New York JFK Airport Passenger Reviews and New York JFK Airport Customer opinions

NEW YORK JFK AIRPORT customer review :  8 September 2010 by H Bailey   (UK)

Customer Rating :  2/5

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Not a great experience with this airport. Arrived early and in good time to check in however the kiosks used to obtain boarding passes only worked for half of the passengers. We were then told to join the queue for bag drop, only to be told by another member of staff we were in the wrong queue and had to join the back of another line. When we finally managed to check in we walked to the area where suitcases for being scanned (I don't know why there was no conveyor belt from the check-in desk like other airports?). There was no indication where the line started and when we walked forward we were shouted at very rudely by a woman which was in all quite embarassing in front of other staff and customers. Going through security a young male worker pushing a lady in a wheelchair was also very rude when we were not moving up the queue fast enough and duty-free was awful. We were told to pick up the items at the gate, we asked the woman at the gate who then said they would be brought to us in our seats. As they prepared for take-off we then asked a steward where our things were who said they were at the gate still. When we went back to the gate they said they would be brought to us again. I really was not impressed with this airport, but the staff were the people who disappointed me the most.

NEW YORK JFK AIRPORT customer review :  3 September 2010 by T Hinton   (UK)

Customer Rating :  1/5

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I travelled to Orlando via New York from Manchester with Delta Airlines, When going through passport and visa control at JFK I have never life met such ignorant and arrogant staff, not just to me but to others as well. The attitude of some of these immigration officers was unnecessary - you got the impression that they just didn't want to be there and were taking it out on the public. I personally hope it is a long time before I have to pass though this airport again.

NEW YORK JFK AIRPORT customer review :  14 July 2010 by J Jensen   (USA)

Customer Rating :  1/5

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SLC-JFK-LHR return. Both times through terminals 2 and 3. These have to be the worst terminals in the world. Terminal 2 filthy, very few places to eat. There is no way leaving terminal 4 (International Arrivals) to go to any of the other terminals without going outside of security and having to endure hours of standing in line at terminal 2 or 3 that has one person checking IDs and only two scanners in operation.

NEW YORK JFK AIRPORT customer review :  14 July 2010 by A Newman   (USA)

Customer Rating :  1/5

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The Delta terminal at JFK is bar none the worst airport I've ever has the misfortune of flying through. I passed through transferring between an international flight and a domestic flight. Every aspect of the experience was horrible. Lines for customs, baggage check-in, and security all were terrible. Concessions were ridiculously expensive ($7 for a small bottle of juice at the deli) and of marginal quality. The terminal also had by far the most confusing layout and most useless signage that I've ever experienced. The re-ticketing line was so bad that I was actually grateful that my connecting flight was two hours late so that I didn't have to endure that after waiting in all of the other lines until well after my flight was supposed to have left.

NEW YORK JFK AIRPORT customer review :  24 May 2010 by D Silverstone   (USA)

Customer Rating :  3/5

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Terminals 2 and 3 need to be razed to the ground and never spoken of again. While I might miss the "flying saucer" roof of Terminal 3's entrance hall, that is the only thing that any sane person would possibly regret losing when this atrocity is finally replaced. As if it weren't outdated and uncomfortable and just terribly laid out for its current capacity and security procedures, Delta has clearly given up on any pretence of trying to maintain the facility. To call it filthy and falling apart would be a bit like saying the sun is bright, or basketball players are tall. Check-in, security, bathrooms, waiting areas - all of it, just atrocious. Whenever I'm choosing flights out of NYC, I prefer to fly out of JFK because of the transportation, but if the flight is Delta, I always have to hesitate, just knowing the ordeal I'm in for on the ground. Terminal 7 is the only other part of JFK that even comes close in decrepitude, and that terminal is relatively servicable! Terminals 5 and 8 are superb (other than a really long walk from the airtrain to T5), and 1 and 4 aren't too shabby, either. AirTrain is fast, comfortable, and efficient. Long Island Railroad from Jamaica is fastest and most comfortable connection, though I'd advise tourists to familiarize themselves with transportation routes and options before arriving.

NEW YORK JFK AIRPORT customer review :  11 January 2010 by F Dellera   (Italy)

Customer Rating :  3/5

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Terminal 7, it's extremely complex getting to the airport using public transportation. Switching 3 subway lines, getting to Jamaica station, then the airtrain station, changing platforms and wait, there's more, getting to the Terminal with dozens of other passengers going the same way, and once you get through security check forget about going back to another terminal in case your lounge is located there, since everything is so crowded. Staff was good, but internal facilities were nowhere close to the ones expected from the cultural and financial capital of the USA.

NEW YORK JFK AIRPORT customer review :  13 December 2009 : by Tom Grant   (USA)

Customer Rating :  1/5

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As the self-proclaimed "Gateway to America" this airport is an embarassment. I can't even begin to imagine what our foreign visitors think when they get off the plane and encounter the filthy restrooms in every terminal save Terminal 7. The Port Authority has still not learned how to operate the Air Train efficiently. The "Taxi" hustlers in Terminals 4 and 8 are also atrocious.

