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Norwich Airport
4.2 out of 10  4.2 out of 10
34 reviews

 



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NORWICH AIRPORT customer review :  6 September 2014 by L Stewart    (UK)

Rating : 2/10

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Recommended

Along with the other comments made here I am very disappointed with Norwich airport. In the past I have been happy to pay extra to fly locally, However the ongoing and raised charges are now a part of the reason I will think twice before using it again. My son recently flew from the airport on his way back to China, the staff were rude, abrupt and uninterested. Check in can now only be done by machine and when we encountered a problem no one seemed keen to help. He left without his onward boarding passes with no explanation, in fact he was spoken to as if he was the problem.. The staff in the cafe seemed to be as uninterested as the check in staff were. The parking was very expensive as well. Altogether a very negative experience for us all.



NORWICH AIRPORT customer review :  2 September 2014 by M Shearer    (UK)

Rating : 0/10

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Recommended

ADF ticket is misleading customers over flight charges. You can't fly without it so it should be included in the ticket price - there is no option. Therefore I have scored the Satisfaction as zero as there is no other way of highlighting this to other travellers.



NORWICH AIRPORT customer review :  11 June 2014 by M MacLure    (UK)

Rating : 1/10

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Recommended

Norwich Airport is still charging an extortionate passenger tax of 10 for alleged 'development'. This is an increase on the original 5 tax. Passengers are not allowed to go through to Departures unless they cough up for this charge. No-one tending the bar - a sign directs customers to the cafe. Terrible food choices in the cafes. The FlyBe check-in was unattended while the staff member chatted to someone elsewhere in the airport. There is a bizarre ticketing system for getting a taxi. All in all an appalling airport, and I would not use it if I did not need to get to Norwich.



NORWICH AIRPORT customer review :  26 March 2014 by R Houseago    (UK)

Rating : 2/10

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Recommended

The bizarre practice of charging 10 to go through security into the departure area makes this an airport to avoid. Add the most casual service ever in restaurant area: after waiting five minutes to be served, the staff told me that they would be open in a minute. This was at three in the afternoon! I won't be using this airport again.



NORWICH AIRPORT customer review :  22 January 2014 by G Mcevoy    (UK)

Rating : 2/10

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Recommended

Arrived back from Tenerife, Monday 20th Jan, 1.30 approx 20 mins late. On arrival at Norwich forced to queue under an open walkway for border control. Then only 2 staff on duty, then because of flight delay my transport was charged 8 parking fee.



NORWICH AIRPORT customer review :  20 December 2013 by Ian Wade    (UK)

Rating : 4/10

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Recommended

Norwich's (International?) Airport development fee is a disgrace. I had no idea that I would be charged this addition when I bought my already expensive ticket to Norwich. I certainly cannot see where this money is being spent. Car parking is expensive too. Cannot think why I would ever use Norwich again?



NORWICH AIRPORT customer review :  29 October 2013 by M Clintergate    (UK)

Rating : 1/10

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Recommended

I'm in agreement with all the previous comments. I've not used Norwich for some years due to the expensive flights and aggressive and humourless way that staff at this airport behave. Today I thought I would try and book a return trip to Amsterdam next week. KLM wanted over 400 for the 50 minute hop but I booked it from Cambridge Airport for 160. Car parking at Cambridge is 10 for 24 hours while Norwich wanted 20. Added to that is their so called development fee. With the A11 duelling underway I see little reason why anyone will want to use this airport in future unless some drastic changes take place. One thing they cannot change is the inconvenient location on the North of the city.



NORWICH AIRPORT customer review :  20 September 2013 by Peter Jacobs    (UK)

Rating : 0/10

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Recommended

The airport tax is irritating but just about acceptable if in the end it does lead to some improvement in the facilities. I no longer use this airport although I live locally simply because of the aggressive, humourless and unpleasant behaviour of the security staff. Airport security is absolutely vital for all of us but it can be achieved in a thorough but pleasant way not in the aggressive and intrusive way that staff at this airport behave. I have encountered no other security staff quite like them not even in the United States at the height of terrorist alerts. For a time we flew regularly from here but have now had enough and go to Heathrow.



