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LAX Los Angeles International Airport Passenger Reviews and Customer opinions

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Los Angeles LAX Airport
4.3 out of 10  4.3 out of 10
316 reviews

 



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LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 October 2014 by P Snowdon    (Canada)

Rating : 2/10

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Recommended

Hardly an international airport. Dingy departures lounge with minimal dining options or shopping. The duty free shop is a joke. I got much cheaper options at the grocery store on way to airport. The newsagent also had minimal offerings so I was glad I brought a book earlier. Avoid.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  6 October 2014 by Derek Salter    (South Africa)

Rating : 10/10

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Recommended

Wonderful experience. Was dreading given some reviews, used the Tom Bradley International terminal. Easy check in - spacious and friendly staff. No lines for security or passport control so v quick and staff again helpful and pleasant. The terminal is v spacious with good facilities and plenty of space at gate areas with good boarding control. Highly recommended if this is how it is on a regular basis.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  6 October 2014 by Cynthia Henderson    (USA)

Rating : 0/10

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Recommended

Got off my Japan Airlines flight from Tokyo and got a rude shock. Tokyo is easily larger than LA and everything runs smoothly even for people who don't speak Japanese. What an illogical mess welcomes international travelers at LAX! A very long walk and long wait to pick up baggage for customs, but that I could understand. However, you have to literally go outside to renter the terminal and the signs are not clear. Thankfully we found some people along the way to point us in the right direction. A long wait to go through security and finally we found someone who could give us a gate number for our flight to Albuquerque (sometimes flights don't make it onto the departures board we are told.). With relief we made the trek for our gate at last - not! The "gate" led to an escalator that was out of service and from there a wait for the shuttle to another terminal, our flight still not on the board. This airport is a disgrace to our country.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  16 August 2014 by Philip McConnell    (Australia)

Rating : 9/10

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Recommended

Tom Bradley international Terminal. My goodness what a change! Inbound from SYD it took me 22 minutes from aircraft to street, including my baggage. admittedly a quiet arrivals time (10.30am) but the immigration officer was actually friendly. Departing on Virgin Australia the initial impression landside was that no great change had taken place and the TSA screening was relatively slow. But once airside - you are greeted by an amazing video/mural wall and then a huge retail area. Plenty of good and fairly well-priced food at the food courts but an overpriced steakhouse serving extremely salty steaks. Longish walks to the gates. But overall what a change from the old building!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 August 2014 by Matthew Zhang    (USA)

Rating : 4/10

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Recommended

I flew from LBB-DFW-LAX-YVR-PEK. The AA Terminal, Terminal 4 is clean and has good food and retail options. One major problem is that it takes a long time just to get from one terminal to another. In order to save time, we had to walk through a parking garage to reach Air Canada Terminal 2, there are no buses that shuttle people from terminal to terminal. The security and check in lines are very slow, the Air Canada terminal was clean and had good facilities, not a good airport if you have to fly different airlines.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 August 2014 by C Gough    (UK)

Rating : 1/10

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Recommended

Flew out of Terminal 2 of LAX and cannot believe how poor this airport is. As a major point of entry to the USA I was expecting so much more. The building is a mess and the facilities almost none existent. LA needs to do much better, build a new airport.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 August 2014 by G Carbone    (USA)

Rating : 0/10

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Recommended

I hope to never see this airport again, it is shameful! Had 1.5 hours between connecting flights, but customs was ridiculously slow, not anywhere near enough agents for the volume of people! Then to rebook baggage and go through security, we missed our flight - who didn't see that coming! Security only had one TSA agent working until they finally called another - 2 people. To top it all off, no one anywhere had a sense of urgency in this whole airport. After leaving SFO to Narita and then Okinawa and then back again only to have the problem here.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  28 July 2014 by Karl Parkes    (Australia)

Rating : 0/10

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Recommended

Into LAX July 2nd from SYD and out on July 17th. Both times through Tom Bradley Int, terminal. I can only describe this airport as chaos. The immigration hall is just too small for international arrivals and the officer I responded to was obviously bored to death and uninterested. Also, seeing everyone carrying guns was formidable to me .There are sections of the interior which are unfinished with exposed beams, lack of ceilings etc. Couldn't they finish it before opening to the public? Then you go outside to the street area and again, total chaos. If this is the way that the US runs an airport then god help us.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  28 July 2014 by R Sim    (USA)

Rating : 0/10

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Recommended

By far the worst international airport I've been to. Firstly, current renovation has closed all venues outside of terminals. So for people who expect to spend last few minutes with family members who are leaving the country. Well LAX offers none. LAX is aged and well due for a replacement. This airport should have been replaced with a brand new one. However, voters decided to spend money elsewhere and keep the old airport with its ageing problems. Unfriendly staff, and police everywhere. Not for safety, but to enforce tickets. Last month I was pulled over by airport police for running a red light in LAX, which I strongly dispute. There's whole lot of chaos going on in this airport, and cops are out there looking to give out tickets to citizens welcoming foreign guests. Stepping on a break to avoid a ticket in this chaos would result in multi-vehicle crash. So just be aware cops will pull citizens over while turning a blind eye to buses and taxis committing all types of violation. It's such a shame that this is the best California can offer to visitors, but it's a clear sight of our state's financial reality. We are too poor to build a new one, so we continue patch up work and continue our distorted government spending.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 July 2014 by C Clark    (USA)

Rating : 6/10

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Recommended

The only times we hit LAX are on the way to or from Australia or New Zealand. Customs and immigration here are, as others note, often agony. In 26 years I remember one decent experience. I'm on my way to Sydney now after arriving from London and dread leaving the very comfortable and nicely equipped Star Alliance lounge in the new building. The showers are nicely done, very similar to those in Auckland. I have to head over to United in the smelly, dirty Terminal 7 building at which I arrived. LAX ranks overall as one of the most depressing and inefficient major airports in America.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  4 July 2014 by D Knight    (USA)

