San Juan Airport Passenger Reviews and San Juan Airport Traveller Reports
SAN JUAN AIRPORT customer review : 6 February 2013 by D Clark (USA)|
Rating : 4/10
Horribly disorganized! No instruction as to which lines/areas you should be in - in what order - awful. After
standing in a long line for 20 minutes waiting for luggage tags, I was told that I had to have a boarding pass
first. There was no instruction and no signage near the baggage line. Back out of line - wait 15 minutes in
boarding pass line - then back to luggage tag line. Just when I thought I was finished - back in line dragging
the suitcase that they had already been tagged to yet another counter. It was ridiculous. The airport
employees are no help and appear to be more interested in socializing with each other. I will think long and
hard before booking anymore trips that will take me through this airport.
SAN JUAN AIRPORT customer review : 15 May 2012 by Juan del Valle Ramos (Puerto Rico)|
Rating : 6/10
The timing of flights is good, service is friendly although not always fast. Usually crowded, especially during
11-3 pm when many flights leave and 5-7 when many arrive. Needs more food options, more store options
and cleaner bathrooms. This is my home airport so it's easy to travel through here, but connecting throughout
the terminals is sometimes confusing. TSA is usually full, mostly in terminal C, check-in is very crowded too
because it's really nearby, USDA is very smooth travelling, so is Immigration.
SAN JUAN AIRPORT customer review : 17 April 2012 by P Smith (Canada)|
Rating : 6/10
YYZ-SJU-EIS return. Does its best but is clearly well above its design capacity in terms of passenger volumes.
Check-in is hampered by too little space between counters and the exit which results in chaotic snaking
queues and no free space. This is particularly trying during cruise ship changeovers when passenger volumes
are highest. Security screening is passable with fairly efficient staff. Airside services are ok for the Caribbean
but there is little available space for seating in the waiting lounges. Clearing US customs here is easy as it is
mostly small planes feeding in passengers. San Juan's principal advantage is the number of direct flights from
North America and the extensive connections provided by local airlines like American Eagle, Cape Air and Fly
SAN JUAN AIRPORT customer review : 23 December 2011 by J So (Canada)|
Rating : 3/10
YYZ to SJU return. Second visit to Luis Munoz Airport, first time 3 years ago. My experience has not improved.
Clean, good maintenance, and reasonably spacious, however the electronic board with flight information is a
complete joke. Only a small fraction of flights are listed, and most without gate information. The only way is
to walk around the terminal, looking out the windows to find an Air Canada plane - totally unacceptable!
Three years ago, my US Air flight was cancelled, but never indicated on the board. No Wifi - not even
available for purchase. No Star Alliance Lounge. I was told by check-in counter that Continental had one but
since its merger with United, the lounge closed! Food choice limited and very expensive. Lineups at security
long and chaotic. I was refused the Priority Line as a Star Alliance Gold member, and was only grudgingly
accepted when I pointed out my travelling companion was using a cane. Very incompetent and poorly trained
ground staff. It's hard to avoid SJU if you go to southern Caribbean, but I will try hard to avoid it in the
San Juan Airport customer review : 26 June 2011 by Ned Hopkins (USA)
Customer Rating : 4/5
The international airport is huge: the largest, I'd guess, of all those on Caribbean islands. It is immaculately clean.
There are many dining and shopping options. Check-in (US Airways Business/First) was a breeze. Getting through
security was a nightmare: long, long lines inched toward the TSA stations at all four concourse entrances, it took
us over 20 mins in the early evening.
San Juan Airport customer review : 18 December 2010 by A Dee (USA)
Customer Rating : 1/5
Today was my third time flying into San Juan, but the first time I ever had to connect to
another airline. I found everything shutting down at 5pm - restaurants, shops, security, even
ticket counters! It seems to run on "island time." The layout is awkward and not labeled well
with signs. My favorite part is how the terminals list the gate numbers, but not the airlines
serviced. And don't count on using the arrival and departure screens to locate or confirm your
gate. Only about a third of the flights have an actual gate listed. When I return to the
Caribbean, I will do my best to avoid San Juan.
San Juan Airport customer review : 8 September 2010 by Cristiano Miro (USA)
Customer Rating : 4/5
Airport offers good facilities for the Caribbean. Acceptable air-conditioning, clean terminal
and loos. Spacious terminals, with plenty to eat (although for authentic Puerto Rican food,
dine before security). Staff is friendly and professional, and there are plenty of reasonably-
priced taxis to San Juan and the surrounding areas. All in all, a pleasant experience, and a
good first impression to the visitor of this magnificent destination.
