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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports



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LONDON HEATHROW AIRPORT customer review :  11 September 2011 by B Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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My first T5 transfer experience which I could call acceptable, and that was only because for some strange reason there were virtually no passengers at the usual peak 6.30 am time. I have always maintained that the transfer security area is woefully inadequate and this was the proof. An unusually pleasant experience for all the wrong reasons.


LONDON HEATHROW AIRPORT customer review :  9 September 2011 by Andrew Pickles   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Terminal 3, while improved is still too small to cope with the volume of passengers. Maybe things will improve when they re-open T1 and T2 to full capacity. Still a very inadequate airport in terms of number of check-in desks, space, ambience and light. Plenty - maybe too much shopping.


LONDON HEATHROW AIRPORT customer review :  5 September 2011 by A Coulson   (Gambia)

Customer Rating :  5/5

5 Star Rating   

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T5 out to HK this weekend. Checked in online and through security quickly. They should give earlier warning about belts, computers and pockets as some people are taken by surprise when getting to the x-ray. Restaurants although expensive are a great alternative to inflight catering. When you go to B or C gates the facilities are not so good.


LONDON HEATHROW AIRPORT customer review :  4 September 2011 by P Speer   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arrived T3. Used new e-passport gates but didn't work with new passport so had to use agent (about 50% did). About 1 hour to wait for bags to arrive. Air Canada arrival lounge good.


LONDON HEATHROW AIRPORT customer review :  2 September 2011 by J Padmanabhan   (USA)

Customer Rating :  1/5

1 Star Rating   

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Used the airport back to Washington DC from London on United. Terminals are old and look tired. Substandard facilities and the walk to the United gate was long. Little to no facilities near the gates.


LONDON HEATHROW AIRPORT customer review :  2 September 2011 by N Werner   (Switzerland)

Customer Rating :  5/5

5 Star Rating   

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Arrival in to T5 was not bad, although the line for border control took around 15min to clear. Once through it took another 15 min to get our bags which seemed a bit long. However after that we were on the tube in a few minutes and it is far better than T1, T2, T3 which takes a long time to walk to the tube station. Airport is very modern and airy and gives a good impression. Departing we arrived with the tube again and the lift to the departure level is efficient, you don't have to walk a lot with your baggage to reach check-in desks. Check-in was quick but the VAT refund did take a while as they only staffed the desks with 2 people. Security was quick and the shopping choices are great. Boarding was on time and it's great to leave from terminal 5A.


LONDON HEATHROW AIRPORT customer review :  30 August 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  4/5

4 Star Rating   

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I used it for arrival and departure 2 weeks ago. T5 both ways. I liked the new C gates concourse and the train system that seems to be efficient despite quite slow. Food and duty free selection is impressive. On departure no queues anywhere. On arrival it was a long immigration line for non-eu passport holders. Despite many wide bodies landing at the same time they only staffed 12 positions. As a result I had 1hr 15mins wait to reach border control. After immigration I picked up my bag (had already been on the belt) and got bus to the city. Overall processing time on arrival was around 1hr 35 mins. They must know their flight schedule and should expect that some 300 non-EU citizens (in our case Japanese) arrive at the same time every day and there is a need to staff desks appropriately.


LONDON HEATHROW AIRPORT customer review :  26 August 2011 by Ivan Markovic   (Canada)

Customer Rating :  5/5

5 Star Rating   

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For such a large airport, it was easy to get around with clear and direct signage. Terminal 5 clean and modern. I wish that they use trains instead of buses to link to each terminal as the bus seems to take a while. Terminal 3 was modern with pleasant service. The food court had lot's of choices, many shops around the airport. Easy currency exchange from pounds to euros around stores. It's a great airport to have a layover with plenty to do while you wait.


LONDON HEATHROW AIRPORT customer review :  19 August 2011 by B Lichfield   (UK)

Customer Rating :  5/5

5 Star Rating   

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Used Heathrow T5 a couple of weeks ago for domestic flights, fast check in, good security - noticed the family lane with cartoons on the actual scanner, good idea to calm children. Excellent departures area. all in all, impressed.


LONDON HEATHROW AIRPORT customer review :  19 August 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  5/5

5 Star Rating   

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Terminal Five. When we departed Heathrow everything worked well and efficiently until we found that we had to be bussed to the aircraft. On our return however the new satellite C terminal had opened and be were able to disembark along a jetty. Short monorail ride into the main terminal and through immigration in a couple of minutes. Bags just being loaded onto the carousel so disembarked, processed and baggage collected in under 30 mins. Well done Heathrow and BA.


LONDON HEATHROW AIRPORT customer review :  11 August 2011 by M Sewell   (UK)

Customer Rating :  5/5

5 Star Rating   

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T5 during a peak travelling period. Queue for bag drop was satisfactory - check-in staff efficient. No queue for security and went through with no problems. Not the friendliest of staff but wasn't expecting much. Great view of the runway and flights taking off made the wait to board quite pleasant. Facilities in the terminal were adequate.


