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London Stansted Airport
2 Star Rating: Poor
340 reviews

 



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LONDON STANSTED AIRPORT customer review :  18 December 2014 by Adrian Ives    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The shuttle was packed, very uncomfortable. The worst thing was the Passport Control. We were held up for 40 minutes queuing with approx 1500 other passengers. The gates were undermanned. There didn't seem to be anybody supervising or controlling the crowd. The passport control staff were very sullen and very slow.



LONDON STANSTED AIRPORT customer review :  18 December 2014 by John Callan    (Ireland)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

By far the worst experience at an airport in a long time, nearly an hour going through security, massive queues for this with minimal staff operating it. Staff members just shrug their shoulders when asked about it. I fear for anyone running anyway late or near their departure time. You are then funnelled through duty free towards a waiting area/corridor/warehouse where you have to wait endlessly because most flights haven't had their gate numbers allocated in good time. This would be tolerable if sufficient seating and or restaurants bars were available, however this is not the case, hundreds of customers are left waiting in corridors and sitting on floors because of a complete lack of facilities. Its like a scene from a TV movie where the airport is shutdown because of a freak weatherstorm, but no its a modern 21st century airport which cant handle the numbers and doesn't give a toss about its customers.



LONDON STANSTED AIRPORT customer review :  18 December 2014 by P Brittain    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Stansted airport has been redesigned into an airport hell! Having been travelling through Stansted airport every month for years, the new design is a complete loss to me. The new security system has resulted in longer queues and as for the redesign of what happens after security. Forced like a herd of cattle through a maze of duty free and sales opportunities - please! Accepted, it's not finished but the whole layout and feel of the space is a disaster. The new owners of Stansted airport have made a very expensive mistake.



LONDON STANSTED AIRPORT customer review :  10 December 2014 by Phil Rhodes    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

The re-zoning of the interior seems to have resulted an expansion of the tacky shopping center (that you are forced to zigzag through), at the expense security floor space, restaurants and other arguably more important customer related functions. As a result, large queues build up all over the place. The most annoying of all aspects for me, is the fact that arrivals from Ireland have to cram into buses, from the aircraft to the terminal. The original designers of this previously impressive airport should be horrified at what's going on. And I hope someone's told Micheal O'Leary how his passengers are being treated. The 'turn-up on the day' long stay car park has gone up from less than £10/day to £19/day relatively few years.



LONDON STANSTED AIRPORT customer review :  10 December 2014 by M Parry    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Would appear that Stansted has maintained a consistency which would normally be applauded. However, when that consistency is in ineptitude, incompetence and ignorance then maybe the management should be ashamed or disgraced. To trot out the same old excuse that it was a clash of flights is both laughable and embarrassing. Maybe it's all a plan to introduce the many foreign visitors to our world beating ability in the art of queuing.



LONDON STANSTED AIRPORT customer review :  10 December 2014 by A Ilersic    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

The Stansted experience is truly awful and has been for a long time now. Unfortunately I've had to use this airport on a weekly basis for the last 4/5 years. I will not be using it again after Christmas. I would much rather the inconvenience of travelling further and will now use Birmingham Airport after trying it in September and October (it is paradise in comparison with Stansted). The queues at departure are considerable. The space provided to shops at the airport in comparison to waiting areas / seats says all you need to know about the commitment to customer care. Queuing systems are hit and miss at departure gates - mainly miss. Gate numbers are frequently released with only a short time to go with the warning final call. Infrequent travellers are often seen running as if their lives depended on it. Arrival is much worse. There has been plenty of times when I've been held on a plane after it has parked for 10-30 minutes only to be told that we are waiting on ground staff to open the doors. When they decide to let us in we then have a middle distance race to get to passport control. Sometimes we have the privilege of queuing down two corridors even before we get upstairs to the main area. This process can take between 45 minutes and 1.5 hours in my experience. The border control and the ground staff blame each other. Last night border control also blamed the airlines for landing at the same time. I wonder who allows this to happen? The ground staff seem to take great delight in being rude/sarcastic or unhelpful - sometimes all three. Stansted management just don't seem to care. They know what a misery it is. They can see people. They can listen to people. Many travellers are infrequent so many will go away thinking they were just unlucky. Nothing could be further from the truth. The airport is wholly incapable of dealing with the capacity it has committed to. I left my watch one day at security. I reclaimed it the next day after being charged £20 for admin fees. Stansted may say that they tender the issue of lost property out to a third party but it is they who make the decision and no doubt are paid handsomely by the aforementioned third party. Stansted beats Ryanair for its contempt of its customers. I cannot pay it a higher insult than that.



LONDON STANSTED AIRPORT customer review :  1 December 2014 by Gabriel Chain    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This was by far the worst airport experience I have had and coupled with a Ryanair start it started my holiday in tears! The queue to the meet and greet parking was half a mile long and the staff were some of the rudest I have encountered. Then a battle through security with a lack of staff causing huge delays. Finally through, you begin the absurd walk through the infinite duty free, along a path fit for single file! Bow through this shopping maze you try and navigate your way to a gate, only and to wait another hour to board the actual plane! The sheer volume of people has clearly gotten the best of Stansted and they clearly cannot cope! Heathrow, I'm sorry I left you!



LONDON STANSTED AIRPORT customer review :  20 November 2014 by M Miller    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

First experience of the "new improved" airside of Stansted in October and absolutely hated it. Previously, it was a not unpleasant experience. Now, we have no choice but to run the gauntlet of shops, in the hope that we might get to sit down with a coffee - which we didn't even get the chance this time, the security queuing to blame. I deeply resent being nothing more than a marketing opportunity, and absolutely refuse to purchase from the shops, or even browse. Congratulations - you've managed to take the last remaining vestiges of pleasure out of Stansted.



LONDON STANSTED AIRPORT customer review :  20 November 2014 by Jamal el Chammachi    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Horrendous waiting times. Arrived at 22.30, and the wait started with transit trains, customs and buses. A total of 1.5 hours to get out of the airport.