NORWICH AIRPORT customer review :  28 August 2013 by A Marks    (UK)

Rating : 3/10

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Recommended

We travelled to Mallorca last week, we were told of the problem with the aircraft when checking in so we decided to go to the Holiday Inn and McDonald's to pass the time. When we returned to the airport we went through to departure lounge. We were due to fly at 1.35pm, at 5.30pm we were informed that we were to be bussed to Stansted for a flight at 2.35am. My issue is with what happened next, there was no organisation to load buses, cases were just dumped in the check in area and we were left to find buses when they arrived, it was a free for all. When you have children with you, you feel under pressure to try and sit with them. We bought some food for the journey in the airport which was expensive only to be given the same when on the coach, would have been helpful to relay this earlier this would have saved us spending more money. Although this delay was not down to Norwich Airport the way it was dealt with could have been improved.



NORWICH AIRPORT customer review :  27 August 2013 by P Collett    (UK)

Rating : 3/10

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Recommended

After using Norwich Airport 4 times in the last four years and paying the so called airport development fee which now stands at 10 per adult, it is disappointing to see no discernible improvement to the main areas that affect the holiday traveller. The drop off and pick up point has no covered waiting areas and are open to the elements all year round. The baggage reclaim area has had no improvement and is overcrowded when handling the larger aircraft and lastly the terminal bar is greatly overpriced and on each of my visits understaffed. Not a pleasant travel experience.



NORWICH AIRPORT customer review :  7 June 2013 by Carol Brennan    (USA)

Rating : 0/10

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Recommended

Upon arrival at the airport after flying overnight from the states, we were left outside the terminal to wait for entry into the arrivals area. Luckily it wasn't raining, but freezing cold and windy. The departure lounge was spacious and empty. I am assuming the 10 pounds airport tax we have to pay on top of the taxes we pay when purchasing the airline tickets will provide at the very least, a shelter from the elements. The staff were friendly and helpful, the amenities clean and well supplied.



NORWICH AIRPORT customer review :  17 May 2013 by Jim Wallman    (UK)

Rating : 2/10

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Recommended

An ok provincial airport, but for the weird £10 surcharge for getting into Departures. If you have a choice, I'd suggest going somewhere else - even Stansted is better and only about an hour down the road. Won't bother using Norwich again.



NORWICH AIRPORT customer review :  25 March 2013 by Owen Hanbury    (UK)

Rating : 0/10

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Recommended

Norwich airport flatly refuses to provide water fountains for travellers and if you ask for free water at the cafe it is frowned upon. Norwich have an ever increasing services tariff which is a thinly veiled surcharge and yet provide little in return. The seats are hard, the allowable drop off times are ridiculously low and the seats are hard. If you possibly can then there are better flying options until they actually realise that a decent level of service should be provided.



NORWICH AIRPORT customer review :  17 January 2013 by J Tungate    (UK)

Rating : 0/10

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Recommended

We had to abandon our holiday to Tenerife on 15 Jan 2013 at 17.00 at Norwich 'International' Airport. We had arrived on the 14 at 15.00 for the Thomson Airways Flight No. 5180. Delays were apparently due to the ground equipment on the first day and also time taken to de-ice the aircraft on two consecutive days before snow arrived, even though it was forecast. We sat on the aircraft ready to leave as weather was good on the 15th but had to disembark because of the failure of the airport to do their job. When an experienced pilot stands in the aisle and says he has never known any airport to take so long to de-ice a plane so that slots are missed, someone is not doing their job. Adverse weather conditions are not your fault, but how you react to them definitely is. How long before Thomsons also pull out of our local airport? Fly Norwich 'International' Airport - as a very last resort.



