STANSTED AIRPORT review : 2 August 2008 : by R Hopkins
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Customer Rating : 2/5 |  |
What can be said that hasn’t already been said? There’s always a worrying wait for the car park
bus, then a long journey. If you’ve not done it yet, allow 40 minutes in case you’ve just missed a
bus. Exit signs out of the car-park are inadequate, even when it’s an airport you know.
Outbound journey was delayed on 29.07, so there was a gate change and inevitable rush to join the
new queue, not popular with ‘first come, first board’ airline passengers. The return journey was
also delayed, resulting in a half hour wait on the tarmac. If the passengers knew what time the
rescheduled landing was, it’s a bit worrying that Stansted didn’t and so did not have ground staff
available. What if there had been an emergency? It can be no surprise to the airport authorities
to find a plane has landed. Just hope it’s not two at once that are late which, given that the
delays were attributed to air traffic control, seems pretty likely. Passport control is an utter
insult, with a scrum to join the queues while non EU citizens get through with little delay. There
are no toilets in the area, which is also a disgrace after delays. Avoid the toilets in the baggage
area! The ladies’ toilet stank of urine and the cubicles are tiny, even for a fairly small adult.
Once through passport control without luggage, it’s a matter of luck how long it takes to get to
your car. Last night (31.7.08) it was a fairly typical one and quarter hours from landing to car,
longer than it took to drive the 60 miles home. Stansted expand? It can’t cope now, so forget it.
STANSTED AIRPORT review : 28 June 2008 : by W Robinson
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Customer Rating : 4/5 |  |
I was pleasantly surprised that for our journey to and from Stansted, how well everything went. I
found it superior to Heathrow. Security fine, immigration fine, and airport facilities were good.
My expectations weren't high, but really, there was nothing I could complain about.
STANSTED AIRPORT review : 27 June 2008 : by G McNab
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Customer Rating : 4/5 |  |
I was surprised to get through Stansted security into the departures lounge in about ten minutes
flat. There seemed to be more scanners working and staff ensured the passengers were divided up
between those open. Thankfully I did not have to take my shoes or belt off either so I found myself
airside without the ordeal I remembered from a previous visit. It is worth noting Boots the chemist
has a retail outlet airside as well as landside and both have the ‘Meal Deal’ at the food section.
One can pick a snack, a sandwich, wrap or salad plus a drink for £3.49 which is much cheaper than
many of the other airside outlets. The gents toilets could maybe do with a bit more cleaning but all
in all it was a nice easy journey through the airport.
STANSTED AIRPORT review : 10 June 2008 : by Alasdair Brooks
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Customer Rating : 3/5 |  |
While hardly the best or most exciting airport in the world, as a local resident (I live 15 minutes
away by train or bus) I find it perfectly adequate, even while hoping - as someone who lives under
the flight path - that it doesn't expand further. Yes, it looks a bit like a permanent construction
site on the inside, and yes it can be crowded, but I prefer it to Heathrow. On the other hand, I
never use Ryan Air or Easy Jet (my last flight from STN was on Turkish), so maybe this helps. I've
never had a problem with immigration or security, and I even like the little trains from the main
terminal to the gates. Stansted is nothing special; there are better airports in Europe, and it
can't hold a candle to the major Asian airports, but it's certainly better than most American
airports of similar size.
STANSTED AIRPORT review : 3 June 2008 : by Antony Barker
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Customer Rating : 1/5 |  |
Arrived back in UK on Friday afternoon and was met with a huge amount of people waiting to go
through the UK/EU passport control. Joined a queue and waited my turn. Noticed that the queue to
my right, the first queue nearest the 'Other than UK/EU passport holders' was progressing much
quicker. When I eventually got to the desk I noticed that the queue to my right was being handled
by three immigration officers whereas the rest of the queues were handled by one. When I mentioned
this to the official on the desk was met with rude, arrogant, unhelpful reply. (Great to be back in
UK!). Why does Stansted airport treat UK/EU passport holders so poorly whereas the rest of the
world go through immigration quickly with minimal delays? Will certainly look to use airports, other
than Stansted, in the future. Immigration at Stansted is one big let down!
STANSTED AIRPORT review : 6 May 2008 : by J Day
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Customer Rating : 1/5 |  |
Until recently, Stansted airport has offered a reasonable arrival experience. Now however, it has
become a nightmare! Going through passport control recently took me two hours (at 11:30pm!), and a
few weeks later, an hour and a half (also in the evening). We were herded like cattle, standing
shoulder to shoulder in a cramped and badly ventilated area, with queues and staff moving at snails
pace. Avoid it at all costs!