LONDON STANSTED AIRPORT customer review :  20 November 2014 by A Pease    (France)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Having seen the construction of the 'new' single terminal Stansted Airport and having used it extensively over the last 25 years, my latest experience (inbound 7 November, outbound 11 November) showed positive changes in the speed of flow through Border Control and outgoing security (which, although I could have been 'lucky' in my arrival and departure times, cannot be anything but a good thing) but I was horrified by the World DutyFree shopping area which dominates the start of the airside facilities. No daylight, lowered ceilings, and nowhere to go but to wind my way through hell and heavy sales pitches, all too similar to what I hate about Manchester airport. The redevelopment airside is all to do with commercial opportunity, and this coupled with the lack of seating and natural daylight really drags this airport down. It's almost a pleasure to reach the relatively spartan wing of the terminal given over to Ryanair's flights, and even then today I found myself for the first time going down what used to be the domestic arm of the terminal building which was even less appealing on the eye but far more suited to air travel rather than high-end shopping. It is disappointing to see so few, if any, domestic flights, and the whole airport seems to be losing its function, putting commercial activities ahead of a short walk from the street to the gate, which was one of the USPs of the initial design. I would recommend the airport for its proximity to London, the wide range of destinations it serves and for good ground transport links, but regret that I no longer feel that I could recommend it as an airport because it seems to be principally an upmarket shopping experience with a flight thrown in.



LONDON STANSTED AIRPORT customer review :  17 November 2014 by D Newbery    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I flew on 28 October aiming to catch the 1210 flight to Rome. The queue for security was appalling and took nearly an hour to get through because many of the security points were not working. I also note that the border agency is similarly poorly operated with about half the electronic readers out of action. What an appalling impression to give to visitors to GB.



LONDON STANSTED AIRPORT customer review :  11 November 2014 by Laura Nelson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I can't believe the mess that is now Stansted Airport. Once you eventually get past security and the long queues, instead of arriving in the main departure area where you can check your flight, you arrive in the middle of a winding shopping precinct! It is complete chaos! There are so many people walking behind/alongside you that it would be impossible to look round the shops anyway. Then once you eventually get into the departure area there is not enough seating. It would be impossible to then go back and look in the shops due to the amount of people coming through security. The shops are completely in the wrong area. I cannot understand why it was designed this way, it makes no sense at all. I live between Gatwick and Stansted airport and always choose Stansted if possible, but now I would choose Gatwick anytime. Stansted is no longer the nice spacious airport it once was.



LONDON STANSTED AIRPORT customer review :  5 November 2014 by David Grinsted    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Found Stansted's passenger handling airside to be appalling. We had a 06.35 flight to Ancona on a Friday at the end of September so stayed in the Radisson (highly recommended) overnight. Ryanair bag drop was a breeze so we set off through security, which was not too painful. For those who haven't seen it you are then led through a gleaming, brightly lit and literally sparkling (the floor) shopping experience. This ends in a vast dimly lit 'herding shed' where hundreds of passengers were waiting for their flight to be called (note that the toilets at the end of this shed are new and immaculate). The food outlets adjacent to this area were also overcrowded (there aren't any in the shopping mall). On our return, landing at 12.35 on a Tuesday, the shuttle train was like the London underground in the rush hour and the immigration hall was as described by many previous reviewers. I can't remember how long it took to get through but it was too long. If you thinking of going, Ancona airport, in comparison, is a charming little airport, a pleasure to land at and take off from.



LONDON STANSTED AIRPORT customer review :  5 November 2014 by J Abercrombie    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

What on earth is going on at this airport. At arrival a very long wait for the long stay car park bus and then we the paying customers were squashed in like sardines in a tin. At the terminal, queues everywhere, toilets, WH Smith, security. Lack of seating, lack of toilets, but no lack of shops. Is the management losing their marbles. The place is falling apart through lack of maintenance. The length of time it took to clear immigration and baggage reclaim on the return was just beyond me. The final insult to us the paying customers was a further wait of over 30 minutes in the cold night air only to be squeezed in on the car park bus. Cattle would be treated better. Public money built this airport, now it is a cash cow for big business. I will not use Stansted until it regains its customer focus.



LONDON STANSTED AIRPORT customer review :  5 November 2014 by S Biss    (UK)

Rating : 3/10

Queuing

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Facilities

Recommended

Again another nightmare queue for Security, 45 minutes and many passengers jumping barriers. One member of staff was completely unhelpful to a young girl who was about to miss her flight - he could easily have resolved her issue if he'd wanted. The 'revamping' of the security area was supposed to enhance passenger security but it's not as efficient as the old system.



LONDON STANSTED AIRPORT customer review :  28 October 2014 by David Lilburn    (Ireland)

Rating : 0/10

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Facilities

Recommended

Going through the security yesterday took over an hour. Deliberate policy of undermanning the security slots unsafe, disrespectful and arrogant. (only two of the twenty two gates were open). An airport to be avoided departing from if you have a choice.



LONDON STANSTED AIRPORT customer review :  28 October 2014 by Graham Merchant    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This is supposed to be an airport not a shopping centre. If I want a shopping centre I go into town not an airport. 50 minutes plus of snaking queues to get through customs is not acceptable, then walk, walk, walk in, around and through shopping malls regardless of flight numbers and gate information. After my experience this time, in future I will use Gatwick.



LONDON STANSTED AIRPORT customer review :  23 October 2014 by P Jessop    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

Similar experience to everyone else. We arrived on time but were held in a corridor packed tight from where we were slowly herded it took 3/4 hour - 15 at a time on one escalator to immigration hall which was very crowded. Thought we were lucky to be directed to new system of reading passports automatically, but another 3/4 hour there. There were also parents with small children in the first queue which I pointed out to staff who were just standing there, they did then push them through - but why was this not done automatically, the time by then was 12.30am. Hugely depressing experience.



LONDON STANSTED AIRPORT customer review :  16 October 2014 by Alastair Reid    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I have used Stansted around 10 times in the last 5 years and never experienced any particular problems, but having read the barrage of dreadful reviews here I was quite worried about my most recent trip. Here is what actually happened: Outward journey - 30 Sep mid-morning. Ryanair bag-drop virtually deserted, staff waiting to serve me. Security- less than 5 mins queuing, staff pleasant and cheery. Yes the walk through the tacky "duty free" is not ideal but as it takes less than 1 minute I think I can live with it. Return journey - 7th October mid-afternoon. No queues at all at passport control - through in less than 2 mins. Bags on carousel 14 mins after plane arrived at gate, absolutely excellent. Walked out of terminal with bags 18 mins after arriving gate. I can't think of many airports anywhere in the world which could better this. So what is the problem at Stansted? Is it something to do with the time of day? I don't know, but thought I would post this to hopefully reassure future travellers who, like me, read the reviews on here and might be fearing the worst - it can be very good!



