LONDON CITY AIRPORT  Passenger Reviews and Customer opinions

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LONDON CITY AIRPORT customer review :  19 February 2010 by Philip Keating   (UK)

Customer Rating :  4/5

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I only arrived at this airport. The connection with the Dockland Railway was good. The best bit for me was the arriving as we flew over the Tower of London and O2 Arena you have a spectacular view of London which you do not get at Heathrow

LONDON CITY AIRPORT customer review :  16 February 2010 by C Stephenson   (Isle of Man)

Customer Rating :  4/5

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Second visit to LCY this year, and after the horrendous queuing last time I made sure that we arrived well in advance of check-in time. But I guess that it was a much less busy time of day (early afternoon), as there were no queues and we breezed through security. This left quite a long time sitting in the departure lounge, which is a pleasant place with a small number of shops. Anticipating problems, we'd eaten before check-in so the restaurants were of little use. If you're not subjected to excessive queuing, the airport is very good.

LONDON CITY AIRPORT customer review :  15 February 2010 by Miles Canne   (Spain)

Customer Rating :  4/5

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City airport seems to be outgrowing itself. No problems at bag drop, but queue for security snakes all round the place and into one of the landside restaurants. And limited airside seating and facilities, for the number of passengers using the airport at peak times. Very courteous security staff. Comfortable gate lounges.

LONDON CITY AIRPORT customer review :  13 February 2010 by J Kemp   (France)

Customer Rating :  1/5

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This airport has completely gone down the pan. Queues for security clearance snake around the check-in area, and just finding the starting point is a challenge. Airport staff mill around the snake dancing passengers, shouting out the destinations of flights which are about to depart. Once a flight is flagged as "boarding" on the monitor, passengers are permitted to step out of the queue and head directly upstairs for screening - what's the use of arriving ahead of time and queuing up knowing that you'll be able to jump the crowd when your flight is called. Once through a security clearance which is a total circus, passengers are offered a free chocolate bar as a peace offering - really? The stress level of passengers are off the charts by the time they get through the most annoying queuing system on the planet, and trying to placate them with candy, as one would with children, is absolutely idiotic if not insulting. I am sure passengers would prefer to find the City Airport that used to exist, sans le chocolat, rather than the carnival it has become.

LONDON CITY AIRPORT customer review :  10 February 2010 by Simon Smith   (UK)

Customer Rating :  3/5

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LCY to ANR. Horrendous queues for security back to the escalator although to be fair they did keep moving. Took about 30 mins from check in. They were trying to bring forward people with departing flights although this really just was an airport person standing in the corner shouting. My mood was partly improved by the free chocolate bars and coffee vouchers handed out. Departed gate 1, this has seen much better days.

LONDON CITY AIRPORT customer review :  6 February 2010 by Ross Clark   (UK)

Customer Rating :  4/5

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LCY-EDI on AF 3rd February. At 1600, no problems at all with queuing; at 1700 still seats available in the main lounge. Security was ten minutes and could have been less. The airport's website is now acknowledging that they have problems here; they are now a victim of their own success. The new gates, 21-24, have far more space while you have the last wait for your flight, than what the older gates do.

LONDON CITY AIRPORT customer review :  1 February 2010 by Paul Bews   (Netherlands)

Customer Rating :  2/5

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Queues on 28th January 17.00-19.00 Horrendous! Just made my flight. Was the same the previous week. Shall be seeking alternatives if this continues.

LONDON CITY AIRPORT customer review :  21 January 2010 by L O'Connell   (UK)

Customer Rating :  2/5

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The queues at London City were beyond ridiculous today, no idea what was going on. It took almost an hour to get through security and that was only because we were allowed through more quickly once our flight got to final call. The staff helping with the queues were strict (quite rightly) about people trying to skip though. The security staff were poor, I have never had a bag search like it, rifling through my paperwork page-by-page and inspecting my clothes in quite a humiliating way. I'm all for enhanced security, but this is not the way to do it.

LONDON CITY AIRPORT customer review :  21 January 2010 by C Stephenson   (Isle of Man)

Customer Rating :  2/5

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I was lucky at this airport when I arrived for a flight to the Isle of Man. Lucky because I'd decided to turn up early (2 hours before departure) so that I'd have time to get a meal before departure. If I'd left it any later I'd have been queuing for Departures for more than the 55 minutes it took me and wouldn't even have had time for a quick snack. Clearly the airport is overwhelmed with the number of flights leaving on a Tuesday evening in January. Although staff were employed to help move the queue along and ensure that people who were on a final call were moved to the front, the queue snaked up and down the upper floor, then down the steps and into the check-in area (I couldn't see the end of the queue as it was growing all the time). Most people seemed to be flying to European destinations and were bemused by the chaos. Airport staff admitted that it was sheer number of passengers causing the problem, which tells me that there is something basic wrong with this airport. It should be able to cope with all scheduled flights, not just those at less busy times.

LONDON CITY AIRPORT customer review :  13 January 2010 by David Merritt   (UK)

Customer Rating :  5/5

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A great airport with investment in making it work well all of the time. Almost every visit something has changed as they seek to use every square foot to it's best use. Best reached by public transport as car parking costs lots. Arrive early for morning departures and enjoy a great breakfast.

