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London City Airport
8.7 out of 10  8.7 out of 10
102 reviews



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LONDON CITY AIRPORT customer review :  13 July 2014 by G Feaver    (New Zealand)

Rating : 0/10

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Recommended

Don't waste your money on Business Class here! There is no priority security which is okay but also no lounge, the guys at the British Airways desk when I asked were rude, and we struggled to find a seat, it is an overcrowd airport and would much rather go through Heathrow in the future and relax in a lounge when you have paid really good money for your seat. Never again.



LONDON CITY AIRPORT customer review :  27 June 2013 by Frank Nemhauser    (USA)

Rating : 10/10

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Recommended

Flew from London City for the first time. Terrific. Left my hotel in Covent Garden, took public transport (tube/DLR) to LCY, checked-in, checked my bag, and was through security 1 hour 10 minutes after leaving my hotel. Would definitely use again.



LONDON CITY AIRPORT customer review :  14 June 2013 by Ed Purssell    (UK)

Rating : 8/10

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Recommended

Flew from City last week in the evening, although security was fine the departure lounge became uncomfortably full. I think the owners need to address this because what used to be a delight is loosing a little of its sparkle. Loved the free wifi though, and it remains the best London Airport - just keep it that way!



LONDON CITY AIRPORT customer review :  21 May 2013 by S Craven    (UK)

Rating : 10/10

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Recommended

London City is by far my first choice of any airport with the word "London" in its title. I've been using it regularly for 12 years and it's run by people who make it their priority to actually get people through the airport and on and off aeroplanes as quickly and painlessly as possible. No-one else gets you through security as quickly travelling outbound, and many times I have landed on international arrivals from outside the EU, with hold luggage, and been sitting in my car within 15 minutes of actual touchdown time. Try that at Heathrow!



LONDON CITY AIRPORT customer review :  25 February 2013 by H Thorpe    (UK)

Rating : 6/10

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Recommended

Well, all of City's time-saving ideas are a great idea in theory - but be warned, they don't always work in practice! Having had a good experience flying from London City a few months ago, I decided to use it again today. I arrived an hour before my flight which to be fair was my own fault, but I was assured by the staff at City that I would have no problem catching my flight. I only just made it with seconds to spare! There was a queue for bag drop (online check-in saves no time), a queue for security, and then they decided to test my liquids for explosives! City is still a cut above the other London airports but don't believe their claims that you can turn up 15 minutes before your flight and still make it.



LONDON CITY AIRPORT customer review :  24 September 2012 by T Rush    (UK)

Rating : 1/10

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Recommended

I fly 3 or 4 times a month and used LCY for the first time this week. Never again. It was over crowded, the only place to sit down in departures was a restaurant that charged me 32 for a plate of pasta and two beers. On the return flight the queue for passport control was just ridiculous, we stood still for around half an hour just inside the terminal after getting off the plane. Luggage reclaim was chaos, and there were announcements apologising for taking people's bags off due to high volumes. Come on LCY, if the infrastructure clearly can't handle this number of passengers then you shouldn't have so many flights. I will never fly from here again.



LONDON CITY AIRPORT customer review :  31 August 2012 by A Wisdell    (UK)

Rating : 10/10

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Recommended

Everything about this airport is wonderful - small and perfectly formed. Check-in a breeze, BA lounge small but more than sufficient. Staff excellent, helpful and services appropriate for time of day. What more can one say.



LONDON CITY AIRPORT customer review :  31 August 2012 by N Barnsley    (Spain)

Rating : 9/10

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Recommended

Very convenient for central London. Compact and easy to get around. Extremely efficient and friendly staff, especially at border control.



LONDON CITY AIRPORT customer review :  9 April 2012 by G Chapman    (UK)

Rating : 8/10

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Recommended

Travelled through London City, outward 28th March, inbound 4th April. Wouldn't like it to get much bigger but certainly retains that different atmosphere that sets it apart from others. Full marks to Borders Control on our return: speedy, efficient and cheerful. Would appreciate somewhere decent to eat before going through security: we arrived back during rush hour and would have been happy to sit and eat before travelling home.



LONDON CITY AIRPORT customer review :  19 March 2012 by Yevheniy Kahanovych    (Ukraine)

Rating : 9/10

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Recommended

LCY to Nice on BA Citiflyer. Arrived for check-in 50 minutes before flight. Check-in was crowded as several flights were departing at the same time. Security search was efficient and took 10 minutes to wait in line. Departure lounge is compact, but nice and not overcrowded. At the gate seating is not sufficient, but waiting time no longer than 10 minutes. Overall nice and efficient.