NORWICH AIRPORT customer review :  17 January 2013 by R Brook    (UK)

Rating : 2/10

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Recommended

Norwich Airport is the most half hearted operation imaginable. Commercial passengers are given the impression that they are a bit of a nuisance, and attempts to keep their numbers to a minimum with the 10 service charge, high car parking charges, minimal choice of destinations and a generally apathetic air have been remarkably successful. The lack of arrivals or departures does not result in a speedy check in, and the airport is liable to close if weather conditions are anything less than ideal. I have lived in Norfolk for over 30 years, and would love the convenience of a local airport, but invariably travel via Stansted or Gatwick.



NORWICH AIRPORT customer review :  3 January 2013 by J Turbin    (UK)

Rating : 0/10

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Recommended

Stopped using Norwich airport some months ago. A shame as it's only a few minutes from my home. I'd rather travel to Stansted or Heathrow. Poor facilities and airport development fee are the reasons.



NORWICH AIRPORT customer review :  2 January 2013 by M D Souter    (UK)

Rating : 4/10

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Recommended

In the 1980's and 1990's, I was a strong advocate of using Norwich to fly the world, via Amsterdam. But no more. To call it Norwich International is now a joke, with only one scheduled international service via Amsterdam. FlyBe is not the only airline that has voted with its feet and largely taken its routes elsewhere as a result of Norwich's shameful 10 Airport Development Fee. Far from improving the facilities, the fee seems largely to have gone to lining the pockets of the owners, Omniport. At one time, the short stay-car park was reasonably priced, now it is outrageously expensive, with a ridiculously short time of free parking allowed when dropping off or picking up a passenger. I am greatly saddened by the airport's lack of progress in attracting and keeping new routes, it could and should have been a huge local success story.



NORWICH AIRPORT customer review :  7 November 2012 by Paula Kneen    (Isle of Man)

Rating : 4/10

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Recommended

I will not use this airport again - the 10 development fee is the reason. The other facilities were not that great - eg ringing for service at the cafeteria's.



NORWICH AIRPORT customer review :  20 September 2012 by A Forster    (UK)

Rating : 8/10

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Recommended

Just used NWI for a holiday flight to Turkey. Everything went OK and the staff were friendly enough, even security. The 10.00 is a con but for us its that or 70 miles plus to Stansted, Luton etc plus parking and NWI know this. Nothing much to do airside, but then your waiting for a flight not shopping and its never busy.



NORWICH AIRPORT customer review :  29 August 2012 by R Stewart    (UK)

Rating : 1/10

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Recommended

Poor facilities for a mainly empty airport including old facilities and bathrooms even with years of the famous 10 charge. Full of airport people doing nothing and always a long wait for luggage. Security is a terrible, always an unfriendly search. It appears they get paid by the number of searches they do and the x-ray machine is so old it can't penetrate anything.



NORWICH AIRPORT customer review :  8 December 2011 by Paul Swift    (UK)

Rating : 2/10

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Recommended

Norwich Airport can be great somedays and dreadful others. Sometimes the staff are delightful and sometimes rude and humourless. The airport tax is not as much the problem but the way that the signs read is appalling - almost rude. Facilities are pretty much non-existent. Staff pay more attention to checking your airport tax rather than your boarding card. I spent 40 minutes in the security queue as they pedantically and slowly checked everyone. Stansted staff are much more welcoming. Its as though you are a bit too much trouble as a passenger and the place would run smoother without you.



Norwich Airport customer review :  6 October 2011 by S Caley   (UK)

Customer Rating :  3/5

3 Star Rating   

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I would like to know why passengers are left standing outside on arrival at passport control. We arrived from Tenerife, and unless you make a run for it when you get off the plane, you will be one of the passengers like us standing in slush and freezing conditions. I am sure before the so called improvements this was not the case. Why can't this area be extended by taking some of the baggage reclaim area which is far too big for the one flight arrival every hour (and that is during busy periods). Be prepared for unnecessary searches when going through security. As for the airport development charge, I think the airport has regressed whilst this charge has been in force.


