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Riyadh King Khalid International Airport Passenger Reviews and Customer opinions

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Riyadh Airport
3.2 out of 10  3.2 out of 10
24 reviews

 



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RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  9 August 2014 by Thenayan Althenayan    (Saudi Arabia)

Rating : 3/10

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Recommended

Being a resident of Riyadh I use this airport a lot and it's horrific. Long queues (especially when there are flights coming and going to South Asia), slow and bad service, and the terminal isn't clean at all (better if you avoid the restrooms). If you're flying first or business class the lounges are OK, better than waiting in the terminal. But its not as bad as it was years ago. If you're able to avoid KKIA you should.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  9 August 2014 by G Bell    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I have had reason to use Riyadh KKIA airport several times recently. Both international and domestic terminals. Found check-in very quick and easy with no major queues at immigration. Staff in general friendly enough. No up- market restaurants but several fast food places including coffee bars, Dominos Piizza and Burger King. Found it clean generally and easier to use than some other airports in the Gulf States. On each arrival (about 6 in the last 6 months) I have found immigration quite quick and friendlier than more well known destinations such as Dubai. Domestic travel in KSA very easy.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  28 January 2014 by T Archer    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Unfortunately, navigating Riyadh airport is a necessary evil for accessing Saudi Arabia. I have the following points: There are few facilities, even following a recent modernisation. The toilets should be avoided at all costs. Queues can be horrific, especially if you have the misfortune to arrive at the same time as a flight from South East Asia. Keep as far right in the lanes as you can. Don't be surprised to be moved from queue to queue, even to a slower one. Also, don't be surprised to get to the front of the queue and be asked to move somewhere and sit on a bench, then be left there for two hours before being allowed through without any explanation at all. Basically, your experience of the airport will be the same non-sensical experience you get elsewhere in the Kingdom too.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  21 August 2013 by R Pascal    (France)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

CDG-Chennai and return, July 30 and August 7th. On my way to Chennai, I was one of the last people visiting the "old" lounge, not so bad. When travelling back to France, I (almost) inaugurated the new one! Delicious food, hot or cold, lavish pastries buffet, and quiet atmosphere most of the time (4 hours) I spent there. Kind of Heathrow Skyteam lounge, even better! (Well, no wine, no champagne).



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  24 April 2013 by Brian Gunn    (Oman)

Rating : 8/10

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Cleanliness

Facilities

Recommended

Really I am not sure why this airport got such poor reviews. Curbside drop off was convenient. I am at the airport now, sitting in a comfortable seat and using free wifi. The airport is clean with a lot of natural light, security was easy, fast, and as professional as anywhere else. I even found my gate very easily. I have been to a lot of airports in the Middle East, Europe, and the US if you are complaining about this one then you are simply too picky!



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  18 April 2013 by Wai Kit Lee    (Singapore)

Rating : 2/10

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Cleanliness

Facilities

Recommended

Customs is slow, they stopped to talk about 2 to 3 mins after every 30 seconds while processing your passport. Signage at the baggage handling area is not properly setup and the whole place looks rundown. Took 10 mins to walk through the conveyor belts before I found my luggage.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  4 February 2013 by Khalid Nadeem    (Saudi Arabia)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Being a resident of Riyadh, I frequently travel through King Khalid International Airport. The airport is not as par with the international standards, but still gives a sense of peace with the limited space it has as the airport caters passengers through its 3 terminals. The duty free shops are good, the eateries are fine, and washrooms are clean. The security issue is not that stringent as compared to the most western countries. So you easily move out once you arrive or depart saving time. The only delay is for the first timers due to biometrics. Owing to the increase in air traffic, the airport is getting chaotic a bit and need modernisation especially the International Terminal - 1 serving all International Airlines except Saudia. The only area of concern is the trolleys, usually at times you don't get even one. Overall it's a low profile air facility with all the vital amenities.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  7 December 2012 by G Chew    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I had a 10 hour connection between flights from Delhi to London. In short, the airside area is clean and boring. The toilet facilities were much cleaner than elsewhere in the region. There were 3 cafes and 1 restaurant, as well as a small duty free shop. It looked like they were building a few more shops. If you have a long connection, definitely pay to use the Saudia lounge. It's not a great lounge, but there is wifi, and plenty of food and drinks.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  19 June 2012 by Alan Holden    (Saudi Arabia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

I've spent many years in Riyadh and I'm still prepared to drive over 300km to Bahrain for long haul flights. The check in hall is a disaster. As usual the local feel they can ignore any queues and just head straight for the counter. The immigration lines are excessive when all they need to do is check you are OK to leave and stamp your passport. The departure area is dull and there is absolutely nothing to do here except sit and wait for your flight. OK, there are a couple of coffee stands, and a business lounge, but they are pretty awful. Arrivals is a nightmare. Huge queues and gross incompetence are the order of the day. Expect up to 3 hours to clear immigration and customs. This is not a joke but reality!



