LOADING THE REVIEWS

Home Page

 


Orlando International Airport Passenger Reviews and Traveller Reports

  No Star Ranking applied

No Star Ranking Awarded

   
 

  Add your Orlando Intl Airport Review

  Orlando Intl Airport Star Ranking

 

 
Orlando Intl Airport
5.7 out of 10  5.7 out of 10
73 reviews

 



PAGE

1
 






ORLANDO INTERNATIONAL AIRPORT customer review :  8 August 2014 by Christina McTiernan    (Ireland)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

We use Orlando Airport at least four times each year and while some people find security a problem , I must say I'm quite impressed by its thoroughness and don't mind the queues if it means safer travel. We have used this airport since 1999 and while immigration was a problem in the past it is not so any more. We travel from Dublin, Ireland and we now get our immigration clearance done before we leave Dublin. Maybe some of the U.K. travellers could travel via Dublin and get clearance there and so avoid the queues in Orlando on arrival. Love this airport and think the staff including the security and customs are very courteous and pleasant to deal with. Slow baggage reclaim but with Florida waiting who minds an extra thirty minutes!



ORLANDO INTERNATIONAL AIRPORT customer review :  2 June 2014 by G Baird    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived on a Virgin flight from Glasgow which was great and on time, then downhill from there. They kept us on the plane for twenty minutes as the immigration hall was full, when released we were horrified to find around 600 to 1000 passengers in the immigration hall, we snaked round and round for just over 2 hours total nightmare before getting through. Then onto car rental with Budget 4 people in front of me and it took over an hour to get the car keys. Certainly will not be flying here again and would definitely recommend you pick any other airport. If you have the patience of a saint and like queuing this is the airport for you.



ORLANDO INTERNATIONAL AIRPORT customer review :  31 March 2014 by S Fortes    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Arrived 2nd Jan, 400 plus passengers through immigration and customs in about 20 minutes, all the officers were friendly and very pleasant, and this included the computer system going down at immigration. What more could you ask for? Departed March 28th, went through passport control and security checks in about 5 minutes, selected for expedited security check so did not have to remove shoes or laptops from bags. People who did go through normal checks did not take much longer, all done with little fuss and a smile from all those staff on duty.



ORLANDO INTERNATIONAL AIRPORT customer review :  17 February 2014 by Ian Smith    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

We flew into MCO from Glasgow via Newark so avoided going through Immigration, and once our bags arrived we picked up our hire car and were away from the airport within 40 minutes. The return journey was a bit different. The queues at the United check-in desks were large, but we were processed through quite quickly, the TSA security checks were extremely busy, slow, and pretty disorganised. Our flight for Newark was at Gate 47 and when we were called into our respective boarding lines a flight at gate 48 disembarked its passengers who then tried to barge their way through our lines to get to the Air Train resulting in a bit of a shambles, not well organised at all with departing and arriving passengers in the one area at the one time.



ORLANDO INTERNATIONAL AIRPORT customer review :  28 January 2014 by B Stevenson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We have travelled through Orlando MCO regularly over the past 15 years. As Airports go, it is one of the better ones as far as catering for the passengers needs. Good facilities pre-Departure, plenty shops, eating facilities and adequate seating, other Airports should take note. Never had a problem at check in and never had to queue for more than a few minutes. Car Rental desks are all on one level and all easily Identified. Policy at these desks is for the agent to try and sell you everything under the sun. Generally if they can see you are a regular and you make it clear at the start that you want nothing that is not already arranged they will not bother. The system would run more smoothly if they simply supplied what was requested on the rental voucher and merely inquired if there was anything else the customer required, instead of wasting time pushing everything, whist a huge queue gathers waiting for their cars. Now we come to the worst bit, the TSA security system at departure is an absolute shambles, poorly organised, full of unhelpful power crazy staff that are full of there own self importance rather than trying to run a helpful sympathetic and courtesy based system. I suggest someone from this organisation goes to Heathrow terminal 5 or Gatwick and see how a security system should operate. The Customs and Emigration at International arrivals again is an area that requires better organisation, there appears to be no collaboration between the Airport Authorities and the Border control Staff with regards manning levels. As for flights arriving from Gatwick UK both the British Airways and Virgin Flights generally land within minutes of each other in the late afternoon, this means that the best part of 600 to 700 people need processing. There are a huge amount of desks available, over 30 in fact. In all the years we have flown to Orlando I have never seen more than 60% of these desks manned at any one time, surely it is not beyond the will of man to organise manning levels according to flight operations. So in conclusion a good airport let down by Government organisations failing to work hand in hand with the Airport, also the Government employees seriously need some customer focussed training and learn to smile.



