted will improve and become more appealing.



LONDON STANSTED AIRPORT customer review :  10 June 2013 by A Martin    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

I use London Stansted frequently since I find it by far the best of London's airports, or indeed the UK. It is significantly busier departing in the morning and arriving in the evening yet the airport still maintains its level of great customer service. This is through consistently having short queuing times at check-in, security and passport control as well the provision of a wide range of shops, restaurants, food and drink outlets throughout the airport plus a wide range of other useful facilities. Flight information screens are very clear and easy to follow and are closely located to all areas whilst staff are also very friendly and helpful, making the airport even more stress free. Without fail, the terminal is always immaculately clean and still remains fairly spacious as airports go at the busiest of times. Public transport to the airport is good but could be better. Rail services are regular and run directly from the Terminal Building but 45-50 minutes into London is a little long. Road access however is great as the M11 and A120 is always a breeze of a journey and rarely congested, unlike the M1 and M25 serving other London airports. The only real criticism I have is the lack of choice of airlines since it is nearly all Ryanair and Easy Jet, but overall, London Stansted is a fantastic airport which I would highly recommend.



LONDON STANSTED AIRPORT customer review :  10 June 2013 by A Kelly    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I was flying from Stansted to Malaga on Saturday 8th June 2913 and in all my 50 years of flying, I have never witnessed such a complete shambles at security. The queue was more like a queue you would find at a premier football match than normal airport security. The end result, it took nearly a full hour to get through and I missed my plane, despite checking in on line. I have never missed a flight before and would suggest that 'flyer beware' if you use Stansted as your preferred airport.



LONDON STANSTED AIRPORT customer review :  28 May 2013 by Z Mamon    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

We used Stansted for the first and last time! Ridiculous charges for drop off and collection. Difficult to find a trolley. Once inside the terminal impossible to move. Long queues for check in, security and at the gate. Filthy washroom areas. Difficult to find a seat in the waiting lounge. The airport has all the facilities: bars, snack bars, restaurants, shops, duty free but the space within is very restricted and bumping into people was not uncommon.



LONDON STANSTED AIRPORT customer review :  6 May 2013 by David J Hook    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

First Time I have used 'Express Drop-off' area having used the airport for years (since my honeymoon in 1973). This will be the last time I will use this airport! The recent change of drop-off is nothing but a transparent scam to raise even more money from the abused traveller. It is unpleasant and at £2.00 for 10 minutes so exorbitant that it ought to be in Westminster. Add to this the very threatening presence of a vehicle removal company, it is just another example of how little the operator cares for the traveller as opposed to their money. Everything at the airport is aimed solely at taking more and more cash, from the inadequate seating (except in refreshment areas where effectively you pay to sit) to the excessive number of shops taking up space that could be used by any caring operator to make the public more comfortable. What a rip-off!



LONDON STANSTED AIRPORT customer review :  15 April 2013 by P Kane    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have just returned from Stansted airport to see off my mother-in-law and son who were flying to Germany with Ryanair. Having checked in online, I was not expecting the lengthy queue at baggage drop off. After waiting about 45 mins to drop off one suitcase we proceeded to the departure security gate. Another lengthy queue and delay. When my mother-in-law (who is 80 years old and disabled) and my son (16 years old) reached the front of the queue, they were directed back to the fast track lane as she has a metal walking stick (single crutch.) My son was informed he had to accompany her as they were together. We went to the fast track desk, only to be informed my son had to pay £5 for fast track. The girl on the desk would not listen to our explanation that my son had been told to come here and he had to carry his grandmother's hand luggage, but we refused to pay the charge. They would not listen to reason. Eventually a supervisor arrived who sensibly listened to us and apologised that we had been given incorrect information. She took my mother-in-law and son through. I have never experienced such a stressful time just dropping someone off for a flight and I will never use Stansted Airport again. I'd rather pay more and travel further than deal with uncaring jobsworths.



LONDON STANSTED AIRPORT customer review :  21 March 2013 by M Keller    (Ireland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Flew from Stansted for the first time in 2 years. (Having used Stansted regularly over the past 15 years before that) I noticed a steady decline in the airport. I couldn't be dropped outside the door of the airport anymore. Forced to pay £2 for 10 mins, to park in the car park, just to get my bags out. I have a leg injury and wasn't pleased that I had to walk all the way up to departures. The trolleys are coin operated and having spent the last of my change already, had to go without. Check in was fairly smooth and friendly but then to security. Queues were unbelievably long. The line took 30 mins to get through. I am used to traveling and had my laptop already out of the bag etc but the security woman still insisted on asking me several times if I had a laptop. Through security I went to Starbucks to get a coffee, staff were exceptionally rude, making it clear that you were an inconvenience to them. The duty free and shop selection is quite good but flying Ryanair, I couldn't buy anything with their strict cabin baggage allowance. I was disappointed at the lack of free wifi, a facility I have encountered in the majority of airports across the world. £1 for 10 mins internet is excessive I think. A long walk to the gate and a lot of bag checking and weighing by Ryanair staff, more sets of stairs and I was finally onboard. Glad to be leaving the airport and the stress behind. I am very disappointed at Stansted, it used to be a lovely airport to fly from. It's extremely stressful now and the customer service, in general, is very poor. I will avoid Stansted in future.



