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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports



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London Heathrow Airport customer review :  18 June 2012 by J Tydeman    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 5 is great for shopping but seems to be designed to maximise walking. Huge queues at immigration and thoroughly charmless staff.



London Heathrow Airport customer review :  13 June 2012 by R Pinder    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 3. Everything went smoothly for departure, very little queuing for security, enough seating airside.



London Heathrow Airport customer review :  7 June 2012 by K Lum    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

An old airport and it shows, the carpets are worn and dirt, dust over everything. It needs a good clean. Signs are well posted and very clear. Border control - very long wait, as is the luggage to be delivered on the carrousel.



London Heathrow Airport customer review :  7 June 2012 by J Tung    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

T3. Arrived at Heathrow from Hong Kong early morning. I did not expect too much especially Hong Kong is claimed to be one of the best airport. However I was pleasantly surprised. Terminal 3 is old but some money has been spent to renovate the terminal. It is a long walk from the gate to the immigration check but there was no queue for European passport holders. Even for foreigners the queue was moving pretty fast. It took me less than 15 minutes from landing to immigration check, which was impressive. Then I went to pick up my luggage and surprisingly they were waiting on the belt. It was a total 20 minutes from the time I landed to the time I got on Heathrow Express. Much more efficiency than Hong Kong. Maybe I was just lucky but I have had really good experience in T1/T3/T5 in the last year. Well done and I am looking forward to visiting Terminal East!



London Heathrow Airport customer review :  7 June 2012 by R Lubbers    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 5 may be very attractive but it is a functional disaster. We were flying Business on BA with a 90 minute connection time. Despite being able to use the fast-track lines, it still took a lengthy amount of time to get through the repeat security rigmarole. Our outgoing flight was leaving from a "C" gate which meant not only a hike to the train, but a train ride, then another hike to the gate. We arrived at the gate with only 10 or 15 minutes to spare - no time to visit the BA lounge - there isn't one in the "C" section anyway. Would suggest premium class passengers allow a bare minimum of 2 hours of connection - heaven only knows how much time economy passengers should allow - probably at least 3 or 4 hours. Will do my best to avoid connecting at LHR in the future, even if it means extra cost or additional inconvenience. Everyone complains about connecting from International at O'Hare, but that connection took 1/3 the time and 1/10 the hassle compared to our Heathrow connection.



London Heathrow Airport customer review :  5 June 2012 by P Nunn    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

T3 - old, tired, if I had a choice of direct flights from anywhere else in the UK I would go there. Very little seats around other then in the expensive food areas, long lines for departure security and then got to front at staff change over time and had to wait while they all had a chat to each other. No fast food places before or after security so if your travelling with kids be warned. Plenty of expensive places to eat, and as far as I can tell even the snack food is twice the price of the high street. Seats full, there were 2 delayed flights. Long walks to some gates. On a plus side on return no lines at passport control but made up for by a long wait for bags to even start arriving.



London Heathrow Airport customer review :  5 June 2012 by M Thomas    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Passport control T3 Saturday arrivals, 19.00 (quiet time). Hand luggage only, no checked bags. Was given a fast track pass and wished I hadn't bothered. The e-gates were closed (not that I can use these yet - old passport), and there were only two people serving the fast track queue. EU citizens were stuck behind more complicated immigration needs. It would have been quicker to join the regular UK/EU queue. The only way Fast track would work properly is either a) all 6 positions open or b) segregate UK-EU and Other in the fast track or c) Fast track only for UK-EU. Broadly speaking the 3 e-gates are an irrelevance, and these should have their own queue. And the passport area was hot.



London Heathrow Airport customer review :  1 June 2012 by H Koehler    (USA)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

We had a two-hour layover between Boston and our connecting flight to Dublin. We arrived at Heathrow on time, but missed our connection due to nightmare queuing, and no less than 4 security checks (although we were so traumatized that we lost count). And we were not alone in missing that flight. On the return trip, we had an almost 4 hour layover, which allowed us to make our connecting flight, but with not that much time to spare. Once again, the queues were a nightmare. Heathrow provided us with absolutely the worst airport experience we have ever had, bar none. We will never, ever fly into this airport again. If you can avoid it, do so at any cost. If you can't, make sure that you have comfortable walking shoes, not too much to carry, and plenty of time between connections.



