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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports
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LONDON HEATHROW AIRPORT customer review : 21 March 2011 by G Senior (UK)
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Customer Rating : 3/5 |
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Terminal 5, swift BA checkin and dismally slow and disorganised BAA security check, even in a
priority line. When will BAA sort this out? T5B lounge was fine. Coming back, aircraft
landed at T5C, so bus to T5 main. Most bags waiting when I got through security but my skis
were not. Even so on the tube within an hour of touch down.
LONDON HEATHROW AIRPORT customer review : 16 March 2011 by A Hijmans (Brazil)
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Customer Rating : 4/5 |
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T1 on my way to Ireland. Travellers to UK and Ireland destinations beware: once you go through
security food and drink options become very scarce indeed.
LONDON HEATHROW AIRPORT customer review : 10 March 2011 by Alan Wan (UK)
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Customer Rating : 5/5 |
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Departed from T1, check in was in zone K, there is a dedicated security area which is very
handy, took no time to get through. T1 seems spacious and quiet compared to T3 and I prefer
its eating choices than the latter.
LONDON HEATHROW AIRPORT customer review : 2 February 2011 by T Neyrinck (Belgium)
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Customer Rating : 5/5 |
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As long as you stay in T5, LHR is okay. I transit throgh T5 many times a year to and from BRU,
to and from the US, Asia, the Middle-East, BA lounges are roomy, well catered, and the
terminal is very airy and well lit. Only drawdowns are the fact that you cannot access the
lounges from check-in level : must go down first, than back up again, and much room for
improvement as for the timing of the gate announcements, especially when your flight is
leaving from a "satellite".
LONDON HEATHROW AIRPORT customer review : 19 January 2011 by R Oussalah (Italy)
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Customer Rating : 4/5 |
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The newly refitted Heathrow T4 is an amazing transformation from the dreadful old one. As a
SkyTeam Elite plus member, check in was timely and pleasant, space is improved, the shops and
food selections are varied and SkyTeam lounge is the much better than the ones you see in
other airports. Security is still a nightmare though despite improvements in the queuing
methods and on arrival the luggage area hasn't been refurbished so it still looks nasty.
Queuing on arrival if you are not lucky (meaning arriving at the same time as a couple other
flights) you might be in there for over an hour. Overall, great new departure side, need
loads of work on the arrivals one.
LONDON HEATHROW AIRPORT customer review : 11 January 2011 by Julie Michaud (UK)
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Customer Rating : 1/5 |
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Disgusting service weekend of 18th/19th December. Very badly organised both for the weather
conditions (despite boasting how well prepared they were!) and how they took care of their
customers in the subsequent confusion. BAA staff should be ashamed of themselves both as a
corporate and as individuals.
LONDON HEATHROW AIRPORT customer review : 4 January 2011 by Alexander Gan (Singapore)
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Customer Rating : 3/5 |
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Terminal 3 and Terminal 5 in December 2010. Transiting was fair from Terminal 3 to Terminal 5.
T5 was huge, facilities not that well and building layout horrible. Return flight through
Terminal 3, waiting time was fair due to snow. Facilities not as good. Very clean, though.
LONDON HEATHROW AIRPORT customer review : 17 November 2010 by C Hamze (Canada)
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Customer Rating : 5/5 |
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Great airport! Had a great time passing a four hour layover in Terminal 1 and then again
Terminal 3 on the way back. (As happy as we could be considering a death in the family)
everything was very efficient, very clean, and actually pretty reasonably priced! The only
thing I would suggest is that at security, if you are a woman and you 'beep' through the metal
scanner, and they have a female officer pat you down, I would suggest that there be a little
area aside where the women can be checked. They do this in other airports, and I find that
it's much more comfortable. Just a little curtained area just right there would do. Something
to think about.
LONDON HEATHROW AIRPORT customer review : 10 November 2010 by John Oram (UK)
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Customer Rating : 4/5 |
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It was hard to fault Terminal 5 on this arrival. From plane to transit to arrival hall was
completely painless. IRIS worked as advertised and there were no immigration lines anyway.
Baggage arrived almost immediately. A two minute walk to the short term car park reunited us
with our car which had been driven for only 2 miles in our absence. T5 has settled in well.
LONDON HEATHROW AIRPORT customer review : 8 November 2010 by M Graham (UK)
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Customer Rating : 5/5 |
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Over the past couple of months I've had to use Heathrow a number of times - used to hate
Heathrow, but what a joy Terminal 5 is. Hardly any queuing, lots of open space and great views
of the runways.
LONDON HEATHROW AIRPORT customer review : 8 November 2010 by John Oram (UK)
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Customer Rating : 4/5 |
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There was little to say about Heathrow on our latest departure to Los Angeles. The valet
parking staff were charmless and weary. BAA do themselves no favours by taking many details on
booking which they do not pass on in the form of complete documentation for ones arrival.
