ONTARIO INTERNATIONAL AIRPORT  Passenger Reviews and Traveller Reports

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ONTARIO INTERNATIONAL AIRPORT customer review : 26 January 2010 by Steve Koenig

Customer Rating : 4/5

We arrived here shortly before Xmas, and ours was the only plane at the terminal (where Continental, United and Delta are; the terminal where Southwest is had a couple of planes there). On departure, lines were short at the airline counter and almost non-existent to go through security. As noted, there is a dearth of eateries there, and none at all outside of security (so if you are waiting for an arriving passenger, bring your own eats). There are no airline clubs. But it is certainly less hectic than LAX and others. We saved on rental car prices by going to an off-airport location. There are plenty of hotels in the area, many with shuttles.

ONTARIO INTERNATIONAL AIRPORT customer review : 26 March 2009 : by F Zack

Customer Rating : 2/5

We frequently fly into Ontario airport as it is the closest low prices airport to Palm Springs. The new buildings are a huge improvement over the old huts of years ago. However you should be warned that the few poor quality food and bar services close very early in the evening, and late in the mornings. Unfortunately that is when we usually are arriving or departing. Our last trip after Tgi Fridays was already closed at 7pm, we followed the food signs all the way to the end of Terminal 4, only to find the cafe had not even been completed - coming soon.

ONTARIO INTERNATIONAL AIRPORT customer review : 20 January 2009 : by S Koenig

Customer Rating : 4/5

Ontario has lost a few airlines, including Jet Blue, so it is even quieter than in the past. There are two terminals. A low-key alternative to LAX, assuming, of course, you can find a flight and the price is no higher. There are a number of hotels nearby with free shuttles from/to the airport.

Ontario International Airport by Steven Koenig

17 November 2006   Customer Rating : n/a

I have only arrived and departed on domestic flights. Lines have generally been short. Overall, airport seems efficient and clean. Only complaints: lack of food services outside of the security gates (if you are waiting for someone to arrive), and distance from the terminals to the consolidated rental car building (on the other hand, the fact that all rental car companies are together makes it easier to shop for prices, though you can often get better prices at nearby off-airport offices of the same companies).

Ontario International Airport by John Tseng

21 June 2006

I've flown many times through Ontario and found it a great alternative to LAX or Orange County Airport when flying into Los Angeles/Southern California. The airport is relatively new as Terminals 2 and 4 were opened in the late 1990s. I've yet to use the International Arrivals Terminal so can't comment on it. The terminal entrances are all on the first level, with arrivals and departures on the second level where security is also located. Each terminal has a few restaurants and shops after clearing security but these generally are timed with the last departures, so passengers arriving late night or very early morning will find few options beyond the vending machines. The facilities inside the terminals are clean and well kept. With the exception of one outbound flight that was canceled, I've been able to get from the check-in counter through security and to my gate in under 30 minutes with 15-20 minutes for baggage retrieval. In the near ten years I've traveled through ONT, the number of passengers/visitors has increased but luckily that hasn't translated into any delays in or around the airport. In addition I've found that flying in or out of ONT isn't more expensive than LAX or some of the other regional airports since ONT is served by many airlines. Currently international flights are to/from Mexico with departures out of either Terminal 2 or 4 but any direct flight from Mexico would arrive at the International Arrivals Terminal located just before Terminal 2. I'd recommend ONT to any one looking for an alternative to LAX.

Ontario International Airport by Suzanne Mustain

15 July 2004

I have always used Ontario International for the hub of my travels. It is close, convenient and clean. It is small, without all the rush hassles of a large airport like LAX. The staff are friendly and always around. The shops are clean and the service is granted with a smile. I highly recommend this airport.

Ontario International Airport by Janette Stoddard

28 March 2004

Disorganization- that is the best word that describes the "Customs" section of the Ontario Airport. We just returned from Mexico and had to face a woman loudly berating, not once but three times, us about cell phone usage (it's not posted anywhere). There were over 100 of us, most of us Americans, waiting for 1 line to get us through (including the flight crew). Many of us got in the visitors line because we had connecting flights to catch. Then, after that 30 minute ordeal we had to wait for a shuttle-yes SINGULAR- to take all 100 of us and our luggage to the main terminal. In the main terminal we had to check in AGAIN, get our luggage checked AGAIN, go through the ONE security gate that was open and rush to the departing plane. We had a 2 hour lay-over and got to the plane as they were boarding. I feel sorry for the people who were entering our fine nation. The experience we had surely made them wonder about the choice of where they made to visit. Luckily, I've been through other airports that were organized, didn't YELL at the customers and had plenty of time to make the connecting flight. I'll avoid this airport on future trips.