Rating : 0/10

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Recommended

Worst airport! I travel through LAX several times a year, and every experience is terrible. The terminals are dirty, old, unorganized, and falling apart. The lines are always ridiculously long with a confused crowd everywhere. The airport lacks significant shops, restaurants, and seating. Thus, I find myself sitting on their disgusting floor waiting for my flight. The staff are almost always unpleasant and yelling at you. Parking is conveniently located to the airport, of course getting from the parking lot to the airport is a hassle. LAX is the most disgusting airport I've ever been to, much worse than those in North Africa and other third world countries I have visited.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  4 June 2014 by S Zimmerman    (USA)

Rating : 0/10

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Recommended

Arrived on Air NZ from LHR London. Long flights very tired. I totally understand the need for security but this was ridiculous. Some lady barking orders at everyone. Crowd of confused passengers. The line for US permanent residents was so long it felt like a cattle market. The line for other passports went quickly. It took us ages to get to the desk. People ahead of us were questioned and taken out of line, we were tired. When we got to the desk it was fast thank goodness. Please improve this.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 May 2014 by J Jonson    (Australia)

Rating : 0/10

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Recommended

LAX Customs was an absolute failure on a recent visit. There was a very long line for returning US Citizens, yet the agents elected to have only one booth open to service the line. There seemed to be very little management going on, with other smaller lines having up to 4 agents servicing them. The body language and demeanour of the agents seemed to be very rude. It was not apparent why they would switch, but one might be inclined to deduce that it was some sort of protest for 'under-staffing' which they have complained about in the past. I disagree. The employees in this sector need a shake-up. I suggest getting in professionals who are willing to earn the money they are paid.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  4 May 2014 by L Sean    (Australia)

Rating : 2/10

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Recommended

This airport is an absolute mess. Arriving was only my flight (full 777) from Auckland and a small Embraer from Mexico City and the line was ridiculous. Only 4 counters open and being an American airport, they question everyone quite comprehensively. Once you have gone through immigration, customs was a breeze but when you exit the airport and go to the 'taxi rank' there are none. We waited 20 minutes for a taxi. Nowhere in the world have I waiting more than a minute for a taxi at an airport! The sheet of paper that the taxi assigner gave me had approximate prices on it. And aren't they grossly inaccurate! We travelled to Hollywood. Bearing in mind we arrived on a Sunday about lunch time so there was no traffic. The sheet said $50-$60 approx. to Hollywood. The cab ride was $100 with the tip. I'd hate to see the fare on a day with traffic. Not looking forward to my trip home!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 April 2014 by A Sung    (USA)

Rating : 0/10

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Recommended

I returned home to Los Angeles today from Japan and was extremely embarrassed to see how rude and unwelcoming the staff were at LAX international airport. I've had the privilege of traveling to Korea, Japan, and China in which all staff members of these aforementioned airports were extremely welcoming and equally helpful to their own citizens as well as visitors like myself who did not speak a word of their language. I was appalled to witness such an immense contrast- customer service here in LAX is non-existent. The staff members were rude and demeaning. I was randomly chosen to go through customs baggage search along with about 20 others and was directed to wait in line B. There were many tourists there who obviously did not speak or understand English. The officer in charge of customs search in line B was demeaning and obnoxious to these visitors who did not speak a word of English, screaming at them instead of providing clear instructions and assistance. It's a shame to come home to such uncultured, ill-mannered staff here at LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 April 2014 by David Lee    (USA)

Rating : 0/10

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Recommended

It took 5 hours for my in-laws to get through immigration after landing. Many others on their flight experienced the same wait. I've come to expect 2-3 hours on average when arriving at TBIT, but this is beyond belief. Someone at CBP needs to be held accountable.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 April 2014 by P Bischoff    (Turkey)

Rating : 10/10

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Recommended

Arrived and departed at the new Tom Bradley terminal with British Airways, arrival was easy and got through immigration within 20 minutes, customs took a little more because of a queue of passengers from a Philippines Airlines flight with tons of boxes to scan, but overall was out within 40 minutes. This terminal is light years of anything I have encountered in the US so far and although it is just a building it seems to have a positive effect on anyone working in it too; from immigration, check-in, customs, TSA, duty free or anyone else you would meet, everyone was very friendly and efficient. Comparing my departure from LAX with my previous one at JFK terminal 2 last year is like comparing paradise with North Korea!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 April 2014 by H Oberbeckmann    (Germany)

Rating : 7/10

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Recommended

The Airport was crowded and the sign-posting was a little bit confusing due to construction works at our terminal. This was also the reason for long lines and noise inside the building. Security Control was fast and there are a lot of restaurants and shops inside the security area.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  31 March 2014 by Christina Fitzpatrick    (France)

Rating : 0/10

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Recommended

We travelled as disabled passengers into and out of LAX during the last month. Appalling is almost too enthusiastic for the treatment we experienced. It took almost 3 hours after landing to pass through immigration. Apparently Friday is a bad day! Constant calls for Chinese or other Asian speakers to come forward because transit passengers were about to lose their flights meant that groups of these passengers were brought to the front of the waiting queues time after time. Having endured the queues at immigration there was a further hour of queuing with the luggage just to get out of the airport through a further checkpoint. This is just not acceptable, especially as we are unable to stand for long periods! No explanation is ever given. We will be avoiding LAX if at all possible in future - this is not the image which a major city hub should want to project. If 50+ immigration desks are insufficient, something is going badly wrong.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  27 March 2014 by R Mos    (New Zealand)

