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OR Tambo Johannesburg Airport
7 out of 10  7 out of 10
134 reviews

 



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OR Tambo Johannesburg Airport customer review :  12 May 2014 by V Keshav    (UAE)

Rating : 2/10

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Recommended

Poor SAA Lounge - what a let down for the flagship. Poorest food selection, seating comfort average, signage and information missing and in far flung areas where ones attention would barely be drawn. Very poor, what a let down.



OR Tambo Johannesburg Airport customer review :  25 April 2014 by T Ward    (USA)

Rating : 0/10

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Recommended

As another reviewer said, the first impression you get of this country is passport control and it was the worst experience I've ever had. The agent angrily snatched my passport out of my hand. I was waved to the counter and then he sat there looking down at nothing and ignoring me after I stood in a slow and deep queue for over an hour after being airborne all night. When I asked if he wanted my passport he looked up and yelled, "No," to me and I started to walk away and he reached out and grabbed my passport. He wanted to know what my purpose was in being in So. Africa and I told him it was a pass through on my way to Botswana. He looked through my passport like I was public enemy number one reading various stamps. There were other agents who seemed to be very professional. After riffling through the passport he finally stamped it and threw it back at me and nodded for me to pass through. I would never return to this place unless I absolutely had no other choice. Inefficient, unprofessional and hostile.



OR Tambo Johannesburg Airport customer review :  23 April 2014 by Joanne Schiazza    (UK)

Rating : 0/10

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Recommended

Absolutely shocking. On arrival the staff at immigration were extremely rude. Do they not realise that this is the first impression that travellers will get of this beautiful country. Huge queues on departure 2 weeks later. The staff in the big 5 behind the cigarette counter ignored the customers and were chatting amongst themselves. There is a huge amount of unemployment in South Africa. Why give these jobs which are customer service related positions to rude and incompetent people.



OR Tambo Johannesburg Airport customer review :  15 April 2014 by T Symons    (Australia)

Rating : 0/10

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Recommended

While the airport is average the people are downright, rude and lack basic courtesy required to deal with people. You really need to get rid and start again. After such a wonderful stay in South Africa it left a very sour taste in our mouths. I doubt these staff would appreciate being treated the way that they actually treated us. They are an absolute disgrace.



OR Tambo Johannesburg Airport customer review :  31 March 2014 by H Jones    (Australia)

Rating : 0/10

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Recommended

A disgrace. A lovely modern airport but the arrival and departure process is disgraceful. Only 1, yes 1 immigration booth open for both arrival and departure. So your first and last impressions of S.A. are disappointing. No excuses for it to be this way.



OR Tambo Johannesburg Airport customer review :  12 February 2014 by Keith Newington    (Hong Kong)

Rating : 7/10

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Recommended

We arrived at JNB on an international flight from HK on CX. We arrived at an airbridge and got off the plane reasonably efficiently. We were in business class so by the time we got to the cavernous immigration area we were second in the queue. For a lot of passports no forms are needed - immigration processing was quick but not friendly. We made our way to collect our baggage - it took about 15-20 mins from when we deplaned - reasonably good. Then we tried to navigate our way to the domestic terminal. Previous comments about confusing signage are accurate. Essentially Terminal A is international and Terminal B is domestic. In the lifts they have signs referring to level 3/4 etc. but the buttons say level 1/2 - this seems to be the case everywhere. The terminals are one building so you can't go too wrong but ask a local if you can. You need to go upstairs from arrivals to departures and there are lifts so you can take your baggage cart with you. There was a free service to cling wrap your luggage so we took advantage when we checked into our SA domestic flight to Cape Town. I was concerned about how long it might take to get through arrivals so I booked a 3-hour gap to our domestic flight. In the end we got to the check-in within an hour of landing. We were able to get onto an earlier flight - essentially 2 hours after arrival. So keep this in mind - if you were traveling economy and there were more flights arriving time could easily get away. Departure for domestic flights was at the far end of the terminal but was reasonably smooth and efficient. No problem with baggage on arrival in Cape Town. On our return domestic flight we deplaned on the tarmac - with a long bus ride to the terminal (not dissimilar to Bangkok). Baggage arrival was within 20-30 minutes of landing - the bus trip through our timing a bit. We also had separate case of wine but it also arrived safely. We departed international a few days later. We were dropped at Terminal A for international but couldn't find check-in for CX - after checking we found this was actually in Terminal B - albeit at the first row of counters. But the flight departed from terminal A - not far away but a bit inconvenient especially if you were in a hurry. About 15 mins to get through immigration and then a bit of a hike to our lounge and terminal. IN HK our luggage arrived safely. So all in all it wasn't too bad but there are a few tricks as explained.