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  31 January 2012 by Olivier Rochelois    (Belgium)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Frequently fly through KKIA, still the same. Some of the services have improved recently such as cleanliness and ad panels giving colours to the classical and old interior design; however still a lot to be done. Queuing is a mess, general cleanliness is much better especially at gates where we boarded for a domestic flight, restrooms are acceptable. No Transfer Desks as we had to ask here and there. Food and beverage outlets are being upgraded to Int'l names.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  28 January 2012 by Mark Fun    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Don't expect to get your bags first because you are a first class or business passenger. I was the last person to get my bag and I was flying first class from Dubai. Toilets are in very bad condition, some are just a hole in the ground. Checking in to fly out of the airport was worst than arriving there. Lots of pushing and shoving just to be able to get to the first class counter, where they were using only one luggage screening machine. The first class lounge was very small and no where to sit. The food was disaster, the general conditions of the terminals are out dated.



RIYADH KING KHALID INTERNATIONAL AIRPORT customer review :  11 November 2011 by R Malik    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Immigration was slow (30-45 mins). Departure procedure is not well marked, but I checked in and went through security is less than 10 mins. Shopping and food options are very limited. Terminal was not crowded and found a quiet place to work. Flight departure info was not listed, even at gate, but confirmed at Saudi info counter. Restrooms were acceptably clean and usable, but could be better. In summary, it was a fair experience, but I arrived and departed without incident.



Riyadh King Khalid International Airport customer review :  31 July 2011 by Steve Wilkinson   (UK)

Customer Rating :  1/5

1 Star Rating   

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This has to be one of the worst airports in the world! I have traveled through African airports that are better than this. If you can possible avoid going through this dump, then do!


Riyadh King Khalid International Airport customer review :  5 July 2011 by Waleed Chaudhry   (UK)

Customer Rating :  1/5

1 Star Rating   

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I have travelled to and from this airport numerous times in the last 15 years and undoubtedly it is the worst airport when it comes to ground crew service and maybe even trying to get something changed. The immigration is always chaotic, especially if you are a bachelor male. For people who are travelling to KSA for the first time, good luck as there is a dedicated queue which I have never seen moving. The immigration officers (well being polite here, they act more like volunteers who seem to be doing you a favour) don't really care about anything. Again without doubt this is the worse airport only because of the fact that they know they are doing things wrong and they do not want to think of a way to fix it (which I think would be very easy as most of the issues are related to poor service.


Riyadh King Khalid International Airport customer review :  23 May 2011 by A Alves   (Portugal)

Customer Rating :  2/5

2 Star Rating   

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I understand that departures and arrivals at certain times make the respective areas a very crowded place. However, it is unacceptable the work ethic demonstrated by the Immigration officers at the different counters. I have seen the Immigration officers eat, drink, smoke laugh loudly at their stations or simply just leave the scene without giving any justification whatsoever. Moreover, their supervisors just do not care. Departures are smoother with a little negative point. I find the security screening laughable.


Riyadh King Khalid International Airport customer review :  5 April 2011 by Roy Clogstoun   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Cleanliness

  

Facilities

Since Fraport took over management of KKIA the situation has only improved marginally. The one plus is the introduction of organised queuing to enter the immigration area for stamping of passports. Check-in is chaotic as ever, particularly the chaos that ensures to get your luggage security checked. The first and business class lounge is abysmal with very mediocre food and a poor selection of drinks. The introduction of Starbucks in the international departure hall was an improvement.


Riyadh King Khalid International Airport customer review :  3 July 2010 by M Ryzad   (USA)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

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What a wonderful Airport, if you like confusion, mayhem and chaos. I left Saudi Arabia several months ago. I had also been in this Airport about 10 years ago and no change.


Riyadh King Khalid International Airport customer review :  27 May 2010 by B Al Omar   (Saudi Arabia)

Customer Rating :  1/5

1 Star Rating   

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KKIA should never be ranked an airport in the first place. Arriving on an EK flight at the foreign airline terminal, there were no trolleys to pick up our bags. They had to rush all the Asian laborers to fetch trolleys, as we were demanding them. A very ill prepared and unprofessional start. After waiting ages for my "priority" tagged bags, I walked to the domestic "terminal". For a start, as soon as I entered the so called "terminal", a loud an irritating drill sound was going on continuously nonstop. The structure of the terminal that echoed the sound all over the place did not help either. The check in was like a third world capital in turmoil. Bags all over the place, long queues that never moved and the drill. I picked a queue hoping that it was the fastest, but unfortunately the person at the front didn't move for half an hour. That, together with the drill made blood boil in my veins.


Riyadh King Khalid International Airport customer review : 30 October 2009 : by A Dron

Customer Rating : 3/5

3 Star Rating

On arriving from Jeddah to connect with a Saudia flight to London, I discovered one has to exit the airside area, walk some 100 metres inside the terminal parallel to the frontage of the building and go through security again - Or did staff misdirect me? Security check was reasonably quick and standard. Toilets were fine - clean and smelling of disinfectant. Eating places and shops after security are rather on the scarce side and with not a great variety of products. But the airside area was quiet, calm and airy. The only sign I could detect of neglect was carpeting at the gate that badly required cleaning.