Rating : 5/10

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Recommended

I am adding to my initial review "Atrocious experience at the International transfer area". I flew back to NZ and this time the experience was completely different - courteous, professional staff: I was very pleased. From my point of view, the problem seems to lie with staff (excluding custom agents) from LAX International-arrivals. The experience upon arrival to US from the Pacific area is horrible - outrageously rude, obstructive staff. Pity it projects such an abysmal image on LAX when staff from other terminals are so professional and polite. Because of my negative experience with LAX international, I am downgrading my overall experience from 8 to 5.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 March 2014 by F Bazan    (USA)

Rating : 0/10

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Recommended

Terrible attention by immigration officers. Made us wait an unnecessarily long time while chatting and taking an extra long time in "cleaning" their screens and keyboards. No consideration for elderly people, tired children, etc. Same long lines at customs, very bad service - terrible.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 March 2014 by R Mor    (New Zealand)

Rating : 1/10

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Recommended

Atrocious service at the International transfer area. As a NZ citizen I planned to travel to Chicago. I submitted an online form 4 days before boarding. I disclosed the fact that 15 years ago I was denied a visa from my native country but was allowed to enter the US twice after that. I arrived at 'International arrivals' in LA, they refused to let me go further and sent me to an 'immigration review'. The 'immigration officer' apologised for the inconvenience saying it was a mistake and I should have been allowed to enter straight away. From my point of view, I had no problems found the entire process to be appropriate. But that was my only positive experience from Terminal 2. I waited at immigration clearance post for 40 minutes, despite my pleas that I was about to lose my flight to Chicago. Two persons that arrived after me and had no transit flights were given priority. The woman who was co-ordinating the whole allocation process was very rude and obstructive. Next stop : the "Connecting flight Drop baggage". About 200 people waiting in line. The same woman that gave me trouble at Immigration clearance, was now monitoring the 'Drop-in process'. I pleaded with her to let me go in the front to make my flight, that I was detained by error for such a long time at Immigration. She said that she knew my whole story but that I have to 'wait in line' like everyone else'. After waiting in line, I finally arrived at the counter and was told that the check-in for my flight to Chicago had closed. Told that I should run quickly to terminal 7 because they arranged for me to board the plane without check-in. After running from terminal 2 to terminal 7, I was told that no one contacted them and that I should not board. Afterwards I had a good experience with the personnel from terminal 7 but this cannot make up for my overall experience. My overall impression was that LAX had the feel of a third world country where people are herded like cattle to fill seats in airplanes and to make money.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 December 2013 by C Nightingale    (Hong Kong)

Rating : 1/10

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Recommended

I recently booked an international flight from Hong Kong to Boston and had to move from one terminal to another at LAX. The most frustrating problem at LAX was the poor signage. Once I made it through immigration and customs, I had to ask several airport staff for directions to the next terminal, because there were no signs at all. Once out on the street, I continued to ask strangers for directions. Coming back, I was very worried about making my connection, and the problem seemed more frustrating. You'd think 'Tom Bradley' would be signed outside the other terminals for those people who are traveling internationally. When I finally found it, and checked in, there were no obvious signs to the gates. I followed one sign upstairs, but it led to restaurants, with no other signs to gates. Another sign saying 'Gates' led to the side of the restaurants, but no more gate signs. Finally, I asked an airport employee who said the entrances the signs were supposed to lead to were not actually operational. She was very helpful and took me to a tiny entrance somewhere else that led to the gates. LAX, please get some signs. I travel internationally very frequently, and this was probably my most frustrating airport experience.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 3/10

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Recommended

Most if not all non-US airlines fly to the main terminal that seems to be airy and modern. Unfortunately I flew Delta thus flying in and from Terminal 5. Arrival to Los Angeles from Tokyo Narita. Very claustrophobic, endless tight halls with no windows or day light. Very old and looked like walking in an 80s office building corridors. Unacceptable by any standards of a major international airport to process passengers from 1 plane from 1 flight for 1 hour and 48 minutes, stuck in a underground bunker room with no windows. Over staffed everywhere but activities duplicated extending the time needed and causing chaos. Manual punching info in so many computers. Departure is crowded, security checks are strict but completely disorganized. Generally very surprised on the low comfort levels in US airports in my 3 weeks tour around the States. Next trip will have to be on a non-US airline to ensure landing and departure from the main terminal building. Oh and post cards sold anywhere and yet no post box or post drop box for last minute need. Use only if you need to.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 December 2013 by Janey Buckley    (Australia)

Rating : 6/10

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Recommended

It seems when you fly from and to Australia we don't have much choice but to fly into LAX. Our final destination was Portland where we were collecting our motorbike. The airport handles the huge amount of air traffic it has very well, the isn't too much waiting and the customs and immigration are polite and efficient. The vehicular traffic is the biggest problem and there seems to be a lot of cars honking horns for various reasons. Perhaps they could restrict private cars from the front of the building?