OR Tambo Johannesburg Airport customer review :  16 October 2013 by J Tydeman    (UK)

Rating : 4/10

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Recommended

Flew into Johannesburg from Heathrow to connect to a flight to Kruger. Our travel agent mistakenly gave us about an hour and a half to transfer which in many airports would be sufficient. Not at this one unfortunately. The airport is chaotic, and the signage for the benefit of those transferring to domestic flights is appalling. There were many stressed passengers like us worrying about whether they would get their connections. The mindbogglingly slow queues at passport control did not help matters. We managed to get our flight in the end, mainly because when we exited the lift to the domestic terminal, there were two supposedly helpful staff waiting to assist us. As it turned out, they were simply after a large tip, and scoffed at the (already generous) amount of money we gave them for running two hundred metres across the check in area with our suitcases. The number of passengers who had encased their luggage in clingfilm was testament to this airport's reputation for horrendous levels of theft of and from baggage. All in all, a needlessly unpleasant experience.



OR Tambo Johannesburg Airport customer review :  3 June 2013 by S Antichi    (Namibia)

Rating : 7/10

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Recommended

JNB is a very good hub with very good shops, restaurants, but is a nightmare concerning the baggage. Many baggage is lost or delayed.



OR Tambo Johannesburg Airport customer review :  17 May 2013 by D Olsson    (Australia)

Rating : 5/10

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Recommended

Getting bussed from plane to terminal is always a sign of poor design or poor management, especially when you're on the national carrier and there are lots of empty airbridges. And it was a long bus ride. Then the luggage took more than 30 minutes to arrive since it had to make the same long trek - maybe that's why passengers take so much hand luggage on SAA flights. Inside the terminal, it gets better but it's still got poor layout and signage (ask the many help staff or you'll never find the gates).



OR Tambo Johannesburg Airport customer review :  8 February 2013 by Garth Johnson    (South Africa)

Rating : 5/10

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Recommended

Arriving in Johannesburg on international flights, one is greeted with a most irritating announcement, with each incoming flight. The speaker, who is really not fluent in English makes an announcement to welcome passengers for each incoming flight. He proceeds to drone on for 10 minutes, explaining that each passenger travelling onwards needs to collect their baggage before the next leg of their flight. It does not stop there - he then reads a list of every local destination for which this rule applies. And again, let me repeat, in very poor English. He no sooner finishes the announcement, when the next flight arrives, and he starts from scratch. The other point is that the speaker system is not the best, so it is very hard on the ears, as it comes across full blast. The real point is does one need this after a long-haul flight? It is so unprofessional and so unnecessary.



OR Tambo Johannesburg Airport customer review :  2 October 2012 by Melvyn W Risbin    (UK)

Rating : 3/10

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Recommended

Flying from Cape Town to London via Johannesburg very disappointed with OR Tambo. We were flying with the national carrier (SAA) through the country's main airport on a major international route and we had to be bussed to the plane. It reminded me of cheap charter flights to Mediterranean destinations in the 1970s. Worse than that there were only about 10% of the seats required for waiting passengers who had to stand for an hour as the flight was delayed after the monitors instructed passengers to go to the date. I thought this place had been upgraded for the World Cup 2 years ago.



