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San Juan Airport
6.4 out of 10  6.4 out of 10
20 reviews

 



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SAN JUAN AIRPORT customer review :  28 July 2014 by G Arce    (USA)

Rating : 3/10

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Recommended

I arrived yesterday at SJU. The airport looked clean but it has changed a lot since my visit last year. A lot of the eateries were removed so choices are few and far between. The biggest change is moving the car rental companies to a parking lot across the street. There are no shuttles to take you where the car rentals are. If you have a lot of luggage, you are going to have to hire a baggage handler to take your luggage where the car rental companies are at. Even if you don't have a lot or no luggage at all, you have to walk a significant distance to reach the car rental companies. There a no pick ups for the disabled, if you have to go there, you'll have to do that on your own power. When asked about it to the car rental person, she said that the Mexicans that operate the airport changed it. This arrangement surely violates ADA if someone wants to push with the Federal government, I think they should.



SAN JUAN AIRPORT customer review :  19 November 2013 by Cindy Thomas    (USA)

Rating : 2/10

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Recommended

1st time at SJU. Am a United 1k flyer. Looks like a modern airport but it truly is just for show. TSA pre-check line was allowing all kinds of non pre-check people into the line causing major confusion and delays. No Star Alliance lounge yet this is an airport with increasing passenger traffic and over 8.5 million passengers a year. Completely amateur. Avoid if possible.



SAN JUAN AIRPORT customer review :  18 November 2013 by S Koenig    (Brazil)

Rating : 5/10

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Recommended

An older, largely uncrowded airport that seems to have the facilities you'd expect of a small-to-mid-size domestic airport. While arrival was easy, departure was a bit of a pain for us, due to the complete absence of baggage carts on the arrivals level, either at the curb or inside. No skycaps except in the baggage claim area. And no apparent curbside check-in facility. This was a big factor since you have to first take your bags to a Department of Agriculture inspection area to be scanned, then take them to your airline's check-in counter, then take them to the x-ray security station. Line for TSA security was relatively short. Selection of eateries inside security was fine. Note to airport authorities: put some darn carts at the curb on the arrivals area! Getting exercise is fine, but when it's hot, departing from SJU can be a pain.



SAN JUAN AIRPORT customer review :  17 September 2013 by Linda Lacey    (USA)

Rating : 2/10

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Recommended

Returning to the US from St. Maarten. First of all our flight was delayed 2 hrs so we only had 45 mins to connect. We have been flying international for 20 years and never had the delays, lines, disorganization that we had to go thru in San Juan. First a line for the Custom Check, then collect our baggage, then another line for another custom check. Walk 10 minutes to the connecting terminal to stand in line to re-check our baggage personally with the ticket counter (even though it was originally tagged/checked all the way through to our final destination), then one more TSA check, get rid of all liquids. OK fine, now if you wanted a bottle of water to take with you, there was not one place to purchase it, just run to your gate, to be informed that we were late and they were kind enough to hold the door for us.



SAN JUAN AIRPORT customer review :  22 August 2013 by J Ollett    (UK)

Rating : 0/10

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Recommended

My wife and I were travelling from Beef Island, in the British Virgin Islands, to New York JFK and had to change at San Juan. Flight into San Juan had been delayed by 2 hours and we were now in a position of missing our connection. Beef Island phoned ahead, and San Juan airport had promised us all that a member of airport staff would see the 20 passengers through the check point etc. They also said not to worry about collecting bags, because our bags would be transferred for us. Arrived at San Juan with 45 minutes until our connection, told we aren't allowed off the aircraft. Held on the plane for 15 minutes. 20 passengers, all with connections to make, locked outside the airport. We then sprint to passport control and it takes 4 checkouts 10 minutes to see my wife and I. With 15 minutes left, informed that because of a mix up, our bags were not sent to our next flight. We had to run back to collect them. By the time we arrived at the counter our flight had departed. The checkout man then had the cheek to ask us why we only left 45 minutes to make our connection. We were informed by 5 different staff members that this means we would be 1st to get a seat on the next flight. This wasn't the case though. Given boarding passes for a 17.45 flight direct to JFK gate 8, we were on the system for gate 9 to Miami at 17.25 (this was the 1st we'd heard of this). We could catch a connection from there. So, with 10 minutes to spare, off we run to gate 9 to explain the situation. Gate 8 phoned gate 9, and it turned out, yes we were meant to be on that flight. By the time we finally we arrived at our hotel in New York, we'd been travelling for almost 14 hours.



