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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports
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LONDON HEATHROW AIRPORT customer review : 29 June 2010 by N Haynes (UK)
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Customer Rating : 5/5 |
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Terminal 5. I was amazed how good this terminal was (first time user). We had an early flight
and ate breakfast at the Gordon Ramsey Plane Food restaurant. Excellent food and service, plus
it was peaceful compared to the rest of the terminal eateries. We used the bag drop service,
excellent and rapid service. Departure lounge good, adequate seating and excellent range of
shops. Good seating at gates. On return flight very smooth walk through UK entry checks and
our bags came rapidly to carousel. Signs to T5 long stay car park (and other transportation)
very good.
LONDON HEATHROW AIRPORT customer review : 26 June 2010 by John Wilson (UK)
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Customer Rating : 5/5 |
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Terminal 5. Maybe we were lucky due to flying out during the BA strike but there were no
queues anywhere and the place was spotless. Decent choice of shops and eateries. So nice and
light compared to the other enclosed stuffy terminals. On the way back we were disembarked at
terminal B so had to get the shuttle train to the main terminal. We were out within 30
minutes of landing.
LONDON HEATHROW AIRPORT customer review : 24 June 2010 by J Tung (UK)
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Customer Rating : 4/5 |
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Departed from T3 early morning (Air Canada) and arrived back early morning. I frequently use
T1 and T5 and have very positive opinions on the arrival experience - generally very fast and
smooth, with the exception of T5 when BA flights can't find a gate to park. T3 has improved
significantly. The building is still very old and the departure hall is still like a third
world airport. However it is not as crowded as it used to be, not a long queue in front of
security. Some annoying passengers questioned why they had to take off their accessories,
water etc but you encounter those kind of passengers everywhere in the world. After security
there are plenty of shopping. Heathrow is probably the best place for airport shopping partly
due to the exchange rate. Arrival was a good experience. Its a long walk as usual but for
EU/UK passport holder or those using Iris scan there was no queue at all. You whip through
immigration in a second. Then the luggage came out before I even arrived at the belt.
LONDON HEATHROW AIRPORT customer review : 24 June 2010 by Luke Williamson (Switzerland )
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Customer Rating : 2/5 |
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T5 - Horrific transfer, took 1h15 to get from the aircraft and through security, impatient
staff, chaos at the top of the escalator and security staff unsure of where Geneva was.
However, domestic transfer did not involve passport or security checks, so no issues.
LONDON HEATHROW AIRPORT customer review : 18 June 2010 by Daniel Katz (Denmark)
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Customer Rating : 3/5 |
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There is a huge difference according to which terminal you use. We used T3 and T4. T3 is very
boring, looks like it was built in the 1970's and not well maintained, whereas T4 was a fine
experience with good shopping possibilities. I wonder why there are no carts available airside
- it is not good for shopping or the passengers which carries handbaggage.
LONDON HEATHROW AIRPORT customer review : 25 May 2010 by C O'Neill (UK)
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Customer Rating : 5/5 |
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I have come through Heathrow a few times now for domestic flights between London and Belfast.
I've had no problem or mishaps and found the airport as I would wish to. Although the walking
distance is quite long the routes are always well signposted and it is easy to get to where I
need to be. If you have any mobility issues then assistance might well be advised to help you
cover the potentially large distances involved with getting around such a huge airport.
The shops and cafes that are available are also very good (although a little pricey).
LONDON HEATHROW AIRPORT customer review : 24 May 2010 by M Preston (South Africa)
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Customer Rating : 5/5 |
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Much as I dislike BA and have avoided them for years, I had no choice for a recent trip. T5 is
almost enough reason to resume travelling with BA. It's light and airy, no queues, employees
who clearly enjoy working in such a lovely environment, and a quick and easy transition from
arrival to departure. An example for others to follow. A pity that the cabin crew on the BA
flight were surly and haughty, which detracted from the initial good experience of T5.
The ratings I have given refer to T5, not to Heathrow in general.
LONDON HEATHROW AIRPORT customer review : 24 May 2010 by N Francis (UK)
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Customer Rating : 4/5 |
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T5 is generally a great experience. Slightly odd desk staffing policy at check-in and it can
sometimes be an issue knowing where to go - BA staff on foot around desks are not very pro-
active in moving people to empty desks. Anyway, security has always been quick for me, and
staff courteous. Loads of shops/places to eat but still never feels crowded and noisy even at
peak times. Tonnes of natural light. In all, compared to previous offerings in T4 (or the
dreaded T3) this is a real haven for Heathrow!