Stansted Airport review by R Hopkins
8 April 2008 Customer Rating : 
Stansted travelling to Dublin. A worryingly long wait for the transfer coach, even by STN usual
standards. Check-in queue very slow, but security went smoothly. As so often, there was virtually
no shopping time and the gate number changed. However, as frequent travellers, this was no
surprise. The return journey from Dublin made a pleasant change, as there weren't the same
immigration formalities. I'm not sure that this is actually the right thing, however, in the
current climate. The return coach transfer was a bit quicker than on recent occasions.
Stansted Airport review by Gavin Stewart
22 March 2008 Customer Rating : 
Second time through Stansted, and again I had big trouble with the pick-up procedure at Arrivals.
For a first timer, you will need to keep your wits about you. After collecting your bags, you face a
very, very long trip to retrieve your car from the Long stay. Expect your wife and kids to wait a
good 45 minutes for you to return. The problem is, the pick up point is effectively outdoors and
your companions may freeze to death waiting for you. But if they wait in the terminal, how are you
going to find each other once you return etc.? In practice, you have to negotiate some confusing
signage to find the 15 minute pick up zone, amongst many similar zones. Choose the wrong one and
you've got another lap to do. Once parked, sprint as fast as you can to find your companions in the
airport - the clock is ticking. Sprint back down again with all your trolleys, then the next
challenge is to find your car. Stansted offers you a number of exit points, all designed identically
and impossible to distinguish from each other. You will come out at the wrong one, the coaches, Zone
XX, eventually you find your car. Load up as fast as you can, and sprint back to the ticket machine
before the 15 minutes expires. If you're lucky, you will make it. If you're unlucky, the queue at
the ticket machine will be too long. And the object of all this? Is to obtain £1 from you.
Stansted Airport review by Francesco Gherardi
20 March 2008 Customer Rating : 
I usually use Stansted to go in London because there is a cheap flight from my city (Forlì). But to
be honest , Stansted is not really a confortable airport - it's far from the city (45 minutes by
train) and the organization of the staff isn't one of the best. The baggage check out is so long.
Stansted Airport review by S Gaudicheau
19 February 2008 Customer Rating : 
I was surprised how smooth my arrival was at STN. I think that coming before 7am might help. The
shuttle train brings you to emigration, I was the 3rd one in line for EU passport holders and off I
went into the Stansted Express. Impossible to miss from the arrival area.I admit that the train is
old but it does its job leaving and coming on time and that's all I'm asking.I left London pretty
late the same day and I was just on time even if there was a long queue at the security and now
there is a second shoes control. I really can't complain but I might have been lucky twice the same
day, so for me 3 stars.
Stansted Airport review by D Burkett
31 January 2008 Customer Rating : 
I use the Stansted Express every day, as I work at STN - in cargo I might add. What strikes me is
how embarrassing it can make me feel when visitors to the UK get on an ageing, dirty train and have
to pay an extortionate fare to travel less than 50 miles to London. The platform escalators are
frequently broken. There seems to be large puddles forming everywhere lately, as a result there are
cones placed all over the place - just in case you couldn't see the small lake forming in front of
you! The platforms, seating and decor are grubby and there is a distinct lack of information
screens. The station feels like a multi-storey car park! Come on STN and Stansted Express. I am
lucky as an airport worker that I get discounted travel, but even what I pay seems a lot - fix the
leaks, clean the place up, buy some new trains and charge a realistic fare! It is embarrassing that
hundreds of thousands of visitors' first experience of our country is of a badly run, badly
maintained service that costs a fortune!
Stansted Airport review by James Lewis
29 January 2008 Customer Rating : 
NotHad the misfortune to fly from STN yesterday. Only 10 minutes to check in, but 40 minutes in the
security queue. Pity the people in front of me, whose small son needed the toilet. Half the X-ray
machines were unmanned, although there were some security staff hanging around with nothing better
to do. Didn't have time to complain, so straight to Pret for inflight sandwiches, no time for
shopping. Another disaster area: they only had two left, and obviously the staff couldn't care less
about restocking. "We'll try and get some sent over, if you'll wait" one said, in an effort to be
halfway helpful. Hello! This is an airport; people haven't got time to hang around, especially after
40 minutes at security. One star? Minus several hundred stars!