Norwich Airport customer review :  1 December 2010 by Paul Swannell   (Spain)

Customer Rating :  2/5

2 Star Rating   

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This so called airport in departures offered one telephone, three internet screens plus a very unimpressive cafe/bar & duty free shop. Firstly the telephone was out of order as well as two internet screens plus the cafe staff at 0730am were enjoying their breakfast whilst people waited inside to be served at the till. Surely having taken 5 off most passengers the least they could do would make sure facilities worked & that customers did not have to sit on filthy tables.


Norwich Airport customer review :  27 November 2010 by W Jackson   (UK)

Customer Rating :  3/5

3 Star Rating   

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I understand and appreciate all the complaints about the Airport Development Fee and the very limited facilities at NIA, but at least you have an airport here. Liverpool airport started out like Norwich but, with the advent of carriers like Easyjet etc, it has developed, in recent years, into a better airport hub. My major beef is with FlyBe who can stuff me for almost 300 for the return journey if I only book a few days before - but they do advise of the 5 fee on their website. I have found that most of the Norwich airport staff are great with only a handful being offhand or rude.


Norwich Airport customer review : 14 October 2010 by F Oddie

Customer Rating : 1/5

1 Star Rating

Dreadful little airport with minimal facilities. The simple iniquity, as pointed out by almost all other reviewers, is the extortion of 5 from each passenger to let them pass into departures. I find it hard to believe this is even legal. After all, we've paid the airport tax. Why is this outrageous imposition not included in that tax? It would save the salary cost of the people who sit to collect Norwich's nasty little farewell to those using its facilities.


Norwich Airport customer review: 19 October 2009 by A Forster

Customer Rating : 4/5

4 Star Rating

Super little airport. Mind you, I wouldn't want to be delayed there for to long, nothing much to do airside. I was home within 20 minutes after picking up my cases. Thats worth the 5.00 airport fee. Just hope that they can get a LCC in to cover Spain and France.


NORWICH AIRPORT customer review: 22 July 2009 : by I McGregor

Customer Rating : 1/5

1 Star Rating

Took my wife and kids to Norwich airport yesterday for a flight to Bangkok. Parked my car in the car park for about 20 minutes to ensure they were checked in OK - 1.50p,a total rip-off! Was going to buy my wife and 2 kids a hot drink before checking in but I refuse to pay over 5 for 3 cups of tea - forget about buying a breakfast unless you want to pay 5 star hotel prices. The worst part of the whole episode is the iniquitous Airport Development Fee (just another method of further fleecing the traveller). I paid over 2500 for my family's tickets but they couldn't proceed through to the Departure Lounge until they stumped up a further 5 each! This charge is so unpopular and unfair ,I have heard normally calm people start swearing when they have to pay just to get in to the departure area but they have no choice. Originally they charged 3 which drove many people to use Stansted it was so unpopular but management, instead of scrapping this charge, increased it to 5! The next time we go on holiday, we definitely won't be using Norwich Airport, I'd rather travel all the way to Heathrow and I only live 25 miles away from Norwich.


NORWICH AIRPORT review : 10 December 2008 : by David Farmer

Customer Rating : 1/5

1 Star Rating

Probably the worst experience in modern travel can be had at Norwich Airport. I fly on business regularly through Norwich, and have done for almost 20 years. Check in staff are often rude, and spend more time chatting and discussing the previous nights clubbing events during checking in passengers. Compared to all other airports I experience regularly worldwide, it is the only Airport which applies a supplementary fee (now 5 per person) which is not advertised until you arrive at the airport. If You do not pay the 'Airport development Fee' you WILL not be allowed to go through to departures, whether domestic or international. For this fee, you obtain the privilege of a single choice of Cafeteria (with extortionate costs for food and drinks), a single Bar, a single shop, and toilet. Parking fees - you get 5 minutes drop off time (which i'm told will be reduced to 3 mins in Jan 2009) in the short stay airport only, and if you exceed this must pay a 1.50 fee, and any other time is again extortionate.


