Riga Airport Passenger Reviews and Riga Airport Traveller Reports
RIGA AIRPORT customer review : 11 May 2015 by M Roth (Austria)|
Rating : 2/10
Could be a nice, cosy Airport, however its main problem seems to be the staff. Security checks are extremely slow
and time consuming, they won't open more than 2 checkpoints even if people have to line up for 1/2 hour and would
miss their flight due to slow security checks. security staff is unfriendly and refuses to speak English. It can
also happen that you have to spend 15 min or more inside the plane after landing, as no staff is available to
operate passenger bridge. Screens are incredibly small and do not really help you to receive required information
about your flights.
RIGA AIRPORT customer review : 9 March 2015 by Billy Sousa (UK)|
Rating : 2/10
Flew back from Riga last night. Didn't arrive at the airport due to our flight being diverted to Kaunas,
Lithuania. However, outbound, the service was extremely poor. Staff were rude and the operations implemented at
Riga airport were terrible. Coffee shop staff were useless and the departure lounge was severely overcrowded. It
was also extremely hot in there. Wouldn't recommend.
RIGA AIRPORT customer review : 19 August 2014 by Johan Vanderhoeven (Belgium)|
Rating : 0/10
Mixed feelings. We went to Riga for a short city trip. Arrival at Riga airport was no problem, luggage handling
went very quick so we were satisfied with the service. Unfortunately, the departure one week later, was a horrible
experience. After our in time arrival at the airport, the electronic check-in devices did not work properly. The
staff helped some passengers and refused to help some others, in a completely arbitrary manner. We were sent back
to the enormous waiting row for normal check-in. Time became short, but the staff assured us there would be no
problem to catch our flight in due time. For the control of documents before entering security checkpoint, only 1
(one) lane was open for the big crowd. And the rows became longer and longer. We asked information to staff
members, who seemed to be totally uninformed job students note able to deal with the problems. 10 minutes after
the start of the boarding of our flight, we (and a lot of other travelers) decided to switch through the priority
lane: first we were allowed, then a staff member tried to send us back in a rude and impolite manner, which we
refused to do (one older women in front of us already started crying). The lady who already refused to help us
before, even had the courage to laugh us in the face while passing by. The checking of documents went very
inefficiently, also in the priority lane. We managed to get through 10 minutes before departure time, made a run
at the gate and were lucky enough to catch our flight to Brussels just in time. I understand that in a small
airport, handling a big crowd of departing passengers is a challenge, but I'm convinced that here, a more better
handling would not only have been adequate, but also possible with a more efficient organisation and a more
professional attitude of some staff members. Worst experience ever in an international airport.
RIGA AIRPORT customer review : 22 April 2014 by H Oberbeckmann (Germany)|
Rating : 10/10
The airport is not too big so that it has short ways from check-in to boarding. Check-In is possible at self
service kiosks to avoid waiting times. The Restaurant and Cafe in the public area is cheap and offers a wide
choice of good foods. No long waiting lines at the security checks. There are different shops and
restaurants/cafes in the security area with a wide choice. The Duty free shops have a great choice of goods and
RIGA AIRPORT customer review : 28 January 2014 by Y Ren (Australia)|
Rating : 7/10
RIX is a small efficient airport. Check in was slow because staff was not familiar with the transit 72 hours visa
policy at Beijing airport. She was apologetic for the delay. Security was easy, staff are professional and
friendly. Finnair use airport lounge, it was surprising good, good design, comfortable and some hot food as well.
Boarding was quick but immigration staff are not so friendly at the gate, I don't understand why they are there
anyway considering we out of EU from Helsinki. It was a not bad airport except immigration staff.
RIGA AIRPORT customer review : 6 May 2013 by J Dredge (Australia)|
Rating : 9/10
Surprisingly modern, although compact airport. Flew CDG-RIX-TLL return. Good duty free, easy enough check
in and cap on the max price a taxi can charge you (10Lats from the airport to anywhere in the city). Jetways
on most gates. Food mostly located groundside, although there is a great little pizza place buried out of the
way in Concourse A. Also great for entertainment is a free "Tab Bar" loaded with Android tablets which
anyone can use, as well as charging ports for your airport. Overall a very pleasant surprise.
RIGA AIRPORT customer review : 11 January 2012 by J Moffat (Latvia)|
Rating : 9/10
On departure AirBaltic desks do have huge queues but they move quite quickly and are getting better as
people use machine check-ins more. Modern duty frees have opened and several food outlets airside. Most
flights have jetties. On arrival there are three options for getting to the city - taxi (about EUR 15); AirBaltic
minibus which stops at all the major hotels (EUR 5 per person); ordinary bus (about EUR 1 per person).