NEW YORK JFK AIRPORT customer review :  30 November 2009 : by Julie White   (UK)

Customer Rating :  1/5

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I have just returned from a short break to New York with my disabled mother, we had extremely bad experiences at Terminal 4, on arrivals and departures, there were four disabled passengers on our flight, and assistance had been arranged by out tour operator, however, the necessary equipment needed to transport wheelchairs from and to the planes were not there, and so were kept on the plane (on arrival) and even asked why my mother couldn't walk up the steps to plane and so was taken back to terminal to wait for equipment to be found and put in place. This took 2 hours+, and so resulted in our flight being delayed by 2.5 hrs. the result of which some very unhappy passengers. The disabled passengers were made to feel humiliated and very third rate. I experienced some very miserable, extremely rude, ignorant, unhelpful officials at this airport. and as others have said the immigration process and the security checks are awful, no thought is given to those who actually find it difficult and painful to remove shoes, coats etc, and especially when being hurried and spoken to rudely. Disabled passengers beware - this airport is not disabled friendly.

NEW YORK JFK AIRPORT customer review :  12 November 2009 : by P Carson   (USA)

Customer Rating :  5/5

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Flew to JFK from DCA for a meeting at Terminal 8 Admirals Club. Good experience all around. Terminal 8 was magnificent in scale and services provided were excellent. Interestingly, even the journey from the remote concourse was not that far and was aided by a moving sidewalk. Good steakhouse in terminal and very nice club. Arrival and departure were efficient.

NEW YORK JFK AIRPORT customer review :  29 October 2009 : by Tim Limbach   (UK)

Customer Rating :  1/5

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My family arrived at JFK 4, having been very comfortable in Business class on KLM, but the immigration experience was a nightmare, certainly not fast-track! We were herded like sheep for about 90 minutes. I had already completed the new ESTA forms online, but still had to complete the green form for each passenger, which I had done on the plane. Only about half the booths were staffed and as we were already exhausted, my back was very painful by the time we reached the baggage hall, where the bags were already waiting! So much for travelling with hand baggage to speed up arrival process. The USA is a lovely place to visit, but surely systems can be improved?

NEW YORK JFK AIRPORT customer review :  24 October 2009 : by J Lockett   (UK)

Customer Rating :  1/5

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I would have preferred to make a complaint directly to the department in JFK that deals with customer service but I see there is no direct email address. I came through Terminal three at midnight on 16th October and I was traumatized by the whole experience . The place being run down, the dirty floor your asked to walk bare feet on I can live with but the staff. Some one in authority needs to go through this as a customer and they would be appalled. You are screamed at, glared at, they make faces at other customers behind their backs. Even the official at the beginning of the queue said nothing other than chew her gum and flick her finger which was no doubt the JFK International symbol for go past ? We were all screamed at to get our shoes off, our belts off etc, none of which anyone have a problem with but we were all made to feel like criminals and the atmosphere was disgusting and a disgrace to the USA . The staff here are aggressive, bullying and intimidating - as I found when I said in a loud voice "a please and thank you would be nice ", all I got was a glare and despite no alarm going of when stepping through the alarm door I was asked to do it again.

NEW YORK JFK AIRPORT customer review :  6 October 2009 : by A Lamont   (UK)

Customer Rating :  3/5

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Arrived T4, connected to T2. Immigration at T4 was okay but officials were rude. Waited for a long, long time at the baggage carousel (I think it may have been randomly searched). Connection to T2 was easy enough but the terminal was ancient and miserable. Was delayed for 2 hours in-terminal and 1 hour on-tarmac. Was exhausted and impatient. I will probably avoid JFK if possible in future.

NEW YORK JFK AIRPORT customer review :  19 September 2009 : by R Lord   (UK)

Customer Rating :  1/5

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Terminal 2. Other commentators describe it as a hell-hole, how right they are. There are plenty of third world terminals that are better. The awfulness of the whole place is hard to imagine, luckily I will never have to return.

NEW YORK JFK AIRPORT customer review :  10 August 2009 : by B Rooney   (Australia)

Customer Rating :  3/5

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Used T4 for DL LAX departure with onward int'l flight. I am writing to alert people to a strange, potentially alarming experience at security for the B gates in mid-July. I put my shoes, coat, bag of toiletries, laptop and other items in the trays along with my carry-on bag. In the time it took me to turn around, wait for one person ahead of me to walk through the scanner and reach my trays (20 seconds), my laptop had disappeared. I had read about this sort of thing before, but thought I had taken the right precautions. No amount of asking staff to help got me anywhere, other than a warning to "move away". After 90-120 seconds or rechecking and making a larger and large fuss, some one I assume to be the manager asked me what I was missing and "was it a laptop in a black case". Item rescued and I was relieved - until I thought about this and it seemed more and more of a concern. I am not accusing anyone, but it took an amazingly short period of time for it to disappear and a strangely long period of time to be "found". Just be careful and be warned. Otherwise T4 is among the best at JFK, but shop eat and before security, leave enough time to clear security (40 minute queue) and mind your trays!