Orlando Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 258 reviews
3/10
No Skytrax Rating
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1/10

"the worst airport experience"

(United Kingdom)

Not Verified | This was the worst airport experience in my life. Very Rude People. Very Few Facilities. The public announcements were a joke and they were being read like it a joke by a person who sounded about 10 years old. They kept repeating that people are not allowed to use phones in the terminal, and yet looking around guess what, everyone is on their phones because that's what travellers need to do! Being asked to pay $30 for a baggage trolley. (£1 in the UK). Massive queues for the immigration lanes - we waited for over 2 hours. This terminal is very badly designed. No opportunity to purchase any refreshments and no seats. There are no shops whatsoever in the airport on the way to the hire car. (we rented a villa so a shop would have been really handy) Outbound - Similar experience, very few shops and no opportunity to buy any duty free. Encountered extremely rude & cranky TSA operatives. I ended up getting angry myself at the way I was being shouted at and left my iPad/tablet behind. It would have been fine but the tray with this item ended up on a different conveyer belt and I didn't realise I'd left it behind until I was on the flight. To add insult to injury, MCO Lost and Found have said the only option to get my item returned will cost me $349 via UPS. This is an absolute joke as the UPS website quotes me a fraction of this price. The item itself is worth about $150. When you consider MCO auctions thousands of lost electrical items for profit (ggauctionsonline.net), this little operation seems to be lining somebody's pockets at MCO. I had high hopes for this visit but I never dreamt I'd end up being financially exploited by the richest country in the world.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff and TSA were crotchety"

(Canada)

Trip Verified |   The airport staff and TSA were crotchety, not at all helpful with my disabled family member either. A lady stands at the family and disabled TSA line entrance and basically gate keeps it. We explained we had an autistic family member and she still tried to deny us access, she was so rude. Not at all up on the TSA cares policy in the least! Do not recommend. Oh but don't worry they gave me a sunflower lanyard that no one paid any attention to.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"a big improvement on previous visits"

(United Kingdom)

Trip Verified | Arrival and departure into the new Terminal C at MCO. I have to say it was terrific. Through immigration in 10 minutes and into a rental car 15 min after that. Departure was equally as good. No Queues at security and a good selection of Eating places, including Shake shack. We only had hand luggage which is important to state, but it was a big improvement on previous visits.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Shockingly poor from start to finish"

(United Kingdom)

Trip Verified | Shockingly poor from start to finish. Could not disembark on arrival as ground crew had a problem with connecting equipment - about 30 minutes extra. Allegedly only ‘one belt’ was working for baggage - waited 2 hours with lack of seating, people lying on the floor etc waiting to get bags. We asked if our elderly parents could go through passport control and get a seat, while we waited for the luggage. We were told yes, this would be fine. Then when our parents attempted to do this they were spoke to in a demeaning tone and said they couldn’t do this. Totally understand that things can go wrong in any industry, but a timely, consistent and courteous approach are some of the best ways of dealing with problems and maintaining or improving customer relationships and experiences. Orlando Airport is the worst airport I have ever had to use.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"get some real seating please"

(United States)

Trip Verified | I have unfortunately had to travel to or through MCO with some frequency over the years and it is always chaotic and the employees have no sense of urgency. To get through the line to have baggage checked by security can take very little time but the screening process takes forever if they have to pull your bags. It requires a supervisor who has led feet and all slow the process down and make things annoyingly tedious. There were 4 people in wheelchairs awaiting their baggage for almost a half hour while I and 4 others were also waiting for someone to expedite the process of opening and checking bags. Service is slow all over, there is nowhere to sit and when you do find a seat it’s covered in crumbs, old turkey and goo from the 1980s. No where to charge your phone or get work done. Not business friendly whatsoever. No retail spaces to pass the time. Folks sitting on the floors everywhere you look. The only pluses are that’s it’s usually cheap, car rental return is easy and the tram always seems pretty clean. Just get some real seating please.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a consistently poor experience"

(United Kingdom)

Not Verified | One of the worst tourist airports I have visited. Over two hours for baggage to be retrieved on arrival and then an incredibly slow departure from the airport as you pass through customs. On departure, only 2 out of 12 security lines open (in the middle of the day) which resulted in over an hour queue to exit. This is my third trip through Orlando airport in the last four months and it’s a consistently poor experience every time.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

"Very poor service"

(United States)

Not Verified | The TSA was very rude and did not treat people as customers. They were confused about what they wanted you to do, and then they started yelling at people. Very poor service!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no direct customer service number"

(United States)

Not Verified | This is the worst Airport ever! My son was scheduled to depart from there last night when his flight was delayed. Then they got on the next flight but it left the gate only to return back to the airport. They were told that they were going to have to board a different flight due to something with the plane. Only to find out that they wouldn't be able to board another flight departing until Saturday. The airline nor airport would accommodate them in no way. I have been calling since last night until current leaving messages and getting the run around. This was my son 1st experience on a plane to celebrate his birthday and look what happens. There's no direct customer service number for the airline which doesn't make sense.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Totally unacceptable service"

(United Kingdom)

Not Verified | Upon arrival at Orlando the Customs were excellent and very quick, our luggage arrived very promptly too - we opted to take our luggage on the mono-rail with us and were out of the airport within 45 minutes - excellent service all round. We also Departed on 11th May, the departure was awful, our Virgin Check-in was faultless, the Security was AWFUL, so long and disorganised, its been like this for the last 22 years and never gets any better, very long queues and half the security lanes closed - why! (the staff though are lovely). When we got to the area where we departed from all the food areas were closed (9pm), our flight did not leave until 10.20 - Outback Steak House could not seat us as they only had 1 member of staff working, it was the same for the other outlet. The Duty Free, which is the worst Duty Free I have ever seen, no stock at all also shut at 9pm! If you have flights going out with 100's of people of those flights you should have some outlets open to feed them, the lounges close at 9pm too. Totally unacceptable service.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Restrooms outdated and small"

(United States)

Not Verified | Restrooms outdated and small. Staff is slow and unwilling to help. Security lines can be up to a mile. Limited seating at the gates. Expect to walk a lot navigating terminals and the trams.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no