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Lahore Airport
6 out of 10  6 out of 10
20 reviews

 



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LAHORE AIRPORT customer review :  7 July 2014 by B Khan    (Germany)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Travelling through Lahore airport is nothing short of a massive hassle and money drainer. Every man, woman and dog is after a tip for anything from discussing the cricket, to putting a tag on your bag, to even making eye contact. Surely, they employees of the airport get paid and should not be able to harass passengers for money! To make life more difficult, there are at least 3 security check points during check in where your bags get scanned and often opened and inspected. Also be aware of the random departure tax that you are hit with during check-in. For some reason, it is not included in the ticket pricing and all counters insist that you pay. Make sure you have rupees or the staff will offer to exchange your foreign currency and at least in my case, keep around 30% of the moneys for themselves. And yes, they also demanded a tip for this service. I would avoid this airport if possible.



LAHORE AIRPORT customer review :  14 January 2014 by T Abbas    (Canada)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Travelled around 2013 Christmas time both in and out. The porters are a big nuisance. The best you can do is ignore them. Then Taxi drivers at the exit. The taxi cabs should be taught how to line up like they do at other international airports. One has to go through the scanning at the time of departure by FIA and Anti-Narcotic staff. They are least interested in their job and openly and shamelessly demand bribes to let you go to the check- in counters. You have to carry your bags to another scanning machine after having tagged your bag which is a big hassle. The queuing of passengers is a bit improved compared to the past.



LAHORE AIRPORT customer review :  25 July 2013 by Adil Yakub    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

The airport building itself is clean and nice however the management is poor and the staff needs to be more passenger friendly. Also there is an urgent need of revamp the old traditional shops and cafes and give the airport a international look by allowing the international chains to open their outlets which will not only serve the masses but also provide employment and better service to passengers. A good decent duty free is the need of time. Hope the new government will bring a new aviation policy which will help this sector to flourish and Lahore airport to become a major hub in the region.



LAHORE AIRPORT customer review :  20 May 2013 by Ali Asif    (Pakistan)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Lahore Airport has nice architecture but nothing when it comes to services. Staff is ill trained and tip motivated. Facilities deteriorating fast. No complaint redress system. CAA is absent. Too much advertisement on pillars, give unsightly view.



LAHORE AIRPORT customer review :  15 March 2013 by A Syed    (Australia)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Stayed there for only 2 hours as I had to stop at Lahore before going to my hometown of Karachi. Airport is ok, nice architecture and a very good airport in general.



LAHORE AIRPORT customer review :  27 February 2013 by A Gulzar    (Canada)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Toronto by Qatar via Doha on Jan 22, 2013. From departing the plane to arriving at customs was barely 10 minutes, but customs staff slow and confused. I was the first person to pick my bag from the belt and was out of the airport in 15-20 minutes. Too many porters confuse you as to whether to trust them or not, but apparently they are useful and handle the luggage carefully. Airport was very clean but congested by people who have descended at the arrival gate to pick up passengers.



LAHORE AIRPORT customer review :  1 August 2012 by RS Khan    (Pakistan)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

The international arrival was extremely chaotic and there was hardly any queue system. The service was poor and the unprofessional airport staff as confused as I was. When I finally passed airport authorities, I waited a long time for my baggage. No seating of any sort and the baggage area itself was poor in hygienic quality. When I exited the airport, there was a bombardment of porters who, attempted to grab my bag and put it into a taxi for me. However, the departure lounge is very sufficient and there's nice art to admire. Yet there's no particular facilities that may be of interest.



LAHORE AIRPORT customer review :  22 July 2011 by N Gordon-Smith   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

International arrival was okay but there were too many porters waiting to pounce on you. My bag took forever to arrive which was annoying as I had been in Business Class. Departure was horrible, again hijacked by a porter but this time it helped to speed me through what passed for security. Was identified by a Qatar Airways employee who escorted me to business lounge. Porter at this stage demanded 50 if I wanted to see my bag again. I gave him my last 200PK and told him he was welcome to my dirty laundry. Qatar Airways staff was very annoyed but said he could do nothing about it. When departure came, was escorted past queues of people and was deposited at my seat. Great service. In future would not use porter but remember to go to kiosk to pay 500PK as departure tax. In a nutshell horrible airport but by no means the worst I've used needs an update and a decent lounge.


Lahore Airport by Riaz Murtaza

6 January 2009   Customer Rating : 3 Star Rating

Have used Lahore International airport several times during my travel to from Pakistan. It is small but beautiful and serves all the conveniences. I miss a good, nice and clean restaurant at the departure lounge. A coin telephone facility will also be very useful.

Lahore Airport by S Chaudry

17 July 2007   Customer Rating : 3 Star Rating

My flight from Chicago landed me at Lahore airport. Lahore airport new appearance is pleasing. However, customer service element was missing from every angle, or perhaps my expectations were too high. There was only one international flight at the time so immigration process was a breeze, but again pleasant side of good PR was no where to be found. At baggage claim I was stormed by porters who wanted to help me with my luggage. I was lucky to get away from them, but passed security, my luck ran out and suddenly some stranger was pushing my luggage without my permission, at that point I knew I had lost the battle. To be honest, after 18 hours of flight you barely have any strength left to fight anybody, so to make things go smoother, I suggest immediate surrender - it would definitely make your moments of reunion somewhat pleasant. Fancy building, modern roads and highways reflect progress, but we all know true progress occurs when we are mentally and intellectually progressed.