Stansted Airport review by Ciaran McCafferty
29 January 2008 Customer Rating : 
I've passed through Stansted on a number of occasions over the past few months, usually on Friday
evenings or Saturday mornings, and typically returning on Sunday evenings or nights. Stansted
Express is pretty dreadful, with about 1 in 4 journeys running to the timetable suggested, and the
trains themselves are old although usually clean. I tend to use online check in and travel with hand
luggage, so I can avoid the snaking queues for check-in and head straight for security. My general
impression is that this is improving, I would say 10-15 minutes is the typical wait I have endured,
which is acceptable to me. Airside there is little to do, but the concourses are kept reasonably
clean. Returning from the UK or Ireland to Stansted means that passport control thankfully does not
apply; the queues for the border posts are invariably thronged on a Sunday evening. Overall, I
would say STN is just about keeping its head above water; hopefully the extension will provide some
relief.
Stansted Airport review by Charles King
22 January 2008 Customer Rating : 
Not a pleasant experience. The main problem with STN is that it is running way over its capacity,
with the airport running out of places to sit down even on a (presumably relatively quiet) mid
Friday afternoon in January. What it must be like at peak times, I dread to think. However, it did
take only about 15 minutes to get through security outbound. Note that once in the main terminal,
you can't go to use the lounges (which are in satellite 1) unless your flight is departing from
those gates as there is no way to return to the main departure hall (so e.g. Priority Pass is
useless). On return at 10.30 Sun night, having sprinted past other passengers on our flight and on
others, we were held for about 3 minutes in the previously mentioned corridor before we could join
the queues to get through customs. It took us about 25 minutes to get to the front of these queues
despite all available desks being open. Presumably those behind us were still stuck in the corridor.
Then went straight down to the Stansted Express. This did run on time, but the train was filthy,
seats were missing etc. I felt quite ashamed that this is some visitors' first view of Britain.
Stansted Airport review by Anthony McElligott
15 January 2008 Customer Rating : 
I travelled through Stansted yesterday - arriving early morning from Shannon and leaving later that
day for Berlin. The airport is still a mess, tacky and over priced; the security is petty minded and
downright punitive. I don't carry luggage so I was not affected; but I noted how security at the
entrance to screening were weighing bags on little scales to ensure they were all exactly under
10kgs, and if so, then measured them! Dozens of irate and confused customers were being sent back to
check-in - where, as some protested, their bags had been previously cleared to go as cabin luggage.
Who decides these rules? The connection from the airport into London was a complete shambles: the
cost of a cheap day return to Liverpool St was £17.40 but the train only ran as far as Tottenham
Hale where I had to change on the underground at an extra cost. The underground itself was not
functioning due to engineering works. Thankfully my friends drove me back to the airport later. By
contrast, Schoenefeld is well-run and clean; security is discreet and transport into the city costs
just 2.10€ single for roughly the same length of journey as Stansted to L'pool Street and runs late
into the night.
Stansted Airport review by Katherine Prior
23 November 2007 Customer Rating : 
I was disapointed first at the filthy, rundown state of the Stansted Express from Liverpool Street
Station and then on arrival, at the very grotty condition of the women's loos. Several of the doors
did not shut, loo seats were missing, and, most extraordinary of all, only one out of about six or
seven taps was working. Having finished queuing for a tap, I then had to queue 25 minutes to get
through security. (My recent experiences at Heathrow 3 have been queuing times of less than 10
minutes.) There were unmanned x-ray machines and apparently unoccupied staff, and those staff who
were on duty seemed exceptionally poorly trained in knowing how to cope with pushchairs. They need a
dedicated queue for pushchairs, wheelchair users and other mobility impaired people, and late
boarders, so that the regular queues are not repeatedly held up by someone rushing through at the
last minute or by some poor parent trying to wrestle with babies, bags, toys, coats, pushchairs and
plastic bags of liquids, whilst also having to sample pots and bottles of babyfood!
Stansted Airport review by Matt Battersby
14 November 2007 Customer Rating : 
For once, a reasonable experience at Stansted - a rarity these days. Outbound can't blame BAA on
ridiculous queue for American Airlines check in; security quick and not too surly. Gate lounge space
bit small for full 767. Return passport control very quiet at 10am with all desks fully manned.
