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London City Airport Passenger Reviews and London City Airport Customer opinions
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LONDON CITY AIRPORT customer review : 25 February 2013 by H Thorpe (UK) |
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Rating : 6/10 |  |
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Recommended |  |
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Well, all of City's time-saving ideas are a great idea in theory - but be warned, they don't always work in
practice! Having had a good experience flying from London City a few months ago, I decided to use it again
today. I arrived an hour before my flight which to be fair was my own fault, but I was assured by the staff at
City that I would have no problem catching my flight. I only just made it with seconds to spare! There was a
queue for bag drop (online check-in saves no time), a queue for security, and then they decided to test my
liquids for explosives! City is still a cut above the other London airports but don't believe their claims that
you can turn up 15 minutes before your flight and still make it.
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LONDON CITY AIRPORT customer review : 24 September 2012 by T Rush (UK) |
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Rating : 1/10 |  |
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Cleanliness | |
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Recommended |  |
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I fly 3 or 4 times a month and used LCY for the first time this week. Never again. It was over crowded, the
only place to sit down in departures was a restaurant that charged me £32 for a plate of pasta and two
beers. On the return flight the queue for passport control was just ridiculous, we stood still for around half
an hour just inside the terminal after getting off the plane. Luggage reclaim was chaos, and there were
announcements apologising for taking people's bags off due to high volumes. Come on LCY, if the
infrastructure clearly can't handle this number of passengers then you shouldn't have so many flights. I will
never fly from here again.
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LONDON CITY AIRPORT customer review : 31 August 2012 by A Wisdell (UK) |
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Rating : 10/10 |  |
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Cleanliness |  |
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Recommended | |
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Everything about this airport is wonderful - small and perfectly formed. Check-in a breeze, BA lounge small
but more than sufficient. Staff excellent, helpful and services appropriate for time of day. What more can one
say.
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LONDON CITY AIRPORT customer review : 31 August 2012 by N Barnsley (Spain) |
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Rating : 9/10 |  |
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Recommended | |
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Very convenient for central London. Compact and easy to get around. Extremely efficient and friendly staff,
especially at border control.
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LONDON CITY AIRPORT customer review : 9 April 2012 by G Chapman (UK) |
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Rating : 8/10 |  |
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Recommended | |
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Travelled through London City, outward 28th March, inbound 4th April. Wouldn't like it to get much bigger but
certainly retains that different atmosphere that sets it apart from others. Full marks to Borders Control on our
return: speedy, efficient and cheerful. Would appreciate somewhere decent to eat before going through
security: we arrived back during rush hour and would have been happy to sit and eat before travelling home.
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LONDON CITY AIRPORT customer review : 19 March 2012 by Yevheniy Kahanovych (Ukraine) |
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Rating : 9/10 | |
Queuing | |
Cleanliness | |
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Recommended | |
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LCY to Nice on BA Citiflyer. Arrived for check-in 50 minutes before flight. Check-in was crowded as several
flights were departing at the same time. Security search was efficient and took 10 minutes to wait in line.
Departure lounge is compact, but nice and not overcrowded. At the gate seating is not sufficient, but waiting
time no longer than 10 minutes. Overall nice and efficient.
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LONDON CITY AIRPORT customer review : 25 February 2012 by Brian Richards (Gibraltar) |
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Rating : 5/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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I flew through London City with BA to Malaga earlier today. The airport both landside and airside has
undergone many changes over the last couple of years with shopping and catering facilities much improved.
My one gripe is security check which has to be the most onerous of any European airport I have travelled
through in the last few years. The 'pat down' was almost intrusive and obviously excessive, so much so that I
felt very uncomfortable. LHR and LGW seem to have got it right. London City has gone overboard and the
experience will make me avoid the airport in future.
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LONDON CITY AIRPORT customer review : 30 July 2011 by David Merritt (UK)
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Customer Rating : 5/5 |
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Isle or Man return, same day. London City has improved in so many ways over the last year or so - especially
security and the ability to scan your boarding card to get access. Catering airside is great, but rather lacking
landside. Departed and returned in rush hour and found everyone coping very well with the serious rush of people
going through.