SAN JUAN AIRPORT customer review :  6 February 2013 by D Clark    (USA)

Rating : 4/10

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Recommended

Horribly disorganized! No instruction as to which lines/areas you should be in - in what order - awful. After standing in a long line for 20 minutes waiting for luggage tags, I was told that I had to have a boarding pass first. There was no instruction and no signage near the baggage line. Back out of line - wait 15 minutes in boarding pass line - then back to luggage tag line. Just when I thought I was finished - back in line dragging the suitcase that they had already been tagged to yet another counter. It was ridiculous. The airport employees are no help and appear to be more interested in socializing with each other. I will think long and hard before booking anymore trips that will take me through this airport.



SAN JUAN AIRPORT customer review :  15 May 2012 by Juan del Valle Ramos    (Puerto Rico)

Rating : 6/10

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Recommended

The timing of flights is good, service is friendly although not always fast. Usually crowded, especially during 11-3 pm when many flights leave and 5-7 when many arrive. Needs more food options, more store options and cleaner bathrooms. This is my home airport so it's easy to travel through here, but connecting throughout the terminals is sometimes confusing. TSA is usually full, mostly in terminal C, check-in is very crowded too because it's really nearby, USDA is very smooth travelling, so is Immigration.



SAN JUAN AIRPORT customer review :  17 April 2012 by P Smith    (Canada)

Rating : 6/10

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Recommended

YYZ-SJU-EIS return. Does its best but is clearly well above its design capacity in terms of passenger volumes. Check-in is hampered by too little space between counters and the exit which results in chaotic snaking queues and no free space. This is particularly trying during cruise ship changeovers when passenger volumes are highest. Security screening is passable with fairly efficient staff. Airside services are ok for the Caribbean but there is little available space for seating in the waiting lounges. Clearing US customs here is easy as it is mostly small planes feeding in passengers. San Juan's principal advantage is the number of direct flights from North America and the extensive connections provided by local airlines like American Eagle, Cape Air and Fly BVI.



SAN JUAN AIRPORT customer review :  23 December 2011 by J So    (Canada)

Rating : 3/10

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Recommended

YYZ to SJU return. Second visit to Luis Munoz Airport, first time 3 years ago. My experience has not improved. Clean, good maintenance, and reasonably spacious, however the electronic board with flight information is a complete joke. Only a small fraction of flights are listed, and most without gate information. The only way is to walk around the terminal, looking out the windows to find an Air Canada plane - totally unacceptable! Three years ago, my US Air flight was cancelled, but never indicated on the board. No Wifi - not even available for purchase. No Star Alliance Lounge. I was told by check-in counter that Continental had one but since its merger with United, the lounge closed! Food choice limited and very expensive. Lineups at security long and chaotic. I was refused the Priority Line as a Star Alliance Gold member, and was only grudgingly accepted when I pointed out my travelling companion was using a cane. Very incompetent and poorly trained ground staff. It's hard to avoid SJU if you go to southern Caribbean, but I will try hard to avoid it in the future!



San Juan Airport customer review :  26 June 2011 by Ned Hopkins   (USA)

Customer Rating :  4/5

4 Star Rating   

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The international airport is huge: the largest, I'd guess, of all those on Caribbean islands. It is immaculately clean. There are many dining and shopping options. Check-in (US Airways Business/First) was a breeze. Getting through security was a nightmare: long, long lines inched toward the TSA stations at all four concourse entrances, it took us over 20 mins in the early evening.


San Juan Airport customer review :  18 December 2010 by A Dee   (USA)

Customer Rating :  1/5

4 Star Rating   

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Today was my third time flying into San Juan, but the first time I ever had to connect to another airline. I found everything shutting down at 5pm - restaurants, shops, security, even ticket counters! It seems to run on "island time." The layout is awkward and not labeled well with signs. My favorite part is how the terminals list the gate numbers, but not the airlines serviced. And don't count on using the arrival and departure screens to locate or confirm your gate. Only about a third of the flights have an actual gate listed. When I return to the Caribbean, I will do my best to avoid San Juan.