LONDON HEATHROW AIRPORT customer review :  8 August 2011 by J Henson   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used Heathrow for domestic flights twice in the last week. Terminal Five clean, bright and airy but seemed to be struggling with the number of passengers. Long wait at bag drops, stressed out check-in staff, long queues at security and food outlets very busy/crowded. Lack of seating at gate - myself and many other passengers were left standing for a long time as the flight was delayed. Great range of shops, but a long walk down to A19/A20 if you are in a hurry! Both flights were delayed a considerable amount of time once boarded due to runway congestion - delighted to hear that mixed mode is going to be used on an introductory basis. Used T1 on 7 August and security queue was much shorter - was through in a few minutes and the terminal seemed far less chaotic. Heathrow is improving but is inconsistent.


LONDON HEATHROW AIRPORT customer review :  8 August 2011 by A Hickling   (UK)

Customer Rating :  5/5

5 Star Rating   

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I used T5 at LHR on a recent trip to New York. Check in was swift, although Fast Track could have been quicker. Lounge facilities were excellent, and there is a wide choice of shopping and dining facilities. Adequate seating at the gates and the transit system is really efficient.


LONDON HEATHROW AIRPORT customer review :  5 August 2011 by Meena Ram   (India)

Customer Rating :  2/5

2 Star Rating   

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Horrible queuing system. They need more staff at the UKBA counter. I had a wait of 3.5hrs to pass through immigration in a very hot and humid hall. Inefficient and rude.


LONDON HEATHROW AIRPORT customer review :  2 August 2011 by I Wong   (Malaysia)

Customer Rating :  1/5

1 Star Rating   

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Arrived at T4 on an Etihad flight from Abu Dhabi in the evening. The queue at Border Control was very long and only less than 10 counters out of 30+ available counters were manned. It took me 2 hrs to get through Border Control (Foreign Passport Section) and I missed my ground connection to my final destination.


LONDON HEATHROW AIRPORT customer review :  2 August 2011 by P Nunn   (UK)

Customer Rating :  3/5

3 Star Rating   

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Used T3. long line for security, little free seating in main departures area due to a small refit. Long walk to plane, food outlets very expensive. On arrival better, shorter walk, no passport control line to speak of and bags coming up when arrived at the belt. Trolleys hard to find in baggage area.


LONDON HEATHROW AIRPORT customer review :  18 July 2011 by Tatiana Sedochenkova   (USA)

Customer Rating :  1/5

1 Star Rating   

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Running frantically to catch a connecting flight on the other side of the airport, I was stopped at the security checkpoint and searched. They got into my bag and took out a ziplock bag of medicine that I had for my high blood pressure. The medicine was in liquid form, and was accompanied by a doctor's prescription. The airport security took it away and said it was not permitted on the plane. They said that it would be sent to me and gave me a ticket receipt. When I went online, it turned out they wanted me to pay $70 to send the medicine from England to Latvia. A complete rip-off. So now I won't have my medicine the entire time I'm in Latvia, and will have to get more only when I am back in the States.


LONDON HEATHROW AIRPORT customer review :  18 July 2011 by Nelson Yap   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Terminal 4 is new and very efficient. Through customs, security and detax (claiming back 20% VAT for tourists) in 20 mins! You can't do better than that! But Wifi is not free and the paid services are slow and expensive at 9.95 pounds a session, should not be called broadband because they are not broadband. Maybe 128k speed. But signage is good, airport is clean, staff are good too. Terminal 3, I landed at T3 and had connecting flights at T3, very efficient. I had 2 hrs 10 mins to do a connecting flight and I was panicking I would miss my flight. But nothing to worry. Got off the plane my Virgin Atlantic flight, through customs, collected my luggage, checked through my British Airways flight to a European destination, pass security, in 30 mins! American airports can learn from this. Last time I was connecting in LAX-JFK and it took 2.5 hrs.


LONDON HEATHROW AIRPORT customer review :  11 July 2011 by G Calafiore   (Australia)

Customer Rating :  4/5

4 Star Rating   

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You really have to consider LHR as 4 separate airports, according to which terminal you use. Arrival from JFK at T5; and absolute joy. Clean, bright terminal with plenty of space and well-laid out. UK border control inwards a breeze through the EU passports line (queued for less than 5 mins after 0700 arrival on a Sat), and baggage already waiting at carousel. Reached the big, bright arrivals hall in less than 30 mins after touchdown. At an airport like LHR, such a feat is impressive. Whether departing or arriving, T5 is always a pleasure. Easy transfer to T3 with the LHR express, but T3 itself is another story. It is cramped and all thoroughfares are jammed with throngs of pax, mostly with overloaded baggage trollies. Seating is an option only if you buy something at one of the food outlets. Queuing at security is efficient, thanks to the staff who constantly keep watch and regularly re-distribute the queue. I never sit in the central seating area/food court. Too much like a shopping mall, and always unpleasantly overcrowded and noisy. I always go through late enough to have my gate number posted on the FID's and head straight there, and it's usually fairly painless. Queues, security, etc. are all fairly tedious, I agree, but considering that LHR is the world's busiest airport, it performs well. If planned around realistic transfer times, a transit through LHR can be painless.