LONDON CITY AIRPORT customer review : 30 June 2011 by B Reed (UK)
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Customer Rating : 4/5 |
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LCY-JFK. Easy access to the Airport either via underground or road. Airport's small size means distances, even to
Gates 20-24 (the furthest) are minuscule compared with T5 or Gatwick's South Terminal. Only slight gripe I could
have is with security, which seemed ridiculously slow given manning levels. 30 minutes to process 20 passengers. I
can only presume the staff, like the machines, were having mechanical issues!
LONDON CITY AIRPORT customer review : 26 June 2011 by B J Hodge (UK)
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Customer Rating : 2/5 |
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Having checked in at Edinburgh and onwards from LCY-Faro, we bought water. Unfortunately it would appear that the
security at LCY don't trust the people at EDI to do a proper security check as we had to do it all over again, and,
much to the amusement of the security staff, discard the water. We also got absolutely soaked in a torrential downpour,
there being no shelter between aircraft and gate, again much to the amusement of the ground staff. A great way to start
a journey - soaked to the skin. Then we had to endure a 1 hr delay because standby pax bags had been loaded prematurely
and had to be manually recovered when there was no room on the aircraft for the pax. That's why they are called standby!
We weren't there long enough to comment on queuing, cleanliness and facilities as we merely walked in a very large circuit
and eventually reboarded the aircraft we had arrived on. We rate them poor as we have to say something.
LONDON CITY AIRPORT customer review : 11 October 2010 by B Smith (Spain)
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Customer Rating : 4/5 |
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In and out of LCY last month. Passport check something of a lottery - if a couple of flights
come in together you'll be there a while, as UK Border Agency don't seem to work to demand.
Security outbound rather more friendly this time round than on previous occasions - possibly
as some kind of audit appeared to be going on!
LONDON CITY AIRPORT customer review : 22 September 2010 by D Silverstone (USA)
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Customer Rating : 3/5 |
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It's small, which meant a quick trip through check-in and security for me, but little in the
way of available services. Also, a long walk to the gate for such a small airport - some
gates are very close to the entry, but others are a bit of a hike. All in all, a good small
airport with excellent connections on the continent.
LONDON CITY AIRPORT customer review : 14 July 2010 by Sebastiaan de Groot (Netherlands)
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Customer Rating : 5/5 |
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A very attractive airport, due to the small size, and closest to London. Excellent fast
service for check-in. The distances are very small on the airport. Also the trains are close
by (less than 5 minutes walk from passport control, which is only a couple of minutes from the
gate). Check in is possible up to 20 minutes prior to departure.
LONDON CITY AIRPORT customer review : 8 May 2010 by S Smith (UK)
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Customer Rating : 4/5 |
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LCY to Antwerp and back this week. Substantial improvement over the last month - extra
capacity on security meant I was airside in a matter of minutes. Coming back baggage was on
the belt when we got there. Even UK Border agency have shown some progress in separating EU
from non EU passengers which speeded things up, however half the desks were still unmanned. I
suppose that's the public sector for you.
LONDON CITY AIRPORT customer review : 8 May 2010 by Rob Boyce (UK)
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Customer Rating : 5/5 |
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Arrived on delayed flight from Frankfurt, very quickly through passport control with four
positions open. Luggage also quickly delivered, and outside the airport within twelve minutes
of touching down.
LONDON CITY AIRPORT customer review : 4 May 2010 by W Howell (UK)
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Customer Rating : 3/5 |
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For me very convenient, but how the service has declined. Long lines for security with staff
who are disinterested. What is the point of a 10 minute check-in when security takes 30
minutes. Arrival not much better as Border Agency staff always seem surprised that an aircraft
has arrived. Departure lounge much improved but do not expect a meal before 12.30 on Sunday.
The restaurants are not open!
LONDON CITY AIRPORT customer review : 28 March 2010 by S Smith (UK)
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Customer Rating : 2/5 |
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Arrived at LCY from Antwerp. Long (and I mean long!) queue at immigration due once again only
3 of 6 desks being manned. When coupled with the increasing chaos at departures I'm
increasingly looking to avoid LCY and use Gatwick instead.