ORLANDO INTERNATIONAL AIRPORT customer review :  9 January 2014 by John R Montgomery    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Arrival through immigration can be slow but procedures handled efficiently enough in the circumstances. It is on departure that I was impressed when we had to go through security on two successive days thanks to a cancelled British Airways flight. On each occasion, although busy, security staff were exemplary and a complete contrast to the officious jobsworthsâwe find on the European side of the Atlantic. The officers engaged in cheerful banter with passengers without losing sight of the objectives of their job. I was helpfully told my 10 year old could keep his shoes on and on the second departure we were profiled for fast track clearance and through in seconds. The rest of the airport runs efficiently and with minimal hassle.



ORLANDO INTERNATIONAL AIRPORT customer review :  6 January 2014 by S Healey    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I would have to agree with B Munro's review regarding this airport particularly with regards to lines at immigration (good practice for waiting in line at the theme parks). I spoke to one woman who had already been standing in line for an hour. It was a weekend arrival but again only 6 desks were open out of the 30 or so in total they have there. Our flight was the second of the three to arrive that day from the UK and by the time this flight had started to line up, a couple more desks had opened. The blame for that lies with the CBP so this is out of the hands of the airport management. Baggage was again placed on the floor of the carousels for people to find once immigration formalities were completed. Passengers still have the option of either taking their cases onto the train or to put these on the transfer carousel to be collected at the main terminal. Food court at Orlando is very good and has lots of choice.



ORLANDO INTERNATIONAL AIRPORT customer review :  2 January 2014 by B Ljumovic    (Canada)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

YYZ-MCO-YYZ. First time travelling through this airport. Great services and tons of space. Taking the monorail was a great experience. Easy to find your way around. Highly recommend this airport.



ORLANDO INTERNATIONAL AIRPORT customer review :  25 September 2013 by Warren Osborne    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Love this airport. I was dreading going through Immigration but it was relatively easy and quick. Food court has some great choices and good quality food. Shopping was great. Security was quick on departure despite there being lots of travellers. Can't wait to fly there next May. Just hope we will have a similar experience.



ORLANDO INTERNATIONAL AIRPORT customer review :  28 August 2013 by B Munro    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I travel to MCO every year from the UK. I love the feel of this airport but dread immigration! Avoid if you can! I am always surprised at just how long the queues are when everything else at the airport is so efficient and lovely! It never seems to get better (if anything it has worsened in the last few years). As a 31 year old I get fed up and frustrated waiting so I can't imagine what it must be like for families! Even if the immigration staff were friendly and welcoming it might make the 2hr queue bearable, however they are unhelpful and rude and almost make you feel as though you owe them a favour for turning up at the airport with no appreciation for the travel time you have taken to visit the area or money tourists and business travellers are bringing in to the local economy. I don't know why the airlines, theme parks and businesses don't get together to put pressure on the airport to sort this out once and for all as it must impact their customers. I know a lot of people and UK airlines who are using Sanford instead for this reason! It's actually got to the point where we no longer fly direct - that way you pass through immigration at another airport and walk straight through to collect your bags when you land at Orlando. It's a much better experience although I appreciate this won't be right for everyone. Am travelling via Detroit Wayne County this year for the first time. It has great reviews so am optimistic! Departures and the rest of the airport is great. Could do with more seats, eating options and a larger duty free shop once through security but other than that services are excellent. It's a just a shame the immigration experience is enough to scar you for life!



ORLANDO INTERNATIONAL AIRPORT customer review :  12 June 2013 by Andrew Mondt    (USA)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The problem with Orlando is the market it serves. I'm a frequent global traveler for business and pleasure. I've suffered through Orlando 3 times this year. I know how to navigate TSA checks, rental car shuttles etc except at Orlando. Obviously families with small children are the norm. The security lines are long but well staffed. Despite polite efficient TSA staff Orlando security is the worst in the US. Layout was efficient prior to 9/11. Now it's cramped. Biggest fast food and shopping options are pre security. Airport hotel is super convenient. The lobby opens right up to security. You can fly in, stay at the hotel and fly home without ever breathing the humid Florida air. Avoiding the Disney hordes is quite another issue.