LONDON HEATHROW AIRPORT customer review :  7 July 2011 by K Sekhon   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Make sure you leave enough room if you are connecting here, especially T5. I had a 4 hr layoff for an onboard connecting international flight. Got off the plane (at another terminal I assume), took the elevator down to the subway station (train every 5 mins) and onto T5. Security took forever. The airport is designed nicely, with standard seats and some comfy couches (good for a quick nap, if you can get one for yourself). Decent amount of shopping and food available. Well signed and easy to find your way.


LONDON HEATHROW AIRPORT customer review :  27 June 2011 by A Futeran   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Used terminal 3, 5 times within 2 weeks. It's pretty awful by world standards, don’t really care though that the distances between transport services are long or that shopping is really basic or that it is really crowded, I care like most others how long it takes to get through customs and immigration on arrival. What a contrast, after arriving on a Friday morning from Australia I was through in no time at all. Come one week later on a Sunday night transferring through London for one night arriving from Madrid and we spent longer in the queue to get into the customs hall than the flight time itself! No security issue, just pure volume of numbers. Strongly recommend if you are an elderly traveller you request airline wheelchair assistance if using this airport, more than 2 hours on your feet after a long flight is not a pleasant welcome. Hopefully when terminal 2 re-opens this will take some pressure off but for now this is a terminal that should be avoided at all costs!


LONDON HEATHROW AIRPORT customer review :  20 June 2011 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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I don't go to the airport to eat or shop - I just want it to be smooth and efficient and I am still not sure that T5 fits the bill yet. The transit process can be very painful early in the morning and even when slow around 5pm the security proved to be tedious compared with Asian airports of a similar size - the system and space allowed for it is not adequate for the volume. One huge improvement is the addition of a Fast Track boarding lane at all the domestic/shorthaul gates for Executive Club Silver and Gold members.


LONDON HEATHROW AIRPORT customer review :  17 June 2011 by D Hartono   (Indonesia)

Customer Rating :  5/5

5 Star Rating   

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I think this is a nice airport, check-in very nice and also very fast. Large variety of restaurants and cafes and also has a spacious terminal. Very, Very clean terminal.


LONDON HEATHROW AIRPORT customer review :  14 June 2011 by J Tung   (UK)

Customer Rating :  4/5

4 Star Rating   

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Flew BA to Nice from T5. Again excellent airport, not too busy (despite a lack of staff at BA luggage drop, and certainly not helpful when some passengers simply ignored rules for luggage allowance and ended up arguing with the staff). Same situation in the security control - the staff were friendly enough but there were a few naive passengers who thought it was too much trouble to take off their jacket or insist they wanted to carry their own drink onto the plane. Apart from this the process was smooth. As usual once you are through the security, T5 is a fantastic place. We had a meal at Wagamama - a very spacious restaurant, very clean although the staff were grumpy and not efficient. The flight was delayed by 1 hour but at this airport you can always find somewhere to eat/drink or just do window shopping. It remains one of my favorite European airport terminals.


LONDON HEATHROW AIRPORT customer review :  13 June 2011 by J Henson   (UK)

Customer Rating :  4/5

4 Star Rating   

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I flew out of Heathrow Terminal 3 on 27 May and back through T3 arrivals on 12 June. This terminal seems to be coping much better since the reallocation of some airlines to other terminals (notably T4). Good range of shops and restaurants. I don't agree with previous comments that all of the places to eat are expensive (Boots, Eat, Starbucks and Wetherspoons are all relatively cheap, the compromise is more on quality than price). The main problems I encountered were very long walks to the gate - arguably unavoidable at Heathrow, very long immigration queues, long security queues (I was not processed in less than 5 minutes as Heathrow claim most people are) and the passages leading from arrivals to underground station were very drab.


LONDON HEATHROW AIRPORT customer review :  10 June 2011 by Nigel Garth   (Canada)

Customer Rating :  2/5

2 Star Rating   

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LHR-YYZ -Connected through Heathrow on my way home to Toronto. Needed wheelchair assistance and had to wait over an hour for someone to finally show up and almost missed my flight, terrible service. If you need wheel chair assistance at this airport, don't expect much.


LONDON HEATHROW AIRPORT customer review :  9 June 2011 by J Webb   (UK)

Customer Rating :  3/5

3 Star Rating   

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Terminal 3 an extended overcrowded waiting room surrounded by overpriced shops. Food prices much higher airside than landside. Still do not have to pay for Plastic Bags at security yet.


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