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 November 2013 by Sasun Vartanyan    (USA)

Rating : 9/10

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Recommended

What a difference a new terminal makes. The new Tom Bradley International terminal is a much-long-due addition to this plagued, ageing terminal, infusing much needed freshness and civility. The departure hall is leaps and bounds above the old decrepit one, roomy, airy, with plenty of shopping and dining options. Such an improvement, I finally actually really enjoyed flying out of LAX. Even the return hassle with the immigration was better, with improved attitude, although customs still gets bottle necked. All in all though, finally a better LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 October 2013 by N Raven    (Canada)

Rating : 0/10

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Recommended

An atrocious place to transfer between international flights. Also, dingy, understaffed, and too small for the volume of passengers moving through. City and/or state and/or national authorities should be embarrassed by this place, which is the first glimpse of many visitors. I understand that American airports have no concept of passengers in transit, but LAX makes transferring especially tedious. On my last trip, my 747 from Australia dumped its load into a Border Security hall that had only 6 agents working and which looked like the basement of a community centre. It took me 45 minutes to get through. Half the people in the line were panicking due to tight connections. After getting through the border (after which I was just going to be getting on a flight to another country anyway), I had to retrieve my bag, go through another passport and bag check, and then recheck the bag with United personnel who were behaving as if this was the first time they had done this. Next I had to find out where my next flight departed from. This was very difficult because the departure board in each terminal only shows the flights that depart from that terminal. So I had to ask an off-duty employee to point me in the general direction - which turned out to be the terminal farthest from my current location, of course. Next, I had to find my way, with bags in tow, from Terminal 7 to Terminal 2 (even though both airlines were Star Alliance partners). To make this journey, one has three options: take a shuttle bus that circulates between the terminals, walk the long, long way around the horseshoe-shaped road, or cut across the horseshoe on foot. Mindful of my short connection time, I chose the latter. But the airport does not make it easy. Traffic is heavy, there are no guiding signs, and crosswalks are few. But I made it. Then, I went through security all over again. Having started out with a 3-hour layover, I made it to the gate 30 minutes before boarding. Well done LAX. Compare this to my experience in at least 3 other international non-American airports: got off plane, looked at departure board for the gate for my next flight, walk to that gate, wait, get on plane for a destination in another country.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 October 2013 by Zachary Ho    (Singapore)

Rating : 0/10

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Recommended

Arrived here by Singapore Airlines at 1.20pm to an immigration full of people who had just unloaded from 2 or 3 A380s and other planes. It was packed to the fullest although the staff did try their best to move people down to the other queues. Queued for 2 hrs before we are finally able to get our passport stamped. TSA lady was okay, and our bags were already off the carousal by then. TSA personal directed us to the fast baggage lane and we are out of the airport quickly though right into a complete pile of mess with little or no directions given. Return was basically the same as what many would expect. Body Scanners, X ray. Just follow the rules and guidelines and you will be able to cross quickly. To be safe, give yourself at least 3 hrs. TBIT departure lounge won't open till October though they are giving out free drinks and food which you can bring on the plane.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 August 2013 by Simon Gardiner    (USA)

Rating : 1/10

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Recommended

Just completed a round the world trip, returning to LAX. Baggage handling appalling, worst than any other airport. Arrived via American Airlines from JFK. Plane arrived early, then we spent. Bags came down the chute to the carousel at a rate of 1 every 5 secs! Total wait 50 mins. Ridiculous these days.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 August 2013 by Michael Thompson    (USA)

Rating : 4/10

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Recommended

Terminal 3 Virgin America, Jet Blue etc. Has barely changed at all since the early 1970's at least. Only the airlines that use the terminal have changed. For you history buffs this was the TWA and Eastern Airlines terminal back in the day. The baggage claim area is a confusing, dated, loud, disaster of a space with poor signs. Traffic on the arrivals level is wilting, and at least Avis Rental car busses took a great deal of time to arrive and also get through the madness. Rental car facilities are all off sight, and Avis treated it's customers to a two hour wait in line to rent already confirmed cars. The Departure level is busy but somewhat less frantic than the arrivals level thankfully. If you want to take a trip back in time walk slowly and admire the tile walls, etc. that are from a bygone era.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 August 2013 by T Adams    (USA)

Rating : 1/10

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Recommended

There is no airport quite like LAX. There are 3 entrances to the International terminal, all of which are packed and crowded. Like a funnel. 1000's of people entering each hour at only 3 entrances. After checking in, the queue through security is horrendous, typically 30 to 45 minutes. The TSA agents are rude (as they are at all American airports). The international dining area does not have enough seating. When returning to LAX from flights overseas you are again waiting in long queues. Immigration wait time is ok. However, after picking up baggage everyone is funnelled into one queue to exit the baggage claim (sometimes there are 2 queues). For domestic flights, routinely the wait to go through security is horrendous with too many TSA agents. Very rude, very slow, very inefficient. Routinely at terminal 1 and 2 the queues extend out into the street while waiting to get through security. As an American, I am ashamed that we are a first world country with a third world airport. Parking is atrocious. Not enough parking in the international terminal parking structures. also, expect to wait 20 minutes to 1 hour in the parking exit queue. Even you only park for 1 hour you may need to pay for 2 hours because of waiting in the queue. When exiting the parking everyone is funnelled into 1 lane of traffic, this year because of construction. Horrendous.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  31 July 2013 by Jose Lavin    (USA)

Rating : 0/10

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Recommended

Arrived through Hawaiian A/L with a connecting flight to Miami via AA, walked from terminal 2 to terminal 4, 15 minute walk with a 45 minute window for connecting flight. Myself and family members arrived 5 minutes before boarding due to the fact that we were stopped by the rudest staff (not to be confused by TSA agents). These were supposed to be greeters or people to guide you.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  18 July 2013 by G DeVerteuil    (UK)

Rating : 8/10

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Recommended

Passed through LAX T2 (in April, on Air New Zealand) and T7/T6/TBIT (in June, with United and Copa), and was reasonably happy with the lines for customs and immigration. I was especially pleased with the arrival on 24 June from Panama City at 4pm to TBIT, which is pretty much the busiest time of the day. It was barely 25 minutes to get through with my luggage, which was faster than through T2 and T7! T2 and T6/T7 need some work however, haven't changed in 20 years or more.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 June 2013 by Janet Meredith    (USA)

