STANSTED AIRPORT review : 2 August 2008 : by R Hopkins

Customer Rating : 2/5

What can be said that hasn’t already been said? There’s always a worrying wait for the car park bus, then a long journey. If you’ve not done it yet, allow 40 minutes in case you’ve just missed a bus. Exit signs out of the car-park are inadequate, even when it’s an airport you know. Outbound journey was delayed on 29.07, so there was a gate change and inevitable rush to join the new queue, not popular with ‘first come, first board’ airline passengers. The return journey was also delayed, resulting in a half hour wait on the tarmac. If the passengers knew what time the rescheduled landing was, it’s a bit worrying that Stansted didn’t and so did not have ground staff available. What if there had been an emergency? It can be no surprise to the airport authorities to find a plane has landed. Just hope it’s not two at once that are late which, given that the delays were attributed to air traffic control, seems pretty likely. Passport control is an utter insult, with a scrum to join the queues while non EU citizens get through with little delay. There are no toilets in the area, which is also a disgrace after delays. Avoid the toilets in the baggage area! The ladies’ toilet stank of urine and the cubicles are tiny, even for a fairly small adult. Once through passport control without luggage, it’s a matter of luck how long it takes to get to your car. Last night (31.7.08) it was a fairly typical one and quarter hours from landing to car, longer than it took to drive the 60 miles home. Stansted expand? It can’t cope now, so forget it.

STANSTED AIRPORT review : 28 June 2008 : by W Robinson

Customer Rating : 4/5

I was pleasantly surprised that for our journey to and from Stansted, how well everything went. I found it superior to Heathrow. Security fine, immigration fine, and airport facilities were good. My expectations weren't high, but really, there was nothing I could complain about.

STANSTED AIRPORT review : 27 June 2008 : by G McNab

Customer Rating : 4/5

I was surprised to get through Stansted security into the departures lounge in about ten minutes flat. There seemed to be more scanners working and staff ensured the passengers were divided up between those open. Thankfully I did not have to take my shoes or belt off either so I found myself airside without the ordeal I remembered from a previous visit. It is worth noting Boots the chemist has a retail outlet airside as well as landside and both have the ‘Meal Deal’ at the food section. One can pick a snack, a sandwich, wrap or salad plus a drink for £3.49 which is much cheaper than many of the other airside outlets. The gents toilets could maybe do with a bit more cleaning but all in all it was a nice easy journey through the airport.

STANSTED AIRPORT review : 10 June 2008 : by Alasdair Brooks

Customer Rating : 3/5

While hardly the best or most exciting airport in the world, as a local resident (I live 15 minutes away by train or bus) I find it perfectly adequate, even while hoping - as someone who lives under the flight path - that it doesn't expand further. Yes, it looks a bit like a permanent construction site on the inside, and yes it can be crowded, but I prefer it to Heathrow. On the other hand, I never use Ryan Air or Easy Jet (my last flight from STN was on Turkish), so maybe this helps. I've never had a problem with immigration or security, and I even like the little trains from the main terminal to the gates. Stansted is nothing special; there are better airports in Europe, and it can't hold a candle to the major Asian airports, but it's certainly better than most American airports of similar size.

STANSTED AIRPORT review : 3 June 2008 : by Antony Barker

Customer Rating : 1/5

Arrived back in UK on Friday afternoon and was met with a huge amount of people waiting to go through the UK/EU passport control. Joined a queue and waited my turn. Noticed that the queue to my right, the first queue nearest the 'Other than UK/EU passport holders' was progressing much quicker. When I eventually got to the desk I noticed that the queue to my right was being handled by three immigration officers whereas the rest of the queues were handled by one. When I mentioned this to the official on the desk was met with rude, arrogant, unhelpful reply. (Great to be back in UK!). Why does Stansted airport treat UK/EU passport holders so poorly whereas the rest of the world go through immigration quickly with minimal delays? Will certainly look to use airports, other than Stansted, in the future. Immigration at Stansted is one big let down!

STANSTED AIRPORT review : 6 May 2008 : by J Day

Customer Rating : 1/5

Until recently, Stansted airport has offered a reasonable arrival experience. Now however, it has become a nightmare! Going through passport control recently took me two hours (at 11:30pm!), and a few weeks later, an hour and a half (also in the evening). We were herded like cattle, standing shoulder to shoulder in a cramped and badly ventilated area, with queues and staff moving at snails pace. Avoid it at all costs!