LONDON STANSTED AIRPORT customer review :  14 October 2014 by J McCormack    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

Flight landed at Stansted from Murcia 11.15pm on Saturday 27-9-14, exited the terminal at 00.45. 1.5 hours to clear passport control! Sorry but just not good enough for an airport this size. Toilet facilities utterly filthy - had clearly not been cleaned in hours, car park buses a shambles also. Given a choice, I will never use this airport again. Got home to South London at 03.00, close to 4 hours after the flight landed approx 35 miles away. Simply not good enough Stansted.



LONDON STANSTED AIRPORT customer review :  14 October 2014 by Colin Palmer-Brown    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

There is a very common theme to these reviews, one which is mirrored by two recent personal experiences - deterioration of standards, stress, unacceptable queuing, herding - in fact, the only thing missing is the cattle prod, and one suspects that these would be part of the kit if legal! Five weeks ago I missed a flight due to ineptitude in security, and yesterday witnessed the chaos at passport control, utterly pathetic! Take my advice - pay a bit more and go elsewhere, Stansted Airport would be better named Standstill Airport. I won't be returning!



LONDON STANSTED AIRPORT customer review :  14 October 2014 by A Ayres    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

What has happened to Stansted Airport recently? I've used it dozens of times over the years, and always enjoyed being able to wander freely in the airside shopping area. Today I had to endure snaking along a dingy, claustrophobic shopping corridor, overwhelmed by the perfumes and horrible glittery floor, all designed to force you alongside every shop like prodded cattle. On top of that, some idiot has decided to show gate number directions on the TV screens just after Pret a Manger (even though they're on the wall on big signs), instead of the useful live gate number information that was there before, requiring a walk back into the overcrowded main area to find a screen that shows it. I never thought I'd say this, having enjoyed Stansted for years, but it's been ruined by this refurbishment. Ruined an otherwise lovely airport. Does anyone have the power to change things back after reading all these reviews?



LONDON STANSTED AIRPORT customer review :  14 October 2014 by S Miller    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Huge queues, over 60 minutes wait at immigration. This airport is a total write off now. Not even Heathrow is that bad when it comes to waiting time.



LONDON STANSTED AIRPORT customer review :  14 October 2014 by S Dyke    (UK)

Rating : 2/10

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Facilities

Recommended

Flight landed at 11.40 Wednesday 1st October. As soon as we were inside the terminal building the queue started, and like previous reviewers it took me over an hour to get through E-passport security. My husband, who was picking me up, knew the flight had landed so came to the short stay car park and because of this delay we paid a fee of £11 - disgusting! I can but hope things improve as this is my nearest airport.



LONDON STANSTED AIRPORT customer review :  9 October 2014 by G Brown    (UK)

Rating : 0/10

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Recommended

Total joke would rather not go than fly from Stansted again - just cannot believe how it can have been allowed to turn in to the shambles it is now. Who is responsible for this turnaround from a pleasant start to a flight and return to a experience closer to getting in to a football match thirty years ago.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by Simon Alexander    (UK)

Rating : 0/10

Queuing

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Recommended

Over the years as Stansted has expanded I have marvelled at its growth and must have used the airport at least 30 times over the last 12 years. Alas the last two years have seen a serious decline in customer service especially at passport control where the service is getting so bad I have decided I will now look at other airports in favour of Stansted whenever possible. Last night, Sept 29, was a nightmare. Landed at 11.30pm and spend the next one hour and twenty minutes being herded like cattle by rude incompetent staff in the most horrendous queues I have ever faced anywhere. It was 30 minutes before we even got a sight of where passport control was, then finally after this enormous wait to face passports machines that don't work for some, and are so slow when they do. Also the guy trying to speed up the line was useless making matters much worse and letting people jump the queue. Finally got through, dying to use the toilet - what a disgrace. Checked every hour - I don't think so. Such a shame. I'm sure Stansted will say unusual clashing of flight arrivals etc but regular travellers will know better - a sad decline of a once great airport and public facility we were once proud of.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by P Tomlinson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We have just queued at border control for 90 minutes, this is totally unacceptable. Will try not to use Stansted in future. Not fit for purpose!



LONDON STANSTED AIRPORT customer review :  6 October 2014 by Al Forbes    (UK)

Rating : 0/10

Queuing

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Recommended

Appalling. On the way out all passengers have to endure a narrow half mile trek through perfumes (one in 1000 wanting to actually buy) to get to the original concourse so dimly lit you couldn't possibly even read a paper. On the way back it was a 2 hour queue to get to passports - very dangerous as 1000's of passengers stood in the access corridors. Reason: several flights landed at once. This is totally unacceptable for a modern airport. Staff harassed and only one poor girl on the e passport desks and she just about gave up. Hundreds and hundreds must have missed link transport, and it was after 2am that we got through from an 11.30 arrival! Utterly disgraceful. Get your act together Stansted this is awful.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by M Fagan    (UK)

Rating : 0/10

Queuing

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Recommended

Saturday night 27th September was horrendous coming back into Stansted from Malaga. On exiting from the transit, the queues from passport control were out on to the platform. Everyone was herded into the E-passport side and the cattle market trail began. It took us 45 mins to get through, our flight was already late and even though we had only hand luggage, we still managed to miss the last bus and train and had to get a taxi home! The security for departures has improved but the passport control is a joke - 2 people and English isn't their first language managing hordes of frustrated passengers with less than half the electronic booths open, older people were exhausted. All the airports abroad are a joy compared to this joke!



LONDON STANSTED AIRPORT customer review :  6 October 2014 by Rob Leonard    (UK)

Rating : 0/10

Queuing

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Recommended

Why cant the Border Force have sufficient staff to cope with the known number of passengers arriving. Ridiculous long queues last night, nearly 2 hours from disembarking to passing through the passport control. Is it only Britain that suffers as most other countries seem to cope.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by P Reid    (UK)

Rating : 8/10

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Recommended

Is it a requirement of passport check officers to be po faced and downright rude? A minuscule nod of the head summoned me to the desk - passport is scrutinised. "Where have you come from?" "Show me your boarding pass." Luckily I had not binned it onboard with my other litter. He carefully scrutinised my passport and my face again before slapping it down on the desk for me to take back. I am an innocuous 65 yr old law abiding granny and UK citizen. Such a bad impression for visitors to our country. His counterpart in France smiled, said thank you and wished me a pleasant journey - and all in English too! Take note Stansted.. courtesy costs nothing and you are public servants - civil servants you are not alas.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by J Jarvis    (UK)

Rating : 0/10

Queuing

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Recommended

Flew out from Stansted on 22nd Sept and was very pleased with facilities and ease of going through security. We returned late on 29th. What a miserable experience that was. It took nearly 2 hours from landing to getting through passport control. Long queues in small confined areas surrounded by hundred and hundred of people. Travelling from Gatwick to Essex would have been a quicker overall return home. Thank goodness for civilised passengers because inefficient passport control could have caused a disaster.