LONDON CITY AIRPORT customer review :  25 February 2012 by Brian Richards    (Gibraltar)

Rating : 5/10

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Recommended

I flew through London City with BA to Malaga earlier today. The airport both landside and airside has undergone many changes over the last couple of years with shopping and catering facilities much improved. My one gripe is security check which has to be the most onerous of any European airport I have travelled through in the last few years. The 'pat down' was almost intrusive and obviously excessive, so much so that I felt very uncomfortable. LHR and LGW seem to have got it right. London City has gone overboard and the experience will make me avoid the airport in future.



LONDON CITY AIRPORT customer review :  30 July 2011 by David Merritt   (UK)

Customer Rating :  5/5

5 Star Rating   

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Isle or Man return, same day. London City has improved in so many ways over the last year or so - especially security and the ability to scan your boarding card to get access. Catering airside is great, but rather lacking landside. Departed and returned in rush hour and found everyone coping very well with the serious rush of people going through.


LONDON CITY AIRPORT customer review :  30 June 2011 by B Reed   (UK)

Customer Rating :  4/5

4 Star Rating   

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LCY-JFK. Easy access to the Airport either via underground or road. Airport's small size means distances, even to Gates 20-24 (the furthest) are minuscule compared with T5 or Gatwick's South Terminal. Only slight gripe I could have is with security, which seemed ridiculously slow given manning levels. 30 minutes to process 20 passengers. I can only presume the staff, like the machines, were having mechanical issues!


LONDON CITY AIRPORT customer review :  26 June 2011 by B J Hodge   (UK)

Customer Rating :  2/5

2 Star Rating   

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Having checked in at Edinburgh and onwards from LCY-Faro, we bought water. Unfortunately it would appear that the security at LCY don't trust the people at EDI to do a proper security check as we had to do it all over again, and, much to the amusement of the security staff, discard the water. We also got absolutely soaked in a torrential downpour, there being no shelter between aircraft and gate, again much to the amusement of the ground staff. A great way to start a journey - soaked to the skin. Then we had to endure a 1 hr delay because standby pax bags had been loaded prematurely and had to be manually recovered when there was no room on the aircraft for the pax. That's why they are called standby! We weren't there long enough to comment on queuing, cleanliness and facilities as we merely walked in a very large circuit and eventually reboarded the aircraft we had arrived on. We rate them poor as we have to say something.


LONDON CITY AIRPORT customer review :  11 October 2010 by B Smith   (Spain)

Customer Rating :  4/5

4 Star Rating   

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In and out of LCY last month. Passport check something of a lottery - if a couple of flights come in together you'll be there a while, as UK Border Agency don't seem to work to demand. Security outbound rather more friendly this time round than on previous occasions - possibly as some kind of audit appeared to be going on!


LONDON CITY AIRPORT customer review :  22 September 2010 by D Silverstone   (USA)

Customer Rating :  3/5

3 Star Rating   

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It's small, which meant a quick trip through check-in and security for me, but little in the way of available services. Also, a long walk to the gate for such a small airport - some gates are very close to the entry, but others are a bit of a hike. All in all, a good small airport with excellent connections on the continent.


LONDON CITY AIRPORT customer review :  14 July 2010 by Sebastiaan de Groot   (Netherlands)

Customer Rating :  5/5

5 Star Rating   

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A very attractive airport, due to the small size, and closest to London. Excellent fast service for check-in. The distances are very small on the airport. Also the trains are close by (less than 5 minutes walk from passport control, which is only a couple of minutes from the gate). Check in is possible up to 20 minutes prior to departure.


LONDON CITY AIRPORT customer review :  8 May 2010 by S Smith   (UK)

Customer Rating :  4/5

4 Star Rating   

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LCY to Antwerp and back this week. Substantial improvement over the last month - extra capacity on security meant I was airside in a matter of minutes. Coming back baggage was on the belt when we got there. Even UK Border agency have shown some progress in separating EU from non EU passengers which speeded things up, however half the desks were still unmanned. I suppose that's the public sector for you.


LONDON CITY AIRPORT customer review :  8 May 2010 by Rob Boyce   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived on delayed flight from Frankfurt, very quickly through passport control with four positions open. Luggage also quickly delivered, and outside the airport within twelve minutes of touching down.


LONDON CITY AIRPORT customer review :  4 May 2010 by W Howell   (UK)

Customer Rating :  3/5

3 Star Rating   

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For me very convenient, but how the service has declined. Long lines for security with staff who are disinterested. What is the point of a 10 minute check-in when security takes 30 minutes. Arrival not much better as Border Agency staff always seem surprised that an aircraft has arrived. Departure lounge much improved but do not expect a meal before 12.30 on Sunday. The restaurants are not open!