OR Tambo Johannesburg Airport customer review :  15 August 2012 by C Wajsberg    (Israel)

Rating : 7/10

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Recommended

As a frequent traveler to South Africa I do not have more complaints or compliments to give this airport if compared to other intl airports I fly to. Lines for passport control up on arrival and departure can be long sometimes. Baggage collection is decent. Custom officers are polite and professional. Check in area is still the same as it was before the world cup even if most other parts of the airport have been modernized. Duty free is expensive. Several bars and restaurants in duty free area but usual airport prices and usual junk food. My compliments to people working in this airport all of them have always been very helpful and friendly.



OR Tambo Johannesburg Airport customer review :  27 July 2012 by Kai Olesch    (Germany)

Rating : 8/10

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Recommended

Travelling to CPT from MUC twice last year, I had to change planes at OR Tambo. Immigration and luggage without much waiting, food courts with many choices for snacks at low prices and friendly service staff so a very good airport overall. Still I would prefer not having to go through customs before reaching final destination.



OR Tambo Johannesburg Airport customer review :  19 March 2012 by A Cotrim    (Portugal)

Rating : 8/10

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Recommended

This is a modern airport. Good staff. Clean but facilities are not so clean. I had 8 hours to wait for my connecting flight and 9 hours the second time. Good offer of restaurants and shops. The check-in area is very good (in both terminals) and the boarding area depends. In a big hall of AXX gates the organization is not so good compared with other areas of this airport.



OR Tambo Johannesburg Airport customer review :  20 January 2012 by A Tzarevski    (South Africa)

Rating : 8/10

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Recommended

Very modern airport, which compares well with pretty much any major airport around the world. It is quite spacious and well lit, and easy to get around. There is a nice selection of shops, and good choice of restaurants. Restrooms are very clean. Being a South African citizen, I cannot comment on immigration but I have never had problems and the processing of citizens is done quickly and efficiently. I have never had issues with customs. The facilities are of a high standard. Staff exhibit the typical South African hospitality and are friendly and helpful.



OR Tambo Johannesburg Airport customer review :  29 December 2011 by R Mortara    (UK)

Rating : 7/10

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Recommended

A mixture of positives and negatives. The positives: quick processing of luggage on arrival and quick check-in on departure. Facilities clean and well maintained. As others have commented, lots of eating options with competitive prices (for an airport). Staff friendly. Departure halls airy and well lit with some nice shops. There is also an observations deck in the public area. Negatives: On arrival on a domestic flight the corridor to the baggage claim area is gloomy with few windows. Also signage is v.poor. I almost missed the escalator down to baggage claim and finding the bus terminal for the hotel shuttles is not easy. Certainly this airport needs to seriously improve the signs throughout the building, otherwise lots of potential to be a v.good airport.



OR Tambo Johannesburg Airport customer review :  20 December 2011 by Robert Halverson    (USA)

Rating : 9/10

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Recommended

Overall, a pleasant experience and the best airport I found in Africa. The facilities are certainly comparable to any major airport in Western Europe. When we arrived from JFK I found our TSA locks on our luggage had been removed, but nothing was missing. On the rest of our flights the locks and contents were untouched. Going through Customs and Immigration each time was quick and efficient, and there were very short lines. The restaurants have reasonable prices and we found a lounge for about $18 each, while we had a 3 hour connection wait. Very good food and facilities for that price. There are lots of stores.



OR Tambo Johannesburg Airport customer review :  3 November 2011 by Carol Lombard    (UK)

Rating : 8/10

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Recommended

I have not been to JNB for 4 years and was very pleasantly surprised. All staff I encountered were very polite and friendly. Shopping great. Distances are not too long for walking and signage tells you what you need to know.