LONDON STANSTED AIRPORT customer review :  5 March 2013 by N Smith    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Having returned from newly renovated Billund Airport in Denmark early on Monday morning, we returned to a very tired and shabby looking Stansted. The new passport entry facility for those with the new type of passports only let two out of each ten people through the automated gates, the others having to queue like the rest of the hordes of arrivals. The people in security are surly and unhelpful using gestures to move people around the poorly marked areas where you are meant to wait for your fellow travellers who have failed to negotiate the automated gates. Compare this to the English speaking security guard who stopped me in Billund to check my case who apologised for keeping me waiting and could not have been more courteous. The ride back to the mid stay car park in the bus with the faulty speakers so you couldn't here the driver's instructions to be charged £51 for three days and then to see the litter blowing around the access roads is a terrible advertisement for visiting the UK.



LONDON STANSTED AIRPORT customer review :  26 February 2013 by R Morney    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I've used this airport around 6-8 times in the last 12 months. It gets very busy on a Saturday morning (departing) and Sunday evening (arriving). On the last 3 occasions I've used it I've done arrival only, on a Wednesday or Friday at approx 10pm. One these 3 occasions there has been no queue for passport control and I've been out and away easily. On the few occasions I've landed on a Sunday evening (approx. the same time) it's been a different story - the arrivals area has been packed with long queues for passport control. So I'm giving a good satisfaction score for my recent arrival experiences, and I won't be planning a Sunday evening arrival in the near future!



LONDON STANSTED AIRPORT customer review :  24 January 2013 by R Haddock    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I use Stansted currently 4-5 times a year, and in the past more frequently. Unfortunately it is the only London Airport that has flights to my regular destination. Public Transport links are poor and overpriced as far as rail services are concerned - particularly if trying to get to the airport from the south coast for a departure before 10am.  Bus services to/from central London reasonably priced and frequent, but the same problem of how to get to Central London early enough by train to reach Stansted for a pre 10am flight.  The terminal is tired and not a good advert for Britain, particularly as on exiting the arrivals hall passengers find themselves in a burger bar.  It is not any better when you step outside under the canopied area as it stinks of cigarettes. Toilets too few for passenger numbers overcrowded and not cleaned frequently enough. Security checks often suffer from overcrowding and can be slow.  Charging £1 for plastic bags is a rip off.  Border Control overcrowded - queues frequently spill into the corridors approaching the area and staff in recent times seem to have been generally trained to be officious in their demeanour rather than official - a polite smile and thank you costs nothing and does not in any way inhibit a person's ability to do their job properly.



LONDON STANSTED AIRPORT customer review :  28 December 2012 by B Hemsley    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Having used this airport many times in the past, they have changed the set down area. The old system of a separate road that worked successfully has been closed to only "authorised" vehicles and is now empty. You now have to use an Express set down area with a charge! This is unclear until you have passed it and the confused motorists are harassed by a Parking Enforcement vehicle! The early morning drop off became a stressful experience which I will not repeat - other Airports will benefit. It does not take a genius to work out how much "simple revenue" is being raised for an inferior service. My main objection is that it takes much longer for a simple drop off. The old system was superior.



LONDON STANSTED AIRPORT customer review :  17 December 2012 by P Mahaffey    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Sadly this is an airport which arrogantly seems to think its customers owe it thanks, and which is not aware that there's a choice. The facilities are tired, the security is slow, aggressive and pedantic. As for drop off and collection, you cant get near the airport building now without huge extra charges (eg over £5 added to valet companies' charges, £2 for car access both for dropping off and for pick-up, with punitive rates if you over-run). Its all dressed up as some kind of ecological drive to discourage travellers arriving or departing by car but in truth its just a financial scam. Its a thoroughly unpleasant airport and deserves to sink, probably along with its main user Ryanair. I use Stansted over 30 times a year because I need to go to a destination only served from there. But rest assured, if there comes a choice!



LONDON STANSTED AIRPORT customer review :  29 November 2012 by K Ekerete    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Great infrastructure, but is mismanaged. Fleecing the passengers of their money seems to be the primary concern. They actually charge people 1 pound for the see through bags for security check. They also charge GBP1 to use scales to ensure that your bags are not over weight limit and have the most expensive left luggage fee I have seen (10 pounds a day). On my visit the toilets were filthy despite the airport being very quiet. I saw no attendants. Shame on you Stansted airport.



