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LAX Los Angeles International Airport Passenger Reviews and Customer opinions



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LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 February 2011 by Sam Millard   (UK)

Customer Rating :  4/5

4 Star Rating   

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No problems with the airport but why do UK travellers who are using the airport as a transit stop for New Zealand have to buy and complete an ESTA? Surely an international airport should have the facility to keep transit passengers within its system? We were checked out of one terminal through customs and security, walked five minutes to another terminal to be checked in through customs and security. Hardly what you would call a visit to the USA. $14 each for that experience.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 February 2011 by N White   (USA)

Customer Rating :  2/5

2 Star Rating   

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The wait times for immigration for USA citizens can be very long and slow. The waiting area is rather dismal. Pushing a trolley up from the last inspection point to the exit can be a difficult task for those with breathing problems.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 January 2011 by H Ersoy   (Australia)

Customer Rating :  2/5

2 Star Rating   

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LAX is possibly the worst airport I have been to - have used this airport 4 times due Delta flights. The immigration is okay, customs is fast, but all passenger waited 45 minutes for the first luggage from our Sydney flight. This made our connection flights even tighter. Arriving to LAX from SLC, the operator couldn't operate the bridge for 30min so we all ended up using the first class area bridge and rushed to our connection flights. Terminal 5 is OK but when you arrive to 68B Terminal 6 from SYD, good luck if you know which direction to go and where you can find the way to Terminal 5. You walk thru tunnels, mazes. Everybody was following each other to hope that the first person knows which way to go. TSA was efficient but very unfriendly. How difficult to greet somebody with a smile?


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 December 2010 by Manuel Fernandez   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Arrived and departed from LAX T2 on an international flight. Old terminal, low ceilings, 1980's interior, quite dull. Tax free on departure very limited. Time to change!


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  17 November 2010 by J Hassett   (Australia)

Customer Rating :  3/5

3 Star Rating   

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It's hard to review this airport as the terminals are so different from each other. Arrived at Bradley and cleared immigration fairly quickly, only to have to wait ages at the luggage belt, and then queue again to get through customs. At least there were staff on hand to direct passengers to the shortest queues. All staff were courteous, even when under pressure. We had a long connection, so walked to terminal 7 for our flight to Denver. The TSA queue snaked all the way to the door and was so slow. The staff are very inefficient and it doesn't help that passengers are taking too many carry-on items. Terminal 7 is pretty grotty, but we found some seats at the end of the concourse, escaping from most of the crowds, but not the awful muzak. Arrival back at terminal 7 was fine, although it took a while to find out where to wait for the rental car shuttle. We didn't see the signs at first because they were high above our heads. Look up, and you will see where to wait. Departure back to Australia was from Terminal 4, which was a far more pleasant experience. This terminal has been modernised, and there was plenty of seating and both check-in and security was a breeze. I've rated this airport fair as each terminal experience was different.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 October 2010 by Ron Kuhlmann   (USA)

Customer Rating :  2/5

2 Star Rating   

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Transited LAX to fly to BKK nonstop on Thai. The place is just a zoo. In comparison to SFO and its quiet elegance, the Bradley terminal is congested, loud and chaotic. I was glad to be able to use TG for the trip but the necessity to fly via LAX was the one drawback. The airport never appears to get better - just more congested.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 August 2010 by F Franken   (Netherlands)

Customer Rating :  2/5

2 Star Rating   

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Very busy, long lines, no enough seats at the gates and long walking distances for connections. Toilets too dirty to use. This airport is so big, but also such a joke.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  16 August 2010 by C Li   (Hong Kong)

Customer Rating :  2/5

2 Star Rating   

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Lines are ridiculous, you need to move your own luggage to TSA personnel. Security personnel are very self-righteous - which wouldn't be that bad of a problem had they been inefficient as well. Everything was under construction. Illogical operational sense. There's no food once inside, and nothing to do other than wait. No wifi either!


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 August 2010 by Carol Oliver   (USA)

Customer Rating :  1/5

1 Star Rating   

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We flew out of LAX on August 9th. After checking in at the Delta computer station we were directed to the Security line, which was at least two blocks long. We had arrived 3.5 hours early because we had heard horror stories about TSA at LAX. All horror stories were true. We stood outside for two hours and then were moved to the second security line, where we stood another 30 minutes. All during the process TSA personnel would call up passengers whose flights were departing within 15 minutes and move them to the head of the line. Passengers were rewarded for arriving late at the airport! Thirty minutes before our scheduled departure we still had not reached security. We pleaded to be allowed to go to security and were finally directed to another line, where we finally reached security 15 minutes before our departure. An insane system and rude, incompetent TSA employees. Having finally passed through the security checkpoint cleanly I was told I would have to be "patted down" because I had on "suspicious pants." Mind you, I had passed cleanly through the system. We made it to the departure gate with moments to spare. This is the worst security system I have ever encountered and the dirtiest airport with the rudest personnel.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 July 2010 by Simon Briggs   (USA)