LONDON CITY AIRPORT customer review : 19 February 2010 by Philip Keating (UK)
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Customer Rating : 4/5 |
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I only arrived at this airport. The connection with the Dockland Railway was good. The best
bit for me was the arriving as we flew over the Tower of London and O2 Arena you have a
spectacular view of London which you do not get at Heathrow
LONDON CITY AIRPORT customer review : 16 February 2010 by C Stephenson (Isle of Man)
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Customer Rating : 4/5 |
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Second visit to LCY this year, and after the horrendous queuing last time I made sure that we
arrived well in advance of check-in time. But I guess that it was a much less busy time of day
(early afternoon), as there were no queues and we breezed through security. This left quite a
long time sitting in the departure lounge, which is a pleasant place with a small number of
shops. Anticipating problems, we'd eaten before check-in so the restaurants were of little
use. If you're not subjected to excessive queuing, the airport is very good.
LONDON CITY AIRPORT customer review : 15 February 2010 by Miles Canne (Spain)
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Customer Rating : 4/5 |
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City airport seems to be outgrowing itself. No problems at bag drop, but queue for security
snakes all round the place and into one of the landside restaurants. And limited airside
seating and facilities, for the number of passengers using the airport at peak times. Very
courteous security staff. Comfortable gate lounges.
LONDON CITY AIRPORT customer review : 13 February 2010 by J Kemp (France)
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Customer Rating : 1/5 |
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This airport has completely gone down the pan. Queues for security clearance snake around the
check-in area, and just finding the starting point is a challenge. Airport staff mill around
the snake dancing passengers, shouting out the destinations of flights which are about to
depart. Once a flight is flagged as "boarding" on the monitor, passengers are permitted to
step out of the queue and head directly upstairs for screening - what's the use of arriving
ahead of time and queuing up knowing that you'll be able to jump the crowd when your flight is
called. Once through a security clearance which is a total circus, passengers are offered a
free chocolate bar as a peace offering - really? The stress level of passengers are off the
charts by the time they get through the most annoying queuing system on the planet, and trying
to placate them with candy, as one would with children, is absolutely idiotic if not
insulting. I am sure passengers would prefer to find the City Airport that used to exist,
sans le chocolat, rather than the carnival it has become.
LONDON CITY AIRPORT customer review : 10 February 2010 by Simon Smith (UK)
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Customer Rating : 3/5 |
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LCY to ANR. Horrendous queues for security back to the escalator although to be fair they did
keep moving. Took about 30 mins from check in. They were trying to bring forward people with
departing flights although this really just was an airport person standing in the corner
shouting. My mood was partly improved by the free chocolate bars and coffee vouchers handed
out. Departed gate 1, this has seen much better days.
LONDON CITY AIRPORT customer review : 6 February 2010 by Ross Clark (UK)
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Customer Rating : 4/5 |
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LCY-EDI on AF 3rd February. At 1600, no problems at all with queuing; at 1700 still seats
available in the main lounge. Security was ten minutes and could have been less. The airport's
website is now acknowledging that they have problems here; they are now a victim of their own
success. The new gates, 21-24, have far more space while you have the last wait for your
flight, than what the older gates do.
LONDON CITY AIRPORT customer review : 1 February 2010 by Paul Bews (Netherlands)
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Customer Rating : 2/5 |
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Queues on 28th January 17.00-19.00 Horrendous! Just made my flight. Was the same the
previous week. Shall be seeking alternatives if this continues.
LONDON CITY AIRPORT customer review : 21 January 2010 by L O'Connell (UK)
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Customer Rating : 2/5 |
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The queues at London City were beyond ridiculous today, no idea what was going on. It took
almost an hour to get through security and that was only because we were allowed through more
quickly once our flight got to final call. The staff helping with the queues were strict
(quite rightly) about people trying to skip though. The security staff were poor, I have never
had a bag search like it, rifling through my paperwork page-by-page and inspecting my clothes
in quite a humiliating way. I'm all for enhanced security, but this is not the way to do it.
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