LONDON STANSTED AIRPORT customer review :  21 September 2012 by Peter Cullen    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Some good things, some bad. Departure generally a good experience, security queue less than five minutes with helpful and pleasant staff, staff in shops and cafe friendly. Arrival though was very poor: first we were kept waiting on the aircraft for 15 minutes as 'the terminal doors were locked' in mid-afternoon (was nobody expecting us?). There then followed a very long walk indeed to the truly dreadful passport control area (always extremely crowded), we joined the queue for the automatic readers though an official said it would probably be quicker to queue for a conventional check - he was right. The long-stay car park is very expensive given its distance from the terminal (a 10 minute bus ride) and has the most confusing numbering system for the bus stops known to man - as I have said before, be very careful to note exactly where you park your car and which bus stop you use.



LONDON STANSTED AIRPORT customer review :  15 August 2012 by Gary Smart    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Great airport and good customer service. Just needs a refreshing uplift don't think anything's been done in 10 years!



LONDON STANSTED AIRPORT customer review :  8 August 2012 by Anna Kleinzahler    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I use this airport frequently and think on the whole it is pretty good. It can get crowded first thing in the morning between 5-8am) and on Sunday evenings, but otherwise I find I just have to wait a few minutes to drop off my luggage and 5-10 minutes to get through security. I have found the staff polite and helpful. On the return flights the main problem is at passport control where there can be a lot of people particularly if several flights arrive at about the same time. The automatic passport machines seem to be temperamental - sometimes they recognize me and sometimes not. Luggage is usually on the belt in 15-20 minutes. Car parking as at just about all airports is expensive. It sometimes has cost me more to park the car for a few days then I've paid for the flight. Free and fast wi-fi is common in many airports in Europe (Paris, Munich, Vienna) and it should be also at all of London's airports.



LONDON STANSTED AIRPORT customer review :  1 August 2012 by T Dan    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This was a great airport when it opened but awful now. Security staff unfriendly and departure lounge area really crowded - seems Ryanair passengers are held there for as long as possible, while the non-Ryanair piers connected to the transit appear under used. Good point was swiftness through passport control, I must have been lucky from seeing other reviews. Such a shame as this is a great building and has been badly neglected.



LONDON STANSTED AIRPORT customer review :  26 July 2012 by Mark Evans    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The early Friday morning rush was already over, but it still took some 25-30 minutes to negotiate security. This is unacceptably slow and reflects not enhanced security arrangements but simply poor organisation. Of the nine scanners installed, just three were in operation. By the time I had completed security procedures, there was no time to sample the "retail experience". If I were a retailer paying top-dollar rentals at STN, I would be wanting a word with the Airport Management about its failure to deliver customers.



LONDON STANSTED AIRPORT customer review :  9 July 2012 by J Ingram    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

It would be a lovely airport if it wasn't for Ryanair's inability to check in, board or disembark passengers in an orderly, efficient manner. They ruin the airport. It is easy to get around with very little obstructions from drop- off to gate and a decent selection of shops, but with pretty much only 1 toilet after security it bulges with the thousands that pass through every day. Its when you get to the gates were the real problems star, they are basically long strips with not enough room for queuing and seating throughout. On the up side however it is kept very clean and immigration staff are cheerful and efficient.



LONDON STANSTED AIRPORT customer review :  18 June 2012 by P Limmack    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I am a fairly frequent air traveller but have nver witnessed such crass ineptitude as I did at Stansted airport on my trip this week. At check in for the outward flight only half of Ryanair staff were at their posts when the desks opened, queues were mixed up with no member of staff helping or organising the queues. On arrival back at Stansted the custom checkpoint was inadequately manned resulting in it taking over 1 hour to clear customs and this was 'normal' according to the only member of staff who spoke to anyone. Pity help anyone arriving for the Olympics, they had best bring a sleeping bag.



LONDON STANSTED AIRPORT customer review :  11 June 2012 by S Hesketh    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Mixed feelings about this airport - very affected by your flight time. If on an early flight you will find terrible overcrowding in the airport retail, food sector areas because flight gates are not announced until 45 mins before departure. With so many budget airline flights leaving between 6am and 7am expect chaos which is a shame since food and retail outlets are very good. Why they will not let passengers go to gate early where there is plenty of seating is beyond me. Likewise if you land late evening expect very long queues and indifferent staff at border control, 30-45 minute wait normal. Dominated by cheap flight airlines, only fly from here if flight price worth it. How any further expansion of the airport or a second runway be considered is beyond me, believe BAA has to sell this airport and lack of any further investment obvious.