Rating : 0/10

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Recommended

For an international transfer to a domestic airline LAX is terrible! We had 2.5 hours to make the transfer and would have missed our domestic flight if it hadn't been delayed.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 June 2013 by Paul Harvey    (UK)

Rating : 10/10

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Recommended

We arrived at Terminal 2 at 3.10pm on a slightly late flight from LHR and having read the reviews we were prepared for the worst. Flying in economy, we were about the 100th passengers off the plane. Immigration took 11 minutes from the time we joined the shortish queue to when they had finished processing us, we then waited 20 minutes for our bags and were through customs in about 1 minute. The total time from the wheels touching the tarmac to being landside was 50 minutes. We were delighted and relieved.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  27 May 2013 by B Arsenio    (Thailand)

Rating : 0/10

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Recommended

I flew from Phoenix to Hawaii with a connecting flight layover of 1 hour in LA - intolerable. The plane before us had mechanical issues so they held up the gate and had all passengers on my flight sweating because their connecting flights were going to take off. The layout of LAX is abominable. In a logical airport, your connecting flight gate would be two steps to the left after disembarking. In LAX, It's 800-1200 meters away. We had 5 minutes to make our flight before doors closed. LAX to Bangkok on Singapore Airlines, again, I gave myself a 3 hour layover this time and it was barely enough. Shuttles that transferred via Southwest to the Bradley (international) airport rarely came. I dragged luggage 20 minutes to the Bradley. Finally got to Singapore airlines ticketing counter and was greeted by hundreds of people standing in long lines, with of course, LAX only supplying 6 ticketing counters. Both security check points had 250+ passengers waiting in line. LAX should get a warning in all areas of service for this. Got to the airplane and everyone was confused to where to go and stand because LAX doesn't have a gate that supports the A380's. Service and inadequacy in all areas.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 May 2013 by P Jenkins    (Australia)

Rating : 8/10

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Recommended

After using both LAX and DFW as my international gateways in the last month, I honestly have to give LAX the overall edge. Maybe DFW offers a more comfortable mode of making your connection with its Skylink tram system. However, I made a similar connection at LAX by taking a 5 minute walk outside between Terminal 4 and the Tom Bradley International Terminal. Sure, I had to re-enter the secure area, but 9 out of 10 times, you have time built into your itinerary to spend elsewhere (area hotel, restaurant etc) when connecting domestic with international and vice versa at LAX. As for TSA lines, Los Angeles' moved faster and had more lane options. The clincher, in this day and age of flying with the latest and greatest of technology, I prefer the quiet comfort of the Airbus A380 over the older Boeing 747. The Airbus flies into LAX, but not into DFW until they fork out the money for a serious terminal upgrade. Until then, I won't even consider Dallas unless my back is to the wall, and I have no other option.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 May 2013 by Sanjaya Kuruppu    (Australia)

Rating : 6/10

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Recommended

Flew in on Virgin Australia from Melbourne. Flight arrived early but was held up in the tarmac for 30 min since gate was occupied by another aircraft. Ground staff courteous and made sure documentation was filled up prior to reaching immigration counter. They selected passengers with connecting flights to go through first. I had a 4 yr old who was very tired, and ground staff gave us priority at immigration. Immigration officers have an attidute - they need to be taught basic customer service skills. For that reason I will think twice about entering the USA through LAX in future. Getting to and from airport, as well as checking in was all organised and hassel free.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  17 April 2013 by B Groulx    (USA)

Rating : 5/10

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Recommended

The airport is old, the concessions in Tom Bradley are questionable for the 21st century, but things over the years have changed for the better. I used to get hassled by people asking for donations for a battered woman's shelter. These people would be nice at first, giving directions etc. but would get surly if you did not give them money. I have not noticed them in the past couple of years. But as I said, things are improving.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  15 April 2013 by Gordon Coull    (Scotland)

Rating : 0/10

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Recommended

Arrived on time from London on BA at 15.05. Took at least 2 hours to clear immigration and customs. Immigration queues very full, most lines being dealt with by one or two officials at the most. Immigration staff seemed to have little concern in processing people speedily, they were slow to get set up and there were frequent personnel changes at the desks. The management of the queues is amateur at best with passengers being moved between lines on an apparently random basis. I would have been very concerned if I had been try to catch a connecting flight. The line to clear customs was the worst I have experienced with several passengers being selected for further checks. What should have been a prompt start to a drive to Palm Spring turned into a very slow drive through the LA traffic. I cannot understand how, in a country which prides itself on delivering a high standard of service, his situation - which I have experienced before - goes unnoticed by airport management. Next time I think I will fly to San Diego. Avoid LAX if you can.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 April 2013 by S Koenig    (USA)

Rating : 8/10

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Recommended

Departed from Terminal 1, US Airways, so experienced almost no traffic on the hotel shuttle to the terminal. Facilities were fine. Security quick as most airports. Encounters Restaurant in the centre of the airport rather good, and with great views of arriving and departing planes.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  25 March 2013 by David Barclay    (Australia)

Rating : 5/10

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Recommended

A pity United Airlines does not see that their LAX International Lounge has very poor food after late afternoon. Many international flights depart in the evening and just snacks and liquor is rather poor for this major US airline and in particular a major port of LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 March 2013 by Kevin Tunnicliffe    (UK)

Rating : 8/10

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Recommended

Arrived late afternoon and expected long queues but was pleasantly surprised that immigration was largely empty. My partner and I visit the USA a couple of times a year and it is about time they got some consistency. Do you approach singly or together? Either way could be wrong. Filling one customs form or two? Again it is guesswork. All that said we were processed, singly, quickly and on our way within 40 minutes of landing.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 March 2013 by Jenn Kaye    (USA)