OR Tambo Johannesburg Airport customer review :  23 October 2011 by Colin Birch    (UK)

Rating : 5/10

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Recommended

Despite being a modern airport that has been upgraded recently due to last year’s Soccer World Cup there are many things that need serious improvement. The attitude of the staff leaves a lot to be desired, especially at passport control. Who likes having their passport limply thrown back at them after being mumbled at? As a regular traveller to South Africa I’m used to it but for many people this is their first impression. There is a facility for international arrivals passengers with onward domestic connections whereby you can check in your luggage and receive your boarding card for your next flight prior to leaving international arrivals. It’s a good idea and reduces the chances of you being hassled by the porters when you enter the public area. However, it’s not too clearly signed or easy to spot and only appears to be available for passengers travelling onwards with SAA or Express and Airlink. On our recent trip, there was only one check in clerk with a small queue of around 7 people, yet it took about 10 minutes to check the luggage and issue a boarding card. In our case, the check in clerk didn’t even look at or speak to us. I managed to get her to speak by saying at the end “Is that it?” to which I received a whispered “yes”. However, the same staff at South Africa’s provincial airports are completely different and are a pleasure to deal with. The two terminals are listed as A and B. With A being international and B domestic, yet there is no indication of this. Domestic check-in is fine but international is dire. Too cramped, dark, a low roof and the attendants at the start of check in insist you check in at a self-service kiosk which doesn’t issue a boarding card, but a slip acknowledging you are there. Then you still have to go through the normal check in routine. Each time I’ve travelled through this airport my bags have been tampered with. This is a problem that is widely known yet nothing seems to have been done about it. On one trip back to the UK starting at PLZ via JNB the check in clerk at PLZ suggested that I just checked my bags to JNB, picked them up and rechecked them so that they had the least time unattended. I do this every time now. On the positive side, facilities are fine with plenty of varied shops and places to eat, both land and airside. A good thing to note is that domestic departures landside have much better shops and eating places than airside, so if you have a long wait for your flight, I recommend checking in and then get something to eat etc. before going through security. I would avoid this airport if I could but it’s not always possible.



OR Tambo Johannesburg Airport customer review :  13 October 2011 by L Cronje    (Cambodia)

Rating : 7/10

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I have traveled through OR Tambo numerous times. It is a very big airport now, you don't feel cramped and crowded and the connection between Domestic and international is a bonus to before. Very clean inside. International there are a lot of shops & restaurants but they don't seem to cater for the normal person or taste, all expensive lines and not much available for children. There is no play area inside the airport anywhere. Very long airport and my flights usually end up being right at the end, so walking, walking and more walking. I have never seen staff riding with golf-cars offering rides to elderly, people with babies or even very small children. The biggest annoyance ever for me is the lack of luggage trolleys, departing and arriving, and then I don't even talk about that long walk from landing to get to customs - up ramps, down escalators or elevator out of the way with 2 small children and 4 peoples hand-luggage including baby bag, which we all have to carry because they thought it a good idea to bring our pram out together with the luggage collection and no trolleys! Check in is reasonably - I would suggest that they start international check-ins earlier than 2 hours before flight. I have also had my bags tampered with - checked in early waiting for flight down to DUR, all 3 our bags locks were broken off and zips damaged.



OR Tambo Johannesburg Airport customer review :  12 October 2011 by D Green    (Canada)

Rating : 2/10

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As a shopping opportunity, OR Tambo Airport in Johannesburg is superior to that of most airports I've been in. Aside from the usual touristy places, there are quite nice clothing shops and other stores. However, as an airport where I want to actually check my bags and expect to see them safe and unopened again, O R Tambo is one of the worst airports in the world! On two out of three occasions when my bag went through this airport it was opened and items stolen. The last time, after I had taken out just about everything of any value except clothes and toiletries (my carry-on bag now weighed a ton!), they broke off the lock sides completely, now making the bag just garbage. This was despite my having paid for the "security shrink wrap" they offer at check-in. These activities are well known at O R Tambo but the airlines and authorities don't seem to care. I am never going near this airport again!