Stansted Airport review by G McNab
9 November 2007 Customer Rating : 
Poor old Stansted. Once a shining example of an efficient, functional airport now a victim of it's own
success. Even at 15.30 the queues for security were enormous. From joining the queue to reaching the
x-ray machine took me 46 minutes. I timed it. Some queues seemed to have two x-ray machines and move
slightly quicker. Mine had only one. I don't think anyone objects to security in this day and age but
it is frustrating to queue for so long and then see so many unmanned machines.
Stansted Airport review by Simon Rickman
1 November 2007 Customer Rating : 
Travelling to Dublin with Ryanair, took over 45 minutes to get through security. At peak time, nearly
200 people in each queue, plenty of empty x-ray machines ready to use and alleviate the problem.
Plenty of BAA staff standing around having a chat, maybe off duty but go and have a party somewhere
else it does not leave a good impression. No attempt to get people through who have a flight boarding
soon, no announcements, everyone in the queue moaning. Need more staff, not more shops - absolutely
terrible service from BAA, took me the same amount of time to get through security as it did to drive
from home. Will not fly from Stansted again, which is a shame as it is a beautiful airport, just run
like a shambles.
Stansted Airport review by Paul Smith
1 November 2007 Customer Rating : 
This airport is getting worse and worse. Returned from Szczecin on Sunday afternoon only to be held in
the walkways and tunnels while waiting for passport control. Very humid and crowded with very little
control. Constant messages stating that waiting in the corridors helps the arrivals process. How can
waiting in a humid corridor help the process?? It just makes people stressed, tired and angry. When we
finally arrived on the upper levels where the security checks are, only half of the stations were
manned. This is clearly not an acceptable situation BAA. Our London airports are becoming more of an
embarassment to our country. As for the 'tougher' checks on the passports, the lady who checked ours
gave it a quick scan, checked my photo and gave me it back. Considering how quick they look at the
passport, a fully manned passport control would easily improve the speed at which people can get
through security. We are constantly paying more airport taxes, the least we can expect is to see some
improvement for our money.
Stansted Airport review by L Doran
9 October 2007 Customer Rating : 
Airport security - what a joke! I realise that in these difficult times we all want to be safe and
have to accept a certain amount of inconvenience to facilitate this, but my experience on Monday 1st
Oct. was positively 'pythonesque'. In my hand luggage for the trip was my make-up bag (surely a
necessity for all ladies!). After going through the x-ray machine an official opened up the bag and
told me I would have to leave behind my mousse foundation which was contained in a small aerosol
(50ml).When I queried as to why this was so, he explained that it must be placed in a plastic bag. My
make-up bag is in fact made of plastic as I pointed out to him and has a zipper on the top to
facilitate sealing. No he replied - this would not suffice, it had to be a clear plastic bag." Why
"I asked; "In order that we can see it "he replied. "Well you are holding it in your hand, I replied.
You can see what it is, I will squirt some out and put it on my skin if you like." "No, I have to take
it away from you" he said. So I said " So if I had been in possession of a clear plastic bag to place
it into I could have kept it then?" He replied "Yes you could - blame Mr. Brown" and with that he
walked away and placed my items in a box behind the x-ray machine. So the security policy of Stansted
airport claims that my small aerosol can of mousse foundation poses no risk inside a clear plastic
bag but constitutes a risk to security inside my plastic make up bag! This is beyond ludicrous! All
this constitutes to my mind is the theft of my property for no good reason at all and it is about time
they recruited some employees with a bit of common sense.
Stansted Airport review by James Kansky
9 October 2007 Customer Rating : 
Stansted suffers from overcrowding. In Summer it is horrible and simply can't cope with the crowds.
But in Winter it not that bad. Getting to the gate is relatively quick. Shops and restaurants are
decent, and much and more useful than at Heathrow. Only big downside is the Stansted "Express" train,
which isn't an express train at all. uge difference given that most flights departing from Stansted
are low cost flights.
Stansted Airport review by B Selourn
27 September 2007 Customer Rating : 
This airport is truly an awful, mismanaged, under-designed nightmare of a place! Friday evening 21st
Sept 2007, 40 minutes to clear security. If that wasn't bad enough worse was yet to come, returning
Sunday night 23rd Sept arriving at 11.45. It took 80 minutes from getting off the plane to reach
passport control. Stuck in the crowded corridors, packed shoulder to shoulder with hundreds of other
passengers, no ventilation. No idea what's going on other than 'to assist the arrivals process
passengers may have to wait in this area for a short time'.