LONDON STANSTED AIRPORT customer review :  6 October 2014 by Fran Bell    (UK)

Rating : 1/10

Queuing

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Facilities

Recommended

I travelled through Stansted this weekend - the functional and beautiful airport building is wrecked - totally compromised to squeeze every last pound or euro from the cattle (oh sorry, people) passing through it. It's an appalling customer experience. There is no consideration to passengers trying to make it to their gate after being fed through a security check that feels like a cattle market. You have to negotiate the convoluted path of shops that doubles back on itself in order to squeeze out the last metre of selling space. The message is clear - spend spend spend. I travelled through Manchester airport three years ago and swore never again - now the same money making machine has arrived in Essex, run by a business that has forgotten its purpose in the effort of making as much money as possible from the people that pass through it. When we got back after a weekend away the queues for passport control were shameful - perhaps not the airport's fault, I've no idea, but the wait just added to my impression of an airport that doesn't value its customers anymore, except when it can extract another pound from their pocket.



LONDON STANSTED AIRPORT customer review :  1 October 2014 by K Mulkern    (UK)

Rating : 0/10

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Facilities

Recommended

There seemed to be a few signs in the terminal apologising for 'disruption' caused by refurbishment, but that doesn't come close to describing the chaos, queues, delays, and total lack of customer care. Equally awful on way out to Italy, and on return 7 days later. Will not use it again, and did not remember it being this bad years ago!



LONDON STANSTED AIRPORT customer review :  1 October 2014 by Peter Royle    (UK)

Rating : 1/10

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Recommended

I have used Stansted twice this year, once flying to Murcia (June) and once to Madrid (Sept). On both occasions getting through security was an absolute disgrace. The organisation in this area of the airport simply cannot cope with the volume of people trying to get to the final departure area. This is compounded by the woefully inadequate queuing arrangements and total complacency of most of the security staff. On both occasions I passed through the passport control booths to be met with a seething mass of uncoordinated people with little or no idea where they were supposed to queue. I hoped that when Manchester took over this airport things would improve, sadly it has got very much worse. I would recommend to anyone who is using Stansted to get there early, very early.



LONDON STANSTED AIRPORT customer review :  1 October 2014 by Norma Rink    (UK)

Rating : 1/10

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Recommended

Horrific security wait on way out (40 mins). Horrific passport check wait, to electronic gates, on way back (over 30 minutes). Feels punitive, not customer friendly.



LONDON STANSTED AIRPORT customer review :  1 October 2014 by Ash Martinez    (Ireland)

Rating : 0/10

Queuing

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Recommended

Overcrowded. Not enough seating. Not enough restaurant facilities. People sitting and eating on the floor. Infrastructure is completely incompetent for the volume of passengers.



LONDON STANSTED AIRPORT customer review :  1 October 2014 by S Mink    (UK)

Rating : 0/10

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Recommended

Arrived back in the UK on Saturday night, 27th September 2014, landed at 23.49, got through the border control E- gates at 01.15! Disgraceful and unacceptable. Never experienced this, this can't be the improvements that Stansted promised. Never again!



LONDON STANSTED AIRPORT customer review :  29 September 2014 by David Ebdale    (UK)

Rating : 0/10

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Recommended

Had the misfortune to travel from Stansted to Greece on 1st September for a flight at 6.40am. We arrived at 4.30 got luggage checked in and had a quick coffee and then proceeded to security, where we encountered a complete shambles. Staff were totally disorganised and rude. No one seemed to have any idea how to direct passengers to pass through speedily. We eventually had to run to gate 84 and made the flight with three minutes to spare. We are advised to be at the airport at least 2 hours before the flight, I would recommend at least an extra hour on that. Stansted used to be efficient, but not anymore, avoid it, if you want stress free travel.



LONDON STANSTED AIRPORT customer review :  29 September 2014 by R Hollinshead    (UK)

Rating : 0/10

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Recommended

Departure lounge changes are destroying what was previously a well-designed airport. You are now herded through an absurdly long alley of over-priced "duty free" shops only to arrive at crowded and departure lounge where all the good and comfortable restaurants have been shut down. This used to be the best London airport, now it's just about the worst. They even charge to drop off passengers! Passport check on return was also slower than I've ever known it. If you work for Stansted and are reading this, you should look at the other bad reviews here. Be aware that annoyed customers keep their wallets firmly closed! Give us some good and comfortable food instead of bright lights and perfume. I would happily have spent £40+, but it was so unpleasant that you got nothing. The redesign is idiotic. Put it back like it was before you broke it.



LONDON STANSTED AIRPORT customer review :  20 September 2014 by J W Sumner    (UK)

Rating : 0/10

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Recommended

No problem flying out but on our return we landed at midnight on Monday 16th September 2104. As soon as we reached the terminal we were continually held back by security staff as we made our way through to passport control. One of our party said that they were allowed to go up an escalator when the queue ahead was stationary at the top, one elderly woman fell with others coming up the escalator behind. We went through the automatic recognition passport channel which required a further 30 minutes, others in our party went through the "manned" channels and were out in half the time. It took us over an hour from getting off the plane to leaving Passport Control; we then had to collect our bags, go through customs and then queue for the car park bus. If this is the queuing time at midnight on a Monday, out of peak periods, I never want to go near Stansted at a weekend in the peak season. Thank heavens for British Airways and Heathrow.