Thus, information which has already been given has to be repeated. Security was a little more
pleasant than usual. They know in their hearts that the end is coming for some of the more
ridiculous processes. Queues were not long.
LONDON HEATHROW AIRPORT customer review : 8 November 2010 by Bill Atkins (USA)
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Customer Rating : 3/5 |
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Last trip through T5 was better than previous visits, but below what should be expected from a
brand new facility. Had to wait for steps then repeated standing in line for people to look at
boarding passes, then for passport control. This time security was better and Fast Track was
fast for the first time. The whole thing looks cobbled together and is not a good example of
British organization.
LONDON HEATHROW AIRPORT customer review : 4 November 2010 by J Tydeman (UK)
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Customer Rating : 5/5 |
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Flew from LHR Terminal 3 late October on flight to Madrid. Checked in within 5 minutes of
arriving and went straight through to the well equipped airside with plenty of good shops and
eateries to entertain. Security queues minimal and staff were generally friendly too.
LONDON HEATHROW AIRPORT customer review : 21 October 2010 by M Campbell (UK)
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Customer Rating : 5/5 |
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I travelled through Terminal 5 on a BA domestic flight in the early morning and experienced
greatly improved standards. The security process is quick and previous rudeness of the staff
seems to have gone. There are excellent shopping facilities and no bussing to the gates which
was often the case at TN1. On the way back, the flight arrived before time and the bags were
available in 10 minutes. No complaints at all.
LONDON HEATHROW AIRPORT customer review : 13 October 2010 by S Thorogood (UK)
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Customer Rating : 5/5 |
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Having checked-in online the day before our flight to Vienna, it was a simple, painless task
to go to the bag drop then through immigration and security. Considering it was peak time on a
Thursday morning we would have expected the pre-boarding processes to have been a lot slower.
Security and immigration fully staffed by pleasant people. Good options airside at Terminal
One for food and shopping. The return ten days later was equally slick. Long walk from the
gate to baggage reclaim but Immigration took a matter of seconds and we were on our way within
40 minutes of landing.
LONDON HEATHROW AIRPORT customer review : 11 October 2010 by B Smith (Spain)
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Customer Rating : 3/5 |
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Arrived from MAD on BA at terminal 3 last month. Bus transfer not a pleasant experience, but
at least, as a BA branded operation, they seem to try to keep it efficient. Bit of a trek
around a typically maze-like run of Heathrow stairs, slopes and corridors to get to passport
control, where I was confronted with thousands people waiting in long lines at a dozen or more
desks - and, thankfully, two lonely desks, completely deserted, for EU arrivals. Through in 10
seconds! Luggage turned up fairly speedily too - although an "arrival time" estimate on the
monitors would be a handy addition. Not too bad then, but airbridges not buses for BA flights
would be very welcome.
LONDON HEATHROW AIRPORT customer review : 23 September 2010 by Rob Payne (UK)
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Customer Rating : 4/5 |
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Our first visit to Heathrow Terminal 5. Departed and arrived within 12 days this month.
Departure no queues, used fast bag drop, no issues, no queues at Security (about 9.30am on a
Sunday) Used BA exec lounge, good range of snacks and drinks available, also free wi-fi. On
our arrival back into Heathrow, we had to disembark by stairs and into buses, how sad that
London is only place this seems to happen! Then went in Border Control and the room was
absolutely packed (about 2045hrs on Thursday), having said that the queue we were in moved
quite quickly and we soon got to our luggage retrieval area to find out suitcases some of the
first out - we were out of the airport on our Hoppa bus 30 mins after landing, so whilst not
perfect, we were pleased with that.
LONDON HEATHROW AIRPORT customer review : 6 September 2010 by P Hardy (UK)
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Customer Rating : 5/5 |
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Heathrow has had something of a major transformation over the past few years. 5 years ago you
could expect long queues art check-in, longer queues at security, more long queues at
immigration and extensive waits for your baggage - if it turned up at all. The terminals were
drab and outdated - threadbare grey carpets, cheap red plastic, old fashioned information
screens. In my experience this isn't the picture anymore. Check-in is mainly down to the
airlines, but certainly for BA, the queuing has all but gone, for United - not so much.
Security never seems to take more than 5 to 10 minutes - same for immigration. As for baggage
the last couple of times - it's beat me to the carousel and the time before that it was only a
few minutes. The terminals themselves have been updated and Terminals 1 and 4 are now bright
clean and airy. Terminal 3 is brighter, but still feels a bit cramped. Terminal 5, which is
new, is excellent. I'm sure people still occasionally still have bad experiences and I've
never changed flights there. But for me Heathrow is no longer somewhere I try to avoid.
LONDON HEATHROW AIRPORT customer review : 6 September 2010 by M Graham (UK)
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Customer Rating : 5/5 |
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I've never really needed to use Heathrow with Emirates flying from my local airport of
Newcastle. From what I could remember, Heathrow was always a bit of a nightmare very dull, no
real light - but I have to say T5 is fantastic, plenty of space - nice toilets, hardly any
queuing, great views of the runways. All round a pleasure.