Riyadh King Khalid International Airport customer review : 28 September 2009 : by Roy Clogstoun

Customer Rating : 2/5

2 Star Rating

I live in Riyadh and this must be the worst airport after Damascus in the Middle East. This airport has no redeeming features both from an aesthetic and service point of view. I flew out of Riyadh on 18 September (start of the Eid break) and there were over 400 people wanting to get in to the secure area to have their passports checked by Saudi immigration. Everyone pushing and shoving (mostly men) with no regard for the welfare of women and children. The response of the Saudi guards was to close the small door that passengers entered, irrespective of whether passengers had to catch flights. It took over two hours to make our way through immigration and airport security. As a result the flight left 45 minutes late. Fraport, the company that manages Riyadh airport said that there was not much they could do about instituting proper procedures for immigration and security screening.


Riyadh King Khalid International Airport customer review : 18 June 2009 : by Leonard Amana

Customer Rating : 1/5

1 Star Rating

During check in, majority of the passengers line up to get their baggage xray done at just one machine even though the other one is available - but the guy operating it is busy having "chai" and he cant miss drinking it. I've seen people waiting behind the xray machine while their flight is boarding, and these poor souls have been waiting for over 3 hrs in the queue. The atmosphere in the airport is very dreary and depressing. There is no currency exchange counter in the airport, eateries only sell over priced rubbish. Taxi service is poor. All the rent-a-car stalls are empty with no one to cater to travellers. The only good thing about it is the connectivity to the city. Nothing else.


Riyadh King Khalid International Airport customer review : 22 May 2009 : by A Croker

Customer Rating : 1/5

1 Star Rating

Riyadh airport is one of the worst capital city airports in the world. The toilet facilities are insanitary, food franchises, such as they are, are appalling and the taxi touts outside remind one of the worst developing countries. There is no concession to the comfort and convenience of passengers. The layout and ease of transfer from terminal to terminal is unplanned and primitive. The frequency of flights in and out of Riyadh make it an excuse for a principal point of entry, but I can see why airlines don't want to fly in and out. Swaggering immigration and security officials lounge around, smoking and chatting or making mobile phone calls rather than dealing with passengers, which they seem to regard as an interruption to socialising. It is impossible to buy tickets for flights at the terminal you want to fly from. You have to besiege a travel agency together with hundreds of distressed passengers.


Riyadh Airport by S Daehlen

2 December 2005   Customer Rating : n/a

King Khaled International Airport in Riyadh has four surprisingly small triangular terminals in a row. Terminal 1 is for international flights with foreign airlines, terminal 2 is for international flights with Saudia and terminal 3 (Saudi by definition for the time being) is for domestic flights. Terminal 4 (the first terminal you pass when arriving by car from central Riyadh) is closed. The VIP section is placed between the two Saudi terminals thus preventing direct access from international to domestic flights. The terminals are not unattractive from an architectural point of view with a large (and noisy) cascading fountain in each and a multilevel roof construction that is vaguely reminiscent of the classical Ottoman mosques which also gives light to the interior of the terminal. Regrettably the airport does not seem to have undergone major renovation since it was built, and the interior is dominated by shades of beige, brown and dark red. Shiny chrome air-condition pillars and shabby plastic counters do not enhance the visual impression. Only once have I experienced that passengers have been required to use a bus instead of the elevated tunnel when leaving the aircraft. Facilities for passengers are scarce. Between the two international terminals you can buy some electronic equipment, get a bite to eat or use the ATM/banking counter, and in the terminal for foreign airlines there is a small shops selling newspapers, dates, cameras etc. before you pass through immigration and security. In all three terminals at the airport the departure halls themselves offer nothing except three snack bars.

Riyadh Airport by O Doyle

23 May 2005

I've travelled through Riyadh on several occasions and think it is an appalling excuse for an airport. We have to change from Domestic to International when we arrive in Riyadh and there is nobody to direct you so you just have to follow the masses and hope for the best. The only food available is between Domestic & International and on my last visit (Jan 05) the only decent place to eat (Pizza Hut) was closed down. Inside International Departures you have the usual surly guard who glares but doesn't speak while checking your passport. Then you're through the terminal where all the gates are close together, there is not enough seating, and the only refreshments available are from a coffee guy who sells soft drinks/coffee & crisps. Coming back to Saudi via Riyadh is even worse as you have to collect your baggage, clear customs and then then drag it from International Arrivals to Domestic Departures to check it onto the plane. Totally disorganized is being nice to this aiport! I always fly with my husband but as I've not changed my name since getting married my passport is passed around from one supervisor to another to determine if they can give me grief for being with a man who is not my husband. This airport needs a complete overhaul in terms of facilities, staff and general organisation.

 



 


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