LONDON STANSTED AIRPORT customer review :  20 September 2014 by Fiona Robinson    (UK)

Rating : 2/10

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Recommended

I experienced unacceptable delays last night having arrived from Bergamo Italy. We we're held in the tunnels as the queues for immigration/passport control where so long, I fact it took over an hour to get through! I thought having the chip within your passport and going through the automated control would speed things up, but no the conventional control was faster and queues shorter. Absolutely disgraceful. We were like animals being herded up and down until we finally reached the front. Felt really sorry for some of the more senior passengers in the queue. Stansted get it sorted!



LONDON STANSTED AIRPORT customer review :  18 September 2014 by Serge Gofas    (Spain)

Rating : 0/10

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Facilities

Recommended

Flying back home from Stansted this September 2014 was really worse than the worst third-world places I have been. Over one hour of queue in a massive cattle drive without assistance, to reach the very few manned security checkpoints (and they had so many of them, closed). I always come with a lot of time so could make it to the plane but I can imagine more than one did not count on this and missed their flight. No staff there to rescue those who had the plane already boarding. Absolutely unacceptable, contrasting with Malaga airport in Spain which handles over a million passengers monthly and has security queues in the order of magnitude of five minutes (and all the checkpoints open when there is rush period).



LONDON STANSTED AIRPORT customer review :  18 September 2014 by Simon Bentley    (UK)

Rating : 2/10

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Facilities

Recommended

I have used Stansted about 40 times a year for the last 9 years or so. The deterioration in the airport since the change of ownership is alarming. It took me 50 minutes to get through security yesterday with only one scanner open for more than 160 people in my queue, leaving many passengers with no option but to jump the queue in desperation to try to catch their flights. Even the staff on security were actively advising passengers to complain as "otherwise things will get much worse before they get any better". If MAG cannot get the basics like security control right, the only advice must be to use a different airport.



LONDON STANSTED AIRPORT customer review :  18 September 2014 by Richard Chamberlain    (UK)

Rating : 1/10

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Facilities

Recommended

Used twice in past two weeks leaving around lunchtime and returning late afternoon. Leaving last Thursday afternoon I went through a cattle pen system which took 28 minutes to get through which was slightly worse than 11 days earlier which took 24 minutes. This is far worse than any other airport I have visited any anywhere. People were jumping through the barriers so as not to miss their flights. On the return journey, a friend with a non- European passport got through immigration in ten minutes while I was in a queue for thirty minutes which was an improvement on an earlier experience when it took an hour to clear immigration. I used to like Stansted in the BAA days but recently it looks as though Manchester Airport Group have accelerated the demise of this once pleasant airport by focussing on enlarging the shopping area. No wonder it is the only airport in the London area that is losing traffic and has lost all full service airlines.



LONDON STANSTED AIRPORT customer review :  18 September 2014 by P Carter    (UK)

Rating : 0/10

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Facilities

Recommended

45 minutes to get through the E-passport lines on arrival at Stansted at 18:45 yesterday is a joke. My flight was only just over an hour! Even the man controlling the queues said it was ridiculuous and that the reason he was still pushing people through those lines was "to get his numbers up of people using the system". I spotted people going through the conventional lines in half the time of the E=passport lines. Puts me off using Stansted and will look to use Luton or the real London airports more in future.



LONDON STANSTED AIRPORT customer review :  15 September 2014 by Michael Evans    (UK)

Rating : 2/10

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Facilities

Recommended

We have regularly used Stansted as an airport of choice but no more. Chaotic security with little control over disorganised queues. Sudden opening up of new lines so late comers get through those before them! Resulted in missed flight. Airlines not going to complain as its a rebooked flight. Strange how available the next day flight was-are seats held for this common occurrence? Airport long stay parking buses too infrequent. Inbound passport control slow but who is going to accept this point in today's security climate? On return took longer to get from plane to car than the flight from Naples. So be warned-leave a lot of time or better still go elsewhere.



LONDON STANSTED AIRPORT customer review :  15 September 2014 by E Skoda    (UK)

Rating : 1/10

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Cleanliness

Facilities

Recommended

I have been using Stansted quite a lot over the years and quite liked it, but recently it's turned into a nightmare. Endless queues at check in and security, a confusing layout, nowhere near enough places to sit. The airport is handling way too many passengers for its capacity. To make things worse, queues at passport control are also endless. Badly organised, overcrowded, avoid at all cost!



LONDON STANSTED AIRPORT customer review :  11 September 2014 by A Sharratt    (UK)

Rating : 2/10

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Facilities

Recommended

Stansted to Billund return. Outbound from Stansted not so bad, I had bought a fast track through security (as part of my Stansted Express 1st class rail ticket - recommend this, its not an express but it is clean and comfortable). Airside is a building site with very few eating options (this was a 20.30 take off so quite quiet). Its a long walk to the gate so if you are infirm think about it. The gate was the usual Ryanair scramble, but OK. Coming back from Billund (a very nice airport) was a different story. UK Border Control was its usual hopeless self, 20 min queue with only 4 of the 8 desks open and 2 supervisors (I assume) wandering aimlessly about. Fly out of Stansted if you have no other alternative, but don't come back through Stansted.



LONDON STANSTED AIRPORT customer review :  7 September 2014 by M Lucas    (UK)

Rating : 0/10

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Recommended

Stansted Airport was once the best airport in the UK. Now it is the worst. The terminal is being "upgraded" to force passengers to walk through miles of overpriced shops for no reason other than the hope it will make us spend more. Families and business travellers would both be strongly advised to use another airport. Business travellers want swift access to the plane, families want minimum walking distances and Stansted has neither. Speaking to various members of security staff, airport information staff and airline staff everyone encouraged me to complain as no one is listening to them. The only happy people in all of this are the retailers.



LONDON STANSTED AIRPORT customer review :  7 September 2014 by Steve Highton    (UK)

Rating : 0/10

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Recommended

Free Pick Up from Mid Stay car park, according to Stansted website. I was directed to bus stop 13 for free pick up. My 18 yr old daughter was made to get off at stop 3. It took me 1.5 hours to find her. No signage anywhere with any mention of a pick up point. Frightening and dangerous. Stansted used to be excellent but have now obviously decided to declare war on their tiresome customers. Very Angry.



LONDON STANSTED AIRPORT customer review :  7 September 2014 by S Byrne    (UK)

Rating : 0/10

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Facilities

Recommended

New management means new hell. MAG have spent £80m on building a retail park and nothing on the travellers experience, indeed it is nothing short of appalling! The "so called" departure is just one big cattle market free for all. Staff had no control over people cutting under the tape queues, and no one could blame them as I witnessed more than one give up on getting to their gate. I arrived in departures 2 hours prior to flight, never sat once nor even experienced the retail park as I passed through to chase my plane! Bring back BAA, anything has to be better than the current incompetent management today. I will make every effort to avoid in future when travelling using alternates airports. Sadly, I will still have to face this debacle of an airport one more time this week, not next week though.



