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New York JFK Airport
4 out of 10  4 out of 10
262 reviews



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NEW YORK JFK AIRPORT customer review :  16 August 2014 by J Wood    (Australia)

Rating : 0/10

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Recommended

I've just returned to Australia leaving from JFK for the first time and was completely horrified by the state of the women's bathrooms. The doors on some of the stalls wouldn't close. The floors were wet, covered in paper and the bathroom smelt. I've travelled through many airports and have never seen anything like this anywhere.



NEW YORK JFK AIRPORT customer review :  1 August 2014 by Kathleen Taylor    (Canada)

Rating : 1/10

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Recommended

I flew in to JFK for a connecting flight from Stockholm to Toronto (with Delta). After my experience at JFK, I will avoid this airport at all costs. I was glad I had a 5 hour wait between connecting flights. I spent most of that time lining up for various security checks and trying to figure out my way around. I can appreciate the increased security control at the airport, and have traveled to other major airports in the United States, however the atmosphere at this airport was mass confusion. The Delta flights were fine, however, once you get to the airport passengers are herded through like cattle, with little explanations from staff, and suitcases left in great piles around the carousels. It took almost 2 hours to clear security with my suitcase, and then have to go through security again for my connecting flight. It was difficult to find help to find out where to get my connecting flight (Terminal 2). Hopefully the situation will improve once the new Delta terminal is completed. Not the best impression for travelers visiting the US, avoid JFK if you can!



NEW YORK JFK AIRPORT customer review :  21 July 2014 by Cornelia Curry    (USA)

Rating : 0/10

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Recommended

On 9/16/14 I arrived at JFK from Germany. I am a permanent resident with a German passport, so I was not able to use new do-it-yourself system. After waiting in line for 45 min. I was waived over by an officer and told through hand signals what to do. He never spoke a word. I wished him a nice day. Next was the luggage. Since the "visitors" line was even longer than mine, no one was taking their luggage and it was piling up 4 deep. It was impossible to get your luggage out and not one person to help. Thanks to other passengers I was able to get my case. After leaving the arrival area I was told to move outside or I was going to be arrested. Not quite sure why. I was just waiting for my ride, not bothering anyone. I just don't understand the arrogance.



NEW YORK JFK AIRPORT customer review :  21 July 2014 by S White    (USA)

Rating : 0/10

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Recommended

What an appalling airport JFK is! Passengers are left to their own devices to exit, find baggage claim or - anything. No clearly marked instructions when deplaning at all. Security staff act like prison guards and treat bewildered passengers like criminals. The exit is crammed with drivers hawking car services. The exits are blocked by the crowding. There isn't an official seeming person in sight. I'm a fairly hard boiled New Yorker but coming back into the country via JFK Airport just now (7/16/14) has really rattled me. I can't imagine what newcomers think. It's a disgrace.



NEW YORK JFK AIRPORT customer review :  24 June 2014 by R Maccuswell    (USA)

Rating : 8/10

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Recommended

I have flown through here before and left the negative reviews, but not this time. Yes it is dated and crowded. My family of four flew to Asia and out of T1. Check in at 6.30 am was fine, security was no issue. This was our youngest at 7s first time flying and TSA were great to her. Let me though first agent explained to her what they were doing put her through and no issues. The TSA agent even gave her a high five for doing so well. 2 hour wait for flight shops just opening but grabbed a quick breakfast. Return 2 weeks later several international flights landed at once. Uhoh! Well not the case. Through immigration, used the new computerized check-in, took just a second. Off to get stamped and our immigration official was friendly. Chatted and caught up as he checked things, asked both children how they liked Asia. Through got bags and a long line for customs. However it moved very quickly and the customs agent only asked about a box we had (needlepoint artwork) said ok welcome home and through. I have used JFK several times and always dreaded it but this time amazed how speedy it all went and nice folks were. Guess we just got it at the right times.



NEW YORK JFK AIRPORT customer review :  11 June 2014 by P Lungi    (USA)

Rating : 3/10

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Recommended

It is unbelievable that at this day and age JFK doesn't have family restrooms! Very uncomfortable situation when you travel with your 7 year old daughter. In general not a pleasant experience. When in JFK you just want to leave as soon as possible. Compared to German airports JFK is not to be proud of.



NEW YORK JFK AIRPORT customer review :  23 April 2014 by A R Jones    (Poland)

Rating : 0/10

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Recommended

I travel through JFK terminal 1 every 3 weeks as a business passenger. Immigration and security is a shambles. Its a running joke that the first and business class queue to immigration is slower than the general and its a disgrace that they run it so poorly. At least 3 more lines are needed. Coming in more officers are needed as its so poor compared with Newark. This airport is the worst one I have had the displeasure of travelling through.



NEW YORK JFK AIRPORT customer review :  12 April 2014 by C Spray    (UK)

Rating : 9/10

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Recommended

Flew in to JFK T4 from the UK last Sunday arriving at about 2.30pm. From reviews and press comments I was expecting the worst, with long delays to get through immigration - not so. From the time we left the plane (at a distant Gate with a longish walk) to the time we exited the airport took about 25 minutes. No queue at immigration and no hold up at baggage reclaim. We had a similar experience returning to the UK from the same Terminal with minimal wait at baggage drop (thanks VA) and at security. Credit where credit is due! We might have been lucky, but our experience of JFK was great. Only 9 out of 10 because prices were expensive. 8/$12 +tax for a bar of chocolate that costs 3/$5 in my local supermarket and 2/$3 for a small bottle of water.



NEW YORK JFK AIRPORT customer review :  1 April 2014 by H Oberbeckmann    (Germany)

Rating : 6/10

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Recommended

We were transferring in JFK at night. Connection between our terminals with a bus was fast and without waiting time. Unfortunately at that time almost all shops and restaurants were closing (between 10 pm and 11 pm). Drinks and snacks are very expensive as well! I'm a non smoker, but there's no smoking facilities within the security area.



NEW YORK JFK AIRPORT customer review :  5 March 2014 by J Segal    (USA)

Rating : 7/10

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Recommended

Recent trip connecting at T8 for international trip. Nice structure, but limited services. Departure was easy- connecting gate was next to arrival gate, so very easy. Had loads of time, so looked for something to eat. This led me all over the terminal, very limited choices. Sad that an airport in such a foodie city has so little to offer. No real local choices. Arriving back, was very lucky-absolutely no line at immigration so through in less than 3 minutes. Had to go all the way out to get domestic boarding pass at check in counters. Security line was massive, but with TSA pre-check, was through security within 3-5 minutes, but then sad that I was stuck in the terminal with nothing to do and nowhere to eat.