OR Tambo Johannesburg Airport customer review :  30 August 2011 by Paul Easther   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Modern sleek airport. Only downside are the porters. Dressed in orange they approach you with a question of where are you going. Before you know it they've grabbed your bag and you find yourself in pursuit, not knowing that there going to demand money even if they didn't succeed in getting you to where you really wanted to go. Be very firm, even rude, to get the message across to them if you don't want any help. We nearly missed our flight because they took us to the wrong terminal and on the way back to the right terminal when they asked us for more money I told them to drop the bags and leave.


OR Tambo Johannesburg Airport customer review :  2 July 2011 by Darren Tan   (Singapore)

Customer Rating :  2/5

2 Star Rating   

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The airport was quite spacious. However airport staff need to improve on their attitude and service. There was a long queue for the immigrations counter. When I reached the immigrations counter, they demanded to see my boarding pass for my return flight to Singapore which is totally unnecessary at any other airport I've travelled to so far. However the boarding pass for my return flight was with the local tour guide, whom had already checked out earlier. A tussle had to go on for about 20 mins before I was allowed to check out of the local immigrations after the return flight boarding pass was shown. There was another staff to guide the queue and the immigrations counter, but she seemed rather lost once the queue started to get messy. A rather unpleasant experience. 1 week later I returned to the airport for a flight back to Singapore - this time round I didn't get pass the security screening because of my metal belt. I was given a body check by a local security staff and he was pretty rude. He started touching my entire body very thoroughly (not the usual body check) and was laughing and started talking to his colleague in the local language. He seemed to be making a joke out of the whole process. Yet another unpleasant experience. Waiting time to board the plane was not too bad, though people had to board the plane in batches as everyone had to take a bus that brought us to the middle of the runway where we climbed the steps up the plane. No gateway.


JOHANNESBURG OR TAMBO AIRPORT customer review :  20 June 2011 by Yusuf Kader   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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I travelled to Malaysia in Mar 2011 and Arrived in Apr 2011. The staff were courteous, check in times were minimal and the new immigration counter just after the KFC had no queues , it was a hassle free experience all together. Keep it up!!!


JOHANNESBURG OR TAMBO AIRPORT customer review :  19 May 2011 by Francois Koenig   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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Customs extremely quick - lots of counters manned with facilitator keeping the queue moving. Baggage out quickly. Airport very pleasant and neat. Check in at Domestic Terminal for 1Time Airlines quick. Lots of eating facilities and security pleasant and smiling. A pleasant airport to transit through.


JOHANNESBURG OR TAMBO AIRPORT customer review :  9 May 2011 by Simon Smith   (UK)

Customer Rating :  5/5

5 Star Rating   

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First time at JNB since 2005 and I was really impressed. On the outward trip I followed flight connections, it took about 5 mins. On return I went through immigration, no queues inwards or outwards and security took about 30 seconds. A good range of retail outlets airside and we had a decent meal at News Cafe for R60 (about 5). The other positive thing is there are plenty of employees stationed around the airport able to help and point you in the right direction.


JOHANNESBURG OR TAMBO AIRPORT customer review :  21 April 2011 by J Stankiewicz   (Germany)

Customer Rating :  1/5

1 Star Rating   

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This is the most inefficient airport I have seen. All the queues are long, and usually some self-important security guard will just show up and demand to see people's documents just to let them stand in the queue to have their documents checked. I often think people working at the Immigration counters don't think. I have a South African passport, but because I have an "foreign-sounding" name, I often get asked what my nationality is - while the person asking is holding my SA passport. To get from domestic to international terminals (which must be done for Cape Town - Europe or Durban - Europe connections) takes a very long time, mainly due extremely poor signing. Waiting for the luggage takes a very long time too. Often it is clear the bag was opened before it arrives on the conveyer belt, though I never had anything stolen (I usually put some dirty laundry on top in my bag).