LONDON STANSTED AIRPORT customer review :  7 September 2014 by S Redgrave    (UK)

Rating : 1/10

Queuing

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Facilities

Recommended

Was extremely unhappy with the service I received from Ryanair, they put up the wrong gate no: for approx 5 minutes, and 10 of us went down to that gate, only to be told by one of their staff, it was the wrong gate. To use the phone on the wall, we had to wait nearly 30 mins for security staff to take us back to the main area, we all went rushing down to the right gate no: which was the opposite site of the airport, and had to get on a train, needless to say we missed the plane by minutes, we were then told we would have to book another flight and pay, which was an outrage, we were all very annoyed, no apology. The lady was very abrupt, this is not what you should be doing to customers, I have noticed there are lots of complaints on here, but what's the point of it all. unless you take notice and try to improve your services, it would appear that you simply do not care. I have flown many many times with Ryanair, but never again. And I will advise friends and family not to use Ryanair, because of the very bad customer services that you provide.



LONDON STANSTED AIRPORT customer review :  7 September 2014 by David Boyland    (UK)

Rating : 0/10

Queuing

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Recommended

I have used Stansted around 50 times. I will never use it again. Here are just a few observations, 1) The official long term car park, had to wait around 30 minutes for a bus. If the bus does not arrive, we could miss the flight. 2) The security check process is a joke, longest lines I have ever seen. The feelings growing that we are going to miss our flight. 3) Once you get through security, you are then forced, IKEA style to wander through a narrow maze of 'not duty free' shops. Now convinced we will miss our flight. A horrible feeling. I don't know if it's just me but I go to an airport to catch a plane, that's why I go there. If you have trouble walking or standing for hours, it would be an absolute nightmare. As far as I can see none of this relates to the airport redevelopment. It's the way it's going to be. Avoid.



LONDON STANSTED AIRPORT customer review :  2 September 2014 by S Dissanayeke    (UK)

Rating : 0/10

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Recommended

Never have I been to an airport where there is such a lack of common human decency. I was travelling with a group that included my mother who had a large leg ulcer, my heavily pregnant sister and a 22 month old toddler. Security was like being led into a cattle pen with no divisions for crowd control until half way through. Reaching the scanners took around half an hour. Once we made it to the scanners, my mother, sister, baby and brother in law were all 'randomly' picked for frisking delaying us even further. A 20 minute walk to the boarding gate was difficult for both my mother and sister and despite asking for help for my mother three times, it was refused as we hadn't booked assistance 24 hours early and were helpfully told that we would miss the flight! Which we did! Then we were told to return to security so another long walk back except this was not where we had to go! My exhausted, heavily pregnant sister then tried to buy some water before we continued wandering round the airport trying to find the right place to be but the cashier refused to sell it because she had accidentally brought the wrong boarding pass into the shop! A kind woman behind her in the queue took pity and bought it for her. A security officer about to go on his tea break then sees my mother and realising that she is in distress and helped us by leading us to the right place to reclaim our baggage. Here was the only decent person we met working at this airport. We picked up our baggage and then went to Ryanair customer services where my mother and sister found some seats to sit down and rest. We had been at the airport since 5.00 and it was now 8.00 so they had been on their feet for three hours. However, they were then approached by a member of staff and told that they couldn't sit in those seats as they were for people needing special assistance! Several seats were empty so they hadn't been preventing others from having a seat. At this point no one wanted to fly from this dreadful airport and we booked Eurostar tickets and left. Just leaving the environment to Stansted improved everyone's mood. What a horrible, nasty place to be.



LONDON STANSTED AIRPORT customer review :  2 September 2014 by J Boulter    (UK)

Rating : 1/10

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Cleanliness

Facilities

Recommended

Worst ever airport experience at Stansted today. The whole terminal building seems to be undergoing a reorganisation and consequently none of the facilities is working properly - except of course a long unavoidable walk through duty free. The few restaurants and shops that are open are mobbed and, with little seating provided, passengers in departures are literally sitting around on the floor. The monorail is crammed full of hurried passengers because gates are announced late - presumably on purpose. The toilets are disgustingly dirty. I don't expect 5 star facilities in an airport but what is provided is disgraceful. Missing toilet locks and other details I won't mention. To cap it all, I was charged £21 for a train ticket from Tottenham Hale to Stansted only to be told on the platform that all trains were cancelled (August Bank Holiday 2014). I had to pay for a taxi, which at the last minute cost ¬£115. I realise of course that Stansted Express is not the responsibility of the airport, but nonetheless it added to an already dreadful experience. Fortunately EasyJet were excellent and had a very good flight to Munich. The airport at Munich is an absolute world away from Stansted: spacious, clear, helpful.



LONDON STANSTED AIRPORT customer review :  2 September 2014 by A Chinnery    (UK)

Rating : 7/10

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Recommended

17th and 24th August. We arrived at 04.30 for our 07.30 flight to La Rochelle and with no bags went straight through security. It took around 15 mins which is better than expected for a flight in rush hour during peak holiday season. The woman at security was annoying, 'you failed to seal your clear through plastic bags'. She gave us another one and she just put it in the tray without sealing it. Departure lounge. It was OK. Walk through parade of duty free shops is not good as people go back and forward causes congestion. There are shops and the departure boards are OK, a countdown system till the say go to gate. We where allocated a gate at 06.25, early so we went instantly to gate 87, the middle satellite. Boarding was smooth and we were however told to wait at various points which wasn't too great i.e. the end of the corridor to the stairs to tarmac and at the end of the stairs. Arrival. We arrived at 10.45, early and we walked to the immigration which took 25mins. We were out at 11.20.



LONDON STANSTED AIRPORT customer review :  27 August 2014 by A Forster    (UK)

Rating : 5/10

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Recommended

First time from Stansted for some years. I found it chaotic and very expensive. Might look better once the building work is finished. It seems to have dropped down into Ryanair territory. A stag party airside seemed to sum this airport up now, its is certainly way behind the much improved Gatwick.