NEW YORK JFK AIRPORT customer review :  10 February 2014 by P Oscar    (Belgium)

Rating : 3/10

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Recommended

Had a connecting flight from JFK back to Belgium. My connecting fight arrived in terminal C and from there I was told that my Brussels flight was on terminal B. So far so good. Caught a bus to Terminal B and as I had 5 hour layover, I decided to find somewhere to eat. I walked all of terminal B into Terminal A and the main food choices there were McDonald's, Panda Express, a couple of sandwich places, a Sushi place, a shake shack and a small expensive restaurant near terminal B-34. Food selection in this terminal was horrible. I couldn't believe it as I pictured JFK to be a busy international airport with lots of options. Last month I had flown into Atlanta and that airport is above and beyond what I experienced at terminal B at JFK. I had to walk about 20 minutes until I found a customer service desk. I do have to say, when arriving at JFK, I went right through immigration. There were tons and tons of lines open and even though there were a lot of other people flying in, I waited no more than 5 minutes to be attended by the custom agent. Luggage also came in fairly fast, and that's why I thought this airport was much better, as I was told horror stories about the immigration queue there, but really, it was a breeze. The B terminal though, it seems to be new, but it just lacks restaurant options.



NEW YORK JFK AIRPORT customer review :  28 January 2014 by William Ravelli    (Italy)

Rating : 5/10

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Recommended

I've flow in and out of the Lufthansa Terminal twice in the last month. I'm a European citizen and I arrived from MUC in the afternoon and the queue at the immigration wasn't so long: it took 40 minutes, less than what I expected after reading the other reviews. After the custom control we collected our luggage and in less than 45 minutes we were checking-in in our hotel in Midtown. On the way back to Europe it was very frustrating to pass all the controls. TSA agents are rude. After passing through the security controls you arrive in a poor area: duty free is too small, no other choice for food apart from fast food and toilets are dirty and smelly! Our flight took off on time and we didn't miss the connection in MUC. The only good thing of this airport is that it is full of taxis waiting for passengers and you don't have to wait for one like in BCN or MUC.



NEW YORK JFK AIRPORT customer review :  16 January 2014 by R Dalgleish    (UK)

Rating : 2/10

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Recommended

I had to transfer from T8 (American Airlines) to T7 (British Airways). We were given no info on the plane when we landed and the signage at JFK is laughable. Several passengers from our flight were doing the same transfer and we were all struggling. No one to ask, a train which has little info on where it is going and a walk of about 25 minutes through dirty, dismal corridors. Finally made it - it took about 45 minutes and actually T8 is pretty good but I would not bother with the priority pass lounge (run by United), it is very tired with little to offer.



NEW YORK JFK AIRPORT customer review :  13 January 2014 by J Becker    (USA)

Rating : 8/10

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Recommended

Flew out of JFK to Tokyo Japan and had no problems whatsoever. Sometimes I think JFK gets a bad rep. A little delay at the ticket counter, but security, etc. had no delays. Restaurants were convenient and stores seemed reasonable. It's a fine airport to travel out of.



NEW YORK JFK AIRPORT customer review :  13 January 2014 by Josh Morrison    (USA)

Rating : 4/10

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Recommended

Not a very pleasant airport. It's very busy and some of the terminals are inexplicably far from each other for connecting domestic flights with short layovers and no monorail transport. Very long waits while taxiing, sometimes have flights delayed. It's a busy airport without many amenities that I haven't had very good experiences with. Nothing terrible, just typical travel headaches in the 3 or so times I've been through it.



NEW YORK JFK AIRPORT customer review :  8 January 2014 by S Ross    (USA)

Rating : 0/10

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Recommended

Having grown up close to JFK and having used the airport my entire life, I have to agree with most of the negative reviews. Even when you are familiar with the terminals and know where to go, it can still be challenging. I can't imagine experiencing JFK when totally unfamiliar. The most recent example was a few days ago arriving into Terminal 8 Saturday evening at 11pm. Baggage was total chaos and took 1.5 hours after landing to finally get our bags. It will never change. The best preparation if you must fly through JFK (or EWR or LGA) is to learn in advance everything about what must be done - where you need to go and whatever procedures you need to go through, so then you need to rely on the poor customer service to a far lessor degree and then it will be less painful.



NEW YORK JFK AIRPORT customer review :  4 January 2014 by Kate Hill    (USA)

Rating : 2/10

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Recommended

Terminal 4 is dark and depressing. As a U.S. citizen, I was embarrassed. Food options for unticketed people were awful - 2 (Dunkin Donuts & Au B.P. - ABP didn't have their lights on and were out of a number of things). We were told we could get on the train to Terminal 1 for more options. So much for a nice meal with our niece on New Year's Eve. There was no seating for eating, just tall tables to stand at. Seating for anyone who had to wait was a thrid or less of what was needed. Passengers and their luggage were laying on the slightly raised floor near the windows where lighting was even worse. There were no signs I saw apologizing for half the lower level under construction. The "greeters" hung back under the poorly lit "roof" so you had to seek them out if you needed help. $8 for internet access was insult to injury. The good thing was that Avianca was well staffed so check in was great and the staff were very helpful.



NEW YORK JFK AIRPORT customer review :  2 January 2014 by P Brandenburg    (USA)

Rating : 1/10

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Recommended

By far the worst of the world's major airports. Long lines, inefficient layout (long walks to gates), incompetent staff, and terrible public transport links to NYC (AirTrain takes ~8 mins to come and then is a 15 min journey to Subway station, plus time to get new tickets, take elevators to Subway, etc. all-in-all 30 mins just to get from your arrivals area to the Subway, which is embarrassingly dirty and gross and takes forever on the weekends.



NEW YORK JFK AIRPORT customer review :  27 November 2013 by Marwan Kasi    (USA)

Rating : 8/10

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Recommended

We fly out of JFK a few times a year, as always we find it convenient, clean, warm TSA, last time we flew out of there was in Nov, 2013, our flight was out of terminal One, it took us less than ten minutes between checking in, security and walking into the business lounge.



NEW YORK JFK AIRPORT customer review :  25 November 2013 by J Hook    (UK)

Rating : 0/10

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Recommended

Returned from NYC recently and so disgusted with the service forced to provide a review. Six adults and a two year old amongst the group, arrived into JFK airport off a flight with Delta (which went very well). The terminal building is made out of glass and this results in a greenhouse effect in the terminal building, it was absolutely boiling and we were herded into snaking lines. We waited for approximately 30 minutes when the two year old became very restless, we asked one of the ten or so members of staff standing around chatting if we could come through the lines (this had been done automatically for us in Heathrow and was very unexpected). One member of staff said no, another said the child and the parents can come though, then a third said no you can all come through. We left our place in the line and proceeded to a desk set up for special assistance, at this point a fourth member of staff said no only the child and parents can come through the rest will need to go back in the line. This lady was so rude and aggressive, the rest of our party proceeded to return to the back of the line. The two parents and the child then went through immigration with the rudest, disinterested most tired and unhelpful, unwelcoming member of staff I have ever had the misfortune of meeting. The really laughable thing about this is the fact that they have signs stating that they want to provide positive experiences. Had we known we would be separated we would have endured the line had we known that immigration would be as bad as this we would have used a different airport. The child and parents proceeded to baggage claim, and waited a further three hours before the rest of our party came through. To make people wait in line with no water or any forms of communication is really unacceptable in the year 2013, I have personally travelled to countries considered third world by the US and have been treated far better than this. Had we not had a child with us we would have been happy to wait in line, however asking anyone to wait in a green house for three hours just to pass through immigration is disgusting and I will never fly into this airport again. We had been given exceptional service in Heathrow, and departing from JFK was much better, however the lack of any organisation and rudeness of staff in JFK did not give a very good first impression of the United States.