Modern, clean, and efficient airport with free wifi throughout.
RIGA AIRPORT customer review : 11 November 2011 by Tim Cheese (Latvia)|
Rating : 8/10
Riga International requires a new terminal as it has become very busy over the last 2-3 years. Apart from the
long queues during the busiest hours, generally it is very good. Catering ok (however quite expensive),
organization and signs are good, facilities well maintained and clean. Electronic check-in and baggage drop
zones have been introduced, however Check-in desks are still overcrowded.
Riga Airport customer review : 12 September 2010 by N Barons (UK)
Customer Rating : 4/5
Riga is the busiest airport in the Baltic states. Close to the city centre. Good connections
to other regional airports in the neighbouring countries. More flights then any other airport
in the Baltics. Fairly efficient. Check-in desks and security checks can get crowded and slow.
An excellent Latvian food chain Lido restaurant is available before security checks only.
Latvian goods in general are cheaper in town. Business lounge is owned by Air Baltic and
available to business class passengers only, i.e. there is no access to those travelling
economy and paying an access fee to gain entry as for example Servisair Lounges.
Riga Airport customer review : 25 July 2010 by J Quinto
Customer Rating : 4/5
Riga airport wasn't designed for so many passengers, so it can be overflowing with people and
a definite lack of adequate seating, especially during busy times. A larger terminal is
needed! Riga Airport is close to the city and Bus #22 takes you there for just 0.70Lats
(paying the driver) or 0.50Lats (using pre-paid cards available from newstands). There is also
an Airport Express run by Air Baltic that costs 3.00Lats.
Riga Airport by Tony Maddern
11 April 2008 Customer Rating :
It is clean, pleasant and shops and food outlets (Lido and Fridays) are reasonably priced. Staff
were friendly and helpful. This seemed to be the general case with Latvian people. Be warned that
the food outlets are before security, not airside. The duty free shops are airside. Compared to
other airports in Europe, Riga airport is a small airport. To get to Riga centre, you need to take
bus 22. It takes about 20 - 30 mins and tickets cost 40lv. (about £0.50) Tickets are sold on the bus
by a conductor.
Riga Airport by Paul Jacobsen
6 September 2007 Customer Rating :
The airport is a modern and comfortable building with generous seating . Although arriving with a
morning flight and departing with an evening one, security check and passport control went quite fast.
The easiest way to reach the city centre is to take Bus no. 22, which connects the airport to Riga's
cathedral (near Reval Hotel Latvija) and costs 0,30 LVL one-way. I think there is a bus every 30min,
but allow at least 40-60 min to reach the city, as Riga's streets seem to be chronically congested.
Riga Airport by Brian Watling
9 August 2007 Customer Rating :
I have been travelling though Riga airport for the past 3 years and feel that the airport has now
made a very wrong decision in its opening of the new 3rd rate terminal (Terminal C)to handle the
so called cheap flight operators such has Ryanair. On Saturday
evening, myself and my wife, travelled to London, on ticket which nearly cost the same as Air Baltic
tickets, the check in staff who dealt with us never smiled, and did not give us our Priority Boarding
Cards, I had to ask at the office, for the cards. I also found out that I could not get my NOVA
points, in the terminal and I was able to get them at the office when I picked up my boarding cards
which should of been given to me at check in. The food in Lido was the worse I had eaten in
Latvia, and the family members to had given us a lift to the aiport remarked that it was not the
normal standard of Lido meals, maybe we should of stopped at the main Lido in Riga rather than head
for the airport to eat. Lido is a well known name in Latvia, and I before have always had a very
good meal at the airport, but not this time. The tax free shop was staffed by two staff who were more interested in
reading, or talking to each other or to colleagues, for prices were dearer than in down town Riga and in fact somelines
had a mark up of nearly 50%, compared to Rimini, Maxima, or Rigas Balsam shop, also the shop did not carry any tobacco items.
Riga Airport by Marybeth Richards
15 July 2007 Customer Rating :
Decent enough airport, although check in desks (I flew with KLM) aren't
clearly marked. It's not a shopping centre masquerading as an airport
(rather like LHR) but does offer enough services to keep pax happy.
Generous seating at the gates a big plus. Does what it says on the tin
- which is nice.
Riga Airport by Steven Curfs
25 March 2006 Customer Rating : n/a
Check-in facilities could be indicated more clearly and open earlier.
Security check area way to small if the recent growth of the Baltics
continues... Otherwise, pleasant new airport with plenty of seating and
some shopping facilities. Two points of concern: monitors indicating
departure time/gate of flights AND announcements which are not always
made in english.