LONDON STANSTED AIRPORT customer review :  2 May 2012 by P Vice    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I had always been happy with Stansted before, Friday night, took almost 2 hrs of queuing before my girlfriend could get through passport control. Only 6 desks open and hundreds and hundreds of people queuing right down the corridors leading to the hall. Visitors will hate the UK before they even step foot outside the airport. What made it worse was there was no announcements or info given out so everyone was just standing waiting, wondering what was going on when flights had landed so long before but still no sign of their friends/family.



LONDON STANSTED AIRPORT customer review :  1 May 2012 by Adam Wood    (Spain)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I fly from Alicante to the UK (Essex) fairly often. I usually go into Stansted as it is cheaper, but after the last few times, will be paying the little extra to use Southend. As others have mentioned, a large percentage of the staff would benefit from some extra, or just some, training in the art of customer service, particularly the immigration staff, who appear at times to take great delight at the expense of the so called customers frustration.



LONDON STANSTED AIRPORT customer review :  25 April 2012 by John Wilson    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flying out Thursday no problem - flying back Sunday 22 April very different. Locked in narrow steel corridor before being allowed into hall for passport control, massive queue, when got to desk I politely queried what was happening, I was she was just doing her job, looking over her shoulder 2 police in full regalia laughing at us, no apology, just treated like animals, appears either staff or facilities not adequate - will try to avoid this airport.



LONDON STANSTED AIRPORT customer review :  18 April 2012 by A Beech    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Flying out from Stansted was ok, but how rude are the staff! The experience when I arrived back from Gran Canaria at 11.40pm on 14 April was dreadful. It took an hour to reach border control, having been held in a series of very crowded and stuffy corridors and treated like cattle. At every turn, we came across more rude staff who's only explanation for the ridiculous delays was '5 flights all arrived at the same time'. This is an airport that can no longer cope with the volume of flights that come and go and I will try to ensure I never set foot in the place again until they do something to improve the experience for arriving passengers.



LONDON STANSTED AIRPORT customer review :  27 March 2012 by Gordon Jackson    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I now actively seek flights that do not depart/arrive from this airport. Outbound early in the morning was ok, security reasonably swift but staff are bluntly rude at all stages. The fee for plastic bags if the one you have is 'the wrong size' is plain gouging. Customers are treated as an afterthought. From being unloaded from aircraft, to being held in corridors, while herded out back onto busses, to be transferred to another in-bound gate. With no explanation as to why we went up and down at least 4 escalators and walked for 10 mins. Staff training of customs officers at passport checking, another unwarranted delay. The signage is appalling. Do not attempt to navigate into or out of this airport in less than 60 minutes.



LONDON STANSTED AIRPORT customer review :  22 February 2012 by S Timms    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I use this airport and have no problems every week, it seems people still do not understand all liquids must be in a plastic bag out of your hand baggage and then wonder why they get a bag check, I am asked so many times if I have liquids before I put my bag through the scanner. Do as you are asked and you will not have a problem! The airport itself is looking tired and a bit dirty but on the whole is ok.



LONDON STANSTED AIRPORT customer review :  1 November 2011 by Yevheniy Kahanovych    (Ukraine)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

I used Stansted for midday flight, and was quite pleased. Last week I was leaving at 7 am so arrived at 5am. The airport was packed, 50 planes were leaving around the same time. No problems with signs, no trouble using bus station, but when it came to security search it was terrible. When into the scanning hall, staff were polite and fast. They are so inefficient about scanning laptops! When in the lounge it was absolute madness, many flights were shown as "wait for boarding" without gate numbers. Hundreds of people waiting by the screens, crowding and creating huge backlogs. My gate was called 15 minutes before departure together with 5-6 other flights. Hundreds of people went to the shuttle train which is capable of carrying up to 200 people, but not the 1200 hurrying to the gates on short notice. Overall the facility is clean, with plenty of eateries, good signs and transportation connections, but horribly overused and very stressful.



LONDON STANSTED AIRPORT customer review :  30 October 2011 by T Haw    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Very late for a flight, I needed to get through the scanners and run to the gate before it closed. I had forgotten to put my deodorant in a plastic bag. They diverted the backpack and made everyone wait for over 20 minutes while they slowly went through all the bags they were diverting for a hand-check. The airport was almost empty but we were hugely congested. I begged them to let me take it out and throw it away, they refused and kept on at an exasperating, plodding place. I warned them they were going to make me miss my flight, they didn't care and refused to help. I missed the flight by several minutes. I will avoid Stansted at all costs for any future flight - it breeds petty tyrants and hasn't heard of customer service.






PAGE

1 2 3 4
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2012  Copyright Skytrax