NEW YORK JFK AIRPORT customer review :  23 October 2013 by Simon Hammond    (UK)

Rating : 0/10

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Recommended

After a transatlantic flight, the last thing you need is to queue for three hours just to get through immigration, but that is what happened. Only about 20% of the desks were manned, and the few staff who were on duty were painfully slow. Some were just stood around chatting and ignoring the huge queues. You get the impression it's a case of "You want to enter our country? Then you wait until I say and if you don't like it you can go back home". In future I will avoid JFK at all costs. Appalling!



NEW YORK JFK AIRPORT customer review :  19 October 2013 by M Austin    (UK)

Rating : 9/10

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Recommended

I was also nervous of landing at JFK after reading the reviews here - I really think it must be down to the day you arrive - I was a Tuesday and maybe lunch time is a good time to land - especially in to Terminal 4. Got off the plane and went through immigration and security really smoothly and quickly and all the officials were friendly and efficient, it was definitely a good experience with no queuing at all. One of them even gave us good advice on certain places to visit which wouldn't cost too much. Part of JFK's airtrain shuttle was suspended for maintenance but still we did their bus transfer to Jamaica station then on to a little train that was working and then on to the subway and in to Manhattan in just over an hour - a good start to a great holiday.



NEW YORK JFK AIRPORT customer review :  16 October 2013 by Z Feinberg    (USA)

Rating : 8/10

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Recommended

I was bracing myself for long lines and lots of headaches because, well it's JFK. To my great surprise the immigration lines were exceedingly fast for not only the U.S. citizens line, but the foreign visitors too. We passed through Terminal 4 and were in and through customs in about 5 minutes. They have set up kiosks that help process and shuffle the people through in a more efficient manner, and the immigration officers were nice. It was like passing through a well-oiled machine for both of us. Overall, I was pleasantly surprised by how easy, clean, and efficient.



NEW YORK JFK AIRPORT customer review :  16 October 2013 by Joy Bailey    (USA)

Rating : 1/10

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Recommended

We came in on Aer Lingus from Dublin Airport on October 10, 2013. Thankfully we had already cleared US Customs in Ireland. Our challenge was to traverse terminals and endure security wait times to make our connection on Delta to Atlanta. We had given ourselves 3.5 hours for our connection and I was glad we had done so. It took us just over one hour to snake through the poorly-manned security line. I asked the young man, assigned to usher us through the line, whether this was unusual. He answered with a very resigned tone "it is always like this, people miss their flights all the time." Too bad JFK. I live in Atlanta and use that airport often. I will certainly avoid JFK in the future!



NEW YORK JFK AIRPORT customer review :  25 September 2013 by Michael Trebuch    (Austria)

Rating : 0/10

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Recommended

Arrived with LH at Terminal 1. It was the worst Airport I have seen. More than 1000 waiting at immigration. It took us more than 2 hours to go through. Half of the counters were closed. Staff were chatting to each other and ignoring waiting passengers. Immigration procedure is inefficient. Most of the officers use just one finger for the Keyboard. Every time we come to the US they collect fingerprints of all fingers. Meanwhile they must have hundreds of prints from my fingers. Baggage was laying around no belt number was shown. The guy at the customs looked stoned to us. Departing was also a mess. Airtrain was not working, buses crowded. You cannot leave the baggage at check in. You have to bring it to a drop off point, where is another cue. Very long wait time at security check. TSA friendly like prison staff. If there is no significant improvement in the future we will not come to USA anymore.



NEW YORK JFK AIRPORT customer review :  18 September 2013 by O Wait    (UK)

Rating : 1/10

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Recommended

Arrived in JFK from London expecting to find a well managed immigration process. Was dismayed to find an absolutely disgraceful service - waited in line for 2 and half hours, watching a skeleton staff process new arrivals at a snail's pace. Given the number of travellers going through JFK you'd think that they may have managed to refine and improve their processes slightly. It really was a joke after an 8 hour flight, and frustratingly the staff appeared to be enjoying making people wait. Sort it out JFK! Apart from the airport experience NY lived up to expectations.



NEW YORK JFK AIRPORT customer review :  5 September 2013 by S Ravi    (UK)

Rating : 0/10

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Recommended

The worst airport I have ever visited. Me and my mother were travelling to Toronto, Canada and had to pass through JFK for a transit flight. We had to clear customs with our fingerprints and photographs taken. The worst thing about the whole experience was just how rude and unpleasant all the staff we came across were. The airport itself is like a riot, no signs of any systematic procedure, with hundreds of people queuing left right and centre. Like the reviews have stated, we had to re-claim our baggage which was a nightmare. Then passing through security was another hassle. The lady was so rude to us. Absolutely the worst experience in a long time I will be doing everything to avoid going to the US through transit in the future. Canada was the complete opposite!



NEW YORK JFK AIRPORT customer review :  4 September 2013 by Leo Kuipers    (Netherlands)

Rating : 0/10

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Recommended

A nightmare to go through customs. We arrived on September 4th, and after an 8 hour flight, it took us 2.5 hours to go through customs! We had to stand and shuffle for 2.5 hours. To top it off, not all TSA booths were opened! This will be the last time I visit NYC.



NEW YORK JFK AIRPORT customer review :  2 September 2013 by Brian E Smith    (Japan)

Rating : 8/10

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Recommended

Departed the American terminal on a short flight to RDU. This is my second time using the American terminal at JFK and though I'm not a fan of American, nor a frequent flyer with them, I can say that it is a very fine airport. The AA check-in staff were efficient handling the checked baggage after the kiosk check-in. The security line wasn't long this time of day. The terminal itself is huge and there seems to be plenty on offer for food and shopping. Seemed clean to me, too. As this was a domestic flight, I cannot say what the international connection experience is like.



NEW YORK JFK AIRPORT customer review :  27 August 2013 by J Harvey-Hills    (UK)

Rating : 7/10

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Recommended

We used JFK twice in August. The first time was to fly to Boston on American Airlines from Terminal 8. This terminal seems very modern. Queues at security were short and there were pleasant shops and restaurants air side. Two weeks later we arrived back at JFK Terminal 8 from Boston and then transferred to Terminal 7 for a British Airways flight to London Heathrow. Again, Terminal 8 was good. Terminal 7 looks rather old by comparison. The queues at Fast Track security were short. The facilities air side seemed pretty limited. The selection of shops, in particular, seemed pretty abysmal (not a patch on LHR T5). Thank goodness for the BA lounge which was pleasant and comfortable. I would not have liked to have spent 6 hours in the terminal itself. Our bags were tagged from Boston to London and they arrived in London at the same time that we did so that was good.