London Heathrow Airport customer review :  29 May 2012 by P Merton    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at terminal three from Hungary. The plane parked up on the apron and a series of buses arrived to transfer passengers to the shabby terminal with a long drive through a building site followed by escalators, a broken down travelator and eventually to passport control - mercifully clear but clearly set up to cater for horrendous queues at busy times. The whole thing manages to function only because of goodwill from the staff at the airport but is a national embarrassment.



London Heathrow Airport customer review :  15 May 2012 by Gystavo Geraissati    (Brazil)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Flew with BA from Sao Paulo to London, arrived at T5 early morning on a Thursday and had a wonderful experience at the airport, no queues through border control, clean, modern, beautiful terminal and arrived at Paddington in Central London very easily. In my opinion one of the best airports in the world.



London Heathrow Airport customer review :  10 May 2012 by N Fenton    (Switzerland)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Was a passenger only connecting via Heathrow T5. Stress and frustration is my only experiences at Heathrow. If T5 is the most modern of all the airports terminals then it is really one of the least efficient in the world. Our flight landed on time and although we were not exiting the terminal we went through the security process once again which is something I don't understand as transit passengers we were already scanned in our origin airport (in this case Zurich). This additional screening took over 2hrs and meant we were running for our connecting flight. Fast track was also backed up and provided little benefit. Bottlenecks at every screening points and nothing but frustrated passengers and staff. The layout and ineffective processes cannot help. Thank goodness we were not travelling during the Olympics. Good luck to those who do!



London Heathrow Airport customer review :  4 May 2012 by E Smith    (USA)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrived T3 to connect to T5. Spent 2+ hours in line at one check or another, bus trip and more delay at another 2 check lines to finally get to boarding gate at T-5. Only had time for one toilet stop, and spent rest of time on line and trying to get to gate. Flight was in final boarding when I arrived and barely made flight. Shameful experience at LHR for the traveller. Would not even consider coming back for an event in London if I had to transit LHR.



London Heathrow Airport customer review :  4 May 2012 by Ben Murtagh    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

19th April. LHR-EDI. Terminal 5 a delight, and massive improvement on other terminals. Modern design and bathed in natural light, great views of the airfield. Just wish we had left more time to enjoy the views! Will definitely look forward to using T5 again in the future.



London Heathrow Airport customer review :  3 May 2012 by John Oram    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

LHR-LAS-PHX-LHR. Very straightforward passage through T5 on outward journey. One avoidable hitch when we left the lounge for T5B. We were unloaded from transit for an apparent fault and put on the next. The first then left with people on it anyway. Impressively fast on the way back in spite of recent adverse publicity about the UKBF/UKBA. There was a wait for the transit at a busy time. There were queues at immigration but, to my surprise, IRIS was still in operation. Baggage handling was commendably fast but then a lot of time was wasted waiting for the inadequate and infrequent Hotel Hoppa. A broken toilet had a sloppy sign indicating more that it was not being fixed than it was likely to be any time soon. A key escalator in the still fairly new T5 was not working and another in the same sequence was taped off even though it was running. Heathrow should be very amusing during the Olympics but I don't plan to test that.



London Heathrow Airport customer review :  30 April 2012 by Ian Waddell    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at T3 at 05.45 from Singapore. Joined a queue of about 50 people in Fast Track - the queue behind me grew to hundreds in minutes. Two passport officers were dealing with Fast Track arrivals. After about 5 minutes one of the officers closed his desk down and walked off. Totally mysterious. I got through in about 30 minutes - God knows what happened behind.



London Heathrow Airport customer review :  30 April 2012 by Steven Wells    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Earlier this year I arrived at Terminal 3, of the 32 immigration desks available 3 were occupied by staff - lines were endless and the waiting time unacceptable. I later complained to the Border Agency, they didn't even investigate the complaint. It was slow and chaotic and had nothing to do with robust border control, if anything it made it seem something of a joke.



London Heathrow Airport customer review :  30 April 2012 by Barbara Beresford    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Dubai early Tuesday morning 24 April tired after night flight with a one year old. Utter chaos through passport control. We were blocked from taking the Baggage collection route and were not advised how to get there. We went to Baby changing room by the baggage pick up which was a big room but only had one baby changing table! How ridiculous is that and what sort of impression does that give to visitors in a brand new Terminal? I wanted to transfer to the Bus Station, I searched for signs to the bus station of which there were none, was told I took the train to Terminal 1. No information on the train station as to which stop for the Bus Station.