LONDON CITY AIRPORT customer review :  28 March 2010 by S Smith   (UK)

Customer Rating :  2/5

2 Star Rating   

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Arrived at LCY from Antwerp. Long (and I mean long!) queue at immigration due once again only 3 of 6 desks being manned. When coupled with the increasing chaos at departures I'm increasingly looking to avoid LCY and use Gatwick instead.


LONDON CITY AIRPORT customer review :  19 February 2010 by Philip Keating   (UK)

Customer Rating :  4/5

4 Star Rating   

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I only arrived at this airport. The connection with the Dockland Railway was good. The best bit for me was the arriving as we flew over the Tower of London and O2 Arena you have a spectacular view of London which you do not get at Heathrow


LONDON CITY AIRPORT customer review :  16 February 2010 by C Stephenson   (Isle of Man)

Customer Rating :  4/5

4 Star Rating   

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Second visit to LCY this year, and after the horrendous queuing last time I made sure that we arrived well in advance of check-in time. But I guess that it was a much less busy time of day (early afternoon), as there were no queues and we breezed through security. This left quite a long time sitting in the departure lounge, which is a pleasant place with a small number of shops. Anticipating problems, we'd eaten before check-in so the restaurants were of little use. If you're not subjected to excessive queuing, the airport is very good.


LONDON CITY AIRPORT customer review :  15 February 2010 by Miles Canne   (Spain)

Customer Rating :  4/5

4 Star Rating   

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City airport seems to be outgrowing itself. No problems at bag drop, but queue for security snakes all round the place and into one of the landside restaurants. And limited airside seating and facilities, for the number of passengers using the airport at peak times. Very courteous security staff. Comfortable gate lounges.


LONDON CITY AIRPORT customer review :  13 February 2010 by J Kemp   (France)

Customer Rating :  1/5

1 Star Rating   

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This airport has completely gone down the pan. Queues for security clearance snake around the check-in area, and just finding the starting point is a challenge. Airport staff mill around the snake dancing passengers, shouting out the destinations of flights which are about to depart. Once a flight is flagged as "boarding" on the monitor, passengers are permitted to step out of the queue and head directly upstairs for screening - what's the use of arriving ahead of time and queuing up knowing that you'll be able to jump the crowd when your flight is called. Once through a security clearance which is a total circus, passengers are offered a free chocolate bar as a peace offering - really? The stress level of passengers are off the charts by the time they get through the most annoying queuing system on the planet, and trying to placate them with candy, as one would with children, is absolutely idiotic if not insulting. I am sure passengers would prefer to find the City Airport that used to exist, sans le chocolat, rather than the carnival it has become.


LONDON CITY AIRPORT customer review :  10 February 2010 by Simon Smith   (UK)

Customer Rating :  3/5

3 Star Rating   

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LCY to ANR. Horrendous queues for security back to the escalator although to be fair they did keep moving. Took about 30 mins from check in. They were trying to bring forward people with departing flights although this really just was an airport person standing in the corner shouting. My mood was partly improved by the free chocolate bars and coffee vouchers handed out. Departed gate 1, this has seen much better days.


LONDON CITY AIRPORT customer review :  6 February 2010 by Ross Clark   (UK)

Customer Rating :  4/5

4 Star Rating   

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LCY-EDI on AF 3rd February. At 1600, no problems at all with queuing; at 1700 still seats available in the main lounge. Security was ten minutes and could have been less. The airport's website is now acknowledging that they have problems here; they are now a victim of their own success. The new gates, 21-24, have far more space while you have the last wait for your flight, than what the older gates do.


LONDON CITY AIRPORT customer review :  1 February 2010 by Paul Bews   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Queues on 28th January 17.00-19.00 Horrendous! Just made my flight. Was the same the previous week. Shall be seeking alternatives if this continues.


LONDON CITY AIRPORT customer review :  21 January 2010 by L O'Connell   (UK)

Customer Rating :  2/5

2 Star Rating   

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The queues at London City were beyond ridiculous today, no idea what was going on. It took almost an hour to get through security and that was only because we were allowed through more quickly once our flight got to final call. The staff helping with the queues were strict (quite rightly) about people trying to skip though. The security staff were poor, I have never had a bag search like it, rifling through my paperwork page-by-page and inspecting my clothes in quite a humiliating way. I'm all for enhanced security, but this is not the way to do it.




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