NORWICH AIRPORT review : 27 August 2008 : by Kay Turberville

Customer Rating : 2/5

2 Star Rating

As someone who is forced to use this airport twice a month to and from Amsterdam, the attractions soon pall. True, NIA check staff now bother to open earlier than one hour before departure, (huge improvement) but not so long ago we poor suckers on the Amsterdam flight would all be queing one hour before the published departure time - the desk wouldn't open till one hour before ETD after which someone would deign to leave their coffee break to process the huge queue whereupon we would immediately be called to the gate. After packing us on, we would frequently take off half an hour before scheduled time. In the ladies toilets in Departures, there is no PA. The individuals on the staff at Norwich Airport are amiable enough, but Norwich Airport's management have obviously never used an airport as a customer in their life, and have no idea how real airports serve real customers



Norwich Airport by G Thomas

25 February 2008   Customer Rating : 2 Star Rating

My wife checked in for a Flybe flight to Chambery on 16/02/08. The girl manning the desk appeared to be more interested in continuing her conversation with a nearby colleague and failed to hand back my wife's flight document until requested a few minutes later. She was then dismayed, along with other departing passengers, to have to pay a 3 development fee. There was no indication that her flight was delayed for over 1 hour. On my wife's return on 23/02/08 there was no indication or announced information that her incoming Flybe flight would be delayed by a couple of hours and I was compelled to spend a rather bleak few hours in Norwich airport that was virtually closed - even the coffee machine did not function properly-- perhaps your development fund could attend to that! Stansted for us next time.

Norwich Airport by Paul Coulthread

23 July 2007   Customer Rating : 3 Star Rating

My local airport. Was surprised that security staff and gate staff had never seen a KLM online boarding card before - gate staff weren't certain what to do, as there was no tear-off section! Airport Development Fee is a bit of a rip-off, as NWI charges are already quite high in comparison to many other U.K. airports. Catering charges expensive, as usual in U.K.

Norwich Airport by Chris Garner

9 September 2005   Customer Rating : n/a

We enjoyed its simplicity, the parking we pre-booked online with NCP and was 75.00 for the fortnight. Check-in was a breeze. Going through customs we were surprised at having our pictures taken as you don't see that at the other airports. The departure lounge is small but you can see all the action through the big windows. Its a pity that Norwich does not have a longer runway as our plane, Boeing 737, had to really put his brakes on hard to be able to stop before running out of runway although it may have been the pilot not getting it down soon enough! Flying from Norwich does seem to be more expensive but I would certainly see if a flight is available the next time we book a holiday.

Norwich Airport by Steve Hewitt

10 July 2005

Norwich is a super little airport, and I have used it several times now. In some ways, its strength (small and user friendly) is its limitation, as destinations are limited. However, there are some good charter destinations available, parking and check-in are really easy, and there's enough in the way of food and drink - even shopping. Sure, you don't get the bewilldering choice you get air-side at some of the major airports, but so what? On one trip I left the hotel in Lanzarote at 7.30 a.m. (BST) and was back home by 3 p.m. That's worth its weight in gold, especially at the end of a holiday.

 

Norwich Airport by Jon White

4 June 2005

Having just taken a regular flight from Norwich airport, I just want to say a few words about the airport. Firstly living in Norwich it’s just a Taxi ride and with check in on most flights even international are only a 1hour and last check in 25mins, what a saving on time. (Compared to a 2-3 hours drive and 3 hour check in) It is a lovely small airport but with all the usual facilities (bars, food halls, shopping, car hire, money exchange). The staff always seems to be very friendly, helpful and flexible, but then you can where passengers numbers are on smaller size. It also has a fairly high security outlook as they having taking photo’s at customs for years. Having KLM flying to Amsterdam 5 times a day we can get flights anywhere to the world, anytime. They now have also got two new low cost airlines, now starting domestic and international flights. The only slight downside is the cost of airport Taxes they seem to be one of the most expensive in the UK.











 


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