ORLANDO INTERNATIONAL AIRPORT customer review :  29 May 2013 by H Goody    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

We have been flying to Orlando every year for the past 5 years from the UK. We like the airport but we always dread immigration. Out last visit in January started with an hour wait on the airplane at Orlando because there was no room in the immigration halls to accommodate us. Then we had to queue for a further 3 hours! We are now somewhat accustomed to this chaos and make sure we have food, water and a charged ipad to watch a film or two! We are always perplexed with the severe lack of staff available, those 3 jumbo's arrive at the same time every week it doesn't take much to work out that more staff are needed! Not a good start to the holiday. Time Orlando sorted it out!



ORLANDO INTERNATIONAL AIRPORT customer review :  21 May 2013 by C Cooper    (USA)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Excellent. We were re-routed due to bad weather. I travel in a wheelchair. Immediate assistance was available to show us the restroom that my husband could go in with me. The staff were friendly, good food choices for our over 3 hour wait.



ORLANDO INTERNATIONAL AIRPORT customer review :  20 May 2013 by L Braybrook    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We have been travelling through this airport for the past 15 years. Last summer the arrivals lounge immigration queue took almost 2 hours to get through. Not enough desks open and whilst we waited several shut down even though there were at least 600+ passengers still in the line. Have heard situation is still bad 1 year on. Not looking forward to arriving in June. How can they treat their visitors so badly when they bring so much money into the local economy? When I tried to complain last year I was told there is no one in overall charge of the airport and so I complained on the customs/immigration website. Doesn't look like it had any impact though! When is the local tourism department going to sit up and take notice that this is not the best way to attract international visitors?



ORLANDO INTERNATIONAL AIRPORT customer review :  6 May 2013 by Harold Heiser    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

SFO-MCO-SFO. Excellent services and space in all reception areas. Quite the favorite in the USA for me. Outstanding.



ORLANDO INTERNATIONAL AIRPORT customer review :  4 April 2013 by Ken Gibson    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Spent a couple of hours here on Saturday 30th March. Of the 50+ airports I have used over the years, this one and Singapore stand out as by far the best. I rate it because of the space, the comfortable seating areas both in the main terminal and in the satellites, the range of eating facilities and the ease. Of finding your way around.



ORLANDO INTERNATIONAL AIRPORT customer review :  30 March 2013 by D Monrouzeau    (Puerto Rico)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

SJU-MCO. Every time I go it's always a different experience. I fly with Jetblue and I love the fact that the Wifi is free. Our bags are always delivered on time and we don't have to stand in line so much when we leave is great! I really like the wide variety of shops that resemble those of the theme parks. I like the variety of restaurants to choose from. I never have any trouble finding the gates and terminals because of the ease of access! Everything is so organized in this airport.



ORLANDO INTERNATIONAL AIRPORT customer review :  26 March 2013 by L Willaume    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

1.5 hour wait in line after arriving from UK, with a tired and thirsty 2 year old child. This was an awful and cruel experience. They know how many people are arriving, why can't they improve the system and add more immigration agents? Avoid at all costs until someone fixes this! If you can't avoid it make sure you take some water from the plane to drink, there's nowhere to buy anything until after immigration. Such a terrible start to what was a great holiday. Other than the wait, the airport is great.



ORLANDO INTERNATIONAL AIRPORT customer review :  12 March 2013 by C Sandberg    (Sweden)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at Orlando international March 11, 2013. There were about a thousand passengers in the long line to Immigration. Only half of the booths were manned. After 1.5 hours 5 of the 10 officers picked up and left bringing the speed to a minimum. Me and many hundreds of other passengers, many with small children had to spend 2.5 hours in total standing up in line. This is completely unacceptable. I have travelled to countries like Saudi Arabia and Iran. The Immigration procedure is a lot better in these countries than at Orlando International. My recommendation is to avoid arriving on international flights to Orlando. Better go through a larger airport like EWR or JFK.