LONDON CITY AIRPORT customer review :  20 December 2009 by S Smith   (UK)

Customer Rating :  2/5

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LCY to Antwerp return. Very overrated experience. Long queues at security in a small, claustrophobic area. Flight was called to gate 2B but staff had omitted to change the previous flight (Nantes) causing confusion. Passengers herded onto a bus in zero temperatures where we all stood for 10 mins waiting for the last stray passengers, and the bus then took 15 mins to travel 100 meters due to stops and starts for aircraft movements. On return only one of 6 Border desks was manned. In fact very little positive to say.

LONDON CITY AIRPORT customer review :  17 December 2009 by Mark Fleming   (UK)

Customer Rating :  1/5

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Having read previous reviews I would agree that coming in to London City was fine but the same can't be said for going out. Check in is OK but you could see confused people trying to work out what to do. We were waiting on a flight to Edinburgh which when we sat down in the lounge showed as "wait in lounge" on the arrival/departure board. It then announced a slight delay of around 15 mins but still advised to wait in the lounge. As the time due to depart approached the message remained the same. Suddenly out of the blue the message read "Boarding at gate 6". When you are travelling with young children you simply do not need this kind of thing. Harassed and upset we headed for the gate as quickly as possible to find that we were neither at gate 6 nor boarding. We were at gate 5 and the plane was nowhere near boarding. Another reason why I will be reluctant to use this airport in future is the DLR. When we arrived on a Saturday it wasn't working. A bus service replaces it but does not seem to go any further than Canary Wharf. We decided to take it to Canning Town then take the Jubilee line into town but again, travelling with children, this is not convenient. But be warned - a local chap told me that the DLR is never on at the weekend as they are lengthening stations and doing various jobs for the upcoming Olympic Games, so be warned if you intend to come to this area.

LONDON CITY AIRPORT customer review :  1 December 2009 by David Gordon   (Denmark)

Customer Rating :  2/5

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The present situation with check-in and security is very bad - long shuffling queues at peak times. The airport claim this is because more people are using online check in and more people are arriving by train. This sounds improbable. More likely is that they just did not plan for passenger flows at the time of their recent expansion. Going through security this morning made Heathrow look good.

LONDON CITY AIRPORT customer review :  24 November 2009 by Trevor Neary   (UK)

Customer Rating :  3/5

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I use London City Airport due to the normal speed of travel through the airport. However recently there have been major queues to get through the security check. Last week it took me almost a hour at 07.45 and on my return (19.11.09), I landed at 18.00 and as was leaving the airport, the queue for security extended out of the building!

LONDON CITY AIRPORT customer review : 13 October 2009 by A Hijmans

Customer Rating : 3/5

I think the praise for LCY proximity to London's city centre is overrated. It's still a long ride away on the DLR, never mind the fact that only one out of every four trains goes to LCY. Apart from that, LCY is an efficient airport and friendly staff also help.

LONDON CITY AIRPORT customer review : 25 September 2009 by N Farrow

Customer Rating : 5/5

LCY to AMS and back. Perfect airport for short business trips to Europe and also for connecting on to an AF/KLM or LH flight at the usual hubs. The real benefit is being able to get from aircraft to taxi in 5 minutes on the return journey. I dont know anyone who enjoys spending an hour getting through LHR.

LONDON CITY AIRPORT customer review : 23 June 2009 by Peter Cullen

Customer Rating : 3/5

The first time I have used London City for about 10 years. The airport is excellent as others have said, small, very fast processing both in and out. However, the cost of the car park is truly breath-taking (£74 for 36 hours - over a weekend). OK, if you live in central London or Docklands there is the cheap DLR alternative, but I don't and there appears to be no 'park and ride' alternative. Nice airport, but at a price which just made me feel ripped-off (we are not all merchant bankers).

LONDON CITY AIRPORT customer review : 27 April 2009 : by A Gabbai

Customer Rating : 5/5

I have used LCY numerous times over the past six months on the LCY-ZRH route. It is a great airport built for quick check-in on the way out and quick pasport control on the way in. The staff seem to be well trained and understand that this is a businessman's airport. A pleasure to fly in and out of.

LONDON CITY AIRPORT customer review : 15 April 2009 : by Simon Welch

Customer Rating : 5/5

A great little airport. It is small, easy to find your way around and now easier than ever to get to. Any airport where it takes 90 seconds to get from plane seat to taxi gets my vote!

LONDON CITY AIRPORT customer review : 14 April 2009 : by N Barnsley

Customer Rating : 5/5

A great airport! Only twenty minutes from landing to DLR and then another twenty into central London. Luggage waiting on the belt, polite and efficient staff at passport control. Well signed, easy to navigate and short walking distances.

LONDON CITY AIRPORT customer review : 6 April 2009 : by A Patel

Customer Rating : 5/5

Having used this airport a few times I always have had really pleasant flight in and out of city airport. Seeing they are upgrading the airport now, it would make a travel from this airport very pleasant. It is small, and well managed airport, and all basic facilities are in place, and the place is easy to navigate, and staff were friendly.