Stansted Airport review by R Hopkins

8 April 2008  Customer Rating :

Stansted travelling to Dublin. A worryingly long wait for the transfer coach, even by STN usual standards. Check-in queue very slow, but security went smoothly. As so often, there was virtually no shopping time and the gate number changed. However, as frequent travellers, this was no surprise. The return journey from Dublin made a pleasant change, as there weren't the same immigration formalities. I'm not sure that this is actually the right thing, however, in the current climate. The return coach transfer was a bit quicker than on recent occasions.

Stansted Airport review by Gavin Stewart

22 March 2008  Customer Rating :

Second time through Stansted, and again I had big trouble with the pick-up procedure at Arrivals. For a first timer, you will need to keep your wits about you. After collecting your bags, you face a very, very long trip to retrieve your car from the Long stay. Expect your wife and kids to wait a good 45 minutes for you to return. The problem is, the pick up point is effectively outdoors and your companions may freeze to death waiting for you. But if they wait in the terminal, how are you going to find each other once you return etc.? In practice, you have to negotiate some confusing signage to find the 15 minute pick up zone, amongst many similar zones. Choose the wrong one and you've got another lap to do. Once parked, sprint as fast as you can to find your companions in the airport - the clock is ticking. Sprint back down again with all your trolleys, then the next challenge is to find your car. Stansted offers you a number of exit points, all designed identically and impossible to distinguish from each other. You will come out at the wrong one, the coaches, Zone XX, eventually you find your car. Load up as fast as you can, and sprint back to the ticket machine before the 15 minutes expires. If you're lucky, you will make it. If you're unlucky, the queue at the ticket machine will be too long. And the object of all this? Is to obtain £1 from you.

Stansted Airport review by Francesco Gherardi

20 March 2008  Customer Rating :

I usually use Stansted to go in London because there is a cheap flight from my city (Forlì). But to be honest , Stansted is not really a confortable airport - it's far from the city (45 minutes by train) and the organization of the staff isn't one of the best. The baggage check out is so long.

Stansted Airport review by S Gaudicheau

19 February 2008  Customer Rating :

I was surprised how smooth my arrival was at STN. I think that coming before 7am might help. The shuttle train brings you to emigration, I was the 3rd one in line for EU passport holders and off I went into the Stansted Express. Impossible to miss from the arrival area.I admit that the train is old but it does its job leaving and coming on time and that's all I'm asking.I left London pretty late the same day and I was just on time even if there was a long queue at the security and now there is a second shoes control. I really can't complain but I might have been lucky twice the same day, so for me 3 stars.

Stansted Airport review by D Burkett

31 January 2008  Customer Rating :

I use the Stansted Express every day, as I work at STN - in cargo I might add. What strikes me is how embarrassing it can make me feel when visitors to the UK get on an ageing, dirty train and have to pay an extortionate fare to travel less than 50 miles to London. The platform escalators are frequently broken. There seems to be large puddles forming everywhere lately, as a result there are cones placed all over the place - just in case you couldn't see the small lake forming in front of you! The platforms, seating and decor are grubby and there is a distinct lack of information screens. The station feels like a multi-storey car park! Come on STN and Stansted Express. I am lucky as an airport worker that I get discounted travel, but even what I pay seems a lot - fix the leaks, clean the place up, buy some new trains and charge a realistic fare! It is embarrassing that hundreds of thousands of visitors' first experience of our country is of a badly run, badly maintained service that costs a fortune!

Stansted Airport review by James Lewis

29 January 2008  Customer Rating :

NotHad the misfortune to fly from STN yesterday. Only 10 minutes to check in, but 40 minutes in the security queue. Pity the people in front of me, whose small son needed the toilet. Half the X-ray machines were unmanned, although there were some security staff hanging around with nothing better to do. Didn't have time to complain, so straight to Pret for inflight sandwiches, no time for shopping. Another disaster area: they only had two left, and obviously the staff couldn't care less about restocking. "We'll try and get some sent over, if you'll wait" one said, in an effort to be halfway helpful. Hello! This is an airport; people haven't got time to hang around, especially after 40 minutes at security. One star? Minus several hundred stars!