SAN JUAN AIRPORT customer review : 11 December 2009 by R Muratovic
Customer Rating : 5/5
Flew into San Juan this past summer from JFK for my honeymoon. Had no problems. We landed, and
the baggage claim was not a long walk, and in a matter of 15 minutes I was my wife and I were
in the taxi going to the hotel. Returning was even easier.
SAN JUAN AIRPORT customer review : 14 April 2009 by Byron Scott
Customer Rating : 3/5
Traveled into and out of SJU in April 2009. Upon arrival, it's not very clear how you just
walk out to the car rental shuttles (I think there's a way you can avoid going through the
baggage claim check, however it's not clear). We also did not see signs pointing out the
tourist info booth upon arrival. The airport generally poorly signed. Departed Weds. 4/8.
Huge lines at most airlines for baggage check. You do have to have your bags inspected
(checked and carry-on) by USDA prior to departure. This is a separate process and these
machines are right inside the doors at Concourse B. The video displays did not give our gate
or concourse, so we had to ask to find United. The ticketing area is not well air-conditioned
(doors open to street) so it's pretty warm. Some restaurants and shopping before security,
fairly limited choices in Concourse B, but you could walk to at least C. Overall, especially
in ticketing area, rather chaotic.
SAN JUAN AIRPORT customer review : 29 July 2008 : by Tony Tosca
Customer Rating : 3/5
I don't know where Josh Brown got his data from, but some of his numbers seem exaggerated. That
being said, SJU is the largest and most modern airport in the Caribbean but it certainly has a lot
to catch up with other US airports. SJU doesn't have luggage cart rental service; instead they have
baggage handlers that work for tips. They are unionized and, for obvious reasons, their union is
adamantly opposed to the carts. It's also probably the only US major airport where only passengers
are allowed in the baggage claim area and possibly the only one where they actually check your
luggage tag against your ticket as you leave the claim area. I think that is PLUS, considering how
often people grab the wrong bag. As far as security goes, there's nothing they can do about checking
your luggage for plants/animals. That's actually a USDA requirement - the same happens in Hawaii.
It's true that once you go through security the food choices are extremely limited. Everyone working
at the airport must be bilingual. To have staff that does not have a dominion of the English
language is a crass oversight.
San Juan Airport review by L Senquiz
13 May 2008 Customer Rating : n/a
These last comments were posted on 2005. We're now in 2008 & the airport has more gates, more
renovations. More renovations, expansions & service facilities will be going on through 2011.
San Juan Airport review by Josh Brown
6 November 2005 Customer Rating : n/a
San Juan airport is the best airport in the caribbean, also the one with
major traffic, San Juan airport moves almost 700 daily flights making it
one of the U.S. Major Traffic airports, also has 2 runways the North
Runway(more than 10,000 feet long) and the South Runway( more than 8,000
feet long). American Airlines and American Eagle are the most
predominent airlines in San Juan Airport. They have 2 of the 4 terminals
in the airport for themselves (Terminal C and D). They operate with over
125 daily flights. (American Airlines (over 60 daily flights) (American
Eagle(over 70 daily flights). American Airlines operates with several
routes to the U.S., Caribbean, South America and Europe from San Juan,
while American Eagle operates to most of the Caribbean Destinations
including the Dominican Republic. Delta and Continental hold 1 terminal
for them, and both operate with some 20 daily flights. (Continental (10
daily flights) (Delta (10 daily flights), also cape air operates with
continental codeshares with more than 30 daily flights, U.S. Airways,
Nortwest and United Airlines operate with over 50 daily flights and are
located in the same terminal that Continental and Delta are. Caribbean
Sun Airlines also is a predominent airline with more than 40 daily
flights. San Juan airport moves more than 11 million people each year,
almost 3 times the population of Puerto Rico. San Juan airport holds
many facilities and amentities, but only in the departure area (2nd
level). The airport holds more than 50 gates, and has over 10,000
employees. Has a parking tower for more than 15,000 cars with 8 levels,
and a side parking for more than 5,000 cars. It has many fast food
restaurants like: McDonalds, Wendys, Subway, Taco Maker, 5 Cafeterias...