Rating : 1/10

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Recommended

It is simply beyond me that with as many travelers that fly through LAX each year, as well as it being a major airport representing the U.S. that it is as ineffective, inefficient and outdated as it is. Especially with airports such as San Francisco, San Diego and even SNA/Orange County being so on par with everything from wi-fi, to food options, to efficient flow coming through security. If the hotels near LAX can command top shelf pricing, one would think they would have a top shelf experience upon arrival to go to that hotel. Send me through Cancun any day over LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 March 2013 by S Sulaiman    (Australia)

Rating : 7/10

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Recommended

As a regular traveller both business and leisure also with a young family, you are going to have to do a bit of research. LAX has its good points and bad points. The screening is quite fast, security is a fact of life. Too many people still don't know how to pack or travel smart. Grant there are the odd staff that have sour faces etc, its not an excuse but smile, understand and know first hand what is required. I do admit that TBIT is going through refurbishment and renovation and should be completed soon to ensure they can move the volume of people efficiently as possible.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 March 2013 by Rhys Berghuis    (New Zealand)

Rating : 2/10

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Recommended

I have traveled to and from LAX many times via Air New Zealand out of terminal 5. It saddens me how uninviting that place is. As an entry port to The USA it seems like a horrible way to welcome visitors. The dozen different immigration officers over the years have all been robotic. The bathrooms are nasty and the security lines long. When we were traveling with 2 young kids, we still couldn't get ushered up the queue as we have often at other airports. The prices for food are also astronomical. I had to switch Terminals to get to Delta which is in Terminal 5 and the first time, I was quite flustered when getting any direction on finding the correct shuttle bus to take. Sadly, when making the trips, this airport visit had simply been something that we had to deal with. Because of our past experience we are now pretty confident going through there, since we know where we are going we can deal with it. To sum it up, the main issue is the attitude of the staff. Yes the airport is old and out dated, but if people were greeted better and treated like real human beings then the whole experience would be a 100 times better.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 February 2013 by B Black    (USA)

Rating : 3/10

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Recommended

My experience at this airport was not positive. Despite using LAX during the off season and there being much below average attendance, the staff were still very unfriendly and unhelpful. It was clear that the staff were annoyed that they were asked for help, and questions were met with blunt and unhelpful responses. One of our two tickets did not list a seat, and we were referred to the boarding attendants for answers in regards to this. However despite admitting that this was her issue, the boarding attendant told us that it would be handled at a later time, and to just sit down. As a result my partner and I were forced to sit apart, despite reserving our seats far in advance. No help was given at all. It is very clear the staff here have no incentives to help customers and as frequent travelers this is something LAX seems to repeatedly stand out for. I would avoid this dirty and unhelpful airport if you are able to.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 January 2013 by B D Hatton    (UK)

Rating : 0/10

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Recommended

What a disgrace this horrible airport is as it is dirty, passenger unfriendly, and does not have enough clean inviting eating places. Staff at the bars were surly and wanted passports shown to order a lager even though we had obviously passed through security and were senior UK citizens. No shops worth looking at. What a shock after my experience of Miami International which I thought would be the normal standard in the USA. How wrong I was and never wish to return to LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  7 January 2013 by J Quirmbach    (USA)

Rating : 2/10

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Recommended

Traveling from Australia to Houston with connecting United flight through LAX terminal 7. The United counter is horribly laid out with the ticket and check in counters competing with the entrance to security. The security line was also crowded with security personnel yelling at passengers in order to maintain the 'obvious' three lines they are trying to pack in one cramped space. Those who were running close to their plane schedule would have a very difficult time navigating through the process in a timely manner. Try to space connecting flights if possible especially if you are flying international and must clear customs. Only redeeming factor is free wifi. I used to think Houston's Bush and Hobby were bad, but in comparison, those airports seem much more manageable. LAX is in serious need of re-engineering traffic flows and layout plans. An absolute mess!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 January 2013 by J Summers    (USA)

Rating : 7/10

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Recommended

I live in LA so I've gone to LAX a lot. It can be a bit annoying if you're traveling on the big airlines (AA, Delta, Southwest, or United). I just flew Virgin America and it was so easy, no lines for security with was a huge shock. IF you're flying out of LAX then arrive 2.5 hours early just for checking bags and security. I would suggest to use other LA airports like Long Beach, Burbank, Ontario or Santa Ana.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 January 2013 by Michael Ellis    (New Zealand)

Rating : 2/10

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Recommended

Having heard the horror stories of 4 hour queues and surly staff, travelling with two young children I was not looking forward to clearing immigration and customs. Having seen that the terminal building is a dump and needs replacing with a modern facility my expectations were very low. However, immigration staff were helpful and the queue took about 45 minutes to clear. We were using a shuttle bus service to Disneyland, while this was signposted it was a bit vague and we needed assistance from a rival bus company to find the right spot - which turned out to be a tiny traffic island overcrowded with fellow tourists. Overall, the people at the airport are friendly but the facilities are terrible.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 December 2012 by Ted Wilson    (Hong Kong)

Rating : 2/10

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Recommended

If you're going to Southern California then LAX is your only choice for arrivals but I must admit that arrival or departure from Tom Bradley makes me, as an American, somewhat ashamed of the facility. Its old, not user friendly, security and immigration staff efficient but not friendly at all, and the TBIT has hardly any facilities for shopping or meals. The upstairs food area is crowded and very expensive as well. Shops are minimal and offer very little. There is no airport in America that can come close to Seoul, Hong Kong, Bangkok or Singapore. Overseas visitors to LAX, SFO, JFK or ORD cannot have a good impression of our country when they arrive at these old, and disorganized airports.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 December 2012 by V Doan    (USA)

