Lahore Airport Passenger Reviews and Lahore Airport Traveller Reports
LAHORE AIRPORT customer review : 25 July 2013 by Adil Yakub (UK)|
Rating : 5/10
The airport building itself is clean and nice however the management is poor and the staff needs to be more
passenger friendly. Also there is an urgent need of revamp the old traditional shops and cafes and give the
airport a international look by allowing the international chains to open their outlets which will not only serve
the masses but also provide employment and better service to passengers. A good decent duty free is the need of
time. Hope the new government will bring a new aviation policy which will help this sector to flourish and Lahore
airport to become a major hub in the region.
LAHORE AIRPORT customer review : 20 May 2013 by Ali Asif (Pakistan)|
Rating : 4/10
Lahore Airport has nice architecture but nothing when it comes to services. Staff is ill trained and tip
motivated. Facilities deteriorating fast. No complaint redress system. CAA is absent. Too much advertisement on
pillars, give unsightly view.
LAHORE AIRPORT customer review : 15 March 2013 by A Syed (Australia)|
Rating : 8/10
Stayed there for only 2 hours as I had to stop at Lahore before going to my hometown of Karachi. Airport is
ok, nice architecture and a very good airport in general.
LAHORE AIRPORT customer review : 27 February 2013 by A Gulzar (Canada)|
Rating : 8/10
Arrived from Toronto by Qatar via Doha on Jan 22, 2013. From departing the plane to arriving at customs was
barely 10 minutes, but customs staff slow and confused. I was the first person to pick my bag from the belt
and was out of the airport in 15-20 minutes. Too many porters confuse you as to whether to trust them or
not, but apparently they are useful and handle the luggage carefully. Airport was very clean but congested by
people who have descended at the arrival gate to pick up passengers.
LAHORE AIRPORT customer review : 1 August 2012 by RS Khan (Pakistan)|
Rating : 3/10
The international arrival was extremely chaotic and there was hardly any queue system. The service was poor
and the unprofessional airport staff as confused as I was. When I finally passed airport authorities, I waited
a long time for my baggage. No seating of any sort and the baggage area itself was poor in hygienic quality.
When I exited the airport, there was a bombardment of porters who, attempted to grab my bag and put it
into a taxi for me. However, the departure lounge is very sufficient and there's nice art to admire. Yet there's
no particular facilities that may be of interest.
LAHORE AIRPORT customer review : 22 July 2011 by N Gordon-Smith (UK)
Customer Rating : 2/5
International arrival was okay but there were too many porters waiting to pounce on you. My bag took forever to
arrive which was annoying as I had been in Business Class. Departure was horrible, again hijacked by a porter but
this time it helped to speed me through what passed for security. Was identified by a Qatar Airways employee
who escorted me to business lounge. Porter at this stage demanded £50 if I wanted to see my bag again. I gave
him my last 200PK and told him he was welcome to my dirty laundry. Qatar Airways staff was very annoyed but
said he could do nothing about it. When departure came, was escorted past queues of people and was deposited
at my seat. Great service. In future would not use porter but remember to go to kiosk to pay 500PK as
departure tax. In a nutshell horrible airport but by no means the worst I've used needs an update and a decent
Lahore Airport by Riaz Murtaza
6 January 2009 Customer Rating :
Have used Lahore International airport several times during my travel to from Pakistan. It is
small but beautiful and serves all the conveniences. I miss a good, nice and clean restaurant
at the departure lounge. A coin telephone facility will also be very useful.
Lahore Airport by S Chaudry
17 July 2007 Customer Rating :
My flight from Chicago landed me at Lahore airport. Lahore airport new
appearance is pleasing. However, customer service element was missing
from every angle, or perhaps my expectations were too high. There was
only one international flight at the time so immigration process was a
breeze, but again pleasant side of good PR was no where to be found.
At baggage claim I was stormed by porters who wanted to help me with my
luggage. I was lucky to get away from them, but passed security, my luck
ran out and suddenly some stranger was pushing my luggage without my
permission, at that point I knew I had lost the battle. To be honest,
after 18 hours of flight you barely have any strength left to fight
anybody, so to make things go smoother, I suggest immediate surrender -
it would definitely make your moments of reunion somewhat pleasant.
Fancy building, modern roads and highways reflect progress, but we all
know true progress occurs when we are mentally and intellectually
Lahore Airport by Mark Bickerton
20 November 2006 Customer Rating : n/a
Dull, but lovely. I have passed through many times, both domestic and
international, and checkin /immigration and always quick, and the
airport is clean and quite relaxing. There is, however, nothing to see
or do, and they seem to have dispensed with those waiters that offer you
tea and cake that all other Pakistani airports have. Strangely, the
one TV I saw last time I was there was showing WWE wrestling; most odd.