ORLANDO INTERNATIONAL AIRPORT customer review :  6 March 2013 by J Hutchinson    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

We have been visiting Orlando for many years now. This airport is becoming unbearable. We flew in from Manchester UK, Sunday 3rd March 2013. We were the 2nd flight to reach Customs and Immigration. Both flights Jumbo's. Followed by another flight being British Airways. Probably a total of at least 1400 people to get process by just 10 Officers. This Airport does not even put into consideration or even care that these passengers have encountered a 9 hour flight and a time difference of 5 hours and many passengers flying with young children. We did not get processed until we had been in line for 2 hours. Somehow this airport thinks that level of queuing is acceptable! They need to now accept that it is switching people like us off. We have be known to visit 3 times a year. We are now contemplating going elsewhere! We are sick of them wasting at least 3 hours of or holiday hours being spent in their airport.



ORLANDO INTERNATIONAL AIRPORT customer review :  22 February 2013 by S Fortes    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Manchester UK on January 21st, long wait at immigration due to two UK flights landing at the same time (approx. 2 hours). The immigration officers were all courteous and polite even to those who chose to ignore the no use of mobile phone laws, unlike other U.S airports I have travelled to. On leaving the USA from Orlando on February 20th the lines at passport and security appeared to be long but it took only about 15 mins to get airside, again the officers on duty were courteous and polite. All in all a better experience than my last visit to the USA using Chicago O'Hare.



ORLANDO INTERNATIONAL AIRPORT customer review :  11 January 2013 by C Peck    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

After reading several reviews, I was not looking forward to the experience, but I have got to say arriving just in front of another Transatlantic flight was lucky as our wait to clear immigration was quick maybe 15-20 mins max, some off that flight looked in for a long wait. Our bags were on the carousel when we arrived at the collection point and the shuttle to the main terminal was hassle free. We departed the following Saturday which was 22nd December amid reports of one of the busiest days in the year to travel, but had no problems at all. TSA had plenty of channels open and got through in under 5 minutes and from a personal point of view the TSA staff were polite and efficient and the best we have come across. Overall a good experience.



ORLANDO INTERNATIONAL AIRPORT customer review :  2 January 2013 by Nigel James    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

This is a tale of 2 airports. For travel within the US, overall I have found it reasonable. However, for international travellers it is a real pain in terms of getting from the aircraft to the terminal exit door. Having passed through immigration, you collect your bags from the carousel, then go through customs. Having negotiated that bit, unless you are able to carry all of your bags up the escalator, you then place them on a conveyor before making your way to the ghost train over to the main terminal building. At this point you hope your bags arrive for a second time. Inevitably they do not come off together, resulting in more frayed nerves. Hopefully they all arrive and you are free to go. Why do they not build an international terminal where the bags only need to be collected once rather than have this hugely inefficient method.



ORLANDO INTERNATIONAL AIRPORT customer review :  2 October 2012 by S D'angelo    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I echo Mr Brigance's review. A very pretty airport but going through security is the worst layout ever. The worst design, the longest delays. For some reason this was designed so that - rather than each airline having its own security lines, or 3 or 4 or 5 airlines sharing one security area, MCO is set up so that all airlines, all flights, share two security areas. Last week on a slow midday afternoon in September, I waited 20 minutes just to get to the agent who checked my boarding pass. It was another half hour to get through actual security from there! Seventy gates of passengers were funnelled into 7 lines. Made the NYC subway at rush hour seem like a Disney ride. They desperately need to redesign the security arrangement. I hope smaller airports like Melbourne will grow and become affordable alternatives because I would do almost anything to avoid flying out of Orlando. Coming in, no problem, but passing through their awful security system - arguably the worst in the US and maybe the world - is just not worth it anymore.



ORLANDO INTERNATIONAL AIRPORT customer review :  23 July 2012 by Medo Elmerini    (Morocco)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Probably my favorite airport to travel through. Staff are helpful and the terminals are always clean. The gates are very well indicated. Orlando MCO also has a wide variety of shops and restaurants. My favorite part of the airport is probably the main building with the large fountain in the middle. The monorails are also a nice touch. I have never had an issue with bags and my flights are always on time. I have travelled with this airport many times and I recommend it.



ORLANDO INTERNATIONAL AIRPORT customer review :  21 May 2012 by Steven Brigance    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Lots of gates, lots of people and they all funnel from two supposedly separate terminals into one security zone. Most cumbersome and time-consuming airport I have ever experienced in 5+ millions miles of travelling. TSA folks not the problem. Delta, not the problem. Basic design terrible - just compare Tampa for example, where you ride the trains to separate gates and then go through security. I will never fly to Orlando again no matter how circuitous my routing has to be in order to avoid it. Also, rudest airline employees I have ever seen. As I was about to enter security scan, 6 employees pushed in front of me, saying "employees go first." After 45 mins in line, I had to wait an additional 30 mins for this intrusion as 4 had to be hand-searched. That also was a first for this fairly experienced traveller. Never again.