Stansted Airport review by Ciaran McCafferty

29 January 2008  Customer Rating :

I've passed through Stansted on a number of occasions over the past few months, usually on Friday evenings or Saturday mornings, and typically returning on Sunday evenings or nights. Stansted Express is pretty dreadful, with about 1 in 4 journeys running to the timetable suggested, and the trains themselves are old although usually clean. I tend to use online check in and travel with hand luggage, so I can avoid the snaking queues for check-in and head straight for security. My general impression is that this is improving, I would say 10-15 minutes is the typical wait I have endured, which is acceptable to me. Airside there is little to do, but the concourses are kept reasonably clean. Returning from the UK or Ireland to Stansted means that passport control thankfully does not apply; the queues for the border posts are invariably thronged on a Sunday evening. Overall, I would say STN is just about keeping its head above water; hopefully the extension will provide some relief.

Stansted Airport review by Charles King

22 January 2008  Customer Rating :

Not a pleasant experience. The main problem with STN is that it is running way over its capacity, with the airport running out of places to sit down even on a (presumably relatively quiet) mid Friday afternoon in January. What it must be like at peak times, I dread to think. However, it did take only about 15 minutes to get through security outbound. Note that once in the main terminal, you can't go to use the lounges (which are in satellite 1) unless your flight is departing from those gates as there is no way to return to the main departure hall (so e.g. Priority Pass is useless). On return at 10.30 Sun night, having sprinted past other passengers on our flight and on others, we were held for about 3 minutes in the previously mentioned corridor before we could join the queues to get through customs. It took us about 25 minutes to get to the front of these queues despite all available desks being open. Presumably those behind us were still stuck in the corridor. Then went straight down to the Stansted Express. This did run on time, but the train was filthy, seats were missing etc. I felt quite ashamed that this is some visitors' first view of Britain.

Stansted Airport review by Anthony McElligott

15 January 2008  Customer Rating :

I travelled through Stansted yesterday - arriving early morning from Shannon and leaving later that day for Berlin. The airport is still a mess, tacky and over priced; the security is petty minded and downright punitive. I don't carry luggage so I was not affected; but I noted how security at the entrance to screening were weighing bags on little scales to ensure they were all exactly under 10kgs, and if so, then measured them! Dozens of irate and confused customers were being sent back to check-in - where, as some protested, their bags had been previously cleared to go as cabin luggage. Who decides these rules? The connection from the airport into London was a complete shambles: the cost of a cheap day return to Liverpool St was £17.40 but the train only ran as far as Tottenham Hale where I had to change on the underground at an extra cost. The underground itself was not functioning due to engineering works. Thankfully my friends drove me back to the airport later. By contrast, Schoenefeld is well-run and clean; security is discreet and transport into the city costs just 2.10€ single for roughly the same length of journey as Stansted to L'pool Street and runs late into the night.

Stansted Airport review by Katherine Prior

23 November 2007  Customer Rating :

I was disapointed first at the filthy, rundown state of the Stansted Express from Liverpool Street Station and then on arrival, at the very grotty condition of the women's loos. Several of the doors did not shut, loo seats were missing, and, most extraordinary of all, only one out of about six or seven taps was working. Having finished queuing for a tap, I then had to queue 25 minutes to get through security. (My recent experiences at Heathrow 3 have been queuing times of less than 10 minutes.) There were unmanned x-ray machines and apparently unoccupied staff, and those staff who were on duty seemed exceptionally poorly trained in knowing how to cope with pushchairs. They need a dedicated queue for pushchairs, wheelchair users and other mobility impaired people, and late boarders, so that the regular queues are not repeatedly held up by someone rushing through at the last minute or by some poor parent trying to wrestle with babies, bags, toys, coats, pushchairs and plastic bags of liquids, whilst also having to sample pots and bottles of babyfood!

Stansted Airport review by Matt Battersby

14 November 2007  Customer Rating :

For once, a reasonable experience at Stansted - a rarity these days. Outbound can't blame BAA on ridiculous queue for American Airlines check in; security quick and not too surly. Gate lounge space bit small for full 767. Return passport control very quiet at 10am with all desks fully manned.