Customer Rating :  2/5

2 Star Rating   

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I flew through LAX Terminal 2 in June on my way to Sydney. On the plus side, check in was relatively painless and so was the TSA security check. However, as I sat in the dirty terminal, surrounded by stained carpet and broken seats, I wondered if the people that run LAX have ever traveled abroad and seen the modern, clean airports in Europe or Asia. This airport needs a major overhaul. It is run down and in desperate need of an upgrade and a really good clean. The food choices are very limited. This airport is a major international gateway to the US and it is a disgrace.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 July 2010 by S Koenig   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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I've used LAX so often I'm quite accustomed to it, and have no big problems with it other than the traffic jams in front of each terminal, making it difficult, for example, to see when your hotel's courtesy van is approaching. A variety of vans, for private parking lots, hotels and others use the same area, and other people, who aren't supposed to use the area, also pull in. Chaotic. While in some ways it would be nice to have all terminals together, so you didn't have to go outside to go from terminal to terminal, the chaos that results in some airports where everyone is under one roof (eg. Atlanta) could means this would be a mixed blessing. Lots of hotels near LAX, with good rates.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 July 2010 by C Barkei   (China)

Customer Rating :  3/5

3 Star Rating   

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Arrival on delayed Asiana flight from Korea meant that immigration was empty - very efficient and friendly agents. Baggage came off quickly and we were able to get a porter to take our bags up to the domestic bag drop (as we had had our bags checked in to the final destination in Shanghai). Long walk to United domestic and fairly abrupt service from their staff as well as a long, long delay by the TSA as they had obviously no idea how to screen a pram with a sleeping and sick toddler. Not a good experience. Once past the TSA everything got better and almost all our bags made our flight to San Diego - missing two items delivered later that day. It has improved, but would still prefer SFO in light of the TSA.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 July 2010 by Pete Hauser   (Australia)

Customer Rating :  2/5

2 Star Rating   

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What can one say about LAX that hasn't already been said one-million times before on the site? It's one of the worst airports in the world! Having arrived in afternoon peak-hour, our flight was sent to one of the many remote gates at LAX, requiring us to be bussed to the arrivals hall. Waiting for immigration clearance at LAX is a frustrating experience, with several lines of about 100 people each being serviced by one or two immigration officials. After a 100-minute wait (seriously!), the lad who processed my arrival didn't know how to use the software properly, and had to ask for assistance from a colleague, which delayed the process even further. Once the passenger has actually had their passport stamped, they enter the Soviet-era baggage-claim, and commence their epic voyage to their connecting flight. The entire airport is grimy, noisy and not at all pretty. The moral of the story is to arrive on the west coast of the USA via San Francisco or Seattle, and avoid Los Angeles all together.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 June 2010 by L Rockstein   (Australia)

Customer Rating :  1/5

1 Star Rating   

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SYD-LAX transiting to ATL. Delta must have rose coloured glasses if they think 1hr 50min is sufficient time to transit LAX. After waiting 25 mins and going nowhere, I skipped over to the US citizens queues and was processed quickly. Bags came off, then a huge wait to get past Customs. Then to drop off bags for transfer to my continuing flight to ATL. Bags just queued up everywhere, the fact that my bag made my flight was pure luck I'm sure. Last hurdle was having to clear TSA all over again - anyone trying to make an 8am flight will know the queues are obscene. After negotiating the queues and checks, I had to run the concourse, just making it onboard my flight as the door closed. If you arrive in LAX as first landfall, and especially if you arrive at a terminal 5 (Delta) gate, allow 3 hours. 1hr 50mins was just not enough - one delay in that process teamed with inadequate CBP resources and the need to re- clear TSA makes it too much of a gamble. If you have a chance to enter via SFO, take it. LAX should be a complete teardown - doze it under and start fresh, it's a disgrace.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 June 2010 by A Futeran   (Australia)

Customer Rating :  4/5

4 Star Rating   

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After arriving on V Australia into terminal 1 with my wife and 14 year old daughter we found ourselves walking into a near empty terminal with little or no queues. Our bags arrived quickly. The best of American customer service was on show and greeted by a customs officer who went about his duty as required, fingerprinting and photographing us, but still welcoming us to the USA. Our bags were able to be transferred to our next flight which was several hours later. Next flight at terminal 3, easier to walk to than take the free bus on offer. The $7.00 bus to downtown is great value. Terminal 3 is pretty crowded with no real facilities. leave plenty of time to clear security as lines are pretty long. In all a good experience at a very busy facility!