Riga Airport by Nico de Goeij
18 March 2006
Not the biggest airport, but OK. Check-in desk are operational quite
late. It is difficult to find the flight departure monitors with
relevant information. I only found one small TV screen in the entire
Riga Airport by J Kennedy
29 January 2006
A lovely surprise - compact, friendly, modern, and even has a lovely
restaurant serving the local fare at reasonable prices upstairs
landside. Coupled with the bargain basement bus fare (although the
services have to become more frequent - the bus was so full, and
everybody from the same flight), and the nice few shops, this is one
airport I look forward to visiting again.
Riga Airport by Karri Ojanen
17 January 2006
HEL-RIX-HEL last weekend, and it was my first time to the Riga airport
in 6 years. Since 2000, the airport has expanded and improved
dramatically. It's still a relatively small airport, but the shops there
are decent now, the waiting areas much more spacious and modern than
before and service more efficient. I'm glad to see things are going well
for RIX and I'd happy to travel through RIX soon again.
Riga Airport by Peter Corcoran
13 December 2005
Last night I had plenty of time to enjoy the surroundings of Riga International Airport as my
Ryanair flight was late. It was lovely with nice Christmas decorations and plenty of TV monitors to
get the news.
Riga Airport by Victor Sprengel
21 November 2005
RIX has improved a lot. The only thing that I hate is flying out at
about 7 am when there are about 5 flights at the time - so long queues
to the check-in desks and also to the passport control.
Riga Airport by Augur Pearce
3 August 2005
All praise to the Riga public transport system for including the airport on a
normal bus route. 20 santimi (or 25 for a limited-stop service) in to the city
centre must surely be one of the best deals for reaching any airport anywhere.
Riga Airport by Anita San
4 February 2005
I have witnessed the changes of Riga airport during last ten years. Airport has been renovated and
extended remarkably in the recent years. It's interiors are nice, colors pleasant. Chairs in waiting
areas are comfortable. It feels good just to be there. Service is professional and prompt. Airport
has become up to date and customer friendly place. I am looking forward to be there again next time.
Riga Airport by Marc Wendorf
9 May 2004
My experience at Riga airport was less the perfect. I found the terminal building to be dirty and
not well maintained. Additionally the restaurant "Lido," mentioned in a previous post, had staff
that was rude and meals that were very expensive for Latvia. Additionally, Air Baltic's
discontinuation of meal service was a let down. Their 737 service was cramped with no IFE. I hope
things improve at RIX soon.
Riga Airport by Vlad Gavrilov
7 May 2004
Riga International Airport (RIX) is relatively small, but one of the most comfortable airports I
have ever been to. The airport has 10 gates (most of them are jetways), it is rarely crowded;
however, it is becoming increasingly popular with average passenger growth of about 20% per year.
However, according to their website the airport is continuously developing especially now, when
Latvia joined EU.
Arrivals are quick and easy. I was able to receive my luggage, go through immigration, customs
within 20 or so minutes.
Clearly marked signs, abundance of monitors, internet kiosks make traveling easier and more
enjoyable. While frequently lacking smiles the airport stuff is friendly and helpful and they speak
good English and/or German. This small airport has very nice cafés and bars, including an excellent
restaurant on the mezzanine level, called “Lido.” “Lido” features very hearty Latvian food, so be
sure to visit it (it may be well worth it now, when RIX based Air Baltic discontinued their in-flight
meal service). The airport also has post office, banks, money machines, car rentals, etc.
Finally, the airport museum located nearby is a nice addition to RIX composed of the Russian-made
civil and military aircraft makes spending time at the airport even more enjoyable.
Riga Airport by Mike Johnson
28 March 2004
In my opinion, the comments about Riga by M Devor on 22 December 2003, miss the mark quite a bit.
Riga now has a new airport and it works quite well. There are many very nice hotels in Riga besides
the Radisson (although the Radisson is quite nice).
Riga Airport by M Devor
22 December 2003
Riga(Latvia) is a fine airport. When I was there, they didn't have any jetways or we didn't use any,
so that is a negative, especially in the winter. Airport is rather small but easy to use and
convenient. They have one lounge for all airlines which isn't bad.
Staff are friendly and speak excellent English. They need more shops landside and airside.
I would like to see the Green/Red customs system installed there as the customs officer was checking
everyone. Sadly, too many flights to Riga have been cut and it is now more difficult to travel
there. We flew the old Crossair to/from Riga and those were 2 of my best flights. They could use an
airport hotel but the SAS Radisson is a great hotel. The SAS Radisson Riga has a complimentary
shuttle bus to/from the airport and in my opinion, it is the nicest hotel in all of Riga.
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