Stansted Airport review by G McNab

9 November 2007  Customer Rating :

Poor old Stansted. Once a shining example of an efficient, functional airport now a victim of it's own success. Even at 15.30 the queues for security were enormous. From joining the queue to reaching the x-ray machine took me 46 minutes. I timed it. Some queues seemed to have two x-ray machines and move slightly quicker. Mine had only one. I don't think anyone objects to security in this day and age but it is frustrating to queue for so long and then see so many unmanned machines.

Stansted Airport review by Simon Rickman

1 November 2007  Customer Rating :

Travelling to Dublin with Ryanair, took over 45 minutes to get through security. At peak time, nearly 200 people in each queue, plenty of empty x-ray machines ready to use and alleviate the problem. Plenty of BAA staff standing around having a chat, maybe off duty but go and have a party somewhere else it does not leave a good impression. No attempt to get people through who have a flight boarding soon, no announcements, everyone in the queue moaning. Need more staff, not more shops - absolutely terrible service from BAA, took me the same amount of time to get through security as it did to drive from home. Will not fly from Stansted again, which is a shame as it is a beautiful airport, just run like a shambles.

Stansted Airport review by Paul Smith

1 November 2007  Customer Rating :

This airport is getting worse and worse. Returned from Szczecin on Sunday afternoon only to be held in the walkways and tunnels while waiting for passport control. Very humid and crowded with very little control. Constant messages stating that waiting in the corridors helps the arrivals process. How can waiting in a humid corridor help the process?? It just makes people stressed, tired and angry. When we finally arrived on the upper levels where the security checks are, only half of the stations were manned. This is clearly not an acceptable situation BAA. Our London airports are becoming more of an embarassment to our country. As for the 'tougher' checks on the passports, the lady who checked ours gave it a quick scan, checked my photo and gave me it back. Considering how quick they look at the passport, a fully manned passport control would easily improve the speed at which people can get through security. We are constantly paying more airport taxes, the least we can expect is to see some improvement for our money.

Stansted Airport review by L Doran

9 October 2007  Customer Rating :

Airport security - what a joke! I realise that in these difficult times we all want to be safe and have to accept a certain amount of inconvenience to facilitate this, but my experience on Monday 1st Oct. was positively 'pythonesque'. In my hand luggage for the trip was my make-up bag (surely a necessity for all ladies!). After going through the x-ray machine an official opened up the bag and told me I would have to leave behind my mousse foundation which was contained in a small aerosol (50ml).When I queried as to why this was so, he explained that it must be placed in a plastic bag. My make-up bag is in fact made of plastic as I pointed out to him and has a zipper on the top to facilitate sealing. No he replied - this would not suffice, it had to be a clear plastic bag." Why "I asked; "In order that we can see it "he replied. "Well you are holding it in your hand, I replied. You can see what it is, I will squirt some out and put it on my skin if you like." "No, I have to take it away from you" he said. So I said " So if I had been in possession of a clear plastic bag to place it into I could have kept it then?" He replied "Yes you could - blame Mr. Brown" and with that he walked away and placed my items in a box behind the x-ray machine. So the security policy of Stansted airport claims that my small aerosol can of mousse foundation poses no risk inside a clear plastic bag but constitutes a risk to security inside my plastic make up bag! This is beyond ludicrous! All this constitutes to my mind is the theft of my property for no good reason at all and it is about time they recruited some employees with a bit of common sense.

Stansted Airport review by James Kansky

9 October 2007  Customer Rating :

Stansted suffers from overcrowding. In Summer it is horrible and simply can't cope with the crowds. But in Winter it not that bad. Getting to the gate is relatively quick. Shops and restaurants are decent, and much and more useful than at Heathrow. Only big downside is the Stansted "Express" train, which isn't an express train at all. uge difference given that most flights departing from Stansted are low cost flights.

Stansted Airport review by B Selourn

27 September 2007  Customer Rating :

This airport is truly an awful, mismanaged, under-designed nightmare of a place! Friday evening 21st Sept 2007, 40 minutes to clear security. If that wasn't bad enough worse was yet to come, returning Sunday night 23rd Sept arriving at 11.45. It took 80 minutes from getting off the plane to reach passport control. Stuck in the crowded corridors, packed shoulder to shoulder with hundreds of other passengers, no ventilation. No idea what's going on other than 'to assist the arrivals process passengers may have to wait in this area for a short time'.