NEW YORK JFK AIRPORT customer review :  14 August 2013 by Nicholas Robinson    (Canada)

Rating : 0/10

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Recommended

I must agree with the majority of negative reviews here. I was absolutely appalled at both my experiences going through JFK - it's easily the worst airport experience I have had - I've probably been through at least 200+ airports, large and small, in my lifetime. Coming from Montreal on a weekday morning flight, I was blown away that I had to remove my checked-in bag while in transit for a flight to Japan in the afternoon. Being forced to undergo customs and immigration and rechecking a bag and having to change terminals was a ghastly experience. The entire airport seemed like it was in a massive state of chaos. The line for immigration was at least 300 people long, the inspector extremely rude. The signage is appallingly bad. The sign for the "Skytrain" (there's a laugh) has a somewhat arrow-like logo, but the arrow is usually pointing in the opposite direction. I had to ask about 3 people how to get to it in Terminal 4. Going through security in Terminal 8 was chaos. No baskets in which to put my items. After I cleared security and started to look for my gate, I discovered the gates were on another floor, though purely by accident. Coming back 2 weeks later, on a Saturday afternoon, was an even worse nightmare, after the 13-hour flight from Japan. There were at least 4 jumbo-jet loads of passengers in line for customs. Again I had to offload my bag, again I had to switch terminals (my feeder flight to Montreal was at the absolute furthest gate from the hub in Terminal 4) and again there was the frightful security nightmare. From now on I will do everything in my power to avoid having to go through the US.



NEW YORK JFK AIRPORT customer review :  8 August 2013 by M London    (USA)

Rating : 5/10

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Recommended

It's all a matter of timing. I had an early evening flight out of T7 and had less than a 10 minute wait at security. On the return I arrived late at night so there were no lines at all. T7 is a bit small but it gets the job done at times.



NEW YORK JFK AIRPORT customer review :  5 August 2013 by Ed Rooney    (UK)

Rating : 0/10

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Recommended

As a non US citizen my airport experience was appalling. We had just completed a 7 hour flight from the UK and were obviously feeling a little tired. As we got off the plane and followed the signs for immigration we were met with a huge queue waiting to even approach the immigration hall. There are 3 lanes for this area. The US citizens are allowed through, without showing any ID, the middle lane is for fast transit, connecting flights, and then the visitors lane. Once in the main immigration area we were herded like shuffling cattle in to a zig zag line for the next 2 hours, it was worse than any queue I have ever experienced in a Disney park even! The staff were rude and non helpful. Thanks to the US paranoia we had to give finger prints. The consequence of all this queuing meant that once through security and in to the main baggage hall it literally is a free for all. There is no signage as to which baggage belt our luggage had arrived on, it was just over 2 hours previous remember! The staff were totally disgraceful and rude. When I asked where our case were I was told I don't know and the staff member walked away! Welcome to America and you are our visitors? You need to have along hard look at the welcome experience because like so many things the USA has got this massively wrong, it's appalling. Terrible experience.



NEW YORK JFK AIRPORT customer review :  15 July 2013 by L Philomin    (Ireland)

Rating : 1/10

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Recommended

Arrived in JFK, passed through immigration and customs comfortably and then the chaos. First told to queue at one point to re-check our luggage. When we get to the front we were told our flight was cancelled due to weather and to queue at another desk. An hour and 15 mins later we get to front and there were told there were no flights today. No hotel expenses. Flight was booked to fly out of La Guardia. The return via NYC was just a bit more bearable as we had a wheelchair assistance who knew where to go and how. On our own we would have struggled to meet the 1 hour 15 mins layover time. Delta, you let yourselves down.



NEW YORK JFK AIRPORT customer review :  4 July 2013 by C Wajsberg    (Israel)

Rating : 3/10

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Recommended

I am a regular visitor to this airport. Last visit was some 5 weeks ago. Depending on which airline you fly in with you might be surprised at the very poor state of terminal as amount of people handling passport checks. I usually fly with airlines from skyteam group. My last flight was with Alitalia for the flight to NYC arrival terminal, same as Air France, not too bad. Return flight with KLM, check in enjoyed by the very special services of Delta as I am a platinum elite member of skyteam. Once after security check you are back in an airport that feels like being back in the 1960 with endless walks and gates. Delta lounge a disaster, no decent food or drinks. I have noticed some improvements at JFK airport to flights but still this is not a modern airport.



NEW YORK JFK AIRPORT customer review :  3 July 2013 by M Brown    (USA)

Rating : 0/10

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Recommended

Unfortunately, the state of most American airports is a reflection of our decline as a nation. Airports used to be a source of pride, polite staff, cozy conditions, and the wonder of air travel. Now? It's an embarrassment that international travelers have US airports as their first impressions of this country. The terminals are filthy, baggage is often lost, immigration is gestapo-like, and good luck if you can get someone to help you. What happened to customer service? Professionalism?



NEW YORK JFK AIRPORT customer review :  27 June 2013 by Scott Diamond    (USA)

Rating : 0/10

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Recommended

I have traveled all over the world but never was routed through JFK until my last two trips with Delta. It will the last time. JFK is singularly the worst airport I have experienced anywhere in the world. My sense was that the place was in total chaos. Nobody knew anything. The port authority police could not tell me how to get to the next terminal. The line at customs was no less than 400 - 500 hundred people stretching well out of the room. Baggage was pulled from the belt and placed in a different location. Staff was rude. From the facilities to the staff, it is truly an embarrassment that foreigners first impression of the US - disgraceful.



NEW YORK JFK AIRPORT customer review :  25 June 2013 by W Jackson    (USA)

Rating : 0/10

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Recommended

Our original itinerary for our trip home from Germany provided only a 1.5 hr window of time to go through customs (first time), retrieve our luggage, go through customs a second time, and try to find the place to check the luggage for the continuing flight. Then our plane was delayed due to weather conditions causing us to miss our connection to Atlanta. There was mass confusion as hundreds of passengers tried to find an agent to help with rechecking baggage and finding a connection. The agent that we were finally able to access seemed totally incompetent, spending countless minutes on the phone instead of the computer. He finally informed us that we would have to spend the night in NYC to catch a 6.20am flight. We later discovered that we had already been automatically rescheduled to a new flight that was to leave at 8.15pm - information that the Delta agent should have given to us. We can't believe how an agent for Delta could be so totally out-of-the-information loop, resulting in our two families incurring over $200 each of overnight costs and having to move all our luggage with two small children to an area hotel. This is not the first time we've had trouble at JFK Airport; all in our travel group have concluded that we will never travel again through JFK unless there is no alternative. At the same time, our long-term respect for Delta and its agents has been severely diminished.



NEW YORK JFK AIRPORT customer review :  11 June 2013 by J Hernandez    (USA)

Rating : 10/10

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Recommended

I went to terminal 5 in JFK. Best terminal in the airport. Staff are nice, the place is clean, easy to move about. Great selection of food and things to do inside security. The line went fast in bag check and security. Left out of T5 15 minutes early, management went well. Free WiFi, options to order food from the gate, and clean bathrooms. I would highly recommend to fly T5 because they offer the best facilities compared to other terminals.



NEW YORK JFK AIRPORT customer review :  7 June 2013 by S Chang    (USA)

Rating : 8/10

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Recommended

Have flown out of Terminals 5, 7, and 8: T5 - One of the best in the country in my opinion. Clean facilities, friendly staff, and quick waits for check-in/security. Ground crew is also very good. T7 - Nice facility, but US Airways check-in is slow and security waits are long in the evening (considering British Airways flight crew got to cut the whole line). A bit tight though. T8 - Well laid out. Security was quick but AA check-in was unorganized. Baggage return was very fast.



