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Customer Review scoring : Jersey Airport
7 out of 10  7 out of 10
10 reviews

 



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JERSEY AIRPORT customer review :  1 February 2012 by L Badger    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

Arriving was great. However departing was a different matter. All was very pleasant except for the check-in and security staff. Good facilities at this small airport. The first half of our group left Sunday evening and they experienced no problems whatsoever with check-in and security. We left Monday lunchtime and found the check-in assistant inattentive and off-hand. Then when we got to security the female assistant was rude to another passenger and to one of our group. The male security assistant accused one of our group of raising his voice, something which he had not done and then the female assistant deliberately and provocatively crossed the narrow space between the two without an "excuse me". There were sympathetic comments from others in the awaiting departure area who had also had issues. It was such a shame as it left a bad impression, which is unfair as Easyjet staff were great, the airport is fine and the island is lovely. We were so impressed with Jersey that we hope to go back and it would be nice not to experience this again!



JERSEY AIRPORT customer review :  3 January 2012 by Peter Cullen    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

An adequate airport that seems to cope well with the traffic, at least in winter. Arriving was very easy, luggage on the belt within 5 minutes of arriving. Departing was also good, no queues for check-in or security. There are plenty of shops but very little seating not devoted to food outlets in the main departure area, the 'duty-free' shop was good value. For seating you go to the gate, even then it is limited and in an unattractive environment. Fortunately we were with Blue Islands who have their own lounge near their departure gates. Getting to and from St Helier and St Aubin by bus is easy (every 30 minutes) and cheap.



Jersey Airport customer review :  25 July 2010 by S Hedden   (USA)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

What a confusing little airport. Very poorly signed especially given its haphazard layout. To get to the departure gates, you have to go through one of the duty free shops. There are no flight information screens (old 70's era CRTs) until you actually get to the gates, and then the screens don't specify the airline, just the destination. Very confusing if you're headed to Guernsey, since that's where half the flights are going! They need to tear it down and start over!


Jersey Airport customer review :  10 June 2010 by P Hartley   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Very pleasant airport. Quiet, spacious and elegant departure hall while checking in for our midweek flight. Friendly staff. Gate area for BA flight was pretty small but sufficient seats and only short walk to the plane.


Jersey Airport customer review : 10 May 2010 by R Hopkins

Customer Rating : 4/5

4 Star Rating

Surprisingly large for the size of the island. Check-in unbelievably laid back and slow, but we had arrived with plenty of time to spare. Cafe likewise was ridiculously slow and food a bit expensive and not appetising. Excellent duty free prices and everything clean and tidy. There was plenty of seating at the gate and orderly boarding, scuppered only by the mum with buggy who arrived at the last minute after most people had boarded, not the airport's fault.


Jersey Airport review by R Hopkins

10 May 2010   Customer Rating : 4 Star Rating

Surprisingly large for the size of the island. Check-in unbelievably laid back and slow, but we had arrived with plenty of time to spare. Cafe likewise was ridiculously slow and food a bit expensive and not appetising. Excellent duty free prices and everything clean and tidy. There was plenty of seating at the gate and orderly boarding, scuppered only by the mum with buggy who arrived at the last minute after most people had boarded, not the airport's fault.

Jersey Airport review by G Burrows

15 January 2008   Customer Rating : 3 Star Rating

The airport has been re-organised during the past year and you can now go airside immediately after check-in. Airside lounge is light and spacious and the mezzanine lounge gives good views over the ramp and rest of the airfield. Perhaps the biggest annoyance is the practice in the retail outlets of giving Jersey money for change. (Since everyone in the lounge is leaving Jersey they could avoid causing annoyance by using Bank of England 1 coins.) Staff generally pleasant and friendly.

Jersey Airport review by Geoff Becque

5 October 2007   Customer Rating : 4 Star Rating

Terminal for departures is modern, light and airy and check in is normally very efficient. Shops and bars airside are fine and do not expect to be called until just shortly before boarding. No airbridges but normally a very short walk to the aircraft which will parked just by your gate (unlike East Midlands which can involve a 150 yd hike in the rain!)

Jersey Airport review by Rod James

1 August 2005   Customer Rating : n/a

The relatively new facility at jersey airport is a marked improvement on the old former terminal, which in the early to mid eighties became at saturation level at weekends. I have been coming to jersey for over twenty years now, but it does somehow seem that the investment and the facility that was created was somewhat over emphasised for the amount of flights now entering and leaving the island, and no one can deny the obvious fact that people do not travel to jersey as a holiday destination in the numbers that they did in the eighties! Downside for me? as an avid air enthusiast, i have to say that what replaced the excellent rooftop facility of old, is somewhat poor by comparison, and does not have the same feel as the old facilities.


Jersey Airport review by Paul Howgate

17 January 2005

I would agree with the views of Christian Hodson re Jersey. It is modern airy and very spacious but the pre boarding areas are run down and tatty. There is a very large observation lounge upstairs giving panoramic views of the runways & aircraft etc. It is a bit odd that you cant go through departures & security until your flight is called, We were lucky and had time to get our duty frees but at peak it must be like a rugby scrum. Ground & security staff very pleasant.

Jersey Airport review by Christian Hodson

23 November 2004

I used this airport in July for a short holiday and have to say I was surprised by how modern the facility is, having always had the impression that the Channel Island airports would be very small and not have a lot to offer. The main terminal building is relatively new and is small without being too small. Check in is very efficient as is baggage reclaim, staff are very friendly and since there are not many flights operating from the island the departure lounge is never busy. The only downside is that you cannot access the departure gates until your flight is available for boarding which can mean a very rushed visit to duty free ! The gate areas are not big enough to cope with a 150 seat B737 and are a little bit run down but as you are not spending a great deal of time there it's not a major issue. It is worth flying in by jet aircraft if you get a chance ( for example BMI Baby services from mainland UK airports such as Manchester / East Midlans ) as the scenic approach followed by the short runway make for a rather entertaining landing !




 


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