London Heathrow Airport customer review :  30 April 2012 by A Schutte    (South Africa)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

I arrived at T5 on Wednesday 25 April as non-EU citizen from South Africa. I brought my elderly mother along. However, at Border Control we had to queue for 2.5 hours, with control officers leaving their desks often for coffee or breaks although there were many passengers waiting. I booked a shuttle service over Internet and our driver left the arrivals hall since we did not show up after 2-3 hours though the flight was not delayed. I had to call the company from the arrivals hall, and they finally charged me 20 pounds extra for inconvenience.



London Heathrow Airport customer review :  30 April 2012 by S Taylor    (USA)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Whoever is responsible for the queues on 25th April morning should be ashamed of themselves. Expecting weary, often hungry and thirsty passengers to stand in line for 1, 2, 3 hours is just inhumane and unheard of! I travel to and from the USA at least 5 times per year, and T5 is the worst border control experience I have ever had by far. I could not believe the chaos and torture that awaited for me when I landed, just an absolute joke that it has been allowed to go on. One day, a fluke - any more than that, sheer neglect.



London Heathrow Airport customer review :  30 April 2012 by H Leong    (Hong Kong)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

5:40am arrival on Cathay to T3. 15-20 minute walk from the gate to customs is excessive - a Skytrain is sorely needed. Customs queue was relatively short at about 20-30 minutes due to early arrival. Baggage claim was also fairly quick for the same reason. Terminal interior drab and not spacious all round. Overall very unimpressive for the world's busiest international airport.



LONDON HEATHROW AIRPORT customer review :  28 April 2012 by P Wallace    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrived back at T5 last night. Transit took an age. No escalators working and then a queue that snaked all the way back from passport to the far end of the terminal. Olympic adverts everywhere - seriously need to get act together.



LONDON HEATHROW AIRPORT customer review :  26 April 2012 by Kevin Johnson    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Just arrived on a flight from Madrid, with BA, into T5! What a mess! Queue for passports snaked all the way back to the escalators, several thousand people, no fast track for business class or first class passengers, no Iris and no chipped passport readers working! 5 immigration officers on duty when we joined the queue, and 3 more trying to police the irate passengers - by the time we reached the front of the queue there was only 1 immigration officer on duty even though there were 500 people behind us! T5 is a national disgrace!



LONDON HEATHROW AIRPORT customer review :  24 April 2012 by S Henly    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Regularly travel to T5 for short and long haul travel. Since Christmas, queues to get through passport control have seriously diminished the great T5 and BA travel experience. Arrived last night and joined long queue out of the immigration hall and back to the arrival gates. No sign of BAA airport managers, just junior temps trying to control the crowds. Cannot understand how the Border Agency and BAA can allow this queuing to happen. Airport is full of adverts telling us that they are ready for the Olympics. Real shame as travel through T5 used to be a real pleasure. On the bright side experience with the airline (BA) remains first class - shame the airport operator lets them down.



LONDON HEATHROW AIRPORT customer review :  24 April 2012 by Mark Simons    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Arrived back from Istanbul, T5 was chaos at passport control with a queue that resembled something at Disneyworld snaking all round the area. Used e-passport queue which took an hour. Clearly woefully understaffed - what a welcome to the UK for foreign visitors - what it will look like during the Olympics does not bare thinking about!



LONDON HEATHROW AIRPORT customer review :  24 April 2012 by L Watt    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

How will T5 cope with the Olympics? Arrived T5 April 17 from Cape Town. Plane landed at 6.50, escalators were closed because they were worried about masses people of hurting themselves on it, so only lifts available to a throng of people. Stood in Immigration line for 90 mins with 3 hungry sleep-deprived kids - partly because there were only 6 out of 24 terminals open. Immigration official said that this was normal for busy periods! Definitely one of the worst terminals for arriving.



LONDON HEATHROW AIRPORT customer review :  23 April 2012 by T Hawthorn    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

Terminal 5 is a great asset to both British Airways and Heathrow. It is quick, pleasant and quiet with a brilliant selection of food and retail outlets, the waiting areas are very pleasant also. We always choose to fly BA over Virgin due to T5 especially compared to T3 which Virgin uses.



LONDON HEATHROW AIRPORT customer review :  23 April 2012 by Dimitris Lioulias    (UAE)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

It is appalling how badly the system followed by Heathrow T4 to control passengers' bags works! 5 people sitting around chatting while 1 is leisurely checking customers' bags that are removed for additional checking for no apparent reason. Unbelievably poor experience which is underlined by the employees' suggestion to 'not use their terminal if u don't like it'. I guess airlines are happy to have their customers treated in this way and they do nothing to improve it.



 


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