NEW YORK JFK AIRPORT customer review :  30 May 2013 by Samuel Sanoian    (UK)

Rating : 7/10

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Recommended

Flew into JFK Terminal 7 from LHR on 21 April. First time using this airport. Was expecting to queue for a long time but surprisingly it only took me about 20 mins to clear US Customs. Many booths were open and there was a courteous lady directing people where to go, she even allowed me to use the US citizens only lane for some reason! Customs officer was very friendly and wished me a pleasant stay. Luggage arrived quickly and I took the convenient air-train just outside the terminal to connect to the subway into Manhattan. Flew BA Club World on the way back to London which meant that I could use a separate designated security queue, the TSA officer was friendly and wished me a good flight. BA Club lounge was very comfortable. I would always recommend flying into Terminal 7 as it seems more civilised compared to the other terminals.



NEW YORK JFK AIRPORT customer review :  15 May 2013 by Tobias Hekster    (Hong Kong)

Rating : 8/10

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Recommended

What a difference 3 years make, arrived at JFK on Cathay after 15 hr flight from Hong Kong and reading the reviews feared the worst. But no such thing: many lines open at immigration, friendly staff at immigration and quick luggage processing. Add to that, connected into LaGuardia and both AA staff were helpful and TSA were polite. Hope this was not a stroke of luck!



NEW YORK JFK AIRPORT customer review :  13 May 2013 by Elisabeth McAvinue    (Germany)

Rating : 2/10

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Recommended

Arrival on April 30th, 2013 on KLM from Amsterdam at 15.30. My German friends took approx. 1 hr 15 mins to get through passport control. The agent they got stuck with visibly had fun acting out his power, appeared deliberately slow. A terrible picture of the US that foreigners get.



NEW YORK JFK AIRPORT customer review :  6 May 2013 by S Taylor    (UK)

Rating : 0/10

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Recommended

I cannot believe the experience I had yesterday was so bad. Our flight from the UK went like a dream and took 6.5 hours. We then took 4 hours to clear customs . If tourism revenue matters to NYC it has just alienated over 300 passengers from our flight alone. Clearly we were only one flight amongst many with the same experience. I would be ashamed to be connected with this airport. Our leisure money will be spent elsewhere in future (in countries we could easily reach within the time we spent queuing yesterday!)



NEW YORK JFK AIRPORT customer review :  25 April 2013 by J Sabaduquia    (USA)

Rating : 2/10

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Recommended

JFK is my home airport and I've always had positive experiences except for the last time I traveled there, Delta's Terminal 3. The check-in hall was absolutely depressing, low-ceilings, poorly maintained and crowded. Security however was a breeze, as usual from my experiences at JFK. The departure area was dreadful, low-ceilings again, felt so cramped and food choices were second to none, I looked for apple juice (since it's my like pre-flight ritual) and found none. The seating area was cozy, however, but I can't imagine departing from this terminal during the evening rush hour. I wouldn't fly Delta again just to avoid Terminal 3, which would soon be demolished, so that's something good. Absolutely horrible.



NEW YORK JFK AIRPORT customer review :  23 April 2013 by Richard Carl    (Canada)

Rating : 0/10

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Recommended

Flight last Friday night was canceled due to apparently Air traffic Control. There was 2 people to serve the 5 canceled flight passengers, it took 2.5 hours to speak to someone to get a place on the next day same time (10.45pm). No hotels available around the airport. Bad management, bad service and bad experience!



NEW YORK JFK AIRPORT customer review :  15 April 2013 by June Greig    (Scotland)

Rating : 0/10

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Recommended

Have just returned from a trip to New York and was appalled by the whole JFK experience. On landing we were prepared for the usual wait and slow immigration process but what we were not prepared for was the shocking way the staff treat traveller's arriving in their country. The officer was rude, treated us with no respect or common courtesy and very intimidating. While processing my passport he jumped up from his chair and proceeded to push the other waiting passengers into a line, he did not excuse himself and treated me as if I was a criminal. All the other staff at immigration has similar bad attitude. I will never use JFK again.



NEW YORK JFK AIRPORT customer review :  15 April 2013 by J Beardwood    (USA)

Rating : 0/10

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Recommended

Unbelievably long lines at immigration with a chaotic feel about the whole place. It is clear that T4 is completely overwhelmed by arrivals (this was a Saturday afternoon) and has stretched well beyond breaking point. We waited over 2 hours for immigration, standing without water or bathroom access.



NEW YORK JFK AIRPORT customer review :  4 April 2013 by Alan Wan    (UK)

Rating : 3/10

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Recommended

Arrived terminal 4 at 12.15am, and initially only 2 desks open for non-US, eventually 3 more desks opened, but took 50 minutes to get through. We were lucky as were near front of the plane. Departure the queue for security was very long but got through in30 minutes. We had access to the Oasis lounge which was excellent. We left the lounge but discovered the flight was delayed, the rest of the departure was rubbish, lack of seating and dingy.



NEW YORK JFK AIRPORT customer review :  3 April 2013 by Joe Miller    (UK)

Rating : 0/10

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Recommended

Over 2 hours to get through immigration in a long line that looked like something from Disney World. We love going to New York but this is really putting us off. We have had our finger prints scanned before at JFK, so why isn't the technology there to just scan your prints and walk through rather than going through the very slow process of showing your passport and slowly scanning your finger prints again.



NEW YORK JFK AIRPORT customer review :  30 March 2013 by John Hoskins    (Australia)

Rating : 0/10

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Recommended

I have been in many airports all over the world, this was my worst experience yet. After a long flight from Tokyo had to queue for over 2 hours to show our passports. Extremely rude, verging on aggressive, passport control lady, checked our passports. All staff seemed very rude, lazy and unhelpful. Like it was a great imposition on them to do their job. I could not believe this was how we were welcomed to NY, the premier city of the USA. Left a very bad impression on us of America. This is the worst airport experience I have had in many years of travel, through dozens of countries.



NEW YORK JFK AIRPORT customer review :  21 March 2013 by D Hananel    (USA)

Rating : 6/10

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Recommended

As has been said before, what you feel about JFK will depend on what terminal you've used. Terminal 1: When it was first renovated, this was probably the best terminal in JFK. It's starting to show it's age a bit though. Security lines are generally not too bad, though at busier times the wait can be long. Of the ones I've used, Lufthansa has a very nice lounge, Alitalia and Korean are unimpressive. The shops, restaurants and bars close relatively early. For arrivals, the immigration lines can be quite long, but this is true for all international arrivals in JFK. Terminals 2 & 3: Delta terminals are easily the worst ones in JFK. Aside from the fact that the architecture of Terminal 3 is nice, it is difficult to say anything positive about these Terminals. I understand that Terminal 2 is due for demolition. Terminal 4: Has also recently been renovated, and is quite decent. If you have access, the Emirates lounge is excellent. Terminal 5: The JetBlue terminal is quite nice. Check-in is straight forward, and security lines are usually manageable. Once inside, it's spacious with a decent selection of shops, restaurants and bars. Overall, I think most of the terminals are ok, as is connecting between them. Where JFK fails big time is the connection to Manhattan. Cabs are expensive for the comfort and in any case, take about 45 minutes to an hour depending on traffic. With the exception of Terminal 4, you have to wait outside for the cabs, which is not pleasant in the winter cold. Subway is cheap, and depending on where you're going, not all that much longer than taxis, though it involves a lot of walking until you get to the subway stop. A faster train service (comparable to NJ Transit to Newark) would be a great addition.