Also has an Hotel with 125 rooms located some 200 feet from American
Airlines ticket counters. It has over 30 duty free stores for a last
minute shopping, and it holds Aeroparque a place located near the North
Runway so that you can see planes departing and arriving. It is all you
can expect from an airport, but get prepared for very long lines in
counters(especially in Delta, Continental, United and Cape Air
counters), and a severe car traffic when you arrive. San Juan airport is
the hub getaway for the caribbean, and also one of the most important
hubs of American Airlines and American Eagle. Puerto Rico has more
airports like Aguadilla Airport, Mayaguez, Ponce and Vieques.
Aguadilla's Rafael Hernandez Airport located over the Ramey base in the
northwestern area of Puerto Rico is the 2nd airport in Puerto Rico with
major traffic moving over 100 commercial daily flights. It is operated
by major airlines like: Continental Airlines, JetBlue, PanAm Clipper
Connection, TAM, NorthAmerican and Northwest. Continental operates with
a Daily flight to Newark, JetBlue with 2 daily flights to JFK,
NorthAmerican with over 50 daily flights to major U.S. Cities, TAM with
over 20 daily flights to the Carribean, South America and Central
America, and PanAm with 2 daily flights to Orlando/Sanford Airport. The
Airport consists of 2 terminals, (1 of the terminals is under
construction), and has various duty free stores. Has a side-parking for
500 cars, and has over 300 employees, it also has the largest runway in
the caribbean with more than 12,000 feet long. The 3rd major airport in
Puerto Rico is Ponce's Mercedita Airport holding 1 terminal and is
operated by several major airlines like: Continental Airlines, American
Eagle, JetBlue, ATA and Cape Air. Moving over 25 commercial daily
flights and with over 100 employees. Ponce Airport is located in the
Southern Region of Puerto Rico. Mayaguez's Eugenio Maria de Hostos
Airport located in the Western area of Puerto Ricoand Vieques Airport in
the Eastern area of Puerto Rico are small airports, but both are
operated by major regional airlines like: American Eagle and Cape Air.
Both with over 10 commercial daily flights. Both hold more than 20
employees and they have only 1 terminal. Both have only a runway of
5,000 feet long.
San Juan Airport review by W Valentine
I guess everything is relative. Compared to similar airports in this part of the world, I guess San
Juan is pretty nice. But in comparison to most airports in the modern/western world, its definitely
lacking. Outside security, expect long lines, bad food (with equally long lines), and a generally
chaotic vibe. Inside security (airside) , it felt a lot like being in the Ft. Lauderdale airport
(could be a compliment or not, I guess) with a less hectic vibe, decent food, decent shopping).
If you're flying out of here, leave plenty of extra time to check in and get through security. And
I'd suggest eating ahead of time as you're options are pretty slim.
San Juan Airport review by Ivan Zapata
San Juan International Airport, compared to many airports in the region, is very nice and clean. It
has very good facilities, though getting to the airport is somewhat difficult if you are using PR-
26, access to the airport from PR-17 is very easy, it takes you straight there. Interactive service
about the airport are not that easy to find either. The people of the airport are not as
costumer oriented, but if you get their attention they are gentle and will help you in the way they
San Juan Airport review by Taylor Jackson
SJU is a decent airport, but not comparable to those on the US mainland. Getting to the airport from
Autopista 2 is a hassle. The signs to the airport are poorly placed and confusing. Once on the
airport grounds, the signs are still confusing. Eventually you will end up in the place you need to
be. You may have to circle the airport once or twice, however. The American Airlines passengers are
in the oldest terminals, which are not so clean. Most other airlines are housed in newer, cleaner
terminals. Signage is posted in both Spanish and English (for all the "americanos" who cannot speak
Spanish). Security is a nightmare. First, all departing passengers must send their bag through a
machine to check for plants and animals, which you are not supposed to transport off Puerto Rico.
Then, you must drop your baggage off, after check-in, at the TSA bomb screening device. Afterwards,
passengers proceed through the security checkpoint, which takes a long time to pass throught. The
TSA agents are friendly, however the one that screened me did not speak English fluently. Once
through security, there are only a few food places and duty free shops. Take note that all US
passengers do not have to pass through customs when you are coming to/from Puerto Rico. Therefore,
all the shops in Puerto Rico are a good deal. Puerto Rico charges no sales tax, so that makes most
shops on the island "duty free". Almost all American Airlines employees are bilingual and friendly.
Overall, it was not a terrible experience. It is, hands down, the best airport to use in the Carib.
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