Rating : 3/10

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Recommended

Going through airport security is like going through prison security. The lady who directed me was pretty aggressive. The line for the Delta baggage drop was extremely long and the handlers were working at a frantic pace. The people at custom were also intimidating, cold and stern. So long for nice pleasant airports and staff, like the ones in Asia.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 December 2012 by K Haido    (Japan)

Rating : 1/10

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Recommended

When reviewing LAX, whether for international or domestic arrivals, we should specify the Terminal Number (or at least the airline name), since there are nine terminal buildings at this airport. International arrivals at the Tom Bradley International Terminal (TBIT) and those at the Delta terminal (Terminal 5) get much better reviews than those at the United Terminal (Terminal 8). My recent experience at United's international arrivals was shocking. The wheelchair I requested never arrived. The escalators were out of order both going down and later going back up. There were no moving sidewalks, and the distances to cover were among the longest in the world. The ceilings were low. The queues were the longest I've ever seen at any US arrival point, and, in general, the experience was comparable to those I have had in the worst of Third World terminals. I usually arrive at SFO, which is ten times better. I would say avoid LAX, but I guess I am really saying avoid UA arrivals from overseas. The other terminals might be better.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 November 2012 by Peter Spillane    (UK)

Rating : 3/10

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Recommended

Old decrepit buildings, poor signage and next to no facilities. However on this trip no queues at immigration, for the first time, pleasant immigration staff and luggage came quickly. For a country that demands high standards, it doesn't seem to include their airports.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 October 2012 by Ron Kuhlmann    (USA)

Rating : 2/10

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Recommended

We arrived at TBIT on October 1 and were in a scene of mass chaos for almost 2 hours. The lines were endless and the area was so congested that moving was a challenge. Most of the third world airports I have used have been infinitely better and the first-time visitor could not have a worse first impression of the US. Miserable!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 September 2012 by David Pierce    (USA)

Rating : 2/10

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Recommended

My last three arrivals at LAX international have been terrible. Immigration is chaos. It is a long walk from the gate, and when you arrive at immigration there are visible, clear signs or direction of where foreign and US passport holders should go. On the afternoon of 09/27/12 there was a woman acting as traffic cop but no one could hear her. A guard then starting directing but he seemed more interested in the show he was putting on than helping anyone. Customs was worse. Extremely poor and stupid setup, with lines running right through the midst of baggage arrival. Just a mess. People were lined up in a very long queue on the left (from the arrivals point of view), that queue was then split into two lines by a rope, the left side of the split was serviced by 2 agents, while the right had 1 agent. Meanwhile, across the room and hard to see, was another that had a tenth of the number of people and two agents. No one seemed to care! It has been like this for the last year. Unbelievable.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 September 2012 by Don West    (USA)

Rating : 7/10

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Recommended

Arrived from Heathrow on United at terminal 7. Walked directly to the immigration and customs ( a long walk - wonder what people do who are not in decent shape physically). When I got there it took 5 minutes to get through. All in all, much better than Heathrow on this trip. But the terminal needs some paint and maintenance. They could use a little "Hollywood" for visitors new to the US. Many others have commented on the poor attitude of airport employees and TSA at LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 September 2012 by Benjamin Pittman    (New Zealand)

Rating : 1/10

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Recommended

This has to be the worst airport experience of my 50 years of travel! Arriving from London, the entire management of process was rude and amateurish with surly, rude and obnoxious immigration people and no clear plan for dealing with queues other than "let's hope for the best"! This is one airport in the US I will in future avoid as an international arrival point in the US - never again! It took hours to get through immigration and customs and then to make my way to another terminal for a connection to Honolulu. Having allowed over 3 hours, I literally just made it! I dropped my bag into the check-in and walked straight onto the aircraft.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 September 2012 by Catherine Rutter    (UK)

Rating : 8/10

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Recommended

Having read the reviews I was dreading arriving in LAX. I arrived at lunchtime, on a KLM flight from Amsterdam, into T2. We disembarked, went down an escalator and straight into the immigration hall. Queue was c.20 minutes and although the questions were very thorough there wasn't anything asked that was out of the ordinary or unexpected. Plus obviously the usual photo and fingerprinting (all 10 fingers). The only thing was the business class bags were taken off the belt first and left in a heap to one side, so I was waiting for my bag for 20 mins and beginning to panic, before realising this had happened! Would definitely not be afraid to use it again.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 September 2012 by M Mand    (Australia)

Rating : 1/10

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Recommended

For such a major international airport, I have to say that LAX has to be one of, if not the worst I have ever experienced! From the time we disembarked our flight, got screamed at by a grumpy old man at immigration, then having to stand in a massive queue for our next flight, which spilled outside the terminal building and onto the roadside kerb! In my opinion, the staff at LAX and the airport itself is in desperate need of an overhaul. I have travelled through many airports around the world and I'm very disappointed at the rudeness and hostility of the staff and the lack of facilities that a major airport such as LAX should have! I don't think I will travel through LAX again after this experience, unless they improve their standards.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 August 2012 by Timothy Burton    (USA)

Rating : 2/10

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Recommended

A recent flight out of LAX, United Terminal 8 found the most under equipped terminal I've seen. The entrance to the terminal areas involved having to go upstairs where the entrance to the security checkpoint required passengers to wait across the hall from the checkpoint and were only allowed to queue up one at a time to prevent blockage of the hallway. Once inside the terminal there was a single bar and hallway vendor with very limited offerings. The gate itself was where things became inexcusable. The entire area had a single electrical outlet. Checking the hallway opposite the gate I was unable to find any other outlets. In an age of electrical gadgets needing recharges while waiting for flights, most airports are now offering charging stations or a number of seats with outlets built in. This airport seems to have decided this trend will pass. If presented with alternate flights from one of the many other airports in the LA area, I recommend choosing an airport other than LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 August 2012 by R Johnston    (USA)