Stansted Airport review by Richard Chamberlain

27 September 2007  Customer Rating :

Arrived on time at 23.10 at STN on 22 September to proceed to the end of the queue which backed up to the airport gate. The queue was controlled and they let a few people proceed only every 10 minutes or so. By the time the queue inched along I reached EU UK Frontier Passport inspection only at 00.25. There were a thousand or so people waiting in the queue for passport control where 7 out of 15 desks were manned. There were no special inspections there was just too few officials to deal with the numbers. I went to the office overlooking the throngs queuing to complain where I was handed a form instructing me how to complain and they told me 200 people had complained that evening. Their bosses were not there to see the queues. I said surely they can examine timetables but they made no comment. Entering the baggage reclaim areas, carousels were overflowing with luggage since the luggage was arriving one hour before the passengers! I have arrived at Stansted a few moths before at 18.00 and there was no problem.

Stansted Airport review by Jack Sheldon

18 September 2007  Customer Rating :

Departures, about 20 minutes wait for security. Boarding card control a shambles as only certain doors into security can "validate" (whatever that means) internet boarding cards. Security is illogical, once you've gone through it and think it's all over, you have a second line where you have to do the shoe carnival. Why don't you do the shoe carnival at main security and have the staff doing the shoe carnival available for main security (possibly allowing an extra security line to open)? Also, does anyone know why they have finger docks at Stansted? At the bit of the terminal I was at, all the aircraft were disconnected from the finger docks and all passengers had to go down to the tarmac and climb up stairs into the aircraft. Are they all broken or something?

Stansted Airport review by Maire Leese

10 August 2007  Customer Rating :

Arrived at Stansted 11am 6 August from Lyon. Previously had experienced long delays at Immigration but this time - despite being horrendously busy - was well organised and every desk for once manned. BAA staff at back of the small hall were directing staff to quicker queues and presumably Immigration managers in front of the desks directing people from both sides of queue barriers to quickest lines. Seemed very efficient and friendly. Commented to officer who checked my passport who said he'd been drafted in from another location to assist. Clearly made all the difference from my previous visits. Well done but shame airport still filthy dirty and toilets in baggage hall a disgrace.

Stansted Airport review by G Seiler

19 July 2007  Customer Rating :

What a weekend - got delayed by 1.5 hours on Friday lunchtime departing to Venice because of the on goin security nightmare - if we really need this much security lets get rid of all those shops that make BAA a huge profit and put it to better use getting the paying customers to their planes quicker, safer and less stressed. And lets face it all of us fare paying passengers have already paid a huge privilege to BAA to use the airport - do we really need to be fleeced more than once. Its not like any of the shops are offering any great savings over the high street these days. Then coming back last night we had to suffer over a 1 hour wait to get anywhere near the customs and immigration desks after our plane landed. They had signs up to expect delays because of new procedures but to be honest I would have thought at 12:30 at night it would be running smoothly, but here we were with each desk taking about a minute to process one person (at this rate the 3 or 4 737 loads of people at this time of night nearly completely crippled it) - do they operate this system during the rush hour?? what are they thinking? Or is this a way to get more car parking revenue out of the people waiting to collect them.

Stansted Airport review by Trevor Harvey

30 June 2007  Customer Rating :

For the first time for a long time I picked someone up at Stansted and went to the '15 minute pick up point' as arranged. In the past this was free and the signing implies, I suggest, that this continues to be the case. On arrival at the exit barrier I found that I would need to pay a £1 to get out. In the event and with cars queuing behind me I was able to pay at the barrier with a credit card. Without the Credit Card, I would have had to find a place to park and then go to a pay station to pay my £1. What money grabbing nonsense.

Stansted Airport review by Mark Davis

22 June 2007  Customer Rating :

I have the same views as all the other recent STN users, it was a great place to fly from but now its a typically joke - apparently the Chip readers at the "border control" are very slow. But my biggest worry is that now BAA are owned by a Spanish Company is the investment/capital is on hold? At least they have got rid of the "students" who kept people queuing before security asking about liquids and gels! Its a national disgrace but what are BAA going to do - nothing! What choice do we have?