San Juan Airport customer review :  8 September 2010 by Cristiano Miro   (USA)

Customer Rating :  4/5

4 Star Rating   

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Airport offers good facilities for the Caribbean. Acceptable air-conditioning, clean terminal and loos. Spacious terminals, with plenty to eat (although for authentic Puerto Rican food, dine before security). Staff is friendly and professional, and there are plenty of reasonably- priced taxis to San Juan and the surrounding areas. All in all, a pleasant experience, and a good first impression to the visitor of this magnificent destination.


SAN JUAN AIRPORT customer review : 11 December 2009 by R Muratovic

Customer Rating : 5/5

5 Star Rating

Flew into San Juan this past summer from JFK for my honeymoon. Had no problems. We landed, and the baggage claim was not a long walk, and in a matter of 15 minutes I was my wife and I were in the taxi going to the hotel. Returning was even easier.


SAN JUAN AIRPORT customer review : 14 April 2009 by Byron Scott

Customer Rating : 3/5

3 Star Rating

Traveled into and out of SJU in April 2009. Upon arrival, it's not very clear how you just walk out to the car rental shuttles (I think there's a way you can avoid going through the baggage claim check, however it's not clear). We also did not see signs pointing out the tourist info booth upon arrival. The airport generally poorly signed. Departed Weds. 4/8. Huge lines at most airlines for baggage check. You do have to have your bags inspected (checked and carry-on) by USDA prior to departure. This is a separate process and these machines are right inside the doors at Concourse B. The video displays did not give our gate or concourse, so we had to ask to find United. The ticketing area is not well air-conditioned (doors open to street) so it's pretty warm. Some restaurants and shopping before security, fairly limited choices in Concourse B, but you could walk to at least C. Overall, especially in ticketing area, rather chaotic.


SAN JUAN AIRPORT customer review : 29 July 2008 : by Tony Tosca

Customer Rating : 3/5

3 Star Rating

I don't know where Josh Brown got his data from, but some of his numbers seem exaggerated. That being said, SJU is the largest and most modern airport in the Caribbean but it certainly has a lot to catch up with other US airports. SJU doesn't have luggage cart rental service; instead they have baggage handlers that work for tips. They are unionized and, for obvious reasons, their union is adamantly opposed to the carts. It's also probably the only US major airport where only passengers are allowed in the baggage claim area and possibly the only one where they actually check your luggage tag against your ticket as you leave the claim area. I think that is PLUS, considering how often people grab the wrong bag. As far as security goes, there's nothing they can do about checking your luggage for plants/animals. That's actually a USDA requirement - the same happens in Hawaii. It's true that once you go through security the food choices are extremely limited. Everyone working at the airport must be bilingual. To have staff that does not have a dominion of the English language is a crass oversight.


San Juan Airport review by L Senquiz

13 May 2008   Customer Rating : n/a

These last comments were posted on 2005. We're now in 2008 & the airport has more gates, more renovations. More renovations, expansions & service facilities will be going on through 2011.