Rating : 1/10

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Recommended

Had a layover at LAX in August of 2012 while waiting for a domestic Virgin America flight. Very disappointed at the lack of seating for the volume of the people waiting. The air conditioning could not keep up with the outside heat and internal body heat from the crowd of people there. Reminded me of a inner city bus terminal on Christmas eve. There were 3 cell phone charging stations which were being used and no electrical outlets. Glad I was only there an hour.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 August 2012 by F Byrne    (Australia)

Rating : 1/10

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Recommended

The staff were rude from the minute I arrived. The airport is filthy, our luggage was delayed and took over 2 hours to reach the carousel and I had 2 small children with me. I had limited time for a connection and the staff went out of their way to delay me even further, such as holding me up at security, making me wait for an elevator while the janitor moved his trolleys in and out, and not helpful in giving directions etc. I would be happy if I never had to go there again.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  26 July 2012 by Dennis Miano    (Kenya)

Rating : 5/10

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Recommended

The immigration and airport staff on arrival are very unfriendly. The arrival terminals are also very unwelcoming. The departure procedure is also unnecessarily lengthy. The departure terminals are however a bit cosy.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 July 2012 by A Fernee    (New Zealand)

Rating : 9/10

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Recommended

Flew in on 29th June at about 10am in Terminal 5 and breezed through. I was expecting things to go wrong by reading other reviews about the airport, but there were none present. Immigration officer was tough but if you smile, then they tend to do the same so they aren't as unfriendly as most people are making them out to be. Although cleanliness of the toilets are another matter. But all on all it was a pleasure flying in and out of LAX.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 July 2012 by C Thomas    (UK)

Rating : 9/10

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Recommended

Arrived at LAX 15 minutes early and from leaving the aircraft I was through immigration picked up my luggage and through customs in 25 minutes. Admittedly I was in business class so one of the first of the plane but I was impressed. The immigration officer was friendly and efficient as was the customs officer. I was expecting a really awful experience after reading the reviews but honestly I have had far worse experiences in Europe traveling on a British passport. Leaving LAX was fine. Yes there aren't many signs but if you look around you can generally work out which way to go. Again staff were friendly going through luggage screening. Unfortunately it was the other travellers that let the place down by deciding they need to re-pack and pull out all their liquids whilst their luggage is on the belt. Come on people, get yourselves organised and we could all get through a lot quicker!



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  4 July 2012 by Terri Dickerson    (USA)

Rating : 9/10

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Recommended

I am probably in minority of people who don't mind using LAX, as it's the easiest option for my USA to Australia flights. I agree that past the security gates at TBIT there needs to be more food options as you can't bring water/sodas through security so are stuck with what's available. I usually have a 10 hour layover between my east coast US flight and my overnight flight to Australia, use the airline lounge in terminal 5 and then wander over to TBIT to check in and enjoy a Pinks turkey dog before going through security to the gates. There are charging stations and plugs around the terminal so tablets, ipods and other gadgets are ready to go for the long flight wherever you go. Bring a good novel or use wifi and watch movies, etc on your tablet. It's not up to the airport to provide you entertainment. As for the queues at customs, when I passed through in October there were close to 1000 people from two full flights and I spent a total of 15 minutes waiting to clear as more booths were opening up, alleviating the congestion. My favourite airport, Atlanta.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 July 2012 by R Watson    (Australia)

Rating : 7/10

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Recommended

Flew from Brisbane on Qantas into Tom Bradley terminal. Was concerned after reading reviews of this airport as I only had 2 hours to clear immigration and customs and get to terminal 4. Immigration was speedy but unfriendly, case was already on the carousel after immigration, customs officer friendly and welcomed me to the US. People were there to say where to recheck your baggage, walked to terminal 4 through their security and still had an hour to spare. Maybe as it was early in the morning I had such a smooth run. Seemed to be lots of queuing for coffee etc in Terminal 4.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 June 2012 by R Pinder    (Australia)

Rating : 8/10

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Recommended

This airport was hard to navigate. We flew from Newark and had to find the International terminal and there were no signs anywhere. We had to ask several people who seemed annoyed by the questions. We had to run for a shuttle that drove to what seemed to be a completely different location. The signage in the airport is lacking.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 May 2012 by A Mckenzie    (USA)

Rating : 5/10

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Recommended

This airport was hard to navigate. We flew from Newark and had to find the International terminal and there were no signs anywhere. We had to ask several people who seemed annoyed by the questions. We had to run for a shuttle that drove to what seemed to be a completely different location. The signage in the airport is lacking.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 May 2012 by Ennio Franco    (Italy)

Rating : 3/10

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Recommended

Long lines, bad transportation service, poor to fair food, poor and often rude staff and just an unfriendly, somewhat confused atmosphere. I have been to over 25 international airports including others in the USA. It is just not a good facility compared to almost any other. I give it a 3 and that is being very nice I think. A long way to go before I'd give it a better rating.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 May 2012 by J Wilson    (UK)

Rating : 1/10

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Recommended

Been through here seven times since the late 90's and it hasn't improved one bit. Not their fault, but last time (May 2012) there was a backlog of travellers waiting to pass through which took one and a half hours, but the staff attitude is disgusting and assumes we are all criminals. One "lady" with a gun on her belt that has been working there for years is appallingly rude and simply seems to hate everybody. It is not clear where you should queue and heaven help you if you dare ask anyone for assistance. Use another airport if you can.





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