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London Gatwick Airport Passenger Reviews and Gatwick Airport Traveller Reports



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LONDON GATWICK AIRPORT customer review :  18 April 2012 by Peter Simon    (Germany)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

I fly in and out of LGW South Terminal every week. It's much better under the new owners than in the bad old days of BAA. Rarely have to wait more than 5 minutes at security, and far fewer delays departing or arriving than to/from Heathrow. Unfortunately, immigration is hit and miss, with 20-30 minute waits not uncommon for EU passport holders (late evenings after 10pm usually pretty bad) and no IRIS machine at the South Terminal. Gatwick Express train service to/from central London also prone to delays. All in all, not perfect, but probably the best of a bad bunch of London airports.



LONDON GATWICK AIRPORT customer review :  15 April 2012 by S Smith    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Flew back into Gatwick North from Dubai. The only delay was at border control where only a few desks were manned by sour staff. Bags came through quickly, on 2 belts which caused unwitting confusion.



LONDON GATWICK AIRPORT customer review :  11 April 2012 by Piers Leslie    (UK)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

It is a terrible airport - flew back from Turin on Sunday with Thomas Cook - flight time 1.5 hrs - wait for luggage 1 hr 35 mins. Next time will go to Stansted - how can it be quicker to fly from Italy than to get a bag across the airport. Lousy customer service.



LONDON GATWICK AIRPORT customer review :  5 April 2012 by Judith Findon    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Sunday evening April 1 - flew in from Reykjavik. Really bad queues at border control - why did they ever remove iris recognition? Then we waited and waited to even know what carousel our luggage was being sent to. When I asked they eventually made an announcement that the Cargo had blocked the luggage trucks. More than half an hour before any luggage appeared. How ever are we going to cope with the Olympics? Interesting comments from Virgin Airlines today re queues at Border Control.



LONDON GATWICK AIRPORT customer review :  29 March 2012 by Andrew Sharratt    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flew out to Hamburg return. Departures not so bad, queuing at security whilst operatives stood around and machines not in use, departure lounge scruffy but building work in progress. Return flight (approx 1 hour and on time) followed by 30 mins plus queuing at border control - desks not manned, staff milling around chatting. Never experienced such indifference in mainland Europe or Asia.



LONDON GATWICK AIRPORT customer review :  29 March 2012 by D Merton    (UK)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Hungary and had the usual long walk to the passport area. There are clearly problems here with very long queues that are unacceptable. Even the so called fast electronic scanners were so slow that a long queue had developed! Only in the USA and the UK do such problems seem to persist. A grim welcome home. To be fair to the new airport owners they do seem to be trying to improve things but have been let down by the Border Control management.



LONDON GATWICK AIRPORT customer review :  28 March 2012 by Tracey Atmore    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Parking in Short Stay Car Park at North Terminal was a little tricky as it was practically full. Entered the Terminal and headed for British Airways check-in. Greeted immediately and assisted with the bag drop which we had never done before. Taken straight to a desk to hand our bag in. Through security in 10 minutes.



LONDON GATWICK AIRPORT customer review :  27 March 2012 by Diane Miles    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Banjul on Friday 23 March 2012 at 21.20. The queues to passport control can only be described as total chaos - and potentially dangerous. Waited for over an hour with hundreds of people in an enclosed 'tunnel' waiting for passport control. No airport staff anywhere to be seen. My husband and I have the new electronic passports - designed to speed things up? That made things even worse for us. The only 'good' thing was that we didn't have to wait for baggage. Finally got out of the airport at 22.50, to find we had missed our coach!



LONDON GATWICK AIRPORT customer review :  20 March 2012 by T Collier    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arrived off Virgin Las Vegas flight mid-morning and the one plus was it wasn't too far a hike to reach immigration. Queues though were horrendous – we were having to queue up outside the area. I have a biometric passport so got directed to the automated gates , my friend who has a non-biometric passport got through the extremely lengthy queue quicker than my drastically short queue. The wait for luggage was relatively short. Checking in for my ABZ flight was very quick. Going back through security was painless and queuing time was negligible. Food options were good. Plenty of seats on the upper level but on the lower there was hardly any in comparison. We'd missed our slot but given how quiet Gatwick is in comparison to Heathrow, there was no major lengthy delay in getting a new slot.



LONDON GATWICK AIRPORT customer review :  19 March 2012 by M Rodriguez    (USA)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Arrived at Gatwick north terminal on a connecting flight from Manchester to USA. The terminal looked new and very clean but I was surprised that although I arrived on a domestic flight, I had to go all the way to the main terminal to have my passport checked instead of going out onto the concourse. Be warned there are long lines, you could be waiting for 20 minutes at passport check, so would recommend a layover of at least an hour if connecting. Security checkpoint was very efficient and security officers friendly. Apart from the unnecessary delay, Gatwick was very pleasant to travel through.