ORLANDO INTERNATIONAL AIRPORT customer review :  15 May 2012 by M Caselton    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I do not know if the fact that we landed in the middle of the afternoon helped but immigration was fast (for American airport standards) and it was very easy to find the car rental desk. Overall clean place and organized.



ORLANDO INTERNATIONAL AIRPORT customer review :  21 February 2012 by S Campbell    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

We flew to Manchester from Orlando International. When we tried to reach our gate lines for security were 4 to 5 wide then merged very slowly into 1 line. People that choose either of the outer lines appeared to jump into the middle of the line as it merged. All in all the simple bag and clothing checks were over 1 hour on the day we flew. The whole process was a disaster, we could see that Homeland Security people were trying their best but appeared overwhelmed by the situation. Other aspects of the airport are fine, road access, check-in, facilities for eating etc.



ORLANDO INTERNATIONAL AIRPORT customer review :  14 December 2011 by Michael Kinghorn    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

This is an airport I use a lot and I despise the place. Arriving on a domestic flight into Orlando, the experience is pleasant enough, but the airport does a dreadful job of catering for international passengers. I now prefer to travel via better airports in the USA, where immigration and customs is less time-consuming. On my most recent flight just 10 days ago, immigration would not allow our Virgin Atlantic 747 flight to disembark passengers due to excessive queues. We were told to remain on the aircraft for 30 mins. After disembarking, we stood in a slow-moving line in immigration for 90 mins before being seen. Definitely not an airport I would recommend. For a speedier immigration and customs experience when arriving from overseas, look at travelling indirect and clearing both at some of the country's better airports - New York JFK and Boston Logan, in particular, were both very efficient.



ORLANDO INTERNATIONAL AIRPORT customer review :  27 August 2010 by G McGowan   (USA)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Orlando International is very similar in layout to Tampa in that it has a landside terminal with several airsides that are connected by overhead trams, with one exception: whereas in Tampa, security is on the airside after exiting the trams, in Orlando, it is landside before boarding. Still, open lines were ample and even color coded for beginners, intermediates, and experts. I was in the expert line and cleared security in under 10 minutes. The main terminal is stocked with shops, restaurants and even a Hyatt hotel. On the airside there was a Burger King, Nathan's Hot Dogs, Outback Steakhouse, Starbucks, a deli and a couple of snack bars, however there was not adequate seating at the restaurants themselves. There are coffee tables and chairs in the center atrium of the airside, however they are all bolted to the floor. So if you plan to eat before you fly, I would advise arriving at the airport early enough to check out the dining options pre-security. I noticed restrooms were inadequate particularly when multiple flights were arriving, and they were rather dirty. When arriving at MCO, remember that baggage claim is on level 2 and ground transportation (rental car & Disney shuttles and taxis) are on level 1. Long term parking at the airport can be paid by Sunpass, however it is expensive. There is ample off-airport parking nearby for as little as $4-5 a day so shop around. Just allow an extra 30-45 minutes depending on distance.


ORLANDO INTERNATIONAL AIRPORT customer review :  12 April 2010 by S Garac   (France)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Nice, clean, well organised. The monorail is amazing, and tells you that you have come in the attraction parcs world. I found the airport well organised, for both arrival and departures. No queue for me at my checkin, only 5 minutes before security. Some restaurants are also available after security, the airport provide free wifi. As for arrival and for departure the organisation is lovely, if you have for example to rent a car, after collecting back your luggage, all car rentals are located one floor under, and then you just have to get out of the airport, a 3 minutes walk and you are at your car.


ORLANDO INTERNATIONAL AIRPORT customer review :  7 April 2010 by Derek Greenaway   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

This airport has really been improved in recent years. Immigration now seems quicker, and certainly more well mannered than most US customs halls, they almost seem pleased to see you. Transfer by the monorail is quick, clean and comfortable, however you still need to drag your luggage up an escalator for the final third of the journey. If you are not prepared to haul it up, they will transfer it for you but they take an eternity to get it up in the arrivals hall. Very clean airport with good facilities, the car hire is the easiest you could hope for, Alamo, Thrifty, Dollar etc , providing they are not too busy. Your car is waiting in the car park just yards away and when you return the vehicle, you just leave it in the short term parking - no need for shuttle buses. A hundred yards, one lift and you are in the terminal.