NEW YORK JFK AIRPORT customer review :  14 February 2013 by C Wajsberg    (Israel)

Rating : 6/10

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Recommended

It all comes down to which airline you arrive or depart from JFK. Certain parts of this airport are old, dirty and service poor. Then you have parts of the airport where certain airlines have invested money to make the terminals nicer and more comfortable. Same rule applies to passport control and speed of control on arrival. Security on departure can be slow but is understandable, usually waiting time is ok. This airport needs to modernise its appearance and services. Lounges also showing their age.



NEW YORK JFK AIRPORT customer review :  2 February 2013 by A Moffitt    (UK)

Rating : 1/10

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Recommended

No real seating until you get to the gate, very poor quality of shops and eateries both landslide and airside, the only good thing was that we managed to skip the security queues as flying premium economy with virgin.



NEW YORK JFK AIRPORT customer review :  28 January 2013 by G Zant    (USA)

Rating : 0/10

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Recommended

JFK as a primary point of entry to the US is an embarrassment to the entire country. Services are very poor (food offerings no better than a typical US highway plaza, and do not expect shops of any quality), orientation to the city virtually non-existent, currency exchange and ATMs limited. The airport is extremely difficult to navigate with multiple international arrival and departure terminals with no central information point or monitors (recently I had to go to 3 separate terminals to locate an arriving international flight). Amazingly, for an airport, there are few seating areas and what do exist are cold, uncomfortable, with no electrical service. The entire airport is aesthetically dreary and ugly. Be prepared to ask strangers for help (there are few airport staff available) and beware of hucksters at every turn. Avoid this airport if arriving from Europe at all costs, choose another entry point to the USA (Boston Logan, Baltimore BWI, even Dulles are much better).



NEW YORK JFK AIRPORT customer review :  17 January 2013 by Ki McManus    (South Africa)

Rating : 0/10

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Recommended

Most 3rd World airports will show more organization than this shambles. Two hours to clear customs and officials plain rude - a very poor advert for the USA. I will avoid this airport for this reason if no other. An absolute disgrace and does to appear to be any accountability.



NEW YORK JFK AIRPORT customer review :  14 January 2013 by David Graham    (UK)

Rating : 7/10

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Recommended

Fly to JFK (Terminal 7) a few times each year, and have seen some long lines at immigration, but flew LHR- JFK on December 26 and was in uptown Manhattan in less than an hour after landing. Immigration desks were well staffed and even had a civilised conversation with the officer. Speedy baggage claim and smooth taxi ride, even on a very wet, cold and windy evening. Return journey ex JFK was easy with hardly any queuing times at security, even though Terminal 7 was very busy with people returning after New Year. Can't complain, this time.



NEW YORK JFK AIRPORT customer review :  4 January 2013 by Scott Norton    (USA)

Rating : 7/10

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Recommended

JFK AirTrain provides transportation between the terminals and short-term parking garages as well as to Long-Term Parking at Lefferts Blvd, the (A) Train at Howard Beach, and LIRR at Jamaica Station. Drivers can navigate the airport with relative ease. Terminal check-in staff are friendly and efficient. TSA staff, not so much. Any personnel related to homeland security and border protection are generally not the friendliest people in the world. Long lines are to be expected at the security checkpoints whether you're departing, arriving, or in transit. Be sure to read up on TSA regulations and Customs/Immigration guidelines (for international travel) before your flight to save time at security. Gates are well-designed, duty free goods are decent, and the staff in the gates area are friendly.



NEW YORK JFK AIRPORT customer review :  2 January 2013 by David G Stein    (USA)

Rating : 6/10

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Recommended

I live in Philadelphia and use JFK when it is absolutely necessary for hard to reach international destinations. Over the many years I have used JFK, it has improved in ease of access from midtown Manhattan. The Airtran link to the LIRR is a God send. JFK is hardly an elegant airport, but it is functional. I have never had a problem with long waits for check in or security lines. On arrival, I made it though passport control for US citizens with ease and quickly collected my bags.



NEW YORK JFK AIRPORT customer review :  28 December 2012 by J Knack    (USA)

Rating : 2/10

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Recommended

This airport is an embarrassment. The flight from BWI was delayed because of backups at JFK. Terminal 2 is dark and dirty with very expensive food options. The bathroom had 4 out of 5 toilets backed up and out of order. No free WiFi. I can't believe that when many people fly into New York, this is their first experience.



NEW YORK JFK AIRPORT customer review :  20 December 2012 by N Mueller    (Germany)

Rating : 1/10

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Recommended

Terminal 2. Our first flight to the USA (NYC). After the flight we had to go in a disgusting, dirty, narrow hall for our passes to be checked. After an 8+ hours flight we had to stand there for 1.5hrs with only 4 people checking the 300 arriving passengers. Security officers seemed bored and took their time with no hurry at all. What an introduction to the United States! At Departures I didn't know it could get worse. The Main-Hall Roof was leaking water from the ceiling. Birds were inside the terminal. No Wi-Fi, not many choices of food outlets. All announcements were far too loud. It is really a shame that such a mayor city as NYC has this old airport Terminal. Coming from Frankfurt you are excepting at least the same standards for New York Airport Terminals. I can only suggest for all visitors who would like to go to NYC that they try out LaGuardia.



NEW YORK JFK AIRPORT customer review :  6 December 2012 by M Eden    (UK)

Rating : 0/10

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Recommended

Arrived Terminal 7 on October 20 from LHR. Got off plane only to find queue was already backed up onto the air bridge. Took nearly 2 hours to get to the immigration desk to be greeted by a surly uninterested employee. There were 2 large fans in the cramped, claustrophobic corridors from the plane. This airport is a disgrace. How you can have a full complement of officials for US citizens and next to none for the rest of the world is staggering.



NEW YORK JFK AIRPORT customer review :  29 November 2012 by Phil Murphy    (Ireland)

Rating : 0/10

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Recommended

Arrived off 7 hour flight from Ireland and then had to queue for another 2 hours at immigration. Absolutely not acceptable.



NEW YORK JFK AIRPORT customer review :  13 November 2012 by Jenny Bolton    (USA)

Rating : 0/10

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Recommended

I arrived at Terminal 7 from Iceland on October 20. The queue for visitors was almost to the plane door itself. I queued for 2 hours and didn't get anywhere. The woman and older man guiding people to booths were out of control with no clue as to what they were doing. Guess how many TSA staff on the visitor line, for about 1500 people waiting? 1, then none. There was a bit of confusion when the GC line seemed to have been opened up to visitors (it hadn't been) and I managed to queue jump. In the end I made it through in another hour. Everytime I go through JFK it gets worse and worse. Inhumane treatment, and no excuse for it. There is no reason whatsoever to have fully manned booths on a non-existent American line, and let others pass out from waiting.