Lahore Airport by Mark Bickerton

20 November 2006   Customer Rating : n/a

Lahore International Dull, but lovely. I have passed through many times, both domestic and international, and checkin /immigration and always quick, and the airport is clean and quite relaxing. There is, however, nothing to see or do, and they seem to have dispensed with those waiters that offer you tea and cake that all other Pakistani airports have. Strangely, the one TV I saw last time I was there was showing WWE wrestling; most odd.

Lahore Airport by M S Sheikh

1 July 2005

I travelled to Lahore Club class by PIA and found their Club class facilities at the airport a bare minimal and dull. The only difference between the Economy class and the Club class facilities was the segregation between the two. The airport still lacks shops etc. I learnt from the few shop owners there that the rents that the authority charges for the shop premises are phenomenally high. 

Lahore Airport  by Z Akram

1 April 2005

The Architect has done an excellent job by designing a building which goes with the speciality of the City - Culture, especially the outer side. In contrast, the inner part has a much newer and modern look. The airport by itself has a star-rated approach but the staff is insufficient and above all inefficient. The immigration officers are slow. Lack of a quality Duty Free and Restaurants puts a negative point.


Lahore Airport  by Martin Novak

26 October 2004

I spent one hour there before the flight to Islamabad on 20thOctober. The airport is clean, spacious and staff in the snack-bar friendly. Very refreshing experience in the contrast with the tragically painful Islamabad airport.

Lahore Airport  by Martin Hathaway

4 April 2004

I arrived at the new terminal in Oct '03, the place is very smart. The new security is so slow, one hour to clear 400 travellers! Security guys were friendly and apologetic. Facilities in short supply and expensive.

Lahore Airport  by Zeshan Riaz

28 March 2004

Check in was easy even though you have to OPEN your bags there for the customs! Departure lounge lacks any good food outlets. The only shop in the lounge had sub standard stuff at sky high prices. Over all I rate the airport as brilliant but people working there still need a lot of training in customer service!

Lahore Airport  by Umar Qamar

3 February 2004

Lahore airport was small but neat. It's not that old shabby airport but still this airport needs alot of things like when 2 flights land in the same hour it will get hours to clear immigration. It's a hell for a transit traveller like it has no duty free, no entertainment and even PIA's lounge is not good. I think, Lahore airport should be expanded as it has the attributes to become a major airport in the region. Right now less than 15 flights are flown from Lahore daily. By expanding, Lahore airport can do a lot of business.

Lahore Airport  by M S Sheikh

28 January 2004

Year 2003 brought me a much looked for pleasant experience of landing at the new Lahore airport. It was a breath of fresh air. The airport is modern and spacious. Let us hope that it is not only kept like that but improves with time. However, long queues at check ins were tiring, due to too few check in positions /inefficient staff. There were almost no shops in the waiting areas. When I inquired about the lack of shops I was told that there were very few takers as the rents etc were too high. I have heard that the landing charges etc at Pakistan airports are one of the highest in the world. If true I wonder why. Perhaps the decision makers in Pakistan cannot see beyond their noses. They consider direct income from the airport as the real and only income. They don't seem to appreciate that making Pakistan airports attractive and inexpensive will bring a lot more money directly and indirectly.

Lahore Airport  by Shayaan Nadeem

28 December 2003

The New Lahore Airport definitely contrasts positively from its dilapidated predecessor. The old airport lacked everything one could now find in other major world-class airports. Despite the cleanliness and refurbished appearance of the Allama Iqbal Terminal, our CAA has let us down. There is an obvious lack of amenities and a shortage of space. During the busiest hours of departure, the terminal is packed with people and the check-in hall can give a person a feeling of claustrophobia. In the international departures, the immigration hall is deplorably small. Clearly, there is inadequate space at the airport to accommodate for the increasing number of both International and Domestic air travellers. The airport lacks in space for passengers AND parking gates for aircraft. Of course, the current air-traffic of our city does not require a massive airport, but the expected increase in air travel will definately have to see an expansion of the parking facilities. Already, there is often the need to park aircraft in their remote parking areas rather than near the terminal (with the boarding 'ramps'). There are three boarding ramps dedicated to International flights, and three to Domestic flights. One ramp may be used for either. Another closely-related flaw is that there are very few baggage claims in both the International and Domestic terminals. Sure, i haven't had a problem with my luggage at the airport YET, but this inconvenience MAY soon become apparent if traffic increases. Lahore is, after all, a city quickly developing to attract tourists. As Mr. O. Khan said, there are no discernable CIP lounges and there is a shortage of amenities (airside). No duty-free shops, no entertainment. A literal torture chamber for transit passengers! Apart from this blunt criticism of the airport, I must admit that it has changed air-travel at least a bit for Lahorites. We can now come home to a presentable, well-lit and airy airport rather than the dingy and tastelessly-built old airport. An overall improvement and a clear full-hearted effort (the CAA did the best they could given the resources at their disposal), the Allama Iqbal International Airport of Lahore, Pakistan is a destination to look forward to in itself, which incorporates the city's vast culture and Mughal heritage. Hats off to the architect and the CAA (Civil Aviation Authority).

Lahore Airport  by O Khan

10 December 2003

Using indigenous materials and architectural details, the airport is clean, airy and bright, with plenty of marble and local art. It has spotless restrooms, a huge waiting area, and easy access. Both arrival and departure are quick and painless. Negatives include limited amenities airside, such as shops and restaurants and no discernible CIP lounges.









 


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