LONDON STANSTED AIRPORT customer review :  19 August 2014 by S Rosato    (UK)

Rating : 0/10

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Recommended

We experienced a catalogue of failures at Stansted Airport this morning causing distress and serious health and safety risks. Swissport staff disappeared and I and my family (including my elderly parents, and very young children) were left on the runway at the bottom of 2 flights of stairs with no assistance. I had to go searching the runway for someone to help us. When we eventually made it to the top of the stairs we found that the doors to the airport had been closed! We and another 7 or 8 passengers, including someone who required the use of a walking stick, were trapped for approx 45 min behind security doors which had been closed without anyone checking all the passengers had left to go to baggage reclaim. My parents needed to take medication and were left with no access to water, toilets etc. The airport was like a ghost town! We found the experience very distressing. When the Swissport manager eventually opened the doors he had no idea what had happened. The Airport staff were, at best, indifferent and, at worse, aggressively defensive reducing my daughter to tears. Multiple flights then waited hours for luggage. Was this an unofficial Strike by Swissport? All in all, a totally unacceptable experience at Stansted. We will never fly there again.



LONDON STANSTED AIRPORT customer review :  19 August 2014 by John Hoddy    (UK)

Rating : 0/10

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Recommended

I have travelled through Stansted frequently since it opened but this latest experience was a shock and an eventual nightmare. There is no excuse for this sad affair and the fact that the previous airport operator had to relinquish it does not justify this mess. I presume there are still some further alterations to complete but the travelling public are the least considered. They are herded like cattle (where the cattle movement rules are being flouted ) and it is only the forbearance of the travellers that this new operator does not have a a serious event every day. How can it be correct to block off all the previous avenues to the security area as they have done and then to herd all passengers to one end of the airport departures to the crush to access the security zone. I suppose they believe, incorrectly, that having accomplished this outcome they expect passengers to meander through the obligatory "Duty Free Area" and purchase copious amounts of merchandise before finally entering the Airside departure area to locate the only toilet available. After arriving almost 2 hrs prior to flight, the only thing we wished or were able to do was to head for the gate. Thank goodness too. No duty free purchases, no time for a quick coffee either. Needless to say, we shall be looking at the other alternatives before even considering Stansted again.



LONDON STANSTED AIRPORT customer review :  16 August 2014 by K Hardy    (UK)

Rating : 0/10

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Facilities

Recommended

We arrived to find turmoil as people scurried to and fro trying to find out from the hopelessly situated, too small boards where they could check in. Of course the check in desks did not open until late, resulting in a rush to get to the desks. The check in we dealt with was surly and uncommunicative whilst the one next door - obviously a trainee and "supervisor" found it amusing to discomfort someone over excess weight. By now staff were shouting for people for flights that were closing as some had not checked in - no wonder given the appalling level of staffing. The overall impression was that no-one cared about service levels, treating passengers as a nuisance that had to tolerated. Security, however, was obviously from a different planet, quick and friendly. To finally reduce its' victims to apoplexy the gates were not called until 30 mins before time. On our return our baggage was listed on one belt - but cunningly placed on another to ensure you do not feel there is any efficiency at all anywhere. The final touch - a member of the public wandering unchallenged back from the arrivals area to the baggage hall. There can be no doubt this airport is run purely for profit; the poor passenger is just an inconvenience.



LONDON STANSTED AIRPORT customer review :  16 August 2014 by A Reed    (UK)

Rating : 8/10

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Facilities

Recommended

I like London Stansted, but for just one thing, I have a phobia of going up an escalator, there are no stairs when you get off the shuttle, only an escalator or a lift. Everything is great, is bright and airy, signs are good. Just the escalator!



LONDON STANSTED AIRPORT customer review :  16 August 2014 by Steve Wisbey    (UK)

Rating : 1/10

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Facilities

Recommended

Beware. New management. New charges. £2 to drop people off even if car does not stop, £1 to weigh your bag to check not over limit before getting to check in (witnessed some people having to lighten bags at check in and causing delay) and £1 for a clear plastic bag to put gels etc in. Duty Free under heavy renovation. Too few staff other than in Security. Staff did tell us what check in desk to use even though not yet on matrix board - again causing unnecessary delays. Ate in Bridge Cafe. Top prices, food smallest portions ever, poor quality and served so quick obviously not fresh. No longer our first choice of airport.



LONDON STANSTED AIRPORT customer review :  16 August 2014 by S Hills    (UK)

Rating : 0/10

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Recommended

Drop off/Pick up Parking is an absolute rip off. I was charged¬£18 while waiting to pick up my son. I didn't realise I had been there for 24mins and was charged a ridiculous £18. No more 10-15 min max, now it is £2 for every minute you are over the 10 minutes. I wont be picking up passengers again from this rip off airport.



LONDON STANSTED AIRPORT customer review :  16 August 2014 by P Thompson    (UK)

Rating : 0/10

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Facilities

Recommended

Absolutely shocking arrivals service last night. Docked at 12.10 am. Took over an hour to get through passport control and then a further hour before we were even notified where our bags would appear. No staff available to help and no announcements. It took 2 and a quarter hours from docking to receiving our bags. The worse service I have ever known and an absolute disgrace. This is the first part of England that foreign tourists see and it is an embarrassment to our country. I will avoid this airport.



LONDON STANSTED AIRPORT customer review :  1 August 2014 by S Robertson    (UK)

Rating : 0/10

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Facilities

Recommended

Appalling customer service - multiple flights were left waiting multiple hours without their baggage or without any form of announcement as to what was causing disruption.. Staff on duty did not know / seem to care / believe it was within their remit to do anything and everyone had to just wait around and hope that eventually their bags might magically appear.



LONDON STANSTED AIRPORT customer review :  1 August 2014 by Tony Glazier    (UK)

Rating : 1/10

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Facilities

Recommended

I arrived last evening to fine an hour and a half delay at passports! These problems were in the papers a few weeks ago and still not solved. Two of the kiosks were not even manned! This is appalling and yet no one is doing anything about it. Not the Airport, not Border Control who seem to have lost the plot. Passport Office has similar problems. Why are Government departments so useless?