LONDON HEATHROW AIRPORT customer review : 11 May 2010 by A Makins (Canada)
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Customer Rating : 2/5 |
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Terminal 3 has had a face lift but it's superficial improvement. I don't like the design of
T5 with gates in the waiting area. Outbound flight to Amsterdam on BA involved a bus trip to
the plane, surprising requirement given the money spent on building a new terminal. Return to
LHR from AMS was nothing short of a joke. Arrived in heavy rain, airbridge at assigned gate
wouldn't work because of the weather. A few U-turns around Heathrow later arrive at another
gate. Airbridge makes it 2 feet from the plane and gives up - reason: rain. Have to wait for
stairs to arrive so we can have a nice wet walk to the terminal. Time from landing to
deplaning about the same as the flight itself.
LONDON HEATHROW AIRPORT customer review : 8 May 2010 by Rob Boyce (UK)
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Customer Rating : 4/5 |
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Flew out of T1 to Munich: speedy check in using the self service terminal, and quickly and
efficiently handled bag drop. The 'queue' at security was just two people, so no delays
whatsoever. It definitely seems to be a better experience at Heathrow these days!
LONDON HEATHROW AIRPORT customer review : 21 April 2010 by Paul Bailey (UK)
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Customer Rating : 5/5 |
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Travelled out of T5 for the third time in 6 months. I use the Valet car park, so from dropping
off your car it's easy to be airside inside 10 mins. The terminal is light, airy and no
feeling of claustrophobia, shopping and food options are good. Easy transit to the B and C
gates.
LONDON HEATHROW AIRPORT customer review : 15 April 2010 by Jonathan Kelly (UK)
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Customer Rating : 4/5 |
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Flew T4 to Houston and back. Last previous use of T4 was in March 2008 and the overall
experience is much improved. Arrival at the terminal and check-in is now far superior although
this has resulted in airside looking somewhat grubby in comparison, especially at the gates.
Arrivals was very busy with almost no space in which to queue for immigration. Overall a big
improvement.
LONDON HEATHROW AIRPORT customer review : 13 April 2010 by Tony McLaughlin (UK)
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Customer Rating : 4/5 |
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T1 is great now for passengers. I flew to DUB on BMI, and the flight left from Gate 84 - this
is 20 minutes from clearing security and where Aer Lingus operate their flights. Something to
note, because of the layout, if passengers are disembarking, doors are shut so you cannot get
through - be careful if you are in need of the loo!
LONDON HEATHROW AIRPORT customer review : 13 April 2010 by Peter Hutchinson (Australia)
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Customer Rating : 3/5 |
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In and out using T3 . Inbound transit was quick but surely the crowd controllers for non EU
passport holders should be able to speak more languages. Outbound the waiting lounge was a
disappointment. Having used T5 on a previous visit to UK the overall impression of T3 was not
good.
LONDON HEATHROW AIRPORT customer review : 18 March 2010 by Alan Wan (UK)
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Customer Rating : 4/5 |
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Used T5 for the first time a much better experience than T3. There is plenty of natural
light, the toilets are clean and there are great views of the runways. The seating could be
better lots of bench seats akin to T3 but there was some comfortable seats and lie down sofas
by gates A7.
LONDON HEATHROW AIRPORT customer review : 18 March 2010 by K Chelvanathan (Malaysia)
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Customer Rating : 3/5 |
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Flew in and out of both Terminal 3 and 5 respectively and found Terminal 3 to be the same as
it was two years back. Immigration queues for the non-EU passports were amazingly long and I
wonder why the BAA authorities cannot work something out and make the terminal more user
friendly and immigration friendly ? Terminal 5 on the other hand was a breeze and the modern
architecture gave it a nice feeling. The Self Check In Kiosk is such a brilliant idea and
saves a lot of time and hassle.
LONDON HEATHROW AIRPORT customer review : 18 March 2010 by Gary Farrelly (Ireland)
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Customer Rating : 4/5 |
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Heathrow is a very impressive operation. The part I was in was a bit jaded and grubby and
chaotic. But all in all my LHR experience was very positive. Loads of places to eat and shop.