NEW YORK JFK AIRPORT customer review :  8 November 2012 by Emmanuel Cuignet    (France)

Rating : 6/10

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Recommended

Arrived from AMS, Terminal 4. The queue was reasonable vs. AMS or CDG. It took 30 mins from the plane to the luggage. No question asked by immigration. In AMS one asks where you are going when one queues up in the Paris line with a French Passport and a CDG boarding pass. All in all, 1hr tops between leaving the plane and the rented car. Nothing to complain about.



NEW YORK JFK AIRPORT customer review :  5 November 2012 by Margaret Evans    (UK)

Rating : 0/10

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Recommended

It took 3.5 hours standing in the immigration queue between getting off the plane and finally going to pick up our bags. No water, no seats, very little ventilation, no explanations, no apology. Staggering. JFK is full of posters saying how they pledge to treat everyone with dignity. Horrible experience.



NEW YORK JFK AIRPORT customer review :  3 November 2012 by Karen Drobot    (USA)

Rating : 8/10

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Recommended

Exiting the USA was no problem. Arriving from Orlando to depart for Venice we walked from one gate to the next neighbouring gate in the same terminal. Returning from Rome and transferring to flight to Orlando was another story. The only thing that saved us was prior experience with the airport and the fact that we had only carry-on luggage so no wait for baggage at customs or we would not have made our connection in the hour and a half we had. We are US citizens (a good thing that day) and carried Delta's Quick Connect pass like a battle flag to get through the crowds walking as quickly as we could and asking questions of everyone who looked like an employee when we weren't sure where to go next. The customs lines for travelers who did not qualify for Quick Connect were very long. We made it. It's too bad that these days travelers are thrilled simply to make their connection.



NEW YORK JFK AIRPORT customer review :  1 November 2012 by H de Vries    (Netherlands)

Rating : 0/10

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Recommended

Arrived by Delta KL6071 at terminal 4 from Amsterdam at October 15, 13.00 HR. Leaving me, as planned, two hours to catch my connecting flight from terminal 6. It took immigration more than 1 hour and 10 minutes to check my passport. It was not busy, it was just around lunchtime and perhaps this was the reason most booths were empty. There was no consideration with the (un)welcome visitors at all, no one cared. This is a shameful experience. Security at terminal 6 took another 30 minutes and I missed my connection. Second (return) ticket down the drain. The worse airport experience in years.



NEW YORK JFK AIRPORT customer review :  28 October 2012 by C Wajsberg    (Israel)

Rating : 6/10

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Recommended

Flying in on a Delta international flight, queuing at passport control is very slow and takes forever as not enough officers on duty and this is every time I use this airline. Flying in using Air France you have your passport checked in a much more modern and clean part of the airport. Flying out of JFK airport is the same experience with obvious differences between two terminals. Security checks can be invasive and long but it was done in a professional way. Duty free is small and not interesting, airport is not clean, lounges once again depending on the airline can be nice or just boring where even a glass of decent wine is not complimentary.



NEW YORK JFK AIRPORT customer review :  23 October 2012 by M Stocker    (USA)

Rating : 0/10

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Recommended

After arriving on time on a flight from Europe October 19, spent 2.5 hours waiting in a hall with 2000 people simply to get into the passport control room lines. By the time we got our bags, abandoned in a pile by the carousel, three hours had gone by. If you think you are saving time by flying direct via JFK, think again - you are better off getting a connection and flying into Newark, which is bad, but does not reach the lows of Terminal 3. Airport personnel are beyond caring.



NEW YORK JFK AIRPORT customer review :  23 October 2012 by Colin Pay    (UK)

Rating : 9/10

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Recommended

Arrived from Frankfurt on Lufthansa at T1 at same time as several international flights. Took 1 hour 30 mins from leaving aircraft to collecting baggage. All staff were polite and most of the TSA desks open. Left next morning from T7 on US Air. Check in and security only took about 20 minutes again no problems.



NEW YORK JFK AIRPORT customer review :  19 October 2012 by Timothy Herron    (USA)

Rating : 0/10

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Recommended

Arrived at Terminal 3 yesterday after a long flight from Rome, Italy on Delta #245. It was a total nightmare. Can't believe how disorganized, inept and frustrating the whole experience was from the time of arrival, getting through passport control, security check and on to our final connection. I have read prior reviews on this terminal and could not believe that it could be so bad. This terminal is dirty, outdated and seemingly unchanged since its inception in the 1950's when probably 4-5 European flights were scheduled daily. I felt sorry for the elderly people who looked so worn out from the whole process. What a sorry welcome back to the USA. I will avoid this airport like the plague in the future, despite plans for a brand new Terminal 4, to open in 2013.



NEW YORK JFK AIRPORT customer review :  24 September 2012 by R Lloyd    (UK)

Rating : 1/10

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Recommended

We flew from London to JFK. After reading all previous reviews we now realise it was our lucky day. We only waited 2 hours in a narrow corridor with no air-conditioning, a single toilet for 600 people waiting in line, no water, no medical attendants and no where to sit. Nursing mothers and elderly people in their eighties were treated without respect or dignity. Our uniformed guard made it very clear we were aliens and not Americans. There were only 5 out of 27 entry booths open. Just as we were within a few minutes of moving forward to passport control a plane of American passport holders arrived and we were very firmly told to "get back and stand aside." When we arrived at the passport guard he did not utter a single word. First his hand beckoned for our passport, then he nodded for our fingers to be put on the machine, then he stared at his computer screen, then stamped passports and nodded over his shoulder for us to move on. After passport control we arrived at the officers collecting the Customs Declaration form. Four officers laughing and joking and by the looks of it having a good time - collecting a form? This is a disgrace and nothing to be proud of. It is something all Americans should experience and be concerned about. It is the first impressions of America, which is quite frightening. Regional airports in less developed countries put it to shame. We will never use JFK again, and British Airways need to reconsider their use of JFK.



NEW YORK JFK AIRPORT customer review :  14 September 2012 by R Cons    (UK)

Rating : 1/10

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Recommended

Absolutely awful upon arrival. I was towards the front of the customs queue but it still took 1 hour 30 minutes for me to get to the front. There was a huge queue behind me which went very far back and out of sight. I imagine those people were queued for hours. There are 27 customs desks and only 5 were open so this is the reason for such slow movement. No announcements or anything were made, and no one thought to open more desks. The elderly people had no choice but to stand for the whole length of time. Americans were getting put through first. The staff were also very rude; the woman in charge pointed to people and made faces at them to show them where to go, rather than speak to them. When she had to speak she made it clear she was unhappy, shouting 'yeah you', or 'no, there' etc. It was like people being treated like cattle. The man at the customs desk was equally rude, only saying 'thumb' when he needed our fingerprints. He stared at the computer the whole time and ignored us when we wished him a nice day (sarcastically!). The journey home was much more pleasant, however again it was not the best service.