LONDON STANSTED AIRPORT customer review :  28 July 2014 by Paul Harvey    (UK)

Rating : 8/10

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Facilities

Recommended

I have flown twice from here over the past few weeks, once to mainland Europe and once within the UK. Both were early morning flights at peak time for the airport. Despite the length of the queues at security checking (and the number of people who seem to have no idea about how to prepare for a security check), on both occasions it took only 15 minutes to get from land to airside. Staff were friendly and polite. Airside was still undergoing its building work and hence was very crowded with a lack of seating, poor signage and departure screens too small to read from any distance. Hopefully these matters will be addressed by the upgrade. I think the airport is improving under its new ownership - I hope I am not proved wrong!



LONDON STANSTED AIRPORT customer review :  28 July 2014 by S Wilson    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

A plea to anyone thinking of using Stansted Airport and arriving at this website - Don't do it. Queues that Walt Disney would cry at. Lack of staff. Masses of people crossing each other trying to get from check in to departures. Lack of seating in departures, unless you want to spend more money in a restaurant. Shuttle trains with only one carriage instead of two, no information on that one just doors with queues to nowhere. If anyone does use Stansted I hope they have a very relaxing holiday for the return visit will drain you. Immigration queues beyond any I have experienced and as a regular traveller to America, its a breeze there by comparison. Baggage hall delays with absolutely no staff to ask. Irregular buses to car parks with multiple stops outside the terminal which just adds to chaos. Southend and Gatwick are by far better choices.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by J Duran    (Colombia)

Rating : 1/10

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Recommended

I definitely won't enter the UK through this airport. Very bad image for newcomers and foreigners. After a messy flight from Oslo-Torp on 19 June, 2014, we landed here only to find huge immigration lines and rude staff overall. Main terminal building was undergoing some refurbishment, as we could hear a constant drilling noise whilst being in the queue. Way back to Oslo was worse. Terminal overcrowded, poor signalling and incredibly rude and dismissive staff (Ryanair mainly). Security line was a highlight as we found the only friendly member of staff in the whole airport. We went to a bar in order to avoid noise and crowds. We ordered breakfast, but it was never delivered. Boarding gates were wait, boarding gates? There are certainly no boarding gates whatsoever! People had to stand in an endless line to get the plane or sit on the floor, while passengers going to other "gates" had to literally jump over them. Again, staff were unhelpful and uncaring. Very limited food options after leaving the main terminal. Flight delayed 45 minutes. A hard-to-forget bad experience.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by Clare Moore    (UK)

Rating : 5/10

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Facilities

Recommended

Flew out to Gran Canaria on Monday 30th June. Check in was very quick and although there were long queues at security we got through within about 20 minutes so no problem there. A different story on the way back. Landed at 11.10pm on Monday 14th July and joined the queue for the biometric passports at passport control. There were only 5 scanning machines there which continuously broke down. The normal queue was moving twice as fast and ours consequently took well over an hour so by the time we got to the baggage hall our two suitcases were the only two left on the carousel. Out in the car park it was also a nightmare with one car park being dug up so we had to go back into the airport and out the other side to the front of the terminal to our taxi.



LONDON STANSTED AIRPORT customer review :  21 July 2014 by J Russell    (UK)

Rating : 2/10

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Facilities

Recommended

Having flown from Stansted for many years the recent changes to it are awful. The facilities at an open air pop concert would be better than in the Departure lounge. So sad to see it deteriorate. Will go back to flying from Gatwick Airport next year even though it is a longer drive to get to.



LONDON STANSTED AIRPORT customer review :  13 July 2014 by Elaine Fellowes    (UK)

Rating : 0/10

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Facilities

Recommended

Attempted to fly to Portugal on 1 July 2014, no chance, what with Ryanair's queues and airport security queues. It was a disorganised sheep pen. Arrived at departure gate 2 minutes after it had closed to be told by a rude Ryanair employee (who did not even have the courtesy to turn round to talk to us) that we were too late. Dozens of people were missing their flights - chaos - get your act together Stansted Airport.



LONDON STANSTED AIRPORT customer review :  9 July 2014 by I Powis    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Long queues at security yesterday morning >30 minutes to get through. Virtually all belts open. Doesn't look like the new facility can cope with the passenger volume even now and it's just opened. Then had to wait 20 minutes on the tarmac outside the Ryanair flight to Dublin whilst waiting for a wheelchair to arrive to take off a disabled passenger from the inbound flight. Poor organisation and administration by both Ryanair and the airport? Just as well it wasn't raining. Inbound OK later in the evening, although surely there could be a better system than having to get on the buses just to avoid passport control?



LONDON STANSTED AIRPORT customer review :  7 July 2014 by M Horsfield    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I refuse to use Stansted Airport since MAG has taken it over and are systematically ruining it. Lord Foster who designed it designed it be a straight through airport so you walk in one direction through the terminal. Now as you enter the airport you are confronted by a wave of passengers traversing the terminal to the security areas at the southern end of the airport. This area is like something out of Communist era with about as much charm and efficiency to match. And for what? So that more retail outlets can be built that nobody wants. When will Uk airports learn that what passengers want and need is to get through them easily and efficiently. We do not go to airports to shop we go to them to travel and I take great offence at being forced through retail areas directly after security. I also take huge offence at being asked to present my boarding card if I wish to buy a newspaper or a packet of mints. Is it any wonder that there are queues and delays with this unnecessary nonsense. I always refuse. Arriving into Stansted is a lottery with its pathetic Border Control area. In the half hour or so you stand and queue you can amuse yourself by watching the Border Control officers looking down on the queues and the unmanned gates and think "why don't you do something useful and come and open an additional gate rather than looking at your clipboard?" But the key thing about Stansted is that is unnecessary to use it. Travel Southend, London City or even Heathrow. They are all light years better than Stansted and any airport not run by MAG is a must.



LONDON STANSTED AIRPORT customer review :  7 July 2014 by U Neil    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

I was due to leave on a 6.45 am Ryanair flight (the only convenient carrier - not by choice) so stayed overnight at the airport hotel (Radisson). As I had a boarding pass and only hand luggage I assumed that 5.30am would be early enough to go through security. I did not pay extra for fast track as I thought this would be unnecessary at this time in the morning. Big mistake. I arrived to find a football match-style crush at the entrance to security, with no sign of any airport staff to control or direct what could have been a dangerous crush. I eventually had to ask other passengers to let me go ahead to avoid missing my flight. This is the worst organisation I have seen at any airport in many years of flying all over the world. If you must travel through Stansted I would strongly recommend purchase of fast track/speedy boarding if available.






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