LONDON HEATHROW AIRPORT customer review : 2 September 2010 by Adam Farrell (UK)
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Customer Rating : 4/5 |
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Terminal 5 to Manchester on a Saturday afternoon. No queue at boarding pass check and
security quite friendly, even when camera couldn't take my picture for the domestic security
procedures. After a few minutes a less helpful colleague took the photo and I passed into
security area - 15 mins in the queue but gate was close by and seated onboard with doors
closed before departure time.
LONDON HEATHROW AIRPORT customer review : 27 August 2010 by Tony McLaughlin (USA)
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Customer Rating : 5/5 |
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Second time through T5, this time for a European flight, and it is still a breeze. Had
breakfast at Plane Food, expensive but excellent. Departed from A gates, plenty of room. On
return, bags on carousel as usual.
LONDON HEATHROW AIRPORT customer review : 19 August 2010 by Charles Pratt (USA)
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Customer Rating : 5/5 |
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Taking a group thru terminal 4 today. It was so easy. It is so nice to be able to find your
way around with all the signage. I found this building to be clean, neat and easy to get
around with a large group of travelers. Can't wait for all skyteam members to be moved to
this terminal. Checking in was very fast. Employees where friendly and very helpful.
LONDON HEATHROW AIRPORT customer review : 16 August 2010 by David Gordon (UK)
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Customer Rating : 1/5 |
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Arrival at T4. Flight landed 20.25. A long wait (nearly 30 minutes) to cross the runway, to
reach the stand at T4. On stand at 21.00 - but baggage not on the carousel until 22.15. A
dismal performance.
LONDON HEATHROW AIRPORT customer review : 13 August 2010 by S Smith (UK)
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Customer Rating : 4/5 |
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Used both T3 and T5. Flight connections worked as it should and I was pleasantly surprised
thinking it would be harder than it was. T3 I don't particularly like with it's lack of
daylight however it can't be helped. Gate area was freezing cold which was disappointing.
T5 I really like, apart from the flight connections area. Being shouted at by staff who
obviously don't like working there, herding you up the escalator to security. When you reach
the top of the escalator it is crowded and you have to force your way off the escalator. This
area is really badly designed and lets the terminal down. Plenty to keep you occupied, even on
a long connections like mine of 5 hours. Impressed with T5, so-so about T3.
LONDON HEATHROW AIRPORT customer review : 11 August 2010 by Adrian Jenkins (New Zealand)
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Customer Rating : 4/5 |
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Terminal 3 arrivals pretty awful, Departures pretty good. Everything about the arrivals level
looked old, immigration hall is a mess. The queue was quite long for non UK/EU citizens -
more empty desks than occupied ones, arrivals hall wasn't much better. Departing from Terminal
3 was a pleasant experience. SIA uses check-in area A which is much more open than other
check-in areas. Departures lounge had a good range of shops and cafes, perfectly pleasant
waiting here - a great improvement on the last time I had been through T3 ten years ago.
LONDON HEATHROW AIRPORT customer review : 25 July 2010 by Michael Matthews (Canada)
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Customer Rating : 3/5 |
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Have used T3 for four decades during which improvements have generally not made things better.
The Duty Free area is way too large and the prices not at all that competitive: area should be
halved for more comfort and seating places. Distances to the gates are unacceptable.
A miserable places for arrivals; departures is much better but still not good.
LONDON HEATHROW AIRPORT customer review : 14 July 2010 by J Jensen (USA)
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Customer Rating : 5/5 |
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I have travelled through several terminals, 1/3/4, and find them all very different. Terminal
4 is out of the way, south side of the runways, but is modern and clean. Not a lot of
restaurants inside, a lot of shopping for that last minute duty free item however. Terminal 1
is old, but once terminal 2 is redone it is expected to be replaced. Overall it is crowded
but seems to be well taken care of. Terminal 3 is huge - if you have a flight from one of the
ends of the long concourses, take comfortable shoes! I think most North American and Asian
carriers are based in terminal three so mornings are busy, read maps to not get lost which is
easy to do in this terminal. London Heathrow is a great airport, a lot of things to buy or if
you like plane watching all terminals offer a view of airlines from all around the World. It
feels a lot closer to London than Gatwick, but it can be a bit more expensive to get into
Central London from Heathrow.
LONDON HEATHROW AIRPORT customer review : 30 June 2010 by Paul Harvey (UK)
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Customer Rating : 4/5 |
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Terminal 1 international arrival midday on a Sunday. Bussing to the terminal was prompt
although there was a long walk to immigration. Queues long for both EU and other passport
holders but he EU side moved quite fast. Between Immigration and Baggage there was only one
small toilet which led to queues outside. Baggage worked well and the total time between the
wheels touching the ground and leaving the airport with two bags was 1 hour.
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