Stansted Airport review by Anthony McElligott

20 June 2007  Customer Rating :

I would like to add my voice to the complaints. In addition to a very bad experience flying Ryanair - over two hours delay - the arrival at Stansted on June 15/16th was a scandal. Close to one o'clock in the morning and passengers were being corralled in the corridors before even getting to the actual arrivals hall. There the scene was almost biblical - crowds of weary passengers - many families with small children and elderly - all being treated to the customary British welcome at 'UK Border'. The deployment of a large contingent of armed police had nothing to do with 'fighting terrorism' but everything to do with intimidating the public into passivity. The process took around 40-50 minutes between disembarking and exiting the airport. British airports have now become the blackspots of European and inter-continental travel. Immigration staff at Stansted that evening/early morning clearly were out of their depth. But for passengers the experience was much worse. This is a national scandal, and those responsible should be held to account for their shambolic mismanagement. All in all, flying through Britain is a dispiriting experience, the security staff are increasingly rude, the environment is stuffy, and really very dirty (just look at those seats at Heathrow Terminal 1 departing for Ireland and the Channel Islands, or at Stansted - ugh!!

Stansted Airport review by Robert Przemioslo

20 June 2007  Customer Rating :

Stansted airport treats passengers with contempt. A month ago I thought it must be unusually busy whilst waiting for 80 minutes in a non air conditioned tunnel to be allowed through to join the chaos in front of the passport control. No priority for the aged or those with young children. No organised line queues so survival of the fittest attitudes everywhere. Same thing happened last night, 60 minutes so I got to Bristol at 5am! The airport cant cope so why plan to expand? Cut the flight numbers so the infrastructure available can cope, or is it that income might suffer?

Stansted Airport review by A Briggs

14 June 2007  Customer Rating :

The immigration shambles is certainly not a Sunday night special. Returning on Ryanair in the hour before midnight on Saturday is reason for the deepest gloom when you find you can barely get out of the transit train (only one carriage of which runs: is this another attempt to cause the crowds to accumulate somewhere else ?) for the crush of people trying to get through immigration before having to show up for work on Monday. Three of four non-EU passport desks were unmanned; and even though all the EU ones were staffed, there is nowhere near the right number of them. The terrible crowding has to be seen to be believed. Does anyone care ? Is anyone listening ? Could someone get rid of the tawdry, shabby, shops (especially those thieving ones which sell water at the price of wine) and open up a sensible number of immigration counters, so that we can come home without this stress ? Perhaps we should stop being so stoical about it and storm through. If there is shabbier treatment to be found anywhere in Europe (but Heathrow doesn't count), I have yet to see it.

Stansted Airport review by John Oram

14June 2007  Customer Rating :

One word - appalling. Arrived back from LAS to all the bad things I expected. Immigration queues remain scandalous. The queues were badly managed today and I have been told that a 'snake system' is due to be introduced in July. Such a system is already in use for the Rest of the World lines (at STN). Also promised is an expanded immigration hall, due 2008 and probably already late as they have not got past the foundations. It is unclear whether there will be enough immigration officers on sensible rosters to take advantage of a larger hall. Landside was no better. The queue in WHS where I was gasping for a bottle of water was being reduced only slowly by two cashiers who seemed entirely unfamiliar with their tills not to say many of the products passing through their hands.

Stansted Airport review by Al Strachan

6 June 2007  Customer Rating :

London Stansted: It's not just Sunday nights. Even at mid-day when a few flights arrive together there is chaos at immigration. People really should take photos of the queues in areas where photography is not specifically prohibited and expose this disgraceful situation. Should not be problematic taking photos because the queues go a long way back and well away from the immigration area. The immigration shambles at STN really needs to be addressed immediately.

Stansted Airport review by John Oram

6 June 2007  Customer Rating :

Stansted is an airport in decline, moodily failing to put itself out to help the customer. I spent some time in the terminal prior to flying the next day and it does not bear close examination. I should say I was staying in the Radisson and not sleeping in the terminal - just looking at it with a critical eye. I have made several recent visits both to travel and to see off. For one thing, it is looking quite grubby. A number of information TVs have been moved or decommissioned and I can only imagine that this is a surly effort at crowd control. The post box has been sealed although it is not clear whether at the behest of the Post Office or our paranoid security forces.

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