ORLANDO INTERNATIONAL AIRPORT review : 9 February 2010 : by C Hansen

Customer Rating : 4/5

4 Star Rating

I have transited many airports in Europe and the US, and think that MCO is one of the easiest to get around. It is also one of the more pleasant to wait in, as there are plenty of stores to browse and different eateries to select from. Plenty of seating and natural lighting too. What you have to know is that the airside gates are away from the main terminals, connected by an elevated tram system. Because of this, I would suggest you do any eating or shopping before going through security, as the options airside are somewhat limited. Although there seems to be a Starbucks in all the airside gate areas, so I'm happy. They have gotten much better with security, the last 3 times I've been through (June, October, November 2009), I never had to wait more than 15 minutes to be screened. Arrivals, both domestic and from international have not been a problem either. Passport and customs is pretty smooth, and you can now choose if you want to take your bag with you on the tram after clearing customs, or put it back on the belt and collect it in baggage claim. This is a wonderful option for those that just want to get out of the airport as quickly as possible after a long plane ride. All in all, a pretty pleasant airport to transit - miles better than IAD or ORD, but my favorites will always be AMS or MUC.


ORLANDO INTERNATIONAL AIRPORT review : 28 September 2009 : by Patrick Jordan

Customer Rating : 2/5

2 Star Rating

I departed from MCO and had a mixed experience. Landside, MCO is a veritable shopping centre and my wife and I had a browse, ate in the food court (very reasonably priced). Security was cleared in minutes and we were airside within minutes. Aer Lingus flights depart from gate 28 and this departure area is not particularly pleasant. The range of shops, cafes and bars is limited and in stark contrast to landside is quite expensive. Two glasses of average wine came to just under $20 for example. Very annoyingly only one set of restrooms in this area were working leading to queues! This is wholly unacceptable. Unlike the vast majority of airports this area doesn't have any executive lounges. Servisair operate in the airport, surely there is a market for such a lounge. I would be quite happy to pay for this service.


ORLANDO INTERNATIONAL AIRPORT review : 22 September 2009 : by P Jordan

Customer Rating : 3/5

3 Star Rating

MCO is a great airport for departing passengers: bright, airy, spacious, great range of shops and restaurants. Arriving (from Dublin) is a nightmare. Clearing customs and immigration is pretty efficient. Baggage is anything but. You have to collect your bags, deposit them at another belt, and then wait for their delivery into the arrivals area. Even allowing for the transit from customs to arrivals, we had to wait almost a half an hour for bags to arrive. There's a global recession on folks, why not try to make arriving in your airport a less stressful experience. As I said, the departure experience is much more pleasant.


ORLANDO INTERNATIONAL AIRPORT review : 3 August 2009 : by L Nielsen

Customer Rating : 2/5

2 Star Rating

This airport must be so new (it is lovely, clean, light & bright-looks like a mall) that they haven't had time to install signage; or they ran out of money! After we returned our rental car (Avis, in the airport) we rode the escalator upstairs to ticketing to check our bags only to discover we didn't know which way to go; apparently finding the airline on your own is the game of the day. Went one way, turned around, went the other way, asked directions, were told to go to the other side and take a right, didn't find, asked directions again, told to keep going straight, take a right and we'd find USAir. Finally did find it but at no time, anywhere was there a sign - for any airline! Is this an airport, with airline ticketing? And we must have walked a mile; good thing we had about 2 hours! Oh, and lets not forget that before returning the car we found a close-by service station (SunCoast) to fill up the gas tank - at the great price of $4.39 a gallon! We had to go to Orlando on business but you can be sure we won't be going there on pleasure after this experience. We'll take our recession money elsewhere.


ORLANDO INTERNATIONAL AIRPORT review : 10 June 2009 : by A Johnson

Customer Rating : 4/5

4 Star Rating

On the whole, Orlando International Airport is a very enjoyable airport to transit through. The only two problems seem to be security queues and rental-car check-in queues. The security issue has significantly been improved over the 12 years I have been transiting through the airport, albeit queues could be around 15-25 minutes at peak times over at Concourse B when the Virgin Atlantic, British Airways & Lufthansa International flights depart. The problem with rental car check in has been improved in the last few years. The worst does seem to be Alamo however Dollar seems to be the best contender, especially during peak times around 14:00-17:00 with queue to car (Side B) in less than 15 minutes. Overall Orlando is a great and relaxing airport to transit through and I would recommend it to anyone traveling to Florida, especially internationally. With the expected terminal renovations, it should make the experience even better.