Stansted Airport review by Richard Chamberlain
27 September 2007 Customer Rating : 
Arrived on time at 23.10 at STN on 22 September to proceed to the end of the queue which backed up to
the airport gate. The queue was controlled and they let a few people proceed only every 10 minutes or
so. By the time the queue inched along I reached EU UK Frontier Passport inspection only at 00.25.
There were a thousand or so people waiting in the queue for passport control where 7 out of 15 desks
were manned. There were no special inspections there was just too few officials to deal with the
numbers. I went to the office overlooking the throngs queuing to complain where I was handed a form
instructing me how to complain and they told me 200 people had complained that evening. Their bosses
were not there to see the queues. I said surely they can examine timetables but they made no comment.
Entering the baggage reclaim areas, carousels were overflowing with luggage since the luggage was
arriving one hour before the passengers! I have arrived at Stansted a few moths before at 18.00 and
there was no problem.
Stansted Airport review by Jack Sheldon
18 September 2007 Customer Rating : 
Departures, about 20 minutes wait for security. Boarding card control a shambles as only certain doors
into security can "validate" (whatever that means) internet boarding cards. Security is illogical,
once you've gone through it and think it's all over, you have a second line where you have to do the
shoe carnival. Why don't you do the shoe carnival at main security and have the staff doing the shoe
carnival available for main security (possibly allowing an extra security line to open)?
Also, does anyone know why they have finger docks at Stansted? At the bit of the terminal I was at,
all the aircraft were disconnected from the finger docks and all passengers had to go down to the
tarmac and climb up stairs into the aircraft. Are they all broken or something?
Stansted Airport review by Maire Leese
10 August 2007 Customer Rating : 
Arrived at Stansted 11am 6 August from Lyon. Previously had experienced long delays at Immigration but
this time - despite being horrendously busy - was well organised and every desk for once manned. BAA
staff at back of the small hall were directing staff to quicker queues and presumably Immigration
managers in front of the desks directing people from both sides of queue barriers to quickest lines.
Seemed very efficient and friendly. Commented to officer who checked my passport who said he'd been
drafted in from another location to assist. Clearly made all the difference from my previous visits.
Well done but shame airport still filthy dirty and toilets in baggage hall a disgrace.
Stansted Airport review by G Seiler
19 July 2007 Customer Rating : 
What a weekend - got delayed by 1.5 hours on Friday lunchtime departing
to Venice because of the on goin security nightmare - if we really need
this much security lets get rid of all those shops that make BAA a huge
profit and put it to better use getting the paying customers to their
planes quicker, safer and less stressed. And lets face it all of us fare
paying passengers have already paid a huge privilege to BAA to use the
airport - do we really need to be fleeced more than once. Its not like
any of the shops are offering any great savings over the high street
these days. Then coming back last night we had to suffer over a 1 hour
wait to get anywhere near the customs and immigration desks after our
plane landed. They had signs up to expect delays because of new
procedures but to be honest I would have thought at 12:30 at night it
would be running smoothly, but here we were with each desk taking about
a minute to process one person (at this rate the 3 or 4 737 loads of
people at this time of night nearly completely crippled it) - do they
operate this system during the rush hour?? what are they thinking? Or is
this a way to get more car parking revenue out of the people waiting to
collect them.
Stansted Airport review by Trevor Harvey
30 June 2007 Customer Rating : 
For the first time for a long time I picked someone up at Stansted and
went to the '15 minute pick up point' as arranged. In the past this was
free and the signing implies, I suggest, that this continues to be the
case. On arrival at the exit barrier I found that I would need to pay a
£1 to get out. In the event and with cars queuing behind me I was able
to pay at the barrier with a credit card. Without the Credit Card, I
would have had to find a place to park and then go to a pay station to
pay my £1. What money grabbing nonsense.
Stansted Airport review by Mark Davis
22 June 2007 Customer Rating : 
I have the same views as all the other recent STN users, it was a great
place to fly from but now its a typically joke - apparently the Chip
readers at the "border control" are very slow. But my biggest worry is
that now BAA are owned by a Spanish Company is the investment/capital is
on hold? At least they have got rid of the "students" who kept people
queuing before security asking about liquids and gels! Its a national
disgrace but what are BAA going to do - nothing! What choice do we have?