LONDON GATWICK AIRPORT customer review :  2 March 2012 by Giannicola Bonora    (Italy)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Arrived LGW on a sun evening. At 21.30 both terminals look pretty deserted. Terminal South is connected to the train station through arrivals. No hotel information, nobody at the information desk. Cabs are expensive. North terminal look very clean and new, especially departures at the upper floor, but rather cold and impersonal. I was surprised to see only two checking lines at security. After security, there are far more gates than I remember. Gatwick Express to Victoria Station is a great service and so is the 24h shuttle connecting the two terminals.



LONDON GATWICK AIRPORT customer review :  10 February 2012 by Tony McLaughlin    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

This is not an airport I use through choice because of location, but it was the only place I could fly from to my usual destination to use up the last of my Air Miles. South terminal did not seem that busy for 07.00. Airside there is plenty of seating. My only gripe was that I could not open the security gate with my paper boarding pass, which elicited a surly comment from a member of security. If you've not been to Gatwick South - there are now barriers - like the London Underground - which will gain you access airside when you swipe your boarding card. I wouldn't use through choice, but not under impressed with South Terminal.



LONDON GATWICK AIRPORT customer review :  9 February 2012 by C Watts    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

My experience suggests Gatwick Airport are not interested in the needs of travellers with mobility impairment. I tried complaining but my e-mail was left unanswered. At the South Terminal there is no sensible means for passengers with mobility-impairment to take a trolley to the local bus stops let alone recover the 1 trolley deposit. I asked for the duty manager but he refused to speak with me - I felt treated as a 'nuisance disabled traveller'. I was then directed to walk down several flights of stairs to get to the local bus stops - unbelievable! The route to the bus stops with a trolley was not DDA compliant nor were the slopes cleared of the previous night's ice or snow on arrival.



LONDON GATWICK AIRPORT customer review :  3 February 2012 by Jamie Carr    (UK)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

I think the building work is gradually diminishing, and the results are beginning to show. Check-in and departure areas were fine, we had a problem with immigration on return, when chaos reigned due to incompetent queue management. Two things that really bug me are: lack of airside trolleys - most EU airports provide these, and are a godsend for those of us with small kids etc. You are required to have a pound/euro to release trolleys landside/on arrival. This is inconvenient and unpleasant. The argument of 'reduced margins' on airport charges doesn't wash either - LGW charges 11.21 GBP per passenger, whereas e.g. Helsinki charges 7.68 EUR, and their trolleys are great!



LONDON GATWICK AIRPORT customer review :  25 January 2012 by S Clayton    (France)

Rating : 5/10

Queuing

Cleanliness

Facilities

Recommended

Travelling back home to Geneva on Monday 23rd January I spent over 20 minutes queuing to get through security. We were directed to a side track away from the main area, it was cramped and congested. I could see other people moving through the other security area. It seemed to me we had been herded into a newly updated security area. I travel through this airport on a monthly basis and have never been so delayed. I chose to travel on a Monday as this is usually a quiet day. I was delayed further as I detoured to pick up a complaints form. Due to the delay I had no time to pick up papers etc. so the inefficiency of the security area resulted in no extra income for the airport authority. None of us travel for fun anymore so please stop making time spent at the airport even more unpleasant.



LONDON GATWICK AIRPORT customer review :  25 January 2012 by D De-Dutton    (UK)

Rating : 10/10

Queuing

Cleanliness

Facilities

Recommended

A superb airport! We passed through in transit from Scotland to Antigua and both ways we found the staff very helpful, the signposting and facilities excellent.



LONDON GATWICK AIRPORT customer review :  23 January 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

I used LGW N terminal for departure and arrival with EasyJet. Transportation connection to the city is excellent: fast and frequent. Getting from the rail station to N is a breeze with shuttle train. Check-in was fast, security took 3 minutes. At the lounge I had a good breakfast, then went to the remote 100 gates via high bridge. Same gate on arrival, long walk to immigration, cleared in 15 minutes, and bag on the belt within another 10 minutes. 35 minutes after landing I was off the airport. Good! The only point is extensive use of lifts. Too many ups and downs.



LONDON GATWICK AIRPORT customer review :  5 January 2012 by Philip Tarsia    (Italy)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Connecting at Gatwick North Terminal is a nightmare. As an in-transit passenger arriving from the EU Schengen area and with only 60 minutes for connection I nearly missed my flight to Edinburgh. No special immigration checkpoint for connecting passengers. I had to clear immigration and customs, reach the arrival hall and then go through security screening again at departure in the main terminal. Queues were horrendous. Beware using this airport if time is tight.



LONDON GATWICK AIRPORT customer review :  22 December 2011 by Gary Colburn    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Arguably the worst airport in Britain. Arrived from Vienna in the evening and only made it past immigration control after an hour of waiting, chaotic organization all over the place. South Terminal is a building site with limited facilities, cold and very unwelcoming, a 24 hour M&S outlet your only hope of sustenance at a late hour. Avoid, unless you have no other choice!




 

 



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