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Customer Review scoring : Luxembourg Findel Airport
7.1 out of 10  7.1 out of 10
18 reviews

 



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LUXEMBOURG FINDEL AIRPORT customer review :  12 November 2013 by C Barkei    (Luxembourg)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I am picking up and dropping visitors and colleagues here on a regular basis. Excellent check-in facilities and short walks to gates. No lines to speak of when checking in or at security. The only annoying aspect is the 30 minute limit on free parking close to the terminal - everyone uses it to pick up arriving pax, so why not make it 45 minutes or a very basic charge of say EUR 5 for one hour. 30 minutes is too short and there are no display signs in the car park or on the ground floor to tell you the flight is delayed. I can sit at home and check the arrivals remotely, but not everyone lives near to the airport.



LUXEMBOURG FINDEL AIRPORT customer review :  21 August 2013 by Alexander Ford    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

The airport is clean and quite new and reflects the country. The check-in area looks disorganised, it's not very big and many of the airlines use dedicated check-in counters. Not visibly clear that you're actually at an airline's hub (compared to Frankfurt or London T5, 2 Airlines stick out). The security check at the airport is really bad. The agents are rude and unfriendly. There are always long queues. No fast track. They don't know how to speak to customers. They speak to each other and look at passengers in a very degrading way. After security, the only lounge at the airport is far away from first class standards, but it offers all you need for a short coffee stop. The shops have a range of good priced articles, but again the staff is not very nice. The gate area is not well signalled and announcements are just too many, may be they should consider going silent just like other airports. The signs and screens with flight info are altogether unreadable.



LUXEMBOURG FINDEL AIRPORT customer review :  17 April 2013 by Sebastien Kapps    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew with CityJet. A nice open space, with plenty of seating, and very clean. A new building, queues were almost nothing when I flew. Staff were quite nice, and duty free was limited but nice. Gates were clean and efficient. Cafe/bar was very expensive. A very nice experience.



LUXEMBOURG FINDEL AIRPORT customer review :  5 November 2012 by J Reddy    (Luxembourg)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

New airport and now triple length waiting in arrivals lounge. My question to the airport authorities is, why has pick up time in arrivals gone from 5-10 minutes in the old airport, to a minimum of 30 minutes in the new? Is this progress? The free parking lasts only 30 minutes which means having to get back in the car - do a circular tour around the airport and pick up a new entry ticket.



LUXEMBOURG FINDEL AIRPORT customer review :  22 August 2012 by I Beaton    (France)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

The airport is newly refurbished and very spacious, almost too spacious like an empty warehouse. The counter staff are helpful and in general speak English, French and German. A nice, clean, well-organised airport where crowding is not an issue.



LUXEMBOURG FINDEL AIRPORT review : 20 December 2009 by S Smith

Customer Rating : 4/5

4 Star Rating

Impressive airport. Arrived on BA from London, down a jetty and out in no time. Check in was easy (one set of desks handle all flights - such a simple idea), plenty of seating space, back down the jetty and off. There isn't a great deal of retail space but enough choice for the size of operation. The only downside is limited public transport links into the city.


LUXEMBOURG FINDEL AIRPORT review : 23 June 2009 by Peter Cullen

Customer Rating : 4/5

4 Star Rating

An excellent experience in every way arriving. Very fast from aircraft to leaving terminal (despite bus from aircraft to terminal building), spacious, good environment. Leaving very different: the check-in machines were completely useless (it wasn't just me) with staff clearly avoiding that area - one arrived but departed rapidly. Consequently the queue for the few desks open was almost out of the building. I thought the transport links to the city were fine and I do not understand the comment about none on a Sunday - there were buses from the bus station next to Place d'Armes about every 15 minutes costing €1.50 - great value.


LUXEMBOURG FINDEL AIRPORT review : 12 February 2009 : by J Evans

Customer Rating : 1/5

1 Star Rating

The new airport is a joke, when picking up visitors you need to park in the short stay, go into the airport, take the escalator to the ground floor just to look at the arrivals board. If there's delay, get back in your car and get back out of the car park before your free 30 minutes parking expires, and then you have to do the whole process again! Why no arrivals board on the entry floor or even outside in the car park? I've been picking visitors up for 10 years in Luxembourg, waiting for them has gone from 5-10 minutes to about 30 minutes now - Is this progress?