Lahore Airport by M S Sheikh
1 July 2005
I travelled to Lahore Club class by PIA and found their Club class facilities at
the airport a bare minimal and dull. The only difference between the Economy class and the Club
class facilities was the segregation between the two. The airport still lacks shops etc. I learnt from the
few shop owners there that the rents that the authority charges for the shop premises are phenomenally high.
Airport by Z Akram
The Architect has done an excellent job by designing a building which goes with the speciality of
the City - Culture, especially the outer side. In contrast, the inner part has a much newer and
modern look. The airport by itself has a star-rated approach but the staff is insufficient and above
all inefficient. The immigration officers are slow. Lack of a quality Duty Free and
a negative point.
Airport by Martin Novak
I spent one hour there before the flight to Islamabad on 20thOctober.
The airport is clean, spacious and staff in the snack-bar friendly. Very
refreshing experience in the contrast with the tragically painful
Airport by Martin Hathaway
I arrived at the new terminal in Oct '03, the place is very smart. The new security is so
slow, one hour to clear 400 travellers! Security guys were friendly and apologetic. Facilities in
short supply and expensive.
Airport by Zeshan Riaz
Check in was easy even though you have to OPEN your bags there
for the customs! Departure lounge lacks any good food outlets. The only shop in the lounge had sub standard
stuff at sky high prices. Over all I rate the airport as brilliant but people working there still need a lot of training in customer
Airport by Umar Qamar
Lahore airport was small but neat. It's not that old shabby airport but still this airport needs
alot of things like when 2 flights land in the same hour it will get hours to clear
immigration. It's a hell for a transit traveller like it has no duty free, no entertainment and even PIA's lounge is
not good. I think, Lahore airport should be expanded as it has the attributes to become a major
airport in the region. Right now less than 15 flights are flown from Lahore
daily. By expanding,
Lahore airport can do a lot of business.
Airport by M S Sheikh
Year 2003 brought me a much looked for pleasant experience of landing at
the new Lahore airport. It was a breath of fresh air. The airport is
modern and spacious. Let us hope that it is not only kept like that but
improves with time. However, long queues at check ins were tiring, due
to too few check in positions /inefficient staff. There were almost no
shops in the waiting areas. When I inquired about the lack of shops I
was told that there were very few takers as the rents etc were too high.
I have heard that the landing charges etc at Pakistan airports are one
of the highest in the world. If true I wonder why. Perhaps the decision
makers in Pakistan cannot see beyond their noses. They consider direct
income from the airport as the real and only income. They don't seem to
appreciate that making Pakistan airports attractive and inexpensive
will bring a lot more money directly and indirectly.
Airport by Shayaan Nadeem
The New Lahore Airport definitely contrasts positively from its dilapidated predecessor. The old
airport lacked everything one could now find in other major world-class airports. Despite the
cleanliness and refurbished appearance of the Allama Iqbal Terminal, our CAA has let us down. There
is an obvious lack of amenities and a shortage of space. During the busiest hours of departure, the
terminal is packed with people and the check-in hall can give a person a feeling of claustrophobia.
In the international departures, the immigration hall is deplorably small. Clearly, there is
inadequate space at the airport to accommodate for the increasing number of both International and
Domestic air travellers.
The airport lacks in space for passengers AND parking gates for aircraft. Of course, the current
air-traffic of our city does not require a massive airport, but the expected increase in air travel
will definately have to see an expansion of the parking facilities. Already, there is often the need
to park aircraft in their remote parking areas rather than near the terminal (with the boarding
'ramps'). There are three boarding ramps dedicated to International flights, and three to Domestic
flights. One ramp may be used for either.
Another closely-related flaw is that there are very few baggage claims in both the International and
Domestic terminals. Sure, i haven't had a problem with my luggage at the airport YET, but this
inconvenience MAY soon become apparent if traffic increases. Lahore is, after all, a city quickly
developing to attract tourists.
As Mr. O. Khan said, there are no discernable CIP lounges and there is a shortage of amenities
(airside). No duty-free shops, no entertainment. A literal torture chamber for transit passengers!
Apart from this blunt criticism of the airport, I must admit that it has changed air-travel at least
a bit for Lahorites. We can now come home to a presentable, well-lit and airy airport rather than
the dingy and tastelessly-built old airport.
An overall improvement and a clear full-hearted effort (the CAA did the best they could given the
resources at their disposal), the Allama Iqbal International Airport of Lahore, Pakistan is a
destination to look forward to in itself, which incorporates the city's vast culture and Mughal
heritage. Hats off to the architect and the CAA (Civil Aviation Authority).
Airport by O Khan
Using indigenous materials and architectural details, the airport is clean, airy
and bright, with plenty of marble and local art. It has spotless restrooms, a huge waiting area,
and easy access. Both arrival and departure are quick and painless. Negatives include limited
amenities airside, such as shops and restaurants and no discernible CIP lounges.
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