San Juan Airport review by Josh Brown

6 November 2005   Customer Rating : n/a

San Juan airport is the best airport in the caribbean, also the one with major traffic, San Juan airport moves almost 700 daily flights making it one of the U.S. Major Traffic airports, also has 2 runways the North Runway(more than 10,000 feet long) and the South Runway( more than 8,000 feet long). American Airlines and American Eagle are the most predominent airlines in San Juan Airport. They have 2 of the 4 terminals in the airport for themselves (Terminal C and D). They operate with over 125 daily flights. (American Airlines (over 60 daily flights) (American Eagle(over 70 daily flights). American Airlines operates with several routes to the U.S., Caribbean, South America and Europe from San Juan, while American Eagle operates to most of the Caribbean Destinations including the Dominican Republic. Delta and Continental hold 1 terminal for them, and both operate with some 20 daily flights. (Continental (10 daily flights) (Delta (10 daily flights), also cape air operates with continental codeshares with more than 30 daily flights, U.S. Airways, Nortwest and United Airlines operate with over 50 daily flights and are located in the same terminal that Continental and Delta are. Caribbean Sun Airlines also is a predominent airline with more than 40 daily flights. San Juan airport moves more than 11 million people each year, almost 3 times the population of Puerto Rico. San Juan airport holds many facilities and amentities, but only in the departure area (2nd level). The airport holds more than 50 gates, and has over 10,000 employees. Has a parking tower for more than 15,000 cars with 8 levels, and a side parking for more than 5,000 cars. It has many fast food restaurants like: McDonalds, Wendys, Subway, Taco Maker, 5 Cafeterias... Also has an Hotel with 125 rooms located some 200 feet from American Airlines ticket counters. It has over 30 duty free stores for a last minute shopping, and it holds Aeroparque a place located near the North Runway so that you can see planes departing and arriving. It is all you can expect from an airport, but get prepared for very long lines in counters(especially in Delta, Continental, United and Cape Air counters), and a severe car traffic when you arrive. San Juan airport is the hub getaway for the caribbean, and also one of the most important hubs of American Airlines and American Eagle. Puerto Rico has more airports like Aguadilla Airport, Mayaguez, Ponce and Vieques. Aguadilla's Rafael Hernandez Airport located over the Ramey base in the northwestern area of Puerto Rico is the 2nd airport in Puerto Rico with major traffic moving over 100 commercial daily flights. It is operated by major airlines like: Continental Airlines, JetBlue, PanAm Clipper Connection, TAM, NorthAmerican and Northwest. Continental operates with a Daily flight to Newark, JetBlue with 2 daily flights to JFK, NorthAmerican with over 50 daily flights to major U.S. Cities, TAM with over 20 daily flights to the Carribean, South America and Central America, and PanAm with 2 daily flights to Orlando/Sanford Airport. The Airport consists of 2 terminals, (1 of the terminals is under construction), and has various duty free stores. Has a side-parking for 500 cars, and has over 300 employees, it also has the largest runway in the caribbean with more than 12,000 feet long. The 3rd major airport in Puerto Rico is Ponce's Mercedita Airport holding 1 terminal and is operated by several major airlines like: Continental Airlines, American Eagle, JetBlue, ATA and Cape Air. Moving over 25 commercial daily flights and with over 100 employees. Ponce Airport is located in the Southern Region of Puerto Rico. Mayaguez's Eugenio Maria de Hostos Airport located in the Western area of Puerto Ricoand Vieques Airport in the Eastern area of Puerto Rico are small airports, but both are operated by major regional airlines like: American Eagle and Cape Air. Both with over 10 commercial daily flights. Both hold more than 20 employees and they have only 1 terminal. Both have only a runway of 5,000 feet long.

San Juan Airport review by W Valentine

8 July 2005

I guess everything is relative. Compared to similar airports in this part of the world, I guess San Juan is pretty nice. But in comparison to most airports in the modern/western world, its definitely lacking. Outside security, expect long lines, bad food (with equally long lines), and a generally chaotic vibe. Inside security (airside) , it felt a lot like being in the Ft. Lauderdale airport (could be a compliment or not, I guess) with a less hectic vibe, decent food, decent shopping). If you're flying out of here, leave plenty of extra time to check in and get through security. And I'd suggest eating ahead of time as you're options are pretty slim.

San Juan Airport review by Ivan Zapata

8 April 2005

San Juan International Airport, compared to many airports in the region, is very nice and clean. It has very good facilities, though getting to the airport is somewhat difficult if you are using PR- 26, access to the airport from PR-17 is very easy, it takes you straight there. Interactive service about the airport are not that easy to find either. The people of the airport are not as costumer oriented, but if you get their attention they are gentle and will help you in the way they can.

San Juan Airport review by Taylor Jackson

28 February 2005

SJU is a decent airport, but not comparable to those on the US mainland. Getting to the airport from Autopista 2 is a hassle. The signs to the airport are poorly placed and confusing. Once on the airport grounds, the signs are still confusing. Eventually you will end up in the place you need to be. You may have to circle the airport once or twice, however. The American Airlines passengers are in the oldest terminals, which are not so clean. Most other airlines are housed in newer, cleaner terminals. Signage is posted in both Spanish and English (for all the "americanos" who cannot speak Spanish). Security is a nightmare. First, all departing passengers must send their bag through a machine to check for plants and animals, which you are not supposed to transport off Puerto Rico. Then, you must drop your baggage off, after check-in, at the TSA bomb screening device. Afterwards, passengers proceed through the security checkpoint, which takes a long time to pass throught. The TSA agents are friendly, however the one that screened me did not speak English fluently. Once through security, there are only a few food places and duty free shops. Take note that all US passengers do not have to pass through customs when you are coming to/from Puerto Rico. Therefore, all the shops in Puerto Rico are a good deal. Puerto Rico charges no sales tax, so that makes most shops on the island "duty free". Almost all American Airlines employees are bilingual and friendly. Overall, it was not a terrible experience. It is, hands down, the best airport to use in the Carib.




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