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  12 May 2010 by P Kershaw   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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Better then expected. Arrived at Terminal 5 which is old and dated. Flew to Mexico from Terminal B which is very spacious and modern. Good facilities and no queues. Arrival back at Terminal B was also good, quickly through immigration - plenty of counters open and friendly staff. Flew back to NZ using Terminal 2, pleasantly surprised, must have been renovated. Clean, no queues and got to the lounge in no time at all.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 May 2010 by T Davis   (Australia)

Customer Rating :  2/5

2 Star Rating   

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After arriving on a 14 hour flight from Sydney, we go ushered through some filthy poorly lit corridors to immigration. However the immigration area is way too small (terminal 5) and most of the flight was still queued in the hallway. After the long process of getting through customs etc, no one seemed to know what the procedure for getting re-checked for my next flight. For one of the main entries into the country, LAX is a total disgrace and would choose a flight to San Francisco if I ever head to USA again.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 May 2010 by T Evans   (New Zealand)

Customer Rating :  1/5

1 Star Rating   

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The most horrendous airport in the World. If you are in transit and there is a lengthy wait to your next flight there is nowhere to relax. Early morning check ins (7am or so) result in seemingly endless queues. Very few staff to help explain procedures that may be unknown to many travellers. Staff seem to shout requirements to inform groups of people. Food concessions are predictable and pricey. Doesn't improve over the years.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 April 2010 by A Fujimoto   (USA)

Customer Rating :  3/5

3 Star Rating   

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For a busy transportation hub, Los Angeles Airport itself is in poor condition. The terminals are very outdated and not well taken care of. Many of the different airlines are placed too close together, making one or two desks responsible for several flights boarding all at once. The food services are minimal, and popular ones are dirty and extremely expensive. The layout can be misleading and confusing, especially in the complicated Terminal 3. Wait times for security checks were horrendous Unfortunately, the only alternative is Long Beach, which does not offer much improvements.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  16 April 2010 by B Dillon   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived on a BA flight from London at 1500hrs into TBIT and was transferring onto an AA flight departing 1735hrs from T4. We were ushered into the immigration hall which was already extremely busy, although several processing desks remained unmanned while several immigration officers congregated chatting in groups. Joined a queue which moved unbelievably slowly, indeed three people ahead of us were held aside and then escorted away for secondary screening. When we finally made it to the top of the queue (after standing for 55mins) the immigration officer was unbelievably rude and discourteous. If anybody was on a power-trip, this guy was. Although my visa-waiver form was completed he claimed he couldn't read the telephone number I had supplied and told me to rewrite it. When I asked to borrow his pen, he snorted that he didn't give out his pen and told me to go ask another passenger to loan me one. What is it with US Immigration? - Do they deliberately employ a certain number of people who have never had a decent upbringing? After finally leaving immigration I collected my luggage only to have to join a queue about 75 people long that snaked through the luggage hall in order to clear customs. I then had to recheck my luggage (which thankfully can be done in TBIT) before heading the few hundred yards stroll to T4. Thankfully, I made my connecting flight - but I was glad I had the 2.5hr connecting window. All in all, a horrendous experience. I shall avoid LAX at all cost in future.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 March 2010 by N Werner   (Switzerland)

Customer Rating :  3/5

3 Star Rating   

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Arrived on Southwest at Terminal 1 and found it quite ok to get to baggage claim and the bags where out after around 5 minutes. Was out after around 20 minutes after deplaning. Terminal is old but seems to work still fine, however a face lift would be appreciated. Left through T5 on Delta. There was a line for the baggage drop but it moved quickly. Security was fast and efficient. Officers on duty where not rude as you expect them to be at LAX, which was a nice surprise. Facilities at T5 are not very exciting with a McDonald, California Pizza Kitchen take away and one or two small shops. Since it was breakfast time I opted for McDonald as you don't get anything on Delta domestic. The terminal had some natural light and did not feel dark or dingy. Arrived back at T5 at night and the terminal did not have many flights arriving. However it took around 40 minutes to get the bags which was extremely annoying. Also there was no ground staff available when a big suit case blocked the other bags to come out. Luckily a passenger took care of this which earned him a round of applause. The signage once you are outside is pretty clear where you have to wait for which shuttle. Next day left through TBIT to Heathrow and found the facilities have improved since my last visit to TBIT. They have done a face lift and are still working on it. Security took a while though and there is nothing actually after security. So eat and do your duty free shopping before security. All in all for the size of this airport, it is not that bad actually if you know the tricks around it. However there is a lot of room for improvement.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 March 2010 by R. Herman   (USA)

Customer Rating :  1/5

1 Star Rating   

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Your experience at LAX will depend a lot upon when you are there. On our return trip from Sydney we arrived at Terminal 5 at around 07:00 AM. We then had an extremely long walk from gate 58A to the customs/immigration area. Customs/immigration was slow, but that didn't make any difference because baggage had not even started to arrive when we got to the carousels. When luggage finally started to arrive it took a very long time for our bags to appear. We once we actually had our bags, we went through the customs process quite quickly and rechecked our bags without any problem. Then it was back upstairs to go back through security. This time there was a long line which moved very slowly - and didn't move at all for about 10-15 minutes while TSA tried to decide what to do about 3 persons in wheelchairs. Meanwhile I counted 13 uniformed TSA employees standing around talking to each other. The total time to get back through security was about 30 minutes - -which I guess is fast by LAX standards. Much yelling by unhappy TSA employees. Overall a poor experience.




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