JOHANNESBURG OR TAMBO AIRPORT customer review :  4 April 2011 by Peter Voss   (Germany)

Customer Rating :  1/5

1 Star Rating   

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CPT-JNB aircraft has been on block, it took 10 minutes to adapt the staircase. Very slow! Then by bus to domestic terminal. Then to walk down to Terminal A or B. That all takes too long because the airlines book normally connections to international departures too short not knowing that the ways are too long in JNB. Further on the queue at passport control is again too long, at 6-8 p.m. the hall is packed full by passengers that they must wait outside. The result - they miss their flights. Or Tambo is the worst airport concerning handling. The mentality of the staff needs urgent improvement. Why is CPT so much better?


JOHANNESBURG OR TAMBO AIRPORT customer review :  21 March 2011 by Martin Yates   (UK)

Customer Rating :  4/5

4 Star Rating   

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Refurbished recently, so its very nice. But how can a luggage storage business, at a huge international airport, not accept credit cards?


JOHANNESBURG OR TAMBO AIRPORT customer review :  25 January 2011 by J Piersen   (USA)

Customer Rating :  3/5

3 Star Rating   

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Agree that signage is confusing. Arrived on BA from Heathrow around 9:00 am business class, with three hours before next flight. BA lounge closed but sign directed us to a multi-airline lounge. We were refused entry, however. Returning two weeks later, the transfer experience was beyond belief; a potentially two hour wait. We convinced the Air Namibia agent next to the single BA agent to issue our boarding pass and therefore reduced our wait to forty-five minutes. Both agents seemed indifferent to the wait.


JOHANNESBURG OR TAMBO AIRPORT customer review :  21 December 2010 by G Koenig   (South Africa)

Customer Rating :  4/5

4 Star Rating   

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Agree with comments below- signage is bad, especially when arriving by the Gautrain (which was indeed amazing - 14mins Sandton-airport). The escalator brings you down into the middle of the check-in area (terminal A left + terminal B right). A huge sign should rather indicate International Check In A / Domestic Check in B!! Very easy to get lost. Otherwise very nice, clean, modern airport with lots of shops and eating areas and friendly security staff. BA drop and go a bargain and saved time.


JOHANNESBURG OR TAMBO AIRPORT customer review :  23 November 2010 by S Hayes   (New Zealand)

Customer Rating :  2/5

2 Star Rating   

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Nice big clean airport with a distinct lack of clear signage. Ended up walking in circles to get from international arrivals to domestic departures for a flight to Cape Town. On departure the lack of signage was worse. You really have to have your wits about you if you are dropping off a rental car as the signage to the rental car drop off area is not consistent or even logical. Several last minute lane changes required to get into the correct lanes. I am sure I hacked off more than one driver behind me. Once inside the terminal the lack of clear signage continued. Not helped by the flight information displays not being updated either frequently enough or clearly. Staff were in attendance but were not really helpful as they could not answer basic questions, like where are airlines desks? I got sent on two wild goose chases by staff who did not know even the basics. More training perhaps? Great building let down by very poor signage and poorly trained staff.


JOHANNESBURG OR TAMBO AIRPORT customer review :  23 September 2010 by Sandra Cavanagh   (Australia)

Customer Rating :  3/5

3 Star Rating   

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We were transit passengers through Johannesburg earlier this week and the experience was beyond belief. The transit check in area was a shambles, people everywhere and the staff just ambling along with no real interest in the huge queues. We were travelling business class and there was no priority queue. We almost missed the opportunity to shower in the lounge before boarding and we had just over two hours which we believed would be ample time. The airport is nice but the staff need direction, training in customer service and motivation to carry out their duties.


JOHANNESBURG OR TAMBO AIRPORT customer review :  2 May 2010 by Stephen Emery   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Spacious airport and quick to process through every stage. Friendly people but the lack of signs is beyond belief. Dropping off the rental car was hilarious. I swerved from lane to lane, did lots of driving on blind faith, and eventually got there (only had to go round once). There is a business class check-in for SAA - it is well hidden in the centre of all the SAA check-ins. After check-in with SAA, walk to the end (away from the glass windows), and turn left then keep on walking and make your way down one floor to the next level and that is where security is. I stayed at the City Lodge Hotel right at the airport, which was great and pleasantly uncrowded.




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