Stansted Airport review by Anthony McElligott
20 June 2007 Customer Rating : 
I would like to add my voice to the complaints. In addition to a very
bad experience flying Ryanair - over two hours delay - the arrival at
Stansted on June 15/16th was a scandal. Close to one o'clock in the
morning and passengers were being corralled in the corridors before even
getting to the actual arrivals hall. There the scene was almost biblical
- crowds of weary passengers - many families with small children and
elderly - all being treated to the customary British welcome at 'UK
Border'. The deployment of a large contingent of armed police had
nothing to do with 'fighting terrorism' but everything to do with
intimidating the public into passivity. The process took around 40-50
minutes between disembarking and exiting the airport. British airports
have now become the blackspots of European and inter-continental travel.
Immigration staff at Stansted that evening/early morning clearly were
out of their depth. But for passengers the experience was much worse.
This is a national scandal, and those responsible should be held to
account for their shambolic mismanagement. All in all, flying through
Britain is a dispiriting experience, the security staff are increasingly
rude, the environment is stuffy, and really very dirty (just look at
those seats at Heathrow Terminal 1 departing for Ireland and the Channel
Islands, or at Stansted - ugh!!
Stansted Airport review by Robert Przemioslo
20 June 2007 Customer Rating : 
Stansted airport treats passengers with contempt. A month ago I thought
it must be unusually busy whilst waiting for 80 minutes in a non air
conditioned tunnel to be allowed through to join the chaos in front of
the passport control. No priority for the aged or those with young
children. No organised line queues so survival of the fittest attitudes
everywhere. Same thing happened last night, 60 minutes so I got to
Bristol at 5am! The airport cant cope so why plan to expand? Cut the
flight numbers so the infrastructure available can cope, or is it that
income might suffer?
Stansted Airport review by A Briggs
14 June 2007 Customer Rating : 
The immigration shambles is certainly not a Sunday night special.
Returning on Ryanair in the hour before midnight on Saturday is reason
for the deepest gloom when you find you can barely get out of the
transit train (only one carriage of which runs: is this another attempt
to cause the crowds to accumulate somewhere else ?) for the crush of
people trying to get through immigration before having to show up for
work on Monday. Three of four non-EU passport desks were unmanned; and
even though all the EU ones were staffed, there is nowhere near the
right number of them. The terrible crowding has to be seen to be
believed. Does anyone care ? Is anyone listening ? Could someone get rid
of the tawdry, shabby, shops (especially those thieving ones which sell
water at the price of wine) and open up a sensible number of immigration
counters, so that we can come home without this stress ? Perhaps we
should stop being so stoical about it and storm through. If there is
shabbier treatment to be found anywhere in Europe (but Heathrow doesn't
count), I have yet to see it.
Stansted Airport review by John Oram
14June 2007 Customer Rating : 
One word - appalling. Arrived back from LAS to all the bad things I
expected. Immigration queues remain scandalous. The queues were badly
managed today and I have been told that a 'snake system' is due to be
introduced in July. Such a system is already in use for the Rest of the
World lines (at STN). Also promised is an expanded immigration hall, due
2008 and probably already late as they have not got past the
foundations. It is unclear whether there will be enough immigration
officers on sensible rosters to take advantage of a larger hall.
Landside was no better. The queue in WHS where I was gasping for a
bottle of water was being reduced only slowly by two cashiers who seemed
entirely unfamiliar with their tills not to say many of the products
passing through their hands.
Stansted Airport review by Al Strachan
6 June 2007 Customer Rating : 
London Stansted: It's not just Sunday nights. Even at mid-day when a
few flights arrive together there is chaos at immigration. People
really should take photos of the queues in areas where photography is
not specifically prohibited and expose this disgraceful situation.
Should not be problematic taking photos because the queues go a long way
back and well away from the immigration area. The immigration shambles
at STN really needs to be addressed immediately.
Stansted Airport review by John Oram
6 June 2007 Customer Rating : 
Stansted is an airport in decline, moodily failing to put itself out to
help the customer. I spent some time in the terminal prior to flying the
next day and it does not bear close examination. I should say I was
staying in the Radisson and not sleeping in the terminal - just looking
at it with a critical eye. I have made several recent visits both to
travel and to see off. For one thing, it is looking quite grubby. A
number of information TVs have been moved or decommissioned and I can
only imagine that this is a surly effort at crowd control. The post box
has been sealed although it is not clear whether at the behest of the
Post Office or our paranoid security forces.
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