ORLANDO INTERNATIONAL AIRPORT review : 21 May 2009 : by M Cooper

Customer Rating : 4/5

4 Star Rating

I actually think MCO isnt that bad! The only issue I continue to have is with the rental car checkins - Dollar kept me waiting for around 90 minutes as there were 50 people waiting and only 3 people behind the desks. Maybe we can start reviewing Rental Car Companies on this website?


ORLANDO INTERNATIONAL AIRPORT review : 11 May 2009 : by Jennifer Nicole

Customer Rating : 2/5

2 Star Rating

Horrible, mass confusion. It took us an hour to navigate after dropping off the rental car and going through screening. Albeit, we did arrive only an hour prior to boarding, but it shouldn't have taken an hour on a Tuesday at noon to leave. Their screening area was a jumble, not enough lanes open for the amount of travellers. We had to get rescreened because I put my laptop in the same bin as my shoes, etc (don't do that) and it took forever for it to come back through once they separated it. You definitely need 2 hours to go through there airport.


ORLANDO INTERNATIONAL AIRPORT review : 7 May 2009 : by A Hudson

Customer Rating : 1/5

1 Star Rating

If You are arriving into this airport and are going to go to Disney use the Disney Magical Express Bus Service. This is the way to go.. If You are going to do Disney stay on the property and at Disney's Pop Century Resort. Now when you get off the plane and you are on the side that has a water fountain on it walk right through that and follow the sign for chillis too. Once you see Chillis too look for the b side which you will see solantic Urgent Care center. Go to the elevator and go to level 1. When you get to level one look for disney magical express bus service. You must check in at the desk before boarding the busses. After you check in you will be assigned by your resort for the busses. When you are eating inside the terminal go to Famous Familga's Pizza and Sabarro it is great. Don't bring water or anything through TSA and have your laptop computers out of the bags. Now when you get off the plane (Except for disney resort guest) you will arrive on level 3 in the main terminal. Baggage claim is on level 2 of the airport as well as curbside pick up. If You are getting a Taxi its on level 1.


ORLANDO INTERNATIONAL AIRPORT review : 27 February 2009 : by M Jensen

Customer Rating : 2/5

2 Star Rating

Orlando airport is in dire need of renovation, which it appears they are working on but if you are traveling through this airport currently, prepare for less-than-comfortable surroundings. I fly through many airports and this is by far on the low end of major airports. In the 1-29 wing, the ceilings have been removed revealing the structure and it looks as if asbestos is exposed to all. There are air ducts in plastic running overhead that shoot a brisk breeze to all below. There are minimal food options and restrooms. The line at Starbucks is huge because it's the only game in town in this wing of the airport. The airport does nothing to help their cause. If you have the option, fly into Tampa which is much nicer, especially if you're on business. You can avoid the families and retirees who know little about navigating through security, etc.


ORLANDO INTERNATIONAL AIRPORT review : 27 January 2009 : by Rob Finfrock

Customer Rating : 5/5

5 Star Rating

I travel through MCO several times a year on business, and have found the airport to be pleasant to transit. Yes, the Disney influence, screaming kids and ridiculous "monorails" to the main terminal were off-putting at first, but I've grown to appreciate the kitsch factor and a Bose headset mutes the brats. The only real lines I've encountered at Orlando were for ticketing, and curbside usually alleviates this - it's worth tipping the skycap to avoid the rabble. Security checkpoint lines are usually VERY fast, a welcome difference from the TSA mess at most other major airports. Personnel are usually polite, efficient, and a few are even downright friendly - again, a welcome surprise. I travel most often on Southwest, and that carrier's terminal is impressively clean and modern, with a number of shops and fast food choices. Walk times from the furthest gates are a bit on the long side, but I don't mind the walk. I've never had to connect at MCO, though, so I can see how this would be a challenge, especially between different carriers. For a busy, congested airport, you can do worse than to travel through Orlando - think "Miami."