LUXEMBOURG FINDEL AIRPORT review : 13 January 2009 : by David Guild

Customer Rating : 2/5

2 Star Rating

Though new terminal, still have to bus from plane to terminal. Then 50 minute wait for baggage to come through - unacceptable in a new facility. Then further 20 minute wait for packed bus to town centre at draughty bus stop (no shelter). No one in their right minds here pays Sunday fare of 35 euros for a 10-minute taxi ride. The place is crying out for a mini- bus style shuttle service, but there is not the remotest sign of this coming. It needs to be borne in mind that at quite a recent stage the airport took the view that no public transport was required at all on a Sunday. The airport is delightful Monday to Saturday when it's not busy (ie most of the time). It copes badly when it is asked to do anything more.


LUXEMBOURG FINDEL AIRPORT review : 19 June 2008 : by Steven Curfs

Customer Rating : 5/5

5 Star Rating

The new terminal has been opened May 21st and is great! Ample drop-off space in front of the terminal, ample parking in the underground parking, modern and efficient interior, swift check-in and security and very nice lounge. New layout not always logical but big enough and ample seating provided. Only criticism maybe that there are not a lot of shops but this isn't an international hub either.



Luxembourg Findel Airport by Guy Senior

17 February 2008  Customer Rating : 4 Star Rating

I have used Luxembourg regularly and it is a regular delight. It is small and efficient and often no more than 15 minutes from touch down to taxi rank. However, it is small, can get overcrowded and is prone to fog. The new terminal is still not open - it will be a lot bigger than the current 'vintage' Terminal A but will it be as quick? The train link mentioned elsewhere will not be open until 2013, although the station is under construction now.

Luxembourg Findel Airport by Kerry Brown

21 November 2007  Customer Rating : 5 Star Rating

This airport is a true delight. I arrived, with only 30 minutes to go before departure. Yet I breezed through empty security, passport control and into the gate in only 6 minutes. What other airport in the world, can you do that in? Then the immigration officer greeted me with a smile. The taxi charge to centre of town will be about EUR30. This is how airports should be, efficient, organized and with a view in mind to be as hassle-free as possible.


Luxembourg Findel Airport by Guy Senior

19 February 2007   Customer Rating : n/a

Just flown through Luxembourg. The new terminal is not ready yet (at least 6 months away I guess) and not much sign of a railway. The current Terminal A is small and old but quick and efficient. Beer is still only €2. Luxair is one of the best small lounges I have come across - plenty of food and drink and very comfortable.

Luxembourg Findel Airport by Erick Martin

2 January 2006

The new terminal B looks like any other modern airport in the EU or outside the EU. Is very organized and still friendly but with plasmas all over and brand new. Also, in 2006 the new terminal A will be completed. It will have a train to connect you to the city within 20 minutes. Soon, Findel will be like a mini-Zurich, very modern state-of- the-art airport where you could go to any major and EU city stress-free.

Luxembourg Findel Airport by Tina Svedilsson

21 March 2005

I agree that Luxembourg Findel is dull and boring, however it is the only airport I kno where it is just impossible to get lost in endless gates and piers. It's very small in size but why would you need all that space if you can check in 20 minutes in advance for European flights (especially easy is the latenight check-in of your luggage if you are on an early flight). That is the advantage of Luxembourg!

Luxembourg  Airport by Nico Jansen

22 August 2003

I fully agree that the place is efficient (mainly because of it's size and staff being helpful). I also agree that the whole place has no "glamour" to it at all. It's boring, and facilities are limited. The same goes for the parking. there are no toilets in the luggage retrieval hall.

Luxembourg  Airport by J Willems

12 May 2003

Findel doesn't look all to ffesh and young, but where in Europe can you find an airport where beer cost you EUR 1.50 - where you have a full hot meal with soup and bread included for EUR 9.00 (staff of companies around the airport take their lunches at the airport restaurant. I don't see this happen at Heathrow, not with their prices or the quality of their food). If you get acquainted with the check-in staff they call you on your mobile to check where you are if you are in late at check-in. How many times have I not been allowed to board 20 minutes before departure? Findel is the most stress-free airport you can find in Europe. There should be much more Findels on this planet.

Luxembourg  Airport by Asif Chaudhury

12 May 2003

Luxembourg Findel Airport is in desperate need of renovation. The airport doesn't suit the richest country of the world at all. The terminals are old and lack any sense of design and comfort.










 


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