Some decent views of the apron from the boarding gates. What I like most about Heathrow is the
sheer quantity off carriers operating on all manner of routes from that airport. It really is
a world class hub. And I am sure that if I has been travelling through the new T5 - I would
have found the upkeep of the facilities that more bit clean and aesthetic.
LONDON HEATHROW AIRPORT customer review : 3 March 2010 by J Tydeman (UK)
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Customer Rating : 4/5 |
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Used Terminal 4 to fly to and from Nairobi. It has improved a lot since the recent terminal
changes and although busy it felt less crowded and claustrophobic than before. There were
very few queues of any great length, which helped make it less stressful too. Credit where it
is due - this airport is improving.
LONDON HEATHROW AIRPORT customer review : 27 February 2010 by David Howe (Canada)
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Customer Rating : 4/5 |
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Return trip from DUB to DEL transferring at Terminal One for Terminal Four. We found the
transfer process relatively flawless even though our bags were not checked through. We took
the elevator down to the train and found it quick and comfortable compared to many airports.
This is a great improvement on previous connections made at LHR. Terminal Four lacks
facilities airside, not many eateries to choose from. Terminal One seemed better, but the walk
to the aircraft is way too long.
LONDON HEATHROW AIRPORT customer review : 26 February 2010 by P Littlefair (UK)
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Customer Rating : 2/5 |
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Terminal 3, quick check-in with Virgin Atlantic 2½ hours before departure. We were requested
to go straight to airside, then proceed to gate 2 hours before departure in order to allow for
Gate security. However, we were turned away from primary security, being told passengers not
allowed through until 2 hours before departure. Once allowed into security the queue was
moderate. No gate listed until 1 hour before departure, so had to endure the crowded shopping
mall for an hour. BAA policy on using most of the space for shopping really does make using
LHR terminals a depressingly uncomfortable experience.
LONDON HEATHROW AIRPORT customer review : 22 February 2010 by Tony McLaughlin (UK)
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Customer Rating : 5/5 |
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First time using T5 - excellent. BA land agent was able to tell me all about the terminal, and
where to go when I got airside. BAA had staff on hand airside to assist travellers. Departed
from B gates to USA. Security at gate was thorough but good humoured. Had to get a bus to
the plane - so what. Bags waiting at carousel on return. Excellent first experience.
LONDON HEATHROW AIRPORT customer review : 15 February 2010 by Miles Canne (Spain)
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Customer Rating : 4/5 |
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Early morning arrival into T3. Looking quite spruce until you get to the immigration hall. But
no queue at passport control and staff efficient and courteous. Bags waiting on the belt and
on to the underground 25 minutes after landing.
LONDON HEATHROW AIRPORT customer review : 14 February 2010 by Tom Padgett (UK)
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Customer Rating : 1/5 |
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Arrived from SFO and could not check our four hold bags through to our destination at
Newcastle. After collecting our bags from baggage reclaim as well as our two cabin bags, we
then had to get ourselves to Terminal 5 to check the bags in again for the domestic part of
our journey. We were directed to the train link but could not take the trolley on to the
train, so it meant manhandling all our luggage onto the platform and on to the train below T3.
Following the short trip to T5 and having to get the bags back across the platform to get
another trolley. We are not young and some assistance would have been appreciated but there
was none. After check in at T5 we were misdirected to B gate area where after a short time it
was apparent that we were in the wrong place. Customer services were no help whatsoever, only
confirming that we were in the wrong gate area with a shrug of the shoulders. We then had a
long walk back to A gate area as there was no assistance to reboard the transit train. London
Heathrow takes no consideration for the needs of the elderly or young families with children.
LONDON HEATHROW AIRPORT customer review : 23 January 2010 by T Neyrinckx (Belgium)
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Customer Rating : 5/5 |
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Have been using T5 almost monthly since 1.5yrs, both short-haul BRU-LHR-BRU and long-haul from
BRU with connections to the US. I think T5 is a nice and airy terminal, great views on the
runways, and quick security checks (in fast track). I was lucky enough to have lounge access
each time, which is great, but could imagine that without lounge access the food choice is
rather limited. Definitely better than CDG and FRA.
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