ORLANDO INTERNATIONAL AIRPORT review : 13 January 2009 : by Steve Koenig

Customer Rating : 2/5

2 Star Rating

A modern, relatively comfortable airport. Also extremely busy, with many families starting or ending holidays there, which adds to the chaos in the check-out lines (lots of overweight baggage on the way out, and far too few attendants, at least at Delta). After checking in, getting your bags weighed, etc., you need to take all of your bags to a security area to leave them off for scanning (agents said to just leave our bags and leave, which seemed to defeat the purpose of security; also, not clear what would prevent one from adding items to their luggage to get around weight restrictions). Security line was relativey quick for us, but have heard it can be very busy. Plenty of options for shopping and dining, but far fewer once you go through security and take at train to your individual terminal. Returning a rental car can be a bit confusing, since some companies have their return facilities next to the terminals (need to walk) and some are off-airport. Worse, when we stopped to top-off the tank of our rental car several blocks from the airport entrance, and, with no price signs outside the station, we found only at the tank that gas cost TWICE as much as we had paid several miles away. The attendant explained that the higher price was due to it being "on airport property." Sounded like a rip-off (fortunately we were buying just a gallon). We were in the area of hotels and shops and restaurants, but not within the airport itself. We had flown into Jacksonville when we arrived in Florida, and would likely endeavor to use it, or perhaps Daytona, when departing from the area again unless we wee going to be based in Orlando.


ORLANDO INTERNATIONAL AIRPORT review : 6 January 2009 : by P Kennedy

Customer Rating : 1/5

1 Star Rating

For international arrivald its a complete shambles. Having cleared customs you now cannot take your baggage via the shuttle to arrivals. You have to go through the whole security screening again, and then you must place your baggage on the belt for delivery in the arrival area. One hour later the bags arrived on the belt.


ORLANDO INTERNATIONAL AIRPORT review : 29 September 2008 : by Bob Gross

Customer Rating : 1/5

1 Star Rating

Terrible airport as far as accommodating passengers. They have all the Hotel and Private Limo Pick - Up spaces on Level one way down at the end of the line on both sides. A very long walk if you have luggage to carry. Toward the end of the year 2008 Hotel and Rental Car buses and large vans will have to drop passengers off on Level One and not on Level 3 where curb side check in and ticketing is located. Passengers will be required to walk all the upstairs to the ticket counter. Another long walk with your luggage in tow.


ORLANDO INTERNATIONAL AIRPORT review : 14 August 2008 : by Stephen Tait

Customer Rating : 3/5

3 Star Rating

I worked in Florida for a while and was a regular at the airport! I have seen it where everything is open, no delays and everything is quick and goes to plan - I've also seen the complete opposite! As for facilities, these are what you would expect in an Orlando airport - generaly a good choice and selection of near enough everything. The terminal (land side) makes for an interesting wander.


ORLANDO INTERNATIONAL AIRPORT review : 19 June 2008 : by T Hamilton

Customer Rating : 4/5

4 Star Rating

When we arrived from the UK from the back of a 747 I expected a long delay through immigration however I was pleasantly surprised to see all booths manned and the process only took about 30 minutes. However customs randomly x-raying baggage is a new one for me and one or two people were struggling to get their bags on the machine. Departure was good with plenty of choice for food at reasonable (for an airport) prices. Also there was plenty of room for passengers to sit.

Orlando International Airport review by Sam Healey

23 April 2008  Customer Rating : 3 Star Rating

Only 4 out of the 26 available desks for non US citizens (both US citizen desks were open and then closed once the US citizens were processed) were open on arriving into the immigration hall at Orlando. I appreciate there may not be full availability of staff as it was Sunday afternoon but overall I feel this is poor planning on the part of the authorities. There was a group of officers standing in one booth chatting and seemingly indifferent to the melee forming in this hall. They are undoubtedly aware of the number of overseas flights and should plan for pax arrivals accordingly. After a long wait two more desks were finally opened to process more people thus causing a mini stampede. No security search on arrival this time around (I have commented on this previously and wondered why this was). Pax are now permitted and actively encouraged by staff to put their suitcases on the train rather than use their slow belt system after clearing Customs. Orlando has a nice departures area which a wide range of shops and restaurants (particularly landside but airside is good too especially when compared with some other US airports). There are now a wheelchair line and a families line at the security checkpoints on departure. Lines move very slowly.





 


PAGE

1
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 



top

back to top


Orlando International Airport Reviews and Orlando Airport Passenger Opinions about Orlando Airport


| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2012  Copyright Skytrax