NEW YORK JFK AIRPORT customer review :  31 August 2012 by A Wisdell    (UK)

Rating : 8/10

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Recommended

Arrived 9 August in T7 from London City - pre-clearance via Shannon meant we arrived in shabby domestic arrivals but cleared in approx 35 mins. It would appear to be the only civilised way through from other reviews. Departed T7 on 18 August - BA night sleeper service. Smooth departure via security etc. Did minimal shopping in duty free, but found what we wanted easily and well priced. BA lounge a disappointment for a long haul. Menu choices v poor and limited for a hot meal service - rather a poor buffet, would have been better served to have eaten in NYC and spent less time at airport. This is a matter for BA rather than JFK. A qualified thumbs up, due to fortunate arrivals opportunity.



NEW YORK JFK AIRPORT customer review :  31 August 2012 by Jordy Hernandez    (USA)

Rating : 7/10

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Recommended

I went to JFK on JetBlue to STI. It's ok, but it's very far because Continental (now United) no longer fly's to STI. The Terminal is very good and clean but the lines at Security and Check-in are too long. However when I came home (through Terminal 4), the line for immigration was very short and quick but the security, is not nice. Baggage clam can take an hour which is too long. JFK is somewhat ok.



NEW YORK JFK AIRPORT customer review :  26 August 2012 by S Mackay    (UK)

Rating : 1/10

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Recommended

Horrendous queues to get through immigration. Flight from London, took over 2 hours to get through immigration, not enough staff and booths getting shutdown for staff breaks. I will never use this airport again.



NEW YORK JFK AIRPORT customer review :  25 August 2012 by C Perman    (UK)

Rating : 7/10

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Recommended

Very happy with my overall experience. I arrived from Dublin with Aer Lingus, so I was fortunate enough to skip the immigration queue (as we had pre-cleared US customs in Dublin). We were lead through the airport to a shabby looking baggage reclaim used for the T4 domestic flights, and the bags came quickly and I was on the airtrain within 20 minutes of arriving at the gate (a feat that not even the much smaller Glasgow airport can accomplish half the time with domestic arrivals!). My return was a similarly painless procedure. Check in had short queues (although I had arrived ridiculously early), but you do have to haul your baggage from the check in area to a separate bag drop area, with visible X-Ray scanners. Appeared to be a bit of a security nightmare, and you simply had to leave your bag in a big pile and the security team put it into the scanner. There are plenty of shops before security. Sadly, the prices are insulting, even by airport standards. $5 for a bottle of water, $2.99 for a packet of crisps, and $4.39 for a packet of gummy sweets. There are a few places that are much more reasonable. Sadly, not enough seats available before security, but if you look around enough you'll probably find some (particularly towards the A gates). Security was fantastic. There were very short queues, and that was with busy flights going out to supposedly "high risk" areas. Staff were very friendly and helpful. There's not much though security in the B gates area, but plenty of seating. Overall, I didn't find cleanliness to be a particular issue. We did have a long taxi to get to our takeoff, but that's to be expected with a busy airport. I'd happily fly to and from JFK again. The terminals are all quite small, so it all felt a lot more intimate than one would expect in such a large intentional airport. However, bear in mind that I didn't experience customs and immigration from this airport, so can't really comment there.



NEW YORK JFK AIRPORT customer review :  25 August 2012 by Peter Appelbaum    (USA)

Rating : 1/10

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Recommended

I arrived today on AF 12 from CDG. In fifty years of flying on five continents, I have never seen such a sight. Upon deplaning we were greeted by extremely rude staff who practically shoved US citizens into a fast lane. Non-residents and aliens were shoved into an interminable mob of waiting people. The immigration hall itself worked tolerably for US citizens (I got through in about 20 min, despite the immigration officer not believing that my passport and I were the same person: I had to show him my drivers license). The poor people in the other group were jam-packed like sardines, with those in the upstairs holding pen trickling down the escalator into the immigration hall. My heart went out to these people. How can we expect tourism if we treat them like this? No toilets, no water, no care for babies and the disabled. An absolute disgrace. The customs official with whom I spoke said that they had complained many times that terminal 1 was too small for the load. My city of origin for this trip was Mumbai India. Mumbai airport at departure time was jam-packed but compared to JFK terminal one it was paradise. Disgraceful.



NEW YORK JFK AIRPORT customer review :  20 August 2012 by B Jones    (UK)

Rating : 1/10

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Recommended

Absolutely the rudest staff I have encountered! Flew into JFK from London Heathrow, and after a long flight entered this hot and stifling airport. Queued for hours to get through customs, and were spoken to like naughty schoolchildren by the security staff and customs officers. It really did dampen my first impressions of New York. Decent Customer service and manners non in this airport.



NEW YORK JFK AIRPORT customer review :  6 August 2012 by Yuri Voych    (USA)

Rating : 1/10

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Recommended

Spent 4 hours in the passport queue at terminal 1! Unfriendly staff and crowded terminals 1,2/3. I was arriving at Terminal 1 and departing at terminal 2/3. All terminals were crowded due to packed shopping facilities and gates. Queues are the biggest problem of this airport, but unfriendly staff contributes to the drama.



NEW YORK JFK AIRPORT customer review :  1 August 2012 by Eelco van den Heuvel    (Netherlands)

Rating : 7/10

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Recommended

We were prepared for the worst after reading the JFK-reviews, but it wasn't too bad at all. Arrived in terminal 8 and had to queue for 45 minutes. We expected at least one hour. Friendly TSA-officer, luggage was put besides the belt. Continued 5 days later from new terminal 4 on Delta which is quite spacious. We arrived early -by convenient subway/AirTrain- because of the expected long queues at security, but there were hardly any. The whole process took 15 mins. Security staff not as unfriendly as other airports. Just bear it!



NEW YORK JFK AIRPORT customer review :  27 July 2012 by T Ross    (USA)

Rating : 1/10

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Facilities

Recommended

Horrible experience Monday returning to the states from Paris. I fail to understand how an international airport can be run so poorly in this day and age. They always seem to be caught by surprise when a plane load of passengers walk in. Had to queue up in a hallway upon deplaning - U.S. citizens to the left wall, visitors to the right. If they couldn't speak or read English, it had to have been an anxiety-ridden experience. Many of us on the left side tried to help those who didn't comprehend. There was only one worker directing people, and it didn't appear that he knew any other languages. After 10 or 15 minutes of just standing there, we were allowed into Passport Control room, which was crammed full of passengers from other flights. It was so full that we had to queue up against the far wall. It was hot in the hallway, and it was even more hot in this room. They had huge fans. We had to ask that they be turned on. Finally got through and found our luggage pulled from the carousel, meaning passengers had to circle the carousel several times to find our luggage, instead of staying in one place and pulling it off. They pulled the luggage off because it was needed for a plane from Athens that had just arrived. Even more chaos ensued when that baggage was pulled and tossed into the Paris mix. Absolutely mindless operation through every stage of deplaning. Shouldn't we have this all figured out by now? We've been doing this flying thing for a while now.



NEW YORK JFK AIRPORT customer review :  23 July 2012 by M Johnston    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

Waited over two hours to get processed by one of the armoured immigration officials at T4. Baggage reclaim and the terminal as a whole looked underwhelming, not what I was expecting. On the plus side transport by airtrain from various terminals was convenient and efficient.




 


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