Innsbruck Airport Passenger Reviews and Innsbruck Airport Traveller Reports
INNSBRUCK AIRPORT customer review : 15 April 2012 by Ollie Tollford (UK)|
Rating : 9/10
Travelled late March/early April. Completely empty, extremely clean, overlooking the runway, walking distance
from town, check-in queue was non existent for me (travelling to London). Car hire is fine, quality food
available but all very cosy and empty of huge hordes of people! The best airport I've been too.
INNSBRUCK AIRPORT customer review : 8 February 2012 by M Hutchison (UK)|
Rating : 2/10
Arriving on January 28th, no problems. The baggage arrived quickly and we were soon on our way. Nothing
could have prepared us for the departure, however. It was a nightmare. The baggage check-in took a long
time - only 3 desks for an Airbus A332 with nearly 300 passengers. The plane was delayed one hour, but that
didn't seem to help. It took us nearly an hour in a completely disorganised "queue". The check-in assistants
had no sense of urgency, chatted amongst themselves and couldn't even manage to put 4 people on the
same booking in the same part of the plane! At security, it was utter chaos - more than an hour in a crush,
everyone trying to get to the front and in to one of the two security bay in order to catch their planes.
Looking at the reviews here and comments from staff at the airport, it would appear that this has been going
on for years! It was intolerable and potentially unsafe - one person in our huddle (it could in no sense be
described as a queue) fainted. I shall avoid holidays based on Innsbruck airport in the future.
INNSBRUCK AIRPORT customer review : 31 January 2012 by S Finch (UK)|
Rating : 4/10
Using this airport in Winter is a nightmare - huge numbers of holidaymakers make the departures hall so
rammed that you can barely move. To get around you often have to leave the airport and find an entrance
further down the terminal. I've also never experienced such a slow check-in process - quite why I have no
idea but it seemed to take staff three times longer than it took their counterparts at Gatwick. Airside
facilities are limited to a shop and cafe - which also had monumental queues.
INNSBRUCK AIRPORT review : 13 January 2009 : by E Buckle
Customer Rating : 4/5
Arriving on a Sunday morning from Berlin, the bags, including skis, were on the belt almost
as quickly as we got into the arrivals hall. Out the door and you're at the best stop. I
don't think I've ever had a smoother arrival. Leaving the following Sunday was almost as
hassle-free, though there was a problem with the belt at the check-in desk and we had to take
bags to the bulky luggage area, no further than 10 metres away. No queue at security, though
strangely we had to take off our watches... what's that all about? There's next to no
facilities once through security. I'm not sure I'd fancy passing through this airport on a
winter Saturday, with a couple of dozen charter flights arriving, but at quiet times it's
very pleasant. And the view's not bad, either.
INNSBRUCK AIRPORT review : 27 June 2008 : by D Gunther
Customer Rating : 2/5
I use this airport for arrivals only and usually leave Europe via MUC. I have departed from this
airport and the check-in, security and gate areas are woefully inadequate, particularly if there are
charters outbound. Incoming, if you have checked bags, is absurd. The belts are simply too small,
and one Boeing 737-800 causes absolute chaos. Imagine a charter or two. While the airport is
adequate for its scheduled airlines and their equipment, it cannot cope with anything else, and thus
the waits and confusion. What helps is the friendliness of staff, including police and other officials.
Innsbruck Airport review by Guy Senior
20 March 2008 Customer Rating :
Flew in and out recently. Perhaps crucially, on a Friday and a Monday when the congestion mentioned
was not a problem. Out of the terminal on arrival within 30 minutes despite an absurd 100 yard bus
transfer from plane to terminal and a 10 minute wait at passport control. Coming back, I advise not
going through passport control until late - there are very few facilities. However, the real
problem was that my flight could not land due to high winds and we were put on a coach to Munich,
meaning a 7 hour delay. This is not uncommon at Innsbruck and means its effectiveness as an airport
has to be questioned.
Innsbruck Airport review by B Hodge
20 June 2007 Customer Rating :
Used this airport recently and found it unable to cope with the number
of flights departing. Time and again flights were delayed for passengers
still trying to get through the woefully inadequate security screening.
Three flights were departing from Gate 10 and there were a total of
about a hundred seats for the two hundred and fifty or so passengers.
Neither are there any refreshment facilities after security and the
aforementioned two hundred and fifty passengers had to share one single
cubicle in each of the ladies and gents toilets.
Innsbruck Airport review by Herbert Steiner
27 December 2006 Customer Rating : n/a
Smaller regional airport with some advantages. Short distances to walk
and friendly staff. Facilities + playground for children in the
departure hall/1st floor. A lot of traffic on winter Saturdays, but due
to quite a lot of recently added facilities at check-in-area, gate-
areas and security-gates the crowds can be handled much better than in
past years. I prefer this airport to many of those "giant airports" such
as MUC or FRA due to its shorts ways and friendly atmosphere.
Innsbruck Airport review
by Cormac Murphy
6 February 2006
Avoid this airport in winter. Dreadful arrival facilities, baggage claim
hall too small to handle number of incoming flights, conveyor belts much
too short to deal with 186 passengers from a 737-800. Result: 80 min ute
wait for baggage on a Saturday afternoon. Return journey worse: 6 hour+
delay due to weather and knock on operational problems. Tiny departure
lounge airside rapidly filled with every square inch of floor space
occupied and all check in suspended as physically impossible to squeeze
further passengers airside. Staff seemed confused as to how to manage
situation - though this must regularly happen. Not one announcement re
flight I was waiting for. No refreshment. When flight eventually ready
to board a member of ground staff tried to board 2 flights
simultaneously through same gate; result: more chaos, more delay.
Innsbruck Airport review
by Alexander Lawson
Volos Airport greets it passengers to an arrival hall that is approximately 20x15 m/sq. The conveyor
belt is 5m long. When the bags get to the end they fall of. In the departure hall there are there are two
check ins, in a room 20x10 m/sq. This means queues usually
pile out of the doors, awful if it's raining. Once through